- otrs - OTRS mailing lists

FW: [otrs-de] Verschiedensprachige Customer
by Frans Stekelenburg 06 May '09

06 May '09

Hello, It would be a very nice feature to be able to configure the preference of sending the (auto)reply, notification, including signatures and salutations, to a customer, based on their preferred language. Maybe already an existing feature request? Now I think the only alternative is using different queues (and e-mail addresses). (next thing is of course a mail filter script doing language detection on incoming mail of unknown customers ;-)) gr, Frans -----Original Message----- From: Frans Stekelenburg Sent: woensdag 6 mei 2009 12:02 To: otrs-de(a)otrs.org Subject: RE: [otrs-de] Verschiedensprachige Customer Hallo, Ich bin auch sehr interessiert in Alternativen, aber ich glaube das das jetzt nur möglich ist mit eine Queue per Sprache (deutsche Kunden, englischer Kunden etc., sogar mit eigene Mail Adresse). Es soll doch ein OTRS Feature sein, zu schicken abhängig die Kunde Sprache eingestellt. gr, Frans > -----Original Message----- > From: otrs-de-bounces(a)otrs.org [mailto:otrs-de-bounces@otrs.org] On > Behalf Of Ettinger, Peter > Sent: woensdag 6 mei 2009 08:17 > To: otrs-de(a)otrs.org > Subject: [otrs-de] Verschiedensprachige Customer > > Hallo Liste, > > habe bisher zu meiner Anfrage noch keine Antwort. > Mglw. wird das beim zweiten Anlauf besser ;-) > > Grüße > > <<<< > Hai Liste, > > ein Teil der Kunden, die uns Support Mails schicken, sitzen im Ausland. > Gibt es eine Möglichkeit die Standard Antworten wie z.B. die > Benachrichtigung bei Anlage eines neue Tickets, immer in der zum > Customer konfigurierten Sprache zu senden? > > Friedliche Grüße > Peter > > --------------------------------------------------------------------- > OTRS mailing list: otrs-de - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs-de > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de > > NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! > http://www.otrs.com/de/support/enterprise-subscription/

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Auto response with Customer Username & Password
by Amanpreet Singh 06 May '09

06 May '09

hi to all, i am new to Otrs , using Otrs 2.2 on a Debian system, my auto response to customer working fine, but i want to send him the Username & Password along with URL(customer.pl) so that customer can check the status of ticket. how should i pass these fields to customer in auto response. Plz help. thanks -- regards: Amanpreet Singh

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test
by Ashwin Patil 06 May '09

06 May '09

test Regards Ashwin Patil ----------------------------------------------- Robosoft Technologies - Come home to Technology Disclaimer: This email may contain confidential material. If you were not an intended recipient, please notify the sender and delete all copies. Emails to and from our network may be logged and monitored. This email and its attachments are scanned for virus by our scanners and are believed to be safe. However, no warranty is given that this email is free of malicious content or virus.

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Backup/Restore
by Maurice James 05 May '09

05 May '09

Isnt the backup/restore script supposed to back the entire OTRS installation up? I recently had a server crash and had to rebuild my OTRS installation from scratch. When I restored the the OTRS installation using the resotre.pl script, the only tables that got restored was the article tables. All of the other data is gone i.e users, queues etc. Did I do something wrong or is backup.pl not meant to perform a complete OTRS system backup? Any help is appreciated

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Re: [otrs] Change queue without being owner
by Javier Barroso 05 May '09

05 May '09

Response to [1] (I can't reply from gmail :( now ) Ticket::Frontend::MoveSetState: did the trick [1] http://lists.otrs.org/pipermail/otrs/2009-January/025447.html

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post install error : no webpage can be seen
by kris duff 05 May '09

05 May '09

Hello, I'm trying OTRS 2.3.4 a centos 5.2 installation with apache ( 2.2.11 ) and perl 5.8.8 ( x86_64 ). Often, in the apache error_log, I'm getting the following error message. [Mon May 4 10:20:13 2009] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/System/Web/InterfaceAgent.pm line 309. After I can see this message, I have to restart apache. I don't understand the problem. I don't know what I can do... Thank you for your help Kris __________________________________________________________________ Be smarter than spam. See how smart SpamGuard is at giving junk email the boot with the All-new Yahoo! Mail. Click on Options in Mail and switch to New Mail today or register for free at http://mail.yahoo.ca

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me.com
by Arthur Stephens 04 May '09

04 May '09

I am unable to send/reply to anyone using me.com services I edited the config file /opt/otrs/Kernel/Config/Defautls.pm that contains # CheckEmailInvalidAddress # (regexp of invalid email addresses) $Self->{CheckEmailInvalidAddress} = '@(aa|aaa|aaaa|aaaaa|abc|any|anywhere|anonymous|bar|demo|example|foo|hello|hallo|nospam|nowhere|null|some|somewhere|test|teste.|there|user|xx|xxx|xxxx)\.(..|...)$'; I removed 'me' from the above string. Restarted Apache but it still wiil not let me reply to anyone at me.com How do I get otrs to reload the new configuration -- Arthur Stephens Senior Sales Technician Ptera Wireless Internet Service PO Box 135 Liberty Lake, WA 99019 509-927-7837 For technical support visit http://www.ptera.net/support ----------------------------------------------------------------------------- "This message may contain confidential and/or propriety information, and is intended for the person/entity to whom it was originally addressed. Any use by others is strictly prohibited. Please note that any views or opinions presented in this email are solely those of the author and are not intended to represent those of the company."

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Scheduled Task : IMAP on Windows
by Jeff Travers 04 May '09

04 May '09

I've configured a manual installation of OTRS on a Windows 2003 box. For the most part the program works correctly. I can send messages via an SMTP and manually pull messages into a queue via the "Run Now". I can't configure a task to pull the mail automatically. I've seen some posts mention the ability to setup a scheduled task to pull e-mail from an IMAP server but I haven't seen any solutions. I've tried modifying the .fetchmailrc.dis file and invoking that file via perl but I receive compilation errors. I'm not even sure if that's the file that needs to be invoked. Does fetchmail work on a Windows host? Has anyone had any luck running a scheduled task to fetch mail from an IMAP server on Windows? Any help is greatly appreciated.

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Re: [otrs] Configure SMTP instead of POP3
by abhilash potlapalli 04 May '09

04 May '09

No, we are using SMTP both for sending and retrieving.can we configure SMTP instead of POP3/IMAP for sending and receiving? --- On Sun, 3/5/09, Marco Vannini <marco.vannini(a)gmail.com> wrote: From: Marco Vannini <marco.vannini(a)gmail.com> Subject: Re: [otrs] Configure SMTP instead of POP3 To: "User questions and discussions about OTRS." <otrs(a)otrs.org> Date: Sunday, 3 May, 2009, 12:55 PM mmmh smtp is used to send message, pop3 to retrieve, did you mean imap (that is the alternatives to pop3)? On Sun, May 3, 2009 at 2:29 PM, abhilash potlapalli <abhilash20_p(a)yahoo.com> wrote: Hi All, How can i configure SMTP instead of POP3 in postmastermail account. Rgds Abhilash Bollywood news, movie reviews, film trailers and more! Click here. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -----Inline Attachment Follows----- --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ Bring your gang together. Do your thing. Find your favourite Yahoo! group at http://in.promos.yahoo.com/groups/

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Configure SMTP instead of POP3
by abhilash potlapalli 03 May '09

03 May '09

Hi All, How can i configure SMTP instead of POP3 in postmastermail account. Rgds Abhilash Now surf faster and smarter ! Check out the new Firefox 3 - Yahoo! Edition http://downloads.yahoo.com/in/firefox/?fr=om_email_firefox

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