- otrs - OTRS mailing lists

[ Customer Company ] ???
by Денис Кирин 27 Oct '09

27 Oct '09

2 1

Customer ticket screen [Urgent]
by Sarper SARIDAL 27 Oct '09

27 Oct '09

Hi all, Is it possible to disable the TO field while creating a ticket? Or set it as a predefined field and not allow users to change... (hashed field) 2 nd question is it possible to set service type field to a MUST field. It is really urgent for me if someone has an answer or a workaround solution it will be great! Sarper

3 7

Close tiket
by kda_greenada 27 Oct '09

27 Oct '09

Greetings. How can customer close ticket by email? Best regards Denis Kirin

4 3

Select "My queues" for certain group
by Altangerel 27 Oct '09

27 Oct '09

Hi all, I've a question. I want to select some queues for certain group not for single user. How can I do that? I've tried to do it on users&groups role part on admin area. But did not find anything related to this. -- Altangerel Ganbold

1 0

LDAP authentication problem
by Altangerel 27 Oct '09

27 Oct '09

Hi All, I am using OTRS with LDAP authentication. All of its are working fine. I've enabled LDAP authentication for both agents and costumers. But some users cannot login into OTRS via LDAP. I can't solve this problem. I've compared users in AD tree by using LDAP browser. But found no difference between users (logged and can't logged). Error message is: Oct 27 10:23:12 otrs OTRS-CGI-10[52875]: [Notice][Kernel::System::Auth::LDAP::Auth] User: username (CN=USERNAME,CN=Computers,DC=xxx,DC=com) authentication failed: '80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 52e, vece Oct 27 10:23:12 otrs OTRS-CGI-10[52875]: [Error][Kernel::System::User::UserLookup][Line:696]: No UserID found for 'username'! What should I do? Please, help me... -- Altangerel Ganbold

1 0

Send notifications to Customer User instead of original sender
by Mohamed-Amine Kadimi 26 Oct '09

26 Oct '09

Hello, There's the steps of the problem I have: 1. I receive a ticket from a sender 2. I need to reassign this ticket to a different customer so I change the "Customer User" field and set a new e-mail address. 3. The auto-notifications sent for this ticket (e.g. closing notification) are still sent to the original sender. I want these notifications to be sent to the new customer e-mail, what should I do? Thanks. _________________________________________________________________ Windows Live: Keep your friends up to date with what you do online. http://www.microsoft.com/middleeast/windows/windowslive/see-it-in-action/so…

2 1

User sees only owned tickets in queue...
by Tollefsen, Lyle 26 Oct '09

26 Oct '09

Hello all, Is it possible to setup queue permissions such that users of the queue can see only the tickets of which they are the owners, and see tickets not yet assigned? Lyle.

2 2

ldap issue
by furtasacs! 26 Oct '09

26 Oct '09

Hi, I have a ubuntu linux with otrs authenticating on a AD Windows 2K3, and all is fine. Now, I would like to add security to my AD, and I just want to allow users to authenticate only on your computer (not with the partner´s computer). All is fine with windows but i´ve problems with Otrs. The logs says this when a user try to conect to otrs: "... authentification failed: '80090308: LdapErr: DSID-0c090334, comment: AcceptSecurityContext error, data 531, vece ..." I've researched about that and "AcceptSecurityContext error, data 531, vece" means "Workstation not permited" and i´m trying to solve this problem. i've done: 1. i´ve joined ubuntu to AD with winbind and samba and it's working fine. 2. I've added ubuntu (the computer who have otrs and apache) to the user's allowed computer list. but still not working !! any sugestions, please? which could be the problem? I've been thinking it might be that the authentication to ldap, Apache does not tell the name of the computer and this could be a parameter of OTRS, can be? Thanks.

1 0

html error 500 in otrs 2.4.5
by IT easyap 26 Oct '09

26 Oct '09

Hi all, when i try to open a ticket with the body in HTML and the body is "big". There is an error http 500 after a few minutes. The size of the html body is 498 KB . Do you have any idea in how to solve it ? This error starts whit the version 2.4.1. and persists in 2.4.5 Thanks in advance

1 0

Self registration token
by Antonio Reale 26 Oct '09

26 Oct '09

Hi all, is it possible to add the confirmation email (token) for the customer self registration? Thanks. Best regards. -- Antonio

1 0