October 2002 - otrs - OTRS mailing lists

umlaut in e-mail subject
by Volker Voßkämper 23 Oct '02

23 Oct '02

SuSE 8.0 OTRS 0.5 Beta7 When an e-mail come in with umlaut in subject the auto-reply looks like [Ticket#: 1010030] RE: =?iso-8859-1?Q?Nach_ [...] what can I do? All auto-answers are on Latin-1 iso-8859-1. I think this must be correct, isn't it? (sending client is windows outlook) regards Volker

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Receiving Mails in OTRS
by Volker Voßkämper 23 Oct '02

23 Oct '02

Hello, I'm a newbie on linux. I have SuSE 8.0 and OTRS 0.5 Beta7. First everything looks OK including sending e-mails via otrs but receiving is a problem. I have an pop3 account at my provider so I edit /opt/OpenTRS/.fetchmailrc but nothing happen. So I made a copy of it to /root and started fetchmail manual. All mail are feched in the RAW queue. But every hour the same mails are new again in RAW queue with new ticket#. Later, after reading maillistarchive, I edit /opt/OpenTRS/var/cron/fetchmail removing the comment and removing >> /dev/null. Then I did rcotrs start-force OK, the job is working now - every 5 min a root mail apperars. Everything seemed OK. But sometimes old mails appear with new ticket#. One example is: I close a ticket. Later I got a mail for this ticket#. The queue has follow up enabled. The mail appears with new ticket# an when I search for the old ticket# the new mail is attached to the old ticket to. But the ticket is only availible via search. And real new ticket give no auto reply even I tell it the system. Mostly new tickets# for old mails appear after rcotrs start-force. What is the possible error in my config? regards Volker

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Error in procmail
by Edwin D. Viñas 22 Oct '02

22 Oct '02

I found the following error in log of procmail: procmail: Executing "/usr/local/OpenTRS/bin/PostMaster.pl" install_driver(Pg) failed: Can't load '/usr/local/lib/perl5/site_perl/5.005/i386-freebsd/ auto/DBD/Pg/Pg.so' for module DBD::Pg: Shared object "libpq.so.2" not found at /usr/libda ta/perl/5.00503/DynaLoader.pm line 169, <STDIN> chunk 13. What does it mean pls? best regards, --edwin _________________ \_____\__\ ____/__/ Edwin D. Viñas <edwinv(a)asti.dost.gov.ph> \ _____\__\ ___/__/ SRSII, DOST-ASTI, PREGINET Project \ _____\__\__/__/ Mobile:+639202612660 Tel:+6324351071 \______\__\/__/ "IF OTHERS THINK 10 MINUTES AHEAD; '02 \______\___/ FILIPINOS MUST THINK 10 YEARS AHEAD".

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Fw: No message appears in the queue
by Edwin D. Viñas 22 Oct '02

22 Oct '02

btw, my system is FreeBSD-4.4 with BSD mail installed. Just now when Im browsing otrs directory, I saw a .mailrc in the directory. Is it possible to put both .mailrc and .procmailrc in the same directory? When the otrs ticket request form is filled-up and submitted, no error occurs. * OTRS email is otrs@localhost When i check the otrs system, no queue appeared. When i checked the /var/mail/otrs, there I see the report which I have submitted via the form. 1. Is it because procmail is not working? 2. Where should otrs email be? (/usr/home/otrs or /var/mail/otrs) 3. I have already installed procmail... how do i start it or tell it to read otrs email in /var/mail/otrs? Thanks in advance for any solution you can suggest :-) -edwin _________________ \_____\__\ ____/__/ Edwin D. Viñas <edwinv(a)asti.dost.gov.ph> \ _____\__\ ___/__/ SRSII, DOST-ASTI, PREGINET Project \ _____\__\__/__/ Mobile:+639202612660 Tel:+6324351071 \______\__\/__/ "IF OTHERS THINK 10 MINUTES AHEAD; '02 \______\___/ FILIPINOS MUST THINK 10 YEARS AHEAD".

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No message appears in the queue
by Edwin D. Viñas 22 Oct '02

22 Oct '02

Can somebody help me on this please... Im not working full-time with this so I dont have the time to read all docus to fastrack otrs installation. As of now: When the otrs ticket request form is filled-up and submitted, no error occurs. * OTRS email is otrs@localhost When i check the otrs system, no queue appeared. When i checked the /var/mail/otrs, there I see the report which I have submitted via the form. 1. Is it because procmail is not working? 2. Where should otrs email be? (/usr/home/otrs or /var/mail/otrs) 3. I have already installed procmail... how do i start it or tell it to read otrs email in /var/mail/otrs? Thanks in advance for any solution you can suggest :-) -edwin _________________ \_____\__\ ____/__/ Edwin D. Viñas <edwinv(a)asti.dost.gov.ph> \ _____\__\ ___/__/ SRSII, DOST-ASTI, PREGINET Project \ _____\__\__/__/ Mobile:+639202612660 Tel:+6324351071 \______\__\/__/ "IF OTHERS THINK 10 MINUTES AHEAD; '02 \______\___/ FILIPINOS MUST THINK 10 YEARS AHEAD".

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graphs
by Bryan Fullerton 21 Oct '02

21 Oct '02

Allo, Do the stats graphs work? I tried running bin/mkStats.pl and it gave me the attached errors (from syslog, so there's a bit of extra stuff). Maybe MySQL/PostgreSQL differences? Thanks, Bryan

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RE: [otrs] QMail
by Gene Parks 20 Oct '02

20 Oct '02

If you are using qmail-ldap it is easy. If you are using standard qmail it is a little more complicated. gene -----Original Message----- From: Martin Edenhofer [mailto:martin@edenhofer.de] Sent: Sunday, October 20, 2002 8:22 AM To: otrs(a)otrs.org Cc: mpm(a)litterae.de; michael.mehl(a)web.de Subject: Re: [otrs] QMail Hi Michael, On Sun, Oct 20, 2002 at 02:00:32PM +0200, Michael P. Mehl wrote: > How can I setup OTRS with QMail? Yes, you can. PS: Your email address is not working. [...] <mpm(a)litterae.de>: host mailin.ispgateway.de[62.67.200.3] said: 553 sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1) [...] > Best regards... > Michael Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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QMail
by Michael P. Mehl 20 Oct '02

20 Oct '02

Hi! How can I setup OTRS with QMail? Best regards... Michael

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blink
by Bryan Fullerton 18 Oct '02

18 Oct '02

Howdy, One of my queue names blinks in the QueueView - any idea why? :) Thanks, Bryan

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Cron command...
by Bryan Fullerton 18 Oct '02

18 Oct '02

Howdy, I see in the crontab for the otrs user (which I finally turned on ;) that there's this section: # -- # cron/postmaster - postmaster cron of the OpenTRS # Copyright (C) 2002 Martin Edenhofer <martin+code(a)otrs.org> # -- # $Id: .procmailrc,v 1.7 2002/05/12 22:04:43 martin Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. # -- # check every 60 minutes the spool dorectory of OpenTRS */60 * * * * /etc/rc.d/otrs cleanup Where do I find the command that's supposed to live as /etc/rc.d/otrs? No mention of it (or the Cron.sh file) in the INSTALL docs. Thanks! Bryan

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