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FW: Using OTRS without email
by EXT-Audette, Al (david) D 16 Oct '09

16 Oct '09

I have seen how to disable the sending of notifications under Admin >> Misc >> Sysconfig. I would like to be able to create OTRS accounts without having to provide an email address. Is this possible? Please explain how, or why not. Thank You.

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Raw source of email and number of shown tickets in agent interface
by Swen Wulf 16 Oct '09

16 Oct '09

Hi, I finally upgraded to 2.4, yeah ! We have ~ 30,000 tickets in the system. I am missing two things that used to be in 2.1. Show Tickets per page: There used to be an option in the preferences of how many tickets should be shown in the queue view. Currently it is 15, but we used to have it at 50. Where can I set this ? Raw Source: There used to be a button to see the raw source of a ticket. Most spam emails are html with a picture, but I need to see the raw source so I get to see who send the spam. Thanks, Swen

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Problems with DBI.dll
by Stefan-Michael Guenther 16 Oct '09

16 Oct '09

Hello, we are currently using OTRS 2.3.4 on a Wi2k3-Server (R2 SP2). The apache process crashes regularly everything 2-3 minutes, leaving an entry like the following in the event log (translated from German): Application Error Failure in application httpd.exe, Version 2.2.10.0, failing module DBI.dll, Version 0.0.0.0, error address 0x0000d431 Has anyone of you ever seen a message like this and has a hint for us on how to solve this problem? Thanks for any suggestions, Stefan-Michael Günther -- ******************************************** in-put GbR - Das Linux-Systemhaus Stefan-Michael Guenther Geschaeftsfuehrer Moltkestrasse 49 D-76133 Karlsruhe Tel./Fax : +49 (0)721 / 83044 - 98/93 http://www.in-put.de ******************************************** Schulungen Installationen Beratung Support Voice-over-IP-Loesungen ********************************************

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scripts/DBUpdate-to-2.4.pl aborter
by Adrián Fernández Leiro 16 Oct '09

16 Oct '09

Im gettin UTF8 xfC not map problems whit the script scripts/DBUpdate-to-2.4.pl when going to 2.4.4 from the one that installs the aptitude on Debian. Any advices? Un saludo. Adrián Fernández Leiro INVERAVANTE Departamento de Sistemas Avda. Linares Rivas 1, Bajo 15005 LA CORUÑA-ESPAÑA

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Search and Export Function
by Hien HUYNH HUU 16 Oct '09

16 Oct '09

Hi all, Please guide me how to add export function (to excel file) in "My Company Ticket" of customer otrs page and in "Search" of agent page. This will help user and customer can manage their tickets easier. Best regards, Huu Hien

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Zero Sized Reply
by Hunter, David 16 Oct '09

16 Oct '09

Morning all, Every couple of days we seem to have an issue with logging into OTRS first thing in the morning. This morning when we tried we got the following error:- The following error was encountered Zero Sized Reply Filter device did not receive any data for this request If I restart the OTRS service I'm able to login again. Has anybody else experienced this? OS is Open Suse 11.1 and OTRS version is 2.4.4 Many thanks, David

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Error: Sorry, Apache::Reload
by pcsystemd＠free.fr 15 Oct '09

15 Oct '09

Hello, when I click Package Manager I have the following error and it has been two days trying to solve it but without success. An idea? Thank you Error: Sorry, Apache::Reload or Apache2::Reload is needed as PerlModule and ". [..] Message: Sorry, Apache::Reload or Apache2::Reload is needed as PerlModule and ". "PerlInitHandler in Apache config file. See also scripts/apache2-httpd.include.conf! Traceback (17182): Module: Kernel::Output::HTML::Layout::Error (v1.51.2.10) Line: 1146 Module: Kernel::Output::HTML::Layout::ErrorScreen (v1.51.2.10) Line: 1126 Module: Kernel::Modules::AdminPackageManager::Run (v1.46.2.3) Line: 66 Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670 Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.81) Line: 204 Module: ModPerl::RegistryCooker::run (v1.81) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31

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LDAP via SysConfig
by Adrián Fernández Leiro 15 Oct '09

15 Oct '09

Is it posible to configure LDAP for Customers only via SysConfig? It seems that my installation doesnt like Config.pm Its a Debian Thanks

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autoreply to CC
by Ilya Kornev 15 Oct '09

15 Oct '09

Hi, Currently OTRS doesn't send autoreply to addresses CC'ed in the initial customer email. I've seen this issue discussed before and as far as I know there's still no way to configure this through admin interface. I've found this solution - http://lists.otrs.org/pipermail/otrs/2006-December/013115.html But after inserting this code to my Article.pm Apache fails to start. I'm not a developer and it's hard for me to understand what I am missing here. Any hint? Also, how can I file a feature request to add the possibility to include CC to auto replies? Best regards, Ilya Kornev

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Self created tickets
by theod＠physics.auth.gr 15 Oct '09

15 Oct '09

Hi to all, I'm new to otrs and I was wondering if it is possible to have a generic 'create ticket' option apart from 'phone-ticket' and 'email-ticket'. This could be used to create a ticket for an issue that was spotted by an otrs agent and could also simulate a personal TODO-list... Thanks for your time, Theodoropoulos Theodoros

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