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broken image in otrs.org
by Marco Vannini 21 Aug '09

21 Aug '09

Is it a my problem or all the images in otrs.org are broken ? I was trying to find the figure of ITIL workflow that I believe to have see there. Ciao, MV

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R: Re: broken image in otrs.org
by Marco Vannini 21 Aug '09

21 Aug '09

So tx again and sorry for the wasted time . I ll check it w/ my proxy mgr ----- Messaggio originale ----- Da: David Holder <david.holder(a)gmail.com> Inviato: venerdì 21 agosto 2009 12:58 A: User questions and discussions about OTRS. <otrs(a)otrs.org> Oggetto: Re: [otrs] broken image in otrs.org Hi Marco, That page is displaying correctly for me, including the image. Regards, David On Fri, Aug 21, 2009 at 11:50 AM, Marco Vannini <marco.vannini(a)gmail.com> wrote: Thank you and sorry... http://doc.otrs.org/2.4/en/html/x421.html for example and its image http://doc.otrs.org/2.4/en/html/screenshots/homepage-otrs.png ? On Fri, Aug 21, 2009 at 12:42 PM, David Holder <david.holder(a)gmail.com> wrote: Seems all OK for me.. On Fri, Aug 21, 2009 at 11:39 AM, Marco Vannini <marco.vannini(a)gmail.com> wrote: Ok, found it in otrs_itsm_book.pdf. BTW all images on site are really broke ? On Fri, Aug 21, 2009 at 12:36 PM, Marco Vannini [Messaggio originale troncato]

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Ticket Service pre-set in template
by Gator SLP 21 Aug '09

21 Aug '09

Hello, Im trying to set a service for a template on an email ticket. The problem is that the service drop down menu is not populated until you have chose a customer. We dont have specific services per customer so i'd like to find a way for service drop down to be populated constantly, prior to needing to select customer. Hope that made sense. Looking forward to your responses. Neil

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Signature of my tickets
by Rodrigo Correa 21 Aug '09

21 Aug '09

Hi, I have a problem with the signature of my tickets. The signing is being presented to the end of the ticket, not the beginning when I reply to the email. How can I do to configure OTRS so that I have the signature at the beginning of the ticket. Thank _________________________________________________________________ Novo Internet Explorer 8. Baixe agora, é grátis! http://brasil.microsoft.com.br/IE8/mergulhe/?utm_source=MSN%3BHotmail&utm_m…

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Update OTRS 2.3.4 -> 2.4.3 - DB convert latin1 -> utf8
by MMoj＠timocom.com 21 Aug '09

21 Aug '09

Hi there, I have a little problem. I´m running OTRS 2.3.4 without ITSM and want to upgrade it to the new 2.4.3 with ITSM. Just in case that there are some problems, I´ve set up a test enviroment. The Upgrade worked fine for me, following the instruktion in the Upgrade file. But the tickets are not shown Properly in the ticket system. I just get to see the ticket number but the content is gone. When I look in the Admin Support Assessment I get the error message that the charset is latin1 instead of utf8. Now I would like to know if there is a possibility to convert the DB to utf8 without loosing all the tickets in the system. Mit freundlichen Grüßen / Kind regards Markus Moj Technik TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj(a)TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489

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Re: [otrs] Plain text in Zoom View?
by Richard Stockton 20 Aug '09

20 Aug '09

In response to my question Michiel Beijen was kind enough to reply: >> My agents would prefer a plain text display in the Agent Zoom View >> of a ticket. I have searched Defaults.pm, the documentation, and >> SysConfig in the admin section and cannot find out how to set this. > try Admin > SysConfig > Framework > Core::Web > Frontend::RichText > if you set this to No, the rich text editor will be disabled. Yes, that was already done. My request has to do with the viewing of the email when you select Zoom for a specific ticket. It displays that ticket in HTML format instead of plain text. We would prefer this display be in plain text (like the Overview). Is there a way to do that? Thanks. - Richard

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Plain text in Zoom View?
by Richard Stockton 20 Aug '09

20 Aug '09

My agents would prefer a plain text display in the Agent Zoom View of a ticket. I have searched Defaults.pm, the documentation, and SysConfig in the admin section and cannot find out how to set this. I would appreciate any help. Thanks. - Richard

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Config Item
by Guillermo Vargas-DellaCasa 20 Aug '09

20 Aug '09

Hi, On config item, you can create computers, and locations and the linked. So far so good. What I couldn't find how to do is to get a list of computer with certain characteristics on a particular locations. For example, under computers you can specific wheter it is a laptop or a desktop. How can I list all Laptops on Location 1? Or all desktops or Location 2? Thanks! Guillermo.

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OTRS Agent Notification Problem
by Brian Lang 20 Aug '09

20 Aug '09

I have a problem with OTRS Notifications in a 2.4.2 installation (on a JumpBox server). This was upgraded from 2.3.1 this week. When OTRS sends out responses to tickets, it works fine. When OTRS sends out a notification (ie. Ticket Moved or New Ticket) I observe the log (below) in the /var/log/mail.log file on the OTRS server. Note this text: from=<>. This is the problem - there is no FROM address, so the message is denied by my mail server's Backscatter Protection. How can I fix this? (note: ip addresses, server names and email addresses in log changed to protect the innocent) Aug 20 13:19:24 otrs postfix/pickup[25189]: 21602CC72: uid=33 from=<> Aug 20 13:19:24 otrs postfix/cleanup[25252]: 21602CC72: message-id=<1250799564.303021.450042732(a)myotrs.example.com > Aug 20 13:19:24 otrs postfix/qmgr[4322]: 21602CC72: from=<>, size=3118, nrcpt=1 (queue active) Aug 20 13:19:24 otrs postfix/smtp[25254]: 21602CC72: to=<auser(a)example.com >, relay=mail.example.com[209.209.209.209]:25, delay=0.14, delays=0.06/0/0.07/0.01, dsn=5.0.0, status=bounced (host mail.example.com[209.209.209.209] said: 550 Backscatter Protection detected an invalid or expired email address (in reply to RCPT TO command)) Aug 20 13:19:24 otrs postfix/qmgr[4322]: 21602CC72: removed ====================================================== Brian Lang - IT Department Sovereign Management Group Inc. proudly serving Pacific Group of Companies / Pacific Customs Brokers / Pacific Overseas Forwarding / The Derby Bar and Grill blang(a)smgi.ca | Office: 604.538.1566 x2905 ====================================================== Please consider the environment before printing this e-mail

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Installation support
by Codatel Lists 20 Aug '09

20 Aug '09

is there anyone who is interested in assisting with installation and configuration of an otrs system. or is there anyone who can point me to an appropriate person or company who can assist with this?

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