- otrs - OTRS mailing lists

Check disk usage - 100%
by Rodrigo Correa 02 Sep '09

02 Sep '09

Hi, I wonder how exactly the status of "Check disk usage". My OTRS stating that "Check disk usage" as a partition of my disk is 100% utilization. Checking the console of my server (OpenSuse 10.2 - VMWARE Virtual) I realized that I have free disk space. My disc has a capacity of 20GB and still have 1.01Gb free. Thanks, _________________________________________________________________ Você sabia que com o Hotmail você tem espaço ilimitado para guardar seus e-mails? Começe a usar já! http://www.microsoft.com/brasil/windows/windowslive/products/hotmail.aspx

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Layout.pm line 1638 error
by Travis Simmons 02 Sep '09

02 Sep '09

Running on Ubuntu 9.04 with Apache2 OTRS 2.4.3 from tar but the problem was also present on 2.3. When navigating OTRS (creating tickets, modifying tickets/config) eventually the browser wants to download index.pl with 0 bites. If I restart apache it seems to work or if I keep clicking the link a couple of times it will eventually go to the page. Inside the apache error log it displays the following: -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1638. Nothing is displayed in the messages or syslog as to an apache failure. Checked the apache config, checked out the DB for anything that would stick out and nothing really is screaming at me. Got any ideas of where I should look next? Thanks.

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2.4.2 to 2.4.4 Upgrade
by Timothy J. Deerinck 02 Sep '09

02 Sep '09

Hello everyone, The upgrade instructions for 2.4.4 do not address upgrading within a version number that I can see. I am using the source install method and have 2.4.2 installed. What is the procedure to upgrade to 2.4.4? Thanks very much! ~Tim

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Disable auto add http link in ticket body text
by Diego Mayol 02 Sep '09

02 Sep '09

Hi Everyone: Does anyone knows how to disable the auto add link feature in the ticket body text? When I send a ticket and contains e.g. www.mydomain.com , OTRS send it as http://www.mydomain.com and I would like to disable this feature. Thank you in advance. Regards, DM

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Bulk Customer Email
by Jason Leonard 02 Sep '09

02 Sep '09

Hi I was wondering if there is a way of sending a bulk email to specifically selected tickets? We are planning create a new queue that is a beta request for software. However there will be people we do not wish to participate so we will select them and send a bulk email telling them that the have been unsuccessful. The present bulk action option would be great as we could tick the ones we don't want and send a note....however there is no option to send externally.....is this the case or am I missing something? Most of these people will not be logged as customers in the database. Cheers Jason

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Backup/archivng/dump of OTRS data
by Lev Davidovich 02 Sep '09

02 Sep '09

We have a live version of OTRS 2.2.5 running on Apache. We want to be able to periodically (maybe once every 3 months) dump all the data to a local version (2.3.3) of OTRS running on Windows. 1) What is the procedure? 2) Does it import queue structure, states etc or do we need to replicate ths structure before importing? 3) How long does it take to do? 4) Does it replace exisiting data, or append with new data? 5) How does it append to existing, yet closed tickets? 6) Are there any issues regarding the fact that the live version is different, with a different platform, from the local version? Any kind help you could offer me would be gratefully appreciated. Lev

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Errors on upgrade from 2.2.6 to 2.4.3
by Sistemas 02 Sep '09

02 Sep '09

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Re: [otrs] Need User! messages
by Richard Stockton 02 Sep '09

02 Sep '09

My previous question: >> You have more error log entries: Need User!, Need User!, Need User!, >> Need User!, Need User!, Need User!, Need User!, Need User!, Need User!, >> Need User! Failed Alexander Halle was kind enough to try to help... > Hi Richard, > > I was able to reproduce this when I try to login to OTRS by only > providing a password but no user name : > > "error OTRS-CGI-32 Need User!" The error I get when I provide a password but not user name looks like this: [Mon Aug 31 17:54:38 2009][Error][Kernel::System::Auth::LDAP::Auth][124] Need User! Those are not the errors I am seeing. > Does this help you ? Sadly, no. The errors in the log look like this (there are always at least 2 and sometimes 3 lines at about the same time in the log): [Mon Aug 31 16:46:19 2009][Error][Kernel::System::CustomerUser::DB::CustomerUserDataGet][407] Need User! [Mon Aug 31 16:46:21 2009][Error][Kernel::System::CustomerUser::DB::CustomerUserDataGet][407] Need User! Since we don't have any Customer Users, only agents, this makes no sense to me. I don't seem to be able to find a way to reproduce the errors, but they keep happening, at the rate of 100-300 log lines per day. As usual, any insight into this issue will be much appreciated. - Richard

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Try: $OTRS_HOME/bin/SetPermissions.pl !!!
by Rodrigo Correa 02 Sep '09

02 Sep '09

Hi, I'm having the folowing error after upgrading my OTRS version 2.3.3 to 2.4.3. When I run the command <./bin/SetPermissions.pl /opt/otrs otrs wwwrun> and the following error occurs: linux-j9b5:/opt/otrs # ./bin/SetPermissions.pl /opt/otrs otrs wwwrun bin/SetPermissions.pl <1.8> - set OTRS file permissions Copyright (C) 2001-2009 OTRS AG, http://otrs.org/ Setting permissions on /opt/otrs Setting permissions on /opt/otrs/var Setting permissions on /opt/otrs/bin/* Setting permissions on /opt/otrs/scripts/*.pl Setting permissions on Kernel/Config.pm Setting owner rw and group ro permissions on /opt/otrs/ Setting owner rw and group ro permissions on /opt/otrs/.procmailrc Error in chown 0 0 /opt/otrs/.procmailrc: No such file or directory Software error: ERROR: Need write permission in OTRS home Try: $OTRS_HOME/bin/SetPermissions.pl !!! What am I doing wrong? Thanks, _________________________________________________________________ Você sabia que o Hotmail mudou? Clique e descubra as novidades. http://www.microsoft.com/brasil/windows/windowslive/products/hotmail.aspx

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(no subject)
by Rodrigo Correa 01 Sep '09

01 Sep '09

Hi, I'm having the folowing error after upgrading my OTRS version 2.3.3 to 2.4.3. When I run the command <./bin/SetPermissions.pl /opt/otrs otrs wwwrun> and the following error occurs: linux-j9b5:/opt/otrs # ./bin/SetPermissions.pl /opt/otrs otrs wwwrun bin/SetPermissions.pl <1.8> - set OTRS file permissions Copyright (C) 2001-2009 OTRS AG, http://otrs.org/ Setting permissions on /opt/otrs Setting permissions on /opt/otrs/var Setting permissions on /opt/otrs/bin/* Setting permissions on /opt/otrs/scripts/*.pl Setting permissions on Kernel/Config.pm Setting owner rw and group ro permissions on /opt/otrs/ Setting owner rw and group ro permissions on /opt/otrs/.procmailrc Error in chown 0 0 /opt/otrs/.procmailrc: No such file or directory Software error: ERROR: Need write permission in OTRS home Try: $OTRS_HOME/bin/SetPermissions.pl !!! What am I doing wrong? Thanks, _________________________________________________________________ Você sabia que com o Hotmail você tem espaço ilimitado para guardar seus e-mails? Começe a usar já! http://www.microsoft.com/brasil/windows/windowslive/products/hotmail.aspx

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