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Email notification to system email address
by Matthew Fincham 20 Aug '09

20 Aug '09

Hi I am in the process of configuring an OTRS system. When a user responds to a customer with an email, two emails are sent - one to the customer and another to one of the system email addresses. I would like to disable the email to the system email address. Using values to explain: Email addresses: - address1 - address2 - address3 Queues: - queue1 - queue2 - queue3 Ticket: - from customer@address - resides in queue 2 User responds to ticket. Two emails are sent: one to customer@address and another to address1. So the question is how to disable the email to the system email address when a response is sent to a customer. Thank you for any advice. Matthew Fincham

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Correct recording of CaracterSet.
by Rodrigo Correa 20 Aug '09

20 Aug '09

Hello, I wonder how I certify that an email that was sent using CaracterSet ISO 8859-1 was recorded in my database (standard UTF8) correctly? I'm having problem with special characters when they are being recorded in my database. He is not being recorded properly! Thank´s _________________________________________________________________ Deixe suas conversas mais divertidas. Baixe agora mesmo novos emoticons. É grátis! http://specials.br.msn.com/ilovemessenger/pacotes.aspx

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Re: [otrs] Spell Checker is checking HTML source code
by Michiel Beijen 20 Aug '09

20 Aug '09

Hi Felix, You might want to check out bug#4122 in the Bugzilla. http://bugs.otrs.org/show_bug.cgi?id=4122 It is a known issue, but there is a dirty workaround available. -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Thu, Aug 20, 2009 at 08:52, Felix Kratzer <felix.kratzer(a)brandmaker.com>wrote: > When I run the spellchecker it checks the HTML source code of the mail > instead of the text only. > > I am running a new and clean installation of ITSM 1.3.1 but I guess that > there is a general solution for this. > > Unfortunately I did not find anything on faq, doc or google. > > > > Also the spell-checking window looks strange regarding line numbers, but I > guess this is because of the error described above. > > > > Any ideas, hints? > > > > Regards, > > Felix Kratzer > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >

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Running Scheduled Reports in OTRS
by Erik Sejr 20 Aug '09

20 Aug '09

Is it possible to have OTRS generate a pre-defined report daily? The existing report creates a CSV file, it would be ideal if I could get this report to run daily, and drop the file somewhere on the server. Thanks, Erik

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Customer Ticket ViewZoom
by Katta, Lokesh Katta Subramanyam 20 Aug '09

20 Aug '09

Hi List, In agent TicketViewZoom, the latest article is displayed and the agent has the option to see each article or he can also expand all the articles. Where as in the Customer's TicketViewZoom, always the initial article(ticket details inputted by the customer) are displayed and there are no options to see all the articles in a single view. Is it possible to Configure this view? Thanks in Advance, Lokesh

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Spell Checker is checking HTML source code
by Felix Kratzer 20 Aug '09

20 Aug '09

When I run the spellchecker it checks the HTML source code of the mail instead of the text only. I am running a new and clean installation of ITSM 1.3.1 but I guess that there is a general solution for this. Unfortunately I did not find anything on faq, doc or google. Also the spell-checking window looks strange regarding line numbers, but I guess this is because of the error described above. Any ideas, hints? Regards, Felix Kratzer

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Zoom Scroll Bar
by Steve Shippa 20 Aug '09

20 Aug '09

Does anyone know what setting needs to be changed so the default behavior when you zoom a ticket there is no scroll bar (or at least make it so more than 8 or so lines are shown) and you can just see the entire ticket thread?

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Dashboard not working
by Steve Shippa 20 Aug '09

20 Aug '09

I upgraded to OTRS 2.4.3 from 2.3.4 last night and can not get the dashboard to work. This is running on FreeBSD using Apache2 and postgresql. While the various panels were originally displayed, they are no longer showing up and the only thing that appears is "Settings" - when I click on it (to expand) nothing happens, no options, nothing. I have tried with IE & Firefox on Windows and Safari & Firefox on Mac OS. I'm assuming I am missing a perl module or something with apache is wrong, but I have no idea where to look. Any advice?

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StorageModule problem
by hpsbigcat 20 Aug '09

20 Aug '09

Dear All, My OTRS is 2.4.3 on CentOS 5.2, the Ticket::StorageModule setting: ArticleStorageFS. My problem is ： when agent want to forward a ticket with attachment, but the mail didn't show that attchment. I'v checked var/article and found the attachment had been saved in related folder. At the same time, no related record in database table "article_attachment". Any one can help to fix it? Thx a lot！ -- Hpsbigcat

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How do I convert all my columns using <content_type> to UTF8?
by Rodrigo Correa 19 Aug '09

19 Aug '09

Hello, I have a doubt how the content_type in the database of OTRS. Performing a query on my database spotted three types of records in column <content_type> ARTICLE: UTF8 / ISO8859-1 / ISO8859-15. When I make the change from one type to another, no change in the characters 'special' already written. I have the need to use special characters, but the records in UTF8 characters are written "wrong." How do I convert all my columns using <content_type> to UTF8? _________________________________________________________________ Emoticons e Winks super diferentes para o Messenger. Baixe agora, é grátis! http://specials.br.msn.com/ilovemessenger/pacotes.aspx

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