March 2003 - otrs - OTRS mailing lists

1.0.2 (and possibly earlier) Subject beginning with "re" is stripped from the customer interface.
by Paul 13 Mar '03

13 Mar '03

Hi, In the customer interface, if a ticket is created where the first word starts with "Re" the subject line of the message is truncated in the my ticket display within the customer interface. For example, if you create a ticket with a subject of "Repeating my earlier concerns," it will appear in the customer interface as "peating my earlier concerns." I haven't really tested this thoroughly, but it appears that this isn't affected in email notifications or via the agent interface. Thanks, Paul

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Messages not being removed from server
by Andre Fortin 13 Mar '03

13 Mar '03

Hi, Having a problem with OTRS not removing messages from the POP server. When importing messages from the POP server, it sees them as new each time and creates a new ticket in the queue. Has anyone run into this before? I'm running 1.0.2 now but it also happened on RC2. Let me know if you need more details. Andre

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passwords
by Strange, PJ (Philippa) 13 Mar '03

13 Mar '03

Sorry I need to explain it better. A new customer wants to sign up He enters his details and chooses his own password There is no authentication of his email address however, if an existing customer forgets his password OTRS can generate one and send it to the email address What I want however is: A new customer wants to sign up He provides all his details and email address OTRS generates a password and sends it to customers email address This means that only the person entitled to use the email address will know the password Is there a way to adapt the lost password code so that a new password is generated for new customers? Hope this is clearer Philippa From: "Krcek, David" <david.krcek(a)ibex-ag.de> To: "'otrs(a)otrs.org'" <otrs(a)otrs.org> Subject: AW: [otrs] password generation Date: Thu, 13 Mar 2003 10:01:45 +0100 Reply-To: otrs(a)otrs.org Hi, sorry maybe i misunderstand your question, but the functionality = 'forgot password' is implemented (RC 1.0.1). Cu __________________________________________ IBEX AG David Krcek Leiter Management Informations Systeme Linker Kreuthweg 9 86444 Augsburg-M=FChlhausen Tel: +49 8207 96 11 - 354 Mobil: +49 151 12 01 60 60 Fax: +49 8207 96 11 - 50 __________________________________________ -----Urspr=FCngliche Nachricht----- Von: Strange, PJ (Philippa) [mailto:P.J.Strange@rl.ac.uk]=20 Gesendet: Donnerstag, 13. M=E4rz 2003 09:48 An: 'otrs(a)otrs.org' Betreff: [otrs] password generation One of the 'failings' of OTRS is the ability for anyone to create a = customer account without any form of authentication. Would it be possible to = adapt the 'forgot password' functionality on the agent login. This would = match my requirements exactly. How easy would that be to do? Philippa Strange _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --__--__-- _______________________________________________ otrs mailing list otrs(a)otrs.org http://lists.otrs.org/cgi-bin/listinfo/otrs End of otrs Digest

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AW: [otrs] password generation
by Krcek, David 13 Mar '03

13 Mar '03

Hi, sorry maybe i misunderstand your question, but the functionality 'forgot password' is implemented (RC 1.0.1). Cu __________________________________________ IBEX AG David Krcek Leiter Management Informations Systeme Linker Kreuthweg 9 86444 Augsburg-Mühlhausen Tel: +49 8207 96 11 - 354 Mobil: +49 151 12 01 60 60 Fax: +49 8207 96 11 - 50 __________________________________________ -----Ursprüngliche Nachricht----- Von: Strange, PJ (Philippa) [mailto:P.J.Strange@rl.ac.uk] Gesendet: Donnerstag, 13. März 2003 09:48 An: 'otrs(a)otrs.org' Betreff: [otrs] password generation One of the 'failings' of OTRS is the ability for anyone to create a customer account without any form of authentication. Would it be possible to adapt the 'forgot password' functionality on the agent login. This would match my requirements exactly. How easy would that be to do? Philippa Strange _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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AW: [otrs] Running two versions of OTRS concurrently
by Krcek, David 13 Mar '03

13 Mar '03

Hi, take a look on this posting in the early january. cu __________________________________________ IBEX AG David Krcek Leiter Management Informations Systeme Linker Kreuthweg 9 86444 Augsburg-Mühlhausen Tel: +49 8207 96 11 - 354 Mobil: +49 151 12 01 60 60 Fax: +49 8207 96 11 - 50 __________________________________________ ----- Original Message ----- From: "Krcek, David" <david.krcek(a)ibex-ag.de> To: <otrs(a)otrs.org> Sent: Friday, January 03, 2003 6:41 PM Subject: AW: [otrs] Multiple version on one machine > Hi Murahashi, > > IMHO you can install multiple versions on one maschine. > Ok what do you need ? > 1. You need 2 or more databases (i.e. "OTRS" and "OTRS1"). Maybe 2 or > more OTRS user. 2. Install the software on two different directories > (i.e. /opt/OTRS and > /opt/OTRS1) > I think the installation with the tarball file is better than rpm > for this. 3. Configure your apache (2 ScriptAlias's or mod_perl) > 4. Configure your OTRS systems (User, Databases, TicketID and so on) > 5. Cofigure CVS for your "Development System". > > CU > > > IBEX AG > David Krcek > Leiter Management Informations Systeme > Linker Kreuthweg 9 > 86444 Augsburg-Mühlhausen > +49 8207 96 11- 354 > +49 151 12 01 60 60 > > > -----Ursprüngliche Nachricht----- > Von: murahashi [mailto:murahashi@ayayu.com] > Gesendet: Freitag, 3. Januar 2003 10:31 > An: otrs(a)otrs.org > Betreff: [otrs] Multiple version on one machine > > > Hi list, > > I already installed 0.5B8. I would like to install coming new version > on the > same machine from CVS. Can I install multiple version on one machine? > If yes, how? I mean can I use both of production and test environment > on one machine? > > I can't find similar description in doc and maillist. > Thank you. > Murahashi > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -----Ursprüngliche Nachricht----- Von: Moshe Leibovitch (SoftLink) [mailto:moshe@softlink.com] Gesendet: Mittwoch, 12. März 2003 20:35 An: 'otrs(a)otrs.org' Betreff: [otrs] Running two versions of OTRS concurrently Hi, I would like to upgrade to 1.0.2, but I am a little afraid of doing it without proper tests. Is it possible to install 1.0.2 in parallel to 1.0.1, under a different root? Like http://xxxx/otrs-1.0.2/ Regards, Moshe _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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password generation
by Strange, PJ (Philippa) 13 Mar '03

13 Mar '03

One of the 'failings' of OTRS is the ability for anyone to create a customer account without any form of authentication. Would it be possible to adapt the 'forgot password' functionality on the agent login. This would match my requirements exactly. How easy would that be to do? Philippa Strange

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Running two versions of OTRS concurrently
by Moshe Leibovitch (SoftLink) 12 Mar '03

12 Mar '03

Hi, I would like to upgrade to 1.0.2, but I am a little afraid of doing it without proper tests. Is it possible to install 1.0.2 in parallel to 1.0.1, under a different root? Like http://xxxx/otrs-1.0.2/ Regards, Moshe

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Customer login
by Jim Wight 11 Mar '03

11 Mar '03

In my environment (university Computing Science department) the customers would be users, and, I imagine, they would (I know I would) rather log in using their short user id rather than their long-winded email address. I've looked at CustomerCreateAccount.dtl in an attempt to create a login page that separates Login from Email. I noticed that there was a "Login" section that had been commented out. I reinstated it, changing value="$Data{"UserEmail"}" to value="$Data{"UserLogin"}". Given this section of code in customer.pl if (!$GetParams{UserLogin}) { $GetParams{UserLogin} = $GetParams{UserEmail}; } I expected it to work. But it didn't. Customer accounts are still created with the email address being used for the login. Can it easily be made to work, or was the section in CustomerCreateAccount.dtl commented out for a good reason? Jim

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Closed/Solved ticket notification ?
by Mark N. 10 Mar '03

10 Mar '03

Hi, Is there some way to setup OTRS, so the customer of ticket gets an email when his ticket is closed (succesful or not) ? Tia, Mark

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Text box sizes
by Jim Wight 10 Mar '03

10 Mar '03

Is there a reason why the Text box width for answers, forwards and bounces is 80, whereas it is 60 for notes and phone calls? I'd prefer them all to be the same, preferably 80, or configurable. I wanted to cut and paste some text from my mail program (80 wide) into a note (60 wide), but the reduced with of the note caused the longer lines to be split into two, spoiling the readability of the text in the process. If there is an easy way to reformat the text in a Text box, I don't know what it is. Jim

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