November 2002 - otrs - OTRS mailing lists

procmail out of memory and lock files
by Eddie Urenda 05 Nov '02

05 Nov '02

I don't know if anyone has been having problems like this, but we occassionally have procmail lockup on us with the following log messages: Nov 4 11:58:53 xxxx procmail[5047]: Out of memory as I tried to allocate 134582 620 bytes Nov 4 11:58:53 xxxx sm-mta[5046]: gA4JvmiZ005045: to="|exec /usr/bin/procmail", ctladdr=<otrs(a)xxxx.xxxx.xxxx.xxx> (1001/100), delay=00:01:05, xdelay=00:01:0 4, mailer=prog, pri=156955, dsn=4.0.0, stat=Operating system error We happen to be using Debian "woody" with Apache 1.3.25, Sendmail 8.12.3, Procmail 3.22, and Postgresql 7.2.1

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Debian: Internal Server Error
by otrs＠ignore.mine.nu 03 Nov '02

03 Nov '02

Hello! I've been trying to get the system to work on a Debian GNU/Linux Woody (stable) installation, but so far, it fails me on one thing. The entire installation went flawless. After the installation I can modify, close, zoom tickets. I can add users, delete them: the lot. However: I cannot add a ticket! :-) Clicking on 'PhoneView' brings up the 'Phone call / new ticket' page. After filling in the form and pressing 'store', I get a 500 error from my Apache. This happens on 2 different machines. As far as I can tell, all required perl-modules have been installed. I get a 'Syntax OK' when performing 'perl -cw path/to/bin/cgi-bin/index.pl'. Nothing shows in the (error)logs either. The same problem occurs with the 'customer.pl' script. Does anyone have any idea how I go about debugging this? Thanks! -- Maarten (Who should have learned Perl when he had the chance!)

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Some Questions
by James Gorman 03 Nov '02

03 Nov '02

Hello, I am running OTRS on a Solaris 8 box and it works, but I am not able to get emails to open a ticket. I have the standard .procmailrc and a .forward file, but for some reason I get nothing delivered to the postmaster queue. Any pointers? Also how do I tie in a customer database? I have one in access on a MS box but can port the tables to MySQL no problems or even use ODBC if possible. Any pointers would be helpful. James

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Installation
by Diego Fernandez 01 Nov '02

01 Nov '02

I want to install OTRS on a REdHat 7.3. please, give me some help on how to install it. Thanks - - - - - Diego Fernandez - Openware _________________________ Visitenos en http://www.openware.biz

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Installation OTRS requirements
by Diego Fernandez 01 Nov '02

01 Nov '02

I want to install OTRS over a Linux Red Hat. Which version do you think OTRS works better? Which version of MySQL? Thanks. - - - - - Diego Fernandez - Openware _________________________ Visitenos en http://www.openware.biz

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