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Show closed tickets to agents, include description/notes in report
by Jefferson Davis 28 Apr '10

28 Apr '10

I would like to be able to allow agents to toggle showing closed tickets in the status view, as well as include the next description in a report. I've googled and bumped around in sysconfig and have not been able to find anything definitive... Thanks -- Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 ---------------------------------------------------------------- This message was sent using IMP, the Internet Messaging Program.

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Re: [otrs] accessing database via phpMyAdmin - password for otrs?
by Gregory Heffron 28 Apr '10

28 Apr '10

Thanks all! I was confusing the SQL login with the user on the command line (which doesn't have a password). I downloaded the Config.pm file, found the pass and got in just fine. Best, Greg On Apr 28, 2010, at 12:45 AM, otrs-request(a)otrs.org wrote: > Message: 5 > Date: Wed, 28 Apr 2010 09:36:54 +0200 > From: Alexander Halle <ahalle-otrs(a)radprax.de> > Subject: Re: [otrs] accessing database via phpMyAdmin - password for > otrs? > To: "User questions and discussions about OTRS." <otrs(a)otrs.org> > Message-ID: <4BD7E596.3060106(a)radprax.de> > Content-Type: text/plain; charset=ISO-8859-1; format=flowed > > Gregory Heffron wrote : >> Does anyone know what the password for the 'otrs' user would be in >> phpMyAdmin. I know that it doesn't typically have a password, but >> phpMyAdmin seems to want one. > > Hi Greg, > > you need the database password you entered during the installation of > OTRS, default is "hot" and you should definitively have changed > this. If > so you can look at your Config.pm . > > Regards > > Alexander > > -- > radprax Gesellschaft fuer medizinische Versorgungszentren mbH, > Bergstr. 7 - 9, 42105 Wuppertal, > Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 > Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. > med. Renate Tewaag > Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE > 814559152 > Web: http://www.radprax.de > > > > > ------------------------------ > > Message: 6 > Date: Wed, 28 Apr 2010 13:08:50 +0530 > From: An Me <annminz(a)gmail.com> > Subject: Re: [otrs] accessing database via phpMyAdmin - password for > otrs? > To: "User questions and discussions about OTRS." <otrs(a)otrs.org> > Message-ID: > <o2j15078c7a1004280038i4b1e048dg11cbc5e1a6a9acfc(a)mail.gmail.com> > Content-Type: text/plain; charset="iso-8859-1" > > you can change the otrs user password in Kernel/Config.pm > > On Wed, Apr 28, 2010 at 12:52 PM, Gregory Heffron > <greg(a)gregsportfolio.com>wrote: > >> Does anyone know what the password for the 'otrs' user would be in >> phpMyAdmin. I know that it doesn't typically have a password, but >> phpMyAdmin >> seems to want one. >> >> Best, >> Greg >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >

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Regarding Generic Agent module
by An Me 28 Apr '10

28 Apr '10

Hi All, (1) I logged in as admin (2) Clicked on 'Admin' link, (3) Selected 'GenericAgent' Now when I try adding a new job...nothing is happening...it's the same screen.. Please help Regards, An

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Re: [otrs] Message: 5
by Armando Irazabal 28 Apr '10

28 Apr '10

Yes we have permision at stats group but still not working -----Mensaje original----- De: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] En nombre de otrs-request(a)otrs.org Enviado el: martes, 27 de abril de 2010 01:51 p.m. Para: otrs(a)otrs.org Asunto: otrs Digest, Vol 19, Issue 96 Send otrs mailing list submissions to otrs(a)otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request(a)otrs.org You can reach the person managing the list at otrs-owner(a)otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: Can't send to '\': 5015.5.4 Invalid Address (Alexander Halle) 2. OTRS states combo not displayed (Armando Irazabal) 3. community, faq.otrs.org (Alexander Halle) 4. Re: community, faq.otrs.org (Obee, Daniel) 5. Re: OTRS states combo not displayed (Leonardo Certuche) 6. Re: OTRS states combo not displayed (Leonardo Certuche) ---------------------------------------------------------------------- Message: 1 Date: Tue, 27 Apr 2010 18:23:54 +0200 From: Alexander Halle <ahalle-otrs(a)radprax.de> Subject: Re: [otrs] Can't send to '\': 5015.5.4 Invalid Address To: "User questions and discussions about OTRS." <otrs(a)otrs.org> Message-ID: <4BD70F9A.2040708(a)radprax.de> Content-Type: text/plain; charset=ISO-8859-1; format=flowed Arnault Tovar wrote : > I want to test my smtp configuration for notification system by using > the admin notification in the admin area. [...] Hello Arnault, I guess that the backshlash in the agent name is the problem. Try if it works without backslashes and if so create a bug report for that module. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de ------------------------------ Message: 2 Date: Tue, 27 Apr 2010 13:29:54 -0300 From: "Armando Irazabal" <armandoi(a)moxiongroup.com> Subject: [otrs] OTRS states combo not displayed To: <otrs(a)otrs.org> Message-ID: <008c01cae626$e1c859f0$a5590dd0$@com> Content-Type: text/plain; charset="us-ascii" Hi, I have installed OTRS 2.4.7 but i cannot reach States combo because is not displayed neither on customer ticked creation page nor agent ticket page. I'm missing something? Regards, Armando

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community, faq.otrs.org
by Alexander Halle 27 Apr '10

27 Apr '10

Hi, is faq.otrs.org still in use ? I can no longer find any link to it on www.otrs.org and it also uses the old site design. I wonder what the replacement could be. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de

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How to add more freetext fields to OTRS?
by Raul Lopez 27 Apr '10

27 Apr '10

Hi everybody! I would like to add additional freetext fields to my OTRS implementation, does anybody knows how to do it? I'm trying to understand the Ticket structure but it has been impossible. Can you help me please?? Thanks in advance. Regards _________________________________________________________________ Aprende los trucos de Windows 7 con la gente que ya lo han probado Windows 7. http://www.sietesunpueblodeexpertos.com/index_windows7.html

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OTRS states combo not displayed
by Armando Irazabal 27 Apr '10

27 Apr '10

Hi, I have installed OTRS 2.4.7 but i cannot reach States combo because is not displayed neither on customer ticked creation page nor agent ticket page. I'm missing something? Regards, Armando

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Can't send to '\': 5015.5.4 Invalid Address
by Arnault Tovar 27 Apr '10

27 Apr '10

Hello, I want to test my smtp configuration for notification system by using the admin notification in the admin area. So I have this : And I click to send. After few seconds, I have this error message : Any help ?

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How to add more freetext fields to OTRS?
by Raul Lopez 27 Apr '10

27 Apr '10

Hi everybody! I would like to add additional freetext fields to my OTRS implementation, does anybody knows how to do it? I'm trying to understand the Ticket structure but it has been impossible. Can you help me please?? Thanks in advance. Regards _________________________________________________________________ Recibe un SMS de tu Hotmail vayas donde vayas. ¡Date de alta! http://home.mobile.live.com/MobileAttach.mvc/?mkt=es-es

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Can agent change the status of a pending ticket to "open"?
by Edmond Chan 26 Apr '10

26 Apr '10

Hi all, Can agent change the status of a pending ticket to "open"? I can NOT find any action in agent ticket zoom in page to change the status of a pending ticket (status: pending reminder, pending close+ or pending close-) to "open". Per the original OTRS ticket status design, which action is agent supposed to take when pending time of a pending reminder ticket has been reached? What is the expected next status of a pending reminder ticket? Thank you! -- Best regards, Edmond Chan

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