Hi.
Our agents need to have the Priority link in TicketZoom even if they're not owners of a ticket.
I thought this ACL could help:
# ticket acl
$Self->{TicketAcl}->{'ACL-Priority'} = {
# match properties
Properties => {
},
# return possible options (white list)
Possible => {
# possible ticket options (white list)
Action => {
AgentTicketPriority => 1,
},
},
};
I inserted it to C:\OTRS\OTRS\Kernel\Config.pm just above the following line
# ---------------------------------------------------- #
# fs root directory
saved the file and restarted Apache.
However, when I logged to OTRS and zoomed into a ticket not owned by me, I didn't see Priority on the
Actions pane.
What am I missing?
Thank you.
Ilya
