We have queues where autoreply is activated.
But we don't want to reply to vacation autoresponders and the like. Is
that possible?
Ralf Hildebrandt
Charité - Universitätsmedizin Berlin
Geschäftsbereich IT | Abteilung Netzwerk
Campus Benjamin Franklin (CBF)
Haus I | 1. OG | Raum 105
Hindenburgdamm 30 | D-12203 Berlin
Tel. +49 30 450 570 155
ralf.hildebrandt(a)charite.de
https://www.charite.de
Hi all,
We are facing with connection issues to https://*OURFQDN*/otrs/rpc.pl from
a remote server. A script on the remote server tries to connect OTRS but
returns with an error "SoapFault exception: [HTTP] Could not connect to
host in */path/to/file.php*"
I have checked the logs on the OTRS server and find only one line like
this"[24/Oct/2019:08:36:24 +0300] "POST /otrs/rpc.pl HTTP/1.1" 302 302 "-"
"PHP-SOAP/5.3.14""
We tried to connect over HTTPS but nothing changed. On the other hand,
there is an other test OTRS server -cloned from the PROD- and the script
can connect to it.
Did you faced an error like this before or can give me any recommendations?
Thank you to all.
*GÖKHAN ÖNER*
SİSTEM SORUMLUSU
SYSTEM SPECIALIST
------------------------------
Sabancı Üniversitesi
Üniversite Caddesi No:27
34956 Orta Mahalle
Tuzla - İstanbul
*T* 0 216 483 91 81
*F* 0 216 483 91 86
* www.sabanciuniv.edu * <https://www.sabanciuniv.edu/>
<https://www.sabanciuniv.edu/20yil>
I tried to change the following config element : Ticket::NumberGenerator::MinCounterSize
but it doesn't seem to have any impact on it.
De: "LQ Marshall" <qmarshall(a)iNetSpace.net>
À: "otrs" <otrs(a)lists.otrs.org>
Envoyé: Samedi 5 Octobre 2019 02:02:09
Objet: Re: [otrs] Tickets number of digits
I believe that you can change the ticket format. The setting is in the admin section somewhere. (There was a thread a long while back on the subject.) The format you're mentioning i do not believe will work. The format includes more than what you reference.
L.Q. [ mailto:Marshalllqmarshall@inetspace.netm | Marshall ]
One's strength is only determined when the challenge seems overwhelming.
-------- Original message --------
From: Alexis HAUSER <alexis.hauser(a)imt-atlantique.fr>
Date: 10/3/19 11:00 (GMT-05:00)
To: otrs <otrs(a)lists.otrs.org>
Subject: [otrs] Tickets number of digits
Hi,
Is there a way to change the number of digits used in the ticket numbers ?
For example, transform Ticket# 20190411 40000 031 into date + 3 digits for ticket number : Ticket#20190411031
Regards
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Sehr geehrte Damen und Herren,
in der Zeit vom 27.09.2019 bis einschließlich 13.10.2019 befinde ich mich nicht im Büro.
Beachten Sie bitte, dass Ihre E-Mail nicht automatisch weitergeleitet wird.
In dringenden Fällen wenden Sie sich bitte an unsere Hotline unter 0203-378530, oder an Herrn Gries (gries(a)opm-computer.de)
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Mit freundlichen Grüßen
Ronny Bär
OPM IT Service GmbH
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Today's Topics:
1. Troubleshooting DBUpdate-to-6.pl errors - FK issue (Nick Bright)
2. Re: Troubleshooting DBUpdate-to-6.pl errors - FK issue
(Florian Edlhuber)
3. OTRS 6 Calendar (Nick Bright)
4. Fill OTRS-Adressbook from Nextcloud contacts? (Mathias Waack)
5. Tickets number of digits (Alexis HAUSER)
6. Re: Tickets number of digits (=?UTF-8?B?TFEgTWFyc2hhbGw=?=)
----------------------------------------------------------------------
Message: 1
Date: Thu, 19 Sep 2019 13:58:24 -0500
From: Nick Bright <nick.bright(a)valnet.net>
To: otrs(a)lists.otrs.org
Subject: [otrs] Troubleshooting DBUpdate-to-6.pl errors - FK issue
Message-ID: <2fdbe889-8415-5f3a-6233-4431945548b0(a)valnet.net>
Content-Type: text/plain; charset=utf-8; format=flowed
Greetings,
I'm working on upgrading to v6, and in the process I'm getting an error
on Step 31/44 in DBUpdate-to-6.pl, clearly caused by some error in the
database. I'm trying to find that error to correct it, but the error
message isn't giving me enough information to do so.
Does anybody have any suggestions on how to find the offending data?
Once I find it, then I can figure out what to do to correct it.
Step 31 of 44: Post changes on article related tables ...
??????? - Reseting auto-incremental if needed for article table.
??????? - Performing needed actions on article_data_mime table.
??????? - Performing needed actions on article_data_mime_plain table.
??????? - Performing needed actions on article_data_mime_attachment table.
??????? - Re-create foreign keys pointing to the old article table.
[Thu Sep 19 13:31:20 2019] DBUpdate-to-6.pl: DBD::mysql::db do failed:
Cannot add or update a child row: a foreign key constraint fails
(`otrs`.`#sql-5e0_29`, CONSTRAINT `FK_ticket_history_article_id_id`
FOREIGN KEY (`article_id`) REFERENCES `article` (`id`)) at
/opt/otrs/Kernel/System/DB.pm line 470.
ERROR: OTRS-otrs.Console.pl-Dev::Code::CPANAudit-10 Perl: 5.16.3 OS:
linux Time: Thu Sep 19 13:31:20 2019
?Message: Cannot add or update a child row: a foreign key constraint
fails (`otrs`.`#sql-5e0_29`, CONSTRAINT
`FK_ticket_history_article_id_id` FOREIGN KEY (`article_id`) REFERENCES
`article` (`id`)), SQL: 'EXECUTE FKStatement'
?Traceback (5899):
?? Module: scripts::DBUpdateTo6::Base::ExecuteXMLDBString Line: 394
?? Module: scripts::DBUpdateTo6::Base::ExecuteXMLDBArray Line: 342
?? Module:
scripts::DBUpdateTo6::PostArticleTableStructureChanges::_RecreateForeignKeysPointingToArticleTable
Line: 419
?? Module: scripts::DBUpdateTo6::PostArticleTableStructureChanges::Run
Line: 67
?? Module: scripts::DBUpdateTo6::_ExecuteComponent Line: 157
?? Module: scripts::DBUpdateTo6::Run Line: 69
?? Module: scripts/DBUpdate-to-6.pl Line: 87
ERROR: OTRS-otrs.Console.pl-Dev::Code::CPANAudit-10 Perl: 5.16.3 OS:
linux Time: Thu Sep 19 13:31:20 2019
?Message: Error during execution of 'EXECUTE FKStatement'!
?Traceback (5899):
?? Module: scripts::DBUpdateTo6::Base::ExecuteXMLDBString Line: 397
?? Module: scripts::DBUpdateTo6::Base::ExecuteXMLDBArray Line: 342
?? Module:
scripts::DBUpdateTo6::PostArticleTableStructureChanges::_RecreateForeignKeysPointingToArticleTable
Line: 419
?? Module: scripts::DBUpdateTo6::PostArticleTableStructureChanges::Run
Line: 67
?? Module: scripts::DBUpdateTo6::_ExecuteComponent Line: 157
?? Module: scripts::DBUpdateTo6::Run Line: 69
?? Module: scripts/DBUpdate-to-6.pl Line: 87
--
-----------------------------------------------
- Nick Bright -
- Vice President of Technology -
- Valnet -=- We Connect You -=- -
- Tel 888-332-1616 x 315 / Fax 620-331-0789 -
- Web http://www.valnet.net/ -
-----------------------------------------------
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- Valnet Vault - Secure Cloud Backup -
- More information & 30 day free trial at -
- http://www.valnet.net/services/valnet-vault -
-----------------------------------------------
------------------------------
Message: 2
Date: Fri, 20 Sep 2019 08:27:15 +0200
From: Florian Edlhuber <florian.edlhuber(a)gmx.de>
To: "User questions and discussions about OTRS." <otrs(a)lists.otrs.org>
Subject: Re: [otrs] Troubleshooting DBUpdate-to-6.pl errors - FK issue
Message-ID: <1568960835.93249.5018914934(a)otrs.edlhuber.net>
Content-Type: text/plain; charset="utf-8"
Hi Nick,
19.09.2019 20:59 - Nick Bright schrieb:
> I'm working on upgrading to v6, and in the process I'm getting an error
> on Step 31/44 in DBUpdate-to-6.pl, clearly caused by some error in the
> database.
>(...)
> [Thu Sep 19 13:31:20 2019] DBUpdate-to-6.pl: DBD::mysql::db do failed:
> Cannot add or update a child row: a foreign key constraint fails
You are missing (or have wrong) key constraints. One quick and dirty
possibility
would be to turn off the key constraint check during update.
Better ask your database administrator, how to solve this issue.
--
Florian
I believe that you can change the ticket format. The setting is in the admin section somewhere. (There was a thread a long while back on the subject.) The format you're mentioning i do not believe will work. The format includes more than what you reference.L.Q. MarshallOne's strength is only determined when the challenge seems overwhelming.<div>
</div><div>
</div><!-- originalMessage --><div>-------- Original message --------</div><div>From: Alexis HAUSER <alexis.hauser(a)imt-atlantique.fr> </div><div>Date: 10/3/19 11:00 (GMT-05:00) </div><div>To: otrs <otrs(a)lists.otrs.org> </div><div>Subject: [otrs] Tickets number of digits </div><div>
</div>
Hi,
Is there a way to change the number of digits used in the ticket numbers ?
For example, transform Ticket# 20190411 40000 031 into date + 3 digits for ticket number : Ticket#20190411031
Regards
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
Hi,
Is there a way to change the number of digits used in the ticket numbers ?
For example, transform Ticket# 20190411 40000 031 into date + 3 digits for ticket number : Ticket#20190411031
Regards
Is there a plugin or mechanism available to be able to view (read only
is fine) Calendars in an external application? Specifically in the
native calendar app on an Android phone?
Is there a way to link calendars to specific Agents or Queues?
--
-----------------------------------------------
- Nick Bright -
- Vice President of Technology -
- Valnet -=- We Connect You -=- -
- Tel 888-332-1616 x 315 / Fax 620-331-0789 -
- Web http://www.valnet.net/ -
-----------------------------------------------
- Are your files safe? -
- Valnet Vault - Secure Cloud Backup -
- More information & 30 day free trial at -
- http://www.valnet.net/services/valnet-vault -
-----------------------------------------------
Greetings,
I'm working on upgrading to v6, and in the process I'm getting an error
on Step 31/44 in DBUpdate-to-6.pl, clearly caused by some error in the
database. I'm trying to find that error to correct it, but the error
message isn't giving me enough information to do so.
Does anybody have any suggestions on how to find the offending data?
Once I find it, then I can figure out what to do to correct it.
Step 31 of 44: Post changes on article related tables ...
- Reseting auto-incremental if needed for article table.
- Performing needed actions on article_data_mime table.
- Performing needed actions on article_data_mime_plain table.
- Performing needed actions on article_data_mime_attachment table.
- Re-create foreign keys pointing to the old article table.
[Thu Sep 19 13:31:20 2019] DBUpdate-to-6.pl: DBD::mysql::db do failed:
Cannot add or update a child row: a foreign key constraint fails
(`otrs`.`#sql-5e0_29`, CONSTRAINT `FK_ticket_history_article_id_id`
FOREIGN KEY (`article_id`) REFERENCES `article` (`id`)) at
/opt/otrs/Kernel/System/DB.pm line 470.
ERROR: OTRS-otrs.Console.pl-Dev::Code::CPANAudit-10 Perl: 5.16.3 OS:
linux Time: Thu Sep 19 13:31:20 2019
Message: Cannot add or update a child row: a foreign key constraint
fails (`otrs`.`#sql-5e0_29`, CONSTRAINT
`FK_ticket_history_article_id_id` FOREIGN KEY (`article_id`) REFERENCES
`article` (`id`)), SQL: 'EXECUTE FKStatement'
Traceback (5899):
Module: scripts::DBUpdateTo6::Base::ExecuteXMLDBString Line: 394
Module: scripts::DBUpdateTo6::Base::ExecuteXMLDBArray Line: 342
Module:
scripts::DBUpdateTo6::PostArticleTableStructureChanges::_RecreateForeignKeysPointingToArticleTable
Line: 419
Module: scripts::DBUpdateTo6::PostArticleTableStructureChanges::Run
Line: 67
Module: scripts::DBUpdateTo6::_ExecuteComponent Line: 157
Module: scripts::DBUpdateTo6::Run Line: 69
Module: scripts/DBUpdate-to-6.pl Line: 87
ERROR: OTRS-otrs.Console.pl-Dev::Code::CPANAudit-10 Perl: 5.16.3 OS:
linux Time: Thu Sep 19 13:31:20 2019
Message: Error during execution of 'EXECUTE FKStatement'!
Traceback (5899):
Module: scripts::DBUpdateTo6::Base::ExecuteXMLDBString Line: 397
Module: scripts::DBUpdateTo6::Base::ExecuteXMLDBArray Line: 342
Module:
scripts::DBUpdateTo6::PostArticleTableStructureChanges::_RecreateForeignKeysPointingToArticleTable
Line: 419
Module: scripts::DBUpdateTo6::PostArticleTableStructureChanges::Run
Line: 67
Module: scripts::DBUpdateTo6::_ExecuteComponent Line: 157
Module: scripts::DBUpdateTo6::Run Line: 69
Module: scripts/DBUpdate-to-6.pl Line: 87
--
-----------------------------------------------
- Nick Bright -
- Vice President of Technology -
- Valnet -=- We Connect You -=- -
- Tel 888-332-1616 x 315 / Fax 620-331-0789 -
- Web http://www.valnet.net/ -
-----------------------------------------------
- Are your files safe? -
- Valnet Vault - Secure Cloud Backup -
- More information & 30 day free trial at -
- http://www.valnet.net/services/valnet-vault -
-----------------------------------------------
