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Re: [otrs] DashBoard: "Can't connect to http://otrs.org/rss/ "
by Lucarelli Roberto 25 Aug '09

25 Aug '09

Yes, I can get to the Package Manager repository list. I have two system: a) development system with otrs 2.4.2 and the Dashboard News works fine p) production system with otrs 2.4.3 and the Dashboard News doesn't work On both I have configured Core::WebUserAgent with my http proxy. Thanks ahead of time! Roberto Lucarelli

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DashBoard: "Can't connect to http://otrs.org/rss/ "
by Lucarelli Roberto 25 Aug '09

25 Aug '09

In my dashboard I get the following error: Can't connect to http://otrs.org/rss/ Any suggestions? Thanks ahead of time! Roberto Lucarelli

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Dashboard not displaying tickets
by Christoph Ohliger 25 Aug '09

25 Aug '09

Hi, I am wondering that tickets are not shown in the Dashboard when the user has restricted rights to the corresponding queue. Within AgentTicketStatusView all tickets are shown, but not in the Dashboard. With rw rights on the queue the tickets are also shown in the Dashboard, anything I am missing ? regards Christoph Ohliger

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Waiting status reporting
by Rabindra Pandey 25 Aug '09

25 Aug '09

Hi, I was wondering if some one has done this- I want to prepare a report which lists number of tickets in Waiting Status for more than 5 days, 10 days and 30 days. Thanks. Rabi

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Dashboard priority color change / OTRS 2.4.3
by MMoj＠timocom.com 25 Aug '09

25 Aug '09

Hi, I´m configuring my OTRS and I´m looking for a possibility to show the "priority" color of echt ticket in the Dashboard. Example: A customer creates a ticket with Prio 3 then the ticket color in the dashboard should be '#ffcccc'. The second thing I want to get to work is, that if the ticket is comming near the "dead time" of an SLA / Service that the Prio and Color should be changed. Lets say the SLA is configured that the solution time is 8 hours. So the color of the ticket should change when the solution time is down to 4 hours and then when the time is down to 2 hours. Has someone a Script or a hint for me how to make these changes happen? Mit freundlichen Grüßen / Kind regards Markus Moj Technik TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj(a)TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489

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How to remove data about 7 Day Stats
by Lucarelli Roberto 25 Aug '09

25 Aug '09

I have migrated data from development's DB to production's DB and I have deleted all tickets via a custom GenericAgent job but data about 7 Day stats were not deleted. What should I do to delete 7 Day Stats? Roberto Lucarelli

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Re: [otrs] Automatic login to OTRS
by Sagy Volkov 25 Aug '09

25 Aug '09

You are telling that there is not even a way (at the simplest and most unsecured way) to do with OTRS something like: otrs.mydomain.com/login.pl?username=sagy&password=123 ? Best Regards, Sagy Volkov Hi, I think the best would be to use a SSO method like Kerberos, Cosign, CAS, Shibboleth .... My plan is to investigate in the Kerberos way, but there isn?t anything done for OTRS right now. regards Christoph Ohliger Sagy Volkov schrieb: > > Hi, > > > > We've just installed OTRS (2.4.3) on a dedicated server of ours. > > We still have our web site located on a different host (cmsmadesimple). > > I was wondering, how can I implement auto-login from one server (our > > cms) to the new OTRS site. > > If someone had similar need in the past and can provide code it will > > be great, else pointing to the right methods/file will be helpful as > > well, we have enough PHP (cms) and Perl knowledge in the company to > > write code. > > > > Thanks, > > > > Sagy Volkov

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postmaster filter execution order
by IT easyap 24 Aug '09

24 Aug '09

Hi all, there is an established order to execute rules in the postmaster filter ? its important to control the new function in 2.4.3 "stop after match" Thanks in adavance

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Bug: Html Link / disable html
by Jens Müller 24 Aug '09

24 Aug '09

Hello, sometimes when I paste links ito OTRS they then become --- Thee software can be downloaded here:<br /> <a href="mhtml:{523F5CA8-67D7-4D88-AF17-C56C49A9B93F}mid://00000060/!x-usc:http://ww…">http://www.real-link-to-file.com/file.exe</a><br /> --- So that if the user clicks on it, the browser opens with an invalid address. What's happning here? In fact I would prefer to handle the tickets without html, at least if the original message was plain text only. Can this be done? Thanks, Jens

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OTRS notification sending problem
by Brian Lang 24 Aug '09

24 Aug '09

I have a problem with OTRS Notifications in a 2.4.2 installation (on a JumpBox server). This was upgraded from 2.3.1 this week. When OTRS sends out responses to tickets, it works fine. When OTRS sends out a notification (ie. Ticket Moved or New Ticket) I observe the log (below) in the /var/log/mail.log file on the OTRS server. Note this text: from=<>. This is the problem - there is no FROM address, so the message is denied by my mail server's Backscatter Protection. How can I fix this? (note: ip addresses, server names and email addresses in log changed to protect the innocent) Aug 20 13:19:24 otrs postfix/pickup[25189]: 21602CC72: uid=33 from=<> Aug 20 13:19:24 otrs postfix/cleanup[25252]: 21602CC72: message-id=<1250799564.303021.450042732(a)myotrs.example.com > Aug 20 13:19:24 otrs postfix/qmgr[4322]: 21602CC72: from=<>, size=3118, nrcpt=1 (queue active) Aug 20 13:19:24 otrs postfix/smtp[25254]: 21602CC72: to=<auser(a)example.com >, relay=mail.example.com[209.209.209.209]:25, delay=0.14, delays=0.06/0/0.07/0.01 , dsn=5.0.0, status=bounced (host mail.example.com[209.209.209.209] said: 550 Backscatter Protection detected an invalid or expired email address (in reply to RCPT TO command)) Aug 20 13:19:24 otrs postfix/qmgr[4322]: 21602CC72: removed ====================================================== Brian Lang - IT Department Sovereign Management Group Inc. proudly serving Pacific Group of Companies / Pacific Customs Brokers / Pacific Overseas Forwarding / The Derby Bar and Grill blang(a)smgi.ca | Office: 604.538.1566 x2905 ====================================================== Please consider the environment before printing this e-mail

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