- otrs - OTRS mailing lists

two different active surveys
by Raul Orav 06 Sep '11

06 Sep '11

Hello, I noticed that it is possible only to use one so-called master-state survey. Its a small problem. Is it somehow possible to use 2 or more active survey parellel(different queues)? Regards, Raul

1 0

info multi-sites on 1 server
by DM_Julio Angulo 06 Sep '11

06 Sep '11

good morning, some time ago talking about the issue of multi-site, now in the company where I work we provide support to other company, want to be alone. example http://server/otrs/company1 http://server/otrs/company2 could be kind enough to give me any information or link to help me. grateful Julio Angulo

2 1

Ticket hook
by Raul Orav 06 Sep '11

06 Sep '11

Hello, I was looking for a way to ise different ticket hook names for different queues with no luck. Now i'm facing a problem now to name it maintenance tickets and how to name orders - any ideas? When it isnt possible to use different ticket hooks i should use one Common name for all tickets. At the moment i'm naming tickets as incidents, but a solution is nameing them just "service". At the moment we habe registered about 3000 tickets and the question is: when i rebane ticket hook does the system recognise email as a ticket article or it generates new tiket? Is the identifier hook name, number or both? Any ideas how to rename hook without breaking "the link"? Thank you. With best regards, Raul Orav

3 3

Agent specific signature
by Nils Leideck 05 Sep '11

05 Sep '11

Dear all, because of the discussion on ideascale.otrs.org regarding agent specific signatures I just created a new post on blog.otrs.org OTRS Blog: http://blog.otrs.org/2011/09/05/agent-specific-signatures/ Feedback if you like ;-) OTRS Ideascale: https://otrsteam.ideascale.com/a/dtd/Signature-per-agent./281289-10369 -- Cheers, Nils http://webint.cryptonode.de / a Fractal project

1 0

Auto Ticket Assignment
by José Francisco Luis Medina 05 Sep '11

05 Sep '11

it's possible allows automatic ticket assignment to agents? in this page i can see this info, but its free this option? http://www.otrs.com/en/solutions/subscriptions/feature-add-ons/descriptions/

2 1

Agent specific signature
by Nils Leideck 05 Sep '11

05 Sep '11

Dear all, because of the discussion on ideascale.otrs.org regarding agent specific signatures I just created a new post on blog.otrs.org OTRS Blog: http://blog.otrs.org/2011/09/05/agent-specific-signatures/ Feedback if you like ;-) OTRS Ideascale: https://otrsteam.ideascale.com/a/dtd/Signature-per-agent./281289-10369 -- Cheers, Nils http://webint.cryptonode.de / a Fractal project

1 0

Survey not update modify user
by Carlos Andrés Gallego Arboleda 05 Sep '11

05 Sep '11

Hi everyone. I have a question, in my company, somebody modify the survey frequently. The time of update always refresh on survey description, but the username was modify not, this value always are root@localhost. I've try modify from a lot of users whit the same issue. Any Idea??? Regards Carlos Gallego

1 0

CUSTOMER_REALNAME vs. Articles?
by Lars Jørgensen 05 Sep '11

05 Sep '11

Hi, Our standard salutation header is "Dear <OTRS_CUSTOMER_REALNAME>", but in some cases when you reply to an article in the ticket, that reply is not intended for the ticket customer. Maybe I need an example, because reading what I wrote above I'm not even sure I get it.. 1. Bob opens a ticket. Bob is customer. 2. I (as an agent) need info from Joe who knows about Bob's problems. I forward Bob's article to Joe from with OTRS. 3. Joe replies and his reply is added as an article to the ticket. 4. I didn't understand it, and I need further clarification from Joe. So I hit reply, and then we have trouble: OTRS gets the mail address right and puts Joe's mail address into my reply. But the text of the message starts with "Dear Bob". Is there a field like <OTRS_ARTICLE_REALNAME> to catch this one? -- Lars

3 2

Duplicate notifications
by Jefferson Davis 02 Sep '11

02 Sep '11

Trying to chase down why I'm getting duplicate notifications. One says "Hi OTRS", the other "Hi <agent name>" Seems to me this is a setting somewhere regarding sending notifications to the administrator. Will probably smack myself once someone reminds me where this is... Thanks -- Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 ext 120 (office) 661.392.0681 (fax) http://district.standard.k12.ca.us

2 4

Some questions to the ITSM package
by Aleksandar Lazic 01 Sep '11

01 Sep '11

Dear listmembers. I'am very interested into the ITSM Package of OTRS. I have now installed the latest packages and took a look into the solution. First of all thanks for your huge work. I miss some functions. 1.) Handl & maintain Contracts 2.) Contracts <=> SLA connections 3.) Sign a pdf => maybe I have overseen this. If anybody interested in this issues than I can explain it a little bit ;-) Cheers Aleks

1 0

Schedule Statistics file to be generated twice a day
by Paul.Andurnache＠aviva.ro 01 Sep '11

01 Sep '11

Hello, Can a schedule be created to generate a certain raport from Statistics -> Overview ? Thanks, Paul Andurnache Junior Security Officer Aviva Group Romania Tel: +4 021 2038300 Fax: +4 021 2038301 Email: paul.andurnache(a)aviva.ro www.aviva.ro Aviva Asigurari de Viata SA - str. Buzesti 76-80, et. 1-3, sector 1, Bucuresti, cod 011017 - Tel. 021-203.83.00, Fax 021 203 83 01 Aviva Societate de Administrare a unui Fond de Pensii Privat - str. Buzesti 76-80, et. 4, sector 1, Bucuresti, cod 011017 - Tel. 021 203 84 00, Fax 021 203 84, 02 Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and kindly notify the sender by reply email. Please advise immediately if you or your employer does not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of Aviva shall be understood as neither given nor endorsed by it Prezentul mesaj poate contine informatii confidentiale. In cazul in care nu sunteti persoana mentionata ca destinatar (sau persoana nominalizata pentru a trimite mesajul catre destinatar), nu puteti copia sau trimite acest mesaj catre o terta persoana. In acest caz, va rugam sa stergeti acest mesaj si sa anuntati emitentul prin trimiterea unui raspuns. Va rugam sa ne anuntati imediat in cazul in care dumneavoastra sau angajatorul dumneavoastra nu accepta comunicarea unor astfel de mesaje prin intermediul email-ului. Opiniile, concluziile sau orice alte informatii din acest mesaj care nu au legatura cu activitatea companiei Aviva vor fi interpretate ca nefiind date sau aprobate de catre aceasta. Please don't print this e-mail unless you really need to.

2 1

LDAP: Looking at two OUs
by Lars Jørgensen 31 Aug '11

31 Aug '11

Hi, We have users in two different OUs that I need to be able to authenticate to OTRS. What's the easiest/best way to accomplish that? It's like this: company |-1 |-2 |-3 I want to authenticate users from OUs 1 and 3, but not 2. -- Lars

3 3

Otrs with lighttpd + fastcgi
by Wagner 30 Aug '11

30 Aug '11

Hello, has anyone tried using lighttpd + fascgi instead of apache + mod_perl? My otrs is very slow, so I was wondering if this could help Thanks

6 14

Help with hardware
by Wagner 30 Aug '11

30 Aug '11

Hello guys, I needing a table, with a number of users or tickets (don't know which is better to estimate) and the hardware needed to the server, something like this: 50 agents - ~1 GB RAM, processor Y and X GB HD 100 agens - ~ 2 GB RAM, processor Z and Y GB HD does anyone have it? Or can help me to build one? Thanks

4 7

Forward not forwarding attachments
by Neil Simpson 30 Aug '11

30 Aug '11

Hi, When we send an email ticket out with an attachment, it goes out with the attachment. If we try to "forward" that ticket then the attachment shows as attached (you have option only to delete attachment) but when sent it does not attach the mentioned attachment. Anyone else seen this behaviour. I ran several tests and always same result. i dont see an option in OTRS to correct this behaviour. thanks Neil

2 2

problem with signature
by Luc Van den Abeele 29 Aug '11

29 Aug '11

Hi, I don't know if this is the right forum to sent this to but I'll give it a try. We are using a reply-template with signature with a reference to a gif file (<a href="http://www.XXXX.com/"><img border="0" src="http://www.XXXX.com/..../logo.gif" /></a>) We are facing the following problems 1) Suppose we have a customer that has also a image in his request. When we are replying to his mail, the original part of the mail is cut off of the mail. So everything that stands after our signature is gone. The strange thing is, when we are creating the message, we see everything correctly (so the original mail is visible after our response) but when we press send the customer doesn't see his original message and it's also gone in the ticket history. When we reply to the exact same mail without our signature, the original mail is still there, both in the ticket overview as in the response to the customer. When the original mail doesn't contain a signature, the problem is also not there. So only when both the original mail as the reply contains an image in the signature, the original mail is gone. 2) Same situation, customer sends request with image in the signature. When we are replying with an image in the signature, our image is replaced with the image of the original mail (and the original mail is gone) We are running otrs 3.0.4 Someone has any idea ? Regards Luc

3 3

mod_security configuration
by Jefferson Davis 29 Aug '11

29 Aug '11

Can anyone provide some insight as to how I can prevent mod_security from interfering with OTRS? When it's default config is enabled various parts of the admin interface are blocked. I do not want to run apache without it but it makes OTRS act screwy. BTW this was the source of the otrs/index.pl 403 access denied errors. -- Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 ext 120 (office) 661.392.0681 (fax) http://district.standard.k12.ca.us

3 6

Sla based on Priority
by Rahul singhal 29 Aug '11

29 Aug '11

Hello Team , I have installed OTRS (V 3.0.6). In my setup, I am mapping SLA and priority on impact rather than service based SLA changes. Which would mean that if I am changing my priority, from the priority tab, I would need to change my impact, which would define the priority and SLA for that ticket as well. This is working fine. I am able to get it working. Now what I am getting stuck on is the SLA escalation time etc. When I change the impact SLA and priority changes but the co-responding escalation times are not getting reflected in the ticket information. I am confused about defining the calendar and queue based escalation times too. Please help, I have been stuck on this for a very long time. Thanks & Regards Rahul Singhal

1 0

Current incident state?
by José Francisco Luis Medina 26 Aug '11

26 Aug '11

hello greetings to all, I know that parameter controls the LED colors found on the side in the Overview: State, I just load my service and the system places the green LED on and says that this Operational, do not understand what controls this ...

1 0

Service<->Queue
by José Francisco Luis Medina 26 Aug '11

26 Aug '11

there is no possibility to link the Service to Queue? is a bit annoying to have the complete list of services and that nothing filter this ...

3 4

Linking Cusotmers to CIs
by Robert Poreba 25 Aug '11

25 Aug '11

Guys, Have anybody found any good way to link Customers to CIs? I know you can create a field on the CI that can contain user name. But is there any easy way to see those CIs from the New Ticket screen? -- Regards, Robert

1 0

OTRS Notifications
by Garabed Yegavian 25 Aug '11

25 Aug '11

I would like to be able to send out notifications to customers regarding service outages. Lets say I send a notification out today for a scheduled service outage on 10/01/2011, I would also like to automatically have a reminder of that notification sent out 1 week before the outage and then another notification the day before the outage. Is this possible? Thank you, Garabed Yegavian

1 0

Close all tickets in Queue
by Le machito 25 Aug '11

25 Aug '11

Or: *Bulk Action.* EM ----------------------------------------------------------- Generic Agent. On Sat, Aug 20, 2011 at 10:27 PM, Jean BROW <everydaywow at gmail.com <http://lists.otrs.org/cgi-bin/listinfo/otrs>> wrote: >* I have a queue with 2000 tickets open, how can I close all at same time?*>**>**>* ---------------------------------------------------------------------*>* OTRS mailing list: otrs - Webpage: http://otrs.org/*>* Archive: http://lists.otrs.org/pipermail/otrs*>* To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs*>**

2 1

OTRS tickets overview small medium preview Icons
by Le machito 25 Aug '11

25 Aug '11

Hello everybody, I have 2 OTRS versions working, one in Windows the other one in Linux. I am trying to insert this 3 ticket overview icons (in the right side). Do you know how to do it? Thanks in advance EM

1 0

Customer Information ($Data{"CustomerTable"} in AgentTicketZoom.dtl)
by Marius Vaitiekunas 24 Aug '11

24 Aug '11

Hello, I would like to change $Data{"CustomerTable"} in AgentTicketZoom.dtl, because I do not like what it gives me. When, I enable customer_ids Customer information in AgentTicketZoom shows me all this CustomerIDs (for example CustomerA;CustomerB;...;CustomerZ). How could I change it to show me only CustomerID? The same happens, when I try to print a ticket. I am getting CustomerIDs instead of CustomerID. Thank You for help. -- mv

2 2

Use Postmaster to disable call re-opening on followup
by Robert Poreba 24 Aug '11

24 Aug '11

Hi All, I'm wondering if there is a way to use Postmaster filter to prevent calls from re-opening after follow up is received. I like the re-opening feature but I would like to disable it for one particular customer. The reason is that when we log calls in otrs, the email from otrs logs a call on the other system. Now when we close the call before they do, their closure notification re-opens our call.. -- Thanks a lot, Robert

3 5

Template char set issues
by Neil Simpson 24 Aug '11

24 Aug '11

Hello, Just upgraded from 2.4.7 and now all self-made templates do not show correctly. I have everything set to UTF-8 and yet i still have strange characters instead of the correct character. I have tried setting the UTF-8 options manually in each template/form but this does not effect it. the "page source" shows in the header " <meta http-equiv="Content-type" content="text/html;charset=utf-8" /> " so it should be set. if i manually paste some french/german text into the text field it is shown correctly, only if i use a template does it not show correctly. httpd.conf is default UTF-8. running out of ideas. thanks for any guidance. Neil

2 3

Feature question
by Ugo Bellavance 23 Aug '11

23 Aug '11

Hi, We are using OTRS (about to switch to 3.0) and we are wondering if OTRS is already able to fit those needs: - Have a response time associated to a priority - Have a "target date" assigned manually by an agent for solution for a ticket With this info, would it be possible to have a report for: - Tickets that do not meet the response time - Tickets that do not meet the solution target date Thanks, Ugo

7 10

Wildcards in OTRS
by Paul.Andurnache＠aviva.ro 22 Aug '11

22 Aug '11

Hello, I`m trying to put a filter using PostMaster and i want to filter e-mails that contain a certain string in the subject because the whole subject is different everytime. I tried with %string% but it is not working.... Is there a different character for wildcard ? I`ve selected in the Filter Condition -> Header 1 : Subject -> Value 1: %string% Set Email Headers -> X-OTRS-Ignore -> Value 1: Junk The option for set after match is set to "No" Regards, Paul Andurnache

2 1

Signature on new tickets
by Jean BROW 22 Aug '11

22 Aug '11

Hi, Anyone know how I can be able to choose signature when I create new tickets? It is the default signature, but I cannot change it... Regards.

2 1

Close all tickets in Queue
by Jean BROW 21 Aug '11

21 Aug '11

I have a queue with 2000 tickets open, how can I close all at same time?

2 1

Article displayed in Preview mode
by Mike Morris 20 Aug '11

20 Aug '11

It seems like this should be a preference, but I can't find it under "SysConfig"... When using "Preview" (vs "Small" or "Medium") display in Queue View and New Messages, there is an Article selected for display (the other modes show only Ticket level information). The selected Preview Article is the most recent Customer interaction... is it possible to change this to the most recent Article, including Agent Notes? (Note that this is not a question about sorting order... as I originally misinterpreted it when asked :-) OTRS 2.4.6, Apache & PostgreSQL on Ubuntu TIA, MikeM

1 0

Free Text type
by Wagner 18 Aug '11

18 Aug '11

Hello, is there a way to use a FreeText to a field like a text area where the user be free to type whatever he wants? Thanks

4 9

SLA set by group
by Xiaoxing Meng 18 Aug '11

18 Aug '11

Hi guys, Is it possible to have the SLA set by group? I can see in OTRS the SLA can be associated with different types of services, but what I want is that for different group of customers, for different services, we have different SLA. For example, We have three customer group "Gold group", "Silver group" and "Bronze group". There are general service, software service, hardware service for each group but with different SLA. For Gold group, SLA for general service is "first response time: 240 notify by 10%; update time: 360 notify by 20%; solution time: 720 notify by 20%" For Silver group, SLA for general service is "first response time: 300 notify by 10%; update time: 3420 notify by 20%; solution time: 780 notify by 20%" ...... When the customer who belongs to Gold group is login, the services and SLAs associated with this group will be set on the choice. Best regards, Xiaoxing

2 1

Ticket state depending of ticketfreetime fields
by Ugo Bellavance 18 Aug '11

18 Aug '11

Hi, Would it be possible to create a genericAgent job that changes the state of a ticket depending of what is in a ticketfreetime field? My idea is that when a ticket is created, our staff must provide the customer with an ETA. However, in the customer interface, there is now way to see this field in the overview interface. So if I could make a job that does: If ETA < $CURRENTDATE and Ticket State is not closed, then Change Ticket State to "ETA expired". Thanks, Ugo

1 0

Created new CustomerTicketMessage.pm that is not working
by kamran matchcraft 18 Aug '11

18 Aug '11

Hi, I wanted to create a new template, not just a button on the same page, but a new designed template that had it's own button on the CustomerTicketOverview page. So, when you click this button, you have a new designed page, and the Action=OtherCustomerTicketMessage This process caused me to add configuration to the Config.pm and create a OtherCustomerTicketMessage.pm file under /Kernel/Modules But, when I click on the Submit button nothing happens. Any clues or way to direct me to debug this? Thanks, Kamran

1 0

Field template on creation of different type of the ticket
by Xiaoxing Meng 18 Aug '11

18 Aug '11

Hi, Who knows how we have a field template on customer ticket creation interface? The only thing that I know is that we can do some modifications in "Kernel/Output/HTML/Standard/CustomerMessageNew.dtl " and the explaination is just for version 2.4.7. Do anyone has any ideas to do this on version 3.0.8. For example, we need a field like "version of the software" for "software ticket". Any reply will be appreciated. Xiaoxing

2 14

Fields in CustomerTicketZoom
by Ugo Bellavance 18 Aug '11

18 Aug '11

Hi, I think I just found out why I had problems adding freetext fields to the TicketZoom view of the customer interface (http://thread.gmane.org/gmane.comp.otrs.user/35431/focus=35434) 1- The field has to be populated to be displayed. If it is null, it is not displayed. 2- It looks like a mandatory field is not displayed if it has been created with a default value. Once I edit the field after the ticket has been created, it is shown.

1 0

Match priority to SLA
by Ugo Bellavance 18 Aug '11

18 Aug '11

Hi, How could I match priorities to SLA? When the ticket is created with a given SLA, I want to have a corresponding priority set (for the color). Of course, if the SLA is changed, the priority should also change. Thanks, Ugo

2 2

Auto check of the text fomat entered
by Xiaoxing Meng 18 Aug '11

18 Aug '11

Hi guys, Is it possible to check automatically the fomat of the text that we enter in the freetextfield? I need a textfield in which we can enter a number in form like "INT-0001" as the internal reference for a ticket; another textfield in which we can enter a number in form like "EXT-0001" as the external reference for a ticket; the third textfield for ticket location that is obliged to be entered in form like 7311.0260N+01833.4285W. (W: West; S: South; N: North; E: East) So I need the system to check to verify the fomat if the fomat is incorrect, the ticket will be rejected and an explanation will be sent. Best regards, Xiaoxing

1 0

PostMaster filter to process a TicketTime Value
by Ugo Bellavance 18 Aug '11

18 Aug '11

Hi, We'd like to be able to have our customers specify a deadline for some e-mail requests. We use TicketFreeTime2 field for that. Is it possible to process an e-mail with a filter so that if a customer sends an e-mail that contains something like: Deadline: 2011-09-09 10:12:00, it sets the X-OTRS-TicketTime2 to 2011-09-09 10:12:00? Thanks, Ugo

2 4

Re: [otrs] Missing Free Fields Link
by LQ Marshall 18 Aug '11

18 Aug '11

Le 2011-08-17 16:48, LQ Marshall a écrit : > In which interface? Agent? Customer? Both? > > Can you see them in the database? The agent interface is where I'm attempting to restore the link. Not sure how useful the Free Field link would be for a customer (a good opportunity for them to corrupt something?) but I suppose that it might be needed for some. Continue to look but not finding much success. Specifically, a link on the agent ticket screen called "FREE FIELDS" used to be there. The link returned a screen where I would primarily fix/setup Master-Slave settings. The screen allowed you to edit other Free Fields as well and the Ticket title as well. After we upgraded to 3.0.x the link didn't return... and I've got a number of master-slave edits to make and can't find the page to correct them. If you know please share... ty

1 0

Missing Free Fields Link
by LQ Marshall 17 Aug '11

17 Aug '11

After our last two upgrades, the "Free Fields" link disappears from the tickets. Last time I eventually found that something had been incorrectly set and turned them off, but I'm not been so successful with 3.0.x. I've not been able to find an appropriate link in my searches. Does anyone know where what setting enables the Free Fields button on the tickets? tia

2 1

Send Customer Notification With SLA time
by Wagner 17 Aug '11

17 Aug '11

Hello, is there a way to send a e-mail to the customer with the estimated SLA time for solving his issue? and a e-mail if the SLA time has reached 50%, and another if it reaches 90% Thanks

2 4

How to sort ticket view queue or ticket view stutus by last changed ticket
by mohammad shahmoradi 17 Aug '11

17 Aug '11

I'm new to OTRS and I'm using otrs 3.0.9. tickets are not displayed by last changed ticket order. Is there any way to sort tickets by last changed ticket so when someone adds a note to a ticket or sends a responce to a ticket you can understand. Or is there any way to add a colomn to ticket view stutus that shows last changed ticket ??? plz help me

2 1

Duplicates... link or merge?
by Ugo Bellavance 17 Aug '11

17 Aug '11

Hi, What is the recommended procedure in the case where two persons open a ticket that describe exactly the same problem? In 2.3, we used to use merge, but when closing one ticket, the other would need to be closed manually. Thanks, Ugo

5 11

RSS Modules
by Mikola Rose 17 Aug '11

17 Aug '11

Hi again, Has anyone had any experience with adding the rss feeds that are found on the agent dashboard to the customer pages?

2 2

upgrade to otrs 3.0.9
by Andrew Meyer 17 Aug '11

17 Aug '11

I just upgraded to Fedora 15 and OTRS 3.0.9 now when I got to reply to ticket, the message body disappears... this is on all browsers. When I go to add another empty response, the body of it is gone as well. Any ideas? Andrew Meyer ameyer(a)precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146

2 1

New field as Time Units
by Himanshu Arora 16 Aug '11

16 Aug '11

Hi, I want to create a new field as like Time Units, whenever I update the ticket and enter the hours / minutes / seconds so that it keeps on adding it, just as same as Time Units. Can someone please help? Thanks, Him

1 0

Define the reference of a ticket
by Xiaoxing Meng 16 Aug '11

16 Aug '11

Hi guys, Is it possible to define our own form of ticket reference and how to do that with OTRS? For example, A ticket declaring a software problem begins with SF, the date of creation, the number of the ticket(SF-16082011-0001). Best regards, Xiaoxing

1 0

Adding multiple customer emails in TO field via Auto Complete
by Muhammad El-Sergani 16 Aug '11

16 Aug '11

Dear list, Is there a way to add more than just one customer email address in the TO/CC/BCC field(s) via the auto complete feature? Something similar to Thunderbird and Outlook? I mean, why is it limited to only one address, and one has to use the address book then? Is it planned as a feature in one of the future releases? //M

1 0

Customer full name not taken when using Address Book
by Muhammad El-Sergani 16 Aug '11

16 Aug '11

Dear list, I'm wondering if anyone can help with the following: When creating a new email ticket, and selecting Address Book, we populate the TO's and CC's, but strangely, only the email is taken and put into the fields, customer names are not taken as well. Can anyone help please? //M

3 5

Tickets wont stay closed
by Robert Woodworth 16 Aug '11

16 Aug '11

Im trying to figure out why some tickets stay closed and yet others re open themselves. Any troubleshooting ideas ? I set the ticket to closed-successful and a little while later its reopened all by itself. I know I misconfigured something, but I cant find the error.

3 3

Managing multiple companies
by Munroe Sollog 14 Aug '11

14 Aug '11

We are trying to use OTRS to manage multiple company's tickets. However, there doesn't seem to be a way to automatically associate 'customers' with queues when they create customer accounts. The ideal case would be to use the domain part of the email address to make a decision for what queue they can see. This feature exists when people submit tickets via email; I am able to route their ticket to their company's queue. The best I can figure out is to not allow newly registered users to submit tickets at all through the web interface until an admin assigns them a group. This would work fine except I can't alert the admin that a new customer has been registered. To recap: 1) Can web-registered users be automatically joined to their company's group based on their registered email address? 2)Can admin/agents be alerted when a user registers via customers.pl? Does anyone else do something similar? If so, how do you handle this problem? Munroe Sollog Digirati Consulting sollog(a)digiraticonsulting.com (610) 332-7234 x805

1 0

Você tem uma nova mensagem no Badoo! Veja agora...
by Badoo 12 Aug '11

12 Aug '11

Thiago Barroncas deixou uma mensagem para você... Só você pode ler o conteúdo desta mensagem e ver quem a enviou. Delete a qualquer momento ou responda imediatamente com o sistema de troca de mensagens. Para descobrir o que diz a mensagem, siga este link. http://us1.badoo.com/01145509745/in/h38SaPi4BWc/?lang_id=61&m=21&mid=4e4572… Mais gente que espera pacientemente por você: Rommel (Quito, Equador) Mariana (Niterói, Brasil) Ingrid (Niterói, Brasil) http://us1.badoo.com/01145509745/in/h38SaPi4BWc/?lang_id=61&m=21&mid=4e4572… Se o link desta mensagem não funcionar, copie e cole-o em seu navegador. Este email faz parte de nosso sistema de entrega para a mensagem enviada por Thiago Barroncas. Se recebeu este email por engano, por favor ignore-o. A mensagem será deletada em breve. Divirta-se! A Equipe Badoo Você recebeu este email, porque um membro do Badoo deixou uma mensagem para você no Badoo. Esta é uma mensagem de somente envio. Respostas a esta mensagem não são monitoradas ou respondidas. Se você não quer receber mais mensagens do Badoo, por favor nos notifique: http://us1.badoo.com/impersonation.phtml?lang_id=61&mail_code=21&email=otrs…

1 0

FirstName and LastName instead of username in owner field in reports.
by Marat Rabidinov 12 Aug '11

12 Aug '11

Hi all. How I can input FirstName and LastName of agent instead of Username as owner in reports? Thanks! -- ---------------------------------- Marat Rabidinov SaimaTelecom Bishkek, Kyrgyzstan tel. +996 312 900159 e-mail: m.rabidinov(a)saimatelecom.kg -----------------------------------

1 0

otrs 3.0 templating
by Neil Simpson 12 Aug '11

12 Aug '11

Hi all, Have been preparing a test system on version 3.0.9, an upgrade from 2.4.7. Changed all templates to the new way of doing it but we have over 100 templates on AgentTicketEmail.dtl and it takes half the screen, on the 2.4.7 version there was a way to hide templates and just show them when you clicked on a link. Then after clicking the template you wanted the templates would be hidden again and each field populated with the template data. Can anyone enlighten me as to how to do this in version 3.0? thank you in advance Neil

1 0

add my own drop down to a ticket
by mc otrs 11 Aug '11

11 Aug '11

Hi guys, Can I add my own drop down to a ticket so I can select the category when creating a ticket and get a categozied result when generating a report? I know I can use service ->SLA to add a tree which I can select from. However, I want more than one categorization. For example, I want a ticket to select "Windows->logon->cannot logon" as "service" and "SLA". Meanwhile, I also want an agent to be able to select some other informaiton that I am interested like a drop down called "frequency" where I can select something like "only once", "occationally" or "can be reproduced". I may want to add a third dropdown to select something else... Is there anyway to do this? Thank you for any help you may provide. Sincerely, Andrew

3 2

FreeText
by Ugo Bellavance 11 Aug '11

11 Aug '11

Hi, How is the "Required" enforced in FreeText fields? For example, in Ticket::Frontend::AgentTicketFreeText###TicketFreeTime, we can use 0, 1 or 2 for content of a key. If we choose 2 there for content of a key, what will force this field to be populated? Thanks, Ugo

2 2

Ignore message with a certain string in the subject
by Paul.Andurnache＠aviva.ro 11 Aug '11

11 Aug '11

Hello, Is there an option to ignore certain e-mails from users ( automated responses, out of office etc... ) ? The subject would have a certain string in it " out of office " and we would like for the OTRS to ignore those messages ( not to create new tickets ). Regards, Please don't print this e-mail unless you really need to.

4 4

Type a mandatory field in ticket creation in customer.pl?
by Ugo Bellavance 10 Aug '11

10 Aug '11

Hi, I can't find a way to not display the Type field in the customer interface's ticket creation page. I think I have seen that the ticket type can be disabled. This could be an option. Is there a way to get rid of the type field w/o disabling the type? Thanks, Ugo

2 1

"owner" of unlocked tickets
by Lars Jørgensen 10 Aug '11

10 Aug '11

Hi, One aspect of OTRS that I have to explain again and again is that an unlocked ticket is in fact unlocked. "But I can see the owner right there! On the screen! Look!", complains the Agent, and doesn't do anything about the ticket. Because it is owned by somebody else, right? Is it possible to remove all references to previous owners in the various lists and views of unlocked tickets that OTRS provides? If I want to see previous owners, I can just open the ticket and look at it. I guess we can create an agent called "Nobody" and assign free tickets to him with a Generic Agent. But this seems like a nasty workaround if a more elegant solution exists. Lars

4 7

Upgrading in two steps
by Ugo Bellavance 10 Aug '11

10 Aug '11

Hi, My current production system is running 2.3.3. I've set up a test system on which I installed 3.0.9 and have imported my backup from my 2.3.3 system, did all the steps to make it working. Now, I'm doing some testing on this 3.0.9 system, but when I'll be ready for the final migration, do I have to set another server (VM in my case), or can I simply import my 2.3.3 database and just run the upgrade scripts on it? Thanks, Ugo

1 0

Survey
by Wagner 10 Aug '11

10 Aug '11

Hello, is there a way to send a survey even if the ticket it´s not closed? I´ve created a state for Waiting Confirmation (pending), the user should receive the survey and if he says it´s ok, the ticket will be closed Thanks

4 15

Can't delete originally merged tickets
by Muhammad El-Sergani 09 Aug '11

09 Aug '11

Dear list, I'm trying to delete tickets from my system that were merged into others. So I created a Generic Agent job, and set the Subject to "Ticket Merged", and chose "Delete Messages" ... but nothing happens. Is it possible to delete such tickets? And how please? Thanks and Best Regards, Muhammad El-Sergani.

2 2

dtl for CustomerTicketOverView
by Ugo Bellavance 09 Aug '11

09 Aug '11

Hi, I can't find any file that contains CustomerTicketOverView in /opt/otrs/Kernel/Output/HTML/Standard. Is it normal? Thanks, Ugo

1 1

Creating New Tickets With The Company Infomation
by matty jones 09 Aug '11

09 Aug '11

I am looking for a way to create new tickets based on the infomation stored in the customer_company table not the customer_user table. When I create a new phone or email ticket I would like theFrom Customer: field to autocomplete against the company table not the user table. If possible, next to options, instead of clicking customer and bringing up that table I would like to click on company and bring up that table. My ultimate goal is to make OTRS company centric instead of user centric. I understand how to add columns to the various tables and set the customerid to the company id to link them but this doesn't work in our case. I have no problem with modifying the code myself, but I can't seem to find the sections of code I need to work with. Thanks. Matty

1 0

Display of TicketFreeTime fieds in customer interface
by Ugo Bellavance 09 Aug '11

09 Aug '11

Hi, I would like to use TicketFreeTime fields for my tickets, so here is what I did: - Created the field in Core::TicketFreeTime - Enabled its display in agent interface in: Ticket::Frontend::AgentTicketFreeText###TicketFreeText - Enabled its display in customer interface in : Ticket::Frontend::CustomerTicketZoom###AttributesView I can see the field in the agent interface, but I can't see it in the customer interface when I zoom on a ticket. Is it a caching issue? Where is this field supposed to be? Also, is it possible to have this field displayed in the summary view of the customer interface? Thanks, Ugo

3 5

I can't close tickets
by Marat Rabidinov 09 Aug '11

09 Aug '11

Hi. I have a CentOS 5.5 i686. Apache 2.2.3, perl 5.8.8, mod_perl 2.0.4-6, OTRS 3.0.9 I have a problem which appears sometimes. I can't close a ticket. I open a ticket, click a "Close" button and get a new window for closing a ticket. But when I have filled a form and click button "Send", the window doesn't close. It stays open and empty. If I close this window and refresh a page of ticket, I see that I have added a new note "Close", but a ticket has status "OPEN". In a several time of this procefure, a ticket will be closed. And if I restart a apache (httpd) service, a ticket will be closed at once when I click "Send" in Closing window. So, how I can solve this issue? -- ---------------------------------- Marat Rabidinov SaimaTelecom Bishkek, Kyrgyzstan tel. +996 312 900159 e-mail: m.rabidinov(a)saimatelecom.kg -----------------------------------

2 5

Ignore a specific error log
by José Francisco Luis Medina 08 Aug '11

08 Aug '11

Hello good morning, I'm doing the customization of OTRS 3.0.9 to implement in my workplace, in the process I have seen the need to change some things in the pack FAQ, but after doing so, the system detects such errors in the files changes. How I can prevent this from happening? thank you very much who can help me

3 3

Merging multiple Tickets
by Dion van Adrichem 05 Aug '11

05 Aug '11

Lets say that there are 3 tickets. A, B and C If Ticket C is merged to Ticket B. And afterwards Ticket B is merged to Ticket A. Is it normal that when an extra email arrives for Ticket C that it will be added to Ticket B? I would expect the new email to be added to Ticket A. Currently my installation of OTRS 3.0.4 behaves like describe above, but it seems counter intuitive right? Dion

3 4

out of memory
by Fabio Flores 05 Aug '11

05 Aug '11

Hello, For some reason my OTRS installation stops sending e-mail and according to the log files, its a "out of memory" issue. My server doesnt have memory issues as you can see bellow: free -m total used free shared buffers cached Mem: 3330 3238 92 0 170 1367 -/+ buffers/cache: 1700 1630 Swap: 2055 0 2054 Software version: CentOS Linux 5.5, apache 2.2.3-45, perl v5.8.8, otrs version 3.0.9-01 Logs: [Fri Jul 29 23:20:02 2011][Notice][Kernel::System::PID::PIDCreate] Can't create PID GenericAgent, because it's already running (xy.x.com/32722) [Sat Jul 30 00:10:14 2011][Error][Kernel::System::PostMaster::Filter::FilterGet][199] ERROR: out of memory DETAIL: Failed on request of size 8160. , SQL: 'SELECT f_type, f_key, f_value, f_name, f_stop FROM postmaster_filter WHERE f_name = ?' [Sat Jul 30 00:10:15 2011][Error][Kernel::System::SystemAddress::SystemAddressQueueID][322] ERROR: out of memory DETAIL: Failed on request of size 8160. , SQL: 'SELECT queue_id FROM system_address WHERE valid_id IN ( 1 ) AND LOWER(value0) = LOWER(?)' [Sat Jul 30 00:10:15 2011][Error][Kernel::System::SystemAddress::SystemAddressQueueID][322] ERROR: out of memory DETAIL: Failed on request of size 8160. , SQL: 'SELECT queue_id FROM system_address WHERE valid_id IN ( 1 ) AND LOWER(value0) = LOWER(?)' [Sat Jul 30 00:10:15 2011][Error][Kernel::System::Queue::QueueLookup][475] ERROR: out of memory at character 16 DETAIL: Failed on request of size 28. , SQL: 'SELECT id FROM queue WHERE name = ?' [Sat Jul 30 00:10:15 2011][Error][Kernel::System::Queue::QueueLookup][482] ERROR: out of memory at character 18 DETAIL: Failed on request of size 28. , SQL: 'SELECT name FROM queue WHERE id = ?' [Sat Jul 30 00:10:15 2011][Error][Kernel::System::CustomerUser::DB::CustomerSearch][310] ERROR: out of memory DETAIL: Failed on request of size 8160. , SQL: 'SELECT login , first_name, last_name, email FROM customer_user WHERE LOWER(email) LIKE LOWER('mailer-daemon(a)mon1.xyz') AND valid_id IN (1) LIMIT 250' [Sat Jul 30 00:10:15 2011][Error][Kernel::System::Ticket::TicketCheckNumber][261] ERROR: out of memory at character 16 DETAIL: Failed on request of size 28. , SQL: 'SELECT id FROM ticket WHERE tn = ? LIMIT 1' [Sat Jul 30 00:10:15 2011][Error][Kernel::System::Queue::QueueLookup][482] ERROR: out of memory at character 18 DETAIL: Failed on request of size 28. , SQL: 'SELECT name FROM queue WHERE id = ?' [Sat Jul 30 00:10:15 2011][Error][Kernel::System::State::StateGet][223] ERROR: out of memory DETAIL: Failed on request of size 8160. , SQL: 'SELECT ts.id, ts.name, ts.valid_id, ts.comments, ts.type_id, tst.name, ts.change_time, ts.create_time FROM ticket_state ts, ticket_state_type tst WHERE ts.type_id = tst.id AND ts.name = ?' [Sat Jul 30 00:10:15 2011][Error][Kernel::System::Ticket::TicketCreate][405] No StateID for 'new'! [Sat Jul 30 00:10:15 2011][Error][/opt/otrs/bin/otrs.PostMaster.pl][136] Can't process mail, see log sub system! at /opt/otrs/bin/otrs.PostMaster.pl line 116. [Sat Jul 30 00:10:16 2011][Error][Kernel::System::DB::new][181] expected authentication request from server, but received c [Sat Jul 30 00:10:16 2011][Error][/opt/otrs/bin/otrs.PostMaster.pl][136] Got no DBObject at /opt/otrs/Kernel/System/PostMaster.pm line 101, <STDIN> line 57. [Sat Jul 30 00:10:16 2011][Error][Kernel::System::DB::new][181] expected authentication request from server, but received c [Sat Jul 30 00:10:16 2011][Error][/opt/otrs/bin/otrs.PostMaster.pl][136] Got no DBObject at /opt/otrs/Kernel/System/PostMaster.pm line 101, <STDIN> line 57. [Sat Jul 30 00:10:16 2011][Error][Kernel::System::DB::new][181] FATAL: out of memory Could you please point me to where I should look first? Thanks in advance ---------------------------------------------- Fabio Flores

2 2

OTRS parse e-mail text to get parameters
by Ugo Bellavance 04 Aug '11

04 Aug '11

Hi, Can OTRS parse the e-mail body to get priority of a request? I'd like to create an e-mail template that (internal) customers would use, and in this template, the priority would be stated. Can OTRS parse the e-mail body to get the priority? Thanks, Ugo

3 2

PostmasterFollowUpSearchInReferences problems
by Tony Haidamous 04 Aug '11

04 Aug '11

Hello, I am trying to make use of PostmasterFollowUpSearchInReferences functionality. I have set it from GUI and in Config.pm and yet I still have email replies with no TicketID that create a new ticket. Did anyone face a similar problem before? Is there any other config setting that should be checked for this to work? Thanks. Regards, Tony

1 0

SOAP Request gives error response 411, Length Required
by niklas＠iandapp.com 03 Aug '11

03 Aug '11

Hello, I am trying out this example: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=369 I am getting this error: PHP Warning: fopen(http://192.168.1.101/otrs/rpc.pl): failed to open stream: HTTP request failed! HTTP/1.1 411 Length Required\r\n in /Library/WebServer/Documents/SMICTestProject/test.php on line 10 Anyone that can help out what the problem can be and how to solve it? In the example there is no length specified. I can not figure out how to calculate the length and how to specify it in the request either. I'm totally stuck! Thank you in advace. Niklas

1 0

How to delete "a lot" of tickets on DB-side?
by Alexander Rothenberg 02 Aug '11

02 Aug '11

Hi, we use OTRS 2.3.4 and mysql 5 as its database. Due to an issue on our side, a few thousand useless tickets have been created :( I have adminrights on that OTRS-system but i cannot find any option to delete all tickets of a specific queue. I would like to delete them in a "clean" way from the database but therefore i have to know the complete list of which tables? I can identify all tickets by the queue_id of the tickets-table. They are all unanswered and have no edits... Thx and regards -- Alexander Rothenberg Fotofinder GmbH USt-IdNr. DE812854514 Software Entwicklung Web: http://www.fotofinder.net/ Potsdamer Str. 96 Tel: +49 30 25792890 10785 Berlin Fax: +49 30 257928999 Geschäftsführer: Ali Paczensky Amtsgericht: Berlin Charlottenburg (HRB 73099) Sitz: Berlin

3 3

Problem after installed ITSM Module
by Wagner 01 Aug '11

01 Aug '11

Hello, I just installed the ITSM Module and my otrs lost all the "design" of the website, no css, and show the message as if my browser was not supported (before installing ITSM it was working fine) Sending Attached a print screen of the website login page now What Could it be? Thanks

2 1

Re: [otrs] customer.pl or e-mail ticket creation
by Hugh Kelley 30 Jul '11

30 Jul '11

We have mapped the native message priority to the OTRS ticket priority via postmaster filters. Would that work for you? From: Ugo Bellavance Sent: Friday, July 29, 2011 3:44 PM To: otrs(a)otrs.org Subject: [otrs] customer.pl or e-mail ticket creation Hi, Any opinions about the method of ticket creation? We would like to allow the customer to set the priority or SLA when creating a ticket. It would be easy to do using the customer portal, but less convenient than allowing e-mail ticket creation (especially for screen shots). Using e-mails implies developping an Outlook template, deploy it, and make sure OTRS can get the priority or SLA from the e-mail content. Thanks, Ugo --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

2 1

Re: [otrs] customer.pl or e-mail ticket creation
by Nathan Unsworth 29 Jul '11

29 Jul '11

The developer manual and forums have a lot of the information you're asking for. Ugo Bellavance <ugob(a)lubik.ca> wrote: Hi, Any opinions about the method of ticket creation? We would like to allow the customer to set the priority or SLA when creating a ticket. It would be easy to do using the customer portal, but less convenient than allowing e-mail ticket creation (especially for screen shots). Using e-mails implies developping an Outlook template, deploy it, and make sure OTRS can get the priority or SLA from the e-mail content. Thanks, Ugo --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

2 1

customer.pl or e-mail ticket creation
by Ugo Bellavance 29 Jul '11

29 Jul '11

Hi, Any opinions about the method of ticket creation? We would like to allow the customer to set the priority or SLA when creating a ticket. It would be easy to do using the customer portal, but less convenient than allowing e-mail ticket creation (especially for screen shots). Using e-mails implies developping an Outlook template, deploy it, and make sure OTRS can get the priority or SLA from the e-mail content. Thanks, Ugo

1 0

Action when ticket with high priority is created
by Ugo Bellavance 29 Jul '11

29 Jul '11

Hi, I would like to know what would be the best way to be warned (receive an e-mail message with specific text in it so that we can configure a level 1 message rule on our BlackBerrys) when a priority 5 ticket is created in the system. My idea is to use the first example on this page (http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68) to move priority 5 tickets from the "Raw" queue to queue "Alert". This way, we can configure our blackberrys to that when we receive an e-mail message with something like "has been move to the "Alert" queue", it is considered as a level 1 message and our blackberry buzzes. Using the GenericAgent might be better, but it can't run less than every 10 minutes. Or maybe add the ticket priority to the e-mail notification when a ticket is created in the Raw queue? Any other ideas? Thanks, Ugo

2 2

Publishing Customer.pl
by Mikola Rose 29 Jul '11

29 Jul '11

Happy Friday! Question for you guys... I am using ISA Server for a firewall. How or what would be the best way to publish \customer.pl. The domain is the same internally as it is externally, so as it stands customers will bet the login.pl by default. Mik

1 0

"Missing" documentation
by Ugo Bellavance 29 Jul '11

29 Jul '11

Hi, I must say the admin manual is very good, but there are some parts that aren't covered in it. Is it in the roadmap to document those features/modules? - SLA/Services - Calendar - GenericAgent - ACLs Some of those topics are covered in the wiki, but the coverage is far from being complete. If the doc is available elsewhere, feel free to simply send me the link. I'd be glad to contribute to the docs, but I need to understand first. Thanks, Ugo

1 0

Customize columns in client's interface
by Ugo Bellavance 29 Jul '11

29 Jul '11

Hi, In the customer interface's main page, is it possible to customize which columns are displayed? I'd like to be able to have priority and a free time field (Resolution ETA provided by agent) there so that customers can see in one page the follow-up they have to do. Thanks, Ugo

1 0

customer with more than one e-mail adres
by Luc Van den Abeele 29 Jul '11

29 Jul '11

Is it possible to add several e-mail addresses to a customer ? At this Time we create for every e-mail adres a different customer (cust-X1,cust-X2, ....) and we put the same CustomerID but we were wondering if there was another way to do this. Regards Luc

2 1

MediaWiki access to user database
by Lars Jørgensen 28 Jul '11

28 Jul '11

Hi, We would like to set up a MediaWiki portal for external customers. They are already registered in OTRS. Would it be possible for MediaWiki to authenticate against the OTRS customer database? I realize this is not an OTRS question, but people here might have used/heard of this kind of setup before. Lars

2 2

Re: [otrs] Replace the rich editor with TinyMCE (Michiel Beijen)
by Martignier, Philippe 28 Jul '11

28 Jul '11

Hello Michiel The issues I got happen in the precise following case: An agent is copying and pasting some text, tables from different sources (web, stand-alone applications). When submitting the text everything seemed ok, but when we got the reply with our response below, we can see that there are some fonts that are bigger than others and other formatting stuff like this. We implemented a modify function that allows us to modify every article in a ticket, so I am able to go back to this article with mixed fonts, modify, put in html mode and pick the code .. there I can see that there is a big mess with html (being imported from the copying-pasting stuff) The problem with the editors used by OTRS is that there are not WYSIWYG. TinyMCE is WYSIWYG so it solves my problem. I finally succeed in installing this new editor, everything works fine and I have a plenty of new functions like fullscreen, preview, print, ... The only thing I need to arrange is about the spellchecker. Hope it helps :) Message: 2 Date: Mon, 25 Jul 2011 18:17:03 +0200 From: Michiel Beijen <michiel.beijen(a)gmail.com> Subject: Re: [otrs] Replace the rich editor with TinyMCE To: "User questions and discussions about OTRS." <otrs(a)otrs.org> Message-ID: <CABD0r12wROL7AxXRE8FQkMaznVtBcv+JsCN=MThE_T1zLvWayA(a)mail.gmail.com> Content-Type: text/plain; charset=UTF-8 Out of curiosity, what kind of issues did you have with the FCKEditor? OTRS V3 has "CKEditor" which is a newer version of the old FCKEditor but obviously it might have some of the same issues. On Mon, Jul 25, 2011 at 16:03, Martignier, Philippe <Philippe.Martignier(a)wipo.int> wrote: > Hi Martin, > > Many thanks for your quick answer. I am an old developer (Cobol, MS-Access, ...) but am not afraid to go into code. > > So I think I have to remove the code about the default editor and put the one of tinyMCE (provided by them) instead? > > And I just place the files in \var\httpd\htdocs\js where there is the fckeditor ? > > Will look at your example ! > > Philippe > > Message: 2 > Date: Mon, 25 Jul 2011 15:08:16 +0200 > From: Martin Edenhofer <martin(a)edenhofer.de> > Subject: Re: [otrs] Replace the rich editor with TinyMCE > To: "User questions and discussions about OTRS." <otrs(a)otrs.org> > Message-ID: <BEE92E5E-3BAD-4E29-B722-E361BC5552CB(a)edenhofer.de> > Content-Type: text/plain; charset="us-ascii" > > Hi Philippe, > > it's not planned, but yes, you can replace the RTE. The file which you need to change is Kernel/Output/HTML/Standard/RichTextEditor.dtl (you need to have developer skills to do the replacement). > > As another example of RTE replacement see http://edenhofer.de/p/aloha-editor/ (OTRS 3 with Aloha Editor "beta" - http://www.aloha-editor.org/) > > ?-Martin > > http://edenhofer.de/ > > On 25.07.2011, at 14:36, Martignier, Philippe wrote: > >> Hi there, >> >> I have several issues using OTRS 2.4.8 about copy and paste with html tags. >> >> It seems that TinyMCE is a better editor than the one used by default in OTRS. (I tried also the one in OTRS 3.0 but it is the same as before just with a new look) >> >> My questions: >> >> 1) is it possible to change this rich text editor with another one? >> >> 2) where and what file(s) to modify? I imagine there is a call to a javascript with the text field in parameter >> >> Thanks for any help, >> >> Philippe >> >> Philippe Martignier >> Communications Division >> Customer Service Center >> Email : Philippe.Martignier(a)wipo.int >> Phone : 00 41 022 338 72 36 >> Building : NC >> Office : 3, 316 >> >> >> World Intellectual Property Organization Disclaimer: >> >> This electronic message may contain privileged, confidential and >> copyright protected information. If you have received this e-mail >> by mistake, please immediately notify the sender and delete this >> e-mail and all its attachments. Please ensure all e-mail attachments >> are scanned for viruses prior to opening or using. > >

3 2

making sysconfig work from web gui
by Robert Woodworth 28 Jul '11

28 Jul '11

I finally got this thing up and working with OTRS3 on Ubuntu10. Incoming mail created tickets in the raw queue. Im happy about that. 2 more problems: First, how do I use the "sysconfig" option from the web gui ? When I click on it, I get this: SysConfig Result Please enter a search term to look for settings. Powered by OTRS 3.0.9 Where am I supposed to enter a search string? There isn't any place I can find. Other problem: I can manually send mail, no problem, but OTRS cant. No errors in the mail log, in fact no mention that it even tried in the mail log. Im running postfix with sasldb authentication. As I said, mail works from command line. I must have missed something in the OTRS config?

8 15

Auto assignement of the resposibility of the ticket
by Xiaoxing Meng 28 Jul '11

28 Jul '11

Hi there, Is it possible to assign the ticket to a owner or a resposibility automatically when a ticket is created? Regards, Xiaoxing

2 1

Users fields template
by Xiaoxing Meng 27 Jul '11

27 Jul '11

Hi there, Are there any way to have our own defined form of reference for the tickets? I want to have a reference for hardware ticket like Re.hw00002, for exemple. Regards, Xiaoxing

1 0

Prevent auto assign/lock
by Gadow, Shawn 27 Jul '11

27 Jul '11

I would like to prevent auto assigning/locking of tickets when opened by anyone not in the admin group.. anyone in specific groups would work as well or even by specific user as I only have a list of about 6 agents in a specific group that I don't want to auto lock/assign tickets to when they open the tickets Shawn Gadow Network Administrator Oregon CUSD 220 "Security is when everything is settled. When nothing can happen to you. Security is the denial of life." - Germaine Greer

3 3

Filter ticket types for agents upon creation of tickets
by niklas＠iandapp.com 27 Jul '11

27 Jul '11

Hello, I am trying to configure so the agents only have a filtered list of ticket types to chose from when creating a ticket. I want to filter the list based on what group the user belongs to. It could probably work with sorting based on the queue as well I think, but that is the second option. This is my ACL. $Self->{TicketAcl}->{'ACL-Name-Filter-Agents-Tickets-Type-IncidentManager'} = { Properties => { User => { Group_rw => ['Incident Management Severalnines',], } }, PossibleNot => { # possible ticket options Ticket => { Type => ['[RegExp]^.*',], #Clear the list first }, }, Possible => { # possible ticket options Ticket => { Type => ['Incident',], #Adding the ticket types }, }, }; What am I doing wrong? I have done similar things for the customerweb and it works. I have tried setting the properties for the agents front-end modules as well. This is a showstopper for me right now, hope anyone is able to help out. Thank you in advance! /Niklas

2 1

use customers ticket number as trigger for the creation of new tickets
by Luc Van den Abeele 26 Jul '11

26 Jul '11

Hi, We have a customer who is using his own ticketnumber in the subject, and not the one provided by us. So every update they send to us on a ticket creates for us a new ticket, which generates an autoanswer with the ticketnumber and which we have to merge with the original one. Because their ticketnumber always has the same format, I was wondering if it was possible to use their ticketnumber to decide if this is a new ticket or an existing. The procedure should look like this Subject contains "ABCXXXXXXX" (where XXXXXXXX = ticketnumber). If yes --> is there already an existing ticket with the ticketnumber in the subject. If Yes --> add mail to the exisiting ticket If No --> create new ticket If no --> create new ticket Met vriendelijke groeten, Luc Van den Abeele Technical Consultant [Description: Inia]<http://www.inia.be/> Uilenbaan 80 * 2160 Wommelgem Tel: +32 3 545 67 83 * Fax: +32 3 545 67 88 luc.vandenabeele(a)inia.be<mailto:luc.vandenabeele@inia.be>

2 1

Duplicate event notifications
by Jay Coleman 26 Jul '11

26 Jul '11

We have an event notification for "ArticleCreate" to send a note to a user group ("IT"), that is sending 2 identical notices every time. We have turned of all the notifications under the agent profiles. In the logs, I get things like this: Jul 25 16:34:48 joxer OTRS-CGI-10[18708]: [Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to 'CUSTOMER@ADDRESS' from 'ITSupport System <SUPPORT@ADDRESS>'. HistoryType => SendAnswer, Subject => Re: [Ticket#2011072210000013] [IT Support] Jet Training; Jul 25 16:34:49 joxer OTRS-CGI-10[18708]: [Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotification] Sent agent 'Customer Updated Ticket - To IT Group' notification to 'PERSON@ADDRESS'. Jul 25 16:34:49 joxer OTRS-CGI-10[18708]: [Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotification] Sent agent 'Customer Updated Ticket - To IT Group' notification to 'PERSON2@ADDRESS'. Jul 25 16:34:49 joxer OTRS-CGI-10[18708]: [Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotification] Sent agent 'Customer Updated Ticket - To IT Group' notification to 'PERSON3@ADDRESS'. Jul 25 16:34:50 joxer OTRS-CGI-10[18708]: [Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotification] Sent agent 'Customer Updated Ticket - To IT Group' notification to 'PERSON@ADDRESS'. Jul 25 16:34:50 joxer OTRS-CGI-10[18708]: [Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotification] Sent agent 'Customer Updated Ticket - To IT Group' notification to 'PERSON2@ADDRESS'. Jul 25 16:34:50 joxer OTRS-CGI-10[18708]: [Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotification] Sent agent 'Customer Updated Ticket - To IT Group' notification to 'PERSON3@ADDRESS'. The PERSON@ADDRESS bits are to clean the log of email addresses. PERSON@ADDRESS is one person, PERSON2@ADDRESS is a second person, and so on. An ideas on how I can track down why it is sending duplicates? Thanks, Jay

3 4

no autoreply to certain e-mail adresses
by Luc Van den Abeele 26 Jul '11

26 Jul '11

Hi, We have a queue with auto-reply enabled for all new tickets towards this queue. Is it possible to prevent sending an autoreply to new tickets received from a cetain a-mail address ? I want to avoid that I have to create a separate queue without autoreply because in that case I have to give this customer a different e-mail address. Regards Luc

4 4

How to remove news widget from dashboard?
by niklas＠iandapp.com 26 Jul '11

26 Jul '11

Hello, I would like to remove the news widget from the dashboard. Does anyone know how to do that? Thanks in advance! /Niklas

3 6

Updating status of Config Item
by niklas＠iandapp.com 26 Jul '11

26 Jul '11

Hello, Is it possible to update the status of a config item in any other way but editing the ectual CI? I'm looking for a scenario where, potentially, the Incident Manager should have the possibility to update the status if he recognizes that there is disturbances at the moment. Thanks! Niklas

1 0

Re: [otrs] Replace the rich editor with TinyMCE
by Martignier, Philippe 25 Jul '11

25 Jul '11

Hi Martin, Many thanks for your quick answer. I am an old developer (Cobol, MS-Access, ...) but am not afraid to go into code. So I think I have to remove the code about the default editor and put the one of tinyMCE (provided by them) instead? And I just place the files in \var\httpd\htdocs\js where there is the fckeditor ? Will look at your example ! Philippe Message: 2 Date: Mon, 25 Jul 2011 15:08:16 +0200 From: Martin Edenhofer <martin(a)edenhofer.de> Subject: Re: [otrs] Replace the rich editor with TinyMCE To: "User questions and discussions about OTRS." <otrs(a)otrs.org> Message-ID: <BEE92E5E-3BAD-4E29-B722-E361BC5552CB(a)edenhofer.de> Content-Type: text/plain; charset="us-ascii" Hi Philippe, it's not planned, but yes, you can replace the RTE. The file which you need to change is Kernel/Output/HTML/Standard/RichTextEditor.dtl (you need to have developer skills to do the replacement). As another example of RTE replacement see http://edenhofer.de/p/aloha-editor/ (OTRS 3 with Aloha Editor "beta" - http://www.aloha-editor.org/) -Martin http://edenhofer.de/ On 25.07.2011, at 14:36, Martignier, Philippe wrote: > Hi there, > > I have several issues using OTRS 2.4.8 about copy and paste with html tags. > > It seems that TinyMCE is a better editor than the one used by default in OTRS. (I tried also the one in OTRS 3.0 but it is the same as before just with a new look) > > My questions: > > 1) is it possible to change this rich text editor with another one? > > 2) where and what file(s) to modify? I imagine there is a call to a javascript with the text field in parameter > > Thanks for any help, > > Philippe > > Philippe Martignier > Communications Division > Customer Service Center > Email : Philippe.Martignier(a)wipo.int > Phone : 00 41 022 338 72 36 > Building : NC > Office : 3, 316 > > > World Intellectual Property Organization Disclaimer: > > This electronic message may contain privileged, confidential and > copyright protected information. If you have received this e-mail > by mistake, please immediately notify the sender and delete this > e-mail and all its attachments. Please ensure all e-mail attachments > are scanned for viruses prior to opening or using.

2 1

Replace the rich editor with TinyMCE
by Martignier, Philippe 25 Jul '11

25 Jul '11

Hi there, I have several issues using OTRS 2.4.8 about copy and paste with html tags. It seems that TinyMCE is a better editor than the one used by default in OTRS. (I tried also the one in OTRS 3.0 but it is the same as before just with a new look) My questions: 1) is it possible to change this rich text editor with another one? 2) where and what file(s) to modify? I imagine there is a call to a javascript with the text field in parameter Thanks for any help, Philippe Philippe Martignier Communications Division Customer Service Center Email : Philippe.Martignier(a)wipo.int<mailto:Philippe.Martignier@wipo.int> Phone : 00 41 022 338 72 36 Building : NC Office : 3, 316 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.

2 1

Can't set service or SLA for a new ticket
by Xiaoxing Meng 25 Jul '11

25 Jul '11

Hi, I am not able to set Service or SLA when I create a new ticket, although I have already make the setting in "Ticket Settings"->"SLAs" and "Services". When I try to create a new ticket, the "Service" or "SLA" can't be lanced automatically. The OTRS version is 3.0.8. Thanks for any reply! Xiaoxing

2 7

otrs hangs at same time each day
by Rudy Gevaert 22 Jul '11

22 Jul '11

Hello, I have setup the latest otrs (3.0.9) recently. It works fine except for one thing. Everyday at the same time otrs hangs for several minutes. This are the things I see at that time: - the otrs web interface is not responsive. - the load skyrockets - restarting apache doesn't help After some time (about 10 minutes, I think) the system stabilizes and everything works again. It looks to me the cronjobs are triggering it. However I don't understand why it only is at that time. And not every hour. Please note, I'm running the postmaster mailbox cron every 5 minutes. Please see the attachment. I also get this error: ERROR: OTRS-otrs.GenericAgent.pl-10 Perl: 5.10.1 OS: linux Time: Fri Jul 22 09:40:13 2011 Message: Can't remove shm for log: Invalid argument Traceback (1222): Module: Kernel::System::Log::CleanUp (v1.64) Line: 250 Module: Kernel::System::Log::new (v1.64) Line: 101 Module: /opt/otrs/bin/otrs.GenericAgent.pl (v1.4) Line: 79 Identifier removed at /opt/otrs-3.0.9/Kernel/System/Log.pm line 226. How can I further debug this? Thanks in advance, Rudy!

2 2

Re: [otrs] Statistics, open tickets per day over a period of time
by niklas＠iandapp.com 22 Jul '11

22 Jul '11

Additional information: The report I created after I closed (actually, I was putting it in "pending auto close+") the ticket increased the number of "closed" tickets for yesterday, not today when I actually did close it. And, please note, it should be "pending auto close+" because that's what I used. /Niklas

1 0

Statistics, open tickets per day over a period of time
by niklas＠iandapp.com 22 Jul '11

22 Jul '11

Hello, I have searched for an anwser to this but haven't found. A bit strange since this feels like vital and basic info for statisticks from a ticketing tool. I want to create some statistics about ticket states (incidents) for a period of time. I.e. I want to know how many ticket were in each state for each day for a period of one month. When combining time elements and state for a report, OTRS doesn't "remember" how many, e.g., incidents of state "new" it had for the specific days. It only remembers the latest status change. I made a try by closing an incident I created yesterday. I created a report before and after closing the incident. Number of incidents with state "new" was decreased with one for yesterday and "closed" increased with one. How can I create a report that remembers how many open tickets/incidents that were in status "new", "open", etc for each day for a period of time (e.g. month). Thanks in advance!

1 0

Re: [otrs] : ITSM Change SHOW Columns parameter
by Lemp, Chee-Ling 21 Jul '11

21 Jul '11

Has anyone found a solution to the question that was asked about changing the columns that are displayed after a Search or in the Overview of ITSM Config Items? I have added the keys that I want displayed in the ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###ShowColumns and Frontend::AgentITSMConfigItem###ShowColumns. It was asked a few months back by someone else but I just joined the mailing list recently: "Hi I'm trying to customize some ITSM Change views: Search option and Overview option (HTML or Normal output type). I configured (added) two additional columns, DescriptionPlain and JustificationPlain setting the value to 1 but the columns are not showed on the specific view. Otherwise enabling a default configured column (for example Impact) is correctly showed. I also applied the same configuration on Search CVS output and all goes fine. I'm wondering if there is some constraint about the type of column could be showed and if so how and what I have to modify to have a customized view ?" Thanks, Chee-Ling Lemp

1 0

Re: [otrs] Change owner: make note-internal content optional?
by Charles 21 Jul '11

21 Jul '11

On 20/07/11 17:30, otrs-request(a)otrs.org wrote: > From: "Grzella, Mark" <MGrzella(a)studienkreis.de> > Subject: Re: [otrs] Change owner: make note-internal content optional? > To: "User questions and discussions about OTRS." <otrs(a)otrs.org> > Message-ID: <E9E080E4F8089945927D9461BD61D2C99AC684@exs001p> > Content-Type: text/plain; charset="iso-8859-1" > > Hey Charles, > > why would you like to change the owner without leaving a note for the new owner? > > Manual owner changes should not be done without a comment in my opinion. > > Depending on what you are aiming for it could be an option to consider doing an owner change via generic agent instead (which does not need to leave a comment so). > > > mit freundlichen Gr??en > > Studienkreis GmbH > Mark Grzella > Junior IT-Projektleiter Thanks Mark :-) We have just started using OTRS so questions about the way we are using it are especially welcome. Our small organisation is non-hierarchical and non-authoritarian; it operates very personally. Although we loosely work in teams, the majority of tickets are obviously for a specific person/agent. The usual business model of having a queue for each team and leaving it to members of each team to take ownership of tickets from the team queue does not fit well with our way of working. Agents working as dispatchers, moving tickets from the Raw queue, typically assign a ticket to a specific agent; the receiving agent knows why that ticket has been assigned to them. Thus, as we understand how to use OTRS to suit our way of working, the "manual change owner note-internal" doesn't add any value and our dispatchers would prefer not to have to complete it. AIUI, the wide variety of tickets does not permit automated owner changes. Best Charles

2 1

Re: [otrs] otrs Digest, Vol 34, Issue 123
by Charles 21 Jul '11

21 Jul '11

Thanks Mike :-) I searched SysConfig and netsearched widely to try to find the FreeText you suggested modifying but found nothing. Maybe Ticket::Frontend::AgentTicketOwner###TicketFreeText listed at otrs/index.pl?Action=AdminSysConfig;Subaction=Edit;SysConfigSubGroup=Frontend%3A%3AAgent%3A%3ATicket%3A%3AViewOwner;SysConfigGroup=Ticket ? Incidentally there's another mailing list question from someone wanting to change owner without creating a note: 6may11 http://lists.otrs.org/pipermail/otrs/2011-May/035591.html but it got no replies. Best Charles On 20/07/11 20:52, otrs-request(a)otrs.org wrote: > Date: Wed, 20 Jul 2011 15:07:29 +0200 > From: Michiel Beijen <michiel.beijen(a)gmail.com> > Subject: Re: [otrs] Change owner: make note-internal content optional? > To: "User questions and discussions about OTRS." <otrs(a)otrs.org> > Message-ID: > <CABD0r10v9+hj7R9FS-9bL_m83BcZ7R6iD5MW6EQTxC5qvCu6Cw(a)mail.gmail.com> > Content-Type: text/plain; charset=UTF-8 > > You could modify the FreeText mask to contain the owner, in that case > you'd be able to change the owner without leaving a note. > > I sometimes do this on customers systems and rename the FreeText mask > to 'classification', handy for classifying new tickets. > > -- > Mike

1 0

Re: [otrs] Active Directory integration with multiple OU
by Hugh Kelley 20 Jul '11

20 Jul '11

You can also list multiple LDAP bases and/or filters in numbered customer DBs. ------------------------------ From: Rory Sent: Wednesday, July 20, 2011 11:22 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Active Directory integration with multiple OU Hi Paul, You can use the OU that is the parent to all the OUs containing the customers. When the LDAP lookup occurs it will search recursively through all the Child OUs. Kind regards, Rory Clerkin On 20 July 2011 15:40, <Paul.Andurnache(a)aviva.ro> wrote: > > Hello, > > How can i add customers from multiple OUs in the OTRS ? In the > config.pm file as i`ve seen you can only add one OU from which the users > are fetched using LDAP. > > Regards, > * > Paul Andurnache ** > Junior Security Officer > Aviva Group Romania* Tel: +4 021 2038300 > Fax: +4 021 2038301 > Email: paul.andurnache(a)aviva.ro > www.aviva.ro > > *Aviva Asigurari de Viata SA *- str. Buzesti 76-80, et. 1-3, sector 1, > Bucuresti, cod 011017 - Tel. 021-203.83.00, Fax 021 203 83 01* > Aviva Societate de Administrare a unui Fond de Pensii Privat* - str. > Buzesti 76-80, et. 4, sector 1, Bucuresti, cod 011017 - Tel. 021 203 84 00, > Fax 021 203 84, 02 > > Privileged/Confidential Information may be contained in this message. If > you are not the addressee indicated in this message (or responsible for > delivery of the message to such person), you may not copy or deliver this > message to anyone. In such case, you should destroy this message and kindly > notify the sender by reply email. Please advise immediately if you or your > employer does not consent to Internet email for messages of this kind. > Opinions, conclusions and other information in this message that do not > relate to the official business of Aviva shall be understood as neither > given nor endorsed by it > > Prezentul mesaj poate contine informatii confidentiale. In cazul in care nu > sunteti persoana mentionata ca destinatar (sau persoana nominalizata pentru > a trimite mesajul catre destinatar), nu puteti copia sau trimite acest mesaj > catre o terta persoana. In acest caz, va rugam sa stergeti acest mesaj si sa > anuntati emitentul prin trimiterea unui raspuns. Va rugam sa ne anuntati > imediat in cazul in care dumneavoastra sau angajatorul dumneavoastra nu > accepta comunicarea unor astfel de mesaje prin intermediul email-ului. > Opiniile, concluziile sau orice alte informatii din acest mesaj care nu au > legatura cu activitatea companiei Aviva vor fi interpretate ca nefiind date > sau aprobate de catre aceasta. Please don't print this e-mail unless you > really need to. > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >

1 0

Advising number of open tickets in auto-reply
by Bryn Millar 20 Jul '11

20 Jul '11

Hi, Wondering if the there is a variable I can put to the auto-reply when someone raises a ticket to say how many tickets we currently have open in our system. We feel this will be more informative than telling them we will get to them in the next few days, as sometimes we can be quite busy. Thanks, Bryn Millar Systems Administrator - Lotus Notes and Incite Support Geebung Site Airport Link - Thiess John Holland 07 3170 1706 - 0432 409 254 _____________________________________________________________________ IMPORTANT - This email and any attachments may be confidential and privileged. If received in error, please contact Thiess and delete all copies. You may not rely on advice and documents received by email unless confirmed by a signed Thiess letter. This restriction on reliance will not apply to the extent that the above email communication is between parties to a contract and is authorised under that contract. Before opening or using attachments, check them for viruses and defects. Thiess' liability is limited to resupplying any affected attachments.

1 0

Include ticket number in new tickets
by Yannick Spang | Yagendoo Media 20 Jul '11

20 Jul '11

Hello guys, can anybody tell me how I can add the ticketnumber of a new ticket into the signature of the ticket at the same moment I create a ticket? I tried the following tag: #<OTRS_TICKET_TicketNumber> But the result is just a --> "#- " In the subject the ticketnumber on new tickets is also included, so I think there must be a way, or not? Thanks for any help! Best regards, Yannick

2 1

Active Directory integration with multiple OU
by Paul.Andurnache＠aviva.ro 20 Jul '11

20 Jul '11

Hello, How can i add customers from multiple OUs in the OTRS ? In the config.pm file as i`ve seen you can only add one OU from which the users are fetched using LDAP. Regards, Paul Andurnache Junior Security Officer Aviva Group Romania Tel: +4 021 2038300 Fax: +4 021 2038301 Email: paul.andurnache(a)aviva.ro www.aviva.ro Aviva Asigurari de Viata SA - str. Buzesti 76-80, et. 1-3, sector 1, Bucuresti, cod 011017 - Tel. 021-203.83.00, Fax 021 203 83 01 Aviva Societate de Administrare a unui Fond de Pensii Privat - str. Buzesti 76-80, et. 4, sector 1, Bucuresti, cod 011017 - Tel. 021 203 84 00, Fax 021 203 84, 02 Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and kindly notify the sender by reply email. Please advise immediately if you or your employer does not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of Aviva shall be understood as neither given nor endorsed by it Prezentul mesaj poate contine informatii confidentiale. In cazul in care nu sunteti persoana mentionata ca destinatar (sau persoana nominalizata pentru a trimite mesajul catre destinatar), nu puteti copia sau trimite acest mesaj catre o terta persoana. In acest caz, va rugam sa stergeti acest mesaj si sa anuntati emitentul prin trimiterea unui raspuns. Va rugam sa ne anuntati imediat in cazul in care dumneavoastra sau angajatorul dumneavoastra nu accepta comunicarea unor astfel de mesaje prin intermediul email-ului. Opiniile, concluziile sau orice alte informatii din acest mesaj care nu au legatura cu activitatea companiei Aviva vor fi interpretate ca nefiind date sau aprobate de catre aceasta. Please don't print this e-mail unless you really need to.

2 1

Active Directory integration with multiple OU
by Paul.Andurnache＠aviva.ro 20 Jul '11

20 Jul '11

Hello, How can i add customers from multiple OUs in the OTRS ? In the config.pm file as i`ve seen you can only add one OU from which the users are fetched using LDAP. Regards,

1 0

Change owner: make note-internal content optional?
by Charles 20 Jul '11

20 Jul '11

Hello :-) Is it possible to configure OTRS so it is optional whether to create a note-internal on changing the ticket owner (or to make the note-internal's content optional)? This is seen, for example, in TICKETS -> Queue view -> open previously untouched ticket -> Owner OTRS version: 3.0.9 Best Charles

3 2

What is doing this ?
by Robert Woodworth 20 Jul '11

20 Jul '11

I think I found out why messages to otrs go into the "bit bucket". When reading PostmasterMailbox.pl I cant find anything writing to this bogus location. Im pretty sure the double slash is causing the permissions problem. Anyone know where to look ? ERROR: OTRS-PostMasterMailbox.pl-10 Perl: 5.10.1 OS: linux Time: Tue Jul 19 15:33:23 2011 Message: Can't write '/opt/otrs/var/tmp/CacheFileStorable//CacheInternalTicket/5ec70085363cb17f98 f495d25c39dd12': Permission denied

2 1

resetting root password
by Robert Woodworth 19 Jul '11

19 Jul '11

I finally gave up on Turnkey OTRS. I took a fresh Ubuntu10 machine and got the "source" install. I got the thing up and running (kind of) I know that when it asked me for the root password I typed the right thing. I cant log into this thing via the web. I tried root, admin, otrs To no avail. I clicked on "forgot password" but that wont help because there is something wrong with the mail setup. Am I "bricked" again? Is there ANY salvage? Its taken me a whole day to get this far and I REALLY DON'T want to wipe the machine and start all over. How can I ssh into the machine and use the shell to set the web password for root ?

3 4

Multiple instances
by Kristofer Pettijohn 19 Jul '11

19 Jul '11

Hello, I have set up multiple OTRS instances using mod_perl on a single server (using http://blog.otrs.org/2010/08/11/how-to-run-multiple-mod_perl-supported-otrs…) Everything works except for the fact that otrs2 can view otrs1 logs from the web interface. The Config.pm files both have their logging set appropriately, and the log files are both written to individually for each site (/opt/otrs1/var/log/otrs.log and /opt/otrs2/var/log/otrs.log). However, in the OTRS web page under Admin -> System Log, otrs2 user can see otrs1 logs. The log for otrs2 is quiet, so I can't confirm otrs1 can see otrs2's logging data within their admin page or not. What might be causing this?

3 3

New module: MultiSMTP
by Renée Bäcker 19 Jul '11

19 Jul '11

If you have several system addresses and you want to use different SMTP servers for these addresses, you might be interested in MultiSMTP (http://opar.perl-services.de/bin/index.cgi/package/R/RE/RENEEB/MultiSMTP) After installation, the admin gets a new item in the admin area (box: "Email", name: "SMTP settings") where he can manage the SMTP settings. For each system address you can add a SMTP server and you can use the same variants (SMTP, SMTPS SMTPTLS). And if the Perl modules Crypt::CBC and Crypt:DES are installed, the passwords get encrypted before they are stored in the database. To enable sending mails with the different SMTP servers you have to select "MultiSMTP" in Framework -> Core::SMTP -> SendmailModule. I hope this is useful to you. If you have any comments, questions, feedback, don't hesitate to drop me a mail (info(a)perl-services.de) -- Perl-Magazin: http://perl-magazin.de Perl-Nachrichten: http://perl-nachrichten.de

1 0

To avoid headshake on SMTS
by Rogerio F Cunha 19 Jul '11

19 Jul '11

Dear, I Recomend those Gurus to put IO::Socket::SSL library on the hall of fame bellow, otherwise SMTS will not work. I know there isn't direct dependency, but it will save some beginners's hours Regards, Rogério Ferreira da Cunha o CGI............................ok (v3.50) o Crypt::PasswdMD5...............ok (v1.3) o CSS::Minifier..................ok (v0.01) o Date::Format...................ok (v2.22) o Date::Pcalc....................ok (v1.2) o DBI............................ok (v1.52) o DBD::mysql.....................ok (v3.0007) o Digest::MD5....................ok (v2.36) o Digest::SHA::PurePerl..........ok (v5.48) o Encode::HanExtra...............ok (v0.23) o GD.............................ok (v2.45) o GD::Text....................ok (v0.86) o GD::Graph...................ok (v1.44) o GD::Graph::lines............ok (v1.15) o GD::Text::Align.............ok (v1.18) o IO::Scalar.....................ok (v2.110) o IO::Wrap.......................ok (v2.110) o JavaScript::Minifier...........ok (v1.05) o JSON...........................ok (v2.50) o JSON::PP....................ok (v2.27103) o JSON::XS....................ok (v2.3) o LWP::UserAgent.................ok (v2.033) o Mail::Internet.................ok (v2.07) o Mail::POP3Client...............ok (v2.18 ) o IO::Socket::SSL.............ok (v1.44) o MIME::Base64...................ok (v3.07) o MIME::Tools....................ok (v5.428) o ModPerl::Util..................ok (v2.000004) o Apache::DBI.................ok (v1.09) o Apache2::Reload.............ok (v0.11) o Net::DNS.......................ok (v0.59) o Net::POP3......................ok (v2.28) o Net::IMAP::Simple..............ok (v1.2017) o Net::IMAP::Simple::SSL......ok (v1.3) o Net::SMTP......................ok (v2.29) o Authen::SASL................ok (v2.15) o Net::SMTP::SSL..............ok (v1.01) o Net::SMTP::TLS::ButMaintainedok (v0.17) o Net::LDAP......................ok (v0.4001) o PDF::API2......................ok (v2.019) o Compress::Zlib..............ok (v1.42) o SOAP::Lite.....................ok (v0.71301) o Text::CSV......................ok (v1.21) o Text::CSV_PP................ok (v1.29) o Text::CSV_XS................ok (v0.81) o XML::Parser....................ok (v2.34)

1 1

Disable Popup Windows
by Nathan Unsworth 19 Jul '11

19 Jul '11

I need to disable to popup windows when working with Tickets/Work Orders. I know there is a way to disable this but I have not found it. ~Nathan Unsworth M - 801.864.5734 | W - 650-385-2900 x75335 nathan(a)sqwishy.net | www.sqwishy.net

3 2

Shibboleth for OTRS
by Hugh Kelley 19 Jul '11

19 Jul '11

Has anyone implemented this for both agents and customers? Does this solution support the auto time zone detection? Does it work with the JSON interface (AKA iPhone module)? Hugh

2 1

Re: [otrs] Changing PostMaster pickup time
by Nathan Unsworth 19 Jul '11

19 Jul '11

Thanks Lars! Lars Jørgensen <lajo(a)kb.dk> wrote: Hi Nathan, Yeah, you need to install the new crontab. Look at bin/Cron.sh. Running it without any parameters gives you some instructions. Lars From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nathan Unsworth Sent: Sunday, July 17, 2011 5:38 AM To: otrs(a)otrs.org Subject: [otrs] Changing PostMaster pickup time I need to change the amount of time between each mail pickup from 10 minutes to 1 minute. I have modified the var/cron/postmaster_mailbox file to reflect this and have restarted cron. Is there anything else I need to change to properly set this new pickup time? ~Nathan Unsworth M - 801.864.5734 | W - 650-385-2900 x75335 nathan(a)sqwishy.net | www.sqwishy.net

1 0

Modules update is gone after update
by Rangel Perez Sardinha 18 Jul '11

18 Jul '11

Hi, After upgrade OTRS to 3.09 and update ITSM to 3.0.4 the menu of itsm options are gone. All user still with permission in ITSM modules and other modules like FAQ, i had try remove and re-add groups permission, but i am still not seeing ITSM and FAQ option (CMDB,CHANGES, FAQ, etc. ) Could someone help me? Regards, Rangel Perez Sardinha Projects\Support Analyst Unidade - RPO * rangel(a)ezvoice.com.br (+55 (16) 3515-5800 (+55 (16) 3515-5807 (+55 (11) 3130-9800 (+55 (16) 9287-4445

2 1

OTRS on windows 64 bit
by jverhoeff＠beckhoff.nl 18 Jul '11

18 Jul '11

Hi all, I want to run OTRS on a windows 64 machine. - does this work? - has somebody experience with this? thanks for your input. Met vriendelijke groet / Gruß / Best Regards, Jurjen Verhoeff

3 2

Timing and notification issues when creating tickets via JSON.pl
by Hugh Kelley 18 Jul '11

18 Jul '11

Is anyone using JSON to create tickets? We have some integration code using that handler and I'm seeing the following errors in the log after each new ticket. [Mon Jul 4 15:16:48 2011][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [201107041031615/john.doe ] created (TicketID=12324,Queue=Raw,Priority=3 normal,State=new) [Mon Jul 4 15:16:48 2011][Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][1168] No article found for TicketID 12324! [Mon Jul 4 15:16:48 2011][Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][1168] No article found for TicketID 12324! [Mon Jul 4 15:16:48 2011][Error][Kernel::System::User::GetUserData][150] Need User or UserID! [Mon Jul 4 15:16:48 2011][Error][Kernel::System::User::GetUserData][150] Need User or UserID! [Mon Jul 4 15:16:48 2011][Error][Kernel::System::Ticket::Article::ArticleGet][1646] No such article for TicketID (12324)! [Mon Jul 4 15:16:48 2011][Error][Kernel::System::Queue::GetSystemAddress][165] [Microsoft][SQL Server Native Client 10.0]Invalid character value for cast specification (SQL-22018), SQL: 'SELECT sa.value0, sa.value1 FROM system_address sa, queue sq WHERE sq.id = ? AND sa.id = sq.system_address_id' . . . [Mon Jul 4 15:16:49 2011][Error][Kernel::System::Ticket::HistoryTypeLookup][6695] No TypeID for WebRequestAgent found! [Mon Jul 4 15:16:49 2011][Error][Kernel::System::Ticket::HistoryAdd][6740] Need HistoryTypeID! This came to light because tickets are not generating "raw queue" notifications (emails) to agents. The article view shows one, but it is devoid of article text. My hunch (from reading the log above), is that the new ticket notification logic is firing before the first article can be created. Has anyone else seen this? Hugh

1 0

Pull Machine Name into ticket
by Gadow, Shawn 18 Jul '11

18 Jul '11

I sent this question earlier but It may have been lost in the spam so I am trying again I would like to if it is possible (it was with my last ticket system) to pull the machine name from which the ticket was created into the ticket when it is created (in a separate field if possible)... If it is not possible to add the machine name to the ticket automatically then is it possible to add a required field directly between the SLA and Subject fields that could feed into the ticket when it is created? I know you can add fields to the bottom of the form as I have done that but I would rather have a required field in the location stated above rather than down under the text field I did some searching and couldn't find anything on this Shawn Gadow Network Administrator Oregon CUSD 220 "Security is when everything is settled. When nothing can happen to you. Security is the denial of life." - Germaine Greer

2 5

Changing PostMaster pickup time
by Nathan Unsworth 18 Jul '11

18 Jul '11

I need to change the amount of time between each mail pickup from 10 minutes to 1 minute. I have modified the var/cron/postmaster_mailbox file to reflect this and have restarted cron. Is there anything else I need to change to properly set this new pickup time? ~Nathan Unsworth M - 801.864.5734 | W - 650-385-2900 x75335 nathan(a)sqwishy.net | www.sqwishy.net

2 1

Employees' Shift Summary
by Muhammad El-Sergani 16 Jul '11

16 Jul '11

Dear OTRS list, I know this is way off-topic, but I can't find elsewhere to search and/or ask about this. Basically I need a web service (something like OTRS) to serve in our office to do the following: - We have our office covered in shifts - By the end of each shift, a shift summary email is written and sent out to all the team - We need to have some sort of automated service, so that employees wouldn't have to type in an email from A-to-Z, but rather find some spreadsheet-like forms on a webpage, and just type away the needed details I know this is way off-topic, and should *not* be sent here, but then again, I was never let down by you guys. Appreciate your thoughts on this. Thanks and Best Regards, Muhammad El-Sergani.

3 4

OTRS on windows and high cpu loads
by Arnold Ligtvoet 16 Jul '11

16 Jul '11

Hi, recently had to install a system in Windows. The OTRS version is 3.0.9 and I installed in a pretty basic way. Migrated data from 2.2.7 into the new version. Now I notice that the system performs worse than I expected. The system is running Windows2008 server in 32 bit, is a 3.0 Xeon dual core at 3 Ghz and has 6 Gb of ram. Each time a user logs on to OTRS or performs a more complex action the CPU load spikes to 100% and this is largely due to the httpd.exe process. I would have expected that this config would be able to run OTRS oke. I already moved files from database to filesystem, archived 35k tickets (still around 70k tickets in system), did some database optimization (larger key_buffer_size (1024m), added thread_cache_size=40, added table_open_cache = 1024) and activated the WinNT MPM with 150 threads in the httpd.conf. This seems to have no effect on performance. There are around 20 to 30 active agents on the system. - Would I be better of running IIS? - Would I be better of installing Apache under windows myself? Any help / tips are appreciated. Regards, Arnold

2 2

Custom Customer Toolbar Item for RSS Feeds?
by Mikola Rose 15 Jul '11

15 Jul '11

Heya group, Is it possible or has it been done were a new toobar item could be created called "Downloads" in the customer interface. I was hoping to create RSS feeds of files available for download. Can I even create an rss feed in a new tab? Mik

1 1

Average resolution time
by Rogerio F Cunha 14 Jul '11

14 Jul '11

Hi, Someone knows how to create a report to provide the average resolution time per queue on the last 'x' days? Thanks

1 0

Customer Automated response
by Mikola Rose 13 Jul '11

13 Jul '11

Hiya, On new ticket creation agents will get an automatic notification that there is a new ticket and a link to that new ticket... Is it possible to have the auto response that I have set up for the client on new emails to have a link to the ticket via the customer.pl I tried <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>Customer.pl?Action=CustomerZoom&TicketID=<OTRS_TICKET_TicketID> But I get an insufficient right message. I assume that there is a log in procedure I will need to include? Mik

1 1

HOW TO DISABLE the "Resize Handle" on the Ticket Details Screen (Zoom?)
by Axel Werner 13 Jul '11

13 Jul '11

Hi there OTRS Gurus! We use OTRS 3 (OTRS 3.0.7) for our little IT Helpdesk and sometimes Tickets get quite long. So on the Ticket-Details Screen (or Zoom screen?!) there is a section where all the steps or incidents of a single ticket are listed. This Section does have some sort of "graphical handle" on its bottom where i can grab and resize the window section. but this is quite anoying since we need to do this often to keep an overview. HOW TO DISABLE this rezize thingy and make it show ALL steps at once ? kinda like "maximize" the view by default. Any solutions for that? best regards Axel Werner

2 2

Re: [otrs] New tickets -- only email or phone?
by Charles 13 Jul '11

13 Jul '11

Hello :-) Thanks for replies. AIUI, OTRS internal structure only supports tickets initiated by emails or phone calls. Incoming emails is the main way to initialise tickets. The TICKETS -> "New whatever" facility adds ticket initialisation by agents sending emails and by customers phoning in. There is also an option for ticket initialisation by agents phoning out but it is disabled by default. In full generality, tickets could be initiated by any information passing mechanism. Likely ones include include FAX, meeting, SMS and walk-in. The chosen "solution" to make the user interface easier to understand and to accommodate ticket initiation by FAX, meeting etc. with minimal changes to OTRS: Frontend::Module###AgentTicketPhone: NavBar Description: Create new ticket by creating phone note Name: New phone (any not email) ticket Frontend::Module###AgentTicketEmail NavBar Description: Create new ticket by sending email Name: New ticket (send email) Best Charles > From: "Robert Woodworth" <robertw(a)a10networks.com> > Subject: Re: [otrs] New tickets -- only email or phone? > To: "'User questions and discussions about OTRS.'" <otrs(a)otrs.org> > Message-ID: <015901cc3815$ea21e3e0$be65aba0$@com> > Content-Type: text/plain; charset="us-ascii" > > If someone walks up to me with something that needs a ticket, its almost > indistinguishable from a phone call, so Id vote > > for using the new phone call when someone tags me in a meeting, a hall, > breakroom or corners me in my cube (grin) > > > > From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of > Gerald Young > Sent: Friday, July 01, 2011 7:05 AM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] New tickets -- only email or phone? > > > > :) I'm all about removing the choice myself. :) Using a phone ticket should > be adequate for this purpose, don't you think? > > On Fri, Jul 1, 2011 at 9:31 AM, Charles <otrs(a)catcons.co.uk> wrote: > > Hello :-) > > Sometimes tickets are initiated by a personal visit to our offices or in a > meeting. The TICKETS drop down list includes "New email ticket" and New > phone ticket". Can we extend the list? > > Best > > Charles

1 0

Sending Survey When State Type is pending auto
by Wagner 13 Jul '11

13 Jul '11

Hello, Before I close a ticket, I change it state to Pending, and the user should receive a survey to confirm that was really closed. but as I saw, OTRS just send a survey when the state type is closed. How can I change it? Thanks

1 0

Chinese/Japanese characters in E-Mail Name causes repeated articles
by Anant Jain 12 Jul '11

12 Jul '11

Hi, I've noticed a very peculiar problem with my OTRS setup. We have OTRS setup to retrieve e-mails from a single e-mail address for our organization. Customer from all over the world contact us through that e-mail address. One issue I've noticed is that when customer with Chinese or Japanese characters in their e-mail display name reply to e-mails from our OTRS setup, it puts OTRS in some sort of a loop where their response is literally retrieved everyday. It's the *same* response at the same time everyday. So a ticket about 70 day old has 70 articles with the same content, one article per day at the same time. Has anyone else noticed this? Is this a bug or a misconfiguration in our OTRS setup? Any help would be really appreciated as we have some tickets which just cannot be closed due to this issue. They simply keep reopening even if we close them. Thanks, AJ ________________________________ The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. The firm is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt.

1 1

Customer self registration link
by Mikael Kermorgant 08 Jul '11

08 Jul '11

Hello, Using otrs 3.0.7, I'd like to have customers auth against 3 backends : basic http, ldap and local database. Moreover, I want to enable self registration in the local database. This works by default, but as soon as I setup basic auth and ldap auth (plus adapted backends), the link on the login page disappears. "Output/HTML/Standard/CustomerLogin.dtl"  <p>$Text{"Not yet registered?"} <a href="#Signup">$Text{"Sign up now"}</a>.</p>  Do somebody know how to get it back ? Regards -- Mikael Kermorgant

1 2

Send email to customer
by Rogerio F Cunha 08 Jul '11

08 Jul '11

Dear Sirs, It is possible to automatically send an email to the customer with the contents of a note added to the ticket? This possibility would serve to ask a customer more information about the opened ticket, without the need to contact him by phone. Roger.

4 6

Ticket pending date
by ravi shanker 08 Jul '11

08 Jul '11

Hi all, Need database field where ticket pending date(phone ticket) is stored. Ravi Shankar

2 1

DB size after upgrade
by Sune T. Tougaard 08 Jul '11

08 Jul '11

Hi list, I've been playing around with an upgrade procedure from 2.4.7 to 3.0.9. During the first of the two DB upgrade scripts, my database increases in size with about 4-5 GB (rising to a total of almost 20gb). Is that normal, or do I have an option enabled that I shouldn't? :) Thanks. -- /Sune T.

1 0

OTRS3: changes on database not reflected on front end
by Leonardo Certuche 07 Jul '11

07 Jul '11

Hello there, We've been leading several implementations on OTRS2.4.x in which we make changes directly into database (such marking as invalid queues or states) and they're inmediatly reflected on the front end. Today we're leading an implementation on OTRS3.0.9 and we did the same, but what we do on database is not reflected on front end. Trying to understand why, we found several cache files at /opt/otrs/var/tmp/CacheFileStorable, we deleted some files there and changes were reflected. Is this deletion wrong? How can we purge cache without having to go to ssh and delete files? Thanks, Leonardo Certuche www.itconsultores.com.co Medellín, Colombia

2 2

More search attributes in the 'Link ticket' search window
by Robert Poreba 06 Jul '11

06 Jul '11

Guys, I would like to add more search attributes to the 'Link ticket' search window. By default it only contains ConfigItem# and Name. For us, the critical one would be Serial Number which is a custom field. I can see there is an extension that apparently can do that: KIX4OTRS My questions: 1) Does anybody know how to add those fields in native OTRS? 2) Do you use KIX4OTRS and if so, how reliable it is and what kind of issues can you expect during upgrades. Thanks a lot -- Robert

2 2

change title of a ticket
by Luc Van den Abeele 06 Jul '11

06 Jul '11

Hi Is there an easy way to change the title of a ticket. Now the title of the ticket is the subject of the mail but for finding back some tickets is a certain queue we want to change the title of the ticket (when the sender of the original ticket didn't use the correct subject). This is after the ticket is created. So not when the ticket enters the system. Regards, Luc

8 9

Differentiated auto-replies
by Lars Jørgensen 06 Jul '11

06 Jul '11

Hi, We have and internal OTRS site that most of our customers access. The links to access their tickets only works on our corporate network. A few customers are external to our network. The auto replies going to them also says that they can "click this link to see you ticket". Except, they can't. Is there an easy way to have multiple auto-replies on a queue and select the correct based on e.g. email domain in the customer's ticket? I was thinking of letting postmaster sort the external mails to a different queue with a different auto-reply. That would work, but would give us two queues. -- Lars

3 4

[Ticket #5498] Frontend::WebPath Is Broken
by KIRAN IT 05 Jul '11

05 Jul '11

This is a notification from the Help Desk. On Jul 04, 2011 @ 11:26 am, nathan(a)sqwishy.net wrote: I changed the Frontend::WebPath property in SysConfig and it has basically broken the web UI. In order to browse around, I have to manually type in the url. I have navigated back to the config window to change the path back to the default "/otrs-web/" but cannot submit the changes or reset the setting; aka the buttons are non-functioning. URL path: /otrs/index.pl?Action=AdminSysConfig;Subaction=Edit;SysConfigSubGroup=Core%3A%3AWeb;SysConfigGroup=Framework Is there anything I can add to the URL to force a submit or reset? Could I possibly change the value in the database? Thankfully this is my test system and I have a full backup up from 6/26/11 just before I upgraded. ~Nathan Unsworth M - 801.864.5734 | W - 650-385-2900 x75335 nathan(a)sqwishy.net | www.sqwishy.net ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/5498

3 4

Ad-Hoc Info Fields
by Anant Jain 05 Jul '11

05 Jul '11

Hi, I'd like to know if it is possible to add more information to a ticket from external tools. Like for example, if a ticket is related to a bug, we'd like to add a bug id/number to the ticket somehow. Or perhaps customer information (the OTRS install is not visible to the customers) for data analysis purposes. Thanks, AJ ________________________________ The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. The firm is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt.

1 0

Re: [otrs] "Matches null string many times"
by niklas.johansson＠knowit.se 05 Jul '11

05 Jul '11

> >can you show us your ACLs? I assume you're using something like >"[regexp]^*" and that should be "[regexp]^.*". This has to be a valid >Perl regular expression... > >- Ren?e > Thank you Ren?e, that was the problem. Now it works fine. Cheers, Niklas >

1 0

"Matches null string many times"
by niklas.johansson＠knowit.se 05 Jul '11

05 Jul '11

Hello! Wy do I get this and how to fix it? [Tue Jul 5 11:50:58 2011] -e: ^* matches null string many times in regex; marked by <-- HERE in m/^* <-- HERE / at /opt/otrs//Kernel/System/Ticket.pm line 8007. I am using ACL and it may be related but I don't know where to start looking since it is refering to a file that I don't touch myself. Thanks! /Niklas

2 1

BLOCK KIRAN IT
by Nathan Unsworth 04 Jul '11

04 Jul '11

Will one of the Admins PLEASE block these emails?? This is getting ridiculous. ~Nathan Unsworth M - 801.864.5734 | W - 650-385-2900 x75335 nathan(a)sqwishy.net | www.sqwishy.net

3 2

Re: [otrs] Unmerging Tickets
by "LQ Marshall" 04 Jul '11

04 Jul '11

To my knowledge and having asked this same question myself... no there isn't an umerge function. :-( I have sucessfully gone into the the database and performed a manual unmerge or remerge to be more exact. If you are SQL capable it isn't too difficult. LQ Marshall III LQMarshall(a)inetspace.net (M) 919.796.3943 ----- Original Message ----- From:Anant Jain <Anant.Jain(a)inmobi.com> To:"User questions and discussions about OTRS." <otrs(a)otrs.org> Sent:7/4/2011 2:39 Subject:[otrs] Unmerging Tickets A couple of times, I've merged tickets to the wrong parent ticket. Is there anyway to unmerge those tickets? Split is not very useful as it does not "cleave" the ticket but simply creates a new ticket with the old articles still remaining. The link delete option only deletes the link but does not perform an unmerge (so the linked tickets table at the bottom also disappears) Is there any option to achieve what I'm trying? Thanks, AJ ________________________________ The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. The firm is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

1 0

PostmasterFilter: Regexp not working
by Jan.Dreyer＠bertelsmann.de 04 Jul '11

04 Jul '11

Hello, we are using the postmaster filter very excessively (having more than 100). Some regexp are really not failure-proof. But I thought this one (looking at subject line) is: ---8< --- (\D|^)123_Cust(\D|$)|(\D|^)123(\D).*(\D)Cust(\D|$) ---8< --- Why does this not match on ---8< --- Subject: 123: GPW Cust Lieferung /UPS hat Pal. gezogen **CUT OFF RELEVANT** ---8< --- ?! It should as per http://www.regexplanet.com/simple/index.html ... Are there some OTRS-specific limitations on Regexp?! Regards Jan Dreyer

3 5

Unmerging Tickets
by Anant Jain 04 Jul '11

04 Jul '11

A couple of times, I've merged tickets to the wrong parent ticket. Is there anyway to unmerge those tickets? Split is not very useful as it does not "cleave" the ticket but simply creates a new ticket with the old articles still remaining. The link delete option only deletes the link but does not perform an unmerge (so the linked tickets table at the bottom also disappears) Is there any option to achieve what I'm trying? Thanks, AJ ________________________________ The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. The firm is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt.

1 0

Frontend::WebPath Is Broken
by Nathan Unsworth 04 Jul '11

04 Jul '11

I changed the Frontend::WebPath property in SysConfig and it has basically broken the web UI. In order to browse around, I have to manually type in the url. I have navigated back to the config window to change the path back to the default "/otrs-web/" but cannot submit the changes or reset the setting; aka the buttons are non-functioning. URL path: /otrs/index.pl?Action=AdminSysConfig;Subaction=Edit;SysConfigSubGroup=Core%3A%3AWeb;SysConfigGroup=Framework Is there anything I can add to the URL to force a submit or reset? Could I possibly change the value in the database? Thankfully this is my test system and I have a full backup up from 6/26/11 just before I upgraded. ~Nathan Unsworth M - 801.864.5734 | W - 650-385-2900 x75335 nathan(a)sqwishy.net | www.sqwishy.net

1 0

[Ticket #5490] How sick is the Admin of KIRAN IT?
by KIRAN IT 03 Jul '11

03 Jul '11

This is a notification from the Help Desk. On Jul 04, 2011 @ 03:41 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== ==Ticket History== On Jul 04, 2011 @ 03:41 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== ------ On Jul 04, 2011 @ 03:41 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== ------ On Jul 04, 2011 @ 02:41 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 23:11:06 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, MIME_HTML_MOSTLY,T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL, WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 23:08:10 +0200 id 00001F5F.4E10DA3A.00000D86 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 8214556A81; Sun, 3 Jul 2011 21:06:15 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 61268569E1 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:06:13 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id A6AB0ECA5E for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 23:05:54 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 16449-08 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 23:05:53 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 8E184EAB05 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 23:05:52 +0200 (CEST) Received: by mail-pv0-f182.google.com with SMTP id 11so5590739pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 14:05:52 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=U5felFjfKMQrh0MktM0eRqUeqT49/Yf9CTo7fo9nAeU=; b=hSJ61CFKvPe2tJ2cFT3Rp7T+qeo+tGHDORwD2jSG/5rlzwhS0LfujGvcXDKYWHXW6J lyN7jxqYb4XK5nNUm3de3UUizFi43OCAIdNhVXhI7NyMb/8Wkp+6Tgkv3VP0tnzpCxwZ wdCHTIS4kmAad7/2AfBca/bNcE29YfU0fgzUA= Received: by 10.143.164.21 with SMTP id r21mr2514968wfo.243.1309727152061; Sun, 03 Jul 2011 14:05:52 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id z7sm3486996pbk.51.2011.07.03.14.05.48 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 14:05:51 -0700 (PDT) Date: Mon, 04 Jul 2011 02:32:37 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10d8ee7089_1988c79586748547f(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d8edf38b8_1988c795867485051"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5490] How sick is the Admin of KIRAN IT? X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752679 ----==_mimepart_4e10d8edf38b8_1988c795867485051 Date: Mon, 04 Jul 2011 02:32:38 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d8edf38b8_1988c795867484930"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d8ee7089_1988c795867485320(a)itsupport.mail> ----==_mimepart_4e10d8edf38b8_1988c795867484930 Date: Mon, 04 Jul 2011 02:32:38 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d8ee3380_1988c7958674851b4(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:41 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 23:11:02 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 23:06:38 +0200 id 00001F5F.4E10D9DE.00000D4D Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 03627569E2; Sun, 3 Jul 2011 21:05:58 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 7BA04569E1 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:05:56 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id A7C0AEE09D for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 23:05:37 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 16014-10 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 23:05:36 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 5179CEAB05 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 23:05:34 +0200 (CEST) Received: by pvg11 with SMTP id 11so5590739pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 14:05:33 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=9HQ755kPIYERbu/z2VUNCVFspMfLxvybCKA1NIPblv8=; b=oe0y/l32Sd4iZv8yhFPQIXyiabSUnAa8zhG2WXRpmNxvJT3b16gKgzrCCyGePj6YBJ 5yytQgsjgXzqgzfGdP1AaaRU79FplqFKwkhwc3d3IFWBMwbFw5l2OWXURpd1iSDG0oSH wAEVWLRgkhDTMR4optiy23uOEyOJIHsCTTpeE= Received: by 10.142.218.7 with SMTP id q7mr2635156wfg.246.1309727133122; Sun, 03 Jul 2011 14:05:33 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id z20sm212971wff.7.2011.07.03.14.05.29 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 14:05:32 -0700 (PDT) Date: Mon, 04 Jul 2011 02:32:19 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10d8db57513_19880c87007483014(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d8db4fb02_19880c870074826b4"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5490] How sick is the Admin of KIRAN IT? X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752677 ----==_mimepart_4e10d8db4fb02_19880c870074826b4 Date: Mon, 04 Jul 2011 02:32:19 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d8db4bdf9_19880c8700748252c"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d8db5380a_19880c87007482985(a)itsupport.mail> ----==_mimepart_4e10d8db4bdf9_19880c8700748252c Date: Mon, 04 Jul 2011 02:32:19 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d8db5380a_19880c870074827dd(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:41 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 23:11:01 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 23:05:04 +0200 id 00001F63.4E10D980.00000C85 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 5D0BB5699E; Sun, 3 Jul 2011 21:05:16 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 1AA7E5699D for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:05:15 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 498AEEDDED for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 23:04:56 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 16471-06 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 23:04:53 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id B9DCAEAB05 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 23:04:52 +0200 (CEST) Received: by pvg11 with SMTP id 11so5590193pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 14:04:51 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=pZ85YlH6afxLoaarMIrus7S+DHtMHayR5iAnTdQ4550=; b=e0dUe+dDWil3Tt+44CYsSrcm4iEpaoo7vh2ezQ7kvVGhLf6nQo9kxlgj5wHF1K9WqH tqPFNSu+LZGVmymJm4DcVjPnBpxG1HhCHsr1uIEXLsEmAWpmb34aby3SHWCwCzehIeYn AFdATzv6K3WjCldbJd5XIDwvYpkLmbXf4tW7g= Received: by 10.68.66.99 with SMTP id e3mr7225906pbt.175.1309727090973; Sun, 03 Jul 2011 14:04:50 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id d1sm3486288pbj.56.2011.07.03.14.04.47 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 14:04:50 -0700 (PDT) Date: Mon, 04 Jul 2011 02:31:37 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10d8b166f81_19880c8700747883d(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d8b163279_19880c8700747842d"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5490] How sick is the Admin of KIRAN IT? X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752676 ----==_mimepart_4e10d8b163279_19880c8700747842d Date: Mon, 04 Jul 2011 02:31:37 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d8b15f570_19880c87007478329"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d8b166f81_19880c870074787a(a)itsupport.mail> ----==_mimepart_4e10d8b15f570_19880c87007478329 Date: Mon, 04 Jul 2011 02:31:37 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d8b166f81_19880c870074785ba(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:31 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 23:01:16 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:56:02 +0200 id 00001F63.4E10D762.00000660 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 9A58E56A6C; Sun, 3 Jul 2011 20:55:47 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 4071056A2F for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:55:45 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 8E1DDEDDED for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:55:26 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 16022-02 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:55:23 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 5210BEE04C for <otrs(a)otrs.org>; Sun, 3 Jul 2011 22:55:23 +0200 (CEST) Received: by mail-pv0-f182.google.com with SMTP id 11so5584404pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 13:55:23 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=WfI+EezHeZ5bxXCA6VWpEW884H80XIUd+CQHfxdG75g=; b=fFB/2IwKtsU5dYYYmidgOuUFkeEqbjTKURSbQeepEcIZdublK6kQf8LV2ECzlWQRm1 AvBiu5w9uu4QyyO3W5IWK/vNr/7z9tdEcKwyIUAQ4vGXfHVbfzxhHR9C/90XjTEJxZsV Fq3DGhh/IpIi2CS9r/peTT1Vto/9L8smhClco= Received: by 10.68.21.129 with SMTP id v1mr6737112pbe.413.1309726522864; Sun, 03 Jul 2011 13:55:22 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id v9sm1511587pbm.15.2011.07.03.13.55.20 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:55:22 -0700 (PDT) Date: Mon, 04 Jul 2011 02:22:09 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10d679c036d_1984027dc2747581c(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d679bc665_1984027dc27475419"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5490] How sick is the Admin of KIRAN IT? X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752666 ----==_mimepart_4e10d679bc665_1984027dc27475419 Date: Mon, 04 Jul 2011 02:22:09 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d679b895c_1984027dc274753d3"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d679c036d_1984027dc274757d2(a)itsupport.mail> ----==_mimepart_4e10d679b895c_1984027dc274753d3 Date: Mon, 04 Jul 2011 02:22:09 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d679bc665_1984027dc2747551e(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:31 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 23:01:13 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:55:01 +0200 id 00001F63.4E10D725.000005CC Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 356EE56A5D; Sun, 3 Jul 2011 20:55:16 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 28BB456A2F for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:55:14 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 70E90EE04C for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:54:55 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 16014-01 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:54:53 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 756BBECA5E for <otrs(a)otrs.org>; Sun, 3 Jul 2011 22:54:52 +0200 (CEST) Received: by pvg11 with SMTP id 11so5584404pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 13:54:50 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=5lWIQct7W/A7oqcen3z4iiEKALY43ZTynpA/ziid8dk=; b=WiV6GV8QdSnG0XdWqi3UDOEs4Ul7wvnh6b+1NTARS+n6VEXGtCvZojR0LNqlnVfA1m 2v9P7rr8UTLpjfD0g0e6zIxIpOe/WmREUYvN9pi5U+clMoaq7VZPo5rqLSAbmCwL8UJN 47rpzNAqxOKgCymb3djYpCgHCfJJRYP6nqhWY= Received: by 10.68.62.36 with SMTP id v4mr2913573pbr.248.1309726489140; Sun, 03 Jul 2011 13:54:49 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id b4sm575510pba.43.2011.07.03.13.54.46 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:54:48 -0700 (PDT) Date: Mon, 04 Jul 2011 02:21:36 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10d65864f97_1984027dc27472267(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d6586128e_1984027dc2747185b"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5490] How sick is the Admin of KIRAN IT? X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752664 ----==_mimepart_4e10d6586128e_1984027dc2747185b Date: Mon, 04 Jul 2011 02:21:36 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d6585d586_1984027dc27471741"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d65864f97_1984027dc274721ac(a)itsupport.mail> ----==_mimepart_4e10d6585d586_1984027dc27471741 Date: Mon, 04 Jul 2011 02:21:36 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d6586128e_1984027dc27471914(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:31 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 23:00:10 2011 Return-Path: <kiran1432u(a)gmail.com> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=-2.6 required=4.5 tests=BAYES_00,FREEMAIL_FROM, HTML_MESSAGE,RCVD_IN_DNSWL_LOW,SPF_PASS,T_DKIM_INVALID,T_TO_NO_BRKTS_FREEMAIL, WEIRD_PORT autolearn=ham version=3.3.1 Received: from mail-pz0-f45.google.com (mail-pz0-f45.google.com [::ffff:209.85.210.45]) (TLS: TLSv1/SSLv3,128bits,AES128-SHA) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:55:06 +0200 id 00001F63.4E10D72A.00000608 Received: by pzk30 with SMTP id 30so620380pzk.4 for <linux4michelle(a)tamay-dogan.net>; Sun, 03 Jul 2011 13:54:43 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=qOzBhVn+DEPzJ/8tIxC23Du3XlwYSfKkXv25wqeekp4=; b=EmVpcvVhKcLGrvq7dfdNL9xBh5kGNRq7X90Pg4yVL93diJjbQ30SIpOYYWcN5Fupon Q9mHJYFG3qLdsjeBswdmVpQL0V4E2mI77lUN+1Gxvk2nSW3btb5EEjCjOCTVGW8nRT1X 7y6Z/NtK28WvbmQSUH3HwaMA0N8BclCx9fMOY= Received: by 10.68.20.137 with SMTP id n9mr6121471pbe.121.1309726483650; Sun, 03 Jul 2011 13:54:43 -0700 (PDT) Old-Return-Path: <kiran1432u(a)gmail.com> Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id m7sm3454549pbk.6.2011.07.03.13.54.41 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:54:43 -0700 (PDT) Date: Mon, 04 Jul 2011 02:21:31 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: linux4michelle(a)tamay-dogan.net Message-ID: <4e10d6534e224_1984027dc27471635(a)itsupport.mail> Subject: [Ticket #5490] [otrs] How sick is the Admin of KIRAN IT? Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d6534a51c_1984027dc274712e"; charset=utf-8 Content-Transfer-Encoding: 7bit Delivered-To: michelle.konzack-linux4michelle(a)tamay-dogan.net X-TDMailSerialnumber: 10752656 ----==_mimepart_4e10d6534a51c_1984027dc274712e Date: Mon, 04 Jul 2011 02:21:31 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d65346813_1984027dc274711ba"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d6534e224_1984027dc274715dc(a)itsupport.mail> ----==_mimepart_4e10d65346813_1984027dc274711ba Date: Mon, 04 Jul 2011 02:21:31 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d6534a51c_1984027dc2747131e(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:21 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 22:51:34 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:50:19 +0200 id 00001F65.4E10D60B.0000044A Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id D0FA556A2F; Sun, 3 Jul 2011 20:50:32 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 6928A56A2F for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:50:18 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 5AAD4ECE99 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:49:58 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 14583-08 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:49:56 +0200 (CEST) Received: from mail-pz0-f54.google.com (mail-pz0-f54.google.com [209.85.210.54]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 0778DECA5E for <otrs(a)otrs.org>; Sun, 3 Jul 2011 22:49:55 +0200 (CEST) Received: by pzk27 with SMTP id 27so2385999pzk.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 13:49:49 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=hbwZN9Ttn0VlG1xn1YuRRdNnVXRbhHBiedsNlO1SOUU=; b=kf5D2RDQsm7B17DquviKEExR35wg/E7aIDbXrF+dFbs4P/oVNl/NSGEXfTr2Yh1aAl 4Fr96vleIiLSdB5JG2DPw8ppWokef9r0Y5d92RDg2ask3JNRtwxDTxDi2bXFnh6aRQY6 Korxj2c2/U8H8hhjJiToTrSMPManovpl4Donc= Received: by 10.68.22.135 with SMTP id d7mr5995876pbf.408.1309726189077; Sun, 03 Jul 2011 13:49:49 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id u6sm3480725pbh.48.2011.07.03.13.49.47 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:49:48 -0700 (PDT) Date: Mon, 04 Jul 2011 02:16:36 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10d52c733b0_1981b3530c7468216(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d52c6f6a7_1981b3530c74677f9"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5490] How sick is the Admin of KIRAN IT? X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752649 ----==_mimepart_4e10d52c6f6a7_1981b3530c74677f9 Date: Mon, 04 Jul 2011 02:16:36 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d52c6b99f_1981b3530c7467661"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d52c733b0_1981b3530c7468140(a)itsupport.mail> ----==_mimepart_4e10d52c6b99f_1981b3530c7467661 Date: Mon, 04 Jul 2011 02:16:36 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d52c733b0_1981b3530c7467953(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:21 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 22:50:20 2011 Return-Path: <kiran1432u(a)gmail.com> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=-2.6 required=4.5 tests=BAYES_00,FREEMAIL_FROM, HTML_MESSAGE,RCVD_IN_DNSWL_LOW,SPF_PASS,T_DKIM_INVALID,T_TO_NO_BRKTS_FREEMAIL, WEIRD_PORT autolearn=ham version=3.3.1 Received: from mail-pv0-f173.google.com (mail-pv0-f173.google.com [::ffff:74.125.83.173]) (TLS: TLSv1/SSLv3,128bits,AES128-SHA) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:50:06 +0200 id 00001F65.4E10D5FE.00000436 Received: by pvg3 with SMTP id 3so5117743pvg.4 for <linux4michelle(a)tamay-dogan.net>; Sun, 03 Jul 2011 13:49:43 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=dUMl8Yi8VKGeP1rDL5h6acxb6SvJNm3k2HxC+uV18q0=; b=jpT7krqvxn/BRgK0FcV4C3/iTQsONfwrcbV2P0S7Zjzu2e4E2yhuhd66fZMYim2Nhd kU9iX7fNqXyVbPN6+YyLRaIg6g77PxrMQ9XGt21mD9tkRITcTXlvOeZxg4n0ykJKkeD2 WF1F4HOF13Vt3BhyyR9QVNwjbIdOoywv3YZHo= Received: by 10.142.213.9 with SMTP id l9mr2617357wfg.233.1309726183668; Sun, 03 Jul 2011 13:49:43 -0700 (PDT) Old-Return-Path: <kiran1432u(a)gmail.com> Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id p5sm3476090pbd.92.2011.07.03.13.49.41 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:49:43 -0700 (PDT) Date: Mon, 04 Jul 2011 02:16:31 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: linux4michelle(a)tamay-dogan.net Message-ID: <4e10d5274580b_1981b3530c7467562(a)itsupport.mail> Subject: [Ticket #5490] [otrs] How sick is the Admin of KIRAN IT? Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d52713e9e_1981b3530c7467063"; charset=utf-8 Content-Transfer-Encoding: 7bit Delivered-To: michelle.konzack-linux4michelle(a)tamay-dogan.net X-TDMailSerialnumber: 10752635 ----==_mimepart_4e10d52713e9e_1981b3530c7467063 Date: Mon, 04 Jul 2011 02:16:31 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d52713e9e_1981b3530c7466941"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d5274580b_1981b3530c746743f(a)itsupport.mail> ----==_mimepart_4e10d52713e9e_1981b3530c7466941 Date: Mon, 04 Jul 2011 02:16:31 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d52741b03_1981b3530c74672e9(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:16 am, linux4michelle(a)tamay-dogan.net wrote: Attachment: ------ On Jul 04, 2011 @ 02:16 am, linux4michelle(a)tamay-dogan.net wrote: Hello *, since I can not reject the mails from KIRAN IT because the messages came from OTRS, I am forwarding his crap back to his GMail account but now when I cam back from work, I see, I have gotten 30 messages including my bounces, but all comig over the OTRS mailinglist... This mean, this idiots are sending ANY message to the OTRS mailinglist. Can the ADMIN of OTRS please unsubscribe and block the E-Mail <kiran1432u(a)gmail.com> Thanks, Greetings and nice Day/Evening Michelle Konzack -- ##################### Debian GNU/Linux Consultant ###################### Development of Intranet and Embedded Systems with Debian GNU/Linux itsystems@tdnet France itsystems@tdnet Owner Michelle Konzack Owner Michelle Konzack Apt. 917 (homeoffice) Gewerbe Strasse 3 50, rue de Soultz 77694 Kehl/Germany 67100 Strasbourg/France Tel office: +49-176-86004575 Tel mobil: +33-6-61925193 Tel mobil: +49-177-9351947 <http://www.itsystems.tamay-dogan.net/> <http://www.flexray4linux.org/> <http://www.debian.tamay-dogan.net/> <http://www.can4linux.org/> Jabber linux4michelle(a)jabber.ccc.de Linux-User #280138 with the Linux Counter, http://counter.li.org/ ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/5490

1 0

[Ticket #5490] How sick is the Admin of KIRAN IT?
by KIRAN IT 03 Jul '11

03 Jul '11

This is a notification from the Help Desk. On Jul 04, 2011 @ 03:41 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== ==Ticket History== On Jul 04, 2011 @ 03:41 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== ------ On Jul 04, 2011 @ 02:41 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 23:11:06 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, MIME_HTML_MOSTLY,T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL, WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 23:08:10 +0200 id 00001F5F.4E10DA3A.00000D86 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 8214556A81; Sun, 3 Jul 2011 21:06:15 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 61268569E1 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:06:13 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id A6AB0ECA5E for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 23:05:54 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 16449-08 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 23:05:53 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 8E184EAB05 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 23:05:52 +0200 (CEST) Received: by mail-pv0-f182.google.com with SMTP id 11so5590739pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 14:05:52 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=U5felFjfKMQrh0MktM0eRqUeqT49/Yf9CTo7fo9nAeU=; b=hSJ61CFKvPe2tJ2cFT3Rp7T+qeo+tGHDORwD2jSG/5rlzwhS0LfujGvcXDKYWHXW6J lyN7jxqYb4XK5nNUm3de3UUizFi43OCAIdNhVXhI7NyMb/8Wkp+6Tgkv3VP0tnzpCxwZ wdCHTIS4kmAad7/2AfBca/bNcE29YfU0fgzUA= Received: by 10.143.164.21 with SMTP id r21mr2514968wfo.243.1309727152061; Sun, 03 Jul 2011 14:05:52 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id z7sm3486996pbk.51.2011.07.03.14.05.48 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 14:05:51 -0700 (PDT) Date: Mon, 04 Jul 2011 02:32:37 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10d8ee7089_1988c79586748547f(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d8edf38b8_1988c795867485051"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5490] How sick is the Admin of KIRAN IT? X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752679 ----==_mimepart_4e10d8edf38b8_1988c795867485051 Date: Mon, 04 Jul 2011 02:32:38 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d8edf38b8_1988c795867484930"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d8ee7089_1988c795867485320(a)itsupport.mail> ----==_mimepart_4e10d8edf38b8_1988c795867484930 Date: Mon, 04 Jul 2011 02:32:38 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d8ee3380_1988c7958674851b4(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:41 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 23:11:02 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 23:06:38 +0200 id 00001F5F.4E10D9DE.00000D4D Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 03627569E2; Sun, 3 Jul 2011 21:05:58 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 7BA04569E1 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:05:56 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id A7C0AEE09D for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 23:05:37 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 16014-10 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 23:05:36 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 5179CEAB05 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 23:05:34 +0200 (CEST) Received: by pvg11 with SMTP id 11so5590739pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 14:05:33 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=9HQ755kPIYERbu/z2VUNCVFspMfLxvybCKA1NIPblv8=; b=oe0y/l32Sd4iZv8yhFPQIXyiabSUnAa8zhG2WXRpmNxvJT3b16gKgzrCCyGePj6YBJ 5yytQgsjgXzqgzfGdP1AaaRU79FplqFKwkhwc3d3IFWBMwbFw5l2OWXURpd1iSDG0oSH wAEVWLRgkhDTMR4optiy23uOEyOJIHsCTTpeE= Received: by 10.142.218.7 with SMTP id q7mr2635156wfg.246.1309727133122; Sun, 03 Jul 2011 14:05:33 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id z20sm212971wff.7.2011.07.03.14.05.29 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 14:05:32 -0700 (PDT) Date: Mon, 04 Jul 2011 02:32:19 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10d8db57513_19880c87007483014(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d8db4fb02_19880c870074826b4"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5490] How sick is the Admin of KIRAN IT? X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752677 ----==_mimepart_4e10d8db4fb02_19880c870074826b4 Date: Mon, 04 Jul 2011 02:32:19 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d8db4bdf9_19880c8700748252c"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d8db5380a_19880c87007482985(a)itsupport.mail> ----==_mimepart_4e10d8db4bdf9_19880c8700748252c Date: Mon, 04 Jul 2011 02:32:19 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d8db5380a_19880c870074827dd(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:41 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 23:11:01 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 23:05:04 +0200 id 00001F63.4E10D980.00000C85 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 5D0BB5699E; Sun, 3 Jul 2011 21:05:16 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 1AA7E5699D for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:05:15 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 498AEEDDED for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 23:04:56 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 16471-06 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 23:04:53 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id B9DCAEAB05 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 23:04:52 +0200 (CEST) Received: by pvg11 with SMTP id 11so5590193pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 14:04:51 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=pZ85YlH6afxLoaarMIrus7S+DHtMHayR5iAnTdQ4550=; b=e0dUe+dDWil3Tt+44CYsSrcm4iEpaoo7vh2ezQ7kvVGhLf6nQo9kxlgj5wHF1K9WqH tqPFNSu+LZGVmymJm4DcVjPnBpxG1HhCHsr1uIEXLsEmAWpmb34aby3SHWCwCzehIeYn AFdATzv6K3WjCldbJd5XIDwvYpkLmbXf4tW7g= Received: by 10.68.66.99 with SMTP id e3mr7225906pbt.175.1309727090973; Sun, 03 Jul 2011 14:04:50 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id d1sm3486288pbj.56.2011.07.03.14.04.47 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 14:04:50 -0700 (PDT) Date: Mon, 04 Jul 2011 02:31:37 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10d8b166f81_19880c8700747883d(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d8b163279_19880c8700747842d"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5490] How sick is the Admin of KIRAN IT? X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752676 ----==_mimepart_4e10d8b163279_19880c8700747842d Date: Mon, 04 Jul 2011 02:31:37 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d8b15f570_19880c87007478329"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d8b166f81_19880c870074787a(a)itsupport.mail> ----==_mimepart_4e10d8b15f570_19880c87007478329 Date: Mon, 04 Jul 2011 02:31:37 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d8b166f81_19880c870074785ba(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:31 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 23:01:16 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:56:02 +0200 id 00001F63.4E10D762.00000660 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 9A58E56A6C; Sun, 3 Jul 2011 20:55:47 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 4071056A2F for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:55:45 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 8E1DDEDDED for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:55:26 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 16022-02 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:55:23 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 5210BEE04C for <otrs(a)otrs.org>; Sun, 3 Jul 2011 22:55:23 +0200 (CEST) Received: by mail-pv0-f182.google.com with SMTP id 11so5584404pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 13:55:23 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=WfI+EezHeZ5bxXCA6VWpEW884H80XIUd+CQHfxdG75g=; b=fFB/2IwKtsU5dYYYmidgOuUFkeEqbjTKURSbQeepEcIZdublK6kQf8LV2ECzlWQRm1 AvBiu5w9uu4QyyO3W5IWK/vNr/7z9tdEcKwyIUAQ4vGXfHVbfzxhHR9C/90XjTEJxZsV Fq3DGhh/IpIi2CS9r/peTT1Vto/9L8smhClco= Received: by 10.68.21.129 with SMTP id v1mr6737112pbe.413.1309726522864; Sun, 03 Jul 2011 13:55:22 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id v9sm1511587pbm.15.2011.07.03.13.55.20 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:55:22 -0700 (PDT) Date: Mon, 04 Jul 2011 02:22:09 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10d679c036d_1984027dc2747581c(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d679bc665_1984027dc27475419"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5490] How sick is the Admin of KIRAN IT? X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752666 ----==_mimepart_4e10d679bc665_1984027dc27475419 Date: Mon, 04 Jul 2011 02:22:09 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d679b895c_1984027dc274753d3"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d679c036d_1984027dc274757d2(a)itsupport.mail> ----==_mimepart_4e10d679b895c_1984027dc274753d3 Date: Mon, 04 Jul 2011 02:22:09 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d679bc665_1984027dc2747551e(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:31 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 23:01:13 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:55:01 +0200 id 00001F63.4E10D725.000005CC Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 356EE56A5D; Sun, 3 Jul 2011 20:55:16 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 28BB456A2F for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:55:14 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 70E90EE04C for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:54:55 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 16014-01 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:54:53 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 756BBECA5E for <otrs(a)otrs.org>; Sun, 3 Jul 2011 22:54:52 +0200 (CEST) Received: by pvg11 with SMTP id 11so5584404pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 13:54:50 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=5lWIQct7W/A7oqcen3z4iiEKALY43ZTynpA/ziid8dk=; b=WiV6GV8QdSnG0XdWqi3UDOEs4Ul7wvnh6b+1NTARS+n6VEXGtCvZojR0LNqlnVfA1m 2v9P7rr8UTLpjfD0g0e6zIxIpOe/WmREUYvN9pi5U+clMoaq7VZPo5rqLSAbmCwL8UJN 47rpzNAqxOKgCymb3djYpCgHCfJJRYP6nqhWY= Received: by 10.68.62.36 with SMTP id v4mr2913573pbr.248.1309726489140; Sun, 03 Jul 2011 13:54:49 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id b4sm575510pba.43.2011.07.03.13.54.46 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:54:48 -0700 (PDT) Date: Mon, 04 Jul 2011 02:21:36 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10d65864f97_1984027dc27472267(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d6586128e_1984027dc2747185b"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5490] How sick is the Admin of KIRAN IT? X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752664 ----==_mimepart_4e10d6586128e_1984027dc2747185b Date: Mon, 04 Jul 2011 02:21:36 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d6585d586_1984027dc27471741"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d65864f97_1984027dc274721ac(a)itsupport.mail> ----==_mimepart_4e10d6585d586_1984027dc27471741 Date: Mon, 04 Jul 2011 02:21:36 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d6586128e_1984027dc27471914(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:31 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 23:00:10 2011 Return-Path: <kiran1432u(a)gmail.com> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=-2.6 required=4.5 tests=BAYES_00,FREEMAIL_FROM, HTML_MESSAGE,RCVD_IN_DNSWL_LOW,SPF_PASS,T_DKIM_INVALID,T_TO_NO_BRKTS_FREEMAIL, WEIRD_PORT autolearn=ham version=3.3.1 Received: from mail-pz0-f45.google.com (mail-pz0-f45.google.com [::ffff:209.85.210.45]) (TLS: TLSv1/SSLv3,128bits,AES128-SHA) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:55:06 +0200 id 00001F63.4E10D72A.00000608 Received: by pzk30 with SMTP id 30so620380pzk.4 for <linux4michelle(a)tamay-dogan.net>; Sun, 03 Jul 2011 13:54:43 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=qOzBhVn+DEPzJ/8tIxC23Du3XlwYSfKkXv25wqeekp4=; b=EmVpcvVhKcLGrvq7dfdNL9xBh5kGNRq7X90Pg4yVL93diJjbQ30SIpOYYWcN5Fupon Q9mHJYFG3qLdsjeBswdmVpQL0V4E2mI77lUN+1Gxvk2nSW3btb5EEjCjOCTVGW8nRT1X 7y6Z/NtK28WvbmQSUH3HwaMA0N8BclCx9fMOY= Received: by 10.68.20.137 with SMTP id n9mr6121471pbe.121.1309726483650; Sun, 03 Jul 2011 13:54:43 -0700 (PDT) Old-Return-Path: <kiran1432u(a)gmail.com> Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id m7sm3454549pbk.6.2011.07.03.13.54.41 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:54:43 -0700 (PDT) Date: Mon, 04 Jul 2011 02:21:31 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: linux4michelle(a)tamay-dogan.net Message-ID: <4e10d6534e224_1984027dc27471635(a)itsupport.mail> Subject: [Ticket #5490] [otrs] How sick is the Admin of KIRAN IT? Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d6534a51c_1984027dc274712e"; charset=utf-8 Content-Transfer-Encoding: 7bit Delivered-To: michelle.konzack-linux4michelle(a)tamay-dogan.net X-TDMailSerialnumber: 10752656 ----==_mimepart_4e10d6534a51c_1984027dc274712e Date: Mon, 04 Jul 2011 02:21:31 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d65346813_1984027dc274711ba"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d6534e224_1984027dc274715dc(a)itsupport.mail> ----==_mimepart_4e10d65346813_1984027dc274711ba Date: Mon, 04 Jul 2011 02:21:31 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d6534a51c_1984027dc2747131e(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:21 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 22:51:34 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:50:19 +0200 id 00001F65.4E10D60B.0000044A Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id D0FA556A2F; Sun, 3 Jul 2011 20:50:32 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 6928A56A2F for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:50:18 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 5AAD4ECE99 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:49:58 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 14583-08 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:49:56 +0200 (CEST) Received: from mail-pz0-f54.google.com (mail-pz0-f54.google.com [209.85.210.54]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 0778DECA5E for <otrs(a)otrs.org>; Sun, 3 Jul 2011 22:49:55 +0200 (CEST) Received: by pzk27 with SMTP id 27so2385999pzk.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 13:49:49 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=hbwZN9Ttn0VlG1xn1YuRRdNnVXRbhHBiedsNlO1SOUU=; b=kf5D2RDQsm7B17DquviKEExR35wg/E7aIDbXrF+dFbs4P/oVNl/NSGEXfTr2Yh1aAl 4Fr96vleIiLSdB5JG2DPw8ppWokef9r0Y5d92RDg2ask3JNRtwxDTxDi2bXFnh6aRQY6 Korxj2c2/U8H8hhjJiToTrSMPManovpl4Donc= Received: by 10.68.22.135 with SMTP id d7mr5995876pbf.408.1309726189077; Sun, 03 Jul 2011 13:49:49 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id u6sm3480725pbh.48.2011.07.03.13.49.47 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:49:48 -0700 (PDT) Date: Mon, 04 Jul 2011 02:16:36 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10d52c733b0_1981b3530c7468216(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d52c6f6a7_1981b3530c74677f9"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5490] How sick is the Admin of KIRAN IT? X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752649 ----==_mimepart_4e10d52c6f6a7_1981b3530c74677f9 Date: Mon, 04 Jul 2011 02:16:36 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d52c6b99f_1981b3530c7467661"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d52c733b0_1981b3530c7468140(a)itsupport.mail> ----==_mimepart_4e10d52c6b99f_1981b3530c7467661 Date: Mon, 04 Jul 2011 02:16:36 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d52c733b0_1981b3530c7467953(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:21 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 22:50:20 2011 Return-Path: <kiran1432u(a)gmail.com> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=-2.6 required=4.5 tests=BAYES_00,FREEMAIL_FROM, HTML_MESSAGE,RCVD_IN_DNSWL_LOW,SPF_PASS,T_DKIM_INVALID,T_TO_NO_BRKTS_FREEMAIL, WEIRD_PORT autolearn=ham version=3.3.1 Received: from mail-pv0-f173.google.com (mail-pv0-f173.google.com [::ffff:74.125.83.173]) (TLS: TLSv1/SSLv3,128bits,AES128-SHA) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:50:06 +0200 id 00001F65.4E10D5FE.00000436 Received: by pvg3 with SMTP id 3so5117743pvg.4 for <linux4michelle(a)tamay-dogan.net>; Sun, 03 Jul 2011 13:49:43 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=dUMl8Yi8VKGeP1rDL5h6acxb6SvJNm3k2HxC+uV18q0=; b=jpT7krqvxn/BRgK0FcV4C3/iTQsONfwrcbV2P0S7Zjzu2e4E2yhuhd66fZMYim2Nhd kU9iX7fNqXyVbPN6+YyLRaIg6g77PxrMQ9XGt21mD9tkRITcTXlvOeZxg4n0ykJKkeD2 WF1F4HOF13Vt3BhyyR9QVNwjbIdOoywv3YZHo= Received: by 10.142.213.9 with SMTP id l9mr2617357wfg.233.1309726183668; Sun, 03 Jul 2011 13:49:43 -0700 (PDT) Old-Return-Path: <kiran1432u(a)gmail.com> Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id p5sm3476090pbd.92.2011.07.03.13.49.41 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:49:43 -0700 (PDT) Date: Mon, 04 Jul 2011 02:16:31 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: linux4michelle(a)tamay-dogan.net Message-ID: <4e10d5274580b_1981b3530c7467562(a)itsupport.mail> Subject: [Ticket #5490] [otrs] How sick is the Admin of KIRAN IT? Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d52713e9e_1981b3530c7467063"; charset=utf-8 Content-Transfer-Encoding: 7bit Delivered-To: michelle.konzack-linux4michelle(a)tamay-dogan.net X-TDMailSerialnumber: 10752635 ----==_mimepart_4e10d52713e9e_1981b3530c7467063 Date: Mon, 04 Jul 2011 02:16:31 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d52713e9e_1981b3530c7466941"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d5274580b_1981b3530c746743f(a)itsupport.mail> ----==_mimepart_4e10d52713e9e_1981b3530c7466941 Date: Mon, 04 Jul 2011 02:16:31 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d52741b03_1981b3530c74672e9(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:16 am, linux4michelle(a)tamay-dogan.net wrote: Attachment: ------ On Jul 04, 2011 @ 02:16 am, linux4michelle(a)tamay-dogan.net wrote: Hello *, since I can not reject the mails from KIRAN IT because the messages came from OTRS, I am forwarding his crap back to his GMail account but now when I cam back from work, I see, I have gotten 30 messages including my bounces, but all comig over the OTRS mailinglist... This mean, this idiots are sending ANY message to the OTRS mailinglist. Can the ADMIN of OTRS please unsubscribe and block the E-Mail <kiran1432u(a)gmail.com> Thanks, Greetings and nice Day/Evening Michelle Konzack -- ##################### Debian GNU/Linux Consultant ###################### Development of Intranet and Embedded Systems with Debian GNU/Linux itsystems@tdnet France itsystems@tdnet Owner Michelle Konzack Owner Michelle Konzack Apt. 917 (homeoffice) Gewerbe Strasse 3 50, rue de Soultz 77694 Kehl/Germany 67100 Strasbourg/France Tel office: +49-176-86004575 Tel mobil: +33-6-61925193 Tel mobil: +49-177-9351947 <http://www.itsystems.tamay-dogan.net/> <http://www.flexray4linux.org/> <http://www.debian.tamay-dogan.net/> <http://www.can4linux.org/> Jabber linux4michelle(a)jabber.ccc.de Linux-User #280138 with the Linux Counter, http://counter.li.org/ ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/5490

1 0

[Ticket #5490] How sick is the Admin of KIRAN IT?
by KIRAN IT 03 Jul '11

03 Jul '11

This is a notification from the Help Desk. On Jul 04, 2011 @ 03:41 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== ==Ticket History== On Jul 04, 2011 @ 02:41 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 23:11:06 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, MIME_HTML_MOSTLY,T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL, WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 23:08:10 +0200 id 00001F5F.4E10DA3A.00000D86 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 8214556A81; Sun, 3 Jul 2011 21:06:15 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 61268569E1 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:06:13 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id A6AB0ECA5E for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 23:05:54 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 16449-08 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 23:05:53 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 8E184EAB05 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 23:05:52 +0200 (CEST) Received: by mail-pv0-f182.google.com with SMTP id 11so5590739pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 14:05:52 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=U5felFjfKMQrh0MktM0eRqUeqT49/Yf9CTo7fo9nAeU=; b=hSJ61CFKvPe2tJ2cFT3Rp7T+qeo+tGHDORwD2jSG/5rlzwhS0LfujGvcXDKYWHXW6J lyN7jxqYb4XK5nNUm3de3UUizFi43OCAIdNhVXhI7NyMb/8Wkp+6Tgkv3VP0tnzpCxwZ wdCHTIS4kmAad7/2AfBca/bNcE29YfU0fgzUA= Received: by 10.143.164.21 with SMTP id r21mr2514968wfo.243.1309727152061; Sun, 03 Jul 2011 14:05:52 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id z7sm3486996pbk.51.2011.07.03.14.05.48 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 14:05:51 -0700 (PDT) Date: Mon, 04 Jul 2011 02:32:37 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10d8ee7089_1988c79586748547f(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d8edf38b8_1988c795867485051"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5490] How sick is the Admin of KIRAN IT? X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752679 ----==_mimepart_4e10d8edf38b8_1988c795867485051 Date: Mon, 04 Jul 2011 02:32:38 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d8edf38b8_1988c795867484930"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d8ee7089_1988c795867485320(a)itsupport.mail> ----==_mimepart_4e10d8edf38b8_1988c795867484930 Date: Mon, 04 Jul 2011 02:32:38 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d8ee3380_1988c7958674851b4(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:41 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 23:11:02 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 23:06:38 +0200 id 00001F5F.4E10D9DE.00000D4D Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 03627569E2; Sun, 3 Jul 2011 21:05:58 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 7BA04569E1 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:05:56 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id A7C0AEE09D for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 23:05:37 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 16014-10 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 23:05:36 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 5179CEAB05 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 23:05:34 +0200 (CEST) Received: by pvg11 with SMTP id 11so5590739pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 14:05:33 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=9HQ755kPIYERbu/z2VUNCVFspMfLxvybCKA1NIPblv8=; b=oe0y/l32Sd4iZv8yhFPQIXyiabSUnAa8zhG2WXRpmNxvJT3b16gKgzrCCyGePj6YBJ 5yytQgsjgXzqgzfGdP1AaaRU79FplqFKwkhwc3d3IFWBMwbFw5l2OWXURpd1iSDG0oSH wAEVWLRgkhDTMR4optiy23uOEyOJIHsCTTpeE= Received: by 10.142.218.7 with SMTP id q7mr2635156wfg.246.1309727133122; Sun, 03 Jul 2011 14:05:33 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id z20sm212971wff.7.2011.07.03.14.05.29 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 14:05:32 -0700 (PDT) Date: Mon, 04 Jul 2011 02:32:19 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10d8db57513_19880c87007483014(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d8db4fb02_19880c870074826b4"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5490] How sick is the Admin of KIRAN IT? X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752677 ----==_mimepart_4e10d8db4fb02_19880c870074826b4 Date: Mon, 04 Jul 2011 02:32:19 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d8db4bdf9_19880c8700748252c"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d8db5380a_19880c87007482985(a)itsupport.mail> ----==_mimepart_4e10d8db4bdf9_19880c8700748252c Date: Mon, 04 Jul 2011 02:32:19 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d8db5380a_19880c870074827dd(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:41 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 23:11:01 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 23:05:04 +0200 id 00001F63.4E10D980.00000C85 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 5D0BB5699E; Sun, 3 Jul 2011 21:05:16 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 1AA7E5699D for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:05:15 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 498AEEDDED for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 23:04:56 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 16471-06 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 23:04:53 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id B9DCAEAB05 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 23:04:52 +0200 (CEST) Received: by pvg11 with SMTP id 11so5590193pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 14:04:51 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=pZ85YlH6afxLoaarMIrus7S+DHtMHayR5iAnTdQ4550=; b=e0dUe+dDWil3Tt+44CYsSrcm4iEpaoo7vh2ezQ7kvVGhLf6nQo9kxlgj5wHF1K9WqH tqPFNSu+LZGVmymJm4DcVjPnBpxG1HhCHsr1uIEXLsEmAWpmb34aby3SHWCwCzehIeYn AFdATzv6K3WjCldbJd5XIDwvYpkLmbXf4tW7g= Received: by 10.68.66.99 with SMTP id e3mr7225906pbt.175.1309727090973; Sun, 03 Jul 2011 14:04:50 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id d1sm3486288pbj.56.2011.07.03.14.04.47 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 14:04:50 -0700 (PDT) Date: Mon, 04 Jul 2011 02:31:37 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10d8b166f81_19880c8700747883d(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d8b163279_19880c8700747842d"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5490] How sick is the Admin of KIRAN IT? X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752676 ----==_mimepart_4e10d8b163279_19880c8700747842d Date: Mon, 04 Jul 2011 02:31:37 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d8b15f570_19880c87007478329"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d8b166f81_19880c870074787a(a)itsupport.mail> ----==_mimepart_4e10d8b15f570_19880c87007478329 Date: Mon, 04 Jul 2011 02:31:37 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d8b166f81_19880c870074785ba(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:31 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 23:01:16 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:56:02 +0200 id 00001F63.4E10D762.00000660 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 9A58E56A6C; Sun, 3 Jul 2011 20:55:47 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 4071056A2F for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:55:45 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 8E1DDEDDED for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:55:26 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 16022-02 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:55:23 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 5210BEE04C for <otrs(a)otrs.org>; Sun, 3 Jul 2011 22:55:23 +0200 (CEST) Received: by mail-pv0-f182.google.com with SMTP id 11so5584404pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 13:55:23 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=WfI+EezHeZ5bxXCA6VWpEW884H80XIUd+CQHfxdG75g=; b=fFB/2IwKtsU5dYYYmidgOuUFkeEqbjTKURSbQeepEcIZdublK6kQf8LV2ECzlWQRm1 AvBiu5w9uu4QyyO3W5IWK/vNr/7z9tdEcKwyIUAQ4vGXfHVbfzxhHR9C/90XjTEJxZsV Fq3DGhh/IpIi2CS9r/peTT1Vto/9L8smhClco= Received: by 10.68.21.129 with SMTP id v1mr6737112pbe.413.1309726522864; Sun, 03 Jul 2011 13:55:22 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id v9sm1511587pbm.15.2011.07.03.13.55.20 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:55:22 -0700 (PDT) Date: Mon, 04 Jul 2011 02:22:09 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10d679c036d_1984027dc2747581c(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d679bc665_1984027dc27475419"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5490] How sick is the Admin of KIRAN IT? X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752666 ----==_mimepart_4e10d679bc665_1984027dc27475419 Date: Mon, 04 Jul 2011 02:22:09 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d679b895c_1984027dc274753d3"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d679c036d_1984027dc274757d2(a)itsupport.mail> ----==_mimepart_4e10d679b895c_1984027dc274753d3 Date: Mon, 04 Jul 2011 02:22:09 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d679bc665_1984027dc2747551e(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:31 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 23:01:13 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:55:01 +0200 id 00001F63.4E10D725.000005CC Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 356EE56A5D; Sun, 3 Jul 2011 20:55:16 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 28BB456A2F for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:55:14 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 70E90EE04C for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:54:55 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 16014-01 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:54:53 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 756BBECA5E for <otrs(a)otrs.org>; Sun, 3 Jul 2011 22:54:52 +0200 (CEST) Received: by pvg11 with SMTP id 11so5584404pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 13:54:50 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=5lWIQct7W/A7oqcen3z4iiEKALY43ZTynpA/ziid8dk=; b=WiV6GV8QdSnG0XdWqi3UDOEs4Ul7wvnh6b+1NTARS+n6VEXGtCvZojR0LNqlnVfA1m 2v9P7rr8UTLpjfD0g0e6zIxIpOe/WmREUYvN9pi5U+clMoaq7VZPo5rqLSAbmCwL8UJN 47rpzNAqxOKgCymb3djYpCgHCfJJRYP6nqhWY= Received: by 10.68.62.36 with SMTP id v4mr2913573pbr.248.1309726489140; Sun, 03 Jul 2011 13:54:49 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id b4sm575510pba.43.2011.07.03.13.54.46 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:54:48 -0700 (PDT) Date: Mon, 04 Jul 2011 02:21:36 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10d65864f97_1984027dc27472267(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d6586128e_1984027dc2747185b"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5490] How sick is the Admin of KIRAN IT? X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752664 ----==_mimepart_4e10d6586128e_1984027dc2747185b Date: Mon, 04 Jul 2011 02:21:36 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d6585d586_1984027dc27471741"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d65864f97_1984027dc274721ac(a)itsupport.mail> ----==_mimepart_4e10d6585d586_1984027dc27471741 Date: Mon, 04 Jul 2011 02:21:36 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d6586128e_1984027dc27471914(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:31 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 23:00:10 2011 Return-Path: <kiran1432u(a)gmail.com> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=-2.6 required=4.5 tests=BAYES_00,FREEMAIL_FROM, HTML_MESSAGE,RCVD_IN_DNSWL_LOW,SPF_PASS,T_DKIM_INVALID,T_TO_NO_BRKTS_FREEMAIL, WEIRD_PORT autolearn=ham version=3.3.1 Received: from mail-pz0-f45.google.com (mail-pz0-f45.google.com [::ffff:209.85.210.45]) (TLS: TLSv1/SSLv3,128bits,AES128-SHA) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:55:06 +0200 id 00001F63.4E10D72A.00000608 Received: by pzk30 with SMTP id 30so620380pzk.4 for <linux4michelle(a)tamay-dogan.net>; Sun, 03 Jul 2011 13:54:43 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=qOzBhVn+DEPzJ/8tIxC23Du3XlwYSfKkXv25wqeekp4=; b=EmVpcvVhKcLGrvq7dfdNL9xBh5kGNRq7X90Pg4yVL93diJjbQ30SIpOYYWcN5Fupon Q9mHJYFG3qLdsjeBswdmVpQL0V4E2mI77lUN+1Gxvk2nSW3btb5EEjCjOCTVGW8nRT1X 7y6Z/NtK28WvbmQSUH3HwaMA0N8BclCx9fMOY= Received: by 10.68.20.137 with SMTP id n9mr6121471pbe.121.1309726483650; Sun, 03 Jul 2011 13:54:43 -0700 (PDT) Old-Return-Path: <kiran1432u(a)gmail.com> Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id m7sm3454549pbk.6.2011.07.03.13.54.41 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:54:43 -0700 (PDT) Date: Mon, 04 Jul 2011 02:21:31 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: linux4michelle(a)tamay-dogan.net Message-ID: <4e10d6534e224_1984027dc27471635(a)itsupport.mail> Subject: [Ticket #5490] [otrs] How sick is the Admin of KIRAN IT? Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d6534a51c_1984027dc274712e"; charset=utf-8 Content-Transfer-Encoding: 7bit Delivered-To: michelle.konzack-linux4michelle(a)tamay-dogan.net X-TDMailSerialnumber: 10752656 ----==_mimepart_4e10d6534a51c_1984027dc274712e Date: Mon, 04 Jul 2011 02:21:31 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d65346813_1984027dc274711ba"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d6534e224_1984027dc274715dc(a)itsupport.mail> ----==_mimepart_4e10d65346813_1984027dc274711ba Date: Mon, 04 Jul 2011 02:21:31 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d6534a51c_1984027dc2747131e(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:21 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 22:51:34 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:50:19 +0200 id 00001F65.4E10D60B.0000044A Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id D0FA556A2F; Sun, 3 Jul 2011 20:50:32 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 6928A56A2F for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:50:18 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 5AAD4ECE99 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:49:58 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 14583-08 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:49:56 +0200 (CEST) Received: from mail-pz0-f54.google.com (mail-pz0-f54.google.com [209.85.210.54]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 0778DECA5E for <otrs(a)otrs.org>; Sun, 3 Jul 2011 22:49:55 +0200 (CEST) Received: by pzk27 with SMTP id 27so2385999pzk.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 13:49:49 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=hbwZN9Ttn0VlG1xn1YuRRdNnVXRbhHBiedsNlO1SOUU=; b=kf5D2RDQsm7B17DquviKEExR35wg/E7aIDbXrF+dFbs4P/oVNl/NSGEXfTr2Yh1aAl 4Fr96vleIiLSdB5JG2DPw8ppWokef9r0Y5d92RDg2ask3JNRtwxDTxDi2bXFnh6aRQY6 Korxj2c2/U8H8hhjJiToTrSMPManovpl4Donc= Received: by 10.68.22.135 with SMTP id d7mr5995876pbf.408.1309726189077; Sun, 03 Jul 2011 13:49:49 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id u6sm3480725pbh.48.2011.07.03.13.49.47 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:49:48 -0700 (PDT) Date: Mon, 04 Jul 2011 02:16:36 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10d52c733b0_1981b3530c7468216(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d52c6f6a7_1981b3530c74677f9"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5490] How sick is the Admin of KIRAN IT? X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752649 ----==_mimepart_4e10d52c6f6a7_1981b3530c74677f9 Date: Mon, 04 Jul 2011 02:16:36 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d52c6b99f_1981b3530c7467661"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d52c733b0_1981b3530c7468140(a)itsupport.mail> ----==_mimepart_4e10d52c6b99f_1981b3530c7467661 Date: Mon, 04 Jul 2011 02:16:36 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d52c733b0_1981b3530c7467953(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:21 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 22:50:20 2011 Return-Path: <kiran1432u(a)gmail.com> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=-2.6 required=4.5 tests=BAYES_00,FREEMAIL_FROM, HTML_MESSAGE,RCVD_IN_DNSWL_LOW,SPF_PASS,T_DKIM_INVALID,T_TO_NO_BRKTS_FREEMAIL, WEIRD_PORT autolearn=ham version=3.3.1 Received: from mail-pv0-f173.google.com (mail-pv0-f173.google.com [::ffff:74.125.83.173]) (TLS: TLSv1/SSLv3,128bits,AES128-SHA) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:50:06 +0200 id 00001F65.4E10D5FE.00000436 Received: by pvg3 with SMTP id 3so5117743pvg.4 for <linux4michelle(a)tamay-dogan.net>; Sun, 03 Jul 2011 13:49:43 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=dUMl8Yi8VKGeP1rDL5h6acxb6SvJNm3k2HxC+uV18q0=; b=jpT7krqvxn/BRgK0FcV4C3/iTQsONfwrcbV2P0S7Zjzu2e4E2yhuhd66fZMYim2Nhd kU9iX7fNqXyVbPN6+YyLRaIg6g77PxrMQ9XGt21mD9tkRITcTXlvOeZxg4n0ykJKkeD2 WF1F4HOF13Vt3BhyyR9QVNwjbIdOoywv3YZHo= Received: by 10.142.213.9 with SMTP id l9mr2617357wfg.233.1309726183668; Sun, 03 Jul 2011 13:49:43 -0700 (PDT) Old-Return-Path: <kiran1432u(a)gmail.com> Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id p5sm3476090pbd.92.2011.07.03.13.49.41 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:49:43 -0700 (PDT) Date: Mon, 04 Jul 2011 02:16:31 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: linux4michelle(a)tamay-dogan.net Message-ID: <4e10d5274580b_1981b3530c7467562(a)itsupport.mail> Subject: [Ticket #5490] [otrs] How sick is the Admin of KIRAN IT? Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d52713e9e_1981b3530c7467063"; charset=utf-8 Content-Transfer-Encoding: 7bit Delivered-To: michelle.konzack-linux4michelle(a)tamay-dogan.net X-TDMailSerialnumber: 10752635 ----==_mimepart_4e10d52713e9e_1981b3530c7467063 Date: Mon, 04 Jul 2011 02:16:31 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d52713e9e_1981b3530c7466941"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d5274580b_1981b3530c746743f(a)itsupport.mail> ----==_mimepart_4e10d52713e9e_1981b3530c7466941 Date: Mon, 04 Jul 2011 02:16:31 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d52741b03_1981b3530c74672e9(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:16 am, linux4michelle(a)tamay-dogan.net wrote: Attachment: ------ On Jul 04, 2011 @ 02:16 am, linux4michelle(a)tamay-dogan.net wrote: Hello *, since I can not reject the mails from KIRAN IT because the messages came from OTRS, I am forwarding his crap back to his GMail account but now when I cam back from work, I see, I have gotten 30 messages including my bounces, but all comig over the OTRS mailinglist... This mean, this idiots are sending ANY message to the OTRS mailinglist. Can the ADMIN of OTRS please unsubscribe and block the E-Mail <kiran1432u(a)gmail.com> Thanks, Greetings and nice Day/Evening Michelle Konzack -- ##################### Debian GNU/Linux Consultant ###################### Development of Intranet and Embedded Systems with Debian GNU/Linux itsystems@tdnet France itsystems@tdnet Owner Michelle Konzack Owner Michelle Konzack Apt. 917 (homeoffice) Gewerbe Strasse 3 50, rue de Soultz 77694 Kehl/Germany 67100 Strasbourg/France Tel office: +49-176-86004575 Tel mobil: +33-6-61925193 Tel mobil: +49-177-9351947 <http://www.itsystems.tamay-dogan.net/> <http://www.flexray4linux.org/> <http://www.debian.tamay-dogan.net/> <http://www.can4linux.org/> Jabber linux4michelle(a)jabber.ccc.de Linux-User #280138 with the Linux Counter, http://counter.li.org/ ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/5490

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[Ticket #5490] How sick is the Admin of KIRAN IT?
by KIRAN IT 03 Jul '11

03 Jul '11

This is a notification from the Help Desk. On Jul 04, 2011 @ 02:41 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 23:11:06 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, MIME_HTML_MOSTLY,T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL, WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 23:08:10 +0200 id 00001F5F.4E10DA3A.00000D86 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 8214556A81; Sun, 3 Jul 2011 21:06:15 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 61268569E1 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:06:13 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id A6AB0ECA5E for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 23:05:54 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 16449-08 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 23:05:53 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 8E184EAB05 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 23:05:52 +0200 (CEST) Received: by mail-pv0-f182.google.com with SMTP id 11so5590739pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 14:05:52 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=U5felFjfKMQrh0MktM0eRqUeqT49/Yf9CTo7fo9nAeU=; b=hSJ61CFKvPe2tJ2cFT3Rp7T+qeo+tGHDORwD2jSG/5rlzwhS0LfujGvcXDKYWHXW6J lyN7jxqYb4XK5nNUm3de3UUizFi43OCAIdNhVXhI7NyMb/8Wkp+6Tgkv3VP0tnzpCxwZ wdCHTIS4kmAad7/2AfBca/bNcE29YfU0fgzUA= Received: by 10.143.164.21 with SMTP id r21mr2514968wfo.243.1309727152061; Sun, 03 Jul 2011 14:05:52 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id z7sm3486996pbk.51.2011.07.03.14.05.48 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 14:05:51 -0700 (PDT) Date: Mon, 04 Jul 2011 02:32:37 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10d8ee7089_1988c79586748547f(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d8edf38b8_1988c795867485051"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5490] How sick is the Admin of KIRAN IT? X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752679 ----==_mimepart_4e10d8edf38b8_1988c795867485051 Date: Mon, 04 Jul 2011 02:32:38 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d8edf38b8_1988c795867484930"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d8ee7089_1988c795867485320(a)itsupport.mail> ----==_mimepart_4e10d8edf38b8_1988c795867484930 Date: Mon, 04 Jul 2011 02:32:38 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d8ee3380_1988c7958674851b4(a)itsupport.mail> This is a notification from the Help Desk. ==Ticket History== On Jul 04, 2011 @ 02:41 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 23:11:02 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 23:06:38 +0200 id 00001F5F.4E10D9DE.00000D4D Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 03627569E2; Sun, 3 Jul 2011 21:05:58 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 7BA04569E1 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:05:56 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id A7C0AEE09D for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 23:05:37 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 16014-10 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 23:05:36 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 5179CEAB05 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 23:05:34 +0200 (CEST) Received: by pvg11 with SMTP id 11so5590739pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 14:05:33 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=9HQ755kPIYERbu/z2VUNCVFspMfLxvybCKA1NIPblv8=; b=oe0y/l32Sd4iZv8yhFPQIXyiabSUnAa8zhG2WXRpmNxvJT3b16gKgzrCCyGePj6YBJ 5yytQgsjgXzqgzfGdP1AaaRU79FplqFKwkhwc3d3IFWBMwbFw5l2OWXURpd1iSDG0oSH wAEVWLRgkhDTMR4optiy23uOEyOJIHsCTTpeE= Received: by 10.142.218.7 with SMTP id q7mr2635156wfg.246.1309727133122; Sun, 03 Jul 2011 14:05:33 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id z20sm212971wff.7.2011.07.03.14.05.29 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 14:05:32 -0700 (PDT) Date: Mon, 04 Jul 2011 02:32:19 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10d8db57513_19880c87007483014(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d8db4fb02_19880c870074826b4"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5490] How sick is the Admin of KIRAN IT? X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752677 ----==_mimepart_4e10d8db4fb02_19880c870074826b4 Date: Mon, 04 Jul 2011 02:32:19 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d8db4bdf9_19880c8700748252c"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d8db5380a_19880c87007482985(a)itsupport.mail> ----==_mimepart_4e10d8db4bdf9_19880c8700748252c Date: Mon, 04 Jul 2011 02:32:19 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d8db5380a_19880c870074827dd(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:41 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 23:11:01 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 23:05:04 +0200 id 00001F63.4E10D980.00000C85 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 5D0BB5699E; Sun, 3 Jul 2011 21:05:16 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 1AA7E5699D for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:05:15 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 498AEEDDED for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 23:04:56 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 16471-06 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 23:04:53 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id B9DCAEAB05 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 23:04:52 +0200 (CEST) Received: by pvg11 with SMTP id 11so5590193pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 14:04:51 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=pZ85YlH6afxLoaarMIrus7S+DHtMHayR5iAnTdQ4550=; b=e0dUe+dDWil3Tt+44CYsSrcm4iEpaoo7vh2ezQ7kvVGhLf6nQo9kxlgj5wHF1K9WqH tqPFNSu+LZGVmymJm4DcVjPnBpxG1HhCHsr1uIEXLsEmAWpmb34aby3SHWCwCzehIeYn AFdATzv6K3WjCldbJd5XIDwvYpkLmbXf4tW7g= Received: by 10.68.66.99 with SMTP id e3mr7225906pbt.175.1309727090973; Sun, 03 Jul 2011 14:04:50 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id d1sm3486288pbj.56.2011.07.03.14.04.47 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 14:04:50 -0700 (PDT) Date: Mon, 04 Jul 2011 02:31:37 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10d8b166f81_19880c8700747883d(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d8b163279_19880c8700747842d"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5490] How sick is the Admin of KIRAN IT? X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752676 ----==_mimepart_4e10d8b163279_19880c8700747842d Date: Mon, 04 Jul 2011 02:31:37 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d8b15f570_19880c87007478329"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d8b166f81_19880c870074787a(a)itsupport.mail> ----==_mimepart_4e10d8b15f570_19880c87007478329 Date: Mon, 04 Jul 2011 02:31:37 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d8b166f81_19880c870074785ba(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:31 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 23:01:16 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:56:02 +0200 id 00001F63.4E10D762.00000660 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 9A58E56A6C; Sun, 3 Jul 2011 20:55:47 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 4071056A2F for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:55:45 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 8E1DDEDDED for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:55:26 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 16022-02 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:55:23 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 5210BEE04C for <otrs(a)otrs.org>; Sun, 3 Jul 2011 22:55:23 +0200 (CEST) Received: by mail-pv0-f182.google.com with SMTP id 11so5584404pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 13:55:23 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=WfI+EezHeZ5bxXCA6VWpEW884H80XIUd+CQHfxdG75g=; b=fFB/2IwKtsU5dYYYmidgOuUFkeEqbjTKURSbQeepEcIZdublK6kQf8LV2ECzlWQRm1 AvBiu5w9uu4QyyO3W5IWK/vNr/7z9tdEcKwyIUAQ4vGXfHVbfzxhHR9C/90XjTEJxZsV Fq3DGhh/IpIi2CS9r/peTT1Vto/9L8smhClco= Received: by 10.68.21.129 with SMTP id v1mr6737112pbe.413.1309726522864; Sun, 03 Jul 2011 13:55:22 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id v9sm1511587pbm.15.2011.07.03.13.55.20 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:55:22 -0700 (PDT) Date: Mon, 04 Jul 2011 02:22:09 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10d679c036d_1984027dc2747581c(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d679bc665_1984027dc27475419"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5490] How sick is the Admin of KIRAN IT? X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752666 ----==_mimepart_4e10d679bc665_1984027dc27475419 Date: Mon, 04 Jul 2011 02:22:09 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d679b895c_1984027dc274753d3"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d679c036d_1984027dc274757d2(a)itsupport.mail> ----==_mimepart_4e10d679b895c_1984027dc274753d3 Date: Mon, 04 Jul 2011 02:22:09 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d679bc665_1984027dc2747551e(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:31 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 23:01:13 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:55:01 +0200 id 00001F63.4E10D725.000005CC Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 356EE56A5D; Sun, 3 Jul 2011 20:55:16 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 28BB456A2F for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:55:14 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 70E90EE04C for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:54:55 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 16014-01 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:54:53 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 756BBECA5E for <otrs(a)otrs.org>; Sun, 3 Jul 2011 22:54:52 +0200 (CEST) Received: by pvg11 with SMTP id 11so5584404pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 13:54:50 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=5lWIQct7W/A7oqcen3z4iiEKALY43ZTynpA/ziid8dk=; b=WiV6GV8QdSnG0XdWqi3UDOEs4Ul7wvnh6b+1NTARS+n6VEXGtCvZojR0LNqlnVfA1m 2v9P7rr8UTLpjfD0g0e6zIxIpOe/WmREUYvN9pi5U+clMoaq7VZPo5rqLSAbmCwL8UJN 47rpzNAqxOKgCymb3djYpCgHCfJJRYP6nqhWY= Received: by 10.68.62.36 with SMTP id v4mr2913573pbr.248.1309726489140; Sun, 03 Jul 2011 13:54:49 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id b4sm575510pba.43.2011.07.03.13.54.46 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:54:48 -0700 (PDT) Date: Mon, 04 Jul 2011 02:21:36 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10d65864f97_1984027dc27472267(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d6586128e_1984027dc2747185b"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5490] How sick is the Admin of KIRAN IT? X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752664 ----==_mimepart_4e10d6586128e_1984027dc2747185b Date: Mon, 04 Jul 2011 02:21:36 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d6585d586_1984027dc27471741"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d65864f97_1984027dc274721ac(a)itsupport.mail> ----==_mimepart_4e10d6585d586_1984027dc27471741 Date: Mon, 04 Jul 2011 02:21:36 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d6586128e_1984027dc27471914(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:31 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 23:00:10 2011 Return-Path: <kiran1432u(a)gmail.com> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=-2.6 required=4.5 tests=BAYES_00,FREEMAIL_FROM, HTML_MESSAGE,RCVD_IN_DNSWL_LOW,SPF_PASS,T_DKIM_INVALID,T_TO_NO_BRKTS_FREEMAIL, WEIRD_PORT autolearn=ham version=3.3.1 Received: from mail-pz0-f45.google.com (mail-pz0-f45.google.com [::ffff:209.85.210.45]) (TLS: TLSv1/SSLv3,128bits,AES128-SHA) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:55:06 +0200 id 00001F63.4E10D72A.00000608 Received: by pzk30 with SMTP id 30so620380pzk.4 for <linux4michelle(a)tamay-dogan.net>; Sun, 03 Jul 2011 13:54:43 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=qOzBhVn+DEPzJ/8tIxC23Du3XlwYSfKkXv25wqeekp4=; b=EmVpcvVhKcLGrvq7dfdNL9xBh5kGNRq7X90Pg4yVL93diJjbQ30SIpOYYWcN5Fupon Q9mHJYFG3qLdsjeBswdmVpQL0V4E2mI77lUN+1Gxvk2nSW3btb5EEjCjOCTVGW8nRT1X 7y6Z/NtK28WvbmQSUH3HwaMA0N8BclCx9fMOY= Received: by 10.68.20.137 with SMTP id n9mr6121471pbe.121.1309726483650; Sun, 03 Jul 2011 13:54:43 -0700 (PDT) Old-Return-Path: <kiran1432u(a)gmail.com> Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id m7sm3454549pbk.6.2011.07.03.13.54.41 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:54:43 -0700 (PDT) Date: Mon, 04 Jul 2011 02:21:31 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: linux4michelle(a)tamay-dogan.net Message-ID: <4e10d6534e224_1984027dc27471635(a)itsupport.mail> Subject: [Ticket #5490] [otrs] How sick is the Admin of KIRAN IT? Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d6534a51c_1984027dc274712e"; charset=utf-8 Content-Transfer-Encoding: 7bit Delivered-To: michelle.konzack-linux4michelle(a)tamay-dogan.net X-TDMailSerialnumber: 10752656 ----==_mimepart_4e10d6534a51c_1984027dc274712e Date: Mon, 04 Jul 2011 02:21:31 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d65346813_1984027dc274711ba"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d6534e224_1984027dc274715dc(a)itsupport.mail> ----==_mimepart_4e10d65346813_1984027dc274711ba Date: Mon, 04 Jul 2011 02:21:31 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d6534a51c_1984027dc2747131e(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:21 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 22:51:34 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:50:19 +0200 id 00001F65.4E10D60B.0000044A Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id D0FA556A2F; Sun, 3 Jul 2011 20:50:32 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 6928A56A2F for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:50:18 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 5AAD4ECE99 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:49:58 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 14583-08 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:49:56 +0200 (CEST) Received: from mail-pz0-f54.google.com (mail-pz0-f54.google.com [209.85.210.54]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 0778DECA5E for <otrs(a)otrs.org>; Sun, 3 Jul 2011 22:49:55 +0200 (CEST) Received: by pzk27 with SMTP id 27so2385999pzk.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 13:49:49 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=hbwZN9Ttn0VlG1xn1YuRRdNnVXRbhHBiedsNlO1SOUU=; b=kf5D2RDQsm7B17DquviKEExR35wg/E7aIDbXrF+dFbs4P/oVNl/NSGEXfTr2Yh1aAl 4Fr96vleIiLSdB5JG2DPw8ppWokef9r0Y5d92RDg2ask3JNRtwxDTxDi2bXFnh6aRQY6 Korxj2c2/U8H8hhjJiToTrSMPManovpl4Donc= Received: by 10.68.22.135 with SMTP id d7mr5995876pbf.408.1309726189077; Sun, 03 Jul 2011 13:49:49 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id u6sm3480725pbh.48.2011.07.03.13.49.47 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:49:48 -0700 (PDT) Date: Mon, 04 Jul 2011 02:16:36 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10d52c733b0_1981b3530c7468216(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d52c6f6a7_1981b3530c74677f9"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5490] How sick is the Admin of KIRAN IT? X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752649 ----==_mimepart_4e10d52c6f6a7_1981b3530c74677f9 Date: Mon, 04 Jul 2011 02:16:36 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d52c6b99f_1981b3530c7467661"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d52c733b0_1981b3530c7468140(a)itsupport.mail> ----==_mimepart_4e10d52c6b99f_1981b3530c7467661 Date: Mon, 04 Jul 2011 02:16:36 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d52c733b0_1981b3530c7467953(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:21 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 22:50:20 2011 Return-Path: <kiran1432u(a)gmail.com> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=-2.6 required=4.5 tests=BAYES_00,FREEMAIL_FROM, HTML_MESSAGE,RCVD_IN_DNSWL_LOW,SPF_PASS,T_DKIM_INVALID,T_TO_NO_BRKTS_FREEMAIL, WEIRD_PORT autolearn=ham version=3.3.1 Received: from mail-pv0-f173.google.com (mail-pv0-f173.google.com [::ffff:74.125.83.173]) (TLS: TLSv1/SSLv3,128bits,AES128-SHA) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:50:06 +0200 id 00001F65.4E10D5FE.00000436 Received: by pvg3 with SMTP id 3so5117743pvg.4 for <linux4michelle(a)tamay-dogan.net>; Sun, 03 Jul 2011 13:49:43 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=dUMl8Yi8VKGeP1rDL5h6acxb6SvJNm3k2HxC+uV18q0=; b=jpT7krqvxn/BRgK0FcV4C3/iTQsONfwrcbV2P0S7Zjzu2e4E2yhuhd66fZMYim2Nhd kU9iX7fNqXyVbPN6+YyLRaIg6g77PxrMQ9XGt21mD9tkRITcTXlvOeZxg4n0ykJKkeD2 WF1F4HOF13Vt3BhyyR9QVNwjbIdOoywv3YZHo= Received: by 10.142.213.9 with SMTP id l9mr2617357wfg.233.1309726183668; Sun, 03 Jul 2011 13:49:43 -0700 (PDT) Old-Return-Path: <kiran1432u(a)gmail.com> Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id p5sm3476090pbd.92.2011.07.03.13.49.41 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:49:43 -0700 (PDT) Date: Mon, 04 Jul 2011 02:16:31 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: linux4michelle(a)tamay-dogan.net Message-ID: <4e10d5274580b_1981b3530c7467562(a)itsupport.mail> Subject: [Ticket #5490] [otrs] How sick is the Admin of KIRAN IT? Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d52713e9e_1981b3530c7467063"; charset=utf-8 Content-Transfer-Encoding: 7bit Delivered-To: michelle.konzack-linux4michelle(a)tamay-dogan.net X-TDMailSerialnumber: 10752635 ----==_mimepart_4e10d52713e9e_1981b3530c7467063 Date: Mon, 04 Jul 2011 02:16:31 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d52713e9e_1981b3530c7466941"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d5274580b_1981b3530c746743f(a)itsupport.mail> ----==_mimepart_4e10d52713e9e_1981b3530c7466941 Date: Mon, 04 Jul 2011 02:16:31 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d52741b03_1981b3530c74672e9(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:16 am, linux4michelle(a)tamay-dogan.net wrote: Attachment: ------ On Jul 04, 2011 @ 02:16 am, linux4michelle(a)tamay-dogan.net wrote: Hello *, since I can not reject the mails from KIRAN IT because the messages came from OTRS, I am forwarding his crap back to his GMail account but now when I cam back from work, I see, I have gotten 30 messages including my bounces, but all comig over the OTRS mailinglist... This mean, this idiots are sending ANY message to the OTRS mailinglist. Can the ADMIN of OTRS please unsubscribe and block the E-Mail <kiran1432u(a)gmail.com> Thanks, Greetings and nice Day/Evening Michelle Konzack -- ##################### Debian GNU/Linux Consultant ###################### Development of Intranet and Embedded Systems with Debian GNU/Linux itsystems@tdnet France itsystems@tdnet Owner Michelle Konzack Owner Michelle Konzack Apt. 917 (homeoffice) Gewerbe Strasse 3 50, rue de Soultz 77694 Kehl/Germany 67100 Strasbourg/France Tel office: +49-176-86004575 Tel mobil: +33-6-61925193 Tel mobil: +49-177-9351947 <http://www.itsystems.tamay-dogan.net/> <http://www.flexray4linux.org/> <http://www.debian.tamay-dogan.net/> <http://www.can4linux.org/> Jabber linux4michelle(a)jabber.ccc.de Linux-User #280138 with the Linux Counter, http://counter.li.org/ ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/5490

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[Ticket #5490] How sick is the Admin of KIRAN IT?
by KIRAN IT 03 Jul '11

03 Jul '11

This is a notification from the Help Desk. On Jul 04, 2011 @ 02:41 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 23:11:02 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 23:06:38 +0200 id 00001F5F.4E10D9DE.00000D4D Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 03627569E2; Sun, 3 Jul 2011 21:05:58 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 7BA04569E1 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:05:56 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id A7C0AEE09D for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 23:05:37 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 16014-10 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 23:05:36 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 5179CEAB05 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 23:05:34 +0200 (CEST) Received: by pvg11 with SMTP id 11so5590739pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 14:05:33 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=9HQ755kPIYERbu/z2VUNCVFspMfLxvybCKA1NIPblv8=; b=oe0y/l32Sd4iZv8yhFPQIXyiabSUnAa8zhG2WXRpmNxvJT3b16gKgzrCCyGePj6YBJ 5yytQgsjgXzqgzfGdP1AaaRU79FplqFKwkhwc3d3IFWBMwbFw5l2OWXURpd1iSDG0oSH wAEVWLRgkhDTMR4optiy23uOEyOJIHsCTTpeE= Received: by 10.142.218.7 with SMTP id q7mr2635156wfg.246.1309727133122; Sun, 03 Jul 2011 14:05:33 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id z20sm212971wff.7.2011.07.03.14.05.29 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 14:05:32 -0700 (PDT) Date: Mon, 04 Jul 2011 02:32:19 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10d8db57513_19880c87007483014(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d8db4fb02_19880c870074826b4"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5490] How sick is the Admin of KIRAN IT? X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752677 ----==_mimepart_4e10d8db4fb02_19880c870074826b4 Date: Mon, 04 Jul 2011 02:32:19 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d8db4bdf9_19880c8700748252c"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d8db5380a_19880c87007482985(a)itsupport.mail> ----==_mimepart_4e10d8db4bdf9_19880c8700748252c Date: Mon, 04 Jul 2011 02:32:19 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d8db5380a_19880c870074827dd(a)itsupport.mail> This is a notification from the Help Desk. ==Ticket History== On Jul 04, 2011 @ 02:41 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 23:11:01 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 23:05:04 +0200 id 00001F63.4E10D980.00000C85 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 5D0BB5699E; Sun, 3 Jul 2011 21:05:16 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 1AA7E5699D for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:05:15 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 498AEEDDED for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 23:04:56 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 16471-06 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 23:04:53 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id B9DCAEAB05 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 23:04:52 +0200 (CEST) Received: by pvg11 with SMTP id 11so5590193pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 14:04:51 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=pZ85YlH6afxLoaarMIrus7S+DHtMHayR5iAnTdQ4550=; b=e0dUe+dDWil3Tt+44CYsSrcm4iEpaoo7vh2ezQ7kvVGhLf6nQo9kxlgj5wHF1K9WqH tqPFNSu+LZGVmymJm4DcVjPnBpxG1HhCHsr1uIEXLsEmAWpmb34aby3SHWCwCzehIeYn AFdATzv6K3WjCldbJd5XIDwvYpkLmbXf4tW7g= Received: by 10.68.66.99 with SMTP id e3mr7225906pbt.175.1309727090973; Sun, 03 Jul 2011 14:04:50 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id d1sm3486288pbj.56.2011.07.03.14.04.47 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 14:04:50 -0700 (PDT) Date: Mon, 04 Jul 2011 02:31:37 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10d8b166f81_19880c8700747883d(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d8b163279_19880c8700747842d"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5490] How sick is the Admin of KIRAN IT? X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752676 ----==_mimepart_4e10d8b163279_19880c8700747842d Date: Mon, 04 Jul 2011 02:31:37 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d8b15f570_19880c87007478329"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d8b166f81_19880c870074787a(a)itsupport.mail> ----==_mimepart_4e10d8b15f570_19880c87007478329 Date: Mon, 04 Jul 2011 02:31:37 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d8b166f81_19880c870074785ba(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:31 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 23:01:16 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:56:02 +0200 id 00001F63.4E10D762.00000660 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 9A58E56A6C; Sun, 3 Jul 2011 20:55:47 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 4071056A2F for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:55:45 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 8E1DDEDDED for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:55:26 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 16022-02 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:55:23 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 5210BEE04C for <otrs(a)otrs.org>; Sun, 3 Jul 2011 22:55:23 +0200 (CEST) Received: by mail-pv0-f182.google.com with SMTP id 11so5584404pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 13:55:23 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=WfI+EezHeZ5bxXCA6VWpEW884H80XIUd+CQHfxdG75g=; b=fFB/2IwKtsU5dYYYmidgOuUFkeEqbjTKURSbQeepEcIZdublK6kQf8LV2ECzlWQRm1 AvBiu5w9uu4QyyO3W5IWK/vNr/7z9tdEcKwyIUAQ4vGXfHVbfzxhHR9C/90XjTEJxZsV Fq3DGhh/IpIi2CS9r/peTT1Vto/9L8smhClco= Received: by 10.68.21.129 with SMTP id v1mr6737112pbe.413.1309726522864; Sun, 03 Jul 2011 13:55:22 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id v9sm1511587pbm.15.2011.07.03.13.55.20 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:55:22 -0700 (PDT) Date: Mon, 04 Jul 2011 02:22:09 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10d679c036d_1984027dc2747581c(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d679bc665_1984027dc27475419"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5490] How sick is the Admin of KIRAN IT? X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752666 ----==_mimepart_4e10d679bc665_1984027dc27475419 Date: Mon, 04 Jul 2011 02:22:09 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d679b895c_1984027dc274753d3"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d679c036d_1984027dc274757d2(a)itsupport.mail> ----==_mimepart_4e10d679b895c_1984027dc274753d3 Date: Mon, 04 Jul 2011 02:22:09 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d679bc665_1984027dc2747551e(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:31 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 23:01:13 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:55:01 +0200 id 00001F63.4E10D725.000005CC Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 356EE56A5D; Sun, 3 Jul 2011 20:55:16 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 28BB456A2F for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:55:14 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 70E90EE04C for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:54:55 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 16014-01 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:54:53 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 756BBECA5E for <otrs(a)otrs.org>; Sun, 3 Jul 2011 22:54:52 +0200 (CEST) Received: by pvg11 with SMTP id 11so5584404pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 13:54:50 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=5lWIQct7W/A7oqcen3z4iiEKALY43ZTynpA/ziid8dk=; b=WiV6GV8QdSnG0XdWqi3UDOEs4Ul7wvnh6b+1NTARS+n6VEXGtCvZojR0LNqlnVfA1m 2v9P7rr8UTLpjfD0g0e6zIxIpOe/WmREUYvN9pi5U+clMoaq7VZPo5rqLSAbmCwL8UJN 47rpzNAqxOKgCymb3djYpCgHCfJJRYP6nqhWY= Received: by 10.68.62.36 with SMTP id v4mr2913573pbr.248.1309726489140; Sun, 03 Jul 2011 13:54:49 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id b4sm575510pba.43.2011.07.03.13.54.46 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:54:48 -0700 (PDT) Date: Mon, 04 Jul 2011 02:21:36 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10d65864f97_1984027dc27472267(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d6586128e_1984027dc2747185b"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5490] How sick is the Admin of KIRAN IT? X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752664 ----==_mimepart_4e10d6586128e_1984027dc2747185b Date: Mon, 04 Jul 2011 02:21:36 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d6585d586_1984027dc27471741"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d65864f97_1984027dc274721ac(a)itsupport.mail> ----==_mimepart_4e10d6585d586_1984027dc27471741 Date: Mon, 04 Jul 2011 02:21:36 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d6586128e_1984027dc27471914(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:31 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 23:00:10 2011 Return-Path: <kiran1432u(a)gmail.com> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=-2.6 required=4.5 tests=BAYES_00,FREEMAIL_FROM, HTML_MESSAGE,RCVD_IN_DNSWL_LOW,SPF_PASS,T_DKIM_INVALID,T_TO_NO_BRKTS_FREEMAIL, WEIRD_PORT autolearn=ham version=3.3.1 Received: from mail-pz0-f45.google.com (mail-pz0-f45.google.com [::ffff:209.85.210.45]) (TLS: TLSv1/SSLv3,128bits,AES128-SHA) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:55:06 +0200 id 00001F63.4E10D72A.00000608 Received: by pzk30 with SMTP id 30so620380pzk.4 for <linux4michelle(a)tamay-dogan.net>; Sun, 03 Jul 2011 13:54:43 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=qOzBhVn+DEPzJ/8tIxC23Du3XlwYSfKkXv25wqeekp4=; b=EmVpcvVhKcLGrvq7dfdNL9xBh5kGNRq7X90Pg4yVL93diJjbQ30SIpOYYWcN5Fupon Q9mHJYFG3qLdsjeBswdmVpQL0V4E2mI77lUN+1Gxvk2nSW3btb5EEjCjOCTVGW8nRT1X 7y6Z/NtK28WvbmQSUH3HwaMA0N8BclCx9fMOY= Received: by 10.68.20.137 with SMTP id n9mr6121471pbe.121.1309726483650; Sun, 03 Jul 2011 13:54:43 -0700 (PDT) Old-Return-Path: <kiran1432u(a)gmail.com> Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id m7sm3454549pbk.6.2011.07.03.13.54.41 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:54:43 -0700 (PDT) Date: Mon, 04 Jul 2011 02:21:31 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: linux4michelle(a)tamay-dogan.net Message-ID: <4e10d6534e224_1984027dc27471635(a)itsupport.mail> Subject: [Ticket #5490] [otrs] How sick is the Admin of KIRAN IT? Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d6534a51c_1984027dc274712e"; charset=utf-8 Content-Transfer-Encoding: 7bit Delivered-To: michelle.konzack-linux4michelle(a)tamay-dogan.net X-TDMailSerialnumber: 10752656 ----==_mimepart_4e10d6534a51c_1984027dc274712e Date: Mon, 04 Jul 2011 02:21:31 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d65346813_1984027dc274711ba"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d6534e224_1984027dc274715dc(a)itsupport.mail> ----==_mimepart_4e10d65346813_1984027dc274711ba Date: Mon, 04 Jul 2011 02:21:31 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d6534a51c_1984027dc2747131e(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:21 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 22:51:34 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:50:19 +0200 id 00001F65.4E10D60B.0000044A Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id D0FA556A2F; Sun, 3 Jul 2011 20:50:32 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 6928A56A2F for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:50:18 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 5AAD4ECE99 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:49:58 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 14583-08 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:49:56 +0200 (CEST) Received: from mail-pz0-f54.google.com (mail-pz0-f54.google.com [209.85.210.54]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 0778DECA5E for <otrs(a)otrs.org>; Sun, 3 Jul 2011 22:49:55 +0200 (CEST) Received: by pzk27 with SMTP id 27so2385999pzk.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 13:49:49 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=hbwZN9Ttn0VlG1xn1YuRRdNnVXRbhHBiedsNlO1SOUU=; b=kf5D2RDQsm7B17DquviKEExR35wg/E7aIDbXrF+dFbs4P/oVNl/NSGEXfTr2Yh1aAl 4Fr96vleIiLSdB5JG2DPw8ppWokef9r0Y5d92RDg2ask3JNRtwxDTxDi2bXFnh6aRQY6 Korxj2c2/U8H8hhjJiToTrSMPManovpl4Donc= Received: by 10.68.22.135 with SMTP id d7mr5995876pbf.408.1309726189077; Sun, 03 Jul 2011 13:49:49 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id u6sm3480725pbh.48.2011.07.03.13.49.47 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:49:48 -0700 (PDT) Date: Mon, 04 Jul 2011 02:16:36 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10d52c733b0_1981b3530c7468216(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d52c6f6a7_1981b3530c74677f9"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5490] How sick is the Admin of KIRAN IT? X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752649 ----==_mimepart_4e10d52c6f6a7_1981b3530c74677f9 Date: Mon, 04 Jul 2011 02:16:36 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d52c6b99f_1981b3530c7467661"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d52c733b0_1981b3530c7468140(a)itsupport.mail> ----==_mimepart_4e10d52c6b99f_1981b3530c7467661 Date: Mon, 04 Jul 2011 02:16:36 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d52c733b0_1981b3530c7467953(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:21 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 22:50:20 2011 Return-Path: <kiran1432u(a)gmail.com> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=-2.6 required=4.5 tests=BAYES_00,FREEMAIL_FROM, HTML_MESSAGE,RCVD_IN_DNSWL_LOW,SPF_PASS,T_DKIM_INVALID,T_TO_NO_BRKTS_FREEMAIL, WEIRD_PORT autolearn=ham version=3.3.1 Received: from mail-pv0-f173.google.com (mail-pv0-f173.google.com [::ffff:74.125.83.173]) (TLS: TLSv1/SSLv3,128bits,AES128-SHA) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:50:06 +0200 id 00001F65.4E10D5FE.00000436 Received: by pvg3 with SMTP id 3so5117743pvg.4 for <linux4michelle(a)tamay-dogan.net>; Sun, 03 Jul 2011 13:49:43 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=dUMl8Yi8VKGeP1rDL5h6acxb6SvJNm3k2HxC+uV18q0=; b=jpT7krqvxn/BRgK0FcV4C3/iTQsONfwrcbV2P0S7Zjzu2e4E2yhuhd66fZMYim2Nhd kU9iX7fNqXyVbPN6+YyLRaIg6g77PxrMQ9XGt21mD9tkRITcTXlvOeZxg4n0ykJKkeD2 WF1F4HOF13Vt3BhyyR9QVNwjbIdOoywv3YZHo= Received: by 10.142.213.9 with SMTP id l9mr2617357wfg.233.1309726183668; Sun, 03 Jul 2011 13:49:43 -0700 (PDT) Old-Return-Path: <kiran1432u(a)gmail.com> Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id p5sm3476090pbd.92.2011.07.03.13.49.41 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:49:43 -0700 (PDT) Date: Mon, 04 Jul 2011 02:16:31 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: linux4michelle(a)tamay-dogan.net Message-ID: <4e10d5274580b_1981b3530c7467562(a)itsupport.mail> Subject: [Ticket #5490] [otrs] How sick is the Admin of KIRAN IT? Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d52713e9e_1981b3530c7467063"; charset=utf-8 Content-Transfer-Encoding: 7bit Delivered-To: michelle.konzack-linux4michelle(a)tamay-dogan.net X-TDMailSerialnumber: 10752635 ----==_mimepart_4e10d52713e9e_1981b3530c7467063 Date: Mon, 04 Jul 2011 02:16:31 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d52713e9e_1981b3530c7466941"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d5274580b_1981b3530c746743f(a)itsupport.mail> ----==_mimepart_4e10d52713e9e_1981b3530c7466941 Date: Mon, 04 Jul 2011 02:16:31 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d52741b03_1981b3530c74672e9(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:16 am, linux4michelle(a)tamay-dogan.net wrote: Attachment: ------ On Jul 04, 2011 @ 02:16 am, linux4michelle(a)tamay-dogan.net wrote: Hello *, since I can not reject the mails from KIRAN IT because the messages came from OTRS, I am forwarding his crap back to his GMail account but now when I cam back from work, I see, I have gotten 30 messages including my bounces, but all comig over the OTRS mailinglist... This mean, this idiots are sending ANY message to the OTRS mailinglist. Can the ADMIN of OTRS please unsubscribe and block the E-Mail <kiran1432u(a)gmail.com> Thanks, Greetings and nice Day/Evening Michelle Konzack -- ##################### Debian GNU/Linux Consultant ###################### Development of Intranet and Embedded Systems with Debian GNU/Linux itsystems@tdnet France itsystems@tdnet Owner Michelle Konzack Owner Michelle Konzack Apt. 917 (homeoffice) Gewerbe Strasse 3 50, rue de Soultz 77694 Kehl/Germany 67100 Strasbourg/France Tel office: +49-176-86004575 Tel mobil: +33-6-61925193 Tel mobil: +49-177-9351947 <http://www.itsystems.tamay-dogan.net/> <http://www.flexray4linux.org/> <http://www.debian.tamay-dogan.net/> <http://www.can4linux.org/> Jabber linux4michelle(a)jabber.ccc.de Linux-User #280138 with the Linux Counter, http://counter.li.org/ ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/5490

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[Ticket #5490] How sick is the Admin of KIRAN IT?
by KIRAN IT 03 Jul '11

03 Jul '11

This is a notification from the Help Desk. On Jul 04, 2011 @ 02:41 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 23:11:01 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 23:05:04 +0200 id 00001F63.4E10D980.00000C85 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 5D0BB5699E; Sun, 3 Jul 2011 21:05:16 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 1AA7E5699D for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:05:15 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 498AEEDDED for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 23:04:56 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 16471-06 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 23:04:53 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id B9DCAEAB05 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 23:04:52 +0200 (CEST) Received: by pvg11 with SMTP id 11so5590193pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 14:04:51 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=pZ85YlH6afxLoaarMIrus7S+DHtMHayR5iAnTdQ4550=; b=e0dUe+dDWil3Tt+44CYsSrcm4iEpaoo7vh2ezQ7kvVGhLf6nQo9kxlgj5wHF1K9WqH tqPFNSu+LZGVmymJm4DcVjPnBpxG1HhCHsr1uIEXLsEmAWpmb34aby3SHWCwCzehIeYn AFdATzv6K3WjCldbJd5XIDwvYpkLmbXf4tW7g= Received: by 10.68.66.99 with SMTP id e3mr7225906pbt.175.1309727090973; Sun, 03 Jul 2011 14:04:50 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id d1sm3486288pbj.56.2011.07.03.14.04.47 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 14:04:50 -0700 (PDT) Date: Mon, 04 Jul 2011 02:31:37 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10d8b166f81_19880c8700747883d(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d8b163279_19880c8700747842d"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5490] How sick is the Admin of KIRAN IT? X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752676 ----==_mimepart_4e10d8b163279_19880c8700747842d Date: Mon, 04 Jul 2011 02:31:37 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d8b15f570_19880c87007478329"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d8b166f81_19880c870074787a(a)itsupport.mail> ----==_mimepart_4e10d8b15f570_19880c87007478329 Date: Mon, 04 Jul 2011 02:31:37 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d8b166f81_19880c870074785ba(a)itsupport.mail> This is a notification from the Help Desk. ==Ticket History== On Jul 04, 2011 @ 02:31 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 23:01:16 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:56:02 +0200 id 00001F63.4E10D762.00000660 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 9A58E56A6C; Sun, 3 Jul 2011 20:55:47 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 4071056A2F for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:55:45 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 8E1DDEDDED for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:55:26 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 16022-02 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:55:23 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 5210BEE04C for <otrs(a)otrs.org>; Sun, 3 Jul 2011 22:55:23 +0200 (CEST) Received: by mail-pv0-f182.google.com with SMTP id 11so5584404pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 13:55:23 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=WfI+EezHeZ5bxXCA6VWpEW884H80XIUd+CQHfxdG75g=; b=fFB/2IwKtsU5dYYYmidgOuUFkeEqbjTKURSbQeepEcIZdublK6kQf8LV2ECzlWQRm1 AvBiu5w9uu4QyyO3W5IWK/vNr/7z9tdEcKwyIUAQ4vGXfHVbfzxhHR9C/90XjTEJxZsV Fq3DGhh/IpIi2CS9r/peTT1Vto/9L8smhClco= Received: by 10.68.21.129 with SMTP id v1mr6737112pbe.413.1309726522864; Sun, 03 Jul 2011 13:55:22 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id v9sm1511587pbm.15.2011.07.03.13.55.20 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:55:22 -0700 (PDT) Date: Mon, 04 Jul 2011 02:22:09 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10d679c036d_1984027dc2747581c(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d679bc665_1984027dc27475419"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5490] How sick is the Admin of KIRAN IT? X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752666 ----==_mimepart_4e10d679bc665_1984027dc27475419 Date: Mon, 04 Jul 2011 02:22:09 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d679b895c_1984027dc274753d3"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d679c036d_1984027dc274757d2(a)itsupport.mail> ----==_mimepart_4e10d679b895c_1984027dc274753d3 Date: Mon, 04 Jul 2011 02:22:09 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d679bc665_1984027dc2747551e(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:31 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 23:01:13 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:55:01 +0200 id 00001F63.4E10D725.000005CC Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 356EE56A5D; Sun, 3 Jul 2011 20:55:16 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 28BB456A2F for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:55:14 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 70E90EE04C for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:54:55 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 16014-01 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:54:53 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 756BBECA5E for <otrs(a)otrs.org>; Sun, 3 Jul 2011 22:54:52 +0200 (CEST) Received: by pvg11 with SMTP id 11so5584404pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 13:54:50 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=5lWIQct7W/A7oqcen3z4iiEKALY43ZTynpA/ziid8dk=; b=WiV6GV8QdSnG0XdWqi3UDOEs4Ul7wvnh6b+1NTARS+n6VEXGtCvZojR0LNqlnVfA1m 2v9P7rr8UTLpjfD0g0e6zIxIpOe/WmREUYvN9pi5U+clMoaq7VZPo5rqLSAbmCwL8UJN 47rpzNAqxOKgCymb3djYpCgHCfJJRYP6nqhWY= Received: by 10.68.62.36 with SMTP id v4mr2913573pbr.248.1309726489140; Sun, 03 Jul 2011 13:54:49 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id b4sm575510pba.43.2011.07.03.13.54.46 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:54:48 -0700 (PDT) Date: Mon, 04 Jul 2011 02:21:36 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10d65864f97_1984027dc27472267(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d6586128e_1984027dc2747185b"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5490] How sick is the Admin of KIRAN IT? X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752664 ----==_mimepart_4e10d6586128e_1984027dc2747185b Date: Mon, 04 Jul 2011 02:21:36 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d6585d586_1984027dc27471741"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d65864f97_1984027dc274721ac(a)itsupport.mail> ----==_mimepart_4e10d6585d586_1984027dc27471741 Date: Mon, 04 Jul 2011 02:21:36 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d6586128e_1984027dc27471914(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:31 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 23:00:10 2011 Return-Path: <kiran1432u(a)gmail.com> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=-2.6 required=4.5 tests=BAYES_00,FREEMAIL_FROM, HTML_MESSAGE,RCVD_IN_DNSWL_LOW,SPF_PASS,T_DKIM_INVALID,T_TO_NO_BRKTS_FREEMAIL, WEIRD_PORT autolearn=ham version=3.3.1 Received: from mail-pz0-f45.google.com (mail-pz0-f45.google.com [::ffff:209.85.210.45]) (TLS: TLSv1/SSLv3,128bits,AES128-SHA) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:55:06 +0200 id 00001F63.4E10D72A.00000608 Received: by pzk30 with SMTP id 30so620380pzk.4 for <linux4michelle(a)tamay-dogan.net>; Sun, 03 Jul 2011 13:54:43 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=qOzBhVn+DEPzJ/8tIxC23Du3XlwYSfKkXv25wqeekp4=; b=EmVpcvVhKcLGrvq7dfdNL9xBh5kGNRq7X90Pg4yVL93diJjbQ30SIpOYYWcN5Fupon Q9mHJYFG3qLdsjeBswdmVpQL0V4E2mI77lUN+1Gxvk2nSW3btb5EEjCjOCTVGW8nRT1X 7y6Z/NtK28WvbmQSUH3HwaMA0N8BclCx9fMOY= Received: by 10.68.20.137 with SMTP id n9mr6121471pbe.121.1309726483650; Sun, 03 Jul 2011 13:54:43 -0700 (PDT) Old-Return-Path: <kiran1432u(a)gmail.com> Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id m7sm3454549pbk.6.2011.07.03.13.54.41 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:54:43 -0700 (PDT) Date: Mon, 04 Jul 2011 02:21:31 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: linux4michelle(a)tamay-dogan.net Message-ID: <4e10d6534e224_1984027dc27471635(a)itsupport.mail> Subject: [Ticket #5490] [otrs] How sick is the Admin of KIRAN IT? Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d6534a51c_1984027dc274712e"; charset=utf-8 Content-Transfer-Encoding: 7bit Delivered-To: michelle.konzack-linux4michelle(a)tamay-dogan.net X-TDMailSerialnumber: 10752656 ----==_mimepart_4e10d6534a51c_1984027dc274712e Date: Mon, 04 Jul 2011 02:21:31 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d65346813_1984027dc274711ba"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d6534e224_1984027dc274715dc(a)itsupport.mail> ----==_mimepart_4e10d65346813_1984027dc274711ba Date: Mon, 04 Jul 2011 02:21:31 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d6534a51c_1984027dc2747131e(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:21 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 22:51:34 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:50:19 +0200 id 00001F65.4E10D60B.0000044A Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id D0FA556A2F; Sun, 3 Jul 2011 20:50:32 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 6928A56A2F for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:50:18 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 5AAD4ECE99 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:49:58 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 14583-08 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:49:56 +0200 (CEST) Received: from mail-pz0-f54.google.com (mail-pz0-f54.google.com [209.85.210.54]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 0778DECA5E for <otrs(a)otrs.org>; Sun, 3 Jul 2011 22:49:55 +0200 (CEST) Received: by pzk27 with SMTP id 27so2385999pzk.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 13:49:49 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=hbwZN9Ttn0VlG1xn1YuRRdNnVXRbhHBiedsNlO1SOUU=; b=kf5D2RDQsm7B17DquviKEExR35wg/E7aIDbXrF+dFbs4P/oVNl/NSGEXfTr2Yh1aAl 4Fr96vleIiLSdB5JG2DPw8ppWokef9r0Y5d92RDg2ask3JNRtwxDTxDi2bXFnh6aRQY6 Korxj2c2/U8H8hhjJiToTrSMPManovpl4Donc= Received: by 10.68.22.135 with SMTP id d7mr5995876pbf.408.1309726189077; Sun, 03 Jul 2011 13:49:49 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id u6sm3480725pbh.48.2011.07.03.13.49.47 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:49:48 -0700 (PDT) Date: Mon, 04 Jul 2011 02:16:36 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10d52c733b0_1981b3530c7468216(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d52c6f6a7_1981b3530c74677f9"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5490] How sick is the Admin of KIRAN IT? X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752649 ----==_mimepart_4e10d52c6f6a7_1981b3530c74677f9 Date: Mon, 04 Jul 2011 02:16:36 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d52c6b99f_1981b3530c7467661"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d52c733b0_1981b3530c7468140(a)itsupport.mail> ----==_mimepart_4e10d52c6b99f_1981b3530c7467661 Date: Mon, 04 Jul 2011 02:16:36 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d52c733b0_1981b3530c7467953(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:21 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 22:50:20 2011 Return-Path: <kiran1432u(a)gmail.com> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=-2.6 required=4.5 tests=BAYES_00,FREEMAIL_FROM, HTML_MESSAGE,RCVD_IN_DNSWL_LOW,SPF_PASS,T_DKIM_INVALID,T_TO_NO_BRKTS_FREEMAIL, WEIRD_PORT autolearn=ham version=3.3.1 Received: from mail-pv0-f173.google.com (mail-pv0-f173.google.com [::ffff:74.125.83.173]) (TLS: TLSv1/SSLv3,128bits,AES128-SHA) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:50:06 +0200 id 00001F65.4E10D5FE.00000436 Received: by pvg3 with SMTP id 3so5117743pvg.4 for <linux4michelle(a)tamay-dogan.net>; Sun, 03 Jul 2011 13:49:43 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=dUMl8Yi8VKGeP1rDL5h6acxb6SvJNm3k2HxC+uV18q0=; b=jpT7krqvxn/BRgK0FcV4C3/iTQsONfwrcbV2P0S7Zjzu2e4E2yhuhd66fZMYim2Nhd kU9iX7fNqXyVbPN6+YyLRaIg6g77PxrMQ9XGt21mD9tkRITcTXlvOeZxg4n0ykJKkeD2 WF1F4HOF13Vt3BhyyR9QVNwjbIdOoywv3YZHo= Received: by 10.142.213.9 with SMTP id l9mr2617357wfg.233.1309726183668; Sun, 03 Jul 2011 13:49:43 -0700 (PDT) Old-Return-Path: <kiran1432u(a)gmail.com> Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id p5sm3476090pbd.92.2011.07.03.13.49.41 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:49:43 -0700 (PDT) Date: Mon, 04 Jul 2011 02:16:31 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: linux4michelle(a)tamay-dogan.net Message-ID: <4e10d5274580b_1981b3530c7467562(a)itsupport.mail> Subject: [Ticket #5490] [otrs] How sick is the Admin of KIRAN IT? Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d52713e9e_1981b3530c7467063"; charset=utf-8 Content-Transfer-Encoding: 7bit Delivered-To: michelle.konzack-linux4michelle(a)tamay-dogan.net X-TDMailSerialnumber: 10752635 ----==_mimepart_4e10d52713e9e_1981b3530c7467063 Date: Mon, 04 Jul 2011 02:16:31 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d52713e9e_1981b3530c7466941"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d5274580b_1981b3530c746743f(a)itsupport.mail> ----==_mimepart_4e10d52713e9e_1981b3530c7466941 Date: Mon, 04 Jul 2011 02:16:31 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d52741b03_1981b3530c74672e9(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:16 am, linux4michelle(a)tamay-dogan.net wrote: Attachment: ------ On Jul 04, 2011 @ 02:16 am, linux4michelle(a)tamay-dogan.net wrote: Hello *, since I can not reject the mails from KIRAN IT because the messages came from OTRS, I am forwarding his crap back to his GMail account but now when I cam back from work, I see, I have gotten 30 messages including my bounces, but all comig over the OTRS mailinglist... This mean, this idiots are sending ANY message to the OTRS mailinglist. Can the ADMIN of OTRS please unsubscribe and block the E-Mail <kiran1432u(a)gmail.com> Thanks, Greetings and nice Day/Evening Michelle Konzack -- ##################### Debian GNU/Linux Consultant ###################### Development of Intranet and Embedded Systems with Debian GNU/Linux itsystems@tdnet France itsystems@tdnet Owner Michelle Konzack Owner Michelle Konzack Apt. 917 (homeoffice) Gewerbe Strasse 3 50, rue de Soultz 77694 Kehl/Germany 67100 Strasbourg/France Tel office: +49-176-86004575 Tel mobil: +33-6-61925193 Tel mobil: +49-177-9351947 <http://www.itsystems.tamay-dogan.net/> <http://www.flexray4linux.org/> <http://www.debian.tamay-dogan.net/> <http://www.can4linux.org/> Jabber linux4michelle(a)jabber.ccc.de Linux-User #280138 with the Linux Counter, http://counter.li.org/ ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/5490

1 0

[Ticket #5490] How sick is the Admin of KIRAN IT?
by KIRAN IT 03 Jul '11

03 Jul '11

This is a notification from the Help Desk. On Jul 04, 2011 @ 02:31 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 23:01:16 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:56:02 +0200 id 00001F63.4E10D762.00000660 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 9A58E56A6C; Sun, 3 Jul 2011 20:55:47 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 4071056A2F for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:55:45 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 8E1DDEDDED for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:55:26 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 16022-02 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:55:23 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 5210BEE04C for <otrs(a)otrs.org>; Sun, 3 Jul 2011 22:55:23 +0200 (CEST) Received: by mail-pv0-f182.google.com with SMTP id 11so5584404pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 13:55:23 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=WfI+EezHeZ5bxXCA6VWpEW884H80XIUd+CQHfxdG75g=; b=fFB/2IwKtsU5dYYYmidgOuUFkeEqbjTKURSbQeepEcIZdublK6kQf8LV2ECzlWQRm1 AvBiu5w9uu4QyyO3W5IWK/vNr/7z9tdEcKwyIUAQ4vGXfHVbfzxhHR9C/90XjTEJxZsV Fq3DGhh/IpIi2CS9r/peTT1Vto/9L8smhClco= Received: by 10.68.21.129 with SMTP id v1mr6737112pbe.413.1309726522864; Sun, 03 Jul 2011 13:55:22 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id v9sm1511587pbm.15.2011.07.03.13.55.20 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:55:22 -0700 (PDT) Date: Mon, 04 Jul 2011 02:22:09 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10d679c036d_1984027dc2747581c(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d679bc665_1984027dc27475419"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5490] How sick is the Admin of KIRAN IT? X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752666 ----==_mimepart_4e10d679bc665_1984027dc27475419 Date: Mon, 04 Jul 2011 02:22:09 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d679b895c_1984027dc274753d3"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d679c036d_1984027dc274757d2(a)itsupport.mail> ----==_mimepart_4e10d679b895c_1984027dc274753d3 Date: Mon, 04 Jul 2011 02:22:09 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d679bc665_1984027dc2747551e(a)itsupport.mail> This is a notification from the Help Desk. ==Ticket History== On Jul 04, 2011 @ 02:31 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 23:01:13 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:55:01 +0200 id 00001F63.4E10D725.000005CC Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 356EE56A5D; Sun, 3 Jul 2011 20:55:16 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 28BB456A2F for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:55:14 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 70E90EE04C for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:54:55 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 16014-01 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:54:53 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 756BBECA5E for <otrs(a)otrs.org>; Sun, 3 Jul 2011 22:54:52 +0200 (CEST) Received: by pvg11 with SMTP id 11so5584404pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 13:54:50 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=5lWIQct7W/A7oqcen3z4iiEKALY43ZTynpA/ziid8dk=; b=WiV6GV8QdSnG0XdWqi3UDOEs4Ul7wvnh6b+1NTARS+n6VEXGtCvZojR0LNqlnVfA1m 2v9P7rr8UTLpjfD0g0e6zIxIpOe/WmREUYvN9pi5U+clMoaq7VZPo5rqLSAbmCwL8UJN 47rpzNAqxOKgCymb3djYpCgHCfJJRYP6nqhWY= Received: by 10.68.62.36 with SMTP id v4mr2913573pbr.248.1309726489140; Sun, 03 Jul 2011 13:54:49 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id b4sm575510pba.43.2011.07.03.13.54.46 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:54:48 -0700 (PDT) Date: Mon, 04 Jul 2011 02:21:36 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10d65864f97_1984027dc27472267(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d6586128e_1984027dc2747185b"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5490] How sick is the Admin of KIRAN IT? X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752664 ----==_mimepart_4e10d6586128e_1984027dc2747185b Date: Mon, 04 Jul 2011 02:21:36 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d6585d586_1984027dc27471741"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d65864f97_1984027dc274721ac(a)itsupport.mail> ----==_mimepart_4e10d6585d586_1984027dc27471741 Date: Mon, 04 Jul 2011 02:21:36 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d6586128e_1984027dc27471914(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:31 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 23:00:10 2011 Return-Path: <kiran1432u(a)gmail.com> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=-2.6 required=4.5 tests=BAYES_00,FREEMAIL_FROM, HTML_MESSAGE,RCVD_IN_DNSWL_LOW,SPF_PASS,T_DKIM_INVALID,T_TO_NO_BRKTS_FREEMAIL, WEIRD_PORT autolearn=ham version=3.3.1 Received: from mail-pz0-f45.google.com (mail-pz0-f45.google.com [::ffff:209.85.210.45]) (TLS: TLSv1/SSLv3,128bits,AES128-SHA) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:55:06 +0200 id 00001F63.4E10D72A.00000608 Received: by pzk30 with SMTP id 30so620380pzk.4 for <linux4michelle(a)tamay-dogan.net>; Sun, 03 Jul 2011 13:54:43 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=qOzBhVn+DEPzJ/8tIxC23Du3XlwYSfKkXv25wqeekp4=; b=EmVpcvVhKcLGrvq7dfdNL9xBh5kGNRq7X90Pg4yVL93diJjbQ30SIpOYYWcN5Fupon Q9mHJYFG3qLdsjeBswdmVpQL0V4E2mI77lUN+1Gxvk2nSW3btb5EEjCjOCTVGW8nRT1X 7y6Z/NtK28WvbmQSUH3HwaMA0N8BclCx9fMOY= Received: by 10.68.20.137 with SMTP id n9mr6121471pbe.121.1309726483650; Sun, 03 Jul 2011 13:54:43 -0700 (PDT) Old-Return-Path: <kiran1432u(a)gmail.com> Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id m7sm3454549pbk.6.2011.07.03.13.54.41 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:54:43 -0700 (PDT) Date: Mon, 04 Jul 2011 02:21:31 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: linux4michelle(a)tamay-dogan.net Message-ID: <4e10d6534e224_1984027dc27471635(a)itsupport.mail> Subject: [Ticket #5490] [otrs] How sick is the Admin of KIRAN IT? Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d6534a51c_1984027dc274712e"; charset=utf-8 Content-Transfer-Encoding: 7bit Delivered-To: michelle.konzack-linux4michelle(a)tamay-dogan.net X-TDMailSerialnumber: 10752656 ----==_mimepart_4e10d6534a51c_1984027dc274712e Date: Mon, 04 Jul 2011 02:21:31 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d65346813_1984027dc274711ba"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d6534e224_1984027dc274715dc(a)itsupport.mail> ----==_mimepart_4e10d65346813_1984027dc274711ba Date: Mon, 04 Jul 2011 02:21:31 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d6534a51c_1984027dc2747131e(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:21 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 22:51:34 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:50:19 +0200 id 00001F65.4E10D60B.0000044A Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id D0FA556A2F; Sun, 3 Jul 2011 20:50:32 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 6928A56A2F for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:50:18 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 5AAD4ECE99 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:49:58 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 14583-08 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:49:56 +0200 (CEST) Received: from mail-pz0-f54.google.com (mail-pz0-f54.google.com [209.85.210.54]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 0778DECA5E for <otrs(a)otrs.org>; Sun, 3 Jul 2011 22:49:55 +0200 (CEST) Received: by pzk27 with SMTP id 27so2385999pzk.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 13:49:49 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=hbwZN9Ttn0VlG1xn1YuRRdNnVXRbhHBiedsNlO1SOUU=; b=kf5D2RDQsm7B17DquviKEExR35wg/E7aIDbXrF+dFbs4P/oVNl/NSGEXfTr2Yh1aAl 4Fr96vleIiLSdB5JG2DPw8ppWokef9r0Y5d92RDg2ask3JNRtwxDTxDi2bXFnh6aRQY6 Korxj2c2/U8H8hhjJiToTrSMPManovpl4Donc= Received: by 10.68.22.135 with SMTP id d7mr5995876pbf.408.1309726189077; Sun, 03 Jul 2011 13:49:49 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id u6sm3480725pbh.48.2011.07.03.13.49.47 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:49:48 -0700 (PDT) Date: Mon, 04 Jul 2011 02:16:36 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10d52c733b0_1981b3530c7468216(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d52c6f6a7_1981b3530c74677f9"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5490] How sick is the Admin of KIRAN IT? X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752649 ----==_mimepart_4e10d52c6f6a7_1981b3530c74677f9 Date: Mon, 04 Jul 2011 02:16:36 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d52c6b99f_1981b3530c7467661"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d52c733b0_1981b3530c7468140(a)itsupport.mail> ----==_mimepart_4e10d52c6b99f_1981b3530c7467661 Date: Mon, 04 Jul 2011 02:16:36 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d52c733b0_1981b3530c7467953(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:21 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 22:50:20 2011 Return-Path: <kiran1432u(a)gmail.com> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=-2.6 required=4.5 tests=BAYES_00,FREEMAIL_FROM, HTML_MESSAGE,RCVD_IN_DNSWL_LOW,SPF_PASS,T_DKIM_INVALID,T_TO_NO_BRKTS_FREEMAIL, WEIRD_PORT autolearn=ham version=3.3.1 Received: from mail-pv0-f173.google.com (mail-pv0-f173.google.com [::ffff:74.125.83.173]) (TLS: TLSv1/SSLv3,128bits,AES128-SHA) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:50:06 +0200 id 00001F65.4E10D5FE.00000436 Received: by pvg3 with SMTP id 3so5117743pvg.4 for <linux4michelle(a)tamay-dogan.net>; Sun, 03 Jul 2011 13:49:43 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=dUMl8Yi8VKGeP1rDL5h6acxb6SvJNm3k2HxC+uV18q0=; b=jpT7krqvxn/BRgK0FcV4C3/iTQsONfwrcbV2P0S7Zjzu2e4E2yhuhd66fZMYim2Nhd kU9iX7fNqXyVbPN6+YyLRaIg6g77PxrMQ9XGt21mD9tkRITcTXlvOeZxg4n0ykJKkeD2 WF1F4HOF13Vt3BhyyR9QVNwjbIdOoywv3YZHo= Received: by 10.142.213.9 with SMTP id l9mr2617357wfg.233.1309726183668; Sun, 03 Jul 2011 13:49:43 -0700 (PDT) Old-Return-Path: <kiran1432u(a)gmail.com> Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id p5sm3476090pbd.92.2011.07.03.13.49.41 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:49:43 -0700 (PDT) Date: Mon, 04 Jul 2011 02:16:31 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: linux4michelle(a)tamay-dogan.net Message-ID: <4e10d5274580b_1981b3530c7467562(a)itsupport.mail> Subject: [Ticket #5490] [otrs] How sick is the Admin of KIRAN IT? Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d52713e9e_1981b3530c7467063"; charset=utf-8 Content-Transfer-Encoding: 7bit Delivered-To: michelle.konzack-linux4michelle(a)tamay-dogan.net X-TDMailSerialnumber: 10752635 ----==_mimepart_4e10d52713e9e_1981b3530c7467063 Date: Mon, 04 Jul 2011 02:16:31 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d52713e9e_1981b3530c7466941"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d5274580b_1981b3530c746743f(a)itsupport.mail> ----==_mimepart_4e10d52713e9e_1981b3530c7466941 Date: Mon, 04 Jul 2011 02:16:31 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d52741b03_1981b3530c74672e9(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:16 am, linux4michelle(a)tamay-dogan.net wrote: Attachment: ------ On Jul 04, 2011 @ 02:16 am, linux4michelle(a)tamay-dogan.net wrote: Hello *, since I can not reject the mails from KIRAN IT because the messages came from OTRS, I am forwarding his crap back to his GMail account but now when I cam back from work, I see, I have gotten 30 messages including my bounces, but all comig over the OTRS mailinglist... This mean, this idiots are sending ANY message to the OTRS mailinglist. Can the ADMIN of OTRS please unsubscribe and block the E-Mail <kiran1432u(a)gmail.com> Thanks, Greetings and nice Day/Evening Michelle Konzack -- ##################### Debian GNU/Linux Consultant ###################### Development of Intranet and Embedded Systems with Debian GNU/Linux itsystems@tdnet France itsystems@tdnet Owner Michelle Konzack Owner Michelle Konzack Apt. 917 (homeoffice) Gewerbe Strasse 3 50, rue de Soultz 77694 Kehl/Germany 67100 Strasbourg/France Tel office: +49-176-86004575 Tel mobil: +33-6-61925193 Tel mobil: +49-177-9351947 <http://www.itsystems.tamay-dogan.net/> <http://www.flexray4linux.org/> <http://www.debian.tamay-dogan.net/> <http://www.can4linux.org/> Jabber linux4michelle(a)jabber.ccc.de Linux-User #280138 with the Linux Counter, http://counter.li.org/ ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/5490

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[Ticket #5490] How sick is the Admin of KIRAN IT?
by KIRAN IT 03 Jul '11

03 Jul '11

This is a notification from the Help Desk. On Jul 04, 2011 @ 02:31 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 23:01:13 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:55:01 +0200 id 00001F63.4E10D725.000005CC Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 356EE56A5D; Sun, 3 Jul 2011 20:55:16 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 28BB456A2F for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:55:14 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 70E90EE04C for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:54:55 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 16014-01 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:54:53 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 756BBECA5E for <otrs(a)otrs.org>; Sun, 3 Jul 2011 22:54:52 +0200 (CEST) Received: by pvg11 with SMTP id 11so5584404pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 13:54:50 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=5lWIQct7W/A7oqcen3z4iiEKALY43ZTynpA/ziid8dk=; b=WiV6GV8QdSnG0XdWqi3UDOEs4Ul7wvnh6b+1NTARS+n6VEXGtCvZojR0LNqlnVfA1m 2v9P7rr8UTLpjfD0g0e6zIxIpOe/WmREUYvN9pi5U+clMoaq7VZPo5rqLSAbmCwL8UJN 47rpzNAqxOKgCymb3djYpCgHCfJJRYP6nqhWY= Received: by 10.68.62.36 with SMTP id v4mr2913573pbr.248.1309726489140; Sun, 03 Jul 2011 13:54:49 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id b4sm575510pba.43.2011.07.03.13.54.46 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:54:48 -0700 (PDT) Date: Mon, 04 Jul 2011 02:21:36 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10d65864f97_1984027dc27472267(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d6586128e_1984027dc2747185b"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5490] How sick is the Admin of KIRAN IT? X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752664 ----==_mimepart_4e10d6586128e_1984027dc2747185b Date: Mon, 04 Jul 2011 02:21:36 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d6585d586_1984027dc27471741"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d65864f97_1984027dc274721ac(a)itsupport.mail> ----==_mimepart_4e10d6585d586_1984027dc27471741 Date: Mon, 04 Jul 2011 02:21:36 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d6586128e_1984027dc27471914(a)itsupport.mail> This is a notification from the Help Desk. ==Ticket History== On Jul 04, 2011 @ 02:31 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 23:00:10 2011 Return-Path: <kiran1432u(a)gmail.com> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=-2.6 required=4.5 tests=BAYES_00,FREEMAIL_FROM, HTML_MESSAGE,RCVD_IN_DNSWL_LOW,SPF_PASS,T_DKIM_INVALID,T_TO_NO_BRKTS_FREEMAIL, WEIRD_PORT autolearn=ham version=3.3.1 Received: from mail-pz0-f45.google.com (mail-pz0-f45.google.com [::ffff:209.85.210.45]) (TLS: TLSv1/SSLv3,128bits,AES128-SHA) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:55:06 +0200 id 00001F63.4E10D72A.00000608 Received: by pzk30 with SMTP id 30so620380pzk.4 for <linux4michelle(a)tamay-dogan.net>; Sun, 03 Jul 2011 13:54:43 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=qOzBhVn+DEPzJ/8tIxC23Du3XlwYSfKkXv25wqeekp4=; b=EmVpcvVhKcLGrvq7dfdNL9xBh5kGNRq7X90Pg4yVL93diJjbQ30SIpOYYWcN5Fupon Q9mHJYFG3qLdsjeBswdmVpQL0V4E2mI77lUN+1Gxvk2nSW3btb5EEjCjOCTVGW8nRT1X 7y6Z/NtK28WvbmQSUH3HwaMA0N8BclCx9fMOY= Received: by 10.68.20.137 with SMTP id n9mr6121471pbe.121.1309726483650; Sun, 03 Jul 2011 13:54:43 -0700 (PDT) Old-Return-Path: <kiran1432u(a)gmail.com> Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id m7sm3454549pbk.6.2011.07.03.13.54.41 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:54:43 -0700 (PDT) Date: Mon, 04 Jul 2011 02:21:31 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: linux4michelle(a)tamay-dogan.net Message-ID: <4e10d6534e224_1984027dc27471635(a)itsupport.mail> Subject: [Ticket #5490] [otrs] How sick is the Admin of KIRAN IT? Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d6534a51c_1984027dc274712e"; charset=utf-8 Content-Transfer-Encoding: 7bit Delivered-To: michelle.konzack-linux4michelle(a)tamay-dogan.net X-TDMailSerialnumber: 10752656 ----==_mimepart_4e10d6534a51c_1984027dc274712e Date: Mon, 04 Jul 2011 02:21:31 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d65346813_1984027dc274711ba"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d6534e224_1984027dc274715dc(a)itsupport.mail> ----==_mimepart_4e10d65346813_1984027dc274711ba Date: Mon, 04 Jul 2011 02:21:31 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d6534a51c_1984027dc2747131e(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:21 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 22:51:34 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:50:19 +0200 id 00001F65.4E10D60B.0000044A Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id D0FA556A2F; Sun, 3 Jul 2011 20:50:32 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 6928A56A2F for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:50:18 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 5AAD4ECE99 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:49:58 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 14583-08 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:49:56 +0200 (CEST) Received: from mail-pz0-f54.google.com (mail-pz0-f54.google.com [209.85.210.54]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 0778DECA5E for <otrs(a)otrs.org>; Sun, 3 Jul 2011 22:49:55 +0200 (CEST) Received: by pzk27 with SMTP id 27so2385999pzk.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 13:49:49 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=hbwZN9Ttn0VlG1xn1YuRRdNnVXRbhHBiedsNlO1SOUU=; b=kf5D2RDQsm7B17DquviKEExR35wg/E7aIDbXrF+dFbs4P/oVNl/NSGEXfTr2Yh1aAl 4Fr96vleIiLSdB5JG2DPw8ppWokef9r0Y5d92RDg2ask3JNRtwxDTxDi2bXFnh6aRQY6 Korxj2c2/U8H8hhjJiToTrSMPManovpl4Donc= Received: by 10.68.22.135 with SMTP id d7mr5995876pbf.408.1309726189077; Sun, 03 Jul 2011 13:49:49 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id u6sm3480725pbh.48.2011.07.03.13.49.47 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:49:48 -0700 (PDT) Date: Mon, 04 Jul 2011 02:16:36 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10d52c733b0_1981b3530c7468216(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d52c6f6a7_1981b3530c74677f9"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5490] How sick is the Admin of KIRAN IT? X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752649 ----==_mimepart_4e10d52c6f6a7_1981b3530c74677f9 Date: Mon, 04 Jul 2011 02:16:36 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d52c6b99f_1981b3530c7467661"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d52c733b0_1981b3530c7468140(a)itsupport.mail> ----==_mimepart_4e10d52c6b99f_1981b3530c7467661 Date: Mon, 04 Jul 2011 02:16:36 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d52c733b0_1981b3530c7467953(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:21 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 22:50:20 2011 Return-Path: <kiran1432u(a)gmail.com> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=-2.6 required=4.5 tests=BAYES_00,FREEMAIL_FROM, HTML_MESSAGE,RCVD_IN_DNSWL_LOW,SPF_PASS,T_DKIM_INVALID,T_TO_NO_BRKTS_FREEMAIL, WEIRD_PORT autolearn=ham version=3.3.1 Received: from mail-pv0-f173.google.com (mail-pv0-f173.google.com [::ffff:74.125.83.173]) (TLS: TLSv1/SSLv3,128bits,AES128-SHA) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:50:06 +0200 id 00001F65.4E10D5FE.00000436 Received: by pvg3 with SMTP id 3so5117743pvg.4 for <linux4michelle(a)tamay-dogan.net>; Sun, 03 Jul 2011 13:49:43 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=dUMl8Yi8VKGeP1rDL5h6acxb6SvJNm3k2HxC+uV18q0=; b=jpT7krqvxn/BRgK0FcV4C3/iTQsONfwrcbV2P0S7Zjzu2e4E2yhuhd66fZMYim2Nhd kU9iX7fNqXyVbPN6+YyLRaIg6g77PxrMQ9XGt21mD9tkRITcTXlvOeZxg4n0ykJKkeD2 WF1F4HOF13Vt3BhyyR9QVNwjbIdOoywv3YZHo= Received: by 10.142.213.9 with SMTP id l9mr2617357wfg.233.1309726183668; Sun, 03 Jul 2011 13:49:43 -0700 (PDT) Old-Return-Path: <kiran1432u(a)gmail.com> Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id p5sm3476090pbd.92.2011.07.03.13.49.41 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:49:43 -0700 (PDT) Date: Mon, 04 Jul 2011 02:16:31 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: linux4michelle(a)tamay-dogan.net Message-ID: <4e10d5274580b_1981b3530c7467562(a)itsupport.mail> Subject: [Ticket #5490] [otrs] How sick is the Admin of KIRAN IT? Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d52713e9e_1981b3530c7467063"; charset=utf-8 Content-Transfer-Encoding: 7bit Delivered-To: michelle.konzack-linux4michelle(a)tamay-dogan.net X-TDMailSerialnumber: 10752635 ----==_mimepart_4e10d52713e9e_1981b3530c7467063 Date: Mon, 04 Jul 2011 02:16:31 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d52713e9e_1981b3530c7466941"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d5274580b_1981b3530c746743f(a)itsupport.mail> ----==_mimepart_4e10d52713e9e_1981b3530c7466941 Date: Mon, 04 Jul 2011 02:16:31 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d52741b03_1981b3530c74672e9(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:16 am, linux4michelle(a)tamay-dogan.net wrote: Attachment: ------ On Jul 04, 2011 @ 02:16 am, linux4michelle(a)tamay-dogan.net wrote: Hello *, since I can not reject the mails from KIRAN IT because the messages came from OTRS, I am forwarding his crap back to his GMail account but now when I cam back from work, I see, I have gotten 30 messages including my bounces, but all comig over the OTRS mailinglist... This mean, this idiots are sending ANY message to the OTRS mailinglist. Can the ADMIN of OTRS please unsubscribe and block the E-Mail <kiran1432u(a)gmail.com> Thanks, Greetings and nice Day/Evening Michelle Konzack -- ##################### Debian GNU/Linux Consultant ###################### Development of Intranet and Embedded Systems with Debian GNU/Linux itsystems@tdnet France itsystems@tdnet Owner Michelle Konzack Owner Michelle Konzack Apt. 917 (homeoffice) Gewerbe Strasse 3 50, rue de Soultz 77694 Kehl/Germany 67100 Strasbourg/France Tel office: +49-176-86004575 Tel mobil: +33-6-61925193 Tel mobil: +49-177-9351947 <http://www.itsystems.tamay-dogan.net/> <http://www.flexray4linux.org/> <http://www.debian.tamay-dogan.net/> <http://www.can4linux.org/> Jabber linux4michelle(a)jabber.ccc.de Linux-User #280138 with the Linux Counter, http://counter.li.org/ ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/5490

1 0

[Ticket #5490] How sick is the Admin of KIRAN IT?
by KIRAN IT 03 Jul '11

03 Jul '11

This is a notification from the Help Desk. On Jul 04, 2011 @ 02:31 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 23:00:10 2011 Return-Path: <kiran1432u(a)gmail.com> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=-2.6 required=4.5 tests=BAYES_00,FREEMAIL_FROM, HTML_MESSAGE,RCVD_IN_DNSWL_LOW,SPF_PASS,T_DKIM_INVALID,T_TO_NO_BRKTS_FREEMAIL, WEIRD_PORT autolearn=ham version=3.3.1 Received: from mail-pz0-f45.google.com (mail-pz0-f45.google.com [::ffff:209.85.210.45]) (TLS: TLSv1/SSLv3,128bits,AES128-SHA) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:55:06 +0200 id 00001F63.4E10D72A.00000608 Received: by pzk30 with SMTP id 30so620380pzk.4 for <linux4michelle(a)tamay-dogan.net>; Sun, 03 Jul 2011 13:54:43 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=qOzBhVn+DEPzJ/8tIxC23Du3XlwYSfKkXv25wqeekp4=; b=EmVpcvVhKcLGrvq7dfdNL9xBh5kGNRq7X90Pg4yVL93diJjbQ30SIpOYYWcN5Fupon Q9mHJYFG3qLdsjeBswdmVpQL0V4E2mI77lUN+1Gxvk2nSW3btb5EEjCjOCTVGW8nRT1X 7y6Z/NtK28WvbmQSUH3HwaMA0N8BclCx9fMOY= Received: by 10.68.20.137 with SMTP id n9mr6121471pbe.121.1309726483650; Sun, 03 Jul 2011 13:54:43 -0700 (PDT) Old-Return-Path: <kiran1432u(a)gmail.com> Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id m7sm3454549pbk.6.2011.07.03.13.54.41 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:54:43 -0700 (PDT) Date: Mon, 04 Jul 2011 02:21:31 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: linux4michelle(a)tamay-dogan.net Message-ID: <4e10d6534e224_1984027dc27471635(a)itsupport.mail> Subject: [Ticket #5490] [otrs] How sick is the Admin of KIRAN IT? Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d6534a51c_1984027dc274712e"; charset=utf-8 Content-Transfer-Encoding: 7bit Delivered-To: michelle.konzack-linux4michelle(a)tamay-dogan.net X-TDMailSerialnumber: 10752656 ----==_mimepart_4e10d6534a51c_1984027dc274712e Date: Mon, 04 Jul 2011 02:21:31 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d65346813_1984027dc274711ba"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d6534e224_1984027dc274715dc(a)itsupport.mail> ----==_mimepart_4e10d65346813_1984027dc274711ba Date: Mon, 04 Jul 2011 02:21:31 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d6534a51c_1984027dc2747131e(a)itsupport.mail> This is a notification from the Help Desk. ==Ticket History== On Jul 04, 2011 @ 02:21 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 22:51:34 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:50:19 +0200 id 00001F65.4E10D60B.0000044A Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id D0FA556A2F; Sun, 3 Jul 2011 20:50:32 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 6928A56A2F for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:50:18 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 5AAD4ECE99 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:49:58 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 14583-08 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:49:56 +0200 (CEST) Received: from mail-pz0-f54.google.com (mail-pz0-f54.google.com [209.85.210.54]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 0778DECA5E for <otrs(a)otrs.org>; Sun, 3 Jul 2011 22:49:55 +0200 (CEST) Received: by pzk27 with SMTP id 27so2385999pzk.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 13:49:49 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=hbwZN9Ttn0VlG1xn1YuRRdNnVXRbhHBiedsNlO1SOUU=; b=kf5D2RDQsm7B17DquviKEExR35wg/E7aIDbXrF+dFbs4P/oVNl/NSGEXfTr2Yh1aAl 4Fr96vleIiLSdB5JG2DPw8ppWokef9r0Y5d92RDg2ask3JNRtwxDTxDi2bXFnh6aRQY6 Korxj2c2/U8H8hhjJiToTrSMPManovpl4Donc= Received: by 10.68.22.135 with SMTP id d7mr5995876pbf.408.1309726189077; Sun, 03 Jul 2011 13:49:49 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id u6sm3480725pbh.48.2011.07.03.13.49.47 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:49:48 -0700 (PDT) Date: Mon, 04 Jul 2011 02:16:36 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10d52c733b0_1981b3530c7468216(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d52c6f6a7_1981b3530c74677f9"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5490] How sick is the Admin of KIRAN IT? X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752649 ----==_mimepart_4e10d52c6f6a7_1981b3530c74677f9 Date: Mon, 04 Jul 2011 02:16:36 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d52c6b99f_1981b3530c7467661"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d52c733b0_1981b3530c7468140(a)itsupport.mail> ----==_mimepart_4e10d52c6b99f_1981b3530c7467661 Date: Mon, 04 Jul 2011 02:16:36 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d52c733b0_1981b3530c7467953(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:21 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 22:50:20 2011 Return-Path: <kiran1432u(a)gmail.com> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=-2.6 required=4.5 tests=BAYES_00,FREEMAIL_FROM, HTML_MESSAGE,RCVD_IN_DNSWL_LOW,SPF_PASS,T_DKIM_INVALID,T_TO_NO_BRKTS_FREEMAIL, WEIRD_PORT autolearn=ham version=3.3.1 Received: from mail-pv0-f173.google.com (mail-pv0-f173.google.com [::ffff:74.125.83.173]) (TLS: TLSv1/SSLv3,128bits,AES128-SHA) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:50:06 +0200 id 00001F65.4E10D5FE.00000436 Received: by pvg3 with SMTP id 3so5117743pvg.4 for <linux4michelle(a)tamay-dogan.net>; Sun, 03 Jul 2011 13:49:43 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=dUMl8Yi8VKGeP1rDL5h6acxb6SvJNm3k2HxC+uV18q0=; b=jpT7krqvxn/BRgK0FcV4C3/iTQsONfwrcbV2P0S7Zjzu2e4E2yhuhd66fZMYim2Nhd kU9iX7fNqXyVbPN6+YyLRaIg6g77PxrMQ9XGt21mD9tkRITcTXlvOeZxg4n0ykJKkeD2 WF1F4HOF13Vt3BhyyR9QVNwjbIdOoywv3YZHo= Received: by 10.142.213.9 with SMTP id l9mr2617357wfg.233.1309726183668; Sun, 03 Jul 2011 13:49:43 -0700 (PDT) Old-Return-Path: <kiran1432u(a)gmail.com> Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id p5sm3476090pbd.92.2011.07.03.13.49.41 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:49:43 -0700 (PDT) Date: Mon, 04 Jul 2011 02:16:31 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: linux4michelle(a)tamay-dogan.net Message-ID: <4e10d5274580b_1981b3530c7467562(a)itsupport.mail> Subject: [Ticket #5490] [otrs] How sick is the Admin of KIRAN IT? Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d52713e9e_1981b3530c7467063"; charset=utf-8 Content-Transfer-Encoding: 7bit Delivered-To: michelle.konzack-linux4michelle(a)tamay-dogan.net X-TDMailSerialnumber: 10752635 ----==_mimepart_4e10d52713e9e_1981b3530c7467063 Date: Mon, 04 Jul 2011 02:16:31 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d52713e9e_1981b3530c7466941"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d5274580b_1981b3530c746743f(a)itsupport.mail> ----==_mimepart_4e10d52713e9e_1981b3530c7466941 Date: Mon, 04 Jul 2011 02:16:31 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d52741b03_1981b3530c74672e9(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:16 am, linux4michelle(a)tamay-dogan.net wrote: Attachment: ------ On Jul 04, 2011 @ 02:16 am, linux4michelle(a)tamay-dogan.net wrote: Hello *, since I can not reject the mails from KIRAN IT because the messages came from OTRS, I am forwarding his crap back to his GMail account but now when I cam back from work, I see, I have gotten 30 messages including my bounces, but all comig over the OTRS mailinglist... This mean, this idiots are sending ANY message to the OTRS mailinglist. Can the ADMIN of OTRS please unsubscribe and block the E-Mail <kiran1432u(a)gmail.com> Thanks, Greetings and nice Day/Evening Michelle Konzack -- ##################### Debian GNU/Linux Consultant ###################### Development of Intranet and Embedded Systems with Debian GNU/Linux itsystems@tdnet France itsystems@tdnet Owner Michelle Konzack Owner Michelle Konzack Apt. 917 (homeoffice) Gewerbe Strasse 3 50, rue de Soultz 77694 Kehl/Germany 67100 Strasbourg/France Tel office: +49-176-86004575 Tel mobil: +33-6-61925193 Tel mobil: +49-177-9351947 <http://www.itsystems.tamay-dogan.net/> <http://www.flexray4linux.org/> <http://www.debian.tamay-dogan.net/> <http://www.can4linux.org/> Jabber linux4michelle(a)jabber.ccc.de Linux-User #280138 with the Linux Counter, http://counter.li.org/ ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/5490

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[Ticket #5490] How sick is the Admin of KIRAN IT?
by KIRAN IT 03 Jul '11

03 Jul '11

This is a notification from the Help Desk. On Jul 04, 2011 @ 02:21 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 22:51:34 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:50:19 +0200 id 00001F65.4E10D60B.0000044A Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id D0FA556A2F; Sun, 3 Jul 2011 20:50:32 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 6928A56A2F for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:50:18 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 5AAD4ECE99 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:49:58 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 14583-08 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:49:56 +0200 (CEST) Received: from mail-pz0-f54.google.com (mail-pz0-f54.google.com [209.85.210.54]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 0778DECA5E for <otrs(a)otrs.org>; Sun, 3 Jul 2011 22:49:55 +0200 (CEST) Received: by pzk27 with SMTP id 27so2385999pzk.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 13:49:49 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=hbwZN9Ttn0VlG1xn1YuRRdNnVXRbhHBiedsNlO1SOUU=; b=kf5D2RDQsm7B17DquviKEExR35wg/E7aIDbXrF+dFbs4P/oVNl/NSGEXfTr2Yh1aAl 4Fr96vleIiLSdB5JG2DPw8ppWokef9r0Y5d92RDg2ask3JNRtwxDTxDi2bXFnh6aRQY6 Korxj2c2/U8H8hhjJiToTrSMPManovpl4Donc= Received: by 10.68.22.135 with SMTP id d7mr5995876pbf.408.1309726189077; Sun, 03 Jul 2011 13:49:49 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id u6sm3480725pbh.48.2011.07.03.13.49.47 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:49:48 -0700 (PDT) Date: Mon, 04 Jul 2011 02:16:36 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10d52c733b0_1981b3530c7468216(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d52c6f6a7_1981b3530c74677f9"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5490] How sick is the Admin of KIRAN IT? X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752649 ----==_mimepart_4e10d52c6f6a7_1981b3530c74677f9 Date: Mon, 04 Jul 2011 02:16:36 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d52c6b99f_1981b3530c7467661"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d52c733b0_1981b3530c7468140(a)itsupport.mail> ----==_mimepart_4e10d52c6b99f_1981b3530c7467661 Date: Mon, 04 Jul 2011 02:16:36 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d52c733b0_1981b3530c7467953(a)itsupport.mail> This is a notification from the Help Desk. ==Ticket History== On Jul 04, 2011 @ 02:21 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 22:50:20 2011 Return-Path: <kiran1432u(a)gmail.com> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=-2.6 required=4.5 tests=BAYES_00,FREEMAIL_FROM, HTML_MESSAGE,RCVD_IN_DNSWL_LOW,SPF_PASS,T_DKIM_INVALID,T_TO_NO_BRKTS_FREEMAIL, WEIRD_PORT autolearn=ham version=3.3.1 Received: from mail-pv0-f173.google.com (mail-pv0-f173.google.com [::ffff:74.125.83.173]) (TLS: TLSv1/SSLv3,128bits,AES128-SHA) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:50:06 +0200 id 00001F65.4E10D5FE.00000436 Received: by pvg3 with SMTP id 3so5117743pvg.4 for <linux4michelle(a)tamay-dogan.net>; Sun, 03 Jul 2011 13:49:43 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=dUMl8Yi8VKGeP1rDL5h6acxb6SvJNm3k2HxC+uV18q0=; b=jpT7krqvxn/BRgK0FcV4C3/iTQsONfwrcbV2P0S7Zjzu2e4E2yhuhd66fZMYim2Nhd kU9iX7fNqXyVbPN6+YyLRaIg6g77PxrMQ9XGt21mD9tkRITcTXlvOeZxg4n0ykJKkeD2 WF1F4HOF13Vt3BhyyR9QVNwjbIdOoywv3YZHo= Received: by 10.142.213.9 with SMTP id l9mr2617357wfg.233.1309726183668; Sun, 03 Jul 2011 13:49:43 -0700 (PDT) Old-Return-Path: <kiran1432u(a)gmail.com> Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id p5sm3476090pbd.92.2011.07.03.13.49.41 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:49:43 -0700 (PDT) Date: Mon, 04 Jul 2011 02:16:31 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: linux4michelle(a)tamay-dogan.net Message-ID: <4e10d5274580b_1981b3530c7467562(a)itsupport.mail> Subject: [Ticket #5490] [otrs] How sick is the Admin of KIRAN IT? Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d52713e9e_1981b3530c7467063"; charset=utf-8 Content-Transfer-Encoding: 7bit Delivered-To: michelle.konzack-linux4michelle(a)tamay-dogan.net X-TDMailSerialnumber: 10752635 ----==_mimepart_4e10d52713e9e_1981b3530c7467063 Date: Mon, 04 Jul 2011 02:16:31 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d52713e9e_1981b3530c7466941"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d5274580b_1981b3530c746743f(a)itsupport.mail> ----==_mimepart_4e10d52713e9e_1981b3530c7466941 Date: Mon, 04 Jul 2011 02:16:31 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d52741b03_1981b3530c74672e9(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 02:16 am, linux4michelle(a)tamay-dogan.net wrote: Attachment: ------ On Jul 04, 2011 @ 02:16 am, linux4michelle(a)tamay-dogan.net wrote: Hello *, since I can not reject the mails from KIRAN IT because the messages came from OTRS, I am forwarding his crap back to his GMail account but now when I cam back from work, I see, I have gotten 30 messages including my bounces, but all comig over the OTRS mailinglist... This mean, this idiots are sending ANY message to the OTRS mailinglist. Can the ADMIN of OTRS please unsubscribe and block the E-Mail <kiran1432u(a)gmail.com> Thanks, Greetings and nice Day/Evening Michelle Konzack -- ##################### Debian GNU/Linux Consultant ###################### Development of Intranet and Embedded Systems with Debian GNU/Linux itsystems@tdnet France itsystems@tdnet Owner Michelle Konzack Owner Michelle Konzack Apt. 917 (homeoffice) Gewerbe Strasse 3 50, rue de Soultz 77694 Kehl/Germany 67100 Strasbourg/France Tel office: +49-176-86004575 Tel mobil: +33-6-61925193 Tel mobil: +49-177-9351947 <http://www.itsystems.tamay-dogan.net/> <http://www.flexray4linux.org/> <http://www.debian.tamay-dogan.net/> <http://www.can4linux.org/> Jabber linux4michelle(a)jabber.ccc.de Linux-User #280138 with the Linux Counter, http://counter.li.org/ ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/5490

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[Ticket #5490] How sick is the Admin of KIRAN IT?
by KIRAN IT 03 Jul '11

03 Jul '11

This is a notification from the Help Desk. On Jul 04, 2011 @ 02:21 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop spaming ME, my Mailinglists and my Mailservers and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 22:50:20 2011 Return-Path: <kiran1432u(a)gmail.com> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=-2.6 required=4.5 tests=BAYES_00,FREEMAIL_FROM, HTML_MESSAGE,RCVD_IN_DNSWL_LOW,SPF_PASS,T_DKIM_INVALID,T_TO_NO_BRKTS_FREEMAIL, WEIRD_PORT autolearn=ham version=3.3.1 Received: from mail-pv0-f173.google.com (mail-pv0-f173.google.com [::ffff:74.125.83.173]) (TLS: TLSv1/SSLv3,128bits,AES128-SHA) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:50:06 +0200 id 00001F65.4E10D5FE.00000436 Received: by pvg3 with SMTP id 3so5117743pvg.4 for <linux4michelle(a)tamay-dogan.net>; Sun, 03 Jul 2011 13:49:43 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=dUMl8Yi8VKGeP1rDL5h6acxb6SvJNm3k2HxC+uV18q0=; b=jpT7krqvxn/BRgK0FcV4C3/iTQsONfwrcbV2P0S7Zjzu2e4E2yhuhd66fZMYim2Nhd kU9iX7fNqXyVbPN6+YyLRaIg6g77PxrMQ9XGt21mD9tkRITcTXlvOeZxg4n0ykJKkeD2 WF1F4HOF13Vt3BhyyR9QVNwjbIdOoywv3YZHo= Received: by 10.142.213.9 with SMTP id l9mr2617357wfg.233.1309726183668; Sun, 03 Jul 2011 13:49:43 -0700 (PDT) Old-Return-Path: <kiran1432u(a)gmail.com> Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id p5sm3476090pbd.92.2011.07.03.13.49.41 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:49:43 -0700 (PDT) Date: Mon, 04 Jul 2011 02:16:31 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: linux4michelle(a)tamay-dogan.net Message-ID: <4e10d5274580b_1981b3530c7467562(a)itsupport.mail> Subject: [Ticket #5490] [otrs] How sick is the Admin of KIRAN IT? Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d52713e9e_1981b3530c7467063"; charset=utf-8 Content-Transfer-Encoding: 7bit Delivered-To: michelle.konzack-linux4michelle(a)tamay-dogan.net X-TDMailSerialnumber: 10752635 ----==_mimepart_4e10d52713e9e_1981b3530c7467063 Date: Mon, 04 Jul 2011 02:16:31 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d52713e9e_1981b3530c7466941"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d5274580b_1981b3530c746743f(a)itsupport.mail> ----==_mimepart_4e10d52713e9e_1981b3530c7466941 Date: Mon, 04 Jul 2011 02:16:31 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d52741b03_1981b3530c74672e9(a)itsupport.mail> This is a notification from the Help Desk. ==Ticket History== On Jul 04, 2011 @ 02:16 am, linux4michelle(a)tamay-dogan.net wrote: Attachment: ------ On Jul 04, 2011 @ 02:16 am, linux4michelle(a)tamay-dogan.net wrote: Hello *, since I can not reject the mails from KIRAN IT because the messages came from OTRS, I am forwarding his crap back to his GMail account but now when I cam back from work, I see, I have gotten 30 messages including my bounces, but all comig over the OTRS mailinglist... This mean, this idiots are sending ANY message to the OTRS mailinglist. Can the ADMIN of OTRS please unsubscribe and block the E-Mail <kiran1432u(a)gmail.com> Thanks, Greetings and nice Day/Evening Michelle Konzack -- ##################### Debian GNU/Linux Consultant ###################### Development of Intranet and Embedded Systems with Debian GNU/Linux itsystems@tdnet France itsystems@tdnet Owner Michelle Konzack Owner Michelle Konzack Apt. 917 (homeoffice) Gewerbe Strasse 3 50, rue de Soultz 77694 Kehl/Germany 67100 Strasbourg/France Tel office: +49-176-86004575 Tel mobil: +33-6-61925193 Tel mobil: +49-177-9351947 <http://www.itsystems.tamay-dogan.net/> <http://www.flexray4linux.org/> <http://www.debian.tamay-dogan.net/> <http://www.can4linux.org/> Jabber linux4michelle(a)jabber.ccc.de Linux-User #280138 with the Linux Counter, http://counter.li.org/ ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/5490

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[Ticket #5490] How sick is the Admin of KIRAN IT?
by KIRAN IT 03 Jul '11

03 Jul '11

This is a notification from the Help Desk. On Jul 04, 2011 @ 02:16 am, linux4michelle(a)tamay-dogan.net wrote: Hello *, since I can not reject the mails from KIRAN IT because the messages came from OTRS, I am forwarding his crap back to his GMail account but now when I cam back from work, I see, I have gotten 30 messages including my bounces, but all comig over the OTRS mailinglist... This mean, this idiots are sending ANY message to the OTRS mailinglist. Can the ADMIN of OTRS please unsubscribe and block the E-Mail <kiran1432u(a)gmail.com> Thanks, Greetings and nice Day/Evening Michelle Konzack -- ##################### Debian GNU/Linux Consultant ###################### Development of Intranet and Embedded Systems with Debian GNU/Linux itsystems@tdnet France itsystems@tdnet Owner Michelle Konzack Owner Michelle Konzack Apt. 917 (homeoffice) Gewerbe Strasse 3 50, rue de Soultz 77694 Kehl/Germany 67100 Strasbourg/France Tel office: +49-176-86004575 Tel mobil: +33-6-61925193 Tel mobil: +49-177-9351947 <http://www.itsystems.tamay-dogan.net/> <http://www.flexray4linux.org/> <http://www.debian.tamay-dogan.net/> <http://www.can4linux.org/> Jabber linux4michelle(a)jabber.ccc.de Linux-User #280138 with the Linux Counter, http://counter.li.org/ ==Ticket History== On Jul 04, 2011 @ 02:16 am, linux4michelle(a)tamay-dogan.net wrote: Attachment: ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/5490

1 0

How sick is the Admin of KIRAN IT?
by Michelle Konzack 03 Jul '11

03 Jul '11

Hello *, since I can not reject the mails from KIRAN IT because the messages came from OTRS, I am forwarding his crap back to his GMail account but now when I cam back from work, I see, I have gotten 30 messages including my bounces, but all comig over the OTRS mailinglist... This mean, this idiots are sending ANY message to the OTRS mailinglist. Can the ADMIN of OTRS please unsubscribe and block the E-Mail <kiran1432u(a)gmail.com> Thanks, Greetings and nice Day/Evening Michelle Konzack -- ##################### Debian GNU/Linux Consultant ###################### Development of Intranet and Embedded Systems with Debian GNU/Linux itsystems@tdnet France itsystems@tdnet Owner Michelle Konzack Owner Michelle Konzack Apt. 917 (homeoffice) Gewerbe Strasse 3 50, rue de Soultz 77694 Kehl/Germany 67100 Strasbourg/France Tel office: +49-176-86004575 Tel mobil: +33-6-61925193 Tel mobil: +49-177-9351947 <http://www.itsystems.tamay-dogan.net/> <http://www.flexray4linux.org/> <http://www.debian.tamay-dogan.net/> <http://www.can4linux.org/> Jabber linux4michelle(a)jabber.ccc.de Linux-User #280138 with the Linux Counter, http://counter.li.org/

1 0

[Ticket #5489] Trying to develop on otrs
by KIRAN IT 03 Jul '11

03 Jul '11

This is a notification from the Help Desk. On Jul 04, 2011 @ 02:11 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 22:41:01 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, MIME_HTML_MOSTLY,T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL, WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:35:18 +0200 id 00001F63.4E10D286.00007E1E Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 3CD1E569FD; Sun, 3 Jul 2011 20:35:27 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id C455056684 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:35:19 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 53A8AEE0B8 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:35:00 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 13280-06 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:34:56 +0200 (CEST) Received: from mail-pz0-f54.google.com (mail-pz0-f54.google.com [209.85.210.54]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 6E257EBC86 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 22:34:55 +0200 (CEST) Received: by pzk27 with SMTP id 27so2378942pzk.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 13:34:53 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=l4CzxLGSB/F3rfR9Shh7Fgll0SfOuLN4dFTA8AV+GhI=; b=H1fBJIbKhHL3r58AtMdV89y6/gDF2EnoceTYo0lrRJxAl7B+eHwwUkwDoi1E5BhPzD 6bivOG8muWhwkWwgqdhzSOTuyk26yFKLgqE3MguDR/C22cFN+Kzl1D2QFUbLOCNHxe2O 6bxS9UC0exfra/9OND3gGvbn6svnlYbWu8dOE= Received: by 10.68.10.131 with SMTP id i3mr6648066pbb.461.1309725293776; Sun, 03 Jul 2011 13:34:53 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id p5sm3478641pbd.12.2011.07.03.13.34.49 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:34:52 -0700 (PDT) Date: Mon, 04 Jul 2011 02:01:39 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10d1ab60f02_19884c75f47464439(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10d1ab5d1f9_19884c75f474640c2"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5489] Trying to develop on otrs X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752632 ----==_mimepart_4e10d1ab5d1f9_19884c75f474640c2 Date: Mon, 04 Jul 2011 02:01:39 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10d1ab594f1_19884c75f474639cf"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d1ab60f02_19884c75f474643a3(a)itsupport.mail> ----==_mimepart_4e10d1ab594f1_19884c75f474639cf Date: Mon, 04 Jul 2011 02:01:39 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10d1ab5d1f9_19884c75f474641b3(a)itsupport.mail> This is a notification from the Help Desk. ==Ticket History== On Jul 04, 2011 @ 02:01 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 22:32:26 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, MIME_HTML_MOSTLY,T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL, WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:25:09 +0200 id 00001F63.4E10D025.0000785E Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 4E3D956945; Sun, 3 Jul 2011 20:25:19 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 8FB58567FE for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:25:17 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id D026CEE0D3 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:24:58 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 12213-07 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:24:55 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 38C27EE0D2 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 22:24:53 +0200 (CEST) Received: by pvg11 with SMTP id 11so5570338pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 13:24:52 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=xx8fwIqOHa0lihdndB4jSCKsDrrHTyvn0a8k+iZmwoY=; b=v4AiOGRe3cYwKLNsnNB0xs4D0xKcLDt4nkY5nIIRH5x0zBFfu7r7scBveZoFiedttY vUzDArHZA1i2vaVZgYWR4a3wgCxacTlCV3CIuHOGFi7zWRS3r4IMFBosxgdrbVqki+QB +UFML/lIst6D2XRORVS30J2zrmx2O6FwJoEGI= Received: by 10.68.55.9 with SMTP id n9mr6738470pbp.513.1309724692401; Sun, 03 Jul 2011 13:24:52 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id i9sm3467899pbk.68.2011.07.03.13.24.48 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:24:51 -0700 (PDT) Date: Mon, 04 Jul 2011 01:51:38 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10cf528516b_19852dc3b474614de(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10cf527d75b_19852dc3b474610d5"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5489] Trying to develop on otrs X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752621 ----==_mimepart_4e10cf527d75b_19852dc3b474610d5 Date: Mon, 04 Jul 2011 01:51:38 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10cf527d75b_19852dc3b474609b2"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10cf528516b_19852dc3b47461399(a)itsupport.mail> ----==_mimepart_4e10cf527d75b_19852dc3b474609b2 Date: Mon, 04 Jul 2011 01:51:38 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10cf5281463_19852dc3b474611ce(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 01:51 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 22:20:51 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:15:12 +0200 id 00001F63.4E10CDD0.00007497 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 403585681A; Sun, 3 Jul 2011 20:15:23 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 9EC5E56810 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:15:21 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id E2939EBC86 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:14:57 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 10573-10 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:14:54 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 8BC3BEBAA8 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 22:14:53 +0200 (CEST) Received: by pvg11 with SMTP id 11so5565662pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 13:14:52 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=7MQiTYiNmHnA4uWA4FLE5zVEmic6xb70E2aJYTRjVCA=; b=Tlz/lpGdW2rYC0NJKMDyNNzJWCLxfA08dzzIdx9S9YHMSp8BgCkNGS47p3LooQVPYV kDCTMYfXUFEuPSGSszJuqiXfBGcPoijX4vgsDOEHlCfaKPpBY9aNf27pViWXhSzjyzKa GQ0Beq8KBVXaGGpBTPZuVKQTJaJkywU33u3EA= Received: by 10.68.58.162 with SMTP id s2mr4939837pbq.155.1309724091462; Sun, 03 Jul 2011 13:14:51 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id d3sm111968pbh.53.2011.07.03.13.14.48 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:14:50 -0700 (PDT) Date: Mon, 04 Jul 2011 01:41:37 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10ccf9a56cd_19886f55ce7457862(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10ccf99dcbc_19886f55ce74574e"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5489] Trying to develop on otrs X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752609 ----==_mimepart_4e10ccf99dcbc_19886f55ce74574e Date: Mon, 04 Jul 2011 01:41:37 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10ccf99dcbc_19886f55ce7457319"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10ccf9a56cd_19886f55ce745779(a)itsupport.mail> ----==_mimepart_4e10ccf99dcbc_19886f55ce7457319 Date: Mon, 04 Jul 2011 01:41:37 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10ccf9a19c4_19886f55ce7457545(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 01:41 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 22:11:34 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:05:06 +0200 id 00001F63.4E10CB72.000072AD Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id B0AA556801; Sun, 3 Jul 2011 20:05:17 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id BE620567FE for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:05:16 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id E523BEE09C for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:04:57 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 09261-10 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:04:54 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 788ABEBA84 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 22:04:53 +0200 (CEST) Received: by pvg11 with SMTP id 11so5561204pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 13:04:51 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=8zZ57Rg8O1zBECiIIsniEBjZJNHlycQ98fKYQE5qpoQ=; b=USHtP1xTu4ZZ83e2HCE4KR6OGvoxbo7FxPvXXbyLs8foDtL+CuU9TeX72qE5JNadtS y3J5lnExkuKRUBikiEONSy8twRA0Kkd2iuk/VMvBJuVWDx+hribxX9uBehlcnK4Q3KI4 if3qK21a7bzPZPsw6BJKMNDavMEOk+sX0ZzC8= Received: by 10.68.36.162 with SMTP id r2mr5976860pbj.266.1309723490945; Sun, 03 Jul 2011 13:04:50 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id v9sm1490013pbm.95.2011.07.03.13.04.47 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:04:50 -0700 (PDT) Date: Mon, 04 Jul 2011 01:31:37 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10caa166635_19887db61e7454810(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10caa15ec25_19887db61e745447c"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5489] Trying to develop on otrs X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752601 ----==_mimepart_4e10caa15ec25_19887db61e745447c Date: Mon, 04 Jul 2011 01:31:37 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10caa15af1c_19887db61e7454399"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10caa16292d_19887db61e745471c(a)itsupport.mail> ----==_mimepart_4e10caa15af1c_19887db61e7454399 Date: Mon, 04 Jul 2011 01:31:37 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10caa16292d_19887db61e74545aa(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 01:31 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 22:00:59 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 21:55:12 +0200 id 00001F63.4E10C920.00006FF8 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 0BE1D56801; Sun, 3 Jul 2011 19:55:25 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 3C8C7567FE for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 19:55:17 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 6D767EE09C for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:54:55 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 09275-04 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:54:54 +0200 (CEST) Received: from mail-pz0-f54.google.com (mail-pz0-f54.google.com [209.85.210.54]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id BF944EBA84 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 21:54:53 +0200 (CEST) Received: by pzk27 with SMTP id 27so2360142pzk.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 12:54:52 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=O8i/d1ElGuFk2mSLVyBL5L48imN5M8z1Ox8FxKgiT3M=; b=lOo78hV7bdrpWkNPe+1TiQYHm+U4bMsVD6uSZsrkUdL7tBEjQuJcEBqDEwYn2uFC+l U3FjrSAs8zHCp+APyloWdmkcpMn0o49YLaj3ZSYlraLWjqFA1xry5Q+R0RnbjSseMi2g K3zroBHegyJ5HbPkayDvSjqlx9yuyDIN+vQiA= Received: by 10.142.104.21 with SMTP id b21mr2429199wfc.124.1309722890644; Sun, 03 Jul 2011 12:54:50 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id x2sm3456959pbn.45.2011.07.03.12.54.48 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 12:54:50 -0700 (PDT) Date: Mon, 04 Jul 2011 01:21:37 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10c849e9e4b_198557a17a7453071(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10c849e6142_198557a17a74526ac"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5489] Trying to develop on otrs X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752589 ----==_mimepart_4e10c849e6142_198557a17a74526ac Date: Mon, 04 Jul 2011 01:21:37 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10c849e243a_198557a17a74525d2"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c849e9e4b_198557a17a74529e4(a)itsupport.mail> ----==_mimepart_4e10c849e243a_198557a17a74525d2 Date: Mon, 04 Jul 2011 01:21:37 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c849e6142_198557a17a7452745(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 01:21 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:50:55 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 21:45:08 +0200 id 00001F63.4E10C6C4.00006DF6 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id AF2BB56782; Sun, 3 Jul 2011 19:45:21 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 4A52C566B3 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 19:45:12 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 88345EE0B0 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:44:53 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 07384-09 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:44:51 +0200 (CEST) Received: from mail-pz0-f54.google.com (mail-pz0-f54.google.com [209.85.210.54]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id A64C7EBA84 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 21:44:50 +0200 (CEST) Received: by pzk27 with SMTP id 27so2355386pzk.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 12:44:48 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=486tBFeByZFJz4SKtAc9faFMgAs7l/6KEsMnOMlM2jA=; b=JfMrJThIilldeGSRKsNWIC+6Fg1G+S0q+uELL2FEhqB9VINeqsqrL2dytY/2NGC18X 2LQFxBTtARXwfW0FQ5QhWpZxm7PVciRzCxya6DpfsinWCcR1RXaEsAAxBxis4Qtkfp32 ZmOUr0kfsdtRb+GOVvY2bW2UtYHI/MIyC5E5g= Received: by 10.68.29.105 with SMTP id j9mr6747542pbh.76.1309722288865; Sun, 03 Jul 2011 12:44:48 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id m7sm3424477pbk.86.2011.07.03.12.44.46 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 12:44:48 -0700 (PDT) Date: Mon, 04 Jul 2011 01:11:36 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10c5f093fa7_198484521674494c4(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10c5f09029f_198484521674490c7"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5489] Trying to develop on otrs X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752577 ----==_mimepart_4e10c5f09029f_198484521674490c7 Date: Mon, 04 Jul 2011 01:11:36 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10c5f08c597_19848452167448996"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c5f093fa7_198484521674493d(a)itsupport.mail> ----==_mimepart_4e10c5f08c597_19848452167448996 Date: Mon, 04 Jul 2011 01:11:36 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c5f09029f_198484521674491f1(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 01:11 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:40:41 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 21:34:58 +0200 id 00001F63.4E10C462.00006C2D Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id C54C5566B3; Sun, 3 Jul 2011 19:35:12 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 7B26D564D9 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 19:35:11 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id BE94EEE0A9 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:34:52 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 07840-01 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:34:51 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id D0BCFEDC70 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 21:34:50 +0200 (CEST) Received: by pvg11 with SMTP id 11so5547087pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 12:34:49 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=UhtbanLe4cpOpOXJ+pnslB734K4runbFcUSmif0QcsM=; b=RF7GcOhf4T30bMbHol78n5jZtx5N+fYARCDzYmKYGgZrhGoUoUsAU6X3RdKNIP7dkN hPb9LFxvTf+1Yayjseqx6gGjpmEqF0QgtN+UAA0zffQ/yBVer89zvw2WanktIxSYAXGG kavSJibloJDbTfp4hEumMqK6GYJwgAW2lYL28= Received: by 10.68.58.226 with SMTP id u2mr6613180pbq.459.1309721688549; Sun, 03 Jul 2011 12:34:48 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id d1sm3445928pbj.72.2011.07.03.12.34.46 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 12:34:48 -0700 (PDT) Date: Mon, 04 Jul 2011 01:01:36 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10c398a13b8_198478487c74458c4(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10c3989d6b0_198478487c744542c"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5489] Trying to develop on otrs X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752570 ----==_mimepart_4e10c3989d6b0_198478487c744542c Date: Mon, 04 Jul 2011 01:01:36 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10c398999a7_198478487c7445382"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c3989d6b0_198478487c74457e4(a)itsupport.mail> ----==_mimepart_4e10c398999a7_198478487c7445382 Date: Mon, 04 Jul 2011 01:01:36 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c3989d6b0_198478487c744552f(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 01:01 am, mikemartin221(a)gmail.com wrote: I am trying to learn how to develop on otrs. I want to add a new button under the Tickets toolbar. I can't even figure that out. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/5489

1 0

[Ticket #5489] Trying to develop on otrs
by KIRAN IT 03 Jul '11

03 Jul '11

This is a notification from the Help Desk. On Jul 04, 2011 @ 02:01 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 22:32:26 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, MIME_HTML_MOSTLY,T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL, WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:25:09 +0200 id 00001F63.4E10D025.0000785E Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 4E3D956945; Sun, 3 Jul 2011 20:25:19 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 8FB58567FE for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:25:17 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id D026CEE0D3 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:24:58 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 12213-07 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:24:55 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 38C27EE0D2 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 22:24:53 +0200 (CEST) Received: by pvg11 with SMTP id 11so5570338pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 13:24:52 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=xx8fwIqOHa0lihdndB4jSCKsDrrHTyvn0a8k+iZmwoY=; b=v4AiOGRe3cYwKLNsnNB0xs4D0xKcLDt4nkY5nIIRH5x0zBFfu7r7scBveZoFiedttY vUzDArHZA1i2vaVZgYWR4a3wgCxacTlCV3CIuHOGFi7zWRS3r4IMFBosxgdrbVqki+QB +UFML/lIst6D2XRORVS30J2zrmx2O6FwJoEGI= Received: by 10.68.55.9 with SMTP id n9mr6738470pbp.513.1309724692401; Sun, 03 Jul 2011 13:24:52 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id i9sm3467899pbk.68.2011.07.03.13.24.48 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:24:51 -0700 (PDT) Date: Mon, 04 Jul 2011 01:51:38 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10cf528516b_19852dc3b474614de(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10cf527d75b_19852dc3b474610d5"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5489] Trying to develop on otrs X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752621 ----==_mimepart_4e10cf527d75b_19852dc3b474610d5 Date: Mon, 04 Jul 2011 01:51:38 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10cf527d75b_19852dc3b474609b2"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10cf528516b_19852dc3b47461399(a)itsupport.mail> ----==_mimepart_4e10cf527d75b_19852dc3b474609b2 Date: Mon, 04 Jul 2011 01:51:38 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10cf5281463_19852dc3b474611ce(a)itsupport.mail> This is a notification from the Help Desk. ==Ticket History== On Jul 04, 2011 @ 01:51 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 22:20:51 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:15:12 +0200 id 00001F63.4E10CDD0.00007497 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 403585681A; Sun, 3 Jul 2011 20:15:23 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 9EC5E56810 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:15:21 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id E2939EBC86 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:14:57 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 10573-10 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:14:54 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 8BC3BEBAA8 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 22:14:53 +0200 (CEST) Received: by pvg11 with SMTP id 11so5565662pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 13:14:52 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=7MQiTYiNmHnA4uWA4FLE5zVEmic6xb70E2aJYTRjVCA=; b=Tlz/lpGdW2rYC0NJKMDyNNzJWCLxfA08dzzIdx9S9YHMSp8BgCkNGS47p3LooQVPYV kDCTMYfXUFEuPSGSszJuqiXfBGcPoijX4vgsDOEHlCfaKPpBY9aNf27pViWXhSzjyzKa GQ0Beq8KBVXaGGpBTPZuVKQTJaJkywU33u3EA= Received: by 10.68.58.162 with SMTP id s2mr4939837pbq.155.1309724091462; Sun, 03 Jul 2011 13:14:51 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id d3sm111968pbh.53.2011.07.03.13.14.48 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:14:50 -0700 (PDT) Date: Mon, 04 Jul 2011 01:41:37 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10ccf9a56cd_19886f55ce7457862(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10ccf99dcbc_19886f55ce74574e"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5489] Trying to develop on otrs X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752609 ----==_mimepart_4e10ccf99dcbc_19886f55ce74574e Date: Mon, 04 Jul 2011 01:41:37 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10ccf99dcbc_19886f55ce7457319"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10ccf9a56cd_19886f55ce745779(a)itsupport.mail> ----==_mimepart_4e10ccf99dcbc_19886f55ce7457319 Date: Mon, 04 Jul 2011 01:41:37 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10ccf9a19c4_19886f55ce7457545(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 01:41 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 22:11:34 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:05:06 +0200 id 00001F63.4E10CB72.000072AD Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id B0AA556801; Sun, 3 Jul 2011 20:05:17 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id BE620567FE for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:05:16 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id E523BEE09C for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:04:57 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 09261-10 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:04:54 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 788ABEBA84 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 22:04:53 +0200 (CEST) Received: by pvg11 with SMTP id 11so5561204pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 13:04:51 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=8zZ57Rg8O1zBECiIIsniEBjZJNHlycQ98fKYQE5qpoQ=; b=USHtP1xTu4ZZ83e2HCE4KR6OGvoxbo7FxPvXXbyLs8foDtL+CuU9TeX72qE5JNadtS y3J5lnExkuKRUBikiEONSy8twRA0Kkd2iuk/VMvBJuVWDx+hribxX9uBehlcnK4Q3KI4 if3qK21a7bzPZPsw6BJKMNDavMEOk+sX0ZzC8= Received: by 10.68.36.162 with SMTP id r2mr5976860pbj.266.1309723490945; Sun, 03 Jul 2011 13:04:50 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id v9sm1490013pbm.95.2011.07.03.13.04.47 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:04:50 -0700 (PDT) Date: Mon, 04 Jul 2011 01:31:37 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10caa166635_19887db61e7454810(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10caa15ec25_19887db61e745447c"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5489] Trying to develop on otrs X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752601 ----==_mimepart_4e10caa15ec25_19887db61e745447c Date: Mon, 04 Jul 2011 01:31:37 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10caa15af1c_19887db61e7454399"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10caa16292d_19887db61e745471c(a)itsupport.mail> ----==_mimepart_4e10caa15af1c_19887db61e7454399 Date: Mon, 04 Jul 2011 01:31:37 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10caa16292d_19887db61e74545aa(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 01:31 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 22:00:59 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 21:55:12 +0200 id 00001F63.4E10C920.00006FF8 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 0BE1D56801; Sun, 3 Jul 2011 19:55:25 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 3C8C7567FE for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 19:55:17 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 6D767EE09C for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:54:55 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 09275-04 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:54:54 +0200 (CEST) Received: from mail-pz0-f54.google.com (mail-pz0-f54.google.com [209.85.210.54]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id BF944EBA84 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 21:54:53 +0200 (CEST) Received: by pzk27 with SMTP id 27so2360142pzk.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 12:54:52 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=O8i/d1ElGuFk2mSLVyBL5L48imN5M8z1Ox8FxKgiT3M=; b=lOo78hV7bdrpWkNPe+1TiQYHm+U4bMsVD6uSZsrkUdL7tBEjQuJcEBqDEwYn2uFC+l U3FjrSAs8zHCp+APyloWdmkcpMn0o49YLaj3ZSYlraLWjqFA1xry5Q+R0RnbjSseMi2g K3zroBHegyJ5HbPkayDvSjqlx9yuyDIN+vQiA= Received: by 10.142.104.21 with SMTP id b21mr2429199wfc.124.1309722890644; Sun, 03 Jul 2011 12:54:50 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id x2sm3456959pbn.45.2011.07.03.12.54.48 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 12:54:50 -0700 (PDT) Date: Mon, 04 Jul 2011 01:21:37 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10c849e9e4b_198557a17a7453071(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10c849e6142_198557a17a74526ac"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5489] Trying to develop on otrs X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752589 ----==_mimepart_4e10c849e6142_198557a17a74526ac Date: Mon, 04 Jul 2011 01:21:37 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10c849e243a_198557a17a74525d2"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c849e9e4b_198557a17a74529e4(a)itsupport.mail> ----==_mimepart_4e10c849e243a_198557a17a74525d2 Date: Mon, 04 Jul 2011 01:21:37 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c849e6142_198557a17a7452745(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 01:21 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:50:55 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 21:45:08 +0200 id 00001F63.4E10C6C4.00006DF6 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id AF2BB56782; Sun, 3 Jul 2011 19:45:21 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 4A52C566B3 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 19:45:12 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 88345EE0B0 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:44:53 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 07384-09 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:44:51 +0200 (CEST) Received: from mail-pz0-f54.google.com (mail-pz0-f54.google.com [209.85.210.54]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id A64C7EBA84 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 21:44:50 +0200 (CEST) Received: by pzk27 with SMTP id 27so2355386pzk.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 12:44:48 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=486tBFeByZFJz4SKtAc9faFMgAs7l/6KEsMnOMlM2jA=; b=JfMrJThIilldeGSRKsNWIC+6Fg1G+S0q+uELL2FEhqB9VINeqsqrL2dytY/2NGC18X 2LQFxBTtARXwfW0FQ5QhWpZxm7PVciRzCxya6DpfsinWCcR1RXaEsAAxBxis4Qtkfp32 ZmOUr0kfsdtRb+GOVvY2bW2UtYHI/MIyC5E5g= Received: by 10.68.29.105 with SMTP id j9mr6747542pbh.76.1309722288865; Sun, 03 Jul 2011 12:44:48 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id m7sm3424477pbk.86.2011.07.03.12.44.46 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 12:44:48 -0700 (PDT) Date: Mon, 04 Jul 2011 01:11:36 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10c5f093fa7_198484521674494c4(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10c5f09029f_198484521674490c7"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5489] Trying to develop on otrs X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752577 ----==_mimepart_4e10c5f09029f_198484521674490c7 Date: Mon, 04 Jul 2011 01:11:36 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10c5f08c597_19848452167448996"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c5f093fa7_198484521674493d(a)itsupport.mail> ----==_mimepart_4e10c5f08c597_19848452167448996 Date: Mon, 04 Jul 2011 01:11:36 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c5f09029f_198484521674491f1(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 01:11 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:40:41 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 21:34:58 +0200 id 00001F63.4E10C462.00006C2D Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id C54C5566B3; Sun, 3 Jul 2011 19:35:12 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 7B26D564D9 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 19:35:11 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id BE94EEE0A9 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:34:52 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 07840-01 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:34:51 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id D0BCFEDC70 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 21:34:50 +0200 (CEST) Received: by pvg11 with SMTP id 11so5547087pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 12:34:49 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=UhtbanLe4cpOpOXJ+pnslB734K4runbFcUSmif0QcsM=; b=RF7GcOhf4T30bMbHol78n5jZtx5N+fYARCDzYmKYGgZrhGoUoUsAU6X3RdKNIP7dkN hPb9LFxvTf+1Yayjseqx6gGjpmEqF0QgtN+UAA0zffQ/yBVer89zvw2WanktIxSYAXGG kavSJibloJDbTfp4hEumMqK6GYJwgAW2lYL28= Received: by 10.68.58.226 with SMTP id u2mr6613180pbq.459.1309721688549; Sun, 03 Jul 2011 12:34:48 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id d1sm3445928pbj.72.2011.07.03.12.34.46 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 12:34:48 -0700 (PDT) Date: Mon, 04 Jul 2011 01:01:36 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10c398a13b8_198478487c74458c4(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10c3989d6b0_198478487c744542c"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5489] Trying to develop on otrs X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752570 ----==_mimepart_4e10c3989d6b0_198478487c744542c Date: Mon, 04 Jul 2011 01:01:36 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10c398999a7_198478487c7445382"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c3989d6b0_198478487c74457e4(a)itsupport.mail> ----==_mimepart_4e10c398999a7_198478487c7445382 Date: Mon, 04 Jul 2011 01:01:36 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c3989d6b0_198478487c744552f(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 01:01 am, mikemartin221(a)gmail.com wrote: I am trying to learn how to develop on otrs. I want to add a new button under the Tickets toolbar. I can't even figure that out. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/5489

1 0

CAS single sign on with perl authcas module
by Mikael Kermorgant 03 Jul '11

03 Jul '11

Hello, I have setup otrs 3.0.5 with single sign on based on apache and mod_cas. As this could be a problem when having different authentication scenarios for agents and customers, I have tried to setup a CAS auth module by copy/pasting code snippets here and there (I don't know perl...). I think I'm almost there but I have an annoying bug I'm asking help for now. I have created a CAS.pm file in /opt/otrs/Kernel/System/CustomerAuth ==== use CGI; use AuthCAS; use CGI; use CGI::Carp qw( fatalsToBrowser ); ... sub Auth { my ( $Self, %Param ) = @_; my $cas = new AuthCAS(casUrl => 'https://sso.paris.iufm.fr/cas'); my $app_url = 'http://support.paris.iufm.fr/otrs/customer.pl'; unless ($ENV{QUERY_STRING} =~ /ticket=/) { ### ### Redirect the User for login at CAS ### my $login_url = $cas->getServerLoginURL($app_url); printf "Location: $login_url\n\n"; exit 0; } $ENV{QUERY_STRING} =~ /ticket=([^&]+)/; my $ST = $1; my $User = $cas->validateST($app_url, $ST); # return user return $User; } ============ The problem is with the line "unless ($ENV{QUERY_STRING} =~ /ticket=/) {". It seems the $ENV{QUERY_STRING} is empty (not tested but I end in an infinite loop, due to falling in this condition evrytime) Would somebody have an idea about how to fix this check ? Regards, -- Mikael Kermorgant

3 4

[Ticket #5488] CAS single sign on with perl authcas module
by KIRAN IT 03 Jul '11

03 Jul '11

This is a notification from the Help Desk. On Jul 04, 2011 @ 01:51 am, mikael.kermorgant(a)gmail.com wrote: No Comment ==Ticket History== On Jul 04, 2011 @ 01:46 am, michiel.beijen(a)gmail.com wrote: You can configure different auth mechanisms using the OTRS configuration; this IS separate for customer- and agent frontend. If you would also like to set up for instance CAS for the customer and Kerberos for agent this can be achieved by creating LocationMatch sections in the web server configuration. BTW you're probably not doing this on purpose but it seems as if you have set up OTRS to (auto)reply to this mailing list; can you please correct this? Thanks, Mike ------ On Jul 04, 2011 @ 01:36 am, mikael.kermorgant(a)gmail.com wrote: Hello, Well, I was using BasicAuth inside a single virtualhost, and wanted to have diferent auth behaviors for the customer and agent backend. This would be easier achieved with an authmodule developped for otrs, wouldn't it ? So I wrote a small contribution in that goal (see http://bugs.otrs.org/show_bug.cgi?id=7467) which works quite well, although the gateway mode isn't handled as I wish by otrs. (see my other recent question about 2 customer auth backends, first one being HTTPBasicAuth) Regards, Mikael Kermorgant ------ On Jul 04, 2011 @ 01:11 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:40:43 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, MIME_HTML_MOSTLY,T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL, WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 21:35:49 +0200 id 00001F63.4E10C495.00006C61 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 00C8256782; Sun, 3 Jul 2011 19:35:35 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 24078564D9 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 19:35:33 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 6E05BEE0B0 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:35:14 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 07124-06 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:35:12 +0200 (CEST) Received: from mail-pz0-f54.google.com (mail-pz0-f54.google.com [209.85.210.54]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 9C2A8EE170 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 21:35:09 +0200 (CEST) Received: by pzk27 with SMTP id 27so2350672pzk.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 12:35:08 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=my8iW+LUH7kHUMj1nSJK1yU2Y8L16u6uInAvhXrcqA0=; b=N1Tq9FE0V7GgairJK0LrLShzbZSpW90VqehoaaRQuluZrjjB3rr8nwQf6vwC2F7YFi q/tWnNQDvPSmeSoVLyCXB0VqpBdDHtdUdJiPINxrzZqZ7WBoZ856F+8usWLkWTH9TdaA PsRtjl+Mft/6XzUJQq42gU9IfBwsNFsIIRoiI= Received: by 10.68.10.103 with SMTP id h7mr6417160pbb.211.1309721707953; Sun, 03 Jul 2011 12:35:07 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id u6sm3452222pbh.16.2011.07.03.12.35.04 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 12:35:07 -0700 (PDT) Date: Mon, 04 Jul 2011 01:01:53 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10c3a9c3677_198478487c74476df(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10c3a9bf96f_198478487c744722a"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752571 ----==_mimepart_4e10c3a9bf96f_198478487c744722a Date: Mon, 04 Jul 2011 01:01:53 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10c3a9bbc66_198478487c7447178"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c3a9c3677_198478487c7447563(a)itsupport.mail> ----==_mimepart_4e10c3a9bbc66_198478487c7447178 Date: Mon, 04 Jul 2011 01:01:53 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c3a9bf96f_198478487c74473f6(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 01:01 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. 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We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:31:42 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, MIME_HTML_MOSTLY,T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL, WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 21:25:08 +0200 id 00001F63.4E10C214.000067B9 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 8C3935663D; Sun, 3 Jul 2011 19:25:18 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 90BDC56600 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 19:25:16 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id C3ABEEE09C for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:24:57 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 05730-09 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:24:56 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 3F669EE093 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 21:24:54 +0200 (CEST) Received: by pvg11 with SMTP id 11so5542487pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 12:24:53 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=Bz0anWW/YQ3ERVHy2eLZjxqy7RmPSmrnZ1aRNCeS3dY=; b=wcPHRwAlavgAezDe5KQIAFPqoom89lGZDUJ8pClg3UrfZb0h6bSqI4iU/RNVzFDCdw H9xI5C+OtHCeq/4/24oA7kZm/7pN0YdhCH9PoVCK1+xrl4UpIBZL6lqh0hGpnpYCK09G x/2oGXU32wVXfSFdzQoQ1WsgzOGwqHKFY99UM= Received: by 10.68.0.105 with SMTP id 9mr6682094pbd.346.1309721092868; Sun, 03 Jul 2011 12:24:52 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id n8sm3439984pbh.89.2011.07.03.12.24.49 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 12:24:52 -0700 (PDT) Date: Mon, 04 Jul 2011 00:51:38 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10c1434b47b_198448561c744406(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10c14347773_198448561c7443636"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752555 ----==_mimepart_4e10c14347773_198448561c7443636 Date: Mon, 04 Jul 2011 00:51:39 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10c142d49d0_198448561c7443512"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c1434b47b_198448561c744399d(a)itsupport.mail> ----==_mimepart_4e10c142d49d0_198448561c7443512 Date: Mon, 04 Jul 2011 00:51:39 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c14347773_198448561c7443756(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 12:51 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. 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We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:20:42 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 21:15:08 +0200 id 00001F63.4E10BFBC.000064A1 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 1C16756600; Sun, 3 Jul 2011 19:15:19 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id CC5DC5655A for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 19:15:15 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id EC84EEE0B8 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:14:56 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 05772-02 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:14:55 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 9FE54ECE99 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 21:14:54 +0200 (CEST) Received: by pvg11 with SMTP id 11so5537566pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 12:14:52 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=hb3yMV/K5cRR0uzvi6LxHbTtVnVwkNx9sZZdZWCuX90=; b=SZjJs3xAKVqo+F/016+CuX1Bjq2v7oRIGkFc8R/IMGeoJmX/8P6PzTDg8XWz6umG9j u+CcMAYjwUGQQXyqSPRocjHj72GfU6T0+//PogSDVD1lop5lduUIzSZH2ktWFZ/SWoxZ Xq95PFZEpTG0kLjn6KM3oVWHeBg2CZRm+bRrY= Received: by 10.68.62.231 with SMTP id b7mr6685047pbs.225.1309720491450; Sun, 03 Jul 2011 12:14:51 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id d3sm86380pbh.69.2011.07.03.12.14.48 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 12:14:50 -0700 (PDT) Date: Mon, 04 Jul 2011 00:41:38 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10beeac40b_19886980e074422ef(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10beea49fa_19886980e07441852"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752546 ----==_mimepart_4e10beea49fa_19886980e07441852 Date: Mon, 04 Jul 2011 00:41:38 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10beea49fa_19886980e074417d5"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10beea8702_19886980e074421c0(a)itsupport.mail> ----==_mimepart_4e10beea49fa_19886980e074417d5 Date: Mon, 04 Jul 2011 00:41:38 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10beea8702_19886980e07441974(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 12:41 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:12:00 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 21:05:04 +0200 id 00001F64.4E10BD60.00005E73 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 83C565653E; Sun, 3 Jul 2011 19:05:16 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 914AB56530 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 19:05:14 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id D8A4AEDC5E for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:04:55 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 04871-04 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:04:52 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 30FB0ECE99 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 21:04:52 +0200 (CEST) Received: by pvg11 with SMTP id 11so5532695pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 12:04:50 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=JEpHQPWTuFl/4I3sBk5A/st42S2X3lZD9EM78fPwyi4=; b=VDT1AzpVahIMYLRwnkaGwrjNJ23ZWGu1Ba8FGnUcOEsUdojMGfwgIWW0Evn7cCPHV8 bAV1cz0kZWRB9QdCDVNvJkyUR2XKUmJhRscUZfv/WGL4GdCLpLwCI4j23kq+l0aB56U2 4PGSFmPQ42kJmm9wQ10GSCN2gsKgh/RHV4t6U= Received: by 10.68.13.230 with SMTP id k6mr6430974pbc.341.1309719890454; Sun, 03 Jul 2011 12:04:50 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id u6sm3437912pbh.32.2011.07.03.12.04.47 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 12:04:49 -0700 (PDT) Date: Mon, 04 Jul 2011 00:31:37 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10bc91aa781_1984d66dd07440420(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10bc91a6a79_1984d66dd07440094"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752536 ----==_mimepart_4e10bc91a6a79_1984d66dd07440094 Date: Mon, 04 Jul 2011 00:31:37 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10bc91a2d70_1984d66dd074399c3"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10bc91aa781_1984d66dd07440390(a)itsupport.mail> ----==_mimepart_4e10bc91a2d70_1984d66dd074399c3 Date: Mon, 04 Jul 2011 00:31:37 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10bc91a6a79_1984d66dd0744012(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 12:31 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:01:36 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 20:55:05 +0200 id 00001F45.4E10BB09.00005CA8 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 4AD4D56517; Sun, 3 Jul 2011 18:55:17 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id DBCFA564DF for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 18:55:14 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 13107EDC70 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:54:56 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 03014-08 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:54:53 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id BF0F1EDC5E for <otrs(a)otrs.org>; Sun, 3 Jul 2011 20:54:52 +0200 (CEST) Received: by pvg11 with SMTP id 11so5527994pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 11:54:51 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=zwlXLKRZfnqO3o9DykiHPRB2nV0zZTtRrnmiWRQ0mLw=; b=RA2R0rYgpNr0BqDZnJhXPqpFX6qnCVqKcO5C+IFhKNjrOyYyBv/Jm3iXE/fGU7PhPu bxH8MBZMr7VOK8yhVZ6852Cw66zSsbs/OhqAa8hyap1XnjCpySU/c11TQmrn2kHk+ZMp l2uC40GcKlEp6Al4TOg3vCa8lEWQP0GvIxWJ4= Received: by 10.142.122.20 with SMTP id u20mr2571674wfc.388.1309719289937; Sun, 03 Jul 2011 11:54:49 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id l13sm1953771wfe.12.2011.07.03.11.54.47 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 11:54:49 -0700 (PDT) Date: Mon, 04 Jul 2011 00:21:37 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10ba39fe20_1989389d127438684(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10ba39c118_1989389d127438234"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752530 ----==_mimepart_4e10ba39c118_1989389d127438234 Date: Mon, 04 Jul 2011 00:21:37 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10ba39840f_1989389d1274381ed"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10ba39fe20_1989389d12743851f(a)itsupport.mail> ----==_mimepart_4e10ba39840f_1989389d1274381ed Date: Mon, 04 Jul 2011 00:21:37 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10ba39c118_1989389d1274383aa(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 12:21 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 20:51:11 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 20:50:32 +0200 id 00001F45.4E10B9F8.00005BA5 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 68312564DF; Sun, 3 Jul 2011 18:50:46 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id C29FE564DA for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 18:50:45 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 215B6EE095 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:50:27 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 03014-06 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:50:24 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 13E9CEBA39 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 20:50:22 +0200 (CEST) Received: by pvg11 with SMTP id 11so5525714pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 11:50:21 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=gBoW0Ho1/mVZxSDZF5s8Nl+PrFlKiHpvUhFB5MiSWHg=; b=WwK+IpT3FDA21vX/y7++OXzL1lOhz3aYCoAlmsSpgYNvkaaeC4WAwpHn8avm7ygzOU wY+cyW35Adn77iOz+WZwQrkYgWwVaHdYA9mVyeo2/IEMFijh6MvDF3+GRXBL6Oqo4xhq EKJzsljgPhc9+Ush+WjAuKNP6sy4zJd7akTdM= Received: by 10.142.122.27 with SMTP id u27mr2612811wfc.2.1309719019138; Sun, 03 Jul 2011 11:50:19 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id x1sm3432167pbb.18.2011.07.03.11.50.16 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 11:50:18 -0700 (PDT) Date: Mon, 04 Jul 2011 00:17:06 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10b92aebda5_1984cae7b27436849(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10b92ae809d_1984cae7b274364da"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752516 ----==_mimepart_4e10b92ae809d_1984cae7b274364da Date: Mon, 04 Jul 2011 00:17:06 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10b92ae4395_1984cae7b274363d8"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10b92aebda5_1984cae7b274367b(a)itsupport.mail> ----==_mimepart_4e10b92ae4395_1984cae7b274363d8 Date: Mon, 04 Jul 2011 00:17:06 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10b92ae809d_1984cae7b27436590(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 12:16 am, michiel.beijen(a)otrs.com wrote: Hi Mikael, If you want to authenticate with CAS you only need to configure Apache to use mod_auth_cas (see https://wiki.jasig.org/display/CASC/mod_auth_cas) . When you have that set up you then can simply use the BasicAuth authentication for OTRS. We have multiple customers that are using this with good results. There's nothing that you should need to hack in OTRS for this. If you want you can contact us for commercial support. -- Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com Increase efficiency up to 30% - get OTRS Help Desk 3.0: http://www.otrs.com/ ------ On Jul 03, 2011 @ 03:31 am, mikael.kermorgant(a)gmail.com wrote: Hello, I have setup otrs 3.0.5 with single sign on based on apache and mod_cas. As this could be a problem when having different authentication scenarios for agents and customers, I have tried to setup a CAS auth module by copy/pasting code snippets here and there (I don't know perl...). I think I'm almost there but I have an annoying bug I'm asking help for now. I have created a CAS.pm file in /opt/otrs/Kernel/System/CustomerAuth ==== use CGI; use AuthCAS; use CGI; use CGI::Carp qw( fatalsToBrowser ); ... sub Auth { my ( $Self, %Param ) = @_; my $cas = new AuthCAS(casUrl => 'https://sso.paris.iufm.fr/cas'); my $app_url = 'http://support.paris.iufm.fr/otrs/customer.pl'; unless ($ENV{QUERY_STRING} =~ /ticket=/) { ### ### Redirect the User for login at CAS ### my $login_url = $cas->getServerLoginURL($app_url); printf "Location: $login_url\n\n"; exit 0; } $ENV{QUERY_STRING} =~ /ticket=([^&]+)/; my $ST = $1; my $User = $cas->validateST($app_url, $ST); # return user return $User; } ============ The problem is with the line "unless ($ENV{QUERY_STRING} =~ /ticket=/) {". It seems the $ENV{QUERY_STRING} is empty (not tested but I end in an infinite loop, due to falling in this condition evrytime) Would somebody have an idea about how to fix this check ? Regards, -- Mikael Kermorgant ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/5488

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[Ticket #5489] Trying to develop on otrs
by KIRAN IT 03 Jul '11

03 Jul '11

This is a notification from the Help Desk. On Jul 04, 2011 @ 01:51 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 22:20:51 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:15:12 +0200 id 00001F63.4E10CDD0.00007497 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 403585681A; Sun, 3 Jul 2011 20:15:23 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 9EC5E56810 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:15:21 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id E2939EBC86 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:14:57 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 10573-10 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:14:54 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 8BC3BEBAA8 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 22:14:53 +0200 (CEST) Received: by pvg11 with SMTP id 11so5565662pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 13:14:52 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=7MQiTYiNmHnA4uWA4FLE5zVEmic6xb70E2aJYTRjVCA=; b=Tlz/lpGdW2rYC0NJKMDyNNzJWCLxfA08dzzIdx9S9YHMSp8BgCkNGS47p3LooQVPYV kDCTMYfXUFEuPSGSszJuqiXfBGcPoijX4vgsDOEHlCfaKPpBY9aNf27pViWXhSzjyzKa GQ0Beq8KBVXaGGpBTPZuVKQTJaJkywU33u3EA= Received: by 10.68.58.162 with SMTP id s2mr4939837pbq.155.1309724091462; Sun, 03 Jul 2011 13:14:51 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id d3sm111968pbh.53.2011.07.03.13.14.48 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:14:50 -0700 (PDT) Date: Mon, 04 Jul 2011 01:41:37 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10ccf9a56cd_19886f55ce7457862(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10ccf99dcbc_19886f55ce74574e"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5489] Trying to develop on otrs X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752609 ----==_mimepart_4e10ccf99dcbc_19886f55ce74574e Date: Mon, 04 Jul 2011 01:41:37 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10ccf99dcbc_19886f55ce7457319"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10ccf9a56cd_19886f55ce745779(a)itsupport.mail> ----==_mimepart_4e10ccf99dcbc_19886f55ce7457319 Date: Mon, 04 Jul 2011 01:41:37 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10ccf9a19c4_19886f55ce7457545(a)itsupport.mail> This is a notification from the Help Desk. ==Ticket History== On Jul 04, 2011 @ 01:41 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 22:11:34 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:05:06 +0200 id 00001F63.4E10CB72.000072AD Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id B0AA556801; Sun, 3 Jul 2011 20:05:17 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id BE620567FE for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:05:16 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id E523BEE09C for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:04:57 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 09261-10 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:04:54 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 788ABEBA84 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 22:04:53 +0200 (CEST) Received: by pvg11 with SMTP id 11so5561204pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 13:04:51 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=8zZ57Rg8O1zBECiIIsniEBjZJNHlycQ98fKYQE5qpoQ=; b=USHtP1xTu4ZZ83e2HCE4KR6OGvoxbo7FxPvXXbyLs8foDtL+CuU9TeX72qE5JNadtS y3J5lnExkuKRUBikiEONSy8twRA0Kkd2iuk/VMvBJuVWDx+hribxX9uBehlcnK4Q3KI4 if3qK21a7bzPZPsw6BJKMNDavMEOk+sX0ZzC8= Received: by 10.68.36.162 with SMTP id r2mr5976860pbj.266.1309723490945; Sun, 03 Jul 2011 13:04:50 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id v9sm1490013pbm.95.2011.07.03.13.04.47 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:04:50 -0700 (PDT) Date: Mon, 04 Jul 2011 01:31:37 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10caa166635_19887db61e7454810(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10caa15ec25_19887db61e745447c"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5489] Trying to develop on otrs X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752601 ----==_mimepart_4e10caa15ec25_19887db61e745447c Date: Mon, 04 Jul 2011 01:31:37 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10caa15af1c_19887db61e7454399"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10caa16292d_19887db61e745471c(a)itsupport.mail> ----==_mimepart_4e10caa15af1c_19887db61e7454399 Date: Mon, 04 Jul 2011 01:31:37 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10caa16292d_19887db61e74545aa(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 01:31 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 22:00:59 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 21:55:12 +0200 id 00001F63.4E10C920.00006FF8 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 0BE1D56801; Sun, 3 Jul 2011 19:55:25 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 3C8C7567FE for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 19:55:17 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 6D767EE09C for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:54:55 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 09275-04 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:54:54 +0200 (CEST) Received: from mail-pz0-f54.google.com (mail-pz0-f54.google.com [209.85.210.54]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id BF944EBA84 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 21:54:53 +0200 (CEST) Received: by pzk27 with SMTP id 27so2360142pzk.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 12:54:52 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=O8i/d1ElGuFk2mSLVyBL5L48imN5M8z1Ox8FxKgiT3M=; b=lOo78hV7bdrpWkNPe+1TiQYHm+U4bMsVD6uSZsrkUdL7tBEjQuJcEBqDEwYn2uFC+l U3FjrSAs8zHCp+APyloWdmkcpMn0o49YLaj3ZSYlraLWjqFA1xry5Q+R0RnbjSseMi2g K3zroBHegyJ5HbPkayDvSjqlx9yuyDIN+vQiA= Received: by 10.142.104.21 with SMTP id b21mr2429199wfc.124.1309722890644; Sun, 03 Jul 2011 12:54:50 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id x2sm3456959pbn.45.2011.07.03.12.54.48 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 12:54:50 -0700 (PDT) Date: Mon, 04 Jul 2011 01:21:37 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10c849e9e4b_198557a17a7453071(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10c849e6142_198557a17a74526ac"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5489] Trying to develop on otrs X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752589 ----==_mimepart_4e10c849e6142_198557a17a74526ac Date: Mon, 04 Jul 2011 01:21:37 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10c849e243a_198557a17a74525d2"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c849e9e4b_198557a17a74529e4(a)itsupport.mail> ----==_mimepart_4e10c849e243a_198557a17a74525d2 Date: Mon, 04 Jul 2011 01:21:37 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c849e6142_198557a17a7452745(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 01:21 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:50:55 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 21:45:08 +0200 id 00001F63.4E10C6C4.00006DF6 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id AF2BB56782; Sun, 3 Jul 2011 19:45:21 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 4A52C566B3 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 19:45:12 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 88345EE0B0 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:44:53 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 07384-09 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:44:51 +0200 (CEST) Received: from mail-pz0-f54.google.com (mail-pz0-f54.google.com [209.85.210.54]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id A64C7EBA84 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 21:44:50 +0200 (CEST) Received: by pzk27 with SMTP id 27so2355386pzk.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 12:44:48 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=486tBFeByZFJz4SKtAc9faFMgAs7l/6KEsMnOMlM2jA=; b=JfMrJThIilldeGSRKsNWIC+6Fg1G+S0q+uELL2FEhqB9VINeqsqrL2dytY/2NGC18X 2LQFxBTtARXwfW0FQ5QhWpZxm7PVciRzCxya6DpfsinWCcR1RXaEsAAxBxis4Qtkfp32 ZmOUr0kfsdtRb+GOVvY2bW2UtYHI/MIyC5E5g= Received: by 10.68.29.105 with SMTP id j9mr6747542pbh.76.1309722288865; Sun, 03 Jul 2011 12:44:48 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id m7sm3424477pbk.86.2011.07.03.12.44.46 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 12:44:48 -0700 (PDT) Date: Mon, 04 Jul 2011 01:11:36 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10c5f093fa7_198484521674494c4(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10c5f09029f_198484521674490c7"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5489] Trying to develop on otrs X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752577 ----==_mimepart_4e10c5f09029f_198484521674490c7 Date: Mon, 04 Jul 2011 01:11:36 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10c5f08c597_19848452167448996"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c5f093fa7_198484521674493d(a)itsupport.mail> ----==_mimepart_4e10c5f08c597_19848452167448996 Date: Mon, 04 Jul 2011 01:11:36 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c5f09029f_198484521674491f1(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 01:11 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:40:41 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 21:34:58 +0200 id 00001F63.4E10C462.00006C2D Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id C54C5566B3; Sun, 3 Jul 2011 19:35:12 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 7B26D564D9 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 19:35:11 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id BE94EEE0A9 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:34:52 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 07840-01 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:34:51 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id D0BCFEDC70 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 21:34:50 +0200 (CEST) Received: by pvg11 with SMTP id 11so5547087pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 12:34:49 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=UhtbanLe4cpOpOXJ+pnslB734K4runbFcUSmif0QcsM=; b=RF7GcOhf4T30bMbHol78n5jZtx5N+fYARCDzYmKYGgZrhGoUoUsAU6X3RdKNIP7dkN hPb9LFxvTf+1Yayjseqx6gGjpmEqF0QgtN+UAA0zffQ/yBVer89zvw2WanktIxSYAXGG kavSJibloJDbTfp4hEumMqK6GYJwgAW2lYL28= Received: by 10.68.58.226 with SMTP id u2mr6613180pbq.459.1309721688549; Sun, 03 Jul 2011 12:34:48 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id d1sm3445928pbj.72.2011.07.03.12.34.46 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 12:34:48 -0700 (PDT) Date: Mon, 04 Jul 2011 01:01:36 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10c398a13b8_198478487c74458c4(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10c3989d6b0_198478487c744542c"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5489] Trying to develop on otrs X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752570 ----==_mimepart_4e10c3989d6b0_198478487c744542c Date: Mon, 04 Jul 2011 01:01:36 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10c398999a7_198478487c7445382"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c3989d6b0_198478487c74457e4(a)itsupport.mail> ----==_mimepart_4e10c398999a7_198478487c7445382 Date: Mon, 04 Jul 2011 01:01:36 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c3989d6b0_198478487c744552f(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 01:01 am, mikemartin221(a)gmail.com wrote: I am trying to learn how to develop on otrs. I want to add a new button under the Tickets toolbar. I can't even figure that out. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/5489

1 0

[Ticket #5488] CAS single sign on with perl authcas module
by KIRAN IT 03 Jul '11

03 Jul '11

This is a notification from the Help Desk. On Jul 04, 2011 @ 01:46 am, michiel.beijen(a)gmail.com wrote: You can configure different auth mechanisms using the OTRS configuration; this IS separate for customer- and agent frontend. If you would also like to set up for instance CAS for the customer and Kerberos for agent this can be achieved by creating LocationMatch sections in the web server configuration. BTW you're probably not doing this on purpose but it seems as if you have set up OTRS to (auto)reply to this mailing list; can you please correct this? Thanks, Mike ==Ticket History== On Jul 04, 2011 @ 01:36 am, mikael.kermorgant(a)gmail.com wrote: Hello, Well, I was using BasicAuth inside a single virtualhost, and wanted to have diferent auth behaviors for the customer and agent backend. This would be easier achieved with an authmodule developped for otrs, wouldn't it ? So I wrote a small contribution in that goal (see http://bugs.otrs.org/show_bug.cgi?id=7467) which works quite well, although the gateway mode isn't handled as I wish by otrs. (see my other recent question about 2 customer auth backends, first one being HTTPBasicAuth) Regards, Mikael Kermorgant ------ On Jul 04, 2011 @ 01:11 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:40:43 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, MIME_HTML_MOSTLY,T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL, WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 21:35:49 +0200 id 00001F63.4E10C495.00006C61 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 00C8256782; Sun, 3 Jul 2011 19:35:35 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 24078564D9 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 19:35:33 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 6E05BEE0B0 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:35:14 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 07124-06 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:35:12 +0200 (CEST) Received: from mail-pz0-f54.google.com (mail-pz0-f54.google.com [209.85.210.54]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 9C2A8EE170 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 21:35:09 +0200 (CEST) Received: by pzk27 with SMTP id 27so2350672pzk.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 12:35:08 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=my8iW+LUH7kHUMj1nSJK1yU2Y8L16u6uInAvhXrcqA0=; b=N1Tq9FE0V7GgairJK0LrLShzbZSpW90VqehoaaRQuluZrjjB3rr8nwQf6vwC2F7YFi q/tWnNQDvPSmeSoVLyCXB0VqpBdDHtdUdJiPINxrzZqZ7WBoZ856F+8usWLkWTH9TdaA PsRtjl+Mft/6XzUJQq42gU9IfBwsNFsIIRoiI= Received: by 10.68.10.103 with SMTP id h7mr6417160pbb.211.1309721707953; Sun, 03 Jul 2011 12:35:07 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id u6sm3452222pbh.16.2011.07.03.12.35.04 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 12:35:07 -0700 (PDT) Date: Mon, 04 Jul 2011 01:01:53 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10c3a9c3677_198478487c74476df(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10c3a9bf96f_198478487c744722a"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752571 ----==_mimepart_4e10c3a9bf96f_198478487c744722a Date: Mon, 04 Jul 2011 01:01:53 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10c3a9bbc66_198478487c7447178"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c3a9c3677_198478487c7447563(a)itsupport.mail> ----==_mimepart_4e10c3a9bbc66_198478487c7447178 Date: Mon, 04 Jul 2011 01:01:53 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c3a9bf96f_198478487c74473f6(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 01:01 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:31:42 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, MIME_HTML_MOSTLY,T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL, WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 21:25:08 +0200 id 00001F63.4E10C214.000067B9 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 8C3935663D; Sun, 3 Jul 2011 19:25:18 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 90BDC56600 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 19:25:16 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id C3ABEEE09C for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:24:57 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 05730-09 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:24:56 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 3F669EE093 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 21:24:54 +0200 (CEST) Received: by pvg11 with SMTP id 11so5542487pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 12:24:53 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=Bz0anWW/YQ3ERVHy2eLZjxqy7RmPSmrnZ1aRNCeS3dY=; b=wcPHRwAlavgAezDe5KQIAFPqoom89lGZDUJ8pClg3UrfZb0h6bSqI4iU/RNVzFDCdw H9xI5C+OtHCeq/4/24oA7kZm/7pN0YdhCH9PoVCK1+xrl4UpIBZL6lqh0hGpnpYCK09G x/2oGXU32wVXfSFdzQoQ1WsgzOGwqHKFY99UM= Received: by 10.68.0.105 with SMTP id 9mr6682094pbd.346.1309721092868; Sun, 03 Jul 2011 12:24:52 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id n8sm3439984pbh.89.2011.07.03.12.24.49 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 12:24:52 -0700 (PDT) Date: Mon, 04 Jul 2011 00:51:38 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10c1434b47b_198448561c744406(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10c14347773_198448561c7443636"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752555 ----==_mimepart_4e10c14347773_198448561c7443636 Date: Mon, 04 Jul 2011 00:51:39 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10c142d49d0_198448561c7443512"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c1434b47b_198448561c744399d(a)itsupport.mail> ----==_mimepart_4e10c142d49d0_198448561c7443512 Date: Mon, 04 Jul 2011 00:51:39 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c14347773_198448561c7443756(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 12:51 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:20:42 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 21:15:08 +0200 id 00001F63.4E10BFBC.000064A1 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 1C16756600; Sun, 3 Jul 2011 19:15:19 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id CC5DC5655A for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 19:15:15 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id EC84EEE0B8 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:14:56 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 05772-02 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:14:55 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 9FE54ECE99 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 21:14:54 +0200 (CEST) Received: by pvg11 with SMTP id 11so5537566pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 12:14:52 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=hb3yMV/K5cRR0uzvi6LxHbTtVnVwkNx9sZZdZWCuX90=; b=SZjJs3xAKVqo+F/016+CuX1Bjq2v7oRIGkFc8R/IMGeoJmX/8P6PzTDg8XWz6umG9j u+CcMAYjwUGQQXyqSPRocjHj72GfU6T0+//PogSDVD1lop5lduUIzSZH2ktWFZ/SWoxZ Xq95PFZEpTG0kLjn6KM3oVWHeBg2CZRm+bRrY= Received: by 10.68.62.231 with SMTP id b7mr6685047pbs.225.1309720491450; Sun, 03 Jul 2011 12:14:51 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id d3sm86380pbh.69.2011.07.03.12.14.48 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 12:14:50 -0700 (PDT) Date: Mon, 04 Jul 2011 00:41:38 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10beeac40b_19886980e074422ef(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10beea49fa_19886980e07441852"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752546 ----==_mimepart_4e10beea49fa_19886980e07441852 Date: Mon, 04 Jul 2011 00:41:38 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10beea49fa_19886980e074417d5"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10beea8702_19886980e074421c0(a)itsupport.mail> ----==_mimepart_4e10beea49fa_19886980e074417d5 Date: Mon, 04 Jul 2011 00:41:38 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10beea8702_19886980e07441974(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 12:41 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:12:00 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 21:05:04 +0200 id 00001F64.4E10BD60.00005E73 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 83C565653E; Sun, 3 Jul 2011 19:05:16 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 914AB56530 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 19:05:14 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id D8A4AEDC5E for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:04:55 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 04871-04 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:04:52 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 30FB0ECE99 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 21:04:52 +0200 (CEST) Received: by pvg11 with SMTP id 11so5532695pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 12:04:50 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=JEpHQPWTuFl/4I3sBk5A/st42S2X3lZD9EM78fPwyi4=; b=VDT1AzpVahIMYLRwnkaGwrjNJ23ZWGu1Ba8FGnUcOEsUdojMGfwgIWW0Evn7cCPHV8 bAV1cz0kZWRB9QdCDVNvJkyUR2XKUmJhRscUZfv/WGL4GdCLpLwCI4j23kq+l0aB56U2 4PGSFmPQ42kJmm9wQ10GSCN2gsKgh/RHV4t6U= Received: by 10.68.13.230 with SMTP id k6mr6430974pbc.341.1309719890454; Sun, 03 Jul 2011 12:04:50 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id u6sm3437912pbh.32.2011.07.03.12.04.47 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 12:04:49 -0700 (PDT) Date: Mon, 04 Jul 2011 00:31:37 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10bc91aa781_1984d66dd07440420(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10bc91a6a79_1984d66dd07440094"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752536 ----==_mimepart_4e10bc91a6a79_1984d66dd07440094 Date: Mon, 04 Jul 2011 00:31:37 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10bc91a2d70_1984d66dd074399c3"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10bc91aa781_1984d66dd07440390(a)itsupport.mail> ----==_mimepart_4e10bc91a2d70_1984d66dd074399c3 Date: Mon, 04 Jul 2011 00:31:37 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10bc91a6a79_1984d66dd0744012(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 12:31 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:01:36 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 20:55:05 +0200 id 00001F45.4E10BB09.00005CA8 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 4AD4D56517; Sun, 3 Jul 2011 18:55:17 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id DBCFA564DF for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 18:55:14 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 13107EDC70 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:54:56 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 03014-08 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:54:53 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id BF0F1EDC5E for <otrs(a)otrs.org>; Sun, 3 Jul 2011 20:54:52 +0200 (CEST) Received: by pvg11 with SMTP id 11so5527994pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 11:54:51 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=zwlXLKRZfnqO3o9DykiHPRB2nV0zZTtRrnmiWRQ0mLw=; b=RA2R0rYgpNr0BqDZnJhXPqpFX6qnCVqKcO5C+IFhKNjrOyYyBv/Jm3iXE/fGU7PhPu bxH8MBZMr7VOK8yhVZ6852Cw66zSsbs/OhqAa8hyap1XnjCpySU/c11TQmrn2kHk+ZMp l2uC40GcKlEp6Al4TOg3vCa8lEWQP0GvIxWJ4= Received: by 10.142.122.20 with SMTP id u20mr2571674wfc.388.1309719289937; Sun, 03 Jul 2011 11:54:49 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id l13sm1953771wfe.12.2011.07.03.11.54.47 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 11:54:49 -0700 (PDT) Date: Mon, 04 Jul 2011 00:21:37 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10ba39fe20_1989389d127438684(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10ba39c118_1989389d127438234"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752530 ----==_mimepart_4e10ba39c118_1989389d127438234 Date: Mon, 04 Jul 2011 00:21:37 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10ba39840f_1989389d1274381ed"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10ba39fe20_1989389d12743851f(a)itsupport.mail> ----==_mimepart_4e10ba39840f_1989389d1274381ed Date: Mon, 04 Jul 2011 00:21:37 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10ba39c118_1989389d1274383aa(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 12:21 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 20:51:11 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 20:50:32 +0200 id 00001F45.4E10B9F8.00005BA5 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 68312564DF; Sun, 3 Jul 2011 18:50:46 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id C29FE564DA for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 18:50:45 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 215B6EE095 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:50:27 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 03014-06 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:50:24 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 13E9CEBA39 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 20:50:22 +0200 (CEST) Received: by pvg11 with SMTP id 11so5525714pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 11:50:21 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=gBoW0Ho1/mVZxSDZF5s8Nl+PrFlKiHpvUhFB5MiSWHg=; b=WwK+IpT3FDA21vX/y7++OXzL1lOhz3aYCoAlmsSpgYNvkaaeC4WAwpHn8avm7ygzOU wY+cyW35Adn77iOz+WZwQrkYgWwVaHdYA9mVyeo2/IEMFijh6MvDF3+GRXBL6Oqo4xhq EKJzsljgPhc9+Ush+WjAuKNP6sy4zJd7akTdM= Received: by 10.142.122.27 with SMTP id u27mr2612811wfc.2.1309719019138; Sun, 03 Jul 2011 11:50:19 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id x1sm3432167pbb.18.2011.07.03.11.50.16 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 11:50:18 -0700 (PDT) Date: Mon, 04 Jul 2011 00:17:06 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10b92aebda5_1984cae7b27436849(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10b92ae809d_1984cae7b274364da"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752516 ----==_mimepart_4e10b92ae809d_1984cae7b274364da Date: Mon, 04 Jul 2011 00:17:06 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10b92ae4395_1984cae7b274363d8"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10b92aebda5_1984cae7b274367b(a)itsupport.mail> ----==_mimepart_4e10b92ae4395_1984cae7b274363d8 Date: Mon, 04 Jul 2011 00:17:06 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10b92ae809d_1984cae7b27436590(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 12:16 am, michiel.beijen(a)otrs.com wrote: Hi Mikael, If you want to authenticate with CAS you only need to configure Apache to use mod_auth_cas (see https://wiki.jasig.org/display/CASC/mod_auth_cas) . When you have that set up you then can simply use the BasicAuth authentication for OTRS. We have multiple customers that are using this with good results. There's nothing that you should need to hack in OTRS for this. If you want you can contact us for commercial support. -- Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com Increase efficiency up to 30% - get OTRS Help Desk 3.0: http://www.otrs.com/ ------ On Jul 03, 2011 @ 03:31 am, mikael.kermorgant(a)gmail.com wrote: Hello, I have setup otrs 3.0.5 with single sign on based on apache and mod_cas. As this could be a problem when having different authentication scenarios for agents and customers, I have tried to setup a CAS auth module by copy/pasting code snippets here and there (I don't know perl...). I think I'm almost there but I have an annoying bug I'm asking help for now. I have created a CAS.pm file in /opt/otrs/Kernel/System/CustomerAuth ==== use CGI; use AuthCAS; use CGI; use CGI::Carp qw( fatalsToBrowser ); ... sub Auth { my ( $Self, %Param ) = @_; my $cas = new AuthCAS(casUrl => 'https://sso.paris.iufm.fr/cas'); my $app_url = 'http://support.paris.iufm.fr/otrs/customer.pl'; unless ($ENV{QUERY_STRING} =~ /ticket=/) { ### ### Redirect the User for login at CAS ### my $login_url = $cas->getServerLoginURL($app_url); printf "Location: $login_url\n\n"; exit 0; } $ENV{QUERY_STRING} =~ /ticket=([^&]+)/; my $ST = $1; my $User = $cas->validateST($app_url, $ST); # return user return $User; } ============ The problem is with the line "unless ($ENV{QUERY_STRING} =~ /ticket=/) {". It seems the $ENV{QUERY_STRING} is empty (not tested but I end in an infinite loop, due to falling in this condition evrytime) Would somebody have an idea about how to fix this check ? Regards, -- Mikael Kermorgant ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/5488

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[Ticket #5489] Trying to develop on otrs
by KIRAN IT 03 Jul '11

03 Jul '11

This is a notification from the Help Desk. On Jul 04, 2011 @ 01:41 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 22:11:34 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 22:05:06 +0200 id 00001F63.4E10CB72.000072AD Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id B0AA556801; Sun, 3 Jul 2011 20:05:17 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id BE620567FE for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:05:16 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id E523BEE09C for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:04:57 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 09261-10 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 22:04:54 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 788ABEBA84 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 22:04:53 +0200 (CEST) Received: by pvg11 with SMTP id 11so5561204pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 13:04:51 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=8zZ57Rg8O1zBECiIIsniEBjZJNHlycQ98fKYQE5qpoQ=; b=USHtP1xTu4ZZ83e2HCE4KR6OGvoxbo7FxPvXXbyLs8foDtL+CuU9TeX72qE5JNadtS y3J5lnExkuKRUBikiEONSy8twRA0Kkd2iuk/VMvBJuVWDx+hribxX9uBehlcnK4Q3KI4 if3qK21a7bzPZPsw6BJKMNDavMEOk+sX0ZzC8= Received: by 10.68.36.162 with SMTP id r2mr5976860pbj.266.1309723490945; Sun, 03 Jul 2011 13:04:50 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id v9sm1490013pbm.95.2011.07.03.13.04.47 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 13:04:50 -0700 (PDT) Date: Mon, 04 Jul 2011 01:31:37 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10caa166635_19887db61e7454810(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10caa15ec25_19887db61e745447c"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5489] Trying to develop on otrs X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752601 ----==_mimepart_4e10caa15ec25_19887db61e745447c Date: Mon, 04 Jul 2011 01:31:37 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10caa15af1c_19887db61e7454399"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10caa16292d_19887db61e745471c(a)itsupport.mail> ----==_mimepart_4e10caa15af1c_19887db61e7454399 Date: Mon, 04 Jul 2011 01:31:37 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10caa16292d_19887db61e74545aa(a)itsupport.mail> This is a notification from the Help Desk. ==Ticket History== On Jul 04, 2011 @ 01:31 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 22:00:59 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 21:55:12 +0200 id 00001F63.4E10C920.00006FF8 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 0BE1D56801; Sun, 3 Jul 2011 19:55:25 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 3C8C7567FE for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 19:55:17 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 6D767EE09C for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:54:55 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 09275-04 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:54:54 +0200 (CEST) Received: from mail-pz0-f54.google.com (mail-pz0-f54.google.com [209.85.210.54]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id BF944EBA84 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 21:54:53 +0200 (CEST) Received: by pzk27 with SMTP id 27so2360142pzk.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 12:54:52 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=O8i/d1ElGuFk2mSLVyBL5L48imN5M8z1Ox8FxKgiT3M=; b=lOo78hV7bdrpWkNPe+1TiQYHm+U4bMsVD6uSZsrkUdL7tBEjQuJcEBqDEwYn2uFC+l U3FjrSAs8zHCp+APyloWdmkcpMn0o49YLaj3ZSYlraLWjqFA1xry5Q+R0RnbjSseMi2g K3zroBHegyJ5HbPkayDvSjqlx9yuyDIN+vQiA= Received: by 10.142.104.21 with SMTP id b21mr2429199wfc.124.1309722890644; Sun, 03 Jul 2011 12:54:50 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id x2sm3456959pbn.45.2011.07.03.12.54.48 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 12:54:50 -0700 (PDT) Date: Mon, 04 Jul 2011 01:21:37 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10c849e9e4b_198557a17a7453071(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10c849e6142_198557a17a74526ac"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5489] Trying to develop on otrs X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752589 ----==_mimepart_4e10c849e6142_198557a17a74526ac Date: Mon, 04 Jul 2011 01:21:37 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10c849e243a_198557a17a74525d2"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c849e9e4b_198557a17a74529e4(a)itsupport.mail> ----==_mimepart_4e10c849e243a_198557a17a74525d2 Date: Mon, 04 Jul 2011 01:21:37 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c849e6142_198557a17a7452745(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 01:21 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:50:55 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 21:45:08 +0200 id 00001F63.4E10C6C4.00006DF6 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id AF2BB56782; Sun, 3 Jul 2011 19:45:21 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 4A52C566B3 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 19:45:12 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 88345EE0B0 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:44:53 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 07384-09 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:44:51 +0200 (CEST) Received: from mail-pz0-f54.google.com (mail-pz0-f54.google.com [209.85.210.54]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id A64C7EBA84 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 21:44:50 +0200 (CEST) Received: by pzk27 with SMTP id 27so2355386pzk.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 12:44:48 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=486tBFeByZFJz4SKtAc9faFMgAs7l/6KEsMnOMlM2jA=; b=JfMrJThIilldeGSRKsNWIC+6Fg1G+S0q+uELL2FEhqB9VINeqsqrL2dytY/2NGC18X 2LQFxBTtARXwfW0FQ5QhWpZxm7PVciRzCxya6DpfsinWCcR1RXaEsAAxBxis4Qtkfp32 ZmOUr0kfsdtRb+GOVvY2bW2UtYHI/MIyC5E5g= Received: by 10.68.29.105 with SMTP id j9mr6747542pbh.76.1309722288865; Sun, 03 Jul 2011 12:44:48 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id m7sm3424477pbk.86.2011.07.03.12.44.46 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 12:44:48 -0700 (PDT) Date: Mon, 04 Jul 2011 01:11:36 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10c5f093fa7_198484521674494c4(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10c5f09029f_198484521674490c7"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5489] Trying to develop on otrs X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752577 ----==_mimepart_4e10c5f09029f_198484521674490c7 Date: Mon, 04 Jul 2011 01:11:36 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10c5f08c597_19848452167448996"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c5f093fa7_198484521674493d(a)itsupport.mail> ----==_mimepart_4e10c5f08c597_19848452167448996 Date: Mon, 04 Jul 2011 01:11:36 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c5f09029f_198484521674491f1(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 01:11 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:40:41 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 21:34:58 +0200 id 00001F63.4E10C462.00006C2D Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id C54C5566B3; Sun, 3 Jul 2011 19:35:12 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 7B26D564D9 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 19:35:11 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id BE94EEE0A9 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:34:52 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 07840-01 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:34:51 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id D0BCFEDC70 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 21:34:50 +0200 (CEST) Received: by pvg11 with SMTP id 11so5547087pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 12:34:49 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=UhtbanLe4cpOpOXJ+pnslB734K4runbFcUSmif0QcsM=; b=RF7GcOhf4T30bMbHol78n5jZtx5N+fYARCDzYmKYGgZrhGoUoUsAU6X3RdKNIP7dkN hPb9LFxvTf+1Yayjseqx6gGjpmEqF0QgtN+UAA0zffQ/yBVer89zvw2WanktIxSYAXGG kavSJibloJDbTfp4hEumMqK6GYJwgAW2lYL28= Received: by 10.68.58.226 with SMTP id u2mr6613180pbq.459.1309721688549; Sun, 03 Jul 2011 12:34:48 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id d1sm3445928pbj.72.2011.07.03.12.34.46 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 12:34:48 -0700 (PDT) Date: Mon, 04 Jul 2011 01:01:36 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10c398a13b8_198478487c74458c4(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10c3989d6b0_198478487c744542c"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5489] Trying to develop on otrs X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752570 ----==_mimepart_4e10c3989d6b0_198478487c744542c Date: Mon, 04 Jul 2011 01:01:36 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10c398999a7_198478487c7445382"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c3989d6b0_198478487c74457e4(a)itsupport.mail> ----==_mimepart_4e10c398999a7_198478487c7445382 Date: Mon, 04 Jul 2011 01:01:36 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c3989d6b0_198478487c744552f(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 01:01 am, mikemartin221(a)gmail.com wrote: I am trying to learn how to develop on otrs. I want to add a new button under the Tickets toolbar. I can't even figure that out. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/5489

1 0

[Ticket #5488] CAS single sign on with perl authcas module
by KIRAN IT 03 Jul '11

03 Jul '11

This is a notification from the Help Desk. On Jul 04, 2011 @ 01:36 am, mikael.kermorgant(a)gmail.com wrote: Hello, Well, I was using BasicAuth inside a single virtualhost, and wanted to have diferent auth behaviors for the customer and agent backend. This would be easier achieved with an authmodule developped for otrs, wouldn't it ? So I wrote a small contribution in that goal (see http://bugs.otrs.org/show_bug.cgi?id=7467) which works quite well, although the gateway mode isn't handled as I wish by otrs. (see my other recent question about 2 customer auth backends, first one being HTTPBasicAuth) Regards, Mikael Kermorgant ==Ticket History== On Jul 04, 2011 @ 01:11 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:40:43 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, MIME_HTML_MOSTLY,T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL, WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 21:35:49 +0200 id 00001F63.4E10C495.00006C61 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 00C8256782; Sun, 3 Jul 2011 19:35:35 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 24078564D9 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 19:35:33 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 6E05BEE0B0 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:35:14 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 07124-06 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:35:12 +0200 (CEST) Received: from mail-pz0-f54.google.com (mail-pz0-f54.google.com [209.85.210.54]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 9C2A8EE170 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 21:35:09 +0200 (CEST) Received: by pzk27 with SMTP id 27so2350672pzk.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 12:35:08 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=my8iW+LUH7kHUMj1nSJK1yU2Y8L16u6uInAvhXrcqA0=; b=N1Tq9FE0V7GgairJK0LrLShzbZSpW90VqehoaaRQuluZrjjB3rr8nwQf6vwC2F7YFi q/tWnNQDvPSmeSoVLyCXB0VqpBdDHtdUdJiPINxrzZqZ7WBoZ856F+8usWLkWTH9TdaA PsRtjl+Mft/6XzUJQq42gU9IfBwsNFsIIRoiI= Received: by 10.68.10.103 with SMTP id h7mr6417160pbb.211.1309721707953; Sun, 03 Jul 2011 12:35:07 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id u6sm3452222pbh.16.2011.07.03.12.35.04 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 12:35:07 -0700 (PDT) Date: Mon, 04 Jul 2011 01:01:53 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10c3a9c3677_198478487c74476df(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10c3a9bf96f_198478487c744722a"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752571 ----==_mimepart_4e10c3a9bf96f_198478487c744722a Date: Mon, 04 Jul 2011 01:01:53 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10c3a9bbc66_198478487c7447178"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c3a9c3677_198478487c7447563(a)itsupport.mail> ----==_mimepart_4e10c3a9bbc66_198478487c7447178 Date: Mon, 04 Jul 2011 01:01:53 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c3a9bf96f_198478487c74473f6(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 01:01 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:31:42 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, MIME_HTML_MOSTLY,T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL, WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 21:25:08 +0200 id 00001F63.4E10C214.000067B9 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 8C3935663D; Sun, 3 Jul 2011 19:25:18 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 90BDC56600 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 19:25:16 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id C3ABEEE09C for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:24:57 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 05730-09 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:24:56 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 3F669EE093 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 21:24:54 +0200 (CEST) Received: by pvg11 with SMTP id 11so5542487pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 12:24:53 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=Bz0anWW/YQ3ERVHy2eLZjxqy7RmPSmrnZ1aRNCeS3dY=; b=wcPHRwAlavgAezDe5KQIAFPqoom89lGZDUJ8pClg3UrfZb0h6bSqI4iU/RNVzFDCdw H9xI5C+OtHCeq/4/24oA7kZm/7pN0YdhCH9PoVCK1+xrl4UpIBZL6lqh0hGpnpYCK09G x/2oGXU32wVXfSFdzQoQ1WsgzOGwqHKFY99UM= Received: by 10.68.0.105 with SMTP id 9mr6682094pbd.346.1309721092868; Sun, 03 Jul 2011 12:24:52 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id n8sm3439984pbh.89.2011.07.03.12.24.49 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 12:24:52 -0700 (PDT) Date: Mon, 04 Jul 2011 00:51:38 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10c1434b47b_198448561c744406(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10c14347773_198448561c7443636"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752555 ----==_mimepart_4e10c14347773_198448561c7443636 Date: Mon, 04 Jul 2011 00:51:39 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10c142d49d0_198448561c7443512"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c1434b47b_198448561c744399d(a)itsupport.mail> ----==_mimepart_4e10c142d49d0_198448561c7443512 Date: Mon, 04 Jul 2011 00:51:39 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c14347773_198448561c7443756(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 12:51 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:20:42 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 21:15:08 +0200 id 00001F63.4E10BFBC.000064A1 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 1C16756600; Sun, 3 Jul 2011 19:15:19 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id CC5DC5655A for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 19:15:15 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id EC84EEE0B8 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:14:56 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 05772-02 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:14:55 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 9FE54ECE99 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 21:14:54 +0200 (CEST) Received: by pvg11 with SMTP id 11so5537566pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 12:14:52 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=hb3yMV/K5cRR0uzvi6LxHbTtVnVwkNx9sZZdZWCuX90=; b=SZjJs3xAKVqo+F/016+CuX1Bjq2v7oRIGkFc8R/IMGeoJmX/8P6PzTDg8XWz6umG9j u+CcMAYjwUGQQXyqSPRocjHj72GfU6T0+//PogSDVD1lop5lduUIzSZH2ktWFZ/SWoxZ Xq95PFZEpTG0kLjn6KM3oVWHeBg2CZRm+bRrY= Received: by 10.68.62.231 with SMTP id b7mr6685047pbs.225.1309720491450; Sun, 03 Jul 2011 12:14:51 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id d3sm86380pbh.69.2011.07.03.12.14.48 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 12:14:50 -0700 (PDT) Date: Mon, 04 Jul 2011 00:41:38 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10beeac40b_19886980e074422ef(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10beea49fa_19886980e07441852"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752546 ----==_mimepart_4e10beea49fa_19886980e07441852 Date: Mon, 04 Jul 2011 00:41:38 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10beea49fa_19886980e074417d5"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10beea8702_19886980e074421c0(a)itsupport.mail> ----==_mimepart_4e10beea49fa_19886980e074417d5 Date: Mon, 04 Jul 2011 00:41:38 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10beea8702_19886980e07441974(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 12:41 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:12:00 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 21:05:04 +0200 id 00001F64.4E10BD60.00005E73 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 83C565653E; Sun, 3 Jul 2011 19:05:16 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 914AB56530 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 19:05:14 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id D8A4AEDC5E for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:04:55 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 04871-04 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:04:52 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 30FB0ECE99 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 21:04:52 +0200 (CEST) Received: by pvg11 with SMTP id 11so5532695pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 12:04:50 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=JEpHQPWTuFl/4I3sBk5A/st42S2X3lZD9EM78fPwyi4=; b=VDT1AzpVahIMYLRwnkaGwrjNJ23ZWGu1Ba8FGnUcOEsUdojMGfwgIWW0Evn7cCPHV8 bAV1cz0kZWRB9QdCDVNvJkyUR2XKUmJhRscUZfv/WGL4GdCLpLwCI4j23kq+l0aB56U2 4PGSFmPQ42kJmm9wQ10GSCN2gsKgh/RHV4t6U= Received: by 10.68.13.230 with SMTP id k6mr6430974pbc.341.1309719890454; Sun, 03 Jul 2011 12:04:50 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id u6sm3437912pbh.32.2011.07.03.12.04.47 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 12:04:49 -0700 (PDT) Date: Mon, 04 Jul 2011 00:31:37 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10bc91aa781_1984d66dd07440420(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10bc91a6a79_1984d66dd07440094"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752536 ----==_mimepart_4e10bc91a6a79_1984d66dd07440094 Date: Mon, 04 Jul 2011 00:31:37 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10bc91a2d70_1984d66dd074399c3"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10bc91aa781_1984d66dd07440390(a)itsupport.mail> ----==_mimepart_4e10bc91a2d70_1984d66dd074399c3 Date: Mon, 04 Jul 2011 00:31:37 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10bc91a6a79_1984d66dd0744012(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 12:31 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:01:36 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 20:55:05 +0200 id 00001F45.4E10BB09.00005CA8 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 4AD4D56517; Sun, 3 Jul 2011 18:55:17 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id DBCFA564DF for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 18:55:14 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 13107EDC70 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:54:56 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 03014-08 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:54:53 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id BF0F1EDC5E for <otrs(a)otrs.org>; Sun, 3 Jul 2011 20:54:52 +0200 (CEST) Received: by pvg11 with SMTP id 11so5527994pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 11:54:51 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=zwlXLKRZfnqO3o9DykiHPRB2nV0zZTtRrnmiWRQ0mLw=; b=RA2R0rYgpNr0BqDZnJhXPqpFX6qnCVqKcO5C+IFhKNjrOyYyBv/Jm3iXE/fGU7PhPu bxH8MBZMr7VOK8yhVZ6852Cw66zSsbs/OhqAa8hyap1XnjCpySU/c11TQmrn2kHk+ZMp l2uC40GcKlEp6Al4TOg3vCa8lEWQP0GvIxWJ4= Received: by 10.142.122.20 with SMTP id u20mr2571674wfc.388.1309719289937; Sun, 03 Jul 2011 11:54:49 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id l13sm1953771wfe.12.2011.07.03.11.54.47 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 11:54:49 -0700 (PDT) Date: Mon, 04 Jul 2011 00:21:37 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10ba39fe20_1989389d127438684(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10ba39c118_1989389d127438234"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752530 ----==_mimepart_4e10ba39c118_1989389d127438234 Date: Mon, 04 Jul 2011 00:21:37 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10ba39840f_1989389d1274381ed"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10ba39fe20_1989389d12743851f(a)itsupport.mail> ----==_mimepart_4e10ba39840f_1989389d1274381ed Date: Mon, 04 Jul 2011 00:21:37 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10ba39c118_1989389d1274383aa(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 12:21 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 20:51:11 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 20:50:32 +0200 id 00001F45.4E10B9F8.00005BA5 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 68312564DF; Sun, 3 Jul 2011 18:50:46 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id C29FE564DA for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 18:50:45 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 215B6EE095 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:50:27 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 03014-06 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:50:24 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 13E9CEBA39 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 20:50:22 +0200 (CEST) Received: by pvg11 with SMTP id 11so5525714pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 11:50:21 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=gBoW0Ho1/mVZxSDZF5s8Nl+PrFlKiHpvUhFB5MiSWHg=; b=WwK+IpT3FDA21vX/y7++OXzL1lOhz3aYCoAlmsSpgYNvkaaeC4WAwpHn8avm7ygzOU wY+cyW35Adn77iOz+WZwQrkYgWwVaHdYA9mVyeo2/IEMFijh6MvDF3+GRXBL6Oqo4xhq EKJzsljgPhc9+Ush+WjAuKNP6sy4zJd7akTdM= Received: by 10.142.122.27 with SMTP id u27mr2612811wfc.2.1309719019138; Sun, 03 Jul 2011 11:50:19 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id x1sm3432167pbb.18.2011.07.03.11.50.16 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 11:50:18 -0700 (PDT) Date: Mon, 04 Jul 2011 00:17:06 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10b92aebda5_1984cae7b27436849(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10b92ae809d_1984cae7b274364da"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752516 ----==_mimepart_4e10b92ae809d_1984cae7b274364da Date: Mon, 04 Jul 2011 00:17:06 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10b92ae4395_1984cae7b274363d8"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10b92aebda5_1984cae7b274367b(a)itsupport.mail> ----==_mimepart_4e10b92ae4395_1984cae7b274363d8 Date: Mon, 04 Jul 2011 00:17:06 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10b92ae809d_1984cae7b27436590(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 12:16 am, michiel.beijen(a)otrs.com wrote: Hi Mikael, If you want to authenticate with CAS you only need to configure Apache to use mod_auth_cas (see https://wiki.jasig.org/display/CASC/mod_auth_cas) . When you have that set up you then can simply use the BasicAuth authentication for OTRS. We have multiple customers that are using this with good results. There's nothing that you should need to hack in OTRS for this. If you want you can contact us for commercial support. -- Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com Increase efficiency up to 30% - get OTRS Help Desk 3.0: http://www.otrs.com/ ------ On Jul 03, 2011 @ 03:31 am, mikael.kermorgant(a)gmail.com wrote: Hello, I have setup otrs 3.0.5 with single sign on based on apache and mod_cas. As this could be a problem when having different authentication scenarios for agents and customers, I have tried to setup a CAS auth module by copy/pasting code snippets here and there (I don't know perl...). I think I'm almost there but I have an annoying bug I'm asking help for now. I have created a CAS.pm file in /opt/otrs/Kernel/System/CustomerAuth ==== use CGI; use AuthCAS; use CGI; use CGI::Carp qw( fatalsToBrowser ); ... sub Auth { my ( $Self, %Param ) = @_; my $cas = new AuthCAS(casUrl => 'https://sso.paris.iufm.fr/cas'); my $app_url = 'http://support.paris.iufm.fr/otrs/customer.pl'; unless ($ENV{QUERY_STRING} =~ /ticket=/) { ### ### Redirect the User for login at CAS ### my $login_url = $cas->getServerLoginURL($app_url); printf "Location: $login_url\n\n"; exit 0; } $ENV{QUERY_STRING} =~ /ticket=([^&]+)/; my $ST = $1; my $User = $cas->validateST($app_url, $ST); # return user return $User; } ============ The problem is with the line "unless ($ENV{QUERY_STRING} =~ /ticket=/) {". It seems the $ENV{QUERY_STRING} is empty (not tested but I end in an infinite loop, due to falling in this condition evrytime) Would somebody have an idea about how to fix this check ? Regards, -- Mikael Kermorgant ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/5488

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[Ticket #5489] Trying to develop on otrs
by KIRAN IT 03 Jul '11

03 Jul '11

This is a notification from the Help Desk. On Jul 04, 2011 @ 01:31 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 22:00:59 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 21:55:12 +0200 id 00001F63.4E10C920.00006FF8 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 0BE1D56801; Sun, 3 Jul 2011 19:55:25 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 3C8C7567FE for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 19:55:17 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 6D767EE09C for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:54:55 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 09275-04 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:54:54 +0200 (CEST) Received: from mail-pz0-f54.google.com (mail-pz0-f54.google.com [209.85.210.54]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id BF944EBA84 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 21:54:53 +0200 (CEST) Received: by pzk27 with SMTP id 27so2360142pzk.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 12:54:52 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=O8i/d1ElGuFk2mSLVyBL5L48imN5M8z1Ox8FxKgiT3M=; b=lOo78hV7bdrpWkNPe+1TiQYHm+U4bMsVD6uSZsrkUdL7tBEjQuJcEBqDEwYn2uFC+l U3FjrSAs8zHCp+APyloWdmkcpMn0o49YLaj3ZSYlraLWjqFA1xry5Q+R0RnbjSseMi2g K3zroBHegyJ5HbPkayDvSjqlx9yuyDIN+vQiA= Received: by 10.142.104.21 with SMTP id b21mr2429199wfc.124.1309722890644; Sun, 03 Jul 2011 12:54:50 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id x2sm3456959pbn.45.2011.07.03.12.54.48 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 12:54:50 -0700 (PDT) Date: Mon, 04 Jul 2011 01:21:37 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10c849e9e4b_198557a17a7453071(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10c849e6142_198557a17a74526ac"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5489] Trying to develop on otrs X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752589 ----==_mimepart_4e10c849e6142_198557a17a74526ac Date: Mon, 04 Jul 2011 01:21:37 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10c849e243a_198557a17a74525d2"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c849e9e4b_198557a17a74529e4(a)itsupport.mail> ----==_mimepart_4e10c849e243a_198557a17a74525d2 Date: Mon, 04 Jul 2011 01:21:37 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c849e6142_198557a17a7452745(a)itsupport.mail> This is a notification from the Help Desk. ==Ticket History== On Jul 04, 2011 @ 01:21 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:50:55 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 21:45:08 +0200 id 00001F63.4E10C6C4.00006DF6 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id AF2BB56782; Sun, 3 Jul 2011 19:45:21 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 4A52C566B3 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 19:45:12 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 88345EE0B0 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:44:53 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 07384-09 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:44:51 +0200 (CEST) Received: from mail-pz0-f54.google.com (mail-pz0-f54.google.com [209.85.210.54]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id A64C7EBA84 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 21:44:50 +0200 (CEST) Received: by pzk27 with SMTP id 27so2355386pzk.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 12:44:48 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=486tBFeByZFJz4SKtAc9faFMgAs7l/6KEsMnOMlM2jA=; b=JfMrJThIilldeGSRKsNWIC+6Fg1G+S0q+uELL2FEhqB9VINeqsqrL2dytY/2NGC18X 2LQFxBTtARXwfW0FQ5QhWpZxm7PVciRzCxya6DpfsinWCcR1RXaEsAAxBxis4Qtkfp32 ZmOUr0kfsdtRb+GOVvY2bW2UtYHI/MIyC5E5g= Received: by 10.68.29.105 with SMTP id j9mr6747542pbh.76.1309722288865; Sun, 03 Jul 2011 12:44:48 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id m7sm3424477pbk.86.2011.07.03.12.44.46 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 12:44:48 -0700 (PDT) Date: Mon, 04 Jul 2011 01:11:36 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10c5f093fa7_198484521674494c4(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10c5f09029f_198484521674490c7"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5489] Trying to develop on otrs X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752577 ----==_mimepart_4e10c5f09029f_198484521674490c7 Date: Mon, 04 Jul 2011 01:11:36 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10c5f08c597_19848452167448996"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c5f093fa7_198484521674493d(a)itsupport.mail> ----==_mimepart_4e10c5f08c597_19848452167448996 Date: Mon, 04 Jul 2011 01:11:36 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c5f09029f_198484521674491f1(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 01:11 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:40:41 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 21:34:58 +0200 id 00001F63.4E10C462.00006C2D Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id C54C5566B3; Sun, 3 Jul 2011 19:35:12 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 7B26D564D9 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 19:35:11 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id BE94EEE0A9 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:34:52 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 07840-01 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:34:51 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id D0BCFEDC70 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 21:34:50 +0200 (CEST) Received: by pvg11 with SMTP id 11so5547087pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 12:34:49 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=UhtbanLe4cpOpOXJ+pnslB734K4runbFcUSmif0QcsM=; b=RF7GcOhf4T30bMbHol78n5jZtx5N+fYARCDzYmKYGgZrhGoUoUsAU6X3RdKNIP7dkN hPb9LFxvTf+1Yayjseqx6gGjpmEqF0QgtN+UAA0zffQ/yBVer89zvw2WanktIxSYAXGG kavSJibloJDbTfp4hEumMqK6GYJwgAW2lYL28= Received: by 10.68.58.226 with SMTP id u2mr6613180pbq.459.1309721688549; Sun, 03 Jul 2011 12:34:48 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id d1sm3445928pbj.72.2011.07.03.12.34.46 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 12:34:48 -0700 (PDT) Date: Mon, 04 Jul 2011 01:01:36 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10c398a13b8_198478487c74458c4(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10c3989d6b0_198478487c744542c"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5489] Trying to develop on otrs X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752570 ----==_mimepart_4e10c3989d6b0_198478487c744542c Date: Mon, 04 Jul 2011 01:01:36 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10c398999a7_198478487c7445382"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c3989d6b0_198478487c74457e4(a)itsupport.mail> ----==_mimepart_4e10c398999a7_198478487c7445382 Date: Mon, 04 Jul 2011 01:01:36 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c3989d6b0_198478487c744552f(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 01:01 am, mikemartin221(a)gmail.com wrote: I am trying to learn how to develop on otrs. I want to add a new button under the Tickets toolbar. I can't even figure that out. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/5489

1 0

[Ticket #5489] Trying to develop on otrs
by KIRAN IT 03 Jul '11

03 Jul '11

This is a notification from the Help Desk. On Jul 04, 2011 @ 01:21 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:50:55 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 21:45:08 +0200 id 00001F63.4E10C6C4.00006DF6 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id AF2BB56782; Sun, 3 Jul 2011 19:45:21 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 4A52C566B3 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 19:45:12 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 88345EE0B0 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:44:53 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 07384-09 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:44:51 +0200 (CEST) Received: from mail-pz0-f54.google.com (mail-pz0-f54.google.com [209.85.210.54]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id A64C7EBA84 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 21:44:50 +0200 (CEST) Received: by pzk27 with SMTP id 27so2355386pzk.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 12:44:48 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=486tBFeByZFJz4SKtAc9faFMgAs7l/6KEsMnOMlM2jA=; b=JfMrJThIilldeGSRKsNWIC+6Fg1G+S0q+uELL2FEhqB9VINeqsqrL2dytY/2NGC18X 2LQFxBTtARXwfW0FQ5QhWpZxm7PVciRzCxya6DpfsinWCcR1RXaEsAAxBxis4Qtkfp32 ZmOUr0kfsdtRb+GOVvY2bW2UtYHI/MIyC5E5g= Received: by 10.68.29.105 with SMTP id j9mr6747542pbh.76.1309722288865; Sun, 03 Jul 2011 12:44:48 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id m7sm3424477pbk.86.2011.07.03.12.44.46 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 12:44:48 -0700 (PDT) Date: Mon, 04 Jul 2011 01:11:36 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10c5f093fa7_198484521674494c4(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10c5f09029f_198484521674490c7"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5489] Trying to develop on otrs X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752577 ----==_mimepart_4e10c5f09029f_198484521674490c7 Date: Mon, 04 Jul 2011 01:11:36 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10c5f08c597_19848452167448996"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c5f093fa7_198484521674493d(a)itsupport.mail> ----==_mimepart_4e10c5f08c597_19848452167448996 Date: Mon, 04 Jul 2011 01:11:36 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c5f09029f_198484521674491f1(a)itsupport.mail> This is a notification from the Help Desk. ==Ticket History== On Jul 04, 2011 @ 01:11 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:40:41 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 21:34:58 +0200 id 00001F63.4E10C462.00006C2D Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id C54C5566B3; Sun, 3 Jul 2011 19:35:12 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 7B26D564D9 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 19:35:11 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id BE94EEE0A9 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:34:52 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 07840-01 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:34:51 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id D0BCFEDC70 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 21:34:50 +0200 (CEST) Received: by pvg11 with SMTP id 11so5547087pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 12:34:49 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=UhtbanLe4cpOpOXJ+pnslB734K4runbFcUSmif0QcsM=; b=RF7GcOhf4T30bMbHol78n5jZtx5N+fYARCDzYmKYGgZrhGoUoUsAU6X3RdKNIP7dkN hPb9LFxvTf+1Yayjseqx6gGjpmEqF0QgtN+UAA0zffQ/yBVer89zvw2WanktIxSYAXGG kavSJibloJDbTfp4hEumMqK6GYJwgAW2lYL28= Received: by 10.68.58.226 with SMTP id u2mr6613180pbq.459.1309721688549; Sun, 03 Jul 2011 12:34:48 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id d1sm3445928pbj.72.2011.07.03.12.34.46 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 12:34:48 -0700 (PDT) Date: Mon, 04 Jul 2011 01:01:36 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10c398a13b8_198478487c74458c4(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10c3989d6b0_198478487c744542c"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5489] Trying to develop on otrs X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752570 ----==_mimepart_4e10c3989d6b0_198478487c744542c Date: Mon, 04 Jul 2011 01:01:36 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10c398999a7_198478487c7445382"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c3989d6b0_198478487c74457e4(a)itsupport.mail> ----==_mimepart_4e10c398999a7_198478487c7445382 Date: Mon, 04 Jul 2011 01:01:36 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c3989d6b0_198478487c744552f(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 01:01 am, mikemartin221(a)gmail.com wrote: I am trying to learn how to develop on otrs. I want to add a new button under the Tickets toolbar. I can't even figure that out. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/5489

1 0

[Ticket #5488] CAS single sign on with perl authcas module
by KIRAN IT 03 Jul '11

03 Jul '11

This is a notification from the Help Desk. On Jul 04, 2011 @ 01:11 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:40:43 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, MIME_HTML_MOSTLY,T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL, WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 21:35:49 +0200 id 00001F63.4E10C495.00006C61 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 00C8256782; Sun, 3 Jul 2011 19:35:35 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 24078564D9 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 19:35:33 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 6E05BEE0B0 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:35:14 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 07124-06 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:35:12 +0200 (CEST) Received: from mail-pz0-f54.google.com (mail-pz0-f54.google.com [209.85.210.54]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 9C2A8EE170 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 21:35:09 +0200 (CEST) Received: by pzk27 with SMTP id 27so2350672pzk.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 12:35:08 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=my8iW+LUH7kHUMj1nSJK1yU2Y8L16u6uInAvhXrcqA0=; b=N1Tq9FE0V7GgairJK0LrLShzbZSpW90VqehoaaRQuluZrjjB3rr8nwQf6vwC2F7YFi q/tWnNQDvPSmeSoVLyCXB0VqpBdDHtdUdJiPINxrzZqZ7WBoZ856F+8usWLkWTH9TdaA PsRtjl+Mft/6XzUJQq42gU9IfBwsNFsIIRoiI= Received: by 10.68.10.103 with SMTP id h7mr6417160pbb.211.1309721707953; Sun, 03 Jul 2011 12:35:07 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id u6sm3452222pbh.16.2011.07.03.12.35.04 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 12:35:07 -0700 (PDT) Date: Mon, 04 Jul 2011 01:01:53 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10c3a9c3677_198478487c74476df(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10c3a9bf96f_198478487c744722a"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752571 ----==_mimepart_4e10c3a9bf96f_198478487c744722a Date: Mon, 04 Jul 2011 01:01:53 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10c3a9bbc66_198478487c7447178"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c3a9c3677_198478487c7447563(a)itsupport.mail> ----==_mimepart_4e10c3a9bbc66_198478487c7447178 Date: Mon, 04 Jul 2011 01:01:53 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c3a9bf96f_198478487c74473f6(a)itsupport.mail> This is a notification from the Help Desk. ==Ticket History== On Jul 04, 2011 @ 01:01 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:31:42 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, MIME_HTML_MOSTLY,T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL, WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 21:25:08 +0200 id 00001F63.4E10C214.000067B9 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 8C3935663D; Sun, 3 Jul 2011 19:25:18 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 90BDC56600 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 19:25:16 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id C3ABEEE09C for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:24:57 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 05730-09 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:24:56 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 3F669EE093 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 21:24:54 +0200 (CEST) Received: by pvg11 with SMTP id 11so5542487pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 12:24:53 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=Bz0anWW/YQ3ERVHy2eLZjxqy7RmPSmrnZ1aRNCeS3dY=; b=wcPHRwAlavgAezDe5KQIAFPqoom89lGZDUJ8pClg3UrfZb0h6bSqI4iU/RNVzFDCdw H9xI5C+OtHCeq/4/24oA7kZm/7pN0YdhCH9PoVCK1+xrl4UpIBZL6lqh0hGpnpYCK09G x/2oGXU32wVXfSFdzQoQ1WsgzOGwqHKFY99UM= Received: by 10.68.0.105 with SMTP id 9mr6682094pbd.346.1309721092868; Sun, 03 Jul 2011 12:24:52 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id n8sm3439984pbh.89.2011.07.03.12.24.49 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 12:24:52 -0700 (PDT) Date: Mon, 04 Jul 2011 00:51:38 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10c1434b47b_198448561c744406(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10c14347773_198448561c7443636"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752555 ----==_mimepart_4e10c14347773_198448561c7443636 Date: Mon, 04 Jul 2011 00:51:39 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10c142d49d0_198448561c7443512"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c1434b47b_198448561c744399d(a)itsupport.mail> ----==_mimepart_4e10c142d49d0_198448561c7443512 Date: Mon, 04 Jul 2011 00:51:39 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c14347773_198448561c7443756(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 12:51 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:20:42 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 21:15:08 +0200 id 00001F63.4E10BFBC.000064A1 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 1C16756600; Sun, 3 Jul 2011 19:15:19 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id CC5DC5655A for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 19:15:15 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id EC84EEE0B8 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:14:56 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 05772-02 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:14:55 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 9FE54ECE99 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 21:14:54 +0200 (CEST) Received: by pvg11 with SMTP id 11so5537566pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 12:14:52 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=hb3yMV/K5cRR0uzvi6LxHbTtVnVwkNx9sZZdZWCuX90=; b=SZjJs3xAKVqo+F/016+CuX1Bjq2v7oRIGkFc8R/IMGeoJmX/8P6PzTDg8XWz6umG9j u+CcMAYjwUGQQXyqSPRocjHj72GfU6T0+//PogSDVD1lop5lduUIzSZH2ktWFZ/SWoxZ Xq95PFZEpTG0kLjn6KM3oVWHeBg2CZRm+bRrY= Received: by 10.68.62.231 with SMTP id b7mr6685047pbs.225.1309720491450; Sun, 03 Jul 2011 12:14:51 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id d3sm86380pbh.69.2011.07.03.12.14.48 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 12:14:50 -0700 (PDT) Date: Mon, 04 Jul 2011 00:41:38 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10beeac40b_19886980e074422ef(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10beea49fa_19886980e07441852"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752546 ----==_mimepart_4e10beea49fa_19886980e07441852 Date: Mon, 04 Jul 2011 00:41:38 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10beea49fa_19886980e074417d5"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10beea8702_19886980e074421c0(a)itsupport.mail> ----==_mimepart_4e10beea49fa_19886980e074417d5 Date: Mon, 04 Jul 2011 00:41:38 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10beea8702_19886980e07441974(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 12:41 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:12:00 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 21:05:04 +0200 id 00001F64.4E10BD60.00005E73 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 83C565653E; Sun, 3 Jul 2011 19:05:16 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 914AB56530 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 19:05:14 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id D8A4AEDC5E for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:04:55 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 04871-04 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:04:52 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 30FB0ECE99 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 21:04:52 +0200 (CEST) Received: by pvg11 with SMTP id 11so5532695pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 12:04:50 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=JEpHQPWTuFl/4I3sBk5A/st42S2X3lZD9EM78fPwyi4=; b=VDT1AzpVahIMYLRwnkaGwrjNJ23ZWGu1Ba8FGnUcOEsUdojMGfwgIWW0Evn7cCPHV8 bAV1cz0kZWRB9QdCDVNvJkyUR2XKUmJhRscUZfv/WGL4GdCLpLwCI4j23kq+l0aB56U2 4PGSFmPQ42kJmm9wQ10GSCN2gsKgh/RHV4t6U= Received: by 10.68.13.230 with SMTP id k6mr6430974pbc.341.1309719890454; Sun, 03 Jul 2011 12:04:50 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id u6sm3437912pbh.32.2011.07.03.12.04.47 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 12:04:49 -0700 (PDT) Date: Mon, 04 Jul 2011 00:31:37 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10bc91aa781_1984d66dd07440420(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10bc91a6a79_1984d66dd07440094"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752536 ----==_mimepart_4e10bc91a6a79_1984d66dd07440094 Date: Mon, 04 Jul 2011 00:31:37 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10bc91a2d70_1984d66dd074399c3"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10bc91aa781_1984d66dd07440390(a)itsupport.mail> ----==_mimepart_4e10bc91a2d70_1984d66dd074399c3 Date: Mon, 04 Jul 2011 00:31:37 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10bc91a6a79_1984d66dd0744012(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 12:31 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:01:36 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 20:55:05 +0200 id 00001F45.4E10BB09.00005CA8 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 4AD4D56517; Sun, 3 Jul 2011 18:55:17 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id DBCFA564DF for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 18:55:14 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 13107EDC70 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:54:56 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 03014-08 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:54:53 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id BF0F1EDC5E for <otrs(a)otrs.org>; Sun, 3 Jul 2011 20:54:52 +0200 (CEST) Received: by pvg11 with SMTP id 11so5527994pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 11:54:51 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=zwlXLKRZfnqO3o9DykiHPRB2nV0zZTtRrnmiWRQ0mLw=; b=RA2R0rYgpNr0BqDZnJhXPqpFX6qnCVqKcO5C+IFhKNjrOyYyBv/Jm3iXE/fGU7PhPu bxH8MBZMr7VOK8yhVZ6852Cw66zSsbs/OhqAa8hyap1XnjCpySU/c11TQmrn2kHk+ZMp l2uC40GcKlEp6Al4TOg3vCa8lEWQP0GvIxWJ4= Received: by 10.142.122.20 with SMTP id u20mr2571674wfc.388.1309719289937; Sun, 03 Jul 2011 11:54:49 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id l13sm1953771wfe.12.2011.07.03.11.54.47 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 11:54:49 -0700 (PDT) Date: Mon, 04 Jul 2011 00:21:37 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10ba39fe20_1989389d127438684(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10ba39c118_1989389d127438234"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752530 ----==_mimepart_4e10ba39c118_1989389d127438234 Date: Mon, 04 Jul 2011 00:21:37 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10ba39840f_1989389d1274381ed"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10ba39fe20_1989389d12743851f(a)itsupport.mail> ----==_mimepart_4e10ba39840f_1989389d1274381ed Date: Mon, 04 Jul 2011 00:21:37 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10ba39c118_1989389d1274383aa(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 12:21 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 20:51:11 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 20:50:32 +0200 id 00001F45.4E10B9F8.00005BA5 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 68312564DF; Sun, 3 Jul 2011 18:50:46 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id C29FE564DA for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 18:50:45 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 215B6EE095 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:50:27 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 03014-06 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:50:24 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 13E9CEBA39 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 20:50:22 +0200 (CEST) Received: by pvg11 with SMTP id 11so5525714pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 11:50:21 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=gBoW0Ho1/mVZxSDZF5s8Nl+PrFlKiHpvUhFB5MiSWHg=; b=WwK+IpT3FDA21vX/y7++OXzL1lOhz3aYCoAlmsSpgYNvkaaeC4WAwpHn8avm7ygzOU wY+cyW35Adn77iOz+WZwQrkYgWwVaHdYA9mVyeo2/IEMFijh6MvDF3+GRXBL6Oqo4xhq EKJzsljgPhc9+Ush+WjAuKNP6sy4zJd7akTdM= Received: by 10.142.122.27 with SMTP id u27mr2612811wfc.2.1309719019138; Sun, 03 Jul 2011 11:50:19 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id x1sm3432167pbb.18.2011.07.03.11.50.16 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 11:50:18 -0700 (PDT) Date: Mon, 04 Jul 2011 00:17:06 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10b92aebda5_1984cae7b27436849(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10b92ae809d_1984cae7b274364da"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752516 ----==_mimepart_4e10b92ae809d_1984cae7b274364da Date: Mon, 04 Jul 2011 00:17:06 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10b92ae4395_1984cae7b274363d8"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10b92aebda5_1984cae7b274367b(a)itsupport.mail> ----==_mimepart_4e10b92ae4395_1984cae7b274363d8 Date: Mon, 04 Jul 2011 00:17:06 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10b92ae809d_1984cae7b27436590(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 12:16 am, michiel.beijen(a)otrs.com wrote: Hi Mikael, If you want to authenticate with CAS you only need to configure Apache to use mod_auth_cas (see https://wiki.jasig.org/display/CASC/mod_auth_cas) . When you have that set up you then can simply use the BasicAuth authentication for OTRS. We have multiple customers that are using this with good results. There's nothing that you should need to hack in OTRS for this. If you want you can contact us for commercial support. -- Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com Increase efficiency up to 30% - get OTRS Help Desk 3.0: http://www.otrs.com/ ------ On Jul 03, 2011 @ 03:31 am, mikael.kermorgant(a)gmail.com wrote: Hello, I have setup otrs 3.0.5 with single sign on based on apache and mod_cas. As this could be a problem when having different authentication scenarios for agents and customers, I have tried to setup a CAS auth module by copy/pasting code snippets here and there (I don't know perl...). I think I'm almost there but I have an annoying bug I'm asking help for now. I have created a CAS.pm file in /opt/otrs/Kernel/System/CustomerAuth ==== use CGI; use AuthCAS; use CGI; use CGI::Carp qw( fatalsToBrowser ); ... sub Auth { my ( $Self, %Param ) = @_; my $cas = new AuthCAS(casUrl => 'https://sso.paris.iufm.fr/cas'); my $app_url = 'http://support.paris.iufm.fr/otrs/customer.pl'; unless ($ENV{QUERY_STRING} =~ /ticket=/) { ### ### Redirect the User for login at CAS ### my $login_url = $cas->getServerLoginURL($app_url); printf "Location: $login_url\n\n"; exit 0; } $ENV{QUERY_STRING} =~ /ticket=([^&]+)/; my $ST = $1; my $User = $cas->validateST($app_url, $ST); # return user return $User; } ============ The problem is with the line "unless ($ENV{QUERY_STRING} =~ /ticket=/) {". It seems the $ENV{QUERY_STRING} is empty (not tested but I end in an infinite loop, due to falling in this condition evrytime) Would somebody have an idea about how to fix this check ? Regards, -- Mikael Kermorgant ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/5488

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[Ticket #5489] Trying to develop on otrs
by KIRAN IT 03 Jul '11

03 Jul '11

This is a notification from the Help Desk. On Jul 04, 2011 @ 01:11 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:40:41 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 21:34:58 +0200 id 00001F63.4E10C462.00006C2D Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id C54C5566B3; Sun, 3 Jul 2011 19:35:12 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 7B26D564D9 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 19:35:11 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id BE94EEE0A9 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:34:52 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 07840-01 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:34:51 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id D0BCFEDC70 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 21:34:50 +0200 (CEST) Received: by pvg11 with SMTP id 11so5547087pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 12:34:49 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=UhtbanLe4cpOpOXJ+pnslB734K4runbFcUSmif0QcsM=; b=RF7GcOhf4T30bMbHol78n5jZtx5N+fYARCDzYmKYGgZrhGoUoUsAU6X3RdKNIP7dkN hPb9LFxvTf+1Yayjseqx6gGjpmEqF0QgtN+UAA0zffQ/yBVer89zvw2WanktIxSYAXGG kavSJibloJDbTfp4hEumMqK6GYJwgAW2lYL28= Received: by 10.68.58.226 with SMTP id u2mr6613180pbq.459.1309721688549; Sun, 03 Jul 2011 12:34:48 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id d1sm3445928pbj.72.2011.07.03.12.34.46 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 12:34:48 -0700 (PDT) Date: Mon, 04 Jul 2011 01:01:36 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10c398a13b8_198478487c74458c4(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10c3989d6b0_198478487c744542c"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5489] Trying to develop on otrs X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752570 ----==_mimepart_4e10c3989d6b0_198478487c744542c Date: Mon, 04 Jul 2011 01:01:36 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10c398999a7_198478487c7445382"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c3989d6b0_198478487c74457e4(a)itsupport.mail> ----==_mimepart_4e10c398999a7_198478487c7445382 Date: Mon, 04 Jul 2011 01:01:36 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c3989d6b0_198478487c744552f(a)itsupport.mail> This is a notification from the Help Desk. ==Ticket History== On Jul 04, 2011 @ 01:01 am, mikemartin221(a)gmail.com wrote: I am trying to learn how to develop on otrs. I want to add a new button under the Tickets toolbar. I can't even figure that out. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/5489

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[Ticket #5488] CAS single sign on with perl authcas module
by KIRAN IT 03 Jul '11

03 Jul '11

This is a notification from the Help Desk. On Jul 04, 2011 @ 01:01 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:31:42 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, MIME_HTML_MOSTLY,T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL, WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 21:25:08 +0200 id 00001F63.4E10C214.000067B9 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 8C3935663D; Sun, 3 Jul 2011 19:25:18 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 90BDC56600 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 19:25:16 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id C3ABEEE09C for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:24:57 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 05730-09 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:24:56 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 3F669EE093 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 21:24:54 +0200 (CEST) Received: by pvg11 with SMTP id 11so5542487pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 12:24:53 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=Bz0anWW/YQ3ERVHy2eLZjxqy7RmPSmrnZ1aRNCeS3dY=; b=wcPHRwAlavgAezDe5KQIAFPqoom89lGZDUJ8pClg3UrfZb0h6bSqI4iU/RNVzFDCdw H9xI5C+OtHCeq/4/24oA7kZm/7pN0YdhCH9PoVCK1+xrl4UpIBZL6lqh0hGpnpYCK09G x/2oGXU32wVXfSFdzQoQ1WsgzOGwqHKFY99UM= Received: by 10.68.0.105 with SMTP id 9mr6682094pbd.346.1309721092868; Sun, 03 Jul 2011 12:24:52 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id n8sm3439984pbh.89.2011.07.03.12.24.49 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 12:24:52 -0700 (PDT) Date: Mon, 04 Jul 2011 00:51:38 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10c1434b47b_198448561c744406(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10c14347773_198448561c7443636"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752555 ----==_mimepart_4e10c14347773_198448561c7443636 Date: Mon, 04 Jul 2011 00:51:39 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10c142d49d0_198448561c7443512"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c1434b47b_198448561c744399d(a)itsupport.mail> ----==_mimepart_4e10c142d49d0_198448561c7443512 Date: Mon, 04 Jul 2011 00:51:39 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10c14347773_198448561c7443756(a)itsupport.mail> This is a notification from the Help Desk. ==Ticket History== On Jul 04, 2011 @ 12:51 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:20:42 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 21:15:08 +0200 id 00001F63.4E10BFBC.000064A1 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 1C16756600; Sun, 3 Jul 2011 19:15:19 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id CC5DC5655A for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 19:15:15 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id EC84EEE0B8 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:14:56 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 05772-02 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:14:55 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 9FE54ECE99 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 21:14:54 +0200 (CEST) Received: by pvg11 with SMTP id 11so5537566pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 12:14:52 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=hb3yMV/K5cRR0uzvi6LxHbTtVnVwkNx9sZZdZWCuX90=; b=SZjJs3xAKVqo+F/016+CuX1Bjq2v7oRIGkFc8R/IMGeoJmX/8P6PzTDg8XWz6umG9j u+CcMAYjwUGQQXyqSPRocjHj72GfU6T0+//PogSDVD1lop5lduUIzSZH2ktWFZ/SWoxZ Xq95PFZEpTG0kLjn6KM3oVWHeBg2CZRm+bRrY= Received: by 10.68.62.231 with SMTP id b7mr6685047pbs.225.1309720491450; Sun, 03 Jul 2011 12:14:51 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id d3sm86380pbh.69.2011.07.03.12.14.48 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 12:14:50 -0700 (PDT) Date: Mon, 04 Jul 2011 00:41:38 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10beeac40b_19886980e074422ef(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10beea49fa_19886980e07441852"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752546 ----==_mimepart_4e10beea49fa_19886980e07441852 Date: Mon, 04 Jul 2011 00:41:38 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10beea49fa_19886980e074417d5"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10beea8702_19886980e074421c0(a)itsupport.mail> ----==_mimepart_4e10beea49fa_19886980e074417d5 Date: Mon, 04 Jul 2011 00:41:38 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10beea8702_19886980e07441974(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 12:41 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:12:00 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 21:05:04 +0200 id 00001F64.4E10BD60.00005E73 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 83C565653E; Sun, 3 Jul 2011 19:05:16 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 914AB56530 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 19:05:14 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id D8A4AEDC5E for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:04:55 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 04871-04 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:04:52 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 30FB0ECE99 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 21:04:52 +0200 (CEST) Received: by pvg11 with SMTP id 11so5532695pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 12:04:50 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=JEpHQPWTuFl/4I3sBk5A/st42S2X3lZD9EM78fPwyi4=; b=VDT1AzpVahIMYLRwnkaGwrjNJ23ZWGu1Ba8FGnUcOEsUdojMGfwgIWW0Evn7cCPHV8 bAV1cz0kZWRB9QdCDVNvJkyUR2XKUmJhRscUZfv/WGL4GdCLpLwCI4j23kq+l0aB56U2 4PGSFmPQ42kJmm9wQ10GSCN2gsKgh/RHV4t6U= Received: by 10.68.13.230 with SMTP id k6mr6430974pbc.341.1309719890454; Sun, 03 Jul 2011 12:04:50 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id u6sm3437912pbh.32.2011.07.03.12.04.47 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 12:04:49 -0700 (PDT) Date: Mon, 04 Jul 2011 00:31:37 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10bc91aa781_1984d66dd07440420(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10bc91a6a79_1984d66dd07440094"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752536 ----==_mimepart_4e10bc91a6a79_1984d66dd07440094 Date: Mon, 04 Jul 2011 00:31:37 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10bc91a2d70_1984d66dd074399c3"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10bc91aa781_1984d66dd07440390(a)itsupport.mail> ----==_mimepart_4e10bc91a2d70_1984d66dd074399c3 Date: Mon, 04 Jul 2011 00:31:37 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10bc91a6a79_1984d66dd0744012(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 12:31 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:01:36 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 20:55:05 +0200 id 00001F45.4E10BB09.00005CA8 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 4AD4D56517; Sun, 3 Jul 2011 18:55:17 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id DBCFA564DF for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 18:55:14 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 13107EDC70 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:54:56 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 03014-08 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:54:53 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id BF0F1EDC5E for <otrs(a)otrs.org>; Sun, 3 Jul 2011 20:54:52 +0200 (CEST) Received: by pvg11 with SMTP id 11so5527994pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 11:54:51 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=zwlXLKRZfnqO3o9DykiHPRB2nV0zZTtRrnmiWRQ0mLw=; b=RA2R0rYgpNr0BqDZnJhXPqpFX6qnCVqKcO5C+IFhKNjrOyYyBv/Jm3iXE/fGU7PhPu bxH8MBZMr7VOK8yhVZ6852Cw66zSsbs/OhqAa8hyap1XnjCpySU/c11TQmrn2kHk+ZMp l2uC40GcKlEp6Al4TOg3vCa8lEWQP0GvIxWJ4= Received: by 10.142.122.20 with SMTP id u20mr2571674wfc.388.1309719289937; Sun, 03 Jul 2011 11:54:49 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id l13sm1953771wfe.12.2011.07.03.11.54.47 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 11:54:49 -0700 (PDT) Date: Mon, 04 Jul 2011 00:21:37 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10ba39fe20_1989389d127438684(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10ba39c118_1989389d127438234"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752530 ----==_mimepart_4e10ba39c118_1989389d127438234 Date: Mon, 04 Jul 2011 00:21:37 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10ba39840f_1989389d1274381ed"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10ba39fe20_1989389d12743851f(a)itsupport.mail> ----==_mimepart_4e10ba39840f_1989389d1274381ed Date: Mon, 04 Jul 2011 00:21:37 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10ba39c118_1989389d1274383aa(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 12:21 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 20:51:11 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 20:50:32 +0200 id 00001F45.4E10B9F8.00005BA5 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 68312564DF; Sun, 3 Jul 2011 18:50:46 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id C29FE564DA for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 18:50:45 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 215B6EE095 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:50:27 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 03014-06 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:50:24 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 13E9CEBA39 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 20:50:22 +0200 (CEST) Received: by pvg11 with SMTP id 11so5525714pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 11:50:21 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=gBoW0Ho1/mVZxSDZF5s8Nl+PrFlKiHpvUhFB5MiSWHg=; b=WwK+IpT3FDA21vX/y7++OXzL1lOhz3aYCoAlmsSpgYNvkaaeC4WAwpHn8avm7ygzOU wY+cyW35Adn77iOz+WZwQrkYgWwVaHdYA9mVyeo2/IEMFijh6MvDF3+GRXBL6Oqo4xhq EKJzsljgPhc9+Ush+WjAuKNP6sy4zJd7akTdM= Received: by 10.142.122.27 with SMTP id u27mr2612811wfc.2.1309719019138; Sun, 03 Jul 2011 11:50:19 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id x1sm3432167pbb.18.2011.07.03.11.50.16 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 11:50:18 -0700 (PDT) Date: Mon, 04 Jul 2011 00:17:06 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10b92aebda5_1984cae7b27436849(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10b92ae809d_1984cae7b274364da"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752516 ----==_mimepart_4e10b92ae809d_1984cae7b274364da Date: Mon, 04 Jul 2011 00:17:06 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10b92ae4395_1984cae7b274363d8"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10b92aebda5_1984cae7b274367b(a)itsupport.mail> ----==_mimepart_4e10b92ae4395_1984cae7b274363d8 Date: Mon, 04 Jul 2011 00:17:06 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10b92ae809d_1984cae7b27436590(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 12:16 am, michiel.beijen(a)otrs.com wrote: Hi Mikael, If you want to authenticate with CAS you only need to configure Apache to use mod_auth_cas (see https://wiki.jasig.org/display/CASC/mod_auth_cas) . When you have that set up you then can simply use the BasicAuth authentication for OTRS. We have multiple customers that are using this with good results. There's nothing that you should need to hack in OTRS for this. If you want you can contact us for commercial support. -- Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com Increase efficiency up to 30% - get OTRS Help Desk 3.0: http://www.otrs.com/ ------ On Jul 03, 2011 @ 03:31 am, mikael.kermorgant(a)gmail.com wrote: Hello, I have setup otrs 3.0.5 with single sign on based on apache and mod_cas. As this could be a problem when having different authentication scenarios for agents and customers, I have tried to setup a CAS auth module by copy/pasting code snippets here and there (I don't know perl...). I think I'm almost there but I have an annoying bug I'm asking help for now. I have created a CAS.pm file in /opt/otrs/Kernel/System/CustomerAuth ==== use CGI; use AuthCAS; use CGI; use CGI::Carp qw( fatalsToBrowser ); ... sub Auth { my ( $Self, %Param ) = @_; my $cas = new AuthCAS(casUrl => 'https://sso.paris.iufm.fr/cas'); my $app_url = 'http://support.paris.iufm.fr/otrs/customer.pl'; unless ($ENV{QUERY_STRING} =~ /ticket=/) { ### ### Redirect the User for login at CAS ### my $login_url = $cas->getServerLoginURL($app_url); printf "Location: $login_url\n\n"; exit 0; } $ENV{QUERY_STRING} =~ /ticket=([^&]+)/; my $ST = $1; my $User = $cas->validateST($app_url, $ST); # return user return $User; } ============ The problem is with the line "unless ($ENV{QUERY_STRING} =~ /ticket=/) {". It seems the $ENV{QUERY_STRING} is empty (not tested but I end in an infinite loop, due to falling in this condition evrytime) Would somebody have an idea about how to fix this check ? Regards, -- Mikael Kermorgant ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/5488

1 0

[Ticket #5489] Trying to develop on otrs
by KIRAN IT 03 Jul '11

03 Jul '11

This is a notification from the Help Desk. On Jul 04, 2011 @ 01:01 am, mikemartin221(a)gmail.com wrote: I am trying to learn how to develop on otrs. I want to add a new button under the Tickets toolbar. I can't even figure that out. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/5489

1 0

Trying to develop on otrs
by Michael A. Martin 03 Jul '11

03 Jul '11

I am trying to learn how to develop on otrs. I want to add a new button under the Tickets toolbar. I can't even figure that out.

1 0

[Ticket #5488] CAS single sign on with perl authcas module
by KIRAN IT 03 Jul '11

03 Jul '11

This is a notification from the Help Desk. On Jul 04, 2011 @ 12:51 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:20:42 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 21:15:08 +0200 id 00001F63.4E10BFBC.000064A1 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 1C16756600; Sun, 3 Jul 2011 19:15:19 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id CC5DC5655A for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 19:15:15 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id EC84EEE0B8 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:14:56 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 05772-02 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:14:55 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 9FE54ECE99 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 21:14:54 +0200 (CEST) Received: by pvg11 with SMTP id 11so5537566pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 12:14:52 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=hb3yMV/K5cRR0uzvi6LxHbTtVnVwkNx9sZZdZWCuX90=; b=SZjJs3xAKVqo+F/016+CuX1Bjq2v7oRIGkFc8R/IMGeoJmX/8P6PzTDg8XWz6umG9j u+CcMAYjwUGQQXyqSPRocjHj72GfU6T0+//PogSDVD1lop5lduUIzSZH2ktWFZ/SWoxZ Xq95PFZEpTG0kLjn6KM3oVWHeBg2CZRm+bRrY= Received: by 10.68.62.231 with SMTP id b7mr6685047pbs.225.1309720491450; Sun, 03 Jul 2011 12:14:51 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id d3sm86380pbh.69.2011.07.03.12.14.48 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 12:14:50 -0700 (PDT) Date: Mon, 04 Jul 2011 00:41:38 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10beeac40b_19886980e074422ef(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10beea49fa_19886980e07441852"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752546 ----==_mimepart_4e10beea49fa_19886980e07441852 Date: Mon, 04 Jul 2011 00:41:38 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10beea49fa_19886980e074417d5"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10beea8702_19886980e074421c0(a)itsupport.mail> ----==_mimepart_4e10beea49fa_19886980e074417d5 Date: Mon, 04 Jul 2011 00:41:38 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10beea8702_19886980e07441974(a)itsupport.mail> This is a notification from the Help Desk. ==Ticket History== On Jul 04, 2011 @ 12:41 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:12:00 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 21:05:04 +0200 id 00001F64.4E10BD60.00005E73 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 83C565653E; Sun, 3 Jul 2011 19:05:16 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 914AB56530 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 19:05:14 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id D8A4AEDC5E for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:04:55 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 04871-04 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:04:52 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 30FB0ECE99 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 21:04:52 +0200 (CEST) Received: by pvg11 with SMTP id 11so5532695pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 12:04:50 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=JEpHQPWTuFl/4I3sBk5A/st42S2X3lZD9EM78fPwyi4=; b=VDT1AzpVahIMYLRwnkaGwrjNJ23ZWGu1Ba8FGnUcOEsUdojMGfwgIWW0Evn7cCPHV8 bAV1cz0kZWRB9QdCDVNvJkyUR2XKUmJhRscUZfv/WGL4GdCLpLwCI4j23kq+l0aB56U2 4PGSFmPQ42kJmm9wQ10GSCN2gsKgh/RHV4t6U= Received: by 10.68.13.230 with SMTP id k6mr6430974pbc.341.1309719890454; Sun, 03 Jul 2011 12:04:50 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id u6sm3437912pbh.32.2011.07.03.12.04.47 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 12:04:49 -0700 (PDT) Date: Mon, 04 Jul 2011 00:31:37 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10bc91aa781_1984d66dd07440420(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10bc91a6a79_1984d66dd07440094"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752536 ----==_mimepart_4e10bc91a6a79_1984d66dd07440094 Date: Mon, 04 Jul 2011 00:31:37 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10bc91a2d70_1984d66dd074399c3"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10bc91aa781_1984d66dd07440390(a)itsupport.mail> ----==_mimepart_4e10bc91a2d70_1984d66dd074399c3 Date: Mon, 04 Jul 2011 00:31:37 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10bc91a6a79_1984d66dd0744012(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 12:31 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:01:36 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 20:55:05 +0200 id 00001F45.4E10BB09.00005CA8 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 4AD4D56517; Sun, 3 Jul 2011 18:55:17 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id DBCFA564DF for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 18:55:14 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 13107EDC70 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:54:56 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 03014-08 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:54:53 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id BF0F1EDC5E for <otrs(a)otrs.org>; Sun, 3 Jul 2011 20:54:52 +0200 (CEST) Received: by pvg11 with SMTP id 11so5527994pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 11:54:51 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=zwlXLKRZfnqO3o9DykiHPRB2nV0zZTtRrnmiWRQ0mLw=; b=RA2R0rYgpNr0BqDZnJhXPqpFX6qnCVqKcO5C+IFhKNjrOyYyBv/Jm3iXE/fGU7PhPu bxH8MBZMr7VOK8yhVZ6852Cw66zSsbs/OhqAa8hyap1XnjCpySU/c11TQmrn2kHk+ZMp l2uC40GcKlEp6Al4TOg3vCa8lEWQP0GvIxWJ4= Received: by 10.142.122.20 with SMTP id u20mr2571674wfc.388.1309719289937; Sun, 03 Jul 2011 11:54:49 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id l13sm1953771wfe.12.2011.07.03.11.54.47 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 11:54:49 -0700 (PDT) Date: Mon, 04 Jul 2011 00:21:37 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10ba39fe20_1989389d127438684(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10ba39c118_1989389d127438234"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752530 ----==_mimepart_4e10ba39c118_1989389d127438234 Date: Mon, 04 Jul 2011 00:21:37 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10ba39840f_1989389d1274381ed"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10ba39fe20_1989389d12743851f(a)itsupport.mail> ----==_mimepart_4e10ba39840f_1989389d1274381ed Date: Mon, 04 Jul 2011 00:21:37 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10ba39c118_1989389d1274383aa(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 12:21 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 20:51:11 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 20:50:32 +0200 id 00001F45.4E10B9F8.00005BA5 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 68312564DF; Sun, 3 Jul 2011 18:50:46 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id C29FE564DA for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 18:50:45 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 215B6EE095 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:50:27 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 03014-06 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:50:24 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 13E9CEBA39 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 20:50:22 +0200 (CEST) Received: by pvg11 with SMTP id 11so5525714pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 11:50:21 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=gBoW0Ho1/mVZxSDZF5s8Nl+PrFlKiHpvUhFB5MiSWHg=; b=WwK+IpT3FDA21vX/y7++OXzL1lOhz3aYCoAlmsSpgYNvkaaeC4WAwpHn8avm7ygzOU wY+cyW35Adn77iOz+WZwQrkYgWwVaHdYA9mVyeo2/IEMFijh6MvDF3+GRXBL6Oqo4xhq EKJzsljgPhc9+Ush+WjAuKNP6sy4zJd7akTdM= Received: by 10.142.122.27 with SMTP id u27mr2612811wfc.2.1309719019138; Sun, 03 Jul 2011 11:50:19 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id x1sm3432167pbb.18.2011.07.03.11.50.16 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 11:50:18 -0700 (PDT) Date: Mon, 04 Jul 2011 00:17:06 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10b92aebda5_1984cae7b27436849(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10b92ae809d_1984cae7b274364da"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752516 ----==_mimepart_4e10b92ae809d_1984cae7b274364da Date: Mon, 04 Jul 2011 00:17:06 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10b92ae4395_1984cae7b274363d8"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10b92aebda5_1984cae7b274367b(a)itsupport.mail> ----==_mimepart_4e10b92ae4395_1984cae7b274363d8 Date: Mon, 04 Jul 2011 00:17:06 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10b92ae809d_1984cae7b27436590(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 12:16 am, michiel.beijen(a)otrs.com wrote: Hi Mikael, If you want to authenticate with CAS you only need to configure Apache to use mod_auth_cas (see https://wiki.jasig.org/display/CASC/mod_auth_cas) . When you have that set up you then can simply use the BasicAuth authentication for OTRS. We have multiple customers that are using this with good results. There's nothing that you should need to hack in OTRS for this. If you want you can contact us for commercial support. -- Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com Increase efficiency up to 30% - get OTRS Help Desk 3.0: http://www.otrs.com/ ------ On Jul 03, 2011 @ 03:31 am, mikael.kermorgant(a)gmail.com wrote: Hello, I have setup otrs 3.0.5 with single sign on based on apache and mod_cas. As this could be a problem when having different authentication scenarios for agents and customers, I have tried to setup a CAS auth module by copy/pasting code snippets here and there (I don't know perl...). I think I'm almost there but I have an annoying bug I'm asking help for now. I have created a CAS.pm file in /opt/otrs/Kernel/System/CustomerAuth ==== use CGI; use AuthCAS; use CGI; use CGI::Carp qw( fatalsToBrowser ); ... sub Auth { my ( $Self, %Param ) = @_; my $cas = new AuthCAS(casUrl => 'https://sso.paris.iufm.fr/cas'); my $app_url = 'http://support.paris.iufm.fr/otrs/customer.pl'; unless ($ENV{QUERY_STRING} =~ /ticket=/) { ### ### Redirect the User for login at CAS ### my $login_url = $cas->getServerLoginURL($app_url); printf "Location: $login_url\n\n"; exit 0; } $ENV{QUERY_STRING} =~ /ticket=([^&]+)/; my $ST = $1; my $User = $cas->validateST($app_url, $ST); # return user return $User; } ============ The problem is with the line "unless ($ENV{QUERY_STRING} =~ /ticket=/) {". It seems the $ENV{QUERY_STRING} is empty (not tested but I end in an infinite loop, due to falling in this condition evrytime) Would somebody have an idea about how to fix this check ? Regards, -- Mikael Kermorgant ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/5488

1 0

[Ticket #5488] CAS single sign on with perl authcas module
by KIRAN IT 03 Jul '11

03 Jul '11

This is a notification from the Help Desk. On Jul 04, 2011 @ 12:41 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:12:00 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 21:05:04 +0200 id 00001F64.4E10BD60.00005E73 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 83C565653E; Sun, 3 Jul 2011 19:05:16 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 914AB56530 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 19:05:14 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id D8A4AEDC5E for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:04:55 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 04871-04 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:04:52 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 30FB0ECE99 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 21:04:52 +0200 (CEST) Received: by pvg11 with SMTP id 11so5532695pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 12:04:50 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=JEpHQPWTuFl/4I3sBk5A/st42S2X3lZD9EM78fPwyi4=; b=VDT1AzpVahIMYLRwnkaGwrjNJ23ZWGu1Ba8FGnUcOEsUdojMGfwgIWW0Evn7cCPHV8 bAV1cz0kZWRB9QdCDVNvJkyUR2XKUmJhRscUZfv/WGL4GdCLpLwCI4j23kq+l0aB56U2 4PGSFmPQ42kJmm9wQ10GSCN2gsKgh/RHV4t6U= Received: by 10.68.13.230 with SMTP id k6mr6430974pbc.341.1309719890454; Sun, 03 Jul 2011 12:04:50 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id u6sm3437912pbh.32.2011.07.03.12.04.47 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 12:04:49 -0700 (PDT) Date: Mon, 04 Jul 2011 00:31:37 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10bc91aa781_1984d66dd07440420(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10bc91a6a79_1984d66dd07440094"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752536 ----==_mimepart_4e10bc91a6a79_1984d66dd07440094 Date: Mon, 04 Jul 2011 00:31:37 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10bc91a2d70_1984d66dd074399c3"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10bc91aa781_1984d66dd07440390(a)itsupport.mail> ----==_mimepart_4e10bc91a2d70_1984d66dd074399c3 Date: Mon, 04 Jul 2011 00:31:37 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10bc91a6a79_1984d66dd0744012(a)itsupport.mail> This is a notification from the Help Desk. ==Ticket History== On Jul 04, 2011 @ 12:31 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:01:36 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 20:55:05 +0200 id 00001F45.4E10BB09.00005CA8 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 4AD4D56517; Sun, 3 Jul 2011 18:55:17 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id DBCFA564DF for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 18:55:14 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 13107EDC70 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:54:56 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 03014-08 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:54:53 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id BF0F1EDC5E for <otrs(a)otrs.org>; Sun, 3 Jul 2011 20:54:52 +0200 (CEST) Received: by pvg11 with SMTP id 11so5527994pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 11:54:51 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=zwlXLKRZfnqO3o9DykiHPRB2nV0zZTtRrnmiWRQ0mLw=; b=RA2R0rYgpNr0BqDZnJhXPqpFX6qnCVqKcO5C+IFhKNjrOyYyBv/Jm3iXE/fGU7PhPu bxH8MBZMr7VOK8yhVZ6852Cw66zSsbs/OhqAa8hyap1XnjCpySU/c11TQmrn2kHk+ZMp l2uC40GcKlEp6Al4TOg3vCa8lEWQP0GvIxWJ4= Received: by 10.142.122.20 with SMTP id u20mr2571674wfc.388.1309719289937; Sun, 03 Jul 2011 11:54:49 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id l13sm1953771wfe.12.2011.07.03.11.54.47 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 11:54:49 -0700 (PDT) Date: Mon, 04 Jul 2011 00:21:37 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10ba39fe20_1989389d127438684(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10ba39c118_1989389d127438234"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752530 ----==_mimepart_4e10ba39c118_1989389d127438234 Date: Mon, 04 Jul 2011 00:21:37 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10ba39840f_1989389d1274381ed"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10ba39fe20_1989389d12743851f(a)itsupport.mail> ----==_mimepart_4e10ba39840f_1989389d1274381ed Date: Mon, 04 Jul 2011 00:21:37 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10ba39c118_1989389d1274383aa(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 12:21 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 20:51:11 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 20:50:32 +0200 id 00001F45.4E10B9F8.00005BA5 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 68312564DF; Sun, 3 Jul 2011 18:50:46 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id C29FE564DA for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 18:50:45 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 215B6EE095 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:50:27 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 03014-06 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:50:24 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 13E9CEBA39 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 20:50:22 +0200 (CEST) Received: by pvg11 with SMTP id 11so5525714pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 11:50:21 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=gBoW0Ho1/mVZxSDZF5s8Nl+PrFlKiHpvUhFB5MiSWHg=; b=WwK+IpT3FDA21vX/y7++OXzL1lOhz3aYCoAlmsSpgYNvkaaeC4WAwpHn8avm7ygzOU wY+cyW35Adn77iOz+WZwQrkYgWwVaHdYA9mVyeo2/IEMFijh6MvDF3+GRXBL6Oqo4xhq EKJzsljgPhc9+Ush+WjAuKNP6sy4zJd7akTdM= Received: by 10.142.122.27 with SMTP id u27mr2612811wfc.2.1309719019138; Sun, 03 Jul 2011 11:50:19 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id x1sm3432167pbb.18.2011.07.03.11.50.16 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 11:50:18 -0700 (PDT) Date: Mon, 04 Jul 2011 00:17:06 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10b92aebda5_1984cae7b27436849(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10b92ae809d_1984cae7b274364da"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752516 ----==_mimepart_4e10b92ae809d_1984cae7b274364da Date: Mon, 04 Jul 2011 00:17:06 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10b92ae4395_1984cae7b274363d8"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10b92aebda5_1984cae7b274367b(a)itsupport.mail> ----==_mimepart_4e10b92ae4395_1984cae7b274363d8 Date: Mon, 04 Jul 2011 00:17:06 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10b92ae809d_1984cae7b27436590(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 12:16 am, michiel.beijen(a)otrs.com wrote: Hi Mikael, If you want to authenticate with CAS you only need to configure Apache to use mod_auth_cas (see https://wiki.jasig.org/display/CASC/mod_auth_cas) . When you have that set up you then can simply use the BasicAuth authentication for OTRS. We have multiple customers that are using this with good results. There's nothing that you should need to hack in OTRS for this. If you want you can contact us for commercial support. -- Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com Increase efficiency up to 30% - get OTRS Help Desk 3.0: http://www.otrs.com/ ------ On Jul 03, 2011 @ 03:31 am, mikael.kermorgant(a)gmail.com wrote: Hello, I have setup otrs 3.0.5 with single sign on based on apache and mod_cas. As this could be a problem when having different authentication scenarios for agents and customers, I have tried to setup a CAS auth module by copy/pasting code snippets here and there (I don't know perl...). I think I'm almost there but I have an annoying bug I'm asking help for now. I have created a CAS.pm file in /opt/otrs/Kernel/System/CustomerAuth ==== use CGI; use AuthCAS; use CGI; use CGI::Carp qw( fatalsToBrowser ); ... sub Auth { my ( $Self, %Param ) = @_; my $cas = new AuthCAS(casUrl => 'https://sso.paris.iufm.fr/cas'); my $app_url = 'http://support.paris.iufm.fr/otrs/customer.pl'; unless ($ENV{QUERY_STRING} =~ /ticket=/) { ### ### Redirect the User for login at CAS ### my $login_url = $cas->getServerLoginURL($app_url); printf "Location: $login_url\n\n"; exit 0; } $ENV{QUERY_STRING} =~ /ticket=([^&]+)/; my $ST = $1; my $User = $cas->validateST($app_url, $ST); # return user return $User; } ============ The problem is with the line "unless ($ENV{QUERY_STRING} =~ /ticket=/) {". It seems the $ENV{QUERY_STRING} is empty (not tested but I end in an infinite loop, due to falling in this condition evrytime) Would somebody have an idea about how to fix this check ? Regards, -- Mikael Kermorgant ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/5488

1 0

[Ticket #5488] CAS single sign on with perl authcas module
by KIRAN IT 03 Jul '11

03 Jul '11

This is a notification from the Help Desk. On Jul 04, 2011 @ 12:31 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:01:36 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 20:55:05 +0200 id 00001F45.4E10BB09.00005CA8 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 4AD4D56517; Sun, 3 Jul 2011 18:55:17 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id DBCFA564DF for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 18:55:14 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 13107EDC70 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:54:56 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 03014-08 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:54:53 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id BF0F1EDC5E for <otrs(a)otrs.org>; Sun, 3 Jul 2011 20:54:52 +0200 (CEST) Received: by pvg11 with SMTP id 11so5527994pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 11:54:51 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=zwlXLKRZfnqO3o9DykiHPRB2nV0zZTtRrnmiWRQ0mLw=; b=RA2R0rYgpNr0BqDZnJhXPqpFX6qnCVqKcO5C+IFhKNjrOyYyBv/Jm3iXE/fGU7PhPu bxH8MBZMr7VOK8yhVZ6852Cw66zSsbs/OhqAa8hyap1XnjCpySU/c11TQmrn2kHk+ZMp l2uC40GcKlEp6Al4TOg3vCa8lEWQP0GvIxWJ4= Received: by 10.142.122.20 with SMTP id u20mr2571674wfc.388.1309719289937; Sun, 03 Jul 2011 11:54:49 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id l13sm1953771wfe.12.2011.07.03.11.54.47 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 11:54:49 -0700 (PDT) Date: Mon, 04 Jul 2011 00:21:37 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10ba39fe20_1989389d127438684(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10ba39c118_1989389d127438234"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752530 ----==_mimepart_4e10ba39c118_1989389d127438234 Date: Mon, 04 Jul 2011 00:21:37 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10ba39840f_1989389d1274381ed"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10ba39fe20_1989389d12743851f(a)itsupport.mail> ----==_mimepart_4e10ba39840f_1989389d1274381ed Date: Mon, 04 Jul 2011 00:21:37 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10ba39c118_1989389d1274383aa(a)itsupport.mail> This is a notification from the Help Desk. ==Ticket History== On Jul 04, 2011 @ 12:21 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 20:51:11 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 20:50:32 +0200 id 00001F45.4E10B9F8.00005BA5 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 68312564DF; Sun, 3 Jul 2011 18:50:46 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id C29FE564DA for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 18:50:45 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 215B6EE095 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:50:27 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 03014-06 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:50:24 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 13E9CEBA39 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 20:50:22 +0200 (CEST) Received: by pvg11 with SMTP id 11so5525714pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 11:50:21 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=gBoW0Ho1/mVZxSDZF5s8Nl+PrFlKiHpvUhFB5MiSWHg=; b=WwK+IpT3FDA21vX/y7++OXzL1lOhz3aYCoAlmsSpgYNvkaaeC4WAwpHn8avm7ygzOU wY+cyW35Adn77iOz+WZwQrkYgWwVaHdYA9mVyeo2/IEMFijh6MvDF3+GRXBL6Oqo4xhq EKJzsljgPhc9+Ush+WjAuKNP6sy4zJd7akTdM= Received: by 10.142.122.27 with SMTP id u27mr2612811wfc.2.1309719019138; Sun, 03 Jul 2011 11:50:19 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id x1sm3432167pbb.18.2011.07.03.11.50.16 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 11:50:18 -0700 (PDT) Date: Mon, 04 Jul 2011 00:17:06 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10b92aebda5_1984cae7b27436849(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10b92ae809d_1984cae7b274364da"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752516 ----==_mimepart_4e10b92ae809d_1984cae7b274364da Date: Mon, 04 Jul 2011 00:17:06 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10b92ae4395_1984cae7b274363d8"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10b92aebda5_1984cae7b274367b(a)itsupport.mail> ----==_mimepart_4e10b92ae4395_1984cae7b274363d8 Date: Mon, 04 Jul 2011 00:17:06 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10b92ae809d_1984cae7b27436590(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 12:16 am, michiel.beijen(a)otrs.com wrote: Hi Mikael, If you want to authenticate with CAS you only need to configure Apache to use mod_auth_cas (see https://wiki.jasig.org/display/CASC/mod_auth_cas) . When you have that set up you then can simply use the BasicAuth authentication for OTRS. We have multiple customers that are using this with good results. There's nothing that you should need to hack in OTRS for this. If you want you can contact us for commercial support. -- Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com Increase efficiency up to 30% - get OTRS Help Desk 3.0: http://www.otrs.com/ ------ On Jul 03, 2011 @ 03:31 am, mikael.kermorgant(a)gmail.com wrote: Hello, I have setup otrs 3.0.5 with single sign on based on apache and mod_cas. As this could be a problem when having different authentication scenarios for agents and customers, I have tried to setup a CAS auth module by copy/pasting code snippets here and there (I don't know perl...). I think I'm almost there but I have an annoying bug I'm asking help for now. I have created a CAS.pm file in /opt/otrs/Kernel/System/CustomerAuth ==== use CGI; use AuthCAS; use CGI; use CGI::Carp qw( fatalsToBrowser ); ... sub Auth { my ( $Self, %Param ) = @_; my $cas = new AuthCAS(casUrl => 'https://sso.paris.iufm.fr/cas'); my $app_url = 'http://support.paris.iufm.fr/otrs/customer.pl'; unless ($ENV{QUERY_STRING} =~ /ticket=/) { ### ### Redirect the User for login at CAS ### my $login_url = $cas->getServerLoginURL($app_url); printf "Location: $login_url\n\n"; exit 0; } $ENV{QUERY_STRING} =~ /ticket=([^&]+)/; my $ST = $1; my $User = $cas->validateST($app_url, $ST); # return user return $User; } ============ The problem is with the line "unless ($ENV{QUERY_STRING} =~ /ticket=/) {". It seems the $ENV{QUERY_STRING} is empty (not tested but I end in an infinite loop, due to falling in this condition evrytime) Would somebody have an idea about how to fix this check ? Regards, -- Mikael Kermorgant ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/5488

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[Ticket #5488] CAS single sign on with perl authcas module
by KIRAN IT 03 Jul '11

03 Jul '11

This is a notification from the Help Desk. On Jul 04, 2011 @ 12:21 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 20:51:11 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 20:50:32 +0200 id 00001F45.4E10B9F8.00005BA5 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 68312564DF; Sun, 3 Jul 2011 18:50:46 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id C29FE564DA for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 18:50:45 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 215B6EE095 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:50:27 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 03014-06 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:50:24 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 13E9CEBA39 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 20:50:22 +0200 (CEST) Received: by pvg11 with SMTP id 11so5525714pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 11:50:21 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=gBoW0Ho1/mVZxSDZF5s8Nl+PrFlKiHpvUhFB5MiSWHg=; b=WwK+IpT3FDA21vX/y7++OXzL1lOhz3aYCoAlmsSpgYNvkaaeC4WAwpHn8avm7ygzOU wY+cyW35Adn77iOz+WZwQrkYgWwVaHdYA9mVyeo2/IEMFijh6MvDF3+GRXBL6Oqo4xhq EKJzsljgPhc9+Ush+WjAuKNP6sy4zJd7akTdM= Received: by 10.142.122.27 with SMTP id u27mr2612811wfc.2.1309719019138; Sun, 03 Jul 2011 11:50:19 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id x1sm3432167pbb.18.2011.07.03.11.50.16 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 11:50:18 -0700 (PDT) Date: Mon, 04 Jul 2011 00:17:06 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10b92aebda5_1984cae7b27436849(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10b92ae809d_1984cae7b274364da"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752516 ----==_mimepart_4e10b92ae809d_1984cae7b274364da Date: Mon, 04 Jul 2011 00:17:06 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10b92ae4395_1984cae7b274363d8"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10b92aebda5_1984cae7b274367b(a)itsupport.mail> ----==_mimepart_4e10b92ae4395_1984cae7b274363d8 Date: Mon, 04 Jul 2011 00:17:06 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10b92ae809d_1984cae7b27436590(a)itsupport.mail> This is a notification from the Help Desk. ==Ticket History== On Jul 04, 2011 @ 12:16 am, michiel.beijen(a)otrs.com wrote: Hi Mikael, If you want to authenticate with CAS you only need to configure Apache to use mod_auth_cas (see https://wiki.jasig.org/display/CASC/mod_auth_cas) . When you have that set up you then can simply use the BasicAuth authentication for OTRS. We have multiple customers that are using this with good results. There's nothing that you should need to hack in OTRS for this. If you want you can contact us for commercial support. -- Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com Increase efficiency up to 30% - get OTRS Help Desk 3.0: http://www.otrs.com/ ------ On Jul 03, 2011 @ 03:31 am, mikael.kermorgant(a)gmail.com wrote: Hello, I have setup otrs 3.0.5 with single sign on based on apache and mod_cas. As this could be a problem when having different authentication scenarios for agents and customers, I have tried to setup a CAS auth module by copy/pasting code snippets here and there (I don't know perl...). I think I'm almost there but I have an annoying bug I'm asking help for now. I have created a CAS.pm file in /opt/otrs/Kernel/System/CustomerAuth ==== use CGI; use AuthCAS; use CGI; use CGI::Carp qw( fatalsToBrowser ); ... sub Auth { my ( $Self, %Param ) = @_; my $cas = new AuthCAS(casUrl => 'https://sso.paris.iufm.fr/cas'); my $app_url = 'http://support.paris.iufm.fr/otrs/customer.pl'; unless ($ENV{QUERY_STRING} =~ /ticket=/) { ### ### Redirect the User for login at CAS ### my $login_url = $cas->getServerLoginURL($app_url); printf "Location: $login_url\n\n"; exit 0; } $ENV{QUERY_STRING} =~ /ticket=([^&]+)/; my $ST = $1; my $User = $cas->validateST($app_url, $ST); # return user return $User; } ============ The problem is with the line "unless ($ENV{QUERY_STRING} =~ /ticket=/) {". It seems the $ENV{QUERY_STRING} is empty (not tested but I end in an infinite loop, due to falling in this condition evrytime) Would somebody have an idea about how to fix this check ? Regards, -- Mikael Kermorgant ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/5488

1 0

[Ticket #5488] CAS single sign on with perl authcas module
by KIRAN IT 03 Jul '11

03 Jul '11

This is a notification from the Help Desk. On Jul 04, 2011 @ 12:16 am, michiel.beijen(a)otrs.com wrote: Hi Mikael, If you want to authenticate with CAS you only need to configure Apache to use mod_auth_cas (see https://wiki.jasig.org/display/CASC/mod_auth_cas) . When you have that set up you then can simply use the BasicAuth authentication for OTRS. We have multiple customers that are using this with good results. There's nothing that you should need to hack in OTRS for this. If you want you can contact us for commercial support. -- Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com Increase efficiency up to 30% - get OTRS Help Desk 3.0: http://www.otrs.com/ ==Ticket History== On Jul 03, 2011 @ 03:31 am, mikael.kermorgant(a)gmail.com wrote: Hello, I have setup otrs 3.0.5 with single sign on based on apache and mod_cas. As this could be a problem when having different authentication scenarios for agents and customers, I have tried to setup a CAS auth module by copy/pasting code snippets here and there (I don't know perl...). I think I'm almost there but I have an annoying bug I'm asking help for now. I have created a CAS.pm file in /opt/otrs/Kernel/System/CustomerAuth ==== use CGI; use AuthCAS; use CGI; use CGI::Carp qw( fatalsToBrowser ); ... sub Auth { my ( $Self, %Param ) = @_; my $cas = new AuthCAS(casUrl => 'https://sso.paris.iufm.fr/cas'); my $app_url = 'http://support.paris.iufm.fr/otrs/customer.pl'; unless ($ENV{QUERY_STRING} =~ /ticket=/) { ### ### Redirect the User for login at CAS ### my $login_url = $cas->getServerLoginURL($app_url); printf "Location: $login_url\n\n"; exit 0; } $ENV{QUERY_STRING} =~ /ticket=([^&]+)/; my $ST = $1; my $User = $cas->validateST($app_url, $ST); # return user return $User; } ============ The problem is with the line "unless ($ENV{QUERY_STRING} =~ /ticket=/) {". It seems the $ENV{QUERY_STRING} is empty (not tested but I end in an infinite loop, due to falling in this condition evrytime) Would somebody have an idea about how to fix this check ? Regards, -- Mikael Kermorgant ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/5488

1 0

2 customer auth backends, first one being HTTPBasicAuth
by Mikael Kermorgant 02 Jul '11

02 Jul '11

Hello, I have an otrs 3.0.5 setup, currently authenticated by apache (HTTPBasicAuth) I would like to add the local db auth system for the customer backend, and have followed the method telled by the FAQ http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=219 However, that did not work. Apache's error log kept telling me "Message: Need User!" Can somebody tell me if its due to HTTPBasicAuth which cannot be used with another auth backend, or if my setup has to be corrected ? Regards, -- Mikael Kermorgant

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Re: [otrs] [Ticket #1571] Customer Company
by Sarper SARIDAL 02 Jul '11

02 Jul '11

Today I received over 300 mails from KIRAN IT... Sent from my Windows Phone ------------------------------ From: KIRAN IT Sent: Saturday, July 02, 2011 3:03 PM To: otrs(a)otrs.org Subject: [otrs] [Ticket #1571] Customer Company *On Jul 02, 2011 @ 04:37 pm, mark.shepard(a)canoe-ventures.com wrote:* Elva - This helped tremendously - thank you very much. I now have a dropdown for "CustomerID" (which lists available Companies, as expected) when I create new Customers. That said, I noticed that the "CustomerID" field when creating a new ticket is still a free text field, not a dropdown. Is there any way I can enable all CustomerID fields to become Company dropdowns? Thanks, Mark From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Elva Novoa Sent: Thursday, November 18, 2010 3:56 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Customer Company Hi Mark, Yes, in the you have to open the Defaults.pm and copy the sections that correspond to $Self->{CustomerUser} and $Self->{CustomerCompany}, paste them into the Config.pm and uncomment the line for customer company support (CustomerCompanySupport => 1,) in Config.pm and you are done! I hope this helps :-) Regards, Elva Ticket History ------------------------------ *On Jul 02, 2011 @ 04:36 pm, en(a)otrs.com wrote:* Hi Mark, Yes, in the you have to open the Defaults.pm and copy the sections that correspond to $Self->{CustomerUser} and $Self->{CustomerCompany}, paste them into the Config.pm and uncomment the line for customer company support (CustomerCompanySupport => 1,) in Config.pm and you are done! I hope this helps :-) Regards, Elva ------------------------------ *On Jul 02, 2011 @ 04:36 pm, en(a)otrs.com wrote:* In the admin area go to Customer Company and add a new one (remember the CustomerID), after that you can modify your existing customers or create new ones, and associate them with that company by having the same entry in the CustomerID. Regards, Elva ------------------------------ *On Jul 02, 2011 @ 04:36 pm, mark.shepard(a)canoe-ventures.com wrote:* Elva - Is there an option that must be set to have this dropdown displayed if I'm running v3.0.1? From Admin --> Customer Companies, I set up a few unique companies. If I then go to Admin --> Customers --> Add Customer, the "CustomerID" field is just a normal text entry field... not a dropdown. Thoughts? Thanks, Mark From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jober Mijares Sent: Thursday, November 18, 2010 2:39 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Customer Company Thanks I work with the version 2.4.7 But how i make the link between the company and the client. Sorry but i don't find the option --- El mié, 11/17/10, Elva Novoa <en(a)otrs.com> escribió: De: Elva Novoa <en(a)otrs.com> Asunto: Re: [otrs] Customer Company A: "User questions and discussions about OTRS." <otrs(a)otrs.org> Fecha: miércoles, 17 de noviembre de 2010, 01:15 pm ------------------------------ *On Jul 02, 2011 @ 04:15 pm, mark.shepard(a)canoe-ventures.com wrote:* Attachment: ------------------------------ *On Jul 02, 2011 @ 04:15 pm, mark.shepard(a)canoe-ventures.com wrote:* Elva - Hmm, so that brings up another question then. (Thanks again for your help on this.) How can I give my agents access to update customer and company information in case they are logging a ticket for a customer that has not yet been entered into the 'Customers' tab of OTRS (we're not connecting to an external customer DB)? It appears that by default, the Customers and Companies screens are only available to those with an 'admin' role. I tried to dig around, and it looks like I just need to open up AdminCustomerUser, so from Admin --> Sysconfig --> Framework --> Frontend::Admin::ModuleRegistration, I took a look at Frontend::Module###AdminCustomerUser, but the 'Group' already has both 'admin' and 'users'. Yet, those with 'user' permissions cannot access the Customers screen (they get an "Insufficient Rights: Message - No Permission to use this frontend module!" if they try to navigate to <host>/otrs/ index.pl?Action=AdminCustomerUser;Nav=Agent). Below is a screen capture of my settings for AdminCustomerUser... your help is much appreciated! -Mark [cid:image002.jpg@01CB92D7.2409D840] From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Elva Novoa Sent: Thursday, December 02, 2010 12:45 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Customer Company Mark, I don't think that you can make the CustomerID a drop-down in the new ticket screen, but this field is automatically filled when you select a customer, just as the customer information and history. Regards, Elva ------------------------------ *On Jul 02, 2011 @ 04:15 pm, en(a)otrs.com wrote:* Attachment: ------------------------------ *On Jul 02, 2011 @ 04:15 pm, en(a)otrs.com wrote:* Mark, The problem is that your "users" group only has ro (read only) permission. If you want your agents defined in the users group to be able to register new customers and companies, just delete the entry "users" from the "Group ro". I attached a part of your same screen shot, highlighting the part your should remove. Regards, Elva ------------------------------ *On Jul 02, 2011 @ 04:14 pm, en(a)otrs.com wrote:* Mark, I don't think that you can make the CustomerID a drop-down in the new ticket screen, but this field is automatically filled when you select a customer, just as the customer information and history. Regards, Elva ------------------------------ *On Jul 02, 2011 @ 04:14 pm, mark.shepard(a)canoe-ventures.com wrote:* Elva - This helped tremendously - thank you very much. I now have a dropdown for "CustomerID" (which lists available Companies, as expected) when I create new Customers. That said, I noticed that the "CustomerID" field when creating a new ticket is still a free text field, not a dropdown. Is there any way I can enable all CustomerID fields to become Company dropdowns? Thanks, Mark From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Elva Novoa Sent: Thursday, November 18, 2010 3:56 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Customer Company Hi Mark, Yes, in the you have to open the Defaults.pm and copy the sections that correspond to $Self->{CustomerUser} and $Self->{CustomerCompany}, paste them into the Config.pm and uncomment the line for customer company support (CustomerCompanySupport => 1,) in Config.pm and you are done! I hope this helps :-) Regards, Elva ------------------------------ *On Jul 02, 2011 @ 04:14 pm, en(a)otrs.com wrote:* Hi Mark, Yes, in the you have to open the Defaults.pm and copy the sections that correspond to $Self->{CustomerUser} and $Self->{CustomerCompany}, paste them into the Config.pm and uncomment the line for customer company support (CustomerCompanySupport => 1,) in Config.pm and you are done! I hope this helps :-) Regards, Elva ------------------------------ *On Jul 02, 2011 @ 04:13 pm, en(a)otrs.com wrote:* In the admin area go to Customer Company and add a new one (remember the CustomerID), after that you can modify your existing customers or create new ones, and associate them with that company by having the same entry in the CustomerID. Regards, Elva ------------------------------ *On Jul 02, 2011 @ 04:13 pm, mark.shepard(a)canoe-ventures.com wrote:* Elva - Is there an option that must be set to have this dropdown displayed if I'm running v3.0.1? From Admin --> Customer Companies, I set up a few unique companies. If I then go to Admin --> Customers --> Add Customer, the "CustomerID" field is just a normal text entry field... not a dropdown. Thoughts? Thanks, Mark From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jober Mijares Sent: Thursday, November 18, 2010 2:39 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Customer Company Thanks I work with the version 2.4.7 But how i make the link between the company and the client. Sorry but i don't find the option --- El mié, 11/17/10, Elva Novoa <en(a)otrs.com> escribió: De: Elva Novoa <en(a)otrs.com> Asunto: Re: [otrs] Customer Company A: "User questions and discussions about OTRS." <otrs(a)otrs.org> Fecha: miércoles, 17 de noviembre de 2010, 01:15 pm ------------------------------ *On Jul 02, 2011 @ 04:10 pm, mark.shepard(a)canoe-ventures.com wrote:* Attachment: ------------------------------ *On Jul 02, 2011 @ 04:10 pm, mark.shepard(a)canoe-ventures.com wrote:* Elva - Hmm, so that brings up another question then. (Thanks again for your help on this.) How can I give my agents access to update customer and company information in case they are logging a ticket for a customer that has not yet been entered into the 'Customers' tab of OTRS (we're not connecting to an external customer DB)? It appears that by default, the Customers and Companies screens are only available to those with an 'admin' role. I tried to dig around, and it looks like I just need to open up AdminCustomerUser, so from Admin --> Sysconfig --> Framework --> Frontend::Admin::ModuleRegistration, I took a look at Frontend::Module###AdminCustomerUser, but the 'Group' already has both 'admin' and 'users'. Yet, those with 'user' permissions cannot access the Customers screen (they get an "Insufficient Rights: Message - No Permission to use this frontend module!" if they try to navigate to <host>/otrs/ index.pl?Action=AdminCustomerUser;Nav=Agent). Below is a screen capture of my settings for AdminCustomerUser... your help is much appreciated! -Mark [cid:image002.jpg@01CB92D7.2409D840] From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Elva Novoa Sent: Thursday, December 02, 2010 12:45 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Customer Company Mark, I don't think that you can make the CustomerID a drop-down in the new ticket screen, but this field is automatically filled when you select a customer, just as the customer information and history. Regards, Elva ------------------------------ *On Jul 02, 2011 @ 04:09 pm, en(a)otrs.com wrote:* Mark, I don't think that you can make the CustomerID a drop-down in the new ticket screen, but this field is automatically filled when you select a customer, just as the customer information and history. Regards, Elva ------------------------------ *On Jul 02, 2011 @ 04:09 pm, mark.shepard(a)canoe-ventures.com wrote:* Elva - This helped tremendously - thank you very much. I now have a dropdown for "CustomerID" (which lists available Companies, as expected) when I create new Customers. That said, I noticed that the "CustomerID" field when creating a new ticket is still a free text field, not a dropdown. Is there any way I can enable all CustomerID fields to become Company dropdowns? Thanks, Mark From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Elva Novoa Sent: Thursday, November 18, 2010 3:56 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Customer Company Hi Mark, Yes, in the you have to open the Defaults.pm and copy the sections that correspond to $Self->{CustomerUser} and $Self->{CustomerCompany}, paste them into the Config.pm and uncomment the line for customer company support (CustomerCompanySupport => 1,) in Config.pm and you are done! I hope this helps :-) Regards, Elva ------------------------------ *On Jul 02, 2011 @ 04:08 pm, en(a)otrs.com wrote:* Hi Mark, Yes, in the you have to open the Defaults.pm and copy the sections that correspond to $Self->{CustomerUser} and $Self->{CustomerCompany}, paste them into the Config.pm and uncomment the line for customer company support (CustomerCompanySupport => 1,) in Config.pm and you are done! I hope this helps :-) Regards, Elva ------------------------------ *On Jul 02, 2011 @ 04:08 pm, en(a)otrs.com wrote:* In the admin area go to Customer Company and add a new one (remember the CustomerID), after that you can modify your existing customers or create new ones, and associate them with that company by having the same entry in the CustomerID. Regards, Elva ------------------------------ *On Jul 02, 2011 @ 04:08 pm, mark.shepard(a)canoe-ventures.com wrote:* Elva - Is there an option that must be set to have this dropdown displayed if I'm running v3.0.1? From Admin --> Customer Companies, I set up a few unique companies. If I then go to Admin --> Customers --> Add Customer, the "CustomerID" field is just a normal text entry field... not a dropdown. Thoughts? Thanks, Mark From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jober Mijares Sent: Thursday, November 18, 2010 2:39 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Customer Company Thanks I work with the version 2.4.7 But how i make the link between the company and the client. Sorry but i don't find the option --- El mié, 11/17/10, Elva Novoa <en(a)otrs.com> escribió: De: Elva Novoa <en(a)otrs.com> Asunto: Re: [otrs] Customer Company A: "User questions and discussions about OTRS." <otrs(a)otrs.org> Fecha: miércoles, 17 de noviembre de 2010, 01:15 pm ------------------------------ *On Jul 02, 2011 @ 03:46 pm, en(a)otrs.com wrote:* Attachment: ------------------------------ *On Jul 02, 2011 @ 03:46 pm, en(a)otrs.com wrote:* Mark, The problem is that your "users" group only has ro (read only) permission. If you want your agents defined in the users group to be able to register new customers and companies, just delete the entry "users" from the "Group ro". I attached a part of your same screen shot, highlighting the part your should remove. Regards, Elva ------------------------------ *On Jul 02, 2011 @ 03:42 pm, mark.shepard(a)canoe-ventures.com wrote:* Attachment: ------------------------------ *On Jul 02, 2011 @ 03:42 pm, mark.shepard(a)canoe-ventures.com wrote:* Elva - Hmm, so that brings up another question then. (Thanks again for your help on this.) How can I give my agents access to update customer and company information in case they are logging a ticket for a customer that has not yet been entered into the 'Customers' tab of OTRS (we're not connecting to an external customer DB)? It appears that by default, the Customers and Companies screens are only available to those with an 'admin' role. I tried to dig around, and it looks like I just need to open up AdminCustomerUser, so from Admin --> Sysconfig --> Framework --> Frontend::Admin::ModuleRegistration, I took a look at Frontend::Module###AdminCustomerUser, but the 'Group' already has both 'admin' and 'users'. Yet, those with 'user' permissions cannot access the Customers screen (they get an "Insufficient Rights: Message - No Permission to use this frontend module!" if they try to navigate to <host>/otrs/ index.pl?Action=AdminCustomerUser;Nav=Agent). Below is a screen capture of my settings for AdminCustomerUser... your help is much appreciated! -Mark [cid:image002.jpg@01CB92D7.2409D840] From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Elva Novoa Sent: Thursday, December 02, 2010 12:45 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Customer Company Mark, I don't think that you can make the CustomerID a drop-down in the new ticket screen, but this field is automatically filled when you select a customer, just as the customer information and history. Regards, Elva ------------------------------ *On Jul 02, 2011 @ 03:41 pm, en(a)otrs.com wrote:* Mark, I don't think that you can make the CustomerID a drop-down in the new ticket screen, but this field is automatically filled when you select a customer, just as the customer information and history. Regards, Elva ------------------------------ *On Jul 02, 2011 @ 03:41 pm, mark.shepard(a)canoe-ventures.com wrote:* Elva - This helped tremendously - thank you very much. I now have a dropdown for "CustomerID" (which lists available Companies, as expected) when I create new Customers. That said, I noticed that the "CustomerID" field when creating a new ticket is still a free text field, not a dropdown. Is there any way I can enable all CustomerID fields to become Company dropdowns? Thanks, Mark From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Elva Novoa Sent: Thursday, November 18, 2010 3:56 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Customer Company Hi Mark, Yes, in the you have to open the Defaults.pm and copy the sections that correspond to $Self->{CustomerUser} and $Self->{CustomerCompany}, paste them into the Config.pm and uncomment the line for customer company support (CustomerCompanySupport => 1,) in Config.pm and you are done! I hope this helps :-) Regards, Elva ------------------------------ *On Jul 02, 2011 @ 03:41 pm, en(a)otrs.com wrote:* Hi Mark, Yes, in the you have to open the Defaults.pm and copy the sections that correspond to $Self->{CustomerUser} and $Self->{CustomerCompany}, paste them into the Config.pm and uncomment the line for customer company support (CustomerCompanySupport => 1,) in Config.pm and you are done! I hope this helps :-) Regards, Elva ------------------------------ *On Jul 02, 2011 @ 03:41 pm, en(a)otrs.com wrote:* In the admin area go to Customer Company and add a new one (remember the CustomerID), after that you can modify your existing customers or create new ones, and associate them with that company by having the same entry in the CustomerID. Regards, Elva ------------------------------ *On Jul 02, 2011 @ 03:41 pm, mark.shepard(a)canoe-ventures.com wrote:* Elva - Is there an option that must be set to have this dropdown displayed if I'm running v3.0.1? From Admin --> Customer Companies, I set up a few unique companies. If I then go to Admin --> Customers --> Add Customer, the "CustomerID" field is just a normal text entry field... not a dropdown. Thoughts? Thanks, Mark From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jober Mijares Sent: Thursday, November 18, 2010 2:39 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Customer Company Thanks I work with the version 2.4.7 But how i make the link between the company and the client. Sorry but i don't find the option --- El mié, 11/17/10, Elva Novoa <en(a)otrs.com> escribió: De: Elva Novoa <en(a)otrs.com> Asunto: Re: [otrs] Customer Company A: "User questions and discussions about OTRS." <otrs(a)otrs.org> Fecha: miércoles, 17 de noviembre de 2010, 01:15 pm ------------------------------ *On Jul 02, 2011 @ 03:40 pm, ronnamijares(a)yahoo.com wrote:* Thanks I work with the version 2.4.7 But how i make the link between the company and the client. Sorry but i don't find the option --- El mié, 11/17/10, Elva Novoa <en(a)otrs.com> escribió: De: Elva Novoa <en(a)otrs.com> Asunto: Re: [otrs] Customer Company A: "User questions and discussions about OTRS." <otrs(a)otrs.org> Fecha: miércoles, 17 de noviembre de 2010, 01:15 pm On 11/16/2010 1:51 PM, Jober Mijares wrote: > Then, maybe i'm confused but I thought that the function of the company client, is link several customers in just one company. Hi Jober, Actually you are right in the definition of Customer Company. You should be able to create more than one customer with the same company, but you need to add customer companies first. What version of OTRS are you using? In OTRS 3.0.1, this field (CustomerID) was changed to be a drop-down when you are adding a new customer, so that you can select a company from the registered ones. I hope this helps! Regards, Elva --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------------------------------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/1571

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Fwd: Re: [Ticket #976] convert email to ticket
by Claudio Prono 02 Jul '11

02 Jul '11

Ehi, what's up with this mailing list? From kiran1432u(a)gmail.com starting today, many many messages..... Claudio. -------- Messaggio originale -------- Oggetto: Re: [otrs] [Ticket #976] convert email to ticket Data: Sat, 2 Jul 2011 10:28:24 +0000 Mittente: Anant Jain <Anant.Jain(a)inmobi.com> Rispondi-a: User questions and discussions about OTRS. <otrs(a)otrs.org> A: 'otrs(a)otrs.org' <otrs(a)otrs.org> Why are we getting this spam? Or is this normal? AJ -- Sent from my BlackBerry on Airtel *From*: KIRAN IT [mailto:kiran1432u@gmail.com] *Sent*: Saturday, July 02, 2011 03:14 PM *To*: otrs(a)otrs.org <otrs(a)otrs.org> *Subject*: [otrs] [Ticket #976] convert email to ticket /On Jul 02, 2011 @ 03:11 pm, dm_jangulo(a)equifax.com.pe wrote:/ Thanks Leonardo, Julio Cesar Angulo Quiroz Telf.: 997066155 De: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Leonardo Certuche Enviado el: Sábado, 30 de Octubre de 2010 08:03 p.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] convert email to ticket Hello, That's a default OTRS feature, you can read more at http://doc.otrs.org/2.4/en/html/x1352.html Leonardo Certuche www.itconsultores.com.co Medellín, Colombia Ticket History ------------------------------------------------------------------------ /On Jul 02, 2011 @ 03:10 pm, leonardo.certuche(a)itconsultores.com.co wrote:/ Hello, That's a default OTRS feature, you can read more at http://doc.otrs.org/2.4/en/html/x1352.html Leonardo Certuche www.itconsultores.com.co Medellín, Colombia ------------------------------------------------------------------------ /On Jul 02, 2011 @ 03:05 pm, dm_jangulo(a)equifax.com.pe wrote:/ Hi team, I wonder if they know a practical manual on how to convert email into ticket and put in a queue, use the administrator email account, but the mails are not converted to tickets, they could send me some link that can guide me, thank you very much . Julio Cesar Angulo Quiroz Telf.: 997066155 ------------------------------------------------------------------------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/976 ------------------------------------------------------------------------ The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. The firm is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt. !DSPAM:1,4e0ef93f140602123313485!

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[Ticket #976] convert email to ticket
by KIRAN IT 02 Jul '11

02 Jul '11

This is a notification from the Help Desk. On Jul 02, 2011 @ 03:11 pm, dm_jangulo(a)equifax.com.pe wrote: Thanks Leonardo, Julio Cesar Angulo Quiroz Telf.: 997066155 De: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Leonardo Certuche Enviado el: Sábado, 30 de Octubre de 2010 08:03 p.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] convert email to ticket Hello, That's a default OTRS feature, you can read more at http://doc.otrs.org/2.4/en/html/x1352.html Leonardo Certuche www.itconsultores.com.co Medellín, Colombia ==Ticket History== On Jul 02, 2011 @ 03:10 pm, leonardo.certuche(a)itconsultores.com.co wrote: Hello, That's a default OTRS feature, you can read more at http://doc.otrs.org/2.4/en/html/x1352.html Leonardo Certuche www.itconsultores.com.co Medellín, Colombia ------ On Jul 02, 2011 @ 03:05 pm, dm_jangulo(a)equifax.com.pe wrote: Hi team, I wonder if they know a practical manual on how to convert email into ticket and put in a queue, use the administrator email account, but the mails are not converted to tickets, they could send me some link that can guide me, thank you very much . Julio Cesar Angulo Quiroz Telf.: 997066155 ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/976

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Please block "kiran1432u@gmail.com"
by Muhammad El-Sergani 02 Jul '11

02 Jul '11

Dear list admin, Please block the mentioned user!! It's a total nightmare now having to go through and manage all these new emails!! Thanks and Best Regards, Muhammad El-Sergani.

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[Ticket #1724] Queue moves in history
by KIRAN IT 02 Jul '11

02 Jul '11

This is a notification from the Help Desk. On Jul 02, 2011 @ 04:47 pm, itlj(a)gyldendal.dk wrote: Hi Gerald It does show the current queue, but not what queues the ticket has been in previously. We sometimes bounce tickets around queues for different teams to act on them, and we would like to follow the trail. Lars From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Thursday, December 09, 2010 3:12 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Queue moves in history The bar at the right tells you the Queue it's in, doesn't it? ==Ticket History== On Jul 02, 2011 @ 04:46 pm, bmw(a)ualberta.ca wrote: When I look at the history for a ticket (by clicking on HISTORY when reading the ticket contents) I see the first column has the keyword "Move" whereas the second column has the details "Ticket moved into Queue "Software Services::Software Packages" (35) from Queue "Raw" (2)" ------ On Jul 02, 2011 @ 04:46 pm, crythias(a)gmail.com wrote: The bar at the right tells you the Queue it's in, doesn't it? ------ On Jul 02, 2011 @ 03:50 pm, itlj(a)gyldendal.dk wrote: Now, that was a dirty hack, OTRS people :-) The English text is there, because OTRS in English is actually translated into English with further parameters. This is from the Kernel/Language/en.pm file: 'History::Move' => 'Ticket moved into Queue "%s" (%s) from Queue "%s" (%s).' When I created the Danish translation, I thought I was supposed to translate "History::Move" into Danish, but that was obviously not the case... I'll submit a corrected Danish translation in a few minutes. Lars From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Lars Jørgensen Sent: Friday, December 10, 2010 2:18 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Queue moves in history I use OTRS 3.0.3. If I switch to English, all the information is there. I'll look at the translation and see if there is an obvious fix for this. Thank you for pointing me in the right direction. Lars From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Friday, December 10, 2010 2:03 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Queue moves in history What version are you using? This looks like 3, but the English version certainly shows from and to in History. Your Kommentar column is not the same as the column in English. English seems to be more descriptive. ------ On Jul 02, 2011 @ 03:50 pm, itlj(a)gyldendal.dk wrote: I use OTRS 3.0.3. If I switch to English, all the information is there. I'll look at the translation and see if there is an obvious fix for this. Thank you for pointing me in the right direction. Lars From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Friday, December 10, 2010 2:03 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Queue moves in history What version are you using? This looks like 3, but the English version certainly shows from and to in History. Your Kommentar column is not the same as the column in English. English seems to be more descriptive. ------ On Jul 02, 2011 @ 03:50 pm, crythias(a)gmail.com wrote: What version are you using? This looks like 3, but the English version certainly shows from and to in History. Your Kommentar column is not the same as the column in English. English seems to be more descriptive. ------ On Jul 02, 2011 @ 03:50 pm, itlj(a)gyldendal.dk wrote: Attachment: ------ On Jul 02, 2011 @ 03:50 pm, itlj(a)gyldendal.dk wrote: Hi Broderick, I don't see that information at all. This is what I get (sorry for the Danish translation, but the first column is in English) and you can see the ticket is moved but not from where to where. [cid:image001.png@01CB9864.4C030910] Lars ------ On Jul 02, 2011 @ 03:50 pm, itlj(a)gyldendal.dk wrote: Hi Gerald It does show the current queue, but not what queues the ticket has been in previously. We sometimes bounce tickets around queues for different teams to act on them, and we would like to follow the trail. Lars From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Thursday, December 09, 2010 3:12 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Queue moves in history The bar at the right tells you the Queue it's in, doesn't it? ------ On Jul 02, 2011 @ 03:50 pm, bmw(a)ualberta.ca wrote: When I look at the history for a ticket (by clicking on HISTORY when reading the ticket contents) I see the first column has the keyword "Move" whereas the second column has the details "Ticket moved into Queue "Software Services::Software Packages" (35) from Queue "Raw" (2)" ------ On Jul 02, 2011 @ 03:49 pm, crythias(a)gmail.com wrote: The bar at the right tells you the Queue it's in, doesn't it? ------ On Jul 02, 2011 @ 03:49 pm, itlj(a)gyldendal.dk wrote: Hi, Often been wondering: When we move a ticket into a different queue, the History just shows it's been moved. Is it possible to see what queue it was moved into? Lars --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/1724

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[Ticket #2467] Separate customer and agent servers
by KIRAN IT 02 Jul '11

02 Jul '11

This is a notification from the Help Desk. On Jul 02, 2011 @ 04:46 pm, itlj(a)gyldendal.dk wrote: Hi, If you need to give external customers access to the customer frontend, the first solution that comes to mind is to place a server with the customer frontend in the DMZ and let it talk to the internal database. Is this the best practice and do any configuration guide exist for this? Lars ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/2467

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[Ticket #1704] Problem CustomID(s) and "My tickets" and "Company
by KIRAN IT 02 Jul '11

02 Jul '11

This is a notification from the Help Desk. On Jul 02, 2011 @ 04:46 pm, itlj(a)gyldendal.dk wrote: Hi Gerald, Thank you so much for that clarification. It made things click for me. Lars From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Wednesday, December 08, 2010 9:01 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Problem CustomID(s) and "My tickets" and "Company No, CustomerID changes should not affect "My Tickets". "My Tickets" is based upon the customer as an individual. "Company Tickets" is based upon tickets which have a CustomerID that is the same as that which is assigned to the customer user. It's (IMO) an unfortunate naming scheme. For simplicity, let's just say that the username (login) is what determines what's in the customer's "My Tickets". The CustomerID is what determines what's in the customer's "Company Tickets" Users who have the same CustomerID will see the same tickets in "Company Tickets" ... if the ticket was created when the CustomerID is the same. That means that if a ticket was created when the customer user's customerID was the user's email address, until/unless that is changed (by Generic Agent or re-assigning the customer to the ticket), the ticket has a CustomerID of the email address. (CustomerID is stored in the ticket). So what's CustomerIDs about? In the standard AD configuration, individual users have unique CustomerID (email address), because isolation of the ticket information is more secure than what you're trying to accomplish (at least, by default). Because of individual CustomerID per user, a manager will need to have more than one CustomerID to see all the individual customers in "Company Tickets". To offset that, "CustomerIDs" was implemented to allow a user (manager-type) to have a list of CustomerID so he can see the tickets from departments (or lists of individual email addresses) in *his* "Company Tickets". To allow everyone to see everyone else's tickets, this makes a big matrix mess (because everyone will have to have everyone else's CustomerID in her own CustomerIDs list) unless everyone has the same CustomerID. Hope this wasn't too confusing. If it was, consider Customer user to be an individual, and CustomerID to be a group name. Members of the same CustomerID can see the tickets attached to the same CustomerID in "Company Tickets". ==Ticket History== On Jul 02, 2011 @ 04:45 pm, crythias(a)gmail.com wrote: No, CustomerID changes should not affect "My Tickets". "My Tickets" is based upon the customer as an individual. "Company Tickets" is based upon tickets which have a CustomerID that is the same as that which is assigned to the customer user. It's (IMO) an unfortunate naming scheme. For simplicity, let's just say that the username (login) is what determines what's in the customer's "My Tickets". The CustomerID is what determines what's in the customer's "Company Tickets" Users who have the same CustomerID will see the same tickets in "Company Tickets" ... if the ticket was created when the CustomerID is the same. That means that if a ticket was created when the customer user's customerID was the user's email address, until/unless that is changed (by Generic Agent or re-assigning the customer to the ticket), the ticket has a CustomerID of the email address. (CustomerID is stored in the ticket). So what's CustomerIDs about? In the standard AD configuration, individual users have unique CustomerID (email address), because isolation of the ticket information is more secure than what you're trying to accomplish (at least, by default). Because of individual CustomerID per user, a manager will need to have more than one CustomerID to see all the individual customers in "Company Tickets". To offset that, "CustomerIDs" was implemented to allow a user (manager-type) to have a list of CustomerID so he can see the tickets from departments (or lists of individual email addresses) in *his* "Company Tickets". To allow everyone to see everyone else's tickets, this makes a big matrix mess (because everyone will have to have everyone else's CustomerID in her own CustomerIDs list) unless everyone has the same CustomerID. Hope this wasn't too confusing. If it was, consider Customer user to be an individual, and CustomerID to be a group name. Members of the same CustomerID can see the tickets attached to the same CustomerID in "Company Tickets". ------ On Jul 02, 2011 @ 03:50 pm, itlj(a)gyldendal.dk wrote: Hi Gerald, Thank you so much for that clarification. It made things click for me. Lars From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Wednesday, December 08, 2010 9:01 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Problem CustomID(s) and "My tickets" and "Company No, CustomerID changes should not affect "My Tickets". "My Tickets" is based upon the customer as an individual. "Company Tickets" is based upon tickets which have a CustomerID that is the same as that which is assigned to the customer user. It's (IMO) an unfortunate naming scheme. For simplicity, let's just say that the username (login) is what determines what's in the customer's "My Tickets". The CustomerID is what determines what's in the customer's "Company Tickets" Users who have the same CustomerID will see the same tickets in "Company Tickets" ... if the ticket was created when the CustomerID is the same. That means that if a ticket was created when the customer user's customerID was the user's email address, until/unless that is changed (by Generic Agent or re-assigning the customer to the ticket), the ticket has a CustomerID of the email address. (CustomerID is stored in the ticket). So what's CustomerIDs about? In the standard AD configuration, individual users have unique CustomerID (email address), because isolation of the ticket information is more secure than what you're trying to accomplish (at least, by default). Because of individual CustomerID per user, a manager will need to have more than one CustomerID to see all the individual customers in "Company Tickets". To offset that, "CustomerIDs" was implemented to allow a user (manager-type) to have a list of CustomerID so he can see the tickets from departments (or lists of individual email addresses) in *his* "Company Tickets". To allow everyone to see everyone else's tickets, this makes a big matrix mess (because everyone will have to have everyone else's CustomerID in her own CustomerIDs list) unless everyone has the same CustomerID. Hope this wasn't too confusing. If it was, consider Customer user to be an individual, and CustomerID to be a group name. Members of the same CustomerID can see the tickets attached to the same CustomerID in "Company Tickets". ------ On Jul 02, 2011 @ 03:48 pm, crythias(a)gmail.com wrote: No, CustomerID changes should not affect "My Tickets". "My Tickets" is based upon the customer as an individual. "Company Tickets" is based upon tickets which have a CustomerID that is the same as that which is assigned to the customer user. It's (IMO) an unfortunate naming scheme. For simplicity, let's just say that the username (login) is what determines what's in the customer's "My Tickets". The CustomerID is what determines what's in the customer's "Company Tickets" Users who have the same CustomerID will see the same tickets in "Company Tickets" ... if the ticket was created when the CustomerID is the same. That means that if a ticket was created when the customer user's customerID was the user's email address, until/unless that is changed (by Generic Agent or re-assigning the customer to the ticket), the ticket has a CustomerID of the email address. (CustomerID is stored in the ticket). So what's CustomerIDs about? In the standard AD configuration, individual users have unique CustomerID (email address), because isolation of the ticket information is more secure than what you're trying to accomplish (at least, by default). Because of individual CustomerID per user, a manager will need to have more than one CustomerID to see all the individual customers in "Company Tickets". To offset that, "CustomerIDs" was implemented to allow a user (manager-type) to have a list of CustomerID so he can see the tickets from departments (or lists of individual email addresses) in *his* "Company Tickets". To allow everyone to see everyone else's tickets, this makes a big matrix mess (because everyone will have to have everyone else's CustomerID in her own CustomerIDs list) unless everyone has the same CustomerID. Hope this wasn't too confusing. If it was, consider Customer user to be an individual, and CustomerID to be a group name. Members of the same CustomerID can see the tickets attached to the same CustomerID in "Company Tickets". ------ On Jul 02, 2011 @ 03:48 pm, erik.van.ast(a)suzohapp.nl wrote: Hi Gerald, Thank you for your reply. When I do this, the customers won't have any "My tickets" as they all have the same CustomerID I presume? Or am I wrong? Kind regards, Erik -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request(a)otrs.org Sent: woensdag 8 december 2010 19:04 To: otrs(a)otrs.org Subject: otrs Digest, Vol 27, Issue 24 Send otrs mailing list submissions to otrs(a)otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request(a)otrs.org You can reach the person managing the list at otrs-owner(a)otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. No notification for agents and customers after new ticket and new tickets created by email are not created (Erik van Ast) 2. Re: Problem CustomID(s) and "My tickets" and "Company tickets" (Gerald Young) 3. Re: Antw: Re: Antw: Upgrading from 2.4.9 to 3.0.3: pain (Martin Gruner) 4. Re: Next ticket state (Dominique 'NetAndroid' Schramm) 5. Bug Tracking - or other bug tracking integration (Clayton Doty) ---------------------------------------------------------------------- Message: 1 Date: Wed, 8 Dec 2010 13:45:51 +0100 From: "Erik van Ast" <Erik.van.Ast(a)suzohapp.nl> Subject: [otrs] No notification for agents and customers after new ticket and new tickets created by email are not created To: <otrs(a)otrs.org> Message-ID: <80A72F1B1CFF80409D8E422437CEDC9A0205FE78(a)srv03-suzo-03.Suzo.int> Content-Type: text/plain; charset="iso-8859-1" Hi all, The agents in our organisation don't get any notifications anymore when a new ticket is created. Another thing that goes wrong is that when a ticket is being created by sending an email, the ticket is not created at all in the OTRS system. Both problems occurred after changing the authentification from DB to LDAP and after changing the passwords of 2 OTRS users in the Active Directory. My guess is that the problem lies on the email (Postmaster) of OTRS, but where can I check the settings and set the new passwords correctly? Met vriendelijke groet / Kind regards / Mit freundlichem Gru?, Erik van Ast

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[Ticket #1662] Next ticket state on tickets
by KIRAN IT 02 Jul '11

02 Jul '11

This is a notification from the Help Desk. On Jul 02, 2011 @ 04:46 pm, itlj(a)gyldendal.dk wrote: Hi Jean, SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewCompose Set "StateDefault" to "closed". If you do this, the default state of a reply is "closed". Users can still select "open", "pending" and other states. If you want to force the state to always be closed with no option to select anything else, you need to delete all entries except "closed" from StateType in the same configuration screen (just below StateDefault). Don't worry about deleting things in SysConfig, you can always revert to the default. Lars From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jean BROW Sent: Tuesday, December 07, 2010 5:18 PM To: otrs(a)otrs.org Subject: [otrs] Next ticket state on tickets Hi all, How do I change so "Next ticket state:" always is "sucsessfull closed" when we replay to tickets? ==Ticket History== On Jul 02, 2011 @ 04:44 pm, otrs(a)haute-garonne.pref.gouv.fr wrote: Hi, If you want close a ticket after replay, configure this line is the sysConfig _Dans Ticket -> Frontend::Agent::Ticket::ViewCompose_ Ticket::Frontend::AgentTicketCompose###StateDefault = close Regards, Claude -------- Message original -------- Sujet : [otrs] Next ticket state on tickets De : Jean BROW <everydaywow(a)gmail.com> Pour : otrs(a)otrs.org Date : 07/12/2010 17:18 > Hi all, > > How do I change so "Next ticket state:" always is "sucsessfull closed" > when we replay to tickets? > > ------------------------------------------------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ On Jul 02, 2011 @ 03:50 pm, itlj(a)gyldendal.dk wrote: Hi Jean, SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewCompose Set "StateDefault" to "closed". If you do this, the default state of a reply is "closed". Users can still select "open", "pending" and other states. If you want to force the state to always be closed with no option to select anything else, you need to delete all entries except "closed" from StateType in the same configuration screen (just below StateDefault). Don't worry about deleting things in SysConfig, you can always revert to the default. Lars From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jean BROW Sent: Tuesday, December 07, 2010 5:18 PM To: otrs(a)otrs.org Subject: [otrs] Next ticket state on tickets Hi all, How do I change so "Next ticket state:" always is "sucsessfull closed" when we replay to tickets? ------ On Jul 02, 2011 @ 03:47 pm, otrs(a)haute-garonne.pref.gouv.fr wrote: Hi, If you want close a ticket after replay, configure this line is the sysConfig _Dans Ticket -> Frontend::Agent::Ticket::ViewCompose_ Ticket::Frontend::AgentTicketCompose###StateDefault = close Regards, Claude -------- Message original -------- Sujet : [otrs] Next ticket state on tickets De : Jean BROW <everydaywow(a)gmail.com> Pour : otrs(a)otrs.org Date : 07/12/2010 17:18 > Hi all, > > How do I change so "Next ticket state:" always is "sucsessfull closed" > when we replay to tickets? > > ------------------------------------------------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ On Jul 02, 2011 @ 03:46 pm, everydaywow(a)gmail.com wrote: Hi all, How do I change so "Next ticket state:" always is "sucsessfull closed" when we replay to tickets? ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/1662

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[Ticket #1580] Troubles viewing output on Customer GUI, MSSQL and charset
by KIRAN IT 02 Jul '11

02 Jul '11

This is a notification from the Help Desk. On Jul 02, 2011 @ 04:46 pm, flavio(a)piramide.ch wrote: Hello people... Anybody has any clues on how to proceed? Thanks, F. > ==Ticket History== On Jul 02, 2011 @ 04:37 pm, flavio(a)piramide.ch wrote: Hello again Mike... > There's one thing to pay attention here: OTRS can cache the > results from the database query for a couple of minutes. This > means that if you search for 'jim', change your config and > again search for 'jim', you'll probably see cached results. > In that case, the configuration change did not affect your > results. Please remove the cache and/or change TTL to make > sure this does not apply to you. I don't know where to remove cache or change TTL, but for sure it's not "caching" what is disturbing: as I'm running OTRS on a Virtual Machine, and I reboot it when I reboot my PC, I feel it's no caching involved. > > I understand you know a bit about SQL, therefore I'm bothering a bit > > further: would it change if I'd use ODBC connection instead > of Sybase > > (like I'm doing now)? > > Would it be worth a try? If yes, I'd need some help because > I already > > tried to connect via ODBC but keep getting failures (when > testing with > > "isql" command). Instead, tsql command works pretty well! > > Sure, that could help. I remember I used DBD::Sybase once for > a customer database from Linux >> MS SQL Server successfully. Could you eventually provide that configuration excerpt? > But DBD::ODBC plus an ODBC driver manager should also work. > If you have issues, you can certainly try that. Well, I'm having issues with ODBC connection using FreeTDS, would it help if I'd be posting my configs here? Kind regards, Flavio Boniforti PIRAMIDE INFORMATICA SAGL Via Ballerini 21 6600 Locarno Switzerland Phone: +41 91 751 68 81 Fax: +41 91 751 69 14 URL: http://www.piramide.ch E-mail: flavio(a)piramide.ch --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ On Jul 02, 2011 @ 04:37 pm, michiel(a)beefreeit.nl wrote: Flavio, ------ On Jul 02, 2011 @ 04:37 pm, flavio(a)piramide.ch wrote: Hello Mike, > No, you should actually include them in the Params section, > otherwise they're not used. OK, put them under the "Params", nothing changed... > Latin1_General is not a character set name, or at least not > one recognized by Perl's Encode, it's a MS SQL Server Collation name. > Please try iso-8859-1 instead. Tried with both of them: Params => { SourceCharset => 'iso-8859-1', DestCharset => 'utf-8', and Params => { SourceCharset => 'utf-8', DestCharset => 'utf-8', No way to get some *written* output (you took a look at the output shown in my first post). I understand you know a bit about SQL, therefore I'm bothering a bit further: would it change if I'd use ODBC connection instead of Sybase (like I'm doing now)? Would it be worth a try? If yes, I'd need some help because I already tried to connect via ODBC but keep getting failures (when testing with "isql" command). Instead, tsql command works pretty well! Kind regards and thanks again. Flavio Boniforti PIRAMIDE INFORMATICA SAGL Via Ballerini 21 6600 Locarno Switzerland Phone: +41 91 751 68 81 Fax: +41 91 751 69 14 URL: http://www.piramide.ch E-mail: flavio(a)piramide.ch --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ On Jul 02, 2011 @ 04:37 pm, michiel.beijen(a)otrs.com wrote: Flavio, ------ On Jul 02, 2011 @ 04:37 pm, flavio(a)piramide.ch wrote: Hello Mike and thanks for your quick feedback. > If your remote database is unicode, add this to your mapping. > > SourceCharset => 'utf-8', > DestCharset => 'utf-8', > > Actually, I'm not quite sure if DBD::Sybase would also return > Unicode, you might want to experiment with trying either > 'utf-8' and 'iso-8859-1' as values for SourceCharset. I've tried inserting the lines you suggested *before* the "Params" section, like: Name => 'Database clienti', Module => 'Kernel::System::CustomerUser::DB', SourceCharset => 'utf-8', DestCharset => 'utf-8', Params => { but it didn't change my output. You say "if your remote database is unicode", what do you mean by this? Also tried with: SourceCharset => 'Latin1_General', DestCharset => 'utf-8', but still no success. Where may the problem be? Kind regards, Flavio Boniforti PIRAMIDE INFORMATICA SAGL Via Ballerini 21 6600 Locarno Switzerland Phone: +41 91 751 68 81 Fax: +41 91 751 69 14 URL: http://www.piramide.ch E-mail: flavio(a)piramide.ch --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ On Jul 02, 2011 @ 04:37 pm, michiel.beijen(a)otrs.com wrote: If your remote database is unicode, add this to your mapping. SourceCharset => 'utf-8', DestCharset => 'utf-8', Actually, I'm not quite sure if DBD::Sybase would also return Unicode, you might want to experiment with trying either 'utf-8' and 'iso-8859-1' as values for SourceCharset. -- Mike ------ On Jul 02, 2011 @ 04:14 pm, flavio(a)piramide.ch wrote: Hello again Mike... > There's one thing to pay attention here: OTRS can cache the > results from the database query for a couple of minutes. This > means that if you search for 'jim', change your config and > again search for 'jim', you'll probably see cached results. > In that case, the configuration change did not affect your > results. Please remove the cache and/or change TTL to make > sure this does not apply to you. I don't know where to remove cache or change TTL, but for sure it's not "caching" what is disturbing: as I'm running OTRS on a Virtual Machine, and I reboot it when I reboot my PC, I feel it's no caching involved. > > I understand you know a bit about SQL, therefore I'm bothering a bit > > further: would it change if I'd use ODBC connection instead > of Sybase > > (like I'm doing now)? > > Would it be worth a try? If yes, I'd need some help because > I already > > tried to connect via ODBC but keep getting failures (when > testing with > > "isql" command). Instead, tsql command works pretty well! > > Sure, that could help. I remember I used DBD::Sybase once for > a customer database from Linux >> MS SQL Server successfully. Could you eventually provide that configuration excerpt? > But DBD::ODBC plus an ODBC driver manager should also work. > If you have issues, you can certainly try that. Well, I'm having issues with ODBC connection using FreeTDS, would it help if I'd be posting my configs here? Kind regards, Flavio Boniforti PIRAMIDE INFORMATICA SAGL Via Ballerini 21 6600 Locarno Switzerland Phone: +41 91 751 68 81 Fax: +41 91 751 69 14 URL: http://www.piramide.ch E-mail: flavio(a)piramide.ch --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ On Jul 02, 2011 @ 04:14 pm, michiel(a)beefreeit.nl wrote: Flavio, ------ On Jul 02, 2011 @ 04:14 pm, flavio(a)piramide.ch wrote: Hello Mike, > No, you should actually include them in the Params section, > otherwise they're not used. OK, put them under the "Params", nothing changed... > Latin1_General is not a character set name, or at least not > one recognized by Perl's Encode, it's a MS SQL Server Collation name. > Please try iso-8859-1 instead. Tried with both of them: Params => { SourceCharset => 'iso-8859-1', DestCharset => 'utf-8', and Params => { SourceCharset => 'utf-8', DestCharset => 'utf-8', No way to get some *written* output (you took a look at the output shown in my first post). I understand you know a bit about SQL, therefore I'm bothering a bit further: would it change if I'd use ODBC connection instead of Sybase (like I'm doing now)? Would it be worth a try? If yes, I'd need some help because I already tried to connect via ODBC but keep getting failures (when testing with "isql" command). Instead, tsql command works pretty well! Kind regards and thanks again. Flavio Boniforti PIRAMIDE INFORMATICA SAGL Via Ballerini 21 6600 Locarno Switzerland Phone: +41 91 751 68 81 Fax: +41 91 751 69 14 URL: http://www.piramide.ch E-mail: flavio(a)piramide.ch --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ On Jul 02, 2011 @ 04:14 pm, michiel.beijen(a)otrs.com wrote: Flavio, ------ On Jul 02, 2011 @ 04:14 pm, flavio(a)piramide.ch wrote: Hello Mike and thanks for your quick feedback. > If your remote database is unicode, add this to your mapping. > > SourceCharset => 'utf-8', > DestCharset => 'utf-8', > > Actually, I'm not quite sure if DBD::Sybase would also return > Unicode, you might want to experiment with trying either > 'utf-8' and 'iso-8859-1' as values for SourceCharset. I've tried inserting the lines you suggested *before* the "Params" section, like: Name => 'Database clienti', Module => 'Kernel::System::CustomerUser::DB', SourceCharset => 'utf-8', DestCharset => 'utf-8', Params => { but it didn't change my output. You say "if your remote database is unicode", what do you mean by this? Also tried with: SourceCharset => 'Latin1_General', DestCharset => 'utf-8', but still no success. Where may the problem be? Kind regards, Flavio Boniforti PIRAMIDE INFORMATICA SAGL Via Ballerini 21 6600 Locarno Switzerland Phone: +41 91 751 68 81 Fax: +41 91 751 69 14 URL: http://www.piramide.ch E-mail: flavio(a)piramide.ch --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ On Jul 02, 2011 @ 04:14 pm, michiel.beijen(a)otrs.com wrote: If your remote database is unicode, add this to your mapping. SourceCharset => 'utf-8', DestCharset => 'utf-8', Actually, I'm not quite sure if DBD::Sybase would also return Unicode, you might want to experiment with trying either 'utf-8' and 'iso-8859-1' as values for SourceCharset. -- Mike ------ On Jul 02, 2011 @ 04:09 pm, flavio(a)piramide.ch wrote: Hello again Mike... > There's one thing to pay attention here: OTRS can cache the > results from the database query for a couple of minutes. This > means that if you search for 'jim', change your config and > again search for 'jim', you'll probably see cached results. > In that case, the configuration change did not affect your > results. Please remove the cache and/or change TTL to make > sure this does not apply to you. I don't know where to remove cache or change TTL, but for sure it's not "caching" what is disturbing: as I'm running OTRS on a Virtual Machine, and I reboot it when I reboot my PC, I feel it's no caching involved. > > I understand you know a bit about SQL, therefore I'm bothering a bit > > further: would it change if I'd use ODBC connection instead > of Sybase > > (like I'm doing now)? > > Would it be worth a try? If yes, I'd need some help because > I already > > tried to connect via ODBC but keep getting failures (when > testing with > > "isql" command). Instead, tsql command works pretty well! > > Sure, that could help. I remember I used DBD::Sybase once for > a customer database from Linux >> MS SQL Server successfully. Could you eventually provide that configuration excerpt? > But DBD::ODBC plus an ODBC driver manager should also work. > If you have issues, you can certainly try that. Well, I'm having issues with ODBC connection using FreeTDS, would it help if I'd be posting my configs here? Kind regards, Flavio Boniforti PIRAMIDE INFORMATICA SAGL Via Ballerini 21 6600 Locarno Switzerland Phone: +41 91 751 68 81 Fax: +41 91 751 69 14 URL: http://www.piramide.ch E-mail: flavio(a)piramide.ch --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ On Jul 02, 2011 @ 04:09 pm, michiel(a)beefreeit.nl wrote: Flavio, ------ On Jul 02, 2011 @ 04:09 pm, flavio(a)piramide.ch wrote: Hello Mike, > No, you should actually include them in the Params section, > otherwise they're not used. OK, put them under the "Params", nothing changed... > Latin1_General is not a character set name, or at least not > one recognized by Perl's Encode, it's a MS SQL Server Collation name. > Please try iso-8859-1 instead. Tried with both of them: Params => { SourceCharset => 'iso-8859-1', DestCharset => 'utf-8', and Params => { SourceCharset => 'utf-8', DestCharset => 'utf-8', No way to get some *written* output (you took a look at the output shown in my first post). I understand you know a bit about SQL, therefore I'm bothering a bit further: would it change if I'd use ODBC connection instead of Sybase (like I'm doing now)? Would it be worth a try? If yes, I'd need some help because I already tried to connect via ODBC but keep getting failures (when testing with "isql" command). Instead, tsql command works pretty well! Kind regards and thanks again. Flavio Boniforti PIRAMIDE INFORMATICA SAGL Via Ballerini 21 6600 Locarno Switzerland Phone: +41 91 751 68 81 Fax: +41 91 751 69 14 URL: http://www.piramide.ch E-mail: flavio(a)piramide.ch --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ On Jul 02, 2011 @ 04:09 pm, michiel.beijen(a)otrs.com wrote: Flavio, ------ On Jul 02, 2011 @ 04:08 pm, flavio(a)piramide.ch wrote: Hello Mike and thanks for your quick feedback. > If your remote database is unicode, add this to your mapping. > > SourceCharset => 'utf-8', > DestCharset => 'utf-8', > > Actually, I'm not quite sure if DBD::Sybase would also return > Unicode, you might want to experiment with trying either > 'utf-8' and 'iso-8859-1' as values for SourceCharset. I've tried inserting the lines you suggested *before* the "Params" section, like: Name => 'Database clienti', Module => 'Kernel::System::CustomerUser::DB', SourceCharset => 'utf-8', DestCharset => 'utf-8', Params => { but it didn't change my output. You say "if your remote database is unicode", what do you mean by this? Also tried with: SourceCharset => 'Latin1_General', DestCharset => 'utf-8', but still no success. Where may the problem be? Kind regards, Flavio Boniforti PIRAMIDE INFORMATICA SAGL Via Ballerini 21 6600 Locarno Switzerland Phone: +41 91 751 68 81 Fax: +41 91 751 69 14 URL: http://www.piramide.ch E-mail: flavio(a)piramide.ch --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ On Jul 02, 2011 @ 04:08 pm, michiel.beijen(a)otrs.com wrote: If your remote database is unicode, add this to your mapping. SourceCharset => 'utf-8', DestCharset => 'utf-8', Actually, I'm not quite sure if DBD::Sybase would also return Unicode, you might want to experiment with trying either 'utf-8' and 'iso-8859-1' as values for SourceCharset. -- Mike ------ On Jul 02, 2011 @ 03:50 pm, flavio(a)piramide.ch wrote: Hello people... Anybody has any clues on how to proceed? Thanks, F. > ------ On Jul 02, 2011 @ 03:41 pm, flavio(a)piramide.ch wrote: Hello again Mike... > There's one thing to pay attention here: OTRS can cache the > results from the database query for a couple of minutes. This > means that if you search for 'jim', change your config and > again search for 'jim', you'll probably see cached results. > In that case, the configuration change did not affect your > results. Please remove the cache and/or change TTL to make > sure this does not apply to you. I don't know where to remove cache or change TTL, but for sure it's not "caching" what is disturbing: as I'm running OTRS on a Virtual Machine, and I reboot it when I reboot my PC, I feel it's no caching involved. > > I understand you know a bit about SQL, therefore I'm bothering a bit > > further: would it change if I'd use ODBC connection instead > of Sybase > > (like I'm doing now)? > > Would it be worth a try? If yes, I'd need some help because > I already > > tried to connect via ODBC but keep getting failures (when > testing with > > "isql" command). Instead, tsql command works pretty well! > > Sure, that could help. I remember I used DBD::Sybase once for > a customer database from Linux >> MS SQL Server successfully. Could you eventually provide that configuration excerpt? > But DBD::ODBC plus an ODBC driver manager should also work. > If you have issues, you can certainly try that. Well, I'm having issues with ODBC connection using FreeTDS, would it help if I'd be posting my configs here? Kind regards, Flavio Boniforti PIRAMIDE INFORMATICA SAGL Via Ballerini 21 6600 Locarno Switzerland Phone: +41 91 751 68 81 Fax: +41 91 751 69 14 URL: http://www.piramide.ch E-mail: flavio(a)piramide.ch --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ On Jul 02, 2011 @ 03:41 pm, michiel(a)beefreeit.nl wrote: Flavio, ------ On Jul 02, 2011 @ 03:41 pm, flavio(a)piramide.ch wrote: Hello Mike, > No, you should actually include them in the Params section, > otherwise they're not used. OK, put them under the "Params", nothing changed... > Latin1_General is not a character set name, or at least not > one recognized by Perl's Encode, it's a MS SQL Server Collation name. > Please try iso-8859-1 instead. Tried with both of them: Params => { SourceCharset => 'iso-8859-1', DestCharset => 'utf-8', and Params => { SourceCharset => 'utf-8', DestCharset => 'utf-8', No way to get some *written* output (you took a look at the output shown in my first post). I understand you know a bit about SQL, therefore I'm bothering a bit further: would it change if I'd use ODBC connection instead of Sybase (like I'm doing now)? Would it be worth a try? If yes, I'd need some help because I already tried to connect via ODBC but keep getting failures (when testing with "isql" command). Instead, tsql command works pretty well! Kind regards and thanks again. Flavio Boniforti PIRAMIDE INFORMATICA SAGL Via Ballerini 21 6600 Locarno Switzerland Phone: +41 91 751 68 81 Fax: +41 91 751 69 14 URL: http://www.piramide.ch E-mail: flavio(a)piramide.ch --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ On Jul 02, 2011 @ 03:41 pm, michiel.beijen(a)otrs.com wrote: Flavio, ------ On Jul 02, 2011 @ 03:41 pm, flavio(a)piramide.ch wrote: Hello Mike and thanks for your quick feedback. > If your remote database is unicode, add this to your mapping. > > SourceCharset => 'utf-8', > DestCharset => 'utf-8', > > Actually, I'm not quite sure if DBD::Sybase would also return > Unicode, you might want to experiment with trying either > 'utf-8' and 'iso-8859-1' as values for SourceCharset. I've tried inserting the lines you suggested *before* the "Params" section, like: Name => 'Database clienti', Module => 'Kernel::System::CustomerUser::DB', SourceCharset => 'utf-8', DestCharset => 'utf-8', Params => { but it didn't change my output. You say "if your remote database is unicode", what do you mean by this? Also tried with: SourceCharset => 'Latin1_General', DestCharset => 'utf-8', but still no success. Where may the problem be? Kind regards, Flavio Boniforti PIRAMIDE INFORMATICA SAGL Via Ballerini 21 6600 Locarno Switzerland Phone: +41 91 751 68 81 Fax: +41 91 751 69 14 URL: http://www.piramide.ch E-mail: flavio(a)piramide.ch --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ On Jul 02, 2011 @ 03:41 pm, michiel.beijen(a)otrs.com wrote: If your remote database is unicode, add this to your mapping. SourceCharset => 'utf-8', DestCharset => 'utf-8', Actually, I'm not quite sure if DBD::Sybase would also return Unicode, you might want to experiment with trying either 'utf-8' and 'iso-8859-1' as values for SourceCharset. -- Mike ------ On Jul 02, 2011 @ 03:41 pm, flavio(a)piramide.ch wrote: Hello everybody. I'll be starting from the latest problem I'm encountering, which is as follows: when I do a search in my Customer Database, I get the correct number of records, but they print out as blank/empty lines (look here: http://tinyurl.com/2cx44r2 ). Here the background and the setup: Debian Sid - OTRS 2.4.9 I have my customers already stored in an MSSQL db (SQL Express 2005 on Windows 2003 Server), therefore I tried to connect that db to my OTRS installation. I seem to have managed it using FreeTDS, because I can connect to MSSQL by hand with tsql. My Config.pm for my CustomerDB looks like this: # CustomerUser # (customer user database backend and settings) $Self->{CustomerUser} = { Name => 'Database clienti', Module => 'Kernel::System::CustomerUser::DB', Params => { # if you want to use an external database, add the # required settings DSN => 'DBI:Sybase:', DSN => 'DBI:Sybase:server=sqlexpress;database=Piramide_Informatica', User => 'sa', Password => 'password', Type => 'mssql', Table => 'v_customer', Attribute => {}, }, # customer uniq id CustomerKey => 'CUST_ID', # customer # CustomerID => 'CUST_ID', # CustomerValid => 'valid_id', CustomerUserListFields => [ 'COMPANY', 'LASTNAME', 'FIRSTNAME', 'EMAIL' ], # CustomerUserListFields => ['login', 'first_name', 'last_name', 'customer_id', 'email' ], CustomerUserSearchFields => [ 'COMPANY', 'LASTNAME', 'FIRSTNAME' ], CustomerUserSearchPrefix => '*', CustomerUserSearchSuffix => '*', CustomerUserSearchListLimit => 50, CustomerUserPostMasterSearchFields => ['EMAIL'], CustomerUserNameFields => [ 'COMPANY', 'LASTNAME', 'FIRSTNAME' ], CustomerUserEmailUniqCheck => 1, Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly, http-link-target # [ 'UserSalutation', 'Salutation', 'salutation', 1, 0, 'var', '', 0 ], [ 'UserFirstname', 'Firstname', 'COMPANY', 1, 1, 'var', '', 0 ], [ 'UserLastname', 'Lastname', 'LASTNAME', 1, 1, 'var', '', 0 ], [ 'UserEmail', 'Email', 'EMAIL', 1, 1, 'var', '', 0 ], # [ 'UserEmail', 'Email', 'email', 1, 1, 'var', '$Env{"CGIHandle"}?Action=AgentTicketCompose&ResponseID=1&TicketID=$Data {"TicketID"}&ArticleID=$Data{"ArticleID"}', 0 ], [ 'UserCustomerID', 'CustomerID', 'CUST_ID', 0, 1, 'var', '', 0 ], # [ 'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0, 'var', '', 0 ], # [ 'UserPhone', 'Phone', 'phone', 1, 0, 'var', '', 0 ], # [ 'UserFax', 'Fax', 'fax', 1, 0, 'var', '', 0 ], # [ 'UserMobile', 'Mobile', 'mobile', 1, 0, 'var', '', 0 ], # [ 'UserStreet', 'Street', 'street', 1, 0, 'var', '', 0 ], # [ 'UserZip', 'Zip', 'zip', 1, 0, 'var', '', 0 ], # [ 'UserCity', 'City', 'city', 1, 0, 'var', '', 0 ], # [ 'UserCountry', 'Country', 'country', 1, 0, 'var', '', 0 ], # [ 'UserComment', 'Comment', 'comments', 1, 0, 'var', '', 0 ], # [ 'ValidID', 'Valid', 'valid_id', 0, 1, 'int', '', 0 ], ], }; My question now is: why does it happen, that my output is *blank* when I seek for customers? While googling around, I came across references talking about "charset conversion", so I did my search on my dbs: Using "sp_helpsort" on my MSSQL db, I get: Server default collation Latin1-General, case-insensitive, accent-sensitive, kanatype-insensitive, width-insensitive (1 row affected) (return status = 0) >From Linux, when connecting via tsql, I get: root@ticket:~# tsql -S sqlexpress -U sa locale is "it_CH.UTF-8" locale charset is "UTF-8" Therefore I was thinking about some kind of "charset mismatch". Is anybody out there who can help? Thanks in advance! Flavio Boniforti PIRAMIDE INFORMATICA SAGL Via Ballerini 21 6600 Locarno Switzerland Phone: +41 91 751 68 81 Fax: +41 91 751 69 14 URL: http://www.piramide.ch E-mail: flavio(a)piramide.ch --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/1580

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[Ticket #2462] Not replay in new window
by KIRAN IT 02 Jul '11

02 Jul '11

This is a notification from the Help Desk. On Jul 02, 2011 @ 04:46 pm, everydaywow(a)gmail.com wrote: In new OTRS version the "replay" will open a new window. I don't want this. How to change so it will not open new window? ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/2462

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[Ticket #1578] Archiving HowTo?
by KIRAN IT 02 Jul '11

02 Jul '11

This is a notification from the Help Desk. On Jul 02, 2011 @ 04:46 pm, nils.leideck(a)leidex.net wrote: Hi Mik, in an earlier version of OTRS 3.0 the archive flag was within the “Add note” area by mistake. This has been fixed in the latest version, so I recommend to update your installation on patch level. Cheers, Nils ==Ticket History== On Jul 02, 2011 @ 04:46 pm, mrose(a)power-soft.com wrote: Attachment: ------ On Jul 02, 2011 @ 04:46 pm, mrose(a)power-soft.com wrote: Attachment: ------ On Jul 02, 2011 @ 04:46 pm, mrose(a)power-soft.com wrote: Interesting... The archiving module is turned on but I do not see the option under ticket action as described in that document to "Archive Selected Tickets". [cid:image001.jpg@01CB9789.64CE8180] [cid:image002.jpg@01CB9789.64CE8180] From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Christopher T. Kuhn Sent: Thursday, December 09, 2010 6:07 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Archiving HowTo? Hi Mik, Actually we're still working on getting the manual up2date for OTRS 3.0. But I lately posted a mini HowTo for the Archiving feature: http://blog.kuhn-kt.de/?p=527<http://blog.kuhn-kt.de/?p=527ttp://blog> Am 30.11.2010 um 02:07 schrieb Mikola Rose: Hi again, I couldn't find anything in the manual for 3.01 on how to archive. Can someone point me the way to a document or how-to that explains this feature? Mik --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ((enjoy)) -- Christopher T. Kuhn ------ On Jul 02, 2011 @ 04:46 pm, mrose(a)power-soft.com wrote: Thank you :D From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Christopher T. Kuhn Sent: Thursday, December 09, 2010 6:07 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Archiving HowTo? Hi Mik, Actually we're still working on getting the manual up2date for OTRS 3.0. But I lately posted a mini HowTo for the Archiving feature: http://blog.kuhn-kt.de/?p=527<http://blog.kuhn-kt.de/?p=527ttp://blog> Am 30.11.2010 um 02:07 schrieb Mikola Rose: Hi again, I couldn't find anything in the manual for 3.01 on how to archive. Can someone point me the way to a document or how-to that explains this feature? Mik --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ((enjoy)) -- Christopher T. Kuhn ------ On Jul 02, 2011 @ 04:46 pm, christopher.kuhn(a)otrs.com wrote: Hi Mik, Actually we're still working on getting the manual up2date for OTRS 3.0. But I lately posted a mini HowTo for the Archiving feature: http://blog.kuhn-kt.de/?p=527 Am 30.11.2010 um 02:07 schrieb Mikola Rose: > Hi again, > > > > I couldn’t find anything in the manual for 3.01 on how to archive. Can someone point me the way to a document or how-to that explains this feature? > > > > Mik > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ((enjoy)) -- Christopher T. Kuhn ------ On Jul 02, 2011 @ 04:46 pm, ahalle-otrs-en(a)radprax.de wrote: Lars Jørgensen wrote : > Did somebody help you? I would like to know about this option, too. Hi, please see : http://forums.otrs.org/viewtopic.php?f=53&t=6966&p=27458 (SysConfig = Ticket::ArchiveSystem) Regards Alexander -- radprax Gesellschaft fuer Medizinische Versorgungszentren mbH | Domicile and Register Court: Wuppertal, HRB 19359 | Bergstr. 7-9, 42105 Wuppertal Management Board: Andreas Martin, Dr. Heiner Steffens, Dr. Renate Tewaag Phone +49 202 2489 1123, Fax +49 202 2489 941123 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ On Jul 02, 2011 @ 04:46 pm, itlj(a)gyldendal.dk wrote: Hi Mik, Did somebody help you? I would like to know about this option, too. Lars ------ On Jul 02, 2011 @ 03:50 pm, nils.leideck(a)leidex.net wrote: Hi Mik, in an earlier version of OTRS 3.0 the archive flag was within the “Add note” area by mistake. This has been fixed in the latest version, so I recommend to update your installation on patch level. Cheers, Nils ------ On Jul 02, 2011 @ 03:50 pm, mrose(a)power-soft.com wrote: Attachment: ------ On Jul 02, 2011 @ 03:50 pm, mrose(a)power-soft.com wrote: Attachment: ------ On Jul 02, 2011 @ 03:50 pm, mrose(a)power-soft.com wrote: Interesting... The archiving module is turned on but I do not see the option under ticket action as described in that document to "Archive Selected Tickets". [cid:image001.jpg@01CB9789.64CE8180] [cid:image002.jpg@01CB9789.64CE8180] From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Christopher T. Kuhn Sent: Thursday, December 09, 2010 6:07 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Archiving HowTo? Hi Mik, Actually we're still working on getting the manual up2date for OTRS 3.0. But I lately posted a mini HowTo for the Archiving feature: http://blog.kuhn-kt.de/?p=527<http://blog.kuhn-kt.de/?p=527ttp://blog> Am 30.11.2010 um 02:07 schrieb Mikola Rose: Hi again, I couldn't find anything in the manual for 3.01 on how to archive. Can someone point me the way to a document or how-to that explains this feature? Mik --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ((enjoy)) -- Christopher T. Kuhn ------ On Jul 02, 2011 @ 03:50 pm, mrose(a)power-soft.com wrote: Thank you :D From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Christopher T. Kuhn Sent: Thursday, December 09, 2010 6:07 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Archiving HowTo? Hi Mik, Actually we're still working on getting the manual up2date for OTRS 3.0. But I lately posted a mini HowTo for the Archiving feature: http://blog.kuhn-kt.de/?p=527<http://blog.kuhn-kt.de/?p=527ttp://blog> Am 30.11.2010 um 02:07 schrieb Mikola Rose: Hi again, I couldn't find anything in the manual for 3.01 on how to archive. Can someone point me the way to a document or how-to that explains this feature? Mik --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ((enjoy)) -- Christopher T. Kuhn ------ On Jul 02, 2011 @ 03:49 pm, christopher.kuhn(a)otrs.com wrote: Hi Mik, Actually we're still working on getting the manual up2date for OTRS 3.0. But I lately posted a mini HowTo for the Archiving feature: http://blog.kuhn-kt.de/?p=527 Am 30.11.2010 um 02:07 schrieb Mikola Rose: > Hi again, > > > > I couldn’t find anything in the manual for 3.01 on how to archive. Can someone point me the way to a document or how-to that explains this feature? > > > > Mik > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ((enjoy)) -- Christopher T. Kuhn ------ On Jul 02, 2011 @ 03:49 pm, ahalle-otrs-en(a)radprax.de wrote: Lars Jørgensen wrote : > Did somebody help you? I would like to know about this option, too. Hi, please see : http://forums.otrs.org/viewtopic.php?f=53&t=6966&p=27458 (SysConfig = Ticket::ArchiveSystem) Regards Alexander -- radprax Gesellschaft fuer Medizinische Versorgungszentren mbH | Domicile and Register Court: Wuppertal, HRB 19359 | Bergstr. 7-9, 42105 Wuppertal Management Board: Andreas Martin, Dr. Heiner Steffens, Dr. Renate Tewaag Phone +49 202 2489 1123, Fax +49 202 2489 941123 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ On Jul 02, 2011 @ 03:49 pm, itlj(a)gyldendal.dk wrote: Hi Mik, Did somebody help you? I would like to know about this option, too. Lars ------ On Jul 02, 2011 @ 03:41 pm, mrose(a)power-soft.com wrote: Hi again, I couldn't find anything in the manual for 3.01 on how to archive. Can someone point me the way to a document or how-to that explains this feature? Mik ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/1578

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[Ticket #1644] LDAP search for non-customer recipients
by KIRAN IT 02 Jul '11

02 Jul '11

This is a notification from the Help Desk. On Jul 02, 2011 @ 04:46 pm, hugh.kelley(a)gmail.com wrote: I accomplished this by adding a second customer DB configuration (though it was pointing to the same Active Directory). I just needed to change the Map slightly from my "primary" customers. #CustomerUser2 Configuration # Customers without valid logins - used to provide Mail To functionality for vendors and other external recipients $Self->{CustomerUser2} = { Name => 'Exchange Mail Contacts', Module => 'Kernel::System::CustomerUser::LDAP', Params => { Host => $ldapHost, BaseDN => $baseDN, SSCOPE => 'sub', UserDN =>$searchUserDN, UserPw => $searchUserPwd, }, # Unique customer key/id CustomerKey => 'mail', CustomerID => 'mail', CustomerUserListFields => ['cn', 'mail'], CustomerUserSearchFields => ['cn', 'mail'], CustomerUserSearchPrefix => '', CustomerUserSearchSuffix => '*', CustomerUserSearchListLimit => 250, CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenname', 'sn'], Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown, required, storage-type #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], [ 'UserLogin', 'Login', 'mail', 1, 1, 'var' ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ], [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ], ], }; ==Ticket History== On Jul 02, 2011 @ 03:50 pm, hugh.kelley(a)gmail.com wrote: I accomplished this by adding a second customer DB configuration (though it was pointing to the same Active Directory). I just needed to change the Map slightly from my "primary" customers. #CustomerUser2 Configuration # Customers without valid logins - used to provide Mail To functionality for vendors and other external recipients $Self->{CustomerUser2} = { Name => 'Exchange Mail Contacts', Module => 'Kernel::System::CustomerUser::LDAP', Params => { Host => $ldapHost, BaseDN => $baseDN, SSCOPE => 'sub', UserDN =>$searchUserDN, UserPw => $searchUserPwd, }, # Unique customer key/id CustomerKey => 'mail', CustomerID => 'mail', CustomerUserListFields => ['cn', 'mail'], CustomerUserSearchFields => ['cn', 'mail'], CustomerUserSearchPrefix => '', CustomerUserSearchSuffix => '*', CustomerUserSearchListLimit => 250, CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenname', 'sn'], Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown, required, storage-type #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], [ 'UserLogin', 'Login', 'mail', 1, 1, 'var' ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ], [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ], ], }; ------ On Jul 02, 2011 @ 03:43 pm, hugh.kelley(a)gmail.com wrote: We have some contact (mail recipient) objects in our directory for external people (vendors). Is there any way to allow these to be shown in the AJAX lookup for ticket forwarding (do not treat them as full customers, but do "suggest" them as email recipients)? Hugh ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/1644

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[Ticket #1578] Archiving HowTo?
by KIRAN IT 02 Jul '11

02 Jul '11

This is a notification from the Help Desk. On Jul 02, 2011 @ 04:46 pm, mrose(a)power-soft.com wrote: Interesting... The archiving module is turned on but I do not see the option under ticket action as described in that document to "Archive Selected Tickets". [cid:image001.jpg@01CB9789.64CE8180] [cid:image002.jpg@01CB9789.64CE8180] From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Christopher T. Kuhn Sent: Thursday, December 09, 2010 6:07 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Archiving HowTo? Hi Mik, Actually we're still working on getting the manual up2date for OTRS 3.0. But I lately posted a mini HowTo for the Archiving feature: http://blog.kuhn-kt.de/?p=527<http://blog.kuhn-kt.de/?p=527ttp://blog> Am 30.11.2010 um 02:07 schrieb Mikola Rose: Hi again, I couldn't find anything in the manual for 3.01 on how to archive. Can someone point me the way to a document or how-to that explains this feature? Mik --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ((enjoy)) -- Christopher T. Kuhn ==Ticket History== On Jul 02, 2011 @ 04:46 pm, mrose(a)power-soft.com wrote: Attachment: ------ On Jul 02, 2011 @ 04:46 pm, mrose(a)power-soft.com wrote: Attachment: ------ On Jul 02, 2011 @ 04:46 pm, mrose(a)power-soft.com wrote: Thank you :D From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Christopher T. Kuhn Sent: Thursday, December 09, 2010 6:07 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Archiving HowTo? Hi Mik, Actually we're still working on getting the manual up2date for OTRS 3.0. But I lately posted a mini HowTo for the Archiving feature: http://blog.kuhn-kt.de/?p=527<http://blog.kuhn-kt.de/?p=527ttp://blog> Am 30.11.2010 um 02:07 schrieb Mikola Rose: Hi again, I couldn't find anything in the manual for 3.01 on how to archive. Can someone point me the way to a document or how-to that explains this feature? Mik --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ((enjoy)) -- Christopher T. Kuhn ------ On Jul 02, 2011 @ 04:46 pm, christopher.kuhn(a)otrs.com wrote: Hi Mik, Actually we're still working on getting the manual up2date for OTRS 3.0. But I lately posted a mini HowTo for the Archiving feature: http://blog.kuhn-kt.de/?p=527 Am 30.11.2010 um 02:07 schrieb Mikola Rose: > Hi again, > > > > I couldn’t find anything in the manual for 3.01 on how to archive. Can someone point me the way to a document or how-to that explains this feature? > > > > Mik > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ((enjoy)) -- Christopher T. Kuhn ------ On Jul 02, 2011 @ 04:46 pm, ahalle-otrs-en(a)radprax.de wrote: Lars Jørgensen wrote : > Did somebody help you? I would like to know about this option, too. Hi, please see : http://forums.otrs.org/viewtopic.php?f=53&t=6966&p=27458 (SysConfig = Ticket::ArchiveSystem) Regards Alexander -- radprax Gesellschaft fuer Medizinische Versorgungszentren mbH | Domicile and Register Court: Wuppertal, HRB 19359 | Bergstr. 7-9, 42105 Wuppertal Management Board: Andreas Martin, Dr. Heiner Steffens, Dr. Renate Tewaag Phone +49 202 2489 1123, Fax +49 202 2489 941123 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ On Jul 02, 2011 @ 04:46 pm, itlj(a)gyldendal.dk wrote: Hi Mik, Did somebody help you? I would like to know about this option, too. Lars ------ On Jul 02, 2011 @ 03:50 pm, nils.leideck(a)leidex.net wrote: Hi Mik, in an earlier version of OTRS 3.0 the archive flag was within the “Add note” area by mistake. This has been fixed in the latest version, so I recommend to update your installation on patch level. Cheers, Nils ------ On Jul 02, 2011 @ 03:50 pm, mrose(a)power-soft.com wrote: Attachment: ------ On Jul 02, 2011 @ 03:50 pm, mrose(a)power-soft.com wrote: Attachment: ------ On Jul 02, 2011 @ 03:50 pm, mrose(a)power-soft.com wrote: Interesting... The archiving module is turned on but I do not see the option under ticket action as described in that document to "Archive Selected Tickets". [cid:image001.jpg@01CB9789.64CE8180] [cid:image002.jpg@01CB9789.64CE8180] From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Christopher T. Kuhn Sent: Thursday, December 09, 2010 6:07 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Archiving HowTo? Hi Mik, Actually we're still working on getting the manual up2date for OTRS 3.0. But I lately posted a mini HowTo for the Archiving feature: http://blog.kuhn-kt.de/?p=527<http://blog.kuhn-kt.de/?p=527ttp://blog> Am 30.11.2010 um 02:07 schrieb Mikola Rose: Hi again, I couldn't find anything in the manual for 3.01 on how to archive. Can someone point me the way to a document or how-to that explains this feature? Mik --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ((enjoy)) -- Christopher T. Kuhn ------ On Jul 02, 2011 @ 03:50 pm, mrose(a)power-soft.com wrote: Thank you :D From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Christopher T. Kuhn Sent: Thursday, December 09, 2010 6:07 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Archiving HowTo? Hi Mik, Actually we're still working on getting the manual up2date for OTRS 3.0. But I lately posted a mini HowTo for the Archiving feature: http://blog.kuhn-kt.de/?p=527<http://blog.kuhn-kt.de/?p=527ttp://blog> Am 30.11.2010 um 02:07 schrieb Mikola Rose: Hi again, I couldn't find anything in the manual for 3.01 on how to archive. Can someone point me the way to a document or how-to that explains this feature? Mik --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ((enjoy)) -- Christopher T. Kuhn ------ On Jul 02, 2011 @ 03:49 pm, christopher.kuhn(a)otrs.com wrote: Hi Mik, Actually we're still working on getting the manual up2date for OTRS 3.0. But I lately posted a mini HowTo for the Archiving feature: http://blog.kuhn-kt.de/?p=527 Am 30.11.2010 um 02:07 schrieb Mikola Rose: > Hi again, > > > > I couldn’t find anything in the manual for 3.01 on how to archive. Can someone point me the way to a document or how-to that explains this feature? > > > > Mik > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ((enjoy)) -- Christopher T. Kuhn ------ On Jul 02, 2011 @ 03:49 pm, ahalle-otrs-en(a)radprax.de wrote: Lars Jørgensen wrote : > Did somebody help you? I would like to know about this option, too. Hi, please see : http://forums.otrs.org/viewtopic.php?f=53&t=6966&p=27458 (SysConfig = Ticket::ArchiveSystem) Regards Alexander -- radprax Gesellschaft fuer Medizinische Versorgungszentren mbH | Domicile and Register Court: Wuppertal, HRB 19359 | Bergstr. 7-9, 42105 Wuppertal Management Board: Andreas Martin, Dr. Heiner Steffens, Dr. Renate Tewaag Phone +49 202 2489 1123, Fax +49 202 2489 941123 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ On Jul 02, 2011 @ 03:49 pm, itlj(a)gyldendal.dk wrote: Hi Mik, Did somebody help you? I would like to know about this option, too. Lars ------ On Jul 02, 2011 @ 03:41 pm, mrose(a)power-soft.com wrote: Hi again, I couldn't find anything in the manual for 3.01 on how to archive. Can someone point me the way to a document or how-to that explains this feature? Mik ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/1578

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[Ticket #1578] Archiving HowTo?
by KIRAN IT 02 Jul '11

02 Jul '11

This is a notification from the Help Desk. On Jul 02, 2011 @ 04:46 pm, mrose(a)power-soft.com wrote: Thank you :D From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Christopher T. Kuhn Sent: Thursday, December 09, 2010 6:07 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Archiving HowTo? Hi Mik, Actually we're still working on getting the manual up2date for OTRS 3.0. But I lately posted a mini HowTo for the Archiving feature: http://blog.kuhn-kt.de/?p=527<http://blog.kuhn-kt.de/?p=527ttp://blog> Am 30.11.2010 um 02:07 schrieb Mikola Rose: Hi again, I couldn't find anything in the manual for 3.01 on how to archive. Can someone point me the way to a document or how-to that explains this feature? Mik --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ((enjoy)) -- Christopher T. Kuhn ==Ticket History== On Jul 02, 2011 @ 04:46 pm, christopher.kuhn(a)otrs.com wrote: Hi Mik, Actually we're still working on getting the manual up2date for OTRS 3.0. But I lately posted a mini HowTo for the Archiving feature: http://blog.kuhn-kt.de/?p=527 Am 30.11.2010 um 02:07 schrieb Mikola Rose: > Hi again, > > > > I couldn’t find anything in the manual for 3.01 on how to archive. Can someone point me the way to a document or how-to that explains this feature? > > > > Mik > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ((enjoy)) -- Christopher T. Kuhn ------ On Jul 02, 2011 @ 04:46 pm, ahalle-otrs-en(a)radprax.de wrote: Lars Jørgensen wrote : > Did somebody help you? I would like to know about this option, too. Hi, please see : http://forums.otrs.org/viewtopic.php?f=53&t=6966&p=27458 (SysConfig = Ticket::ArchiveSystem) Regards Alexander -- radprax Gesellschaft fuer Medizinische Versorgungszentren mbH | Domicile and Register Court: Wuppertal, HRB 19359 | Bergstr. 7-9, 42105 Wuppertal Management Board: Andreas Martin, Dr. Heiner Steffens, Dr. Renate Tewaag Phone +49 202 2489 1123, Fax +49 202 2489 941123 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ On Jul 02, 2011 @ 04:46 pm, itlj(a)gyldendal.dk wrote: Hi Mik, Did somebody help you? I would like to know about this option, too. Lars ------ On Jul 02, 2011 @ 03:50 pm, nils.leideck(a)leidex.net wrote: Hi Mik, in an earlier version of OTRS 3.0 the archive flag was within the “Add note” area by mistake. This has been fixed in the latest version, so I recommend to update your installation on patch level. Cheers, Nils ------ On Jul 02, 2011 @ 03:50 pm, mrose(a)power-soft.com wrote: Attachment: ------ On Jul 02, 2011 @ 03:50 pm, mrose(a)power-soft.com wrote: Attachment: ------ On Jul 02, 2011 @ 03:50 pm, mrose(a)power-soft.com wrote: Interesting... The archiving module is turned on but I do not see the option under ticket action as described in that document to "Archive Selected Tickets". [cid:image001.jpg@01CB9789.64CE8180] [cid:image002.jpg@01CB9789.64CE8180] From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Christopher T. Kuhn Sent: Thursday, December 09, 2010 6:07 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Archiving HowTo? Hi Mik, Actually we're still working on getting the manual up2date for OTRS 3.0. But I lately posted a mini HowTo for the Archiving feature: http://blog.kuhn-kt.de/?p=527<http://blog.kuhn-kt.de/?p=527ttp://blog> Am 30.11.2010 um 02:07 schrieb Mikola Rose: Hi again, I couldn't find anything in the manual for 3.01 on how to archive. Can someone point me the way to a document or how-to that explains this feature? Mik --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ((enjoy)) -- Christopher T. Kuhn ------ On Jul 02, 2011 @ 03:50 pm, mrose(a)power-soft.com wrote: Thank you :D From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Christopher T. Kuhn Sent: Thursday, December 09, 2010 6:07 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Archiving HowTo? Hi Mik, Actually we're still working on getting the manual up2date for OTRS 3.0. But I lately posted a mini HowTo for the Archiving feature: http://blog.kuhn-kt.de/?p=527<http://blog.kuhn-kt.de/?p=527ttp://blog> Am 30.11.2010 um 02:07 schrieb Mikola Rose: Hi again, I couldn't find anything in the manual for 3.01 on how to archive. Can someone point me the way to a document or how-to that explains this feature? Mik --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ((enjoy)) -- Christopher T. Kuhn ------ On Jul 02, 2011 @ 03:49 pm, christopher.kuhn(a)otrs.com wrote: Hi Mik, Actually we're still working on getting the manual up2date for OTRS 3.0. But I lately posted a mini HowTo for the Archiving feature: http://blog.kuhn-kt.de/?p=527 Am 30.11.2010 um 02:07 schrieb Mikola Rose: > Hi again, > > > > I couldn’t find anything in the manual for 3.01 on how to archive. Can someone point me the way to a document or how-to that explains this feature? > > > > Mik > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ((enjoy)) -- Christopher T. Kuhn ------ On Jul 02, 2011 @ 03:49 pm, ahalle-otrs-en(a)radprax.de wrote: Lars Jørgensen wrote : > Did somebody help you? I would like to know about this option, too. Hi, please see : http://forums.otrs.org/viewtopic.php?f=53&t=6966&p=27458 (SysConfig = Ticket::ArchiveSystem) Regards Alexander -- radprax Gesellschaft fuer Medizinische Versorgungszentren mbH | Domicile and Register Court: Wuppertal, HRB 19359 | Bergstr. 7-9, 42105 Wuppertal Management Board: Andreas Martin, Dr. Heiner Steffens, Dr. Renate Tewaag Phone +49 202 2489 1123, Fax +49 202 2489 941123 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ On Jul 02, 2011 @ 03:49 pm, itlj(a)gyldendal.dk wrote: Hi Mik, Did somebody help you? I would like to know about this option, too. Lars ------ On Jul 02, 2011 @ 03:41 pm, mrose(a)power-soft.com wrote: Hi again, I couldn't find anything in the manual for 3.01 on how to archive. Can someone point me the way to a document or how-to that explains this feature? Mik ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/1578

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[Ticket #1724] Queue moves in history
by KIRAN IT 02 Jul '11

02 Jul '11

This is a notification from the Help Desk. On Jul 02, 2011 @ 04:46 pm, bmw(a)ualberta.ca wrote: When I look at the history for a ticket (by clicking on HISTORY when reading the ticket contents) I see the first column has the keyword "Move" whereas the second column has the details "Ticket moved into Queue "Software Services::Software Packages" (35) from Queue "Raw" (2)" ==Ticket History== On Jul 02, 2011 @ 04:46 pm, crythias(a)gmail.com wrote: The bar at the right tells you the Queue it's in, doesn't it? ------ On Jul 02, 2011 @ 03:50 pm, itlj(a)gyldendal.dk wrote: Now, that was a dirty hack, OTRS people :-) The English text is there, because OTRS in English is actually translated into English with further parameters. This is from the Kernel/Language/en.pm file: 'History::Move' => 'Ticket moved into Queue "%s" (%s) from Queue "%s" (%s).' When I created the Danish translation, I thought I was supposed to translate "History::Move" into Danish, but that was obviously not the case... I'll submit a corrected Danish translation in a few minutes. Lars From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Lars Jørgensen Sent: Friday, December 10, 2010 2:18 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Queue moves in history I use OTRS 3.0.3. If I switch to English, all the information is there. I'll look at the translation and see if there is an obvious fix for this. Thank you for pointing me in the right direction. Lars From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Friday, December 10, 2010 2:03 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Queue moves in history What version are you using? This looks like 3, but the English version certainly shows from and to in History. Your Kommentar column is not the same as the column in English. English seems to be more descriptive. ------ On Jul 02, 2011 @ 03:50 pm, itlj(a)gyldendal.dk wrote: I use OTRS 3.0.3. If I switch to English, all the information is there. I'll look at the translation and see if there is an obvious fix for this. Thank you for pointing me in the right direction. Lars From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Friday, December 10, 2010 2:03 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Queue moves in history What version are you using? This looks like 3, but the English version certainly shows from and to in History. Your Kommentar column is not the same as the column in English. English seems to be more descriptive. ------ On Jul 02, 2011 @ 03:50 pm, crythias(a)gmail.com wrote: What version are you using? This looks like 3, but the English version certainly shows from and to in History. Your Kommentar column is not the same as the column in English. English seems to be more descriptive. ------ On Jul 02, 2011 @ 03:50 pm, itlj(a)gyldendal.dk wrote: Attachment: ------ On Jul 02, 2011 @ 03:50 pm, itlj(a)gyldendal.dk wrote: Hi Broderick, I don't see that information at all. This is what I get (sorry for the Danish translation, but the first column is in English) and you can see the ticket is moved but not from where to where. [cid:image001.png@01CB9864.4C030910] Lars ------ On Jul 02, 2011 @ 03:50 pm, itlj(a)gyldendal.dk wrote: Hi Gerald It does show the current queue, but not what queues the ticket has been in previously. We sometimes bounce tickets around queues for different teams to act on them, and we would like to follow the trail. Lars From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Thursday, December 09, 2010 3:12 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Queue moves in history The bar at the right tells you the Queue it's in, doesn't it? ------ On Jul 02, 2011 @ 03:50 pm, bmw(a)ualberta.ca wrote: When I look at the history for a ticket (by clicking on HISTORY when reading the ticket contents) I see the first column has the keyword "Move" whereas the second column has the details "Ticket moved into Queue "Software Services::Software Packages" (35) from Queue "Raw" (2)" ------ On Jul 02, 2011 @ 03:49 pm, crythias(a)gmail.com wrote: The bar at the right tells you the Queue it's in, doesn't it? ------ On Jul 02, 2011 @ 03:49 pm, itlj(a)gyldendal.dk wrote: Hi, Often been wondering: When we move a ticket into a different queue, the History just shows it's been moved. Is it possible to see what queue it was moved into? Lars --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/1724

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