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Packages dependencies on SLES11
by jm+otrs＠roth.lu 10 Jun '16

10 Jun '16

Hi all, So I downloaded OTRS for "SuSe 11" (SLES) and this is what I get: # rpm -ivh --test otrs-5.0.9-01.noarch.rpm error: Failed dependencies: bash-completion is needed by otrs-5.0.9-01.noarch cronie is needed by otrs-5.0.9-01.noarch apache2-mod_perl is needed by otrs-5.0.9-01.noarch perl(Crypt::SSLeay) is needed by otrs-5.0.9-01.noarch perl(Encode::HanExtra) is needed by otrs-5.0.9-01.noarch perl(JSON::XS) is needed by otrs-5.0.9-01.noarch perl(Net::DNS) is needed by otrs-5.0.9-01.noarch perl(Net::LDAP) is needed by otrs-5.0.9-01.noarch perl(Template) is needed by otrs-5.0.9-01.noarch perl(Text::CSV) is needed by otrs-5.0.9-01.noarch perl(Text::CSV_XS) is needed by otrs-5.0.9-01.noarch perl(XML::LibXSLT) is needed by otrs-5.0.9-01.noarch perl(YAML::XS) is needed by otrs-5.0.9-01.noarch While some of the Perl modules are certainly available, bash-completion and cronie is not in SLES11 AFAIK. Even the SDK repos are enabled. BTW This is SLES11 SP3. Any idea? Thanks, Marki

2 2

Errors in system log
by claude 09 Jun '16

09 Jun '16

*Hi, For a few days, I have two errors in system logs.* *the first* /DBD::mysql::st execute failed: Lost connection to MySQL server during query at /opt/otrs/Kernel/System/DB.pm line 559. ERROR: OTRS-UnlockTickets-10 Perl: 5.8.8 OS: linux Time: Thu Jun 9 06:15:15 2016 Message: Lost connection to MySQL server during query, SQL: 'SELECT st.tn, st.ticket_answered, st.id, st.timeout, sq.unlock_timeout FROM ticket st, queue sq WHERE st.queue_id = sq.id AND st.ticket_answered != 1 AND sq.unlock_timeout != 0 AND st.ticket_state_id IN ( 1, 4 ) AND st.ticket_lock_id NOT IN ( 1, 3 ) ' Traceback (18034): Module: /opt/otrs//bin/UnlockTickets.pl (v1.33) Line: 125 DBD::mysql::st fetchrow_array failed: fetch() without execute() at /opt/otrs/Kernel/System/DB.pm line 622. / *the second* /Charset encode 'gb2312' -=> 'utf-8' (¥«¥ë¥È¥»¥¸¥å£¥ë¸üÐÂ ºÏ¤») not supported!/ *I don't know if this errors are related and I don't know what I can do for this If somebody can help me Thanks Regards, Claude * * *

1 0

Set default ticket type for queue - OTRS 5
by Willian Silva 03 Jun '16

03 Jun '16

Hi guys. Can I set a default ticket type for a single queue in sysconfig ? Regards, Willian Silva.

3 3

Disabling quote of previous mail per queue
by Frank Thommen 31 May '16

31 May '16

Dear all, within our group the requirement arised, to disable the quoting of previous mails in replies per queue(!). I.e. most queues should quote the previous conversation in a reply, but in one specific queue, this must *never* happen (for privacy and anonymity reasons related to the conversations within this queue). This should happen automatically. Is there a way to achieve this? It seems to me, that the reply format - including the quotation - is defined in SysConfig and is a global property, while the notification tags usable for reponse templates don't contain any <OTRS_QUOTE> tag. I'd be grateful for any pointers in the rifght direction. Cheers Frank

1 0

can't write temp files on CentOS
by Juan Manuel Clavero Almirón 30 May '16

30 May '16

Hi all, I'm building a new test machine using CentOS 7 and the installer otrs-5.0.7-01.noarch.rpm. When I go to URL/otrs/index.pl, I get several errors similar to Can't write '/opt/otrs/var/httpd/htdocs/skins/Agent/default/css-cache//ResponsiveCSS_49d1dd3293258ec1feecbb6b4e0d94b5.css': Inappropriate ioctl for device At first I thouth it was a permissions error, but then, using a console logged in as both the apache user and the otrs user, I can touch this file and write in it, so I am quite lost. Can anybody help me? Kind regards, Juan Clavero

4 6

Upgrade OTRS 3.0.7 to otrs 5
by Rose Dowson 26 May '16

26 May '16

Hi, It's possible to upgrade my otrs 3.0.7 to 5 version ? If not, do you have an idea if I should go through the version 4 or maybe 3.3 ? Thank you for the help. Best Regards,

2 1

Non-Latin/western languages
by Ritchie, Dennis 25 May '16

25 May '16

Does OTRS, in receiving an incoming email (or tries to send) in a language other than Latin Characters, support these languages? 'DatabaseVersion' => 'MySQL 5.6.16', 'OSType' => 'Linux', 'OSVersion' => 'centos 6.7', 'OTRSVersion' => '4.0.6', 'PerlVersion' => '5.10.1', Thank You Dennis

2 1

Need Solution
by Rajeev Kumar 24 May '16

24 May '16

Hi All, I have using the OTRS in Our setup. and *we have require rotation shift scheduling in OTRS *please tell me it is possible or not ??. if it is possible then suggest me the steps for this process. -- *Rajeev Kumar*

1 0

Keep html tags forward ticket
by Marco Ferreira 18 May '16

18 May '16

Hello All, It's possible to keep html original format when I forward a ticket ? Thanks in advance. Marco Ferreira Responsável de Sistemas de Informação [cid:image001.gif@01D1B061.83782360] [cid:image002.jpg@01D1B061.83782360](+351) 213 500 300- 927050954 marco.ferreira(a)informadb.pt<mailto:marco.ferreira@informadb.pt> www.informadb.pt<https://www.informadb.pt/idbweb/?utm_source=assinatura&utm_medium=email&utm…> [cid:image003.gif@01D1B061.83782360]<https://www.informadb.pt/idbweb/public/QSPoliticaQualidade.xhtml?utm_source…> CONFIDENCIAL. Esta mensagem destina-se a uso exclusivo do(s) destinatário(s) e poderá conter informação privada ou confidencial. A leitura, retenção, divulgação, cópia, distribuição ou reencaminhamento são proibidas. Caso a receba por engano, solicitamos que nos comunique por e-mail e elimine a mensagem do seu sistema sem a reproduzir. CONFIDENTIAL. This message is intended for the exclusive use of the named addressee(s) and it may contain private or confidential information. Any reading, retention, disclosure, copying, distribution or redirection is prohibited. If you are not the intended recipient, please notify us by e-mail and delete this message from your system without retaining a copy.

2 1

Second Customer Web Interface
by Willian Silva 18 May '16

18 May '16

Hi Guys. Is there a way to create a second customer web interface in otrs 5 ? Regards, Willian Silva.

2 1