All;
I have a question, hopefully a simple one. When creating a new ticket,
the standard ticket entry form appears. However, entering a customer
does not seem to be a simple process. We have many different companies
(each of which is entered, with a corresponding contact / user entered
for each company). When you click the "customer" link on the ticket
page, the list of customers does not appear. You have to enter a "*" in
the search field for it to list all companies. Is there a way to
replace this link with a drop down that will show all companies (let me
know what code to edit or add and which file) and we can choose the
contact / company we want to use? Or simply populate the popup box with
all stored companies instead of having to enter a * and press search?
Any advice would be greatly appreciated.
Thanks,
Zach
