November 2002 - otrs - OTRS mailing lists

Re: [otrs] (no subject) (Translation problem)
by Diego Fernandez 18 Nov '02

18 Nov '02

> Date: Thu, 14 Nov 2002 17:31:01 +0100 > From: Martin Edenhofer <martin(a)edenhofer.de> > To: otrs(a)otrs.org > Subject: Re: [otrs] (no subject) > Reply-To: otrs(a)otrs.org > Hi Diego, > On Thu, Nov 14, 2002 at 10:17:47AM -0300, Diego Fernandez wrote: > > If you want to translate OpenTRS in a new language, you have to do five > > steps: Take the current German translation (German.pm) from CVS ( > > http://otrs.org/cgi-bin/cvsweb.cgi/otrs/Kernel/Language/) and translate > > each line. Change the package name (z. g. "package > > Kernel::Language::German;" to "package Kernel::Language::French;") and > > translate the words. Add the new translation file to Kernel/Language.pm (e. > > g. use Kernel::Language::French;) around line 20. Add the new language > > translation to the system via the admin interface (AdminArea ->> Language). > > If you use mod_perl, restart your webserver and you will have the new > > language. Send the new translation file to feedback at otrs.org - > > > > but i can't put it to work. > > > > The last step i tried was to put the exactly German.pm named as Spanish.pm > > and it didn't take it, just show everything in English. I restart the > > webserver because I have mod_perl, but nothing happened. > Do you have a "Spanish" selection in the agent preferences -> frontend > language (you need "Spanish")? Yes > > If yes and you get just the english language, check in > Kernel/Language.pm and Kernel/Language/Spanish.pm if > "Kernel::Language::Spanish" is written correctly. I have put Package Kernel::Language::Spanish instead of package Kernel::Language::Spanish in Spanish.pm > If it's still not working, check the OTRS-Log (e. g. /var/log/messages). > Is there an error? I don't found any error. > If you can't find the error, send me your translation file and I'll > check this. I don't have it translated yet, I was just trying the feature, but when I have it I send it to you. > > Diego. > Martin Thanks. Diego.

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Re: [otrs] pop3
by Diego Fernandez 18 Nov '02

18 Nov '02

> > Date: Mon, 11 Nov 2002 14:06:40 +0100 > From: Sebastian Wormser <sibbi(a)sibbi.com> > To: otrs(a)otrs.org > Subject: Re: [otrs] pop3 > Reply-To: otrs(a)otrs.org > > Hi Diego, > > Zitat von Diego Fernandez <DFernandez(a)openware.biz>: > > > Is it possible to access system email accounts with a email pop/Imap > > client? If so, i need to block the access posibility > > I do not really undertand the question. If you are concerned that > Mails stored in the OTRS can be accessed via pop3, then the answer > is no. OTRS does not provide or install a pop3 or imap Server. Ok, you answered my question. (I explain my question: I don't want that messages stored would be able to be extracted from the OTRS System in any way, so I force users to always read messages from the web frontend.) > > cu, > Sibbi Thanks Diego.

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Wrong Attachments !!! HELP !!
by Marco Cintolesi 17 Nov '02

17 Nov '02

Hi all, Only today we have realized that ALL the attachments we send with OTRS are a "little bit" wrong. Example: An agent attach the file "c:\test\myfile.txt" from a win2k machine with explorer 6......the attach come to the destination as "c_test_myfile.txt" !!!!!! This not a good thing.....we have to send licenses files that have "mandatory" names (in that case "myfile.txt"), then, least but not last, we dont like to have our customers see the directory structure in the machine of the agent...... Is this a bug ??? Thanks Marco Cintolesi

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service otrs start
by Diego Fernandez 15 Nov '02

15 Nov '02

I have installed LRH 73 with mysql mysqlserver mysqlclient9 mod_perl perl_Mysql apache perl-Date-Calc perl-MIME-Base64 perl-Digest-MD5 I installed otrs-0.5-BETA8.i386.rpm - # service httpd restart - # service mysqld start - Setup the database via "http://yourhost/otrs/installer.pl" (MySQL and Red Hat-RPMs) Then [root@helpdesk bin]# service otrs start Starting OTRS.. Checking httpd ... done. Checking MySQL ... done. Checking database connect... Use of uninitialized value in split at /usr/lib/pe rl5/5.6.1/Cwd.pm line 103. It looks Ok! done. Enable /opt/OpenTRS/bin/PostMaster.pl ... done. Checking otrs spool dir... done. Creating cronjobs (source /opt/OpenTRS/var/cron/*) ... done. -->> http://helpdesk.openware.biz/otrs/index.pl <<-- Final start of OTRS.. done [root@helpdesk bin]# what about that error?

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Syntax error in Config.pm?
by Kevin Way 15 Nov '02

15 Nov '02

I'm having a problem that's almost surely pilot error, but I'm at a bit of a loss. I'm getting the error: syntax error at /usr/home/otrs/gateway/OpenTRS/bin/cgi-bin/../../Kernel/Config.pm line 539, near "$_;" That line being $Self->$_; which is in LoadSubConfig. I diffed my Config.pm against the the original v1.67 of Config.pm, and I can't see anything obvious. Any ideas?

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(no subject)
by Diego Fernandez 14 Nov '02

14 Nov '02

Hi, You give me this indications at http://otrs.org/cgi-bin/cvsweb.cgi/otrs/doc/manual/language-translation.sgml: If you want to translate OpenTRS in a new language, you have to do five steps: Take the current German translation (German.pm) from CVS ( http://otrs.org/cgi-bin/cvsweb.cgi/otrs/Kernel/Language/) and translate each line. Change the package name (z. g. "package Kernel::Language::German;" to "package Kernel::Language::French;") and translate the words. Add the new translation file to Kernel/Language.pm (e. g. use Kernel::Language::French;) around line 20. Add the new language translation to the system via the admin interface (AdminArea ->> Language). If you use mod_perl, restart your webserver and you will have the new language. Send the new translation file to feedback at otrs.org - but i can't put it to work. The last step i tried was to put the exactly German.pm named as Spanish.pm and it didn't take it, just show everything in English. I restart the webserver because I have mod_perl, but nothing happened. Thanks. Diego.

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user add/remove in admin area
by Turpel Pol 13 Nov '02

13 Nov '02

Hi Jon, > And last but not least, how can I delete a user, who is no longer needed? OpenTRS is working with database id references. If you would delete a user (or queue, ...) from the database, your delete the reference info. Important infos like owner or queue. Set the data record to invalid and the record is still visible (e. g. for ticket history, ...) but not activ for the application. The above was just an excerpt from Martin's reply to http://lists.otrs.org/pipermail/otrs/2002-August/000171.html Kind Regards, Pol

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user add/remove in admin area
by Jon Conkle 13 Nov '02

13 Nov '02

I notice you can add and modify users in the admin area of otrs, but is there any way to delete an existing user?

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Priority
by Diego Fernandez 11 Nov '02

11 Nov '02

Hi, There is not the field priority and Attachment when creating a customer new ticket. Can you add it?

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How to generate response for third party customer ?
by Turpel Pol 11 Nov '02

11 Nov '02

Hello OTRS Team, We are using OTRS since several weeks for ISP abuse services. We like it very much, and appreciate the really good work done by the OTRS Team. Now, we have a question/suggestion specific to our OTRS abuse usage: - we receive complaints to the abuse queue, where people complain about SPAM, virus, TCP port scan etc. originating from one of our customers . - we look up the details for this customer and want to send a Warning or Informational mail to this customer - now how would we best generate this Warning/Informational mail , because if we use a predefined response, the default destination address will be the complainer and not our customer, furthermore the body will contain also the mail excerpt from the complainer, which should not be appended to the mail for the customer. - there might be a possibility to have a similar link like that for 'Contact customer (phone)' , but called 'Contact customer (mail)' . It should have an empty destination field, to fill in your customers mail-address, but it will also have an empty body, which would penalize predefined responses. - so, another better possibilty: if there would be some more fields in AdminArea - Response Management , like 'destination address' & 'body type', it might be possible to specify whether you want to predefine the destination address (using From:) or if the destination address field in your response should remain empty. The body type would define if you want to append an excerpt of the complainers email or not to the predefined response. This would allow us to define more variable predefined responses for several purposes, as well for complainer replies as for customer warnings. I have some more questions and suggestions, but I will explain these later. Again, THX for your great work. I would like to participate in any kind to this marvelous project, but actually my Perl knowledges are not at your level. So, my participation would be stressing/testing your product ;-) Kind Regards, ---------------------------------------------------------------- Pol Turpel - System Engineer Fixed Network & Internet Services EPT Luxembourg ----------------------------------------------------------------

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