January 2003 - otrs - OTRS mailing lists

Debian: nslookup dependency ?
by otrs＠ignore.mine.nu 14 Jan '03

14 Jan '03

Hi! I can't find this on the Net, but there appears to be a (unstated) dependency. When installing RC1 on a Woody-machine all went well, apart from the adding of a user. Checking the logs I see this error: ----------------------------------------------------------------------------- [Tue Jan 14 12:59:56 2003] [error] [client 192.168.1.2] Premature end of script headers: /opt/otrs/bin/cgi-bin/index.pl unable to locate nslookup at /opt/otrs/bin/cgi-bin/../../Kernel/System/CheckItem.pm line 68 ----------------------------------------------------------------------------- Debian no longer has nslookup as a standard installable package (ie: apt-get install nslookup will not work). Instead Debian opts for 'host' as a utility for querying DNS servers. a simple 'ln -s /usr/bin/host /usr/bin/nslookup' fixed the Internet Server Error, but I suspect that there must be a better way to fix this. Anyway: perhaps this is something for the documentation or something? Thanks again for all the fish, -- .''`. | Martin <otrs(a)ignore.mine.nu> : :' : | `. `' | `-

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Problems installing on FreeBSD 4.7 system
by Jaron Parsons 13 Jan '03

13 Jan '03

Hopefully someone might be able to help me out with some of these installation problems I am having, I hve been hacking my way through it, but have hit a snag, and I am not sure where to go from here. First . About my system I am running FreeBSD 4.7, Apache 1.3.23 with SSL, Mod_perl, mod_php4. It is a beefy system hardware wise, so I don't think that is the issue, but if someone would like to know the specs I would be happy to post them. I have installed all the perl modules from CPAN that are listed in the INSTALL instructions. When I try to run the installer.pl I get a 500 Internal Server error page, and looking at the apache error log I see: [Mon Jan 13 09:07:00 2003] [error] syntax error at /usr/local/www/data.default/pages/OpenTRS/bin/cgi-bin/../../Kernel/Confi g.pm line 539, near "$_;" BEGIN failed--compilation aborted at /www/data/pages/OpenTRS/bin/cgi-bin/installer.pl line 38. [Mon Jan 13 09:07:21 2003] [error] Undefined subroutine &Kernel::Config::LoadSubConfig called at /usr/local/www/data.default/pages/OpenTRS/bin/cgi-bin/../../Kernel/Confi g.pm line 515. I opened the Config.pm and configured a few of the lines thinking it might need that, but I still get the same error. If anyone has any ideas or help I would greatly appreciate it. If I need to send in more info, just let me know what I am lacking. Thanks. Jaron Parsons

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Re: [otrs] Session Management OTRS0.5Beta8
by Diego Fernandez 13 Jan '03

13 Jan '03

Hi Martin, > > Otrs server is Redhat 7.3 and otrs0.5 Beta8 > - If the browser supports http cookies and the browser is closed (without > OTRS logout) there is no possibility to get back to the session (because > the session id (http cookies) is removed on the client machine). My client machine is MS Internet Explorer 5.5 on Windows NT. > PS: To tell OTRS to use http cookies (if browser supports cookies) set > $Self->{SessionUseCookie} to 1 ($Self->{SessionUseCookie}=1;). I set $Self->{SessionUseCookie}=1; I open a browser and login as customer. I can see "My tickets" I close the browser without OTRS logout. I open the browser again and go to my OTRS site It shows me "My Tickets" without asking me for login. I looked at the coockie before and after I closed the browser and It didn't change. What's wrong? > Martin Thanks Diego.

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RE: [otrs] RC 1.0
by Gene Parks 13 Jan '03

13 Jan '03

Thank you Martin. Gene -----Original Message----- From: Martin Edenhofer [mailto:martin@edenhofer.de] Sent: Monday, January 13, 2003 2:12 PM To: otrs(a)otrs.org Subject: Re: [otrs] RC 1.0 Hi Gene, On Mon, Jan 13, 2003 at 01:41:20PM -0500, Gene Parks wrote: > Has anyone run into the date and time not showing up on a phoneview > ticket? I'm. :) (It's just if the english language is used.) > In the subject line on mine it shows Phone call at > Time(DateFormatLong). > > Anyone have any ideas where this is generated so I can see why it is > doing this? It's a bug in 1.0 RC1. I fixed it. Use the current Kernel/Language.pm ( http://otrs.org/cgi-bin/cvsweb.cgi/otrs/Kernel/Language.pm) and it will work. > Gene Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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RE: [otrs] RC 1.0
by Gene Parks 13 Jan '03

13 Jan '03

Has anyone run into the date and time not showing up on a phoneview ticket? In the subject line on mine it shows Phone call at Time(DateFormatLong). Anyone have any ideas where this is generated so I can see why it is doing this? Thanks Gene

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RE: [otrs] HTTP 500 on empty answer click
by Gene Parks 13 Jan '03

13 Jan '03

Okay, here is what was wrong. The system needs nslookup. Martin, why do we need nslookup? Gene -----Original Message----- From: Martin Edenhofer [mailto:martin@edenhofer.de] Sent: Monday, January 13, 2003 11:21 AM To: otrs(a)otrs.org Subject: Re: [otrs] HTTP 500 on empty answer click Hi Gene, On Mon, Jan 13, 2003 at 02:56:12AM -0500, Gene Parks wrote: > I am getting a Http 500 Internal server error when clicking empty answer > from the agentfrontend. The logs show error 500 332. Not really sure > what the system is looking for. Maybe it's the same as http://lists.otrs.org/pipermail/otrs/2003-January/000724.html? Update Kernel/Output/HTML/Agent.pm and try it again (restart the webserver if you use mod_perl). If not, there should be more info in the webserver error log. Thanks for your feedback. > Thanks > Gene Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Manual
by Hans Scheffers 13 Jan '03

13 Jan '03

Hi, is there somewehere a manual available for printing, or is this only possible by followig all the index-links? greetz Hans -- Hans Scheffers http://www.jiffie.nl/stamboom/rottweiler Linux Kernel 2.4.18-19 on a i686 - userid 282784 @ http://counter.li.org

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Update SuSE 7.3
by Christoph Kaulich 13 Jan '03

13 Jan '03

Hello, I try to upgrade my SuSE 7.3 version of OTRS to 1.0. First I stop all running services, then I do 'rpm -Uhv otrs-1.0.0-RC1.i386.rpm' but this command doesn't find an end. Nothing happens in the shellor elsewhere. When I kill the command, I can restart the old version without problems. Any hints ? Christoph

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Error after Update to RC1
by Ralph Müller 13 Jan '03

13 Jan '03

Hello, the perl version used is v5.6.1 built for i586-linux. I work on a SuSe 7.3 installation. With the new Agent.pm the error does not appear anymore, but the mail is not sent. Instead I keep staying in the 'Create answer' view. When I look at the 'From' field, there stands otrs@localhost, followed by '* invalid OTRS System <otrs@localhost> (fqdn)'!. When I set the option $Self->{CheckEmailAddresses} to '0', everything works well. The full qualified domain name in Config.pm is set correctly (as well as in Defaults.pm). The autoresponse to an incoming mail uses the right from-address (otrs@<fqdn>). Where can I change the 'From'-address used for answers? Thanks in advance Bye Ralph -----Ursprüngliche Nachricht----- Von: Martin Edenhofer [mailto:martin@edenhofer.de] Gesendet: Freitag, 10. Januar 2003 18:42 An: otrs(a)otrs.org Betreff: Re: [otrs] Error after Update to RC1 Hi Ralph, On Fri, Jan 10, 2003 at 02:00:20PM +0100, Ralph M?ller wrote: > I just updated from beta8 to RC1. Every thing seems to work well. I can open > new tickets and an autoresponse is sent back to the sender. But if I try to > answer the ticket, I get the following error: > Can't use an undefined value as a HASH reference at > /opt/otrs//Kernel/Output/HTML/Agent.pm line 1138. I can't reproduce this error with my perl versions. Anyway, try the current Kernel/Output/HTML/Agent.pm (1.77) from CVS ( http://otrs.org/cgi-bin/cvsweb.cgi/~checkout~/otrs/Kernel/Output/HTML/Agent. pm?rev=1.77&content-type=text/plain ) Is it working now? Which perl version do you use? > Bye > Ralph Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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HTTP 500 on empty answer click
by Gene Parks 13 Jan '03

13 Jan '03

I am getting a Http 500 Internal server error when clicking empty answer from the agentfrontend. The logs show error 500 332. Not really sure what the system is looking for. Any help would be appreciated. Thanks Gene

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