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Back Error
by Maurice James 21 Apr '10

21 Apr '10

Has anyone else seen this error while backing up? Backup /mnt/backup2/2010-04-20_15-08/Config.tar.gz ... done Backup /mnt/backup2/2010-04-20_15-08/Application.tar.gz ... done Dump MySQL rdbms ... sh: line 1: 30737 File size limit exceededmysqldump -u otrs -phot -h localhost otrs >/mnt/backup2/2010-04-20_15-08/DatabaseBackup.sql Failed I have my max allowed packet size set to 1BG MCITP(rgb)_1084_1085 https://exams.giac.org/images/logos/giac_silver_small.gif GIAC Security Leadership Certification (GSLC)

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different freetext shown depending on customer/service
by Leonardo Certuche 21 Apr '10

21 Apr '10

Hi there, Here's a simple question for you otrs-experts: Is it possible to show different freetext fields on the customer interface depending on the customer logged or depending on the service he chose? If yes, is it using ACLs? Any example would be more than welcome! Thanks in advance, Leonardo Certuche www.itconsultores.com.co

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HELP
by Myriam O'Neill 21 Apr '10

21 Apr '10

Please unsubscribe from your mailing list as I am being swamped with replies!! Thank you CONFIDENTIALITY NOTICE: This email and any files transmitted with it are confidential and intended solely for the addressee. Moreover, this message may contain privileged information, the unauthorised disclosure or transmission of which may be unlawful. If you are not the intended recipient or an agent of the addressee charged with the handling or delivery of this message, please notify the sender immediately and delete all copies of the message from your computer systems. Please note: any views expressed in this email are those of the individual sender and may not necessarily reflect the views or accord with the stated policies of An Bord Plean�la. F�GRA R�IN: T� an r�omhphost seo agus aon chomhaid at� nasctha leis faoi r�n agus d�rithe amh�in don seola�. Lena chois sin, is f�idir go bhfuil eolas faoi phribhl�id cuimsithe san r�omhphost seo, arbh fh�idir go mba briseadh dl� a nochtadh n� a sheoladh gan �dar�s. Murar tusa an t� ceapaithe chun an r�omhphost a fh�il n� ionada� an tseola� d�rithe chun an teachtairecht a l�imhse�il n� a ghlacadh, n� fol�ir led thoil fios a chur ar an seolt�ir ar an bpointe agus c�ipeanna an teachtaireachta ar fad a ghlanadh de bhur gc�rais r�omhaireachta. Tabhair faoi deara led thoil: aon tuairim� nochtaithe san r�omhphost seo is iad tuairim� an tseolt�ra f�in agus n�l s� intuigthe gurb iad tuairim� An Bhord Phlean�la n� go gclo�onn siad le polasaithe r�ite an Bhoird. Scanned by McAfee VirusScan ##################################################################################### Scanned by MailMarshal - Marshal8e6's comprehensive email content security solution. Download a free evaluation of MailMarshal at www.marshal.com #####################################################################################

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Can OTRS support field value dependency in ticket?
by Edmond Chan 21 Apr '10

21 Apr '10

Hi all, Can OTRS support field value dependency in ticket? For example, I add 2 fields "type" and "subtype" in ticket and they are dropdown list in UI. The valid value list of" subtype" depends the selected value of "type". Can OTRS support it? If not, it is appreciated if you can point out which part of code we should modify to make it work. Thank you! -- Best regards, Edmond Chan

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Can we allow customers to select any services when customer account is maintained in LDAP?
by Edmond Chan 21 Apr '10

21 Apr '10

Hi all, Can we allow customers to select any services? We would like to let all customers to select any service in ticket submission. Customer account is from LDAP. It is cumbersome to grant services for every customer. Is there any easy way for us to let all customers to select any services? Thank you! -- Best regards, Edmond Chan

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Can we set the relationship between service and queue?
by Edmond Chan 21 Apr '10

21 Apr '10

Hi all, Can we set the relationship between service and queue? Some services should NOT be handled by particular queue. Can we set the relationship between service and queue? When particular service is selected, only related queues are available for select. Thank you! -- Best regards, Edmond Chan

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Installation guide for FreeBSD ...
by Kiffin Gish 21 Apr '10

21 Apr '10

I'm struggling to get OTRS installed on my FreeBSD server, e.g. Can't locate Apache2/Reload.pm etc. Is there a guide available that explains how to do this? -- Kiffin Gish <Kiffin.Gish(a)planet.nl> Gouda, The Netherlands

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Compose Answer (email): "blank"?
by Jan Johansson 20 Apr '10

20 Apr '10

Hello! I am a new user to OTRS (2.4.7 running on Ubuntu Server), and I have hit a snag. Mail seem to work, Notification goes out, incomin gtickets are pulled by Postmaster into my queue. When I open a ticket, I see that it was sent by "firstname.lastname(a)domain.com", just as I expect. But, I cannot reply to a ticket, there is no Email-address listed by Compose Answer (email): What may I been missing here? I have gone over the manual this weekend, as well as a bit of Google'ing, but no luck. Any help appreciated. Thanks!

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Re: [otrs] Customer authentication via LDAP
by Ryan Miguel 20 Apr '10

20 Apr '10

My customers are also authenticated through LDAP but they can't seem to log in because they do not have a valid password. I have found an article that mentions that even though customers are authenticated through LDAP they have to be pulled to the local database to be able to log-in. However, I have been unable to get the script working...perhaps you can figure it out and help me... http://lists.otrs.org/pipermail/otrs/2009-March/025912.html Ryan ---------------------------------------------------------------------- Message: 1 Date: Tue, 20 Apr 2010 18:09:30 +0600 From: Eduard Ivanov <edi(a)info74.ru> Subject: [otrs] Customer authentication via LDAP To: otrs(a)otrs.org Message-ID: <4BCD997A.2010103(a)info74.ru> Content-Type: text/plain; charset=UTF-8; format=flowed Not work Customer authentication via LDAP In my ldap i have: ou=gpoups whith groups list ou=users whith users list in groups i have cn=customers with customers list Now, config otrs for customers ldap authentication: customer authentication settings: $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host'} = 'local_ldap_server'; $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=company,dc=com'; $Self->{'Customer::AuthModule::LDAP::UID'} = 'uid'; $Self->{'Customer::AuthModule::LDAP::GroupDN'} = 'cn=customers,ou=groups,dc=company,dc=com'; $Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'memberUid'; $Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'UID'; customer user database backend and settings: Host => 'local_ldap_server', BaseDN => 'dc=company,dc=com', CustomerKey => 'uid', CustomerID => 'uidNumber', CustomerUserListFields => ['cn', 'mail'], CustomerUserSearchFields => ['uid', 'cn', 'mail'], CustomerUserSearchPrefix => '', CustomerUserSearchSuffix => '*', CustomerUserSearchListLimit => 250, Map => [ [ 'UserSalutation', 'Title', 'title', 1, 0, 'var', '', 0 ], [ 'UserLogin', 'Username', 'uid', 1, 1, 'var', '', 0 ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var', '', 0 ], [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var', '', 0 ], ], Now, in [ Customer User Management ] i can find all users in my openLDAP server, but in "valid/invalid" column i'm see "-" for any user. So, customers can't login via http://otrs.company.com/otrs/customer.pl.They got "Login failed! Your username or password was entered incorrectly." error -- Eduard Ivanov ------------------------------ ______________________________________________________________________ This email has been scanned by the Rebekah Children's Services Email Security System. **** Confidentiality Notice ***** The information contained in this e-mail, and any attachment, is private and confidential and is the property of Rebekah Children's Services. The information is intended only for the use of the intended recipient. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or taking of any action in reliance on the contents of the information is strictly prohibited. If you have received this e-mail in error, please immediately notify the sender and destroy all copies of the original message. All reasonable precautions have been taken to ensure no viruses are present in this e-mail. We do not accept responsibility for any loss or damage arising from the use of this e-mail or attachments. We recommend that you subject these to your virus checking procedures prior to use. ______________________________________________________________________

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Re: [otrs] Customer company
by Nils Leideck - ITSM 20 Apr '10

20 Apr '10

Hi, On 19.04.2010, at 16:12, Sebastien Bory wrote: > [ 'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0, 'var', '', 0 ], seems to be ok. Can you post a bit more, like apache error log or otrs log or the whole Map configuration? Nils Leideck -- Nils Leideck Senior Consultant nils.leideck(a)leidex.net nils.leideck(a)otrs.com http://webint.cryptonode.de / a Fractal project

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