January 2003 - otrs - OTRS mailing lists

RC 1.0
by Gene Parks 13 Jan '03

13 Jan '03

Martin, Are we now storing both the ticketlooping and articles in the database? Gene

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ArticleStorageInit error
by Maarten Engelen 12 Jan '03

12 Jan '03

Hi Martin, well that's what i figured too. ;) So I checked the config.pm and default.pm files and they have correct settings. To be sure I edited Tickets.pm and hard coded the module ArticleStorageDB in it. It gave me exactly the same error. All files are available and the require statement doesn't give an error so there must be something else wrong. I'll past the bit of code that gives the error here: my $StorageModule = 'Kernel::System::Ticket::ArticleStorageDB'; eval "require $StorageModule"; push(@ISA, $StorageModule); $Self->ArticleStorageInit(); It gives me an error at the last line of the code above. I don't know what is going wrong, as I'm not very much into Perl (yet), but why is the module pushed in the @ISA array and than used with a $Self statement? Looks like a strange statement to me, but I may be wrong of course. :) Hope you can help me. Maarten -----Oorspronkelijk bericht----- Van: otrs-admin(a)otrs.org [mailto:otrs-admin@otrs.org]Namens Martin Edenhofer Verzonden: zondag 12 januari 2003 18:23 Aan: otrs(a)otrs.org Onderwerp: Re: [otrs] ArticleStorageInit error Hi Maarten, On Sun, Jan 12, 2003 at 06:03:42PM +0100, Maarten Engelen wrote: > I just installed otrs RC1 on my system. When I visit > http://www.domain.com/otrs/index.pl I get a 500 server error. When I > manually run <OTRSHOME>/bin/cgi-bin/index.pl I get the following error: > > Can't locate object method "ArticleStorageInit" via package > "Kernel::System::Ticket" (perhaps you forgot to load > "Kernel::System::Ticket"?) at > /home/otrs/bin/cgi-bin/../../Kernel/System/Ticket.pm line 96. > > Seems like a bug to me, but to be sure if I'm not the one to blaim here I > like to know if there's someone who knows a solution to this problem. > Any help is greatly appreciated. It looks like there is a non existing module defined as "TicketStorageModule" in Kernel/Config.pm. For TicketStorageModule it's 'Kernel::System::Ticket::ArticleStorageFS' or 'Kernel::System::Ticket::ArticleStorageDB' possible. If I set 123 as TicketStorageModule in Kernel/Config.pm I get the following error: [...] [18:19:18 martin@cuba]:~/src/otrs >perl bin/cgi-bin/index.pl [...] Can't locate object method "ArticleStorageInit" via package "Kernel::System::Ticket" (perhaps you forgot to load "Kernel::System::Ticket"?) at /home/martin/src/otrs/bin/cgi-bin/../../Kernel/System/Ticket.pm line 96. [Sun Jan 12 18:19:25 2003] index.pl: Can't locate package 123 for @Kernel::System::Ticket::ISA. [...] -=> The same error message. > Maarten Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Re: [otrs] ArticleStorageInit error
by Andreas Grabm�ller (Webmail) 12 Jan '03

12 Jan '03

Have the same problem here... I just commented out the $Self->ArticleStorageInit(); and it seems to work... The following message was sent by "Maarten Engelen" <maarten(a)jvonet.nl> on Sun, 12 Jan 2003 18:53:49 +0100. > Hi Martin, > > well that's what i figured too. ;) So I checked the config.pm and > default.pm files > and they have correct settings. To be sure I edited Tickets.pm and hard > coded the > module ArticleStorageDB in it. It gave me exactly the same error. All files > are available and the require statement doesn't give an error so there > must > be something else wrong. > I'll past the bit of code that gives the error here: > > my $StorageModule = 'Kernel::System::Ticket::ArticleStorageDB'; > eval "require $StorageModule"; > push(@ISA, $StorageModule); > $Self->ArticleStorageInit(); > > It gives me an error at the last line of the code above. > I don't know what is going wrong, as I'm not very much into Perl (yet), > but why is the module pushed in the @ISA array and than used > with a $Self statement? Looks like a strange statement to me, > but I may be wrong of course. :) > > Hope you can help me. > > Maarten > > > -----Oorspronkelijk bericht----- > Van: otrs-admin(a)otrs.org [mailto:otrs-admin@otrs.org]Namens Martin > Edenhofer > Verzonden: zondag 12 januari 2003 18:23 > Aan: otrs(a)otrs.org > Onderwerp: Re: [otrs] ArticleStorageInit error > > > Hi Maarten, > > On Sun, Jan 12, 2003 at 06:03:42PM +0100, Maarten Engelen wrote: > > > I just installed otrs RC1 on my system. When I visit > > http://www.domain.com/otrs/index.pl I get a 500 server error. When I > > manually run <OTRSHOME>/bin/cgi-bin/index.pl I get the following error: > > > > Can't locate object method "ArticleStorageInit" via package > > "Kernel::System::Ticket" (perhaps you forgot to load > > "Kernel::System::Ticket"?) at > > /home/otrs/bin/cgi-bin/../../Kernel/System/Ticket.pm line 96. > > > > Seems like a bug to me, but to be sure if I'm not the one to blaim here > I > > like to know if there's someone who knows a solution to this problem. > > Any help is greatly appreciated. > > It looks like there is a non existing module defined as > "TicketStorageModule" > in Kernel/Config.pm. > > For TicketStorageModule it's 'Kernel::System::Ticket::ArticleStorageFS' > or > 'Kernel::System::Ticket::ArticleStorageDB' possible. > > If I set 123 as TicketStorageModule in Kernel/Config.pm I get the following > error: > > [...] > [18:19:18 martin@cuba]:~/src/otrs >perl bin/cgi-bin/index.pl > [...] > Can't locate object method "ArticleStorageInit" via package > "Kernel::System::Ticket" (perhaps you forgot to load > "Kernel::System::Ticket"?) at > /home/martin/src/otrs/bin/cgi-bin/../../Kernel/System/Ticket.pm line 96. > [Sun Jan 12 18:19:25 2003] index.pl: Can't locate package 123 for > @Kernel::System::Ticket::ISA. > [...] > > -=> The same error message. > > > Maarten > > Martin > > -- > Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ > -- > Perfection is our goal, excellence will be tolerated. -- J. Yahl > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >

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ArticleStorageInit error
by Maarten Engelen 12 Jan '03

12 Jan '03

Hi all, I just installed otrs RC1 on my system. When I visit http://www.domain.com/otrs/index.pl I get a 500 server error. When I manually run <OTRSHOME>/bin/cgi-bin/index.pl I get the following error: Can't locate object method "ArticleStorageInit" via package "Kernel::System::Ticket" (perhaps you forgot to load "Kernel::System::Ticket"?) at /home/otrs/bin/cgi-bin/../../Kernel/System/Ticket.pm line 96. Seems like a bug to me, but to be sure if I'm not the one to blaim here I like to know if there's someone who knows a solution to this problem. Any help is greatly appreciated. Thanks, Maarten

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Install Problems
by Brian Gallucci 12 Jan '03

12 Jan '03

We are running FreeBSD 4.6 web05# uname -a FreeBSD web05.expnet.net 4.6-STABLE FreeBSD 4.6-STABLE We have downloaded (otrs-0.5-BETA8.tar) and we are following the steps in the INSTALL file and here what we get.. Step 1. Install all the perl mods / Done Good Check if all needed modules are installed: ------------------------------------------ $shell:~> perl -cw /opt/OpenTRS/bin/cgi-bin/index.pl /opt/OpenTRS/bin/cgi-bin/index.pl syntax OK $shell:~> perl -cw /opt/OpenTRS/bin/PostMaster.pl /opt/OpenTRS/bin/PostMaster.pl syntax OK $shell:~> If you get "syntax OK" it seems to be Ok. Go ahead. Well when we run (perl -cw /opt/OpenTRS/bin/cgi-bin/index.pl) this is what we get.. web05# perl -cw /opt/OpenTRS/bin/cgi-bin/index.pl syntax error at /opt/OpenTRS/bin/cgi-bin/../../Kernel/Config.pm line 539, near "$_;" BEGIN failed--compilation aborted at /opt/OpenTRS/bin/cgi-bin/index.pl line 48. and (perl -cw /opt/OpenTRS/bin/PostMaster.pl) web05# perl -cw /opt/OpenTRS/bin/PostMaster.pl syntax error at /opt/OpenTRS/bin/..//Kernel/Config.pm line 539, near "$_;" BEGIN failed--compilation aborted at /opt/OpenTRS/bin/PostMaster.pl line 41. This may be something stupid, But please forgive us we are not Unix programmers but we are trying. Thanks for any help you can offer. -Brian

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Error with phone tickets
by Hans Scheffers 11 Jan '03

11 Jan '03

When logging a phone message I get the following error: Software error at /opt/otrs/Kernel/..../DateChecksum.pm What does it mean? greetz Hans --

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Session Management OTRS0.5Beta8
by Diego Fernandez 10 Jan '03

10 Jan '03

Hi Martin, I have instaled Redhat 7.3 and otrs0.5 Beta8 I have the following config.pm (See attached file: Config.pm) I have the following session.pm (See attached file: Session.pm) If I'm loged as customer or agent and I close the internet explorer, without logout, when I open another internet explorer, and look at Session Managment, I can see three sessions running, But I noticed that after some time (more or less two hours) they disappeared from that page. How does sessions works at OTRS? I want to know if sessions remain opened, won't the system become slower each time a session is opened? Thanks. Diego.

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print report
by Jon Conkle 10 Jan '03

10 Jan '03

OTRS has been up and running nicely for almost a month now. We're very happy with it here at work. However, one question. Is there any way to print up a full report for closed tickets? Thanks, Jon Conkle

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Error after Update to RC1
by Ralph Müller 10 Jan '03

10 Jan '03

Hello, I just updated from beta8 to RC1. Every thing seems to work well. I can open new tickets and an autoresponse is sent back to the sender. But if I try to answer the ticket, I get the following error: Can't use an undefined value as a HASH reference at /opt/otrs//Kernel/Output/HTML/Agent.pm line 1138. Any ideas? Thanks in advance Bye Ralph

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RC 1.0
by Hans Scheffers 10 Jan '03

10 Jan '03

Hi, after installing the RC on a RedHat 8.0 system I get the following error when trying to log in ( = loading index.pl or instller.pl): error_log apache: Fri Jan 10 11:11:30 2003] [error] [Fri Jan 10 11:11:30 2003] null: Got no ConfigObject! at /opt/otrs//Kernel/System/WebRequest.pm line 33. at /opt/otrs/Kernel/cpan-lib/CGI/Carp.pm line 301. Anyone ? $-) -- Hans Scheffers http://www.jiffie.nl/stamboom/ Be different: conform. Linux Kernel 2.4.18-19 on a i686 - userid 282784 @ http://counter.li.org

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