Hi all,
After doing substantial testing with OTRS my boss finally cleared it to go
live in our system. I followed advice from a different email thread about
using Generic Agent to delete tickets and it seems to have worked. But now,
customers can not authenticate over LDAP (AD 2003) any longer. Agents can
log in just fine on the other hand. To delete the tickets, all I selected
the queues that I had set up, and then selected "Delete Tickets". I know
LDAP sync was working before and I have not changed my config.pm.
Any advice?
Thanks,
Justin Holt
Town of Vernon, CT IT Intern