Hello.
I noticed a couple of recurring errors in the OTRS log:
The first is as follows:
Can't create PID GenericAgent, because it's already running
As far as I understand, this means that two GenericAgent processes try to run concurrently.
My crontab contains these lines created by default:
*/10 * * * * C:/OTRS/StrawberryPerl/perl/bin/perl.exe C:/OTRS/OTRS/bin/GenericAgent.pl -c db
*/20 * * * * C:/OTRS/StrawberryPerl/perl/bin/perl.exe C:/OTRS/OTRS/bin/GenericAgent.pl
I have only one GenericAgent job that runs at 23:00 every Saturday. If I change the crontab as below, will
it help?
*/10 * * * * C:/OTRS/StrawberryPerl/perl/bin/perl.exe C:/OTRS/OTRS/bin/GenericAgent.pl -c db
* 23 * * sat C:/OTRS/StrawberryPerl/perl/bin/perl.exe C:/OTRS/OTRS/bin/GenericAgent.pl
But what if I'll need in future more GenericAgent jobs that will run, say, hourly?
And what is GenericAgent.pl -c db for?
Second error is
File 'D:/OTRS/OTRS/var/tmp/upload_cache/*********.ContentID.ContentType' doesn't exists!
How come this happened and how can I fix this?
Thank you.
Ilya.
