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Re: [otrs] 3. how to handle customers without email adress ?
by Martignier, Philippe 30 Apr '10

30 Apr '10

Alexander Yes and no, what about a phone from a customer that is settled at first level .. in that kind of case the customer doesn't have to give his phone number That's why I went with a dummy user. In order to keep it simple, keep it easy :) Cheers Philippe World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.

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Re: [otrs] customer users cant long in
by Ryan Miguel 30 Apr '10

30 Apr '10

Guillaume, I just tried changing the script to... "cn=otrsagent,*cn*=users,dc=domain,dc=org" instead of... "cn=otrsagent,*ou*=users,dc=domain,dc=org" as you suggested but it still didn't work. I have attached my full config.pm file and sync-ldap2db script. Perhaps I am skipping over something? Is there a setting where I have to specify that I want to use the local database for customer users and agents? Or that I want to have the LDAP synced to the local DB (in the config.pm or agent config frontend)? Thanks, Ryan ______________________________________________________________________ This email has been scanned by the Rebekah Children's Services Email Security System. **** Confidentiality Notice ***** The information contained in this e-mail, and any attachment, is private and confidential and is the property of Rebekah Children's Services. The information is intended only for the use of the intended recipient. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or taking of any action in reliance on the contents of the information is strictly prohibited. If you have received this e-mail in error, please immediately notify the sender and destroy all copies of the original message. All reasonable precautions have been taken to ensure no viruses are present in this e-mail. We do not accept responsibility for any loss or damage arising from the use of this e-mail or attachments. We recommend that you subject these to your virus checking procedures prior to use. ______________________________________________________________________

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regarding Types link
by An Me 30 Apr '10

30 Apr '10

hi All, Can anybdy xplain what is the purpose of types link in admin interface in a real world otrs environment with an example..?? Regards, An

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asking for owner when adding a note
by Leonardo Certuche 29 Apr '10

29 Apr '10

Hi there, We just upgraded OTRS from 2.4.5 to 2.4.7, everything went smooth except one thing: When our agents click on Note they're being asked to choose a new owner of the ticket (on 2.4.5 they appeared on Note pre-selected as owners of their tickets) which it's kind of annoying for them, how can we avoid it? Thanks, Leonardo Certuche www.itconsultores.com.co

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how to handle customers without email adress ?
by Alexander Halle 29 Apr '10

29 Apr '10

Hi, OTRS doesn't allow to create customers without an email adress. I guess because it's used as a unique id. Does anybody know the supposed way to handle customers that only have a telephone number but no email adress ? Or can someone recommend a best practice ? Thanks in advance. Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de

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Rich Text Editor for Notification Events
by Filipe Carreira 29 Apr '10

29 Apr '10

Hello all, Is there a way of enabling Rich Text Editor for Notification Events? I've been searching the configuration section at not avail. I'm using OTRS 2.4.7. Best Regards, Filipe

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OTRS wiki now in English
by Michiel Beijen 29 Apr '10

29 Apr '10

André Bauer kindly switched the wiki default language to English, so nothing should stop you from contributing! http://wiki.otrs-forum.de/index.php?title=Main_Page ((enjoy)) - Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer On Thu, Apr 15, 2010 at 10:44 AM, Marco Vannini <marco.vannini(a)gmail.com>wrote: > o yes, but just a favor, could the menu be in english (at least) :D ;) > > thank you. > > > > > On Thu, Apr 15, 2010 at 10:37 AM, Michiel Beijen <michiel.beijen(a)otrs.com>wrote: > >> Hi all, >> >> Several people have been asking about installation of OTRS on Debian. I've >> now added Debian specific installation instructions to the wiki: >> >> >> http://wiki.otrs-forum.de/index.php?title=Installation_on_Debian_5.04_lenny >> >> So far, there are instructions for Ubuntu, and OpenSUSE available as well. >> If your favorite platform is missing, or if you think the existing >> instructions can be better, please feel free to add stuff to or modify the >> wiki! >> >> Also, in general, if you would have something interesting to share, please >> feel free to add it. Currently there's an English area: >> http://wiki.otrs-forum.de/index.php?title=English_Area >> >> but also French, Spanish, Italian and of course German are available, >> there is just not too much content yet :D >> >> ((enjoy)) >> - >> Michiel Beijen >> R&D >> >> Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] >> >> OTRS AG >> Norsk-Data-Str 1. >> 61352 Bad Homburg >> Germany >> >> T: +31 (0) 6457 42418 >> F: +49 (0) 9421 56818-18 >> I: http://www.otrs.com/ >> >> Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial >> register: 10751, Tax ID: 003 240 >> 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André >> Mindermann (CEO), Martin Edenhofer >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >

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regarding cron job
by An Me 29 Apr '10

29 Apr '10

Hi All, As I try to enable cron jobs in OTRS, the foll: error occurrs. an@an-desktop:/opt/otrs$ bin/Cron.sh start OTRS_USER as root Run this script just as OTRS user! Or use 'Cron.sh {start|stop|restart} OTRS_USER' as root! Regards, An

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accessing database via phpMyAdmin - password for otrs?
by Gregory Heffron 29 Apr '10

29 Apr '10

Does anyone know what the password for the 'otrs' user would be in phpMyAdmin. I know that it doesn't typically have a password, but phpMyAdmin seems to want one. Best, Greg

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Hi
by An Me 29 Apr '10

29 Apr '10

Hi All, I installed otrs in my system (Ubuntu) and after loggin in as adimn i made new queues.But later as I login as customer from the customer web interface,and try to make a new ticket, in the "To" drop down only the default queues (Junk,Raw..) are listed...and not the new queues. What can be the problem..please help. Regards, An

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