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Installation Error in Ubuntu 9.04
by raviproff＠gmail.com 07 May '09

07 May '09

Hi I tried to install otrs2 in ubuntu I got below error msg, Please help me root@ServerOSS:/home/ravi# apt-get install otrs2 Reading package lists... Done Building dependency tree Reading state information... Done otrs2 is already the newest version. The following packages were automatically installed and are no longer required: pwgen mythtv-common mobile-broadband-provider-info gnome-themes-selected tango-icon-theme python-pkg-resources odt2txt python-rdflib Use 'apt-get autoremove' to remove them. 0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded. 1 not fully installed or removed. After this operation, 0B of additional disk space will be used. Setting up otrs2 (2.3.2-2) ... dbconfig-common: writing config to /etc/dbconfig-common/otrs2.conf *** WARNING: ucf was run from a maintainer script that uses debconf, but the script did not pass --debconf-ok to ucf. The maintainer script should be fixed to not stop debconf before calling ucf, and pass it this parameter. For now, ucf will revert to using old-style, non-debconf prompting. Ugh! Please inform the package maintainer about this problem. Replacing config file /etc/otrs/database.pm with new version granting access to database otrs2 for otrs@localhost: already exists. creating database otrs2: success. verifying database otrs2 exists: success. populating database via sql... done. dbconfig-common: flushing administrative password Module perl already enabled ERROR: Module rewrite not properly enabled: /etc/apache2/mods-enabled/rewrite.load is a real file, not touching it dpkg: error processing otrs2 (--configure): subprocess post-installation script returned error exit status 1 Errors were encountered while processing: otrs2 E: Sub-process /usr/bin/dpkg returned an error code (1) root@ServerOSS:/home/ravi# Thanks, Ravi

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Regarding My SQL connection with OTRS
by vishal sanghi 07 May '09

07 May '09

Hi I have installed OTRS on the SUSE Linux. When I am accessing the index.pl or customer.pl it is showing me following error: "Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (111)" I have checked MySQL service is running. I have also tried to reconfigure the database through the installer.pl but getting the same error. Please help me!!!!!! Thanks in advance Vishal Sanghi From Chandigarh to Chennai - find friends all over India. Go to http://in.promos.yahoo.com/groups/citygroups/

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Error: No Subaction!!
by Stephen Carins 07 May '09

07 May '09

The New Users were getting a theme applied changing personal preferences -> theme back to standard fixed the isses. 2.2 and 2.3 are _not_ compatible

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Is SMTPS working on 2.4.0 beta 1 ???
by Santiago Gonzalez Rodriguez - OverTech Argentina 06 May '09

06 May '09

Hi, all. This is my first message to the list. I'm testing OTRS 2.4.0 beta 1 because the release history tells that it supports secure SMTP for outgoing mails, an excellent feature missing in previous versions. I want to know if this feature is working correctly because I cannot make OTRS sends an email using GMail SMTP (smtp.gmail.com) at port 587 as it works for me using Thunderbird as mail client. Every time I tried to send an email I get the error: Message: Can't connect to smtp.gmail.com: ! Traceback (4695): Module: Kernel::System::Email::SMTPS::Send (v1.1) Line: 92 Module: Kernel::System::Email::Send (v1.61) Line: 677 Module: Kernel::System::Ticket::Article::ArticleSend (v1.215) Line: 2018 Module: Kernel::Modules::AgentTicketCompose::Run (v1.66) Line: 418 Module: Kernel::System::Web::InterfaceAgent::Run (v1.42) Line: 826 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48 I'm not an expert with Perl but is not a difficult language to understand so I read the file SMTPS.pm and I found that at line 92 the system tries to establish the connection with the secure SMTP server and there is when it fails. For testing purpose, I tried to replace all the information from Gmail server with my ISP's SMTP server which works at port 25 and it's an standard SMTP. I left the option SMTPS although my ISP's server is not secure hoping getting an error of authentication, but that didn't happen. With this test the error I described was the same, except for the SMTP server address. I've got all needed Perl modules installed in my openSUSE 11.1, because OTRS can successfully retrieve emails from Gmail POP3S to create tickets. Any ideas? Thanks very much in advance to anyone that can give me a hint. Regards from Argentina. Santiago

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Newbie : OTRS on CentOS authenticating on Win2K3 LDAP
by Jan Vorster 06 May '09

06 May '09

Hi all, I've just setup OTRS on my CentOS 5 box and I want it to authenticate the users against an active directory running on Windows 2003 Server. I've read somewhere that you need to load Windows Services for Linux in order to have additional UNIX options on an Active Directory user. I did not read anyhting about this in the OTRS manual... so I was wondering if this is a necessary step. Needless to say that my attempts to log on to the AD from the OTRS web interface are failing. PS : A second question also... does the CentOS box need to be "on" the domain? Is this even possible? Thanks Jan

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Customer Company DB and Customer User DB ?
by Patrik Forsberg 06 May '09

06 May '09

Hi, Can you have one database with Customer Company and Customer ID and one with Customer Users ? Preferable where Customer Users gets built automagically from incoming/outgoing tickets to/from the customer ? --- Patrik Forsberg

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Two customers of a company can see each other tickets.
by Amanpreet Singh 06 May '09

06 May '09

hi, i am new to otrs, using otrs 2.2 on debian system, what i want is, two customer of a company ABC can see each other tickets by clicking [image: CompanyTickets] CompanyTickets<http://localhost/otrs/customer.pl?Action=CustomerTicketOverView&Type=Compan…> (in customer.pl). how to set ?? please help. -- regards: Aman

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auto response password test-02
by Amanpreet Singh 06 May '09

06 May '09

jvfmghmghm -- regards: Amanpreet Singh

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(no subject)
by Ashwin Patil 06 May '09

06 May '09

Regards Ashwin Patil ----------------------------------------------- Robosoft Technologies - Come home to Technology Disclaimer: This email may contain confidential material. If you were not an intended recipient, please notify the sender and delete all copies. Emails to and from our network may be logged and monitored. This email and its attachments are scanned for virus by our scanners and are believed to be safe. However, no warranty is given that this email is free of malicious content or virus.

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passing the wrong password in auto response
by Amanpreet Singh 06 May '09

06 May '09

hi, i am using otrs 2.2 on debian system, i have set the parameter Login: <OTRS_CUSTOMER_DATA_UserLogin> Password: <OTRS_CUSTOMER_DATA_UserPassword> in the auto response, it is passing the UserLogin right, but not UserPassword. means passing the wrong password as, Password: goKW7Vf/VqbmM (as the right password is go123456) i think it is in encoding form or a garbage value. plz help thanks. --:Aman

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