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Re: [otrs] marking tickets for bulk action
by Michiel Beijen 25 May '09

25 May '09

Marius, It really is a beta. There are still quite a few bugs open in bugzilla against 2.4. Also, the ITSM package you are now using is designeds for the 2.3.x framework and does not run on 2.4. So i'd recommend you just start using 2.3.4 and then upgrade to 2.4 when the stable version is released. If you have time and resources available to set up a testing environment for 2.4beta and would file bug reports, that would be great! Michiel Beijen Software Consultant +31 6 457 42 418 Bee Free IT + http://beefreeit.nl On May 22, 2009 2:47 PM, "Marius Schrecker" <marius(a)kadme.com> wrote: Thanks Michiel, Then I look forward to 2.4 :-) OTRS seems very exciting, and there's lots to learn before we start to use it in production, hopefully in a few days. How "Beta" is 2.4 Beta. Do you consider it stable enough to be used in a small production system, or would you definitely recommend that we stick to 2.3.4 for the moment? I have enabled most of the ITSM modules, although we will begin by only using the ITSMIncidentProblemManagement package. Cheers! Marius Michiel Beijen wrote: > > > Hi Marius, > > This is actually a feature that is implemented in 2.4 > (which is still in beta): >... > http://dl.getdropbox.com/u/222532/otrs_2_4_beta2_search_bulk_select.png > > > > Also please look at the checkbox next to the "Bulk Action"button. You > can use this to select al... > > > On Fri, May 22, 2009 at 11:59, Marius Schrecker <marius(a)kadme.com<mailto: > marius(a)kadme.com>> wrote... > ------------------------------------------------------------------------ > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs... > --------------------------------------------------------------------- OTRS mailing list: otrs - We...

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help needed
by fahad noor 23 May '09

23 May '09

Hi all, I am newbie to otrs. I setup few new emails and was trying to figure out how it works in win32 platform. I have setup ticket notification system. But when I check email, there is no notification. I don't know what is going on. I have setup SMTP(sysconfig-->code::sendmail). I have put all things like host, login and password. I don't what is the fault. Can anyone help me out. Thanx Fahad

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Does SysConfig use config.pm for saving data?
by Afshar Mohebbi 23 May '09

23 May '09

Hi all, Does SysConfig use config.pm for saving data or use database? Afshar Mohebbi

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marking tickets for bulk action
by Marius Schrecker 22 May '09

22 May '09

Hello again, When I list tickets from the search function, I would like to be able to perform bulk actions on some of them (for example move to a particular queue), but I can't see anywhere where I can select them, which bulk action requires. Is this something that needs to be turned on in SysConfig? Cheers! Marius

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Public FAQs in the customer interface but not the public interface
by Rodney McDuff 22 May '09

22 May '09

I have a whole bunch of hierachical FAQs that are visible in the customer interface; all of which are set to state public. In the public interface I see nought but a ">> FAQ" link on the left hand side and links to various articles in the right hand side. What am I doing wrong. OTRS 2.3.4, OTRS::ITSM 1.2.3, FAQ 1.5.4. * * -- Dr. Rodney G. McDuff |Ex ignorantia ad sapientiam Manager, Strategic Technologies Group| Ex luce ad tenebras Information Technology Services | The University of Queensland | EMAIL: mcduff(a)its.uq.edu.au | TELEPHONE: +61 7 3365 8220 |

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Is it possible to make reports automaticaly?
by Nikolay Yatsyshyn 22 May '09

22 May '09

Hi all! I use OTRS for a half year. This is nice system, but I need one feature and can't find it. I need to make daily/weekly/monthly reports and send it by e-mail. I create my own script which maked querries to mysql and generate reports directly from database, but can I get this function via OTRS(something like GenericAgent functions for tickets)?

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changing ScriptAlias does not reflect URL
by vaishali dolas 22 May '09

22 May '09

i had made change to /etc/httpd/conf.d/otrs.conf to redirect it to other name instead of otrs. Also i tried to change it from Framework::Core::ScriptAlias But changing this name also not usefull. Please any kind of help is appreciated... Thanks, Vaishali.

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Troubleshooting Postmaster Filters
by tawanda＠broad-sat.com 22 May '09

22 May '09

Hi, I have setup mail filters in OTRS to automatically place certain emails in appropriate queues using the X-OTRS-Queue header. This was working fine, but has all of sudden stopped working. Is there a way I can troubleshoot the filtering process to determine why OTRS is not putting mails in the queues I have configured. All I have is output from syslog showing which queue was allocated but I cant determine why. Regards, Tawanda

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why ticket's body or note is mandatory?
by Afshar Mohebbi 22 May '09

22 May '09

Hi all, Why I can not leave ticket notes empty? Can I switch off this option? This is also applicable on ticket's body. Regards, Afshar Mohebbi

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TTT-001
by aman 22 May '09

22 May '09

hi, gfy adv dfhuvadnfvd vdifuvhefd -- regards: Amanpreet Singh

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