- otrs - OTRS mailing lists

Is it possible to assign the Calender to Queues.
by ramana 11 Feb '10

11 Feb '10

Hi Every One, Is it possible to assign the Calender to Queues. Then SLA can work Queue with assigned calender. Regards, Ramana.

1 0

OTRS report font
by Sarah Baker 11 Feb '10

11 Feb '10

I'm not sure what font the reports are using, but they are double spaced and impossible to read. They don't look like dejuvu. Where are the fonts kept? Or should I say where to perl expect the fonts to be located? Do the fonts need to be installed separately? - Sarah Baker Dir of Ops, mSpot Inc. 650-321-7000

2 2

RebuildTicketIndex.pl error
by hpsbigcat 11 Feb '10

11 Feb '10

Dear All, My OTRS 2.4.5 box is running on Centos 5.4 and now have a problem when I run RebuildTicketIndex.pl. The error message as following, would any one can help me ? [root@otrs01 bin]# ./RebuildTicketIndex.pl ERROR: OTRS-RebuildTicketIndex-10 Perl: 5.8.8 OS: linux Time: Thu Feb 11 08:29:07 2010 Message: No such TicketID (1331)! Traceback (23546): Module: Kernel::System::Ticket::TicketGet (v1.416.2.5) Line: 997 Module: Kernel::System::Ticket::IndexAccelerator::StaticDB::TicketLockAcceleratorAdd (v1.69.2.1) Line: 219 Module: Kernel::System::Ticket::IndexAccelerator::StaticDB::TicketAcceleratorRebuild (v1.69.2.1) Line: 416 Module: ./RebuildTicketIndex.pl (v1.18) Line: 58 -- Tiger hpsbigcat(a)gmail.com

1 0

ticket share transitive relationship
by Luis Daniel Lucio Quiroz 10 Feb '10

10 Feb '10

hi all, we've sucessfully setup ticket share, so user A may se B's tickets, and user B does C'es. how ever, we wonder if there is a way to let by transitive relationship to let A does C'es without telling A to C in an explicit way. TIA LD

1 0

Stats - Number of calls / emails before closure
by Prince Chavez 10 Feb '10

10 Feb '10

2 2

difference in phone and email tickets
by manish ramteke 10 Feb '10

10 Feb '10

Hi, In which cases one would need to chose between phone ticket and email ticket.What's the major difference between these two. Regards, Manish Ramteke

4 6

Different sender e-mail adres for different queques
by Aleksander Walesa 10 Feb '10

10 Feb '10

Hi everyone, We are facing problem with default config of OTRS - we are supporting different companies with our system. OTS is checking different e-mial accounts (in customer's e-mail systems) and placing the tickets in proper queues. This is OK, but when we reply to the ticket it always is with sender adders of our e-mail domain. Is there w way to assign different smtp sender address to different queues? - we just want to send emails to customers from theirs e-mial domains. Regards, Alex POLAND

2 1

Fwd: Cron <otrs@lfp101126> $HOME/bin/PostMasterMailbox.pl >> /dev/null
by Martin Wong 10 Feb '10

10 Feb '10

Hi all, I'm getting this error for some reason. Does anyone know what's happening? Begin forwarded message: > 差出人: root@xxxxxx (Cron Daemon) > 日時: 2010年2月10日 22:50:02:GMT+11:00 > 宛先: root@xxxxxx > 件名: Cron <otrs@lfvscp10126> $HOME/bin/PostMasterMailbox.pl > >> /dev/null > > Error in tempfile() using ./XXXXXXXXXX: Could not create temp file ./ > VEcCv5EgfD: Permission denied at /opt/otrs/Kernel/cpan-lib/MIME/ > Tools.pm line 172

2 1

I have a problem with SLA, when i am changing the Times zone to UTC,
by ramana 10 Feb '10

10 Feb '10

Hi Every One, I have a problem with SLA, when i am changing the Times zone to UTC, Can any once give me the solution for this. Normaly my Time zone Asia/Kollata. with this the SLA are working fine. according office hour only. when i am changing to UTC time zone, The SLA is taking non-office hours also. for example :- 9:00 AM to 6:00PM my office hours on *core::time* according to this timings i set SLA, If any user is raise a new ticket at 8:00PM -- this ticket SLA should start from next day 9:00AM to SLA period. The above example is SLA working in Asia/Kollata Time zone. When i changed to UTC Time Zone my OTRS server system and OTRS --> sysconfig-->Framework-->core::time-->Time zone user -->YES. after this changes the customer can Login any country the Date & Time takes from there local system.--- this is fine. but SLA is calulacating the non-office hours For example: SLA is 4 hours. If any customer is raise a new ticket at 7:00PM -- it showing Solution time is 23:00PM. Can any once give me the solution for this. Regards, Ramana

1 0

Display order for Owner Agents in ticket creation screen...?
by Martin Møller 10 Feb '10

10 Feb '10

Hi again. It looks like the Owner field is always populated thusly : UserLastname UserFirstName (UserLogin) Is there a .dtl file og something where I can change this to: UserFirstname UserLastname (UserLogin)? I have already done so with AgentDashboardUserOnline.dtl, but cannot locate this other location.... Regards, /Martin.

1 0