- otrs - OTRS mailing lists

Error "Can't call method "address" on an undefined value at Email.pm line 669"
by Gustavo Montes 27 Oct '09

27 Oct '09

Hi Everyone, I have OTRS configured in such a way that it will dispatch all incoming emails to the selected queue, let's call it queue1. Well, for my testing I used to send emails to the OTRS mail account and click "Run Now!" to dispatch the emails and create the tickets in the OTRS system. Now, I changed the work flow and created a new queue (let's call it queue2). Now incoming emails will be dispatched to this new queue2 so I changed the setting to do so. The problem is that it stopped working. I send the emails and when I click "Run Now!" on that account it gives the following error: *Software error: Can't call method "address" on an undefined value at d:/PROGRA~1/OTRS/OTRS//Kernel/System/Email.pm line 669* That only happens when I send incoming emails to the new queue. If changed the OTRS mail account to dispatch incoming emails to the original queue (queue1) it works just fine. Any ideas??? Thanks! Gustavo

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pgsql 8.4 and reply-to
by Mariano Mara 27 Oct '09

27 Oct '09

Actually they are two different questions: 1- Has anyone got OTRS running with Postgres 8.4? I have it with 8.3 and it's working great but there are these new windowing functions in pgsql 8.4 that would help me a lot to build some reports and I kinda would like to upgrade. Before trying it out in my test server, thought it would be a good idea to ask. 2- Is there a way to set a reply-to address (a different one from the one the sender) as the system address in the queues? I couldn't find an easy option to do so. TIA, Mariano

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Re: [otrs] Problem with authenticating Active Directory via LDAP - working ok
by Dejan Miklavcic 27 Oct '09

27 Oct '09

I must thank a lot Shawn Beasley for great video@YouTube (http://www.youtube.com/watch?v=ZwODnB5L5lM&feature=related) altangerel , thanks for working example ! These two helped me to make LDAP on Suse work with Active Directory on Win2k3 server. rgds & cheers

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Diagram of the database of OTRS 2.4.5
by Rodrigo Correa 27 Oct '09

27 Oct '09

Hello, I wonder where I get a design diagram of the database of OTRS 2.4.5. I need to know what are the relationships between tables to create some querys. Tks, Rodrigo _________________________________________________________________ Acesse seu Hotmail de onde quer que esteja através do celular. Clique aqui. http://www.windowslive.com.br/celular/home.asp?utm_source=MSN_Hotmail&utm_m…

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How to re-open a ticket that was closed by mistake
by Agustin de Landa Gil 27 Oct '09

27 Oct '09

Hello, Is there a way to reopen a Ticket that was closed by mistake. Thanks, Agustín.

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Got a packet bigger than 'max_allowed_packet' bytes, SQL: 'INSERT INTO web_uploa
by Adrián Fernández Leiro 27 Oct '09

27 Oct '09

Hi everybody: I have OTRS 2.4.5 on a SuSE. The error message pops out when trying to install the FAQ module. Ive set max_allowed_packet = 32M on /etc/my.cnf Its still pulling the same error. Any ideas? Adrián Fernández Leiro Departamento de Sistemas INVERAVANTE Avda. Linares Rivas 1, Bajo 15005 LA CORUÑA-ESPAÑA Tel. 981 25 74 81 / 981 12 62 29 Fax. 981 25 18 86

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Dashboard customization possible.
by Sarper SARIDAL 27 Oct '09

27 Oct '09

Hi all , With the code below adding it to the AgentDashboardTicketGeneric.dtl file i made it possible to see the customer information ( customermail(a)customerdomain.com) format at the dashboard screen. Is it possible to see it as real name/full name. It should be possible but i don't know which QDATA i should call.. Can someone help me about it. Thanks Sarper <td width="10%"> <a href="$Env{"Baselink"}Action=AgentTicketCustomer&TicketID=$QData{"Ticket> ID"}"onmouseover="window.status='$JSText{"Customer history"}'; return true;" onmouseout="window.status='';"> <div title="$QData{"CustomerUserID"}">$QData{"CustomerID","15"}</div> </a> </td>

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backup/restore
by as as 27 Oct '09

27 Oct '09

Hi All I want to backup my OTRS. And I want to use the scripts backup.pl and recover.pl. My OTRS system is in Ubuntu 2.6.28-11-server the version of OTRS is 2.4.5. When I do a backup all went fine: Backup /backupotrs/2009-10-26_14-23/Config.tar.gz ... done Backup /backupotrs/2009-10-26_14-23/Application.tar.gz ... done Dump MySQL rdbms ... done Compress SQL-file... done But, when I try the restore I get the following error: Restore /backupotrs/2009-10-26_12-39/Config.tar.gz ... Got no EncodeObject! at /opt/otrs/Kernel/System/DB.pm line 96. Any ideas ? .. Can anyone Help me on this one. Best Regards.

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What is this > SCALAR (0xba254ee4)
by Rodrigo Correa 27 Oct '09

27 Oct '09

Hello, I am with the OTRS version 2.4.5 installed. When I'm opening called the text "SCALAR (0xba254ee4 *)" appears in the top of the message. What is it and how do I use it? Tks, _________________________________________________________________ Você sabia que o Hotmail mudou? Clique e descubra as novidades. http://www.microsoft.com/brasil/windows/windowslive/products/hotmail.aspx

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Re: [otrs] Send notifications to Customer User instead of original sender
by Mohamed-Amine Kadimi 27 Oct '09

27 Oct '09

No, only the original sender receives the notification. -------------------------- Are the auto notifications sent to the original sender AND the new customer user (as in, the original sender is CC'd)? -----Original Message----- From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of Mohamed-Amine Kadimi Sent: Tuesday, 27 October 2009 4:43 AM To: OTRS mailing list Subject: [otrs] Send notifications to Customer User instead of originalsender Hello, There's the steps of the problem I have: 1. I receive a ticket from a sender 2. I need to reassign this ticket to a different customer so I change the "Customer User" field and set a new e-mail address. 3. The auto-notifications sent for this ticket (e.g. closing notification) are still sent to the original sender. I want these notifications to be sent to the new customer e-mail, what should I do? Thanks. _________________________________________________________________ _________________________________________________________________ Windows Live Hotmail: Your friends can get your Facebook updates, right from Hotmail®. http://www.microsoft.com/middleeast/windows/windowslive/see-it-in-action/so…

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