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Re: [otrs] Help fresh installation of OTRS 5
by LQ Marshall 05 Jan '16

05 Jan '16

Dear Tailor, Your solution may, or may not, be simple. It could be configuration error in Apache (or simple file permissions) or if SELINUX is enabled on the system it could be blocking the access. (If you didn't disable it or set in permissive mode mode OS install with it enabled. OTRS is incompatible with SELINUX default setup.) No specific order...1. Should confirm that apache is functional. apache logs2. Check SELINUX status and disable (SEstatus may help in this - Suggest researching exact command for SuSe)3. File permissions allow access (ls -l). OTRS has a file permissions script I. the script folder... I think it's otrs.spermissions but you will need to know the users and groups which run on your system.4. Check error logs (most are in /var/logs/) The specifics are outside the scope of list as they pertain to the specific configuration of your system and the O/S running on it. I think the install document covers some of these items, in part. There are apache and Linux os lists which can help with the details. Look into your system logs and find error notices. They should direct your steps. -------- Original message -------- From: milind.tailor(a)mol-ips.com Date: 01/05/2016 00:14 (GMT-05:00) To: "User questions and discussions about OTRS." <otrs(a)otrs.org> Cc: otrs-bounces(a)otrs.org Subject: Re: [otrs] Help fresh installation of OTRS 5 Dear Marshall, Thanks for the reponse sorry but i am very new to Linux and otrs, kindly advise if i can share any file which would be helpful for investigation. Opensuse 13.2 Best Regards Milind Tailor Information Technology MOL-IPS India, Mumbai Centre Work : + 91 22 42478445 Website : http://www.molpower.com From: "LQ Marshall" <qmarshall(a)inetspace.net> To: "'User questions and discussions about OTRS.'" <otrs(a)otrs.org>, Date: 05-01-2016 03:39 Subject: Re: [otrs] Help fresh installation of OTRS 5 Sent by: otrs-bounces(a)otrs.org From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Sent: Monday, January 4, 2016 4:44 AM Subject: [otrs] Help fresh installation of OTRS 5 I am trying to install otrs 5 on opensuse, i have configured it. but when i try to browse localhost/otrs/installer.pl I get forbidden message you dont have access to localhost/otrs/installer.pl on this server Hum… Shot in the dark -- Folder/File permissions … SELinux configuration? More details would be useful.--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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"Ungültige dynamische Felder" - invalid dynamic fields
by Ralf Hildebrandt 05 Jan '16

05 Jan '16

otrs/index.pl?Action=AdminServiceCenter emits the following: Dynamische Felder 46 Werte in Dynamischen Feldern 0 Gruppen 19 Ungültige dynamische Felder 36 Werte in ungültigen dynamischen Feldern 0 which I guess translates to: dynamic fields 46 values in dynamic fields 0 invalid dynamic fields 36 values in invalid dynamic fields 0 but what are "dynamic fields" and "invalid dynamic fields"? Should I worry? How can I find the invalid dynamic fields? -- Ralf Hildebrandt Charite Universitätsmedizin Berlin ralf.hildebrandt(a)charite.de Campus Benjamin Franklin http://www.charite.de Hindenburgdamm 30, 12203 Berlin Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155

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Auto reply
by John Koch 05 Jan '16

05 Jan '16

Hi, How can I avoid send auto reply (new ticket created) for specific domains? For example when someone sending us email from no-reply(a)domain.com we do not want to send the usual "new ticket confirmation" auto reply.

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Undo Required Lock
by Saunders, Eric 04 Jan '16

04 Jan '16

I would like to enable Required Lock on one of my Activity Dialogs. However, when I do opening the dialog locks the ticket and sets the Owner as expected, but if I click "Undo & close window" in the dialog window I get an Insufficient Rights error. The user has full rw access to the queue in which the ticket is located and the System Log generates no errors. CentOS 6.x OTRS 4.0.13 Appreciate any assistance. +Eric

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OTRS5 - Package Manager - Internal Server Error
by brant carrey 02 Jan '16

02 Jan '16

Hi, Team, Happy New Year! I just finished the latest OTRS5 free installation. Every time I clicked "Package Manager" under Admin / System Administration, got this error. Any idea about this? Thanks! ------------- Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator at webmaster@localhost to inform them of the time this error occurred, and the actions you performed just before this error. More information about this error may be available in the server error log. -------------

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AUTOREPLY otrs Digest, Vol 87, Issue 25
by baer＠opm-computer.de 31 Dec '15

31 Dec '15

Sehr geehrte Damen und Herren, in der Zeit vom 24.12.2015 bis einschließlich 03.01.2016 befinde ich mich nicht im Büro. Beachten Sie bitte, dass Ihre EMail nicht automatisch weitergeleitet wird. In dringenden Fällen wenden Sie sich bitte an unsere Hotline, 0203-378530, oder an Herrn Hesselmann (hesselmann(a)opm-computer.de) Wir wünschen Ihnen ein frohes Fest und einen guten Rutsch in das neue Jahr. Mit freundlichen Grüßen Ronny Bär OPM EDV Service GmbH Send otrs mailing list submissions to otrs(a)otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request(a)otrs.org You can reach the person managing the list at otrs-owner(a)otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: Widget filters after OTRS 5 upgrade (Kristofer Pettijohn) ---------------------------------------------------------------------- Message: 1 Date: Wed, 30 Dec 2015 14:57:03 -0600 From: Kristofer Pettijohn <kristofer(a)cybernetik.net> Subject: Re: [otrs] Widget filters after OTRS 5 upgrade To: Simone Girlanda <simone.girlanda(a)gmail.com>, OTRS <otrs_archive(a)googlegroups.com> Cc: otrs(a)otrs.org Message-ID: <5684451F.3060207(a)cybernetik.net> Content-Type: text/plain; charset=utf-8; format=flowed It seems three people have encountered this, including myself (I received a direct message from one). If people continue to experience it, we may want to open up a bug. On 12/30/2015 02:51 PM, Simone Girlanda wrote: > I got the same problem today after upgrade from 4 to 5, but unable to solve it. > > l giorno luned? 21 dicembre 2015 00:58:19 UTC+1, Kristofer Pettijohn ha scritto: >> I upgraded from OTRS 4.0.10 to 5.0.5, and the filters in the dashboard widgets is missing the option for "My Locked Tickets". It is also showing an empty value for "Tickets in My Services". If I click on the one for My Services, it duplicates it and then shows the value. >> >> >> My watched tickets (0) | Tickets in My Queues (5) | Tickets in My Services () | All tickets (65) >> >> >> >> The most important piece is that I need to get "My Locked Tickets" back. How can I get this option restored? What would cause it to be missing? >> >> >> Thanks, >> Kris ------------------------------ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs End of otrs Digest, Vol 87, Issue 25 ************************************

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Re: [otrs] Widget filters after OTRS 5 upgrade
by Kristofer Pettijohn 30 Dec '15

30 Dec '15

It seems three people have encountered this, including myself (I received a direct message from one). If people continue to experience it, we may want to open up a bug. On 12/30/2015 02:51 PM, Simone Girlanda wrote: > I got the same problem today after upgrade from 4 to 5, but unable to solve it. > > l giorno lunedì 21 dicembre 2015 00:58:19 UTC+1, Kristofer Pettijohn ha scritto: >> I upgraded from OTRS 4.0.10 to 5.0.5, and the filters in the dashboard widgets is missing the option for "My Locked Tickets". It is also showing an empty value for "Tickets in My Services". If I click on the one for My Services, it duplicates it and then shows the value. >> >> >> My watched tickets (0) | Tickets in My Queues (5) | Tickets in My Services () | All tickets (65) >> >> >> >> The most important piece is that I need to get "My Locked Tickets" back. How can I get this option restored? What would cause it to be missing? >> >> >> Thanks, >> Kris

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OTRS Scheduler Daemon Cron: OTRSBusinessAvailabilityCheck
by Yılmaz Bilgili 21 Dec '15

21 Dec '15

Hello All, I am getting below error message frequently. When I look at Daemon::SchedulerCronTaskManager::Task , I see the setting is read only or locked. Why I am getting this message or how can I disable this check? I am sure there is no problem with the Internet access of the server. Thanks in advance. Yilmaz -------- İletilmiş İleti -------- Konu: OTRS Scheduler Daemon Cron: OTRSBusinessAvailabilityCheck Tarih: Fri, 18 Dec 2015 08:20:35 +0200 Kimden: ..... Kurum: ..... Kime: ..... ERROR: OTRS-otrs.Console.pl-Maint::OTRSBusiness::AvailabilityCheck-27 Perl: 5.20.2 OS: linux Time: Fri Dec 18 08:20:35 2015 Message: Can't perform POST on https://cloud.otrs.com/otrs/public.pl: 500 read timeout Traceback (10629): Module: Kernel::System::WebUserAgent::Request Line: 209 Module: Kernel::System::CloudService::Backend::Run::Request Line: 331 Module: Kernel::System::OTRSBusiness::OTRSBusinessIsAvailable Line: 127 Module: Kernel::System::Console::Command::Maint::OTRSBusiness::AvailabilityCheck::Run Line: 39 Module: (eval) Line: 436 Module: Kernel::System::Console::BaseCommand::Execute Line: 430 Module: (eval) Line: 147 Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 131 Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 259 Module: (eval) Line: 316 Module: main::Start Line: 316 Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

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Widget filters after OTRS 5 upgrade
by Kristofer Pettijohn 20 Dec '15

20 Dec '15

I upgraded from OTRS 4.0.10 to 5.0.5, and the filters in the dashboard widgets is missing the option for "My Locked Tickets". It is also showing an empty value for "Tickets in My Services". If I click on the one for My Services, it duplicates it and then shows the value. My watched tickets (0) | Tickets in My Queues (5) | Tickets in My Services () | All tickets (65) The most important piece is that I need to get "My Locked Tickets" back. How can I get this option restored? What would cause it to be missing? Thanks, Kris

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OTRS 5 - Junk mails getting blocked automatically
by Edson Richter 18 Dec '15

18 Dec '15

I don't know why, but all e-mails I put in "Junk folder" and marked with state "Deleted" get "Blocked" in my name. How can I avoid this? Thanks, -- Atenciosamente, Edson Carlos Ericksson Richter

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