September 2003 - otrs - OTRS mailing lists

hide special support email addresses in customer.pl
by "Gärtner, Uwe" 17 Sep '03

17 Sep '03

hello all, who knows a way to hide email-addresses in the To-Field (customer.pl->New Ticket->To...), so that a special customer only see the relevant addresses for him and not all other possible support-addresses. thx best regards Uwe This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. LogicaCMG global sponsors, Gartner Symposium, Cannes, 4th -7th November 2003 http://symposium.gartner.com/story.php.id.3323.s.5.html Please note that LogicaCMG does not have control over content from,or availability of, this website

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Documentation on field by field basis?
by Steven Casey 17 Sep '03

17 Sep '03

Is there any documentation available on a field by field basis that explains each field in the database, it's relationships and what their purpose is? I'm trying to understand how the system works in detail. Thanks in advance. Best Regards, Steven Casey Systems Engineer scasey2 at tampabay.rr.com

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RE: [otrs] CustomerUser import
by Lars Monsees 17 Sep '03

17 Sep '03

Hello Paul, thanks a lot! This saved me much time! =) Lars -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Paul Rhein Sent: Wednesday, September 17, 2003 4:21 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] CustomerUser import Hi Lars, Try to set the "valid_id" field in customerusers to "1". Via SQL. kr Paul "Lars Monsees" <l.monsees(a)atlantisgmbh.de>@otrs.org on 17-09-2003 16:02:03 Please respond to "User questions and discussions about OTRS." <otrs(a)otrs.org> Sent by: otrs-bounces(a)otrs.org To: "Otrs (E-Mail)" <otrs(a)otrs.org> cc: Subject: [otrs] CustomerUser import Hello, I used MySQL and sql statements to directly import users (originally from an access databases). The users are listed in phone view, but when I choose one of them I get the text "invalid" printed in red next to the textbox. I have to open the customer in admin view, click on change and save them so I don´t get the error. I also filled the table "customerpreferences" with data (password encrypted of course - copied from a testuser), but it still doesn´t work. What do I have to change so that otrs thinks the user has been created by otrs? btw: An automatic import from e.g. textfiles would be a nice feature. Lars _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? > http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System?

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Re: [otrs] CustomerUser import
by Paul Rhein 17 Sep '03

17 Sep '03

Hi Lars, Try to set the "valid_id" field in customerusers to "1". Via SQL. kr Paul "Lars Monsees" <l.monsees(a)atlantisgmbh.de>@otrs.org on 17-09-2003 16:02:03 Please respond to "User questions and discussions about OTRS." <otrs(a)otrs.org> Sent by: otrs-bounces(a)otrs.org To: "Otrs (E-Mail)" <otrs(a)otrs.org> cc: Subject: [otrs] CustomerUser import Hello, I used MySQL and sql statements to directly import users (originally from an access databases). The users are listed in phone view, but when I choose one of them I get the text "invalid" printed in red next to the textbox. I have to open the customer in admin view, click on change and save them so I don´t get the error. I also filled the table "customerpreferences" with data (password encrypted of course - copied from a testuser), but it still doesn´t work. What do I have to change so that otrs thinks the user has been created by otrs? btw: An automatic import from e.g. textfiles would be a nice feature. Lars _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? > http://www.otrs.de/

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CustomerUser import
by Lars Monsees 17 Sep '03

17 Sep '03

Hello, I used MySQL and sql statements to directly import users (originally from an access databases). The users are listed in phone view, but when I choose one of them I get the text "invalid" printed in red next to the textbox. I have to open the customer in admin view, click on change and save them so I don´t get the error. I also filled the table "customerpreferences" with data (password encrypted of course - copied from a testuser), but it still doesn´t work. What do I have to change so that otrs thinks the user has been created by otrs? btw: An automatic import from e.g. textfiles would be a nice feature. Lars

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Mysql 4
by Lars Monsees 17 Sep '03

17 Sep '03

Hello, I´m trying to figure out how to update MySQL 3 to 4. Unfortunately, I don´t know how to solve the dependencies as I don´t know if OTRS relies on these packages. Do I have to specify multiple rpms for a simultaneous update? [root@--- root]# rpm -U MySQL-server-4.0.15-0.i386.rpm warning: MySQL-server-4.0.15-0.i386.rpm: V3 DSA signature: NOKEY, key ID 5072e1f5 error: Failed dependencies: libmysqlclient.so.10 is needed by (installed) perl-DBD-MySQL-2.1017-3 libmysqlclient.so.10 is needed by (installed) php-mysql-4.2.2-8.0.8 [root@--- root]# Cheers, Lars

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RE: [otrs] http-link
by Covert, Jake 16 Sep '03

16 Sep '03

I'd be interested in search by date functionality. :-) ********************************* Jake Covert Infrastructure Analyst Electronic Data Systems PSIC Support Group (586) 986-9698 Work (586) 518-3859 Pager http://www.eds.com ********************************* -----Original Message----- From: Fernando Schapachnik [mailto:fernando@mecon.gov.ar] Sent: Monday, September 15, 2003 4:43 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] http-link En un mensaje anterior, Martin Edenhofer escribió: > Try the following in you Kernel/Config.pm: > > $Self->{CustomerDBLink} = > 'http://yourhost/customer.php?CID=$Data{"CustomerID"}'; Thanks! That's nice, I've missed it. On a related note, I'm adding some custom funcionality to OTRS. Some of it might of general interest (eg, search tickets by date). I'd like to know if there's interest in getting them in the source tree and if there is, what criteria should patches met to be accepted. Which mailing list/individual is appropiate to discuss that? Thanks! Fernando. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Multi-Server question
by Marc Scheuffler 16 Sep '03

16 Sep '03

Hi all, I hope I am doing right. I want to have 2 OTRS-Server connecting the same database. Is this possible? Example: Server 1: running otrs / the database / fetching email Server 2: running otrs frontend - nothing else - and is connecting to the database of server 1 Any problems that I didn't see? Cheers Marc

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http-link
by Fernando Schapachnik 15 Sep '03

15 Sep '03

Hi, I need to show a link to some CGI requiring the customer ID, but I can't make it work. Anybody know the right syntax? I'm using: Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown, required, storage-type, http-link ... [ 'UserCustomerID', 'CustomerID', 'id', 1, 1, 'var', 'http://URL/script?id=$Data{"CustomerID"}' ], ], but the expansion is not working. Thanks in advance! Lic. Fernando Schapachnik Proyecto de Informática Ministerio de Economía

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Spec file for RH9
by Puschmann-bulk 15 Sep '03

15 Sep '03

Hi List! I'm currently implementing otrs in my office. My preferred Platform is Redhat or FreeBSD. Find below a Patch from current CVS to an Spec-file with looks working on redhat 9. Its an default install with mysql, Apache2, mod-perl. Seems all dependencies where catched witch the installer. I only have one minor problem: When you get on http://otrs/otrs/ you get under the request new PW an Error 403 forbidden to access otrs. The strange is, when you access /otrs-web/ it works. Directory index forbidden by rule: /opt/otrs/bin/cgi-bin/ [root@localhost Desktop]# cat otrs-spec.diff --- root/otrs/scripts/redhat-otrs-8.0.spec 2003-04-17 00:35:25.000000000 +0200 +++ usr/src/redhat/SPECS/otrs.spec 2003-09-15 16:37:34.000000000 +0200 @@ -14,7 +14,7 @@ # -- Summary: The Open Ticket Request System. Name: otrs -Version: 0.0 +Version: 1.1.3 Copyright: GNU GENERAL PUBLIC LICENSE Version 2, June 1991 Group: Applications/Mail Provides: otrs @@ -25,7 +25,87 @@ BuildRoot: %{_tmppath}/%{name}-%{version}-build %description -<DESCRIPTION> +The Open Ticket Request System (http://otrs.org/) is a web based ticket system. + +Feedback: feedback(a)otrs.org + + +Authors: +-------- + Antti Kï¿1/2ï¿1/2ï¿1/2nen <antti at seu.net> + Carsten Gross <carsten at siski.de> + Franz Breu <breu.franz at bogen.net> + Fred van Dijk <fvandijk at marklin.nl> + Gilberto Cezar de Almeida <gilberto at visaonet.com.br> + Jorge Becerra <jorge at icc-cuba.com> + Nicolas Goralski <ngoralski at oceanet-technology.com> + Remo Catelotti <Remo.Catelotti at bull.it> + Stefan Wintermeyer <stefan at wintermeyer.de> + Vladimir Gerdjikov <gerdjikov at gerdjikovs.net> + Martin Edenhofer <martin at otrs.org> + + OTRS is an Open source Ticket Request System with many features to manage + customer telephone calls and e-mails. It is distributed under the GNU + General Public License (GPL) and tested on Linux, Solaris, AIX, FreeBSD, + OpenBSD and Mac OS 10.x. Do you receive many e-mails and want to answer + them with a team of agents? You're going to love the OTRS! + + Feature list: + + Web-Interface: + - Agent web interface for viewing and working on all customer requests + - Admin web interface for changing system things + - Customer web interface for viewing and sending infos to the agents + - Webinterface with themes support + - Multi language support (Brazilian Portuguese, Bulgarian, Dutch, English, + Finnish, French, German, Italian and Spanish) + - customize the output templates (dtl) release independently + - Webinterface with attachment support + - easy and logical to use + + Email-Interface: + - MIME support (attachments) + - dispatching of incoming email via email addess or x-header + - autoresponders for customers by incoming emails (per queue) + - email-notification to the agent by new tickets, follow ups or lock timeouts + + Ticket: + - custom queue view and queue view of all requests + - Ticket locking + - Ticket replies (standard responses) + - Ticket autoresponders per queue + - Ticket history, evolution of ticket status and actions taken on ticket + - abaility to add notes (with different note types) to a ticket + - Ticket zoom feature + - Tickets can be bounced or forwarded to other email addresses + - Ticket can be moved to a different queue (this is helpful if emails are + for a specific subject) + - Ticket priority + - Ticket time accounting + - content Fulltext search + + System: + - creation and configuration of user accounts, and groups + - creation of standard responses + - Signature configuration per queue + - Salutation configuration per queue + - email-notification of administrators + - email-notification sent to problem reporter (by create, locked, deleted, + moved and closed) + - submitting update-info (via email or webinterface). + - deadlines for trouble tickets + - ASP (activ service providing) support + - TicketHook free setable like 'Call#', 'MyTicket#', 'Request#' or 'Ticket#' + - Ticket number format free setable + - different levels of permissions/access-rights. + - central database, Support of different SQL databases (e. g. MySQL, PostgeSQL, ...) + - user authentication agains database or ldap directory + - easy to develope you own addon's (OTRS API) + - easy to write different frontends (e. g. X11, console, ...) + - a fast and usefull application + + + %prep %setup -n otrs @@ -126,7 +206,242 @@ %config(noreplace) /etc/sysconfig/otrs %config /etc/httpd/conf.d/otrs.conf /etc/rc.d/init.d/otrs -<FILES> + +%config(noreplace) /opt/otrs/Kernel/Config.pm +%config(noreplace) /opt/otrs/Kernel/Config/GenericAgent.pm +%config(noreplace) /opt/otrs/Kernel/Config/ModulesCusto*.pm +%config(noreplace) /opt/otrs/var/log/TicketCounter.log +%config(noreplace) /opt/otrs/.procmailrc +%config(noreplace) /opt/otrs/.fetchmailrc +%config(noreplace) /opt/otrs/.mailfilter +%config(noreplace) /opt/otrs/Kernel/Output/HTML/Standard/*.dtl +%config(noreplace) /opt/otrs/Kernel/Output/HTML/Lite/*.dtl +%config(noreplace) /opt/otrs/Kernel/Language/*.pm +%config(noreplace) /opt/otrs/var/cron/* + +/opt/otrs/RELEASE +/opt/otrs/Kernel/Config/Modules.pm +/opt/otrs/Kernel/Config/Defaults.pm +/opt/otrs/Kernel/Language.pm +/opt/otrs/Kernel/Modules/*.pm +/opt/otrs/Kernel/Output/HTML/*.pm +/opt/otrs/Kernel/System/* +/opt/otrs/bin/* +/opt/otrs/scripts/* +/opt/otrs/var/article/ +/opt/otrs/var/httpd/ +/opt/otrs/var/sessions/ +/opt/otrs/var/spool/ +/opt/otrs/var/tmp/ +/opt/otrs/var/pics/stats/ + +/opt/otrs/Kernel/cpan-lib* + +#test +/opt/otrs/CHANGES + /opt/otrs/COPYING + /opt/otrs/CREDITS + /opt/otrs/INSTALL + /opt/otrs/INSTALL.RedHat + /opt/otrs/INSTALL.SuSE + /opt/otrs/Kernel/Config.pm.dist + /opt/otrs/Kernel/Config/GenericAgent.pm.dist + /opt/otrs/Kernel/Config/GenericAgent.pm.examples + /opt/otrs/README + /opt/otrs/README.application-module + /opt/otrs/README.database + /opt/otrs/README.dtl + /opt/otrs/README.webserver + /opt/otrs/TODO + /opt/otrs/UPGRADING + /opt/otrs/doc/CodingStyleGuide.txt + /opt/otrs/doc/X-OTRS-Headers.txt + /opt/otrs/doc/manual/html/HTML.manifest + /opt/otrs/doc/manual/html/auto-response-closed-new-ticket.html + /opt/otrs/doc/manual/html/auto-response-follow-up.html + /opt/otrs/doc/manual/html/auto-response-reject.html + /opt/otrs/doc/manual/html/auto-response.html + /opt/otrs/doc/manual/html/basics-about-tt.html + /opt/otrs/doc/manual/html/bibliography.html + /opt/otrs/doc/manual/html/configfile-agentarea.html + /opt/otrs/doc/manual/html/configfile-asp.html + /opt/otrs/doc/manual/html/configfile-checkemail.html + /opt/otrs/doc/manual/html/configfile-customqueue.html + /opt/otrs/doc/manual/html/configfile-dbstuff.html + /opt/otrs/doc/manual/html/configfile-fqdn.html + /opt/otrs/doc/manual/html/configfile-log.html + /opt/otrs/doc/manual/html/configfile-login-logout.html + /opt/otrs/doc/manual/html/configfile-notification.html + /opt/otrs/doc/manual/html/configfile-postmaster.html + /opt/otrs/doc/manual/html/configfile-session.html + /opt/otrs/doc/manual/html/configfile-spell.html + /opt/otrs/doc/manual/html/configfile-ticketnumberformat.html + /opt/otrs/doc/manual/html/configfile.html + /opt/otrs/doc/manual/html/coreteam.html + /opt/otrs/doc/manual/html/credits.html + /opt/otrs/doc/manual/html/cronjob-default-cronjobs.html + /opt/otrs/doc/manual/html/cronjob.html + /opt/otrs/doc/manual/html/customer-auth-backend.html + /opt/otrs/doc/manual/html/customer-self-registration.html + /opt/otrs/doc/manual/html/customer-user-backend.html + /opt/otrs/doc/manual/html/customer.html + /opt/otrs/doc/manual/html/docbook.css + /opt/otrs/doc/manual/html/dtl-examles.html + /opt/otrs/doc/manual/html/dtl-theme.html + /opt/otrs/doc/manual/html/dtl.html + /opt/otrs/doc/manual/html/faq.html + /opt/otrs/doc/manual/html/first-steps.html + /opt/otrs/doc/manual/html/foreword.html + /opt/otrs/doc/manual/html/generic-agent-example.html + /opt/otrs/doc/manual/html/generic-agent.html + /opt/otrs/doc/manual/html/gfdl.html + /opt/otrs/doc/manual/html/glossary.html + /opt/otrs/doc/manual/html/index.html + /opt/otrs/doc/manual/html/install-cli.html + /opt/otrs/doc/manual/html/install.html + /opt/otrs/doc/manual/html/ln32.html + /opt/otrs/doc/manual/html/login-with-user-privilege.html + /opt/otrs/doc/manual/html/multi-hosting-multi-setup.html + /opt/otrs/doc/manual/html/multi-hosting.html + /opt/otrs/doc/manual/html/online-resources-bugtracking.html + /opt/otrs/doc/manual/html/online-resources-mailinglists.html + /opt/otrs/doc/manual/html/online-resources.html + /opt/otrs/doc/manual/html/performance-tuning-database.html + /opt/otrs/doc/manual/html/performance-tuning-webserver.html + /opt/otrs/doc/manual/html/performance-tuning.html + /opt/otrs/doc/manual/html/permission-module.html + /opt/otrs/doc/manual/html/permission.html + /opt/otrs/doc/manual/html/priority.html + /opt/otrs/doc/manual/html/problems-misc.html + /opt/otrs/doc/manual/html/problems-with-apache.html + /opt/otrs/doc/manual/html/problems-with-mysql.html + /opt/otrs/doc/manual/html/problems-with-redhat.html + /opt/otrs/doc/manual/html/receiving-email-cmd.html + /opt/otrs/doc/manual/html/receiving-email.html + /opt/otrs/doc/manual/html/rfc1297.html + /opt/otrs/doc/manual/html/screenshots/add-new-user.png + /opt/otrs/doc/manual/html/screenshots/add-user-group.png + /opt/otrs/doc/manual/html/screenshots/admin-add-email.png + /opt/otrs/doc/manual/html/screenshots/admin-add-pop3-account.png + /opt/otrs/doc/manual/html/screenshots/admin-interface.png + /opt/otrs/doc/manual/html/screenshots/admin-state.png + /opt/otrs/doc/manual/html/screenshots/bugs-otrs-org.png + /opt/otrs/doc/manual/html/screenshots/first-screen.png + /opt/otrs/doc/manual/html/screenshots/homepage-otrs.png + /opt/otrs/doc/manual/html/screenshots/installer.png + /opt/otrs/doc/manual/html/screenshots/installer1.png + /opt/otrs/doc/manual/html/screenshots/installer2.png + /opt/otrs/doc/manual/html/screenshots/installer3.png + /opt/otrs/doc/manual/html/screenshots/installer4.png + /opt/otrs/doc/manual/html/screenshots/login.png + /opt/otrs/doc/manual/html/screenshots/raw-queue.png + /opt/otrs/doc/manual/html/screenshots/ticket-close.png + /opt/otrs/doc/manual/html/screenshots/ticket-compose.png + /opt/otrs/doc/manual/html/screenshots/ticket-forward.png + /opt/otrs/doc/manual/html/screenshots/ticket-history.png + /opt/otrs/doc/manual/html/screenshots/ticket-note.png + /opt/otrs/doc/manual/html/screenshots/ticket-phone.png + /opt/otrs/doc/manual/html/screenshots/ticket-print.png + /opt/otrs/doc/manual/html/screenshots/ticket-priority.png + /opt/otrs/doc/manual/html/screenshots/ticket-zoom.png + /opt/otrs/doc/manual/html/sebastian.wormser.html + /opt/otrs/doc/manual/html/sending-email.html + /opt/otrs/doc/manual/html/sending-smtp.html + /opt/otrs/doc/manual/html/state.html + /opt/otrs/doc/manual/html/stefan.wintermeyer.html + /opt/otrs/doc/manual/html/stylesheet-images/caution.gif + /opt/otrs/doc/manual/html/stylesheet-images/home.gif + /opt/otrs/doc/manual/html/stylesheet-images/important.gif + /opt/otrs/doc/manual/html/stylesheet-images/next.gif + /opt/otrs/doc/manual/html/stylesheet-images/note.gif + /opt/otrs/doc/manual/html/stylesheet-images/prev.gif + /opt/otrs/doc/manual/html/stylesheet-images/tip.gif + /opt/otrs/doc/manual/html/stylesheet-images/toc-blank.gif + /opt/otrs/doc/manual/html/stylesheet-images/toc-minus.gif + /opt/otrs/doc/manual/html/stylesheet-images/toc-plus.gif + /opt/otrs/doc/manual/html/stylesheet-images/up.gif + /opt/otrs/doc/manual/html/stylesheet-images/warning.gif + /opt/otrs/doc/manual/html/system-notification-customer.html + /opt/otrs/doc/manual/html/system-notification.html + /opt/otrs/doc/manual/html/ticket-topics-add-note.html + /opt/otrs/doc/manual/html/ticket-topics-answer-ticket-phone.html + /opt/otrs/doc/manual/html/ticket-topics-close.html + /opt/otrs/doc/manual/html/ticket-topics-forward.html + /opt/otrs/doc/manual/html/ticket-topics-history.html + /opt/otrs/doc/manual/html/ticket-topics-print.html + /opt/otrs/doc/manual/html/ticket-topics-priority.html + /opt/otrs/doc/manual/html/ticket-topics-zoom.html + /opt/otrs/doc/manual/html/ticket-topics.html + /opt/otrs/doc/manual/html/translation.html + /opt/otrs/doc/manual/html/troubleshooting.html + /opt/otrs/doc/manual/html/user-auth-backend.html + /opt/otrs/doc/manual/html/user-backend.html + /opt/otrs/doc/manual/html/user.html + /opt/otrs/doc/manual/html/what-is-a-queue.html + /opt/otrs/doc/manual/html/what-is-a-trouble-ticket.html + /opt/otrs/doc/manual/html/x111.html + /opt/otrs/doc/manual/html/x1729.html + /opt/otrs/doc/manual/html/x1739.html + /opt/otrs/doc/manual/html/x1743.html + /opt/otrs/doc/manual/html/x1749.html + /opt/otrs/doc/manual/html/x1785.html + /opt/otrs/doc/manual/html/x1790.html + /opt/otrs/doc/manual/html/x1794.html + /opt/otrs/doc/manual/html/x1798.html + /opt/otrs/doc/manual/html/x1801.html + /opt/otrs/doc/manual/html/x1804.html + /opt/otrs/doc/manual/html/x1809.html + /opt/otrs/doc/manual/pdf/otrs.pdf + /opt/otrs/doc/manual/sgml/README.sgml + /opt/otrs/doc/manual/sgml/authorgroup.sgml + /opt/otrs/doc/manual/sgml/auto-response.sgml + /opt/otrs/doc/manual/sgml/basics-about-tt.sgml + /opt/otrs/doc/manual/sgml/bibliography.sgml + /opt/otrs/doc/manual/sgml/config-file.sgml + /opt/otrs/doc/manual/sgml/coreteam.sgml + /opt/otrs/doc/manual/sgml/credits.sgml + /opt/otrs/doc/manual/sgml/cronjob.sgml + /opt/otrs/doc/manual/sgml/customer.sgml + /opt/otrs/doc/manual/sgml/dtl.sgml + /opt/otrs/doc/manual/sgml/faq.sgml + /opt/otrs/doc/manual/sgml/fdl.sgml + /opt/otrs/doc/manual/sgml/first-steps.sgml + /opt/otrs/doc/manual/sgml/generic-agent.sgml + /opt/otrs/doc/manual/sgml/glossary.sgml + /opt/otrs/doc/manual/sgml/install-cli-export.sgml + /opt/otrs/doc/manual/sgml/install-cli.sgml + /opt/otrs/doc/manual/sgml/install-win32.sgml + /opt/otrs/doc/manual/sgml/install.sgml + /opt/otrs/doc/manual/sgml/language-translation.sgml + /opt/otrs/doc/manual/sgml/manual.sgml + /opt/otrs/doc/manual/sgml/multi-hosting.sgml + /opt/otrs/doc/manual/sgml/notification.sgml + /opt/otrs/doc/manual/sgml/online-resources.sgml + /opt/otrs/doc/manual/sgml/performance-tuning.sgml + /opt/otrs/doc/manual/sgml/permission.sgml + /opt/otrs/doc/manual/sgml/preamble.sgml + /opt/otrs/doc/manual/sgml/public-faq.sgml + /opt/otrs/doc/manual/sgml/receiving_email.sgml + /opt/otrs/doc/manual/sgml/rfc1297.sgml + /opt/otrs/doc/manual/sgml/sending_email.sgml + /opt/otrs/doc/manual/sgml/system-priority.sgml + /opt/otrs/doc/manual/sgml/system-state.sgml + /opt/otrs/doc/manual/sgml/ticket-topics.sgml + /opt/otrs/doc/manual/sgml/troubleshooting.sgml + /opt/otrs/doc/manual/sgml/user.sgml + /opt/otrs/doc/otrs-database.dia + /opt/otrs/doc/test-email-1.box + /opt/otrs/doc/test-email-2.box + /opt/otrs/doc/test-email-3.box + /opt/otrs/doc/test-email-4-html.box + /opt/otrs/doc/test-email-5-iso-8859-1.box + /opt/otrs/doc/test-email-6-euro-utf-8.box + /opt/otrs/doc/test-email-7-euro-iso-8859-15.box + /opt/otrs/doc/test-email-8-bulgarian-cp1251.box + +%doc INSTAL* UPGRADING TODO COPYING CHANGES READM* doc/* + + %changelog * Thu Feb 12 2003 - martin+rpm(a)otrs.org Mit freundlichen Grüssen Johannes Puschmann IT Österreichisches Patentamt Dresdnerstrasse 87 A-1200 Wien Tel: 01/53424-719 Fax: 01/53424-733

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