- otrs - OTRS mailing lists

Auto CC
by Hiren Joshi 09 Apr '09

09 Apr '09

Hello all, I migrated from 2.2.6 to 2.3.4 on another system. The 'cc' field now seems to be auto filled with the OTRS email so when an agent replies it sends the email to OTRS and an extra reply gets added to the ticket (ie, it email itself). Can anyone tell me where I can find the config parameter to stop this from happening? Thanks, Josh.

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Best OS for otrs
by sander vink 09 Apr '09

09 Apr '09

hi all! Which operating system is the best to run OTRS? I like a very fast OTRS! Thanks all! Kind regards, Sander

2 1

PDF font configuration
by Diego Giardinetto 09 Apr '09

09 Apr '09

Hi, installing otrs, i have a problem with pdf table report: characters have lot of distance between each one. Any idea? Thx, Diego -- Diego Giardinetto Junior SysAdmin @ ZephirWorks email: diego.giardinetto<at>zephirworks.com mobile: +39 328 06 81 489

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Re: [otrs] otrs Digest, Vol 7, Issue 27
by Brent Botha 09 Apr '09

09 Apr '09

This what I have Return-Path: <xxx.xxx.xxx.xxx> Received: from relay1.internext.co.za ([xxx.xxx.xxx.xxxx]) by nxt.dsl.internext.co.za (8.14.1/8.14.2) with ESMTP id n39BNvr8010624 (version=TLSv1/SSLv3 cipher=DHE-RSA-AES256-SHA bits=256 verify=FAIL) for <brent(a)nxtnow.co.za>; Thu, 9 Apr 2009 13:24:03 +0200 Received: from isdus-2.internext.co.za (isdus-2.internext.co.za [70.86.141.66]) by relay1.internext.co.za (8.14.1/8.14.1) with ESMTP id n39BNpfX016485 for <brent(a)nxtnow.co.za>; Thu, 9 Apr 2009 13:23:51 +0200 Received: from isdus-2.internext.co.za (lt [xxx.xxx.xxx.xxx]) by isdus-2.internext.co.za (8.14.3/8.14.3) with ESMTP id n39BNq0e014714 for <brent(a)nxtnow.co.za>; Thu, 9 Apr 2009 13:23:52 +0200 Received: (from root@localhost) by isdus-2.internext.co.za (8.14.3/8.14.3/Submit) id n39BNqi9014712 for brent(a)nxtnow.co.za; Thu, 9 Apr 2009 13:23:52 +0200 Received: from localhost.localdomain (localhost.localdomain [127.0.0.1]) by localhost.localdomain (8.13.8/8.13.8) with ESMTP id n399e2E2016490 for <brent(a)nxtnow.co.za>; Thu, 9 Apr 2009 11:40:02 +0200 Received: (from apache@localhost) by localhost.localdomain (8.13.8/8.13.8/Submit) id n399e2n1016489 for brent(a)nxtnow.co.za; Thu, 9 Apr 2009 11:40:02 +0200 X-Authentication-Warning: localhost.localdomain: apache set sender to <> using -f Content-Type: text/plain; charset="utf-8" Content-Disposition: inline Content-Transfer-Encoding: quoted-printable MIME-Version: 1.0 Subject: Re: [Ticket#2009040710000016] New State "closed successful"! X-Powered-BY: OTRS - Open Ticket Request System (http://otrs.org/) X-Mailer: OTRS Mail Service (2.3.4) Date: Thu, 9 Apr 2009 11:40:02 +0200 X-Loop: yes Message-ID: <1239270002.655090.962471289.9.2(a)nxtnow.co.za> To: brent(a)nxtnow.co.za From: OTRS System <otrs(a)nxtnow.co.za> X-Spam-Score-ISDUS-2: 0 (0) RECIPIENT_EXPLICITLY_EXEMPTED X-Scanned-By: MIMEDefang 2.63 on xxx.xxx.xxx.xxx X-Scanned-By: MIMEDefang 2.61 on xxx.xxx.xxx.xx -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request(a)otrs.org Sent: 09 April 2009 03:37 PM To: otrs(a)otrs.org Subject: otrs Digest, Vol 7, Issue 27 Send otrs mailing list submissions to otrs(a)otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request(a)otrs.org You can reach the person managing the list at otrs-owner(a)otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: otrs Digest, Vol 7, Issue 24 (Marco Vannini) ---------------------------------------------------------------------- Message: 1 Date: Thu, 9 Apr 2009 15:36:33 +0200 From: Marco Vannini <marco.vannini(a)gmail.com> Subject: Re: [otrs] otrs Digest, Vol 7, Issue 24 To: "User questions and discussions about OTRS." <otrs(a)otrs.org> Message-ID: <7bd09e660904090636q1208f08cpc8cf8106fb58fc9d(a)mail.gmail.com> Content-Type: text/plain; charset=ISO-8859-1 If you are using outlook, selecting a message and clicking with the right button there is "Message Options...". It opens a windows where you can find something like: Microsoft Mail Internet Headers Version 2.0 Received: from MIEXC04 ([xxxx]) by MIEXC06.xxxxh Microsoft SMTPSVC(5.0.2195.6713); Thu, 9 Apr 2009 14:42:55 +0200 Received: from rmexc03.xxxx ([xxxxx]) by MIEXC04.xxxx with Microsoft SMTPSVC(5.0.2195.6713); Thu, 9 Apr 2009 14:42:54 +0200 Received: from RMEXC02.xxxx ([xxxx]) by rmexc03.xxxx with Microsoft SMTPSVC(5.0.2195.6713); Thu, 9 Apr 2009 14:42:52 +0200 X-MimeOLE: Produced By Microsoft Exchange V6.0.6603.0 content-class: urn:content-classes:message MIME-Version: 1.0 Content-Type: multipart/mixed; boundary="----_=_NextPart_001_01C9B910.B1982084" [...] This message, in this case, tooks 3 sec to reach me (or at least the server where I pop3 it) On Thu, Apr 9, 2009 at 3:27 PM, Brent Botha <brent(a)nxtnow.co.za> wrote: > Ok where would or should I say can I find the raw data you are speaking of?? > > -----Original Message----- > From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of > otrs-request(a)otrs.org > Sent: 09 April 2009 03:22 PM > To: otrs(a)otrs.org > Subject: otrs Digest, Vol 7, Issue 24 > > Send otrs mailing list submissions to > ? ? ? ?otrs(a)otrs.org > > To subscribe or unsubscribe via the World Wide Web, visit > ? ? ? ?http://lists.otrs.org/cgi-bin/listinfo/otrs > or, via email, send a message with subject or body 'help' to > ? ? ? ?otrs-request(a)otrs.org > > You can reach the person managing the list at > ? ? ? ?otrs-owner(a)otrs.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of otrs digest..." > > > Today's Topics: > > ? 1. Re: ?otrs Digest, Vol 7, Issue 22 (Marco Vannini) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Thu, 9 Apr 2009 15:21:09 +0200 > From: Marco Vannini <marco.vannini(a)gmail.com> > Subject: Re: [otrs] otrs Digest, Vol 7, Issue 22 > To: "User questions and discussions about OTRS." <otrs(a)otrs.org> > Message-ID: > ? ? ? ?<7bd09e660904090621u5f4a2c98s1754785894b055f1(a)mail.gmail.com> > Content-Type: text/plain; charset=ISO-8859-1 > > As soon as you receive the email (or if you just have one) try to read > the hidden headers (raw data of the email), there you could find where > is spent the time. > > On Thu, Apr 9, 2009 at 3:10 PM, Brent Botha <brent(a)nxtnow.co.za> wrote: >> Using our default Smtp server >> We don't have any problem send mail if send out there maybe a one minute >> delay. >> But OTRS mail are taking up to an hour sometimes before I receive > anything. >> Sent a message to myself after the last post and still waiting >> >> -----Original Message----- >> From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of >> otrs-request(a)otrs.org >> Sent: 09 April 2009 03:05 PM >> To: otrs(a)otrs.org >> Subject: otrs Digest, Vol 7, Issue 22 >> >> Send otrs mailing list submissions to >> ? ? ? ?otrs(a)otrs.org >> >> To subscribe or unsubscribe via the World Wide Web, visit >> ? ? ? ?http://lists.otrs.org/cgi-bin/listinfo/otrs >> or, via email, send a message with subject or body 'help' to >> ? ? ? ?otrs-request(a)otrs.org >> >> You can reach the person managing the list at >> ? ? ? ?otrs-owner(a)otrs.org >> >> When replying, please edit your Subject line so it is more specific >> than "Re: Contents of otrs digest..." >> >> >> Today's Topics: >> >> ? 1. Re: ?Time delays on Recieving Tickets (Marco Vannini) >> ? 2. Re: ?otrs Digest, Vol 7, Issue 21 (Brent Botha) >> >> >> ---------------------------------------------------------------------- >> >> Message: 1 >> Date: Thu, 9 Apr 2009 14:58:15 +0200 >> From: Marco Vannini <marco.vannini(a)gmail.com> >> Subject: Re: [otrs] Time delays on Recieving Tickets >> To: "User questions and discussions about OTRS." <otrs(a)otrs.org> >> Message-ID: >> ? ? ? ?<7bd09e660904090558g6483a130v653c8582bb42be7a(a)mail.gmail.com> >> Content-Type: text/plain; charset=ISO-8859-1 >> >> Postmaster jobs are managed by the crontab. Try to modify (as in >> fedora) /opt/otrs/var/cron/postmaster* >> >> and then >> >> service restart otrs >> >> For the outgoing email depends on what you use (smtp or sendmail or >> other).... >> >> >> >> On Thu, Apr 9, 2009 at 1:37 PM, Brent Botha <brent(a)nxtnow.co.za> wrote: >>> Hello All >>> >>> Im new to OTRS >>> >>> I am having a problem that when I send a ticket to our OTRS system there >> is >>> a delay of say 15 mins before I receive the ticket in my queue. >>> >>> If I go into the Admin console and then into postmaster ?mail account and >>> say run now the message is received right away. >>> >>> >>> >>> There also seems to be a delay in my replies ie. Change of owner or >>> acknowledgement of the ticket number >>> >>> >>> >>> Pleas eany help would be great as I need to present a WORKING TICKET >> SYSTEM >>> ON THE 17TH APRIL. >>> >>> >>> >>> Thanking you in advance >>> >>> >>> >>> Regards >>> >>> Brent Botha >>> >>> Senior System Administrator >>> >>> NXT - A Convergence Innovation Company >>> >>> >>> >>> Office + 27 11 322 3332 >>> >>> Mobile +27 82 375 0887 >>> >>> Skype ID brentbotha >>> >>> Email brent(a)nxtnow.co.za >>> >>> www.nxtnow.co.za >>> >>> >>> >>> Physical Address: Level 6, 3 Sandown Valley Crescent, Sandton >>> >>> This email is intended only for the person to whom it is addressed and/or >>> otherwise authorized personnel. The information contained herein and >>> attached is confidential and the property of The NXT Thing Now (Pty) Ltd. >> If >>> you are not the intended recipient, please be advised that viewing this >>> message and any attachments, as well as copying, forwarding, printing, > and >>> disseminating any information related to this email is prohibited, and >> that >>> you should not take any action based on the content of this email and/or >> its >>> attachments. If you received this message in error, please contact the >>> sender and destroy all copies of this email and any attachment. Please >> note >>> that the views and opinions expressed herein are solely those of the >> author >>> and do not necessarily reflect those of the company. While antivirus >>> protection tools have been employed, you should check this email and >>> attachments for the presence of viruses. No warranties or assurances are >>> made in relation to the safety and content of this email and attachments. >>> The NXT Thing Now (Pty) Ltd. accepts no liability for any damage caused > by >>> any virus transmitted by or contained in this email and attachments. No >>> liability is accepted for any consequences arising from this email. >>> >>> >>> >>> Please consider the environment before printing this email >>> >>> >>> >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >>> http://www.otrs.com/en/support/enterprise-subscription/ >>> >> >> >> ------------------------------ >> >> Message: 2 >> Date: Thu, 9 Apr 2009 15:02:13 +0200 >> From: "Brent Botha" <brent(a)nxtnow.co.za> >> Subject: Re: [otrs] otrs Digest, Vol 7, Issue 21 >> To: <otrs(a)otrs.org> >> Message-ID: >> >> > <!&!AAAAAAAAAAAYAAAAAAAAAF5Y7IrMejhDgz9SjWXlLYbCgAAAEAAAAAziWz7TR/9KpHLU98TH >> UwsBAAAAAA==(a)nxtnow.co.za> >> >> Content-Type: text/plain; ? ? ? charset="us-ascii" >> >> Ok thanks guys Postmaster is working but when I close a ticket there is >> still a big delay or if I make any changes >> Any Suggestions >> >> -----Original Message----- >> From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of >> otrs-request(a)otrs.org >> Sent: 09 April 2009 02:56 PM >> To: otrs(a)otrs.org >> Subject: otrs Digest, Vol 7, Issue 21 >> >> Send otrs mailing list submissions to >> ? ? ? ?otrs(a)otrs.org >> >> To subscribe or unsubscribe via the World Wide Web, visit >> ? ? ? ?http://lists.otrs.org/cgi-bin/listinfo/otrs >> or, via email, send a message with subject or body 'help' to >> ? ? ? ?otrs-request(a)otrs.org >> >> You can reach the person managing the list at >> ? ? ? ?otrs-owner(a)otrs.org >> >> When replying, please edit your Subject line so it is more specific >> than "Re: Contents of otrs digest..." >> >> >> Today's Topics: >> >> ? 1. Re: ?otrs Digest, Vol 7, Issue 19 (Brent Botha) >> ? 2. Re: ?otrs Digest, Vol 7, Issue 15 (ZAHIR, Feraldi Zahrial) >> ? 3. Re: ?otrs Digest, Vol 7, Issue 20 (Brent Botha) >> ? 4. Re: ?Customer Notifications New Ticket/Closed Ticket >> ? ? ?(Jeremy Adams) >> >> >> ---------------------------------------------------------------------- >> >> Message: 1 >> Date: Thu, 9 Apr 2009 14:12:19 +0200 >> From: "Brent Botha" <brent(a)nxtnow.co.za> >> Subject: Re: [otrs] otrs Digest, Vol 7, Issue 19 >> To: <otrs(a)otrs.org> >> Message-ID: >> >> > <!&!AAAAAAAAAAAYAAAAAAAAAF5Y7IrMejhDgz9SjWXlLYbCgAAAEAAAAPQeT3VSbdtBnO54jc1p >> Er4BAAAAAA==(a)nxtnow.co.za> >> >> Content-Type: text/plain; ? ? ? charset="us-ascii" >> >> Centos Linux >> >> -----Original Message----- >> From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of >> otrs-request(a)otrs.org >> Sent: 09 April 2009 02:09 PM >> To: otrs(a)otrs.org >> Subject: otrs Digest, Vol 7, Issue 19 >> >> Send otrs mailing list submissions to >> ? ? ? ?otrs(a)otrs.org >> >> To subscribe or unsubscribe via the World Wide Web, visit >> ? ? ? ?http://lists.otrs.org/cgi-bin/listinfo/otrs >> or, via email, send a message with subject or body 'help' to >> ? ? ? ?otrs-request(a)otrs.org >> >> You can reach the person managing the list at >> ? ? ? ?otrs-owner(a)otrs.org >> >> When replying, please edit your Subject line so it is more specific >> than "Re: Contents of otrs digest..." >> >> >> Today's Topics: >> >> ? 1. Re: ?Time delays on Recieving Tickets (Frans Stekelenburg) >> >> >> ---------------------------------------------------------------------- >> >> Message: 1 >> Date: Thu, 9 Apr 2009 14:08:23 +0200 >> From: Frans Stekelenburg <frans.stekelenburg(a)netdialog.eu> >> Subject: Re: [otrs] Time delays on Recieving Tickets >> To: "User questions and discussions about OTRS." <otrs(a)otrs.org> >> Message-ID: >> ? ? ? ?<67676E1DE2B4EF4EB1AC8C4AD059482F08C222EE(a)EX-BE-001.ASP.IS.NL> >> Content-Type: text/plain; charset="us-ascii" >> >> Unix or windows? >> >> >> >> Postmaster function (script) ?is called from a scheduled command. On >> unix in cron. By default every 10 minutes. >> >> >> >> gr, >> >> Frans >> >> >> >> From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of >> Brent Botha >> Sent: donderdag 9 april 2009 13:38 >> To: otrs(a)otrs.org >> Subject: [otrs] Time delays on Recieving Tickets >> >> >> >> Hello All >> >> Im new to OTRS >> >> I am having a problem that when I send a ticket to our OTRS system there >> is a delay of say 15 mins before I receive the ticket in my queue. >> >> If I go into the Admin console and then into postmaster ?mail account >> and ?say run now the message is received right away. >> >> >> >> There also seems to be a delay in my replies ie. Change of owner or >> acknowledgement of the ticket number >> >> >> >> Pleas eany help would be great as I need to present a WORKING TICKET >> SYSTEM ON THE 17TH APRIL. >> >> >> >> Thanking you in advance >> >> >> >> Regards >> >> Brent Botha >> >> Senior System Administrator >> >> NXT - A Convergence Innovation Company >> >> >> >> Office + 27 11 322 3332 >> >> Mobile +27 82 375 0887 >> >> Skype ID brentbotha >> >> Email brent(a)nxtnow.co.za >> >> www.nxtnow.co.za >> >> >> >> Physical Address: Level 6, 3 Sandown Valley Crescent, Sandton >> >> This email is intended only for the person to whom it is addressed >> and/or otherwise authorized personnel. The information contained herein >> and attached is confidential and the property of The NXT Thing Now (Pty) >> Ltd. If you are not the intended recipient, please be advised that >> viewing this message and any attachments, as well as copying, >> forwarding, printing, and disseminating any information related to this >> email is prohibited, and that you should not take any action based on >> the content of this email and/or its attachments. If you received this >> message in error, please contact the sender and destroy all copies of >> this email and any attachment. Please note that the views and opinions >> expressed herein are solely those of the author and do not necessarily >> reflect those of the company. While antivirus protection tools have been >> employed, you should check this email and attachments for the presence >> of viruses. No warranties or assurances are made in relation to the >> safety and content of this email and attachments. The NXT Thing Now >> (Pty) Ltd. accepts no liability for any damage caused by any virus >> transmitted by or contained in this email and attachments. No liability >> is accepted for any consequences arising from this email. >> >> >> >> Please consider the environment before printing this email >> <http://www.passport.panda.org/> >> >> >> >> >> >>

2 1

Re: [otrs] otrs Digest, Vol 7, Issue 22
by Brent Botha 09 Apr '09

09 Apr '09

Using our default Smtp server We don't have any problem send mail if send out there maybe a one minute delay. But OTRS mail are taking up to an hour sometimes before I receive anything. Sent a message to myself after the last post and still waiting -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request(a)otrs.org Sent: 09 April 2009 03:05 PM To: otrs(a)otrs.org Subject: otrs Digest, Vol 7, Issue 22 Send otrs mailing list submissions to otrs(a)otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request(a)otrs.org You can reach the person managing the list at otrs-owner(a)otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: Time delays on Recieving Tickets (Marco Vannini) 2. Re: otrs Digest, Vol 7, Issue 21 (Brent Botha) ---------------------------------------------------------------------- Message: 1 Date: Thu, 9 Apr 2009 14:58:15 +0200 From: Marco Vannini <marco.vannini(a)gmail.com> Subject: Re: [otrs] Time delays on Recieving Tickets To: "User questions and discussions about OTRS." <otrs(a)otrs.org> Message-ID: <7bd09e660904090558g6483a130v653c8582bb42be7a(a)mail.gmail.com> Content-Type: text/plain; charset=ISO-8859-1 Postmaster jobs are managed by the crontab. Try to modify (as in fedora) /opt/otrs/var/cron/postmaster* and then service restart otrs For the outgoing email depends on what you use (smtp or sendmail or other).... On Thu, Apr 9, 2009 at 1:37 PM, Brent Botha <brent(a)nxtnow.co.za> wrote: > Hello All > > Im new to OTRS > > I am having a problem that when I send a ticket to our OTRS system there is > a delay of say 15 mins before I receive the ticket in my queue. > > If I go into the Admin console and then into postmaster ?mail account and > say run now the message is received right away. > > > > There also seems to be a delay in my replies ie. Change of owner or > acknowledgement of the ticket number > > > > Pleas eany help would be great as I need to present a WORKING TICKET SYSTEM > ON THE 17TH APRIL. > > > > Thanking you in advance > > > > Regards > > Brent Botha > > Senior System Administrator > > NXT - A Convergence Innovation Company > > > > Office + 27 11 322 3332 > > Mobile +27 82 375 0887 > > Skype ID brentbotha > > Email brent(a)nxtnow.co.za > > www.nxtnow.co.za > > > > Physical Address: Level 6, 3 Sandown Valley Crescent, Sandton > > This email is intended only for the person to whom it is addressed and/or > otherwise authorized personnel. The information contained herein and > attached is confidential and the property of The NXT Thing Now (Pty) Ltd. If > you are not the intended recipient, please be advised that viewing this > message and any attachments, as well as copying, forwarding, printing, and > disseminating any information related to this email is prohibited, and that > you should not take any action based on the content of this email and/or its > attachments. If you received this message in error, please contact the > sender and destroy all copies of this email and any attachment. Please note > that the views and opinions expressed herein are solely those of the author > and do not necessarily reflect those of the company. While antivirus > protection tools have been employed, you should check this email and > attachments for the presence of viruses. No warranties or assurances are > made in relation to the safety and content of this email and attachments. > The NXT Thing Now (Pty) Ltd. accepts no liability for any damage caused by > any virus transmitted by or contained in this email and attachments. No > liability is accepted for any consequences arising from this email. > > > > Please consider the environment before printing this email > > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > ------------------------------ Message: 2 Date: Thu, 9 Apr 2009 15:02:13 +0200 From: "Brent Botha" <brent(a)nxtnow.co.za> Subject: Re: [otrs] otrs Digest, Vol 7, Issue 21 To: <otrs(a)otrs.org> Message-ID: <!&!AAAAAAAAAAAYAAAAAAAAAF5Y7IrMejhDgz9SjWXlLYbCgAAAEAAAAAziWz7TR/9KpHLU98TH UwsBAAAAAA==(a)nxtnow.co.za> Content-Type: text/plain; charset="us-ascii" Ok thanks guys Postmaster is working but when I close a ticket there is still a big delay or if I make any changes Any Suggestions -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request(a)otrs.org Sent: 09 April 2009 02:56 PM To: otrs(a)otrs.org Subject: otrs Digest, Vol 7, Issue 21 Send otrs mailing list submissions to otrs(a)otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request(a)otrs.org You can reach the person managing the list at otrs-owner(a)otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: otrs Digest, Vol 7, Issue 19 (Brent Botha) 2. Re: otrs Digest, Vol 7, Issue 15 (ZAHIR, Feraldi Zahrial) 3. Re: otrs Digest, Vol 7, Issue 20 (Brent Botha) 4. Re: Customer Notifications New Ticket/Closed Ticket (Jeremy Adams) ---------------------------------------------------------------------- Message: 1 Date: Thu, 9 Apr 2009 14:12:19 +0200 From: "Brent Botha" <brent(a)nxtnow.co.za> Subject: Re: [otrs] otrs Digest, Vol 7, Issue 19 To: <otrs(a)otrs.org> Message-ID: <!&!AAAAAAAAAAAYAAAAAAAAAF5Y7IrMejhDgz9SjWXlLYbCgAAAEAAAAPQeT3VSbdtBnO54jc1p Er4BAAAAAA==(a)nxtnow.co.za> Content-Type: text/plain; charset="us-ascii" Centos Linux -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request(a)otrs.org Sent: 09 April 2009 02:09 PM To: otrs(a)otrs.org Subject: otrs Digest, Vol 7, Issue 19 Send otrs mailing list submissions to otrs(a)otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request(a)otrs.org You can reach the person managing the list at otrs-owner(a)otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: Time delays on Recieving Tickets (Frans Stekelenburg) ---------------------------------------------------------------------- Message: 1 Date: Thu, 9 Apr 2009 14:08:23 +0200 From: Frans Stekelenburg <frans.stekelenburg(a)netdialog.eu> Subject: Re: [otrs] Time delays on Recieving Tickets To: "User questions and discussions about OTRS." <otrs(a)otrs.org> Message-ID: <67676E1DE2B4EF4EB1AC8C4AD059482F08C222EE(a)EX-BE-001.ASP.IS.NL> Content-Type: text/plain; charset="us-ascii" Unix or windows? Postmaster function (script) is called from a scheduled command. On unix in cron. By default every 10 minutes. gr, Frans From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Brent Botha Sent: donderdag 9 april 2009 13:38 To: otrs(a)otrs.org Subject: [otrs] Time delays on Recieving Tickets Hello All Im new to OTRS I am having a problem that when I send a ticket to our OTRS system there is a delay of say 15 mins before I receive the ticket in my queue. If I go into the Admin console and then into postmaster mail account and say run now the message is received right away. There also seems to be a delay in my replies ie. Change of owner or acknowledgement of the ticket number Pleas eany help would be great as I need to present a WORKING TICKET SYSTEM ON THE 17TH APRIL. Thanking you in advance Regards Brent Botha Senior System Administrator NXT - A Convergence Innovation Company Office + 27 11 322 3332 Mobile +27 82 375 0887 Skype ID brentbotha Email brent(a)nxtnow.co.za www.nxtnow.co.za Physical Address: Level 6, 3 Sandown Valley Crescent, Sandton This email is intended only for the person to whom it is addressed and/or otherwise authorized personnel. The information contained herein and attached is confidential and the property of The NXT Thing Now (Pty) Ltd. If you are not the intended recipient, please be advised that viewing this message and any attachments, as well as copying, forwarding, printing, and disseminating any information related to this email is prohibited, and that you should not take any action based on the content of this email and/or its attachments. If you received this message in error, please contact the sender and destroy all copies of this email and any attachment. Please note that the views and opinions expressed herein are solely those of the author and do not necessarily reflect those of the company. While antivirus protection tools have been employed, you should check this email and attachments for the presence of viruses. No warranties or assurances are made in relation to the safety and content of this email and attachments. The NXT Thing Now (Pty) Ltd. accepts no liability for any damage caused by any virus transmitted by or contained in this email and attachments. No liability is accepted for any consequences arising from this email. Please consider the environment before printing this email <http://www.passport.panda.org/>

3 2

Re: [otrs] otrs Digest, Vol 7, Issue 24
by Brent Botha 09 Apr '09

09 Apr '09

Ok where would or should I say can I find the raw data you are speaking of?? -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request(a)otrs.org Sent: 09 April 2009 03:22 PM To: otrs(a)otrs.org Subject: otrs Digest, Vol 7, Issue 24 Send otrs mailing list submissions to otrs(a)otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request(a)otrs.org You can reach the person managing the list at otrs-owner(a)otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: otrs Digest, Vol 7, Issue 22 (Marco Vannini) ---------------------------------------------------------------------- Message: 1 Date: Thu, 9 Apr 2009 15:21:09 +0200 From: Marco Vannini <marco.vannini(a)gmail.com> Subject: Re: [otrs] otrs Digest, Vol 7, Issue 22 To: "User questions and discussions about OTRS." <otrs(a)otrs.org> Message-ID: <7bd09e660904090621u5f4a2c98s1754785894b055f1(a)mail.gmail.com> Content-Type: text/plain; charset=ISO-8859-1 As soon as you receive the email (or if you just have one) try to read the hidden headers (raw data of the email), there you could find where is spent the time. On Thu, Apr 9, 2009 at 3:10 PM, Brent Botha <brent(a)nxtnow.co.za> wrote: > Using our default Smtp server > We don't have any problem send mail if send out there maybe a one minute > delay. > But OTRS mail are taking up to an hour sometimes before I receive anything. > Sent a message to myself after the last post and still waiting > > -----Original Message----- > From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of > otrs-request(a)otrs.org > Sent: 09 April 2009 03:05 PM > To: otrs(a)otrs.org > Subject: otrs Digest, Vol 7, Issue 22 > > Send otrs mailing list submissions to > ? ? ? ?otrs(a)otrs.org > > To subscribe or unsubscribe via the World Wide Web, visit > ? ? ? ?http://lists.otrs.org/cgi-bin/listinfo/otrs > or, via email, send a message with subject or body 'help' to > ? ? ? ?otrs-request(a)otrs.org > > You can reach the person managing the list at > ? ? ? ?otrs-owner(a)otrs.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of otrs digest..." > > > Today's Topics: > > ? 1. Re: ?Time delays on Recieving Tickets (Marco Vannini) > ? 2. Re: ?otrs Digest, Vol 7, Issue 21 (Brent Botha) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Thu, 9 Apr 2009 14:58:15 +0200 > From: Marco Vannini <marco.vannini(a)gmail.com> > Subject: Re: [otrs] Time delays on Recieving Tickets > To: "User questions and discussions about OTRS." <otrs(a)otrs.org> > Message-ID: > ? ? ? ?<7bd09e660904090558g6483a130v653c8582bb42be7a(a)mail.gmail.com> > Content-Type: text/plain; charset=ISO-8859-1 > > Postmaster jobs are managed by the crontab. Try to modify (as in > fedora) /opt/otrs/var/cron/postmaster* > > and then > > service restart otrs > > For the outgoing email depends on what you use (smtp or sendmail or > other).... > > > > On Thu, Apr 9, 2009 at 1:37 PM, Brent Botha <brent(a)nxtnow.co.za> wrote: >> Hello All >> >> Im new to OTRS >> >> I am having a problem that when I send a ticket to our OTRS system there > is >> a delay of say 15 mins before I receive the ticket in my queue. >> >> If I go into the Admin console and then into postmaster ?mail account and >> say run now the message is received right away. >> >> >> >> There also seems to be a delay in my replies ie. Change of owner or >> acknowledgement of the ticket number >> >> >> >> Pleas eany help would be great as I need to present a WORKING TICKET > SYSTEM >> ON THE 17TH APRIL. >> >> >> >> Thanking you in advance >> >> >> >> Regards >> >> Brent Botha >> >> Senior System Administrator >> >> NXT - A Convergence Innovation Company >> >> >> >> Office + 27 11 322 3332 >> >> Mobile +27 82 375 0887 >> >> Skype ID brentbotha >> >> Email brent(a)nxtnow.co.za >> >> www.nxtnow.co.za >> >> >> >> Physical Address: Level 6, 3 Sandown Valley Crescent, Sandton >> >> This email is intended only for the person to whom it is addressed and/or >> otherwise authorized personnel. The information contained herein and >> attached is confidential and the property of The NXT Thing Now (Pty) Ltd. > If >> you are not the intended recipient, please be advised that viewing this >> message and any attachments, as well as copying, forwarding, printing, and >> disseminating any information related to this email is prohibited, and > that >> you should not take any action based on the content of this email and/or > its >> attachments. If you received this message in error, please contact the >> sender and destroy all copies of this email and any attachment. Please > note >> that the views and opinions expressed herein are solely those of the > author >> and do not necessarily reflect those of the company. While antivirus >> protection tools have been employed, you should check this email and >> attachments for the presence of viruses. No warranties or assurances are >> made in relation to the safety and content of this email and attachments. >> The NXT Thing Now (Pty) Ltd. accepts no liability for any damage caused by >> any virus transmitted by or contained in this email and attachments. No >> liability is accepted for any consequences arising from this email. >> >> >> >> Please consider the environment before printing this email >> >> >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > > ------------------------------ > > Message: 2 > Date: Thu, 9 Apr 2009 15:02:13 +0200 > From: "Brent Botha" <brent(a)nxtnow.co.za> > Subject: Re: [otrs] otrs Digest, Vol 7, Issue 21 > To: <otrs(a)otrs.org> > Message-ID: > > <!&!AAAAAAAAAAAYAAAAAAAAAF5Y7IrMejhDgz9SjWXlLYbCgAAAEAAAAAziWz7TR/9KpHLU98TH > UwsBAAAAAA==(a)nxtnow.co.za> > > Content-Type: text/plain; ? ? ? charset="us-ascii" > > Ok thanks guys Postmaster is working but when I close a ticket there is > still a big delay or if I make any changes > Any Suggestions > > -----Original Message----- > From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of > otrs-request(a)otrs.org > Sent: 09 April 2009 02:56 PM > To: otrs(a)otrs.org > Subject: otrs Digest, Vol 7, Issue 21 > > Send otrs mailing list submissions to > ? ? ? ?otrs(a)otrs.org > > To subscribe or unsubscribe via the World Wide Web, visit > ? ? ? ?http://lists.otrs.org/cgi-bin/listinfo/otrs > or, via email, send a message with subject or body 'help' to > ? ? ? ?otrs-request(a)otrs.org > > You can reach the person managing the list at > ? ? ? ?otrs-owner(a)otrs.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of otrs digest..." > > > Today's Topics: > > ? 1. Re: ?otrs Digest, Vol 7, Issue 19 (Brent Botha) > ? 2. Re: ?otrs Digest, Vol 7, Issue 15 (ZAHIR, Feraldi Zahrial) > ? 3. Re: ?otrs Digest, Vol 7, Issue 20 (Brent Botha) > ? 4. Re: ?Customer Notifications New Ticket/Closed Ticket > ? ? ?(Jeremy Adams) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Thu, 9 Apr 2009 14:12:19 +0200 > From: "Brent Botha" <brent(a)nxtnow.co.za> > Subject: Re: [otrs] otrs Digest, Vol 7, Issue 19 > To: <otrs(a)otrs.org> > Message-ID: > > <!&!AAAAAAAAAAAYAAAAAAAAAF5Y7IrMejhDgz9SjWXlLYbCgAAAEAAAAPQeT3VSbdtBnO54jc1p > Er4BAAAAAA==(a)nxtnow.co.za> > > Content-Type: text/plain; ? ? ? charset="us-ascii" > > Centos Linux > > -----Original Message----- > From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of > otrs-request(a)otrs.org > Sent: 09 April 2009 02:09 PM > To: otrs(a)otrs.org > Subject: otrs Digest, Vol 7, Issue 19 > > Send otrs mailing list submissions to > ? ? ? ?otrs(a)otrs.org > > To subscribe or unsubscribe via the World Wide Web, visit > ? ? ? ?http://lists.otrs.org/cgi-bin/listinfo/otrs > or, via email, send a message with subject or body 'help' to > ? ? ? ?otrs-request(a)otrs.org > > You can reach the person managing the list at > ? ? ? ?otrs-owner(a)otrs.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of otrs digest..." > > > Today's Topics: > > ? 1. Re: ?Time delays on Recieving Tickets (Frans Stekelenburg) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Thu, 9 Apr 2009 14:08:23 +0200 > From: Frans Stekelenburg <frans.stekelenburg(a)netdialog.eu> > Subject: Re: [otrs] Time delays on Recieving Tickets > To: "User questions and discussions about OTRS." <otrs(a)otrs.org> > Message-ID: > ? ? ? ?<67676E1DE2B4EF4EB1AC8C4AD059482F08C222EE(a)EX-BE-001.ASP.IS.NL> > Content-Type: text/plain; charset="us-ascii" > > Unix or windows? > > > > Postmaster function (script) ?is called from a scheduled command. On > unix in cron. By default every 10 minutes. > > > > gr, > > Frans > > > > From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of > Brent Botha > Sent: donderdag 9 april 2009 13:38 > To: otrs(a)otrs.org > Subject: [otrs] Time delays on Recieving Tickets > > > > Hello All > > Im new to OTRS > > I am having a problem that when I send a ticket to our OTRS system there > is a delay of say 15 mins before I receive the ticket in my queue. > > If I go into the Admin console and then into postmaster ?mail account > and ?say run now the message is received right away. > > > > There also seems to be a delay in my replies ie. Change of owner or > acknowledgement of the ticket number > > > > Pleas eany help would be great as I need to present a WORKING TICKET > SYSTEM ON THE 17TH APRIL. > > > > Thanking you in advance > > > > Regards > > Brent Botha > > Senior System Administrator > > NXT - A Convergence Innovation Company > > > > Office + 27 11 322 3332 > > Mobile +27 82 375 0887 > > Skype ID brentbotha > > Email brent(a)nxtnow.co.za > > www.nxtnow.co.za > > > > Physical Address: Level 6, 3 Sandown Valley Crescent, Sandton > > This email is intended only for the person to whom it is addressed > and/or otherwise authorized personnel. The information contained herein > and attached is confidential and the property of The NXT Thing Now (Pty) > Ltd. If you are not the intended recipient, please be advised that > viewing this message and any attachments, as well as copying, > forwarding, printing, and disseminating any information related to this > email is prohibited, and that you should not take any action based on > the content of this email and/or its attachments. If you received this > message in error, please contact the sender and destroy all copies of > this email and any attachment. Please note that the views and opinions > expressed herein are solely those of the author and do not necessarily > reflect those of the company. While antivirus protection tools have been > employed, you should check this email and attachments for the presence > of viruses. No warranties or assurances are made in relation to the > safety and content of this email and attachments. The NXT Thing Now > (Pty) Ltd. accepts no liability for any damage caused by any virus > transmitted by or contained in this email and attachments. No liability > is accepted for any consequences arising from this email. > > > > Please consider the environment before printing this email > <http://www.passport.panda.org/> > > > > > >

2 1

Re: [otrs] otrs Digest, Vol 7, Issue 25 (Time delays on Recieving Tickets )
by Brent Botha 09 Apr '09

09 Apr '09

Ok where would or should I say can I find the raw data you are speaking of?? -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request(a)otrs.org Sent: 09 April 2009 03:30 PM To: otrs(a)otrs.org Subject: otrs Digest, Vol 7, Issue 25 Send otrs mailing list submissions to otrs(a)otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request(a)otrs.org You can reach the person managing the list at otrs-owner(a)otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: otrs Digest, Vol 7, Issue 24 (Brent Botha) ---------------------------------------------------------------------- Message: 1 Date: Thu, 9 Apr 2009 15:27:25 +0200 From: "Brent Botha" <brent(a)nxtnow.co.za> Subject: Re: [otrs] otrs Digest, Vol 7, Issue 24 To: <otrs(a)otrs.org> Message-ID: <!&!AAAAAAAAAAAYAAAAAAAAAF5Y7IrMejhDgz9SjWXlLYbCgAAAEAAAANbbZ6SWd7dLjOqVorNU t10BAAAAAA==(a)nxtnow.co.za> Content-Type: text/plain; charset="us-ascii" Ok where would or should I say can I find the raw data you are speaking of?? -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request(a)otrs.org Sent: 09 April 2009 03:22 PM To: otrs(a)otrs.org Subject: otrs Digest, Vol 7, Issue 24 Send otrs mailing list submissions to otrs(a)otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request(a)otrs.org You can reach the person managing the list at otrs-owner(a)otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: otrs Digest, Vol 7, Issue 22 (Marco Vannini) ---------------------------------------------------------------------- Message: 1 Date: Thu, 9 Apr 2009 15:21:09 +0200 From: Marco Vannini <marco.vannini(a)gmail.com> Subject: Re: [otrs] otrs Digest, Vol 7, Issue 22 To: "User questions and discussions about OTRS." <otrs(a)otrs.org> Message-ID: <7bd09e660904090621u5f4a2c98s1754785894b055f1(a)mail.gmail.com> Content-Type: text/plain; charset=ISO-8859-1 As soon as you receive the email (or if you just have one) try to read the hidden headers (raw data of the email), there you could find where is spent the time. On Thu, Apr 9, 2009 at 3:10 PM, Brent Botha <brent(a)nxtnow.co.za> wrote: > Using our default Smtp server > We don't have any problem send mail if send out there maybe a one minute > delay. > But OTRS mail are taking up to an hour sometimes before I receive anything. > Sent a message to myself after the last post and still waiting > > -----Original Message----- > From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of > otrs-request(a)otrs.org > Sent: 09 April 2009 03:05 PM > To: otrs(a)otrs.org > Subject: otrs Digest, Vol 7, Issue 22 > > Send otrs mailing list submissions to > ? ? ? ?otrs(a)otrs.org > > To subscribe or unsubscribe via the World Wide Web, visit > ? ? ? ?http://lists.otrs.org/cgi-bin/listinfo/otrs > or, via email, send a message with subject or body 'help' to > ? ? ? ?otrs-request(a)otrs.org > > You can reach the person managing the list at > ? ? ? ?otrs-owner(a)otrs.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of otrs digest..." > > > Today's Topics: > > ? 1. Re: ?Time delays on Recieving Tickets (Marco Vannini) > ? 2. Re: ?otrs Digest, Vol 7, Issue 21 (Brent Botha) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Thu, 9 Apr 2009 14:58:15 +0200 > From: Marco Vannini <marco.vannini(a)gmail.com> > Subject: Re: [otrs] Time delays on Recieving Tickets > To: "User questions and discussions about OTRS." <otrs(a)otrs.org> > Message-ID: > ? ? ? ?<7bd09e660904090558g6483a130v653c8582bb42be7a(a)mail.gmail.com> > Content-Type: text/plain; charset=ISO-8859-1 > > Postmaster jobs are managed by the crontab. Try to modify (as in > fedora) /opt/otrs/var/cron/postmaster* > > and then > > service restart otrs > > For the outgoing email depends on what you use (smtp or sendmail or > other).... > > > > On Thu, Apr 9, 2009 at 1:37 PM, Brent Botha <brent(a)nxtnow.co.za> wrote: >> Hello All >> >> Im new to OTRS >> >> I am having a problem that when I send a ticket to our OTRS system there > is >> a delay of say 15 mins before I receive the ticket in my queue. >> >> If I go into the Admin console and then into postmaster ?mail account and >> say run now the message is received right away. >> >> >> >> There also seems to be a delay in my replies ie. Change of owner or >> acknowledgement of the ticket number >> >> >> >> Pleas eany help would be great as I need to present a WORKING TICKET > SYSTEM >> ON THE 17TH APRIL. >> >> >> >> Thanking you in advance >> >> >> >> Regards >> >> Brent Botha >> >> Senior System Administrator >> >> NXT - A Convergence Innovation Company >> >> >> >> Office + 27 11 322 3332 >> >> Mobile +27 82 375 0887 >> >> Skype ID brentbotha >> >> Email brent(a)nxtnow.co.za >> >> www.nxtnow.co.za >> >> >> >> Physical Address: Level 6, 3 Sandown Valley Crescent, Sandton >> >> This email is intended only for the person to whom it is addressed and/or >> otherwise authorized personnel. The information contained herein and >> attached is confidential and the property of The NXT Thing Now (Pty) Ltd. > If >> you are not the intended recipient, please be advised that viewing this >> message and any attachments, as well as copying, forwarding, printing, and >> disseminating any information related to this email is prohibited, and > that >> you should not take any action based on the content of this email and/or > its >> attachments. If you received this message in error, please contact the >> sender and destroy all copies of this email and any attachment. Please > note >> that the views and opinions expressed herein are solely those of the > author >> and do not necessarily reflect those of the company. While antivirus >> protection tools have been employed, you should check this email and >> attachments for the presence of viruses. No warranties or assurances are >> made in relation to the safety and content of this email and attachments. >> The NXT Thing Now (Pty) Ltd. accepts no liability for any damage caused by >> any virus transmitted by or contained in this email and attachments. No >> liability is accepted for any consequences arising from this email. >> >> >> >> Please consider the environment before printing this email >> >> >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > > ------------------------------ > > Message: 2 > Date: Thu, 9 Apr 2009 15:02:13 +0200 > From: "Brent Botha" <brent(a)nxtnow.co.za> > Subject: Re: [otrs] otrs Digest, Vol 7, Issue 21 > To: <otrs(a)otrs.org> > Message-ID: > > <!&!AAAAAAAAAAAYAAAAAAAAAF5Y7IrMejhDgz9SjWXlLYbCgAAAEAAAAAziWz7TR/9KpHLU98TH > UwsBAAAAAA==(a)nxtnow.co.za> > > Content-Type: text/plain; ? ? ? charset="us-ascii" > > Ok thanks guys Postmaster is working but when I close a ticket there is > still a big delay or if I make any changes > Any Suggestions > > -----Original Message----- > From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of > otrs-request(a)otrs.org > Sent: 09 April 2009 02:56 PM > To: otrs(a)otrs.org > Subject: otrs Digest, Vol 7, Issue 21 > > Send otrs mailing list submissions to > ? ? ? ?otrs(a)otrs.org > > To subscribe or unsubscribe via the World Wide Web, visit > ? ? ? ?http://lists.otrs.org/cgi-bin/listinfo/otrs > or, via email, send a message with subject or body 'help' to > ? ? ? ?otrs-request(a)otrs.org > > You can reach the person managing the list at > ? ? ? ?otrs-owner(a)otrs.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of otrs digest..." > > > Today's Topics: > > ? 1. Re: ?otrs Digest, Vol 7, Issue 19 (Brent Botha) > ? 2. Re: ?otrs Digest, Vol 7, Issue 15 (ZAHIR, Feraldi Zahrial) > ? 3. Re: ?otrs Digest, Vol 7, Issue 20 (Brent Botha) > ? 4. Re: ?Customer Notifications New Ticket/Closed Ticket > ? ? ?(Jeremy Adams) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Thu, 9 Apr 2009 14:12:19 +0200 > From: "Brent Botha" <brent(a)nxtnow.co.za> > Subject: Re: [otrs] otrs Digest, Vol 7, Issue 19 > To: <otrs(a)otrs.org> > Message-ID: > > <!&!AAAAAAAAAAAYAAAAAAAAAF5Y7IrMejhDgz9SjWXlLYbCgAAAEAAAAPQeT3VSbdtBnO54jc1p > Er4BAAAAAA==(a)nxtnow.co.za> > > Content-Type: text/plain; ? ? ? charset="us-ascii" > > Centos Linux > > -----Original Message----- > From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of > otrs-request(a)otrs.org > Sent: 09 April 2009 02:09 PM > To: otrs(a)otrs.org > Subject: otrs Digest, Vol 7, Issue 19 > > Send otrs mailing list submissions to > ? ? ? ?otrs(a)otrs.org > > To subscribe or unsubscribe via the World Wide Web, visit > ? ? ? ?http://lists.otrs.org/cgi-bin/listinfo/otrs > or, via email, send a message with subject or body 'help' to > ? ? ? ?otrs-request(a)otrs.org > > You can reach the person managing the list at > ? ? ? ?otrs-owner(a)otrs.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of otrs digest..." > > > Today's Topics: > > ? 1. Re: ?Time delays on Recieving Tickets (Frans Stekelenburg) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Thu, 9 Apr 2009 14:08:23 +0200 > From: Frans Stekelenburg <frans.stekelenburg(a)netdialog.eu> > Subject: Re: [otrs] Time delays on Recieving Tickets > To: "User questions and discussions about OTRS." <otrs(a)otrs.org> > Message-ID: > ? ? ? ?<67676E1DE2B4EF4EB1AC8C4AD059482F08C222EE(a)EX-BE-001.ASP.IS.NL> > Content-Type: text/plain; charset="us-ascii" > > Unix or windows? > > > > Postmaster function (script) ?is called from a scheduled command. On > unix in cron. By default every 10 minutes. > > > > gr, > > Frans > > > > From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of > Brent Botha > Sent: donderdag 9 april 2009 13:38 > To: otrs(a)otrs.org > Subject: [otrs] Time delays on Recieving Tickets > > > > Hello All > > Im new to OTRS > > I am having a problem that when I send a ticket to our OTRS system there > is a delay of say 15 mins before I receive the ticket in my queue. > > If I go into the Admin console and then into postmaster ?mail account > and ?say run now the message is received right away. > > > > There also seems to be a delay in my replies ie. Change of owner or > acknowledgement of the ticket number > > > > Pleas eany help would be great as I need to present a WORKING TICKET > SYSTEM ON THE 17TH APRIL. > > > > Thanking you in advance > > > > Regards > > Brent Botha > > Senior System Administrator > > NXT - A Convergence Innovation Company > > > > Office + 27 11 322 3332 > > Mobile +27 82 375 0887 > > Skype ID brentbotha > > Email brent(a)nxtnow.co.za > > www.nxtnow.co.za > > > > Physical Address: Level 6, 3 Sandown Valley Crescent, Sandton > > This email is intended only for the person to whom it is addressed > and/or otherwise authorized personnel. The information contained herein > and attached is confidential and the property of The NXT Thing Now (Pty) > Ltd. If you are not the intended recipient, please be advised that > viewing this message and any attachments, as well as copying, > forwarding, printing, and disseminating any information related to this > email is prohibited, and that you should not take any action based on > the content of this email and/or its attachments. If you received this > message in error, please contact the sender and destroy all copies of > this email and any attachment. Please note that the views and opinions > expressed herein are solely those of the author and do not necessarily > reflect those of the company. While antivirus protection tools have been > employed, you should check this email and attachments for the presence > of viruses. No warranties or assurances are made in relation to the > safety and content of this email and attachments. The NXT Thing Now > (Pty) Ltd. accepts no liability for any damage caused by any virus > transmitted by or contained in this email and attachments. No liability > is accepted for any consequences arising from this email. > > > > Please consider the environment before printing this email > <http://www.passport.panda.org/> > > > > > >

1 0

Re: [otrs] otrs Digest, Vol 7, Issue 21
by Brent Botha 09 Apr '09

09 Apr '09

Ok thanks guys Postmaster is working but when I close a ticket there is still a big delay or if I make any changes Any Suggestions -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request(a)otrs.org Sent: 09 April 2009 02:56 PM To: otrs(a)otrs.org Subject: otrs Digest, Vol 7, Issue 21 Send otrs mailing list submissions to otrs(a)otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request(a)otrs.org You can reach the person managing the list at otrs-owner(a)otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: otrs Digest, Vol 7, Issue 19 (Brent Botha) 2. Re: otrs Digest, Vol 7, Issue 15 (ZAHIR, Feraldi Zahrial) 3. Re: otrs Digest, Vol 7, Issue 20 (Brent Botha) 4. Re: Customer Notifications New Ticket/Closed Ticket (Jeremy Adams) ---------------------------------------------------------------------- Message: 1 Date: Thu, 9 Apr 2009 14:12:19 +0200 From: "Brent Botha" <brent(a)nxtnow.co.za> Subject: Re: [otrs] otrs Digest, Vol 7, Issue 19 To: <otrs(a)otrs.org> Message-ID: <!&!AAAAAAAAAAAYAAAAAAAAAF5Y7IrMejhDgz9SjWXlLYbCgAAAEAAAAPQeT3VSbdtBnO54jc1p Er4BAAAAAA==(a)nxtnow.co.za> Content-Type: text/plain; charset="us-ascii" Centos Linux -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request(a)otrs.org Sent: 09 April 2009 02:09 PM To: otrs(a)otrs.org Subject: otrs Digest, Vol 7, Issue 19 Send otrs mailing list submissions to otrs(a)otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request(a)otrs.org You can reach the person managing the list at otrs-owner(a)otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: Time delays on Recieving Tickets (Frans Stekelenburg) ---------------------------------------------------------------------- Message: 1 Date: Thu, 9 Apr 2009 14:08:23 +0200 From: Frans Stekelenburg <frans.stekelenburg(a)netdialog.eu> Subject: Re: [otrs] Time delays on Recieving Tickets To: "User questions and discussions about OTRS." <otrs(a)otrs.org> Message-ID: <67676E1DE2B4EF4EB1AC8C4AD059482F08C222EE(a)EX-BE-001.ASP.IS.NL> Content-Type: text/plain; charset="us-ascii" Unix or windows? Postmaster function (script) is called from a scheduled command. On unix in cron. By default every 10 minutes. gr, Frans From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Brent Botha Sent: donderdag 9 april 2009 13:38 To: otrs(a)otrs.org Subject: [otrs] Time delays on Recieving Tickets Hello All Im new to OTRS I am having a problem that when I send a ticket to our OTRS system there is a delay of say 15 mins before I receive the ticket in my queue. If I go into the Admin console and then into postmaster mail account and say run now the message is received right away. There also seems to be a delay in my replies ie. Change of owner or acknowledgement of the ticket number Pleas eany help would be great as I need to present a WORKING TICKET SYSTEM ON THE 17TH APRIL. Thanking you in advance Regards Brent Botha Senior System Administrator NXT - A Convergence Innovation Company Office + 27 11 322 3332 Mobile +27 82 375 0887 Skype ID brentbotha Email brent(a)nxtnow.co.za www.nxtnow.co.za Physical Address: Level 6, 3 Sandown Valley Crescent, Sandton This email is intended only for the person to whom it is addressed and/or otherwise authorized personnel. The information contained herein and attached is confidential and the property of The NXT Thing Now (Pty) Ltd. If you are not the intended recipient, please be advised that viewing this message and any attachments, as well as copying, forwarding, printing, and disseminating any information related to this email is prohibited, and that you should not take any action based on the content of this email and/or its attachments. If you received this message in error, please contact the sender and destroy all copies of this email and any attachment. Please note that the views and opinions expressed herein are solely those of the author and do not necessarily reflect those of the company. While antivirus protection tools have been employed, you should check this email and attachments for the presence of viruses. No warranties or assurances are made in relation to the safety and content of this email and attachments. The NXT Thing Now (Pty) Ltd. accepts no liability for any damage caused by any virus transmitted by or contained in this email and attachments. No liability is accepted for any consequences arising from this email. Please consider the environment before printing this email <http://www.passport.panda.org/>

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Time delays on Recieving Tickets
by Brent Botha 09 Apr '09

09 Apr '09

Hello All Im new to OTRS I am having a problem that when I send a ticket to our OTRS system there is a delay of say 15 mins before I receive the ticket in my queue. If I go into the Admin console and then into postmaster mail account and say run now the message is received right away. There also seems to be a delay in my replies ie. Change of owner or acknowledgement of the ticket number Pleas eany help would be great as I need to present a WORKING TICKET SYSTEM ON THE 17TH APRIL. Thanking you in advance Regards Brent Botha Senior System Administrator NXT - A Convergence Innovation Company Office + 27 11 322 3332 Mobile +27 82 375 0887 Skype ID brentbotha Email brent(a)nxtnow.co.za www.nxtnow.co.za image001 image002 Physical Address: Level 6, 3 Sandown Valley Crescent, Sandton This email is intended only for the person to whom it is addressed and/or otherwise authorized personnel. The information contained herein and attached is confidential and the property of The NXT Thing Now (Pty) Ltd. If you are not the intended recipient, please be advised that viewing this message and any attachments, as well as copying, forwarding, printing, and disseminating any information related to this email is prohibited, and that you should not take any action based on the content of this email and/or its attachments. If you received this message in error, please contact the sender and destroy all copies of this email and any attachment. Please note that the views and opinions expressed herein are solely those of the author and do not necessarily reflect those of the company. While antivirus protection tools have been employed, you should check this email and attachments for the presence of viruses. No warranties or assurances are made in relation to the safety and content of this email and attachments. The NXT Thing Now (Pty) Ltd. accepts no liability for any damage caused by any virus transmitted by or contained in this email and attachments. No liability is accepted for any consequences arising from this email. <http://www.passport.panda.org/> Please consider the environment before printing this email

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Re: [otrs] otrs Digest, Vol 7, Issue 15
by ZAHIR, Feraldi Zahrial 09 Apr '09

09 Apr '09

I made some changes on the config.pm thus i need to restart the otrs in order to see the changes. I of course tried restarting httpd and mysqld but still i dont think thats it. if the file is not there what should i do? is there any other way to restart otrs? Regards Zahir -----Original Message----- From: otrs-request(a)otrs.org [mailto:otrs-request@otrs.org] Sent: Thursday, April 09, 2009 11:56 AM To: otrs(a)otrs.org Subject: otrs Digest, Vol 7, Issue 15 Send otrs mailing list submissions to otrs(a)otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request(a)otrs.org You can reach the person managing the list at otrs-owner(a)otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: Help, restarting OTRS on centos 5 (Marco Vannini) 2. Re: Help, restarting OTRS on centos 5 (Carlos Eduardo Goncalves) 3. Re: Help, restarting OTRS on centos 5 (Marco Vannini) 4. Customer Notifications New Ticket/Closed Ticket (Le machito) 5. Stats. Hos to use an external field imported to MySql? (Le machito) 6. Re: TEMPLATES (Craig Meirick) 7. Re: Change queue without being owner (Javier Barroso) ---------------------------------------------------------------------- Message: 1 Date: Wed, 8 Apr 2009 17:18:51 +0200 From: Marco Vannini <marco.vannini(a)gmail.com> Subject: Re: [otrs] Help, restarting OTRS on centos 5 To: "User questions and discussions about OTRS." <otrs(a)otrs.org> Message-ID: <7bd09e660904080818w1567e9cej1aa1fcb71d4cec79(a)mail.gmail.com> Content-Type: text/plain; charset=ISO-8859-1 otrs is a "lamp" or I'm wrong ? just check if apache & mysql are running or try to restart them: service httpd restart service mysqld restart On Wed, Apr 8, 2009 at 5:08 PM, ZAHIR, Feraldi Zahrial <F.Zahir(a)unido.org> wrote: > Hi all, > > i need a really quick help on restarting OTRS running under centos 5, > i tried to look for otrs under /etc/init.d/otrs restart its not there > > thanks for the help > > regards > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > ------------------------------ Message: 2 Date: Wed, 8 Apr 2009 12:26:34 -0300 From: Carlos Eduardo Goncalves <carlos.eduardo.g22(a)gmail.com> Subject: Re: [otrs] Help, restarting OTRS on centos 5 To: "User questions and discussions about OTRS." <otrs(a)otrs.org> Message-ID: <fc4f50ea0904080826y14744680k17dd0a3ffd947406(a)mail.gmail.com> Content-Type: text/plain; charset="iso-8859-1" Hi, In my enviroment CentOS this file is there. I guess the file has deleted/losted in your server. regards 2009/4/8 ZAHIR, Feraldi Zahrial <F.Zahir(a)unido.org> > Hi all, > > i need a really quick help on restarting OTRS running under centos 5, > i tried to look for otrs under /etc/init.d/*otrs restart* its not > there > > thanks for the help > > regards > ** > ** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >

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