January 2004 - otrs - OTRS mailing lists

Delete ticket
by Leonardo Amezquita 22 Jan '04

22 Jan '04

Hi list I want to erase a ticket already copy the example of the url http://doc.otrs.org/cvs/en/html/generic-agent-example.html But not like to erase the ticket i hope can help me Leonardo

3 11

1.2b distribution on website?
by Joseph Saracino 22 Jan '04

22 Jan '04

Will there be an OTRS 1.2(beta) distribution in the downloads section on the website? I'd like to try out the beta, but I'm a little wary of grabbing a random cvs dump. Thanks for the great system :) -- Joe

2 1

Move from e-mail's from one queue to another
by Wilhelm Farrugia 22 Jan '04

22 Jan '04

Hello, Would like to move e-mails with specific attributes ( sender, subject ) from one queue to another. Please note that the e-mails have already been popped to the queue so you cannot use the Dispatch on Sender option, done in config file. Is there a way to create a Generic Agent to achieve this ? 10x, wil

2 1

RE: [otrs] Pending Reminder -
by Thomas Nilsen 22 Jan '04

22 Jan '04

That would explain it.. :-) Thomas >-----Original Message----- >From: Martin Edenhofer [mailto:me@otrs.de] >Sent: Wednesday, January 21, 2004 7:32 PM >To: User questions and discussions about OTRS. >Subject: Re: [otrs] Pending Reminder - > > >Hi Thomas, > >On Wed, Jan 21, 2004 at 03:46:12PM +0100, Thomas Nilsen wrote: >> I'm 200% sure I did that already. We always restart apache >after changing OTRS settings. >> >> I'll do it again just to make sure. > >You also need the current cvs head to use this new feature! :) > >> Regards, Thomas > > Martin Edenhofer > >-- >((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg > http://www.otrs.de/ :: Manage your communication! > >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support oder Consulting für Ihr OTRS System? >=> http://www.otrs.de/ > DISCLAIMER: This message contains information that may be privileged or confidential and is the property of the Roxar Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorised to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message.

1 0

error
by Leonardo Amezquita 21 Jan '04

21 Jan '04

hi the problem it is generated to load tha page of login of administration i see tha page but to end i see the following messages Forbidden You don't have permission to access /otrs/ on this server. Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request. Apache/2.0.40 Server at 192.168.10.20 Port 80 i hope can help thanks you Leonardo

2 4

RE: [otrs] Pending Reminder -
by Thomas Nilsen 21 Jan '04

21 Jan '04

I'm 200% sure I did that already. We always restart apache after changing OTRS settings. I'll do it again just to make sure. Regards, Thomas >-----Original Message----- >From: Robert Kehl [mailto:robert.kehl@otrs.de] >Sent: Wednesday, January 21, 2004 3:38 PM >To: User questions and discussions about OTRS. >Subject: Re: [otrs] Pending Reminder - > > >On Wednesday, January 21, 2004 12:44 PM >Thomas Nilsen <Thomas.Nilsen(a)roxar.com> wrote: >> Should the SendNoPendingNotificationTime also apply to tickets with >> "Pending Reminder"? >> I have added the following to Kernel/Config.pm, but we still see >> notifications on tickets with Pending Reminder every 2 hours.. > >Try restarting the webserver, it should help: > >apachectl restart > >or on Suse: > >rcapache restart > >or on Windows: > >net stop apache2 & net start apache2 > >hth, > >Robert Kehl > >-- >((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg > http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support oder Consulting für Ihr OTRS System? >=> http://www.otrs.de/ > DISCLAIMER: This message contains information that may be privileged or confidential and is the property of the Roxar Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorised to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message.

2 1

Pending Reminder -
by Thomas Nilsen 21 Jan '04

21 Jan '04

Should the SendNoPendingNotificationTime also apply to tickets with "Pending Reminder"? I have added the following to Kernel/Config.pm, but we still see notifications on tickets with Pending Reminder every 2 hours.. If I understand this setting correctly, notifications should only be send out at 08:00 mon-fri with the configuaration as set below? $Self->{SendNoPendingNotificationTime} = { Mon => [ 0,1,2,3,4,5,6,7,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23 ], Tue => [ 0,1,2,3,4,5,6,7,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23 ], Wed => [ 0,1,2,3,4,5,6,7,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23 ], Thu => [ 0,1,2,3,4,5,6,7,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23 ], Fri => [ 0,1,2,3,4,5,6,7,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23 ], Sat => [ 0,1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23 ], Sun => [ 0,1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23 ], }; Regards, Thomas Nilsen Svg Support Tel: +47 51 81 01 30 - Mob: +47 916 98 229 DISCLAIMER: This message contains information that may be privileged or confidential and is the property of the Roxar Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorised to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message.

2 1

Sender without [Ticket#xx] -always a new ticket?
by Alexander Saam 21 Jan '04

21 Jan '04

As far as I understood that correctly, further email of a sender is recognized on [ Ticket#xxxxxx ] in the line for reference text and assigned then to the ticket. Now if a customer sends a new Mail, then a new ticket is provided. Is there a possibility the Mail to always sort into the open ticket, therefore identify by the return addresses?

2 1

Deleting Users, Queue , System Address
by kannan v 20 Jan '04

20 Jan '04

Dear All, I have installed OTRS and slowly getting acquainted with its nice features. Want to know whether there is a provision for deleting users, ( both customer and Agent ) , Queue and System Address. If there is no interface , kindly guide me about the sql's to run on the DB for the removal of the above that will also delete all the dependencies. Also it will be very helpful if some one can tell me about how to restrict the queues ( OR emai id's ) that gets listed in the To field of the Customer Message interface that is used to create New Ticket. ( That is , I don't want to display all the queues OR system emai ids in the New Ticket Creation Page because this causes confusion in the customer users ). Again, congrats to the developers of OTRS for a really good product . Thanking you, Kannan. Yahoo! India Matrimony: Find your partner online.Post your profile.

6 10

add client
by Leonardo Amezquita 20 Jan '04

20 Jan '04

Hi this is the error Error: Email address (leolafin(a)hotmail.com) not valid (invalid leolafin(a)hotmail.com (mx)! )! Comentario: Reporte de errores: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Mon Jan 19 12:02:58 2004 Message: Email address (leolafin(a)hotmail.com) not valid (invalid leolafin(a)hotmail.com (mx)! )! Traceback (2152): Module: Kernel::System::CustomerUser::DB::CustomerUserAdd (v1.14.2.2) Line: 295 Module: Kernel::System::CustomerUser::CustomerUserAdd (v1.15) Line: 77 Module: Kernel::Modules::AdminCustomerUser::Run (v1.7 ) Line: 130 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 609 Module: (eval) (v1.58) Line: 187 Module: ModPerl::RegistryCooker::run (v1.58) Line: 187 Module: ModPerl::RegistryCooker::default_handler (v1.58) Line: 159 Module: ModPerl::Registry::handler (v1.99) Line: 16 thanks you Leonardo

2 1