Hi everyone, I know that until recently custom ticket types where not
automatically translated using the custom language files.
Since my OTRS (I've not had the chance to upgrade to 5 yet) is starting to
have agents from different countries, I need somehow to translate ticket
types because lots of people that will use the system doesn't know foreign
languages.
I tried to modify the AgentTicketPhone.pm file in order to see if I could
obtain a translation of a ticket type after I added it to my xx_Custom.pm
(where xx is my language code), but so far, no luck.
I didn't find any useful hint on the Developer Manual, and the last post I
found googling the list is about OTRS 3.2 with the old templating system so
I'm quite at loss in finding a viable solution.
Any hint towards the right direction will be greatly appreciated.
Thanks a lot
--
Stefano
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