December 2004 - otrs - OTRS mailing lists

Is this a bug or I do not know how to use it ?
by Daniel Balan 08 Dec '04

08 Dec '04

Hello Otrs Team, I am using OTRS 1.3.2 The Unlock time out (minutes): is 480 in the attachment you can see the picture for one in trouble ticket. The follow up was received at: 19:06 so it is normal that It should be unlocked after 480 minute (aprox 01:06 next day). Unfortunately the unlock was done at 19:35. Looking into my cron jobs I can see: 35 * * * * $HOME/bin/UnlockTickets.pl --timeout >> /dev/null That means the UnlockTickets is going to unlock all the tickets every hour no matter if the ticket unlock time out is OK or not. Any ideas ? Daniel -- This message was scanned for spam and viruses by BitDefender For more information please visit http://www.bitdefender.com/

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[PCASI #25] Resolved: RE: [otrs] How to run periodic mail collection ?
by bertrand.gauthier＠univ-paris5.fr 08 Dec '04

08 Dec '04

According to our records, your request has been resolved. If you have any further questions or concerns, please respond to this message.

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[PCASI #24] Resolved: Re: [otrs] How to run periodic mail collection ?
by bertrand.gauthier＠univ-paris5.fr 08 Dec '04

08 Dec '04

According to our records, your request has been resolved. If you have any further questions or concerns, please respond to this message.

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[PCASI #13] Resolved: [otrs] How to run periodic mail collection ?
by bertrand.gauthier＠univ-paris5.fr 08 Dec '04

08 Dec '04

According to our records, your request has been resolved. If you have any further questions or concerns, please respond to this message.

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[PCASI #25] AutoReply: RE: [otrs] How to run periodic mail collection ?
by bertrand.gauthier＠univ-paris5.fr 08 Dec '04

08 Dec '04

Greetings, This message has been automatically generated in response to the creation of a trouble ticket regarding: "RE: [otrs] How to run periodic mail collection ?", a summary of which appears below. There is no need to reply to this message right now. Your ticket has been assigned an ID of [PCASI #25]. Please include the string: [PCASI #25] in the subject line of all future correspondence about this issue. To do so, you may reply to this message. Thank you, ------------------------------------------------------------------------- Another option is to use Scheduled Tasks (I assume it's there under Windows XP) to run PostMasterPOP3.pl every ten minutes. That's what I've got set up on my OTRS server running on Win2K Pro, and I have yet to have any problems with that. -- Chris Salter Software Engineer ZANTAZ, Inc. -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Tyler Hepworth Sent: December 7, 2004 10:36 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] How to run periodic mail collection ? On Tue, 7 Dec 2004 13:50:40 +0100, Bertrand GAUTHIER <bertrand.gauthier(a)univ-paris5.fr> wrote: > Hello, > > I'm testing OTRS under Windows XP Pro and first of all, I want to > congratulate all the OTRS team for the job !! > I'm testing different Open Source ticket systems for a french > university in Paris... > > I have followed the doc section named "Filtering/dispatching by > OTRS/PostMaster modules" in order to dispatch incoming mails in my > different queues. And that works pretty fine. > But : how can I make these mail receptions periodic ? > > Thanx for any idea / answer. > All mail collection is controlled by cron jobs. You need to read the section about cron jobs under windows using CRONw. The default cron for collecting mail runs every ten minutes. Hth, Tyler Hepworth _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

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RE: [otrs] How to run periodic mail collection ?
by Chris Salter 07 Dec '04

07 Dec '04

Another option is to use Scheduled Tasks (I assume it's there under Windows XP) to run PostMasterPOP3.pl every ten minutes. That's what I've got set up on my OTRS server running on Win2K Pro, and I have yet to have any problems with that. -- Chris Salter Software Engineer ZANTAZ, Inc. -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Tyler Hepworth Sent: December 7, 2004 10:36 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] How to run periodic mail collection ? On Tue, 7 Dec 2004 13:50:40 +0100, Bertrand GAUTHIER <bertrand.gauthier(a)univ-paris5.fr> wrote: > Hello, > > I'm testing OTRS under Windows XP Pro and first of all, I want to > congratulate all the OTRS team for the job !! > I'm testing different Open Source ticket systems for a french > university in Paris... > > I have followed the doc section named "Filtering/dispatching by > OTRS/PostMaster modules" in order to dispatch incoming mails in my > different queues. And that works pretty fine. > But : how can I make these mail receptions periodic ? > > Thanx for any idea / answer. > All mail collection is controlled by cron jobs. You need to read the section about cron jobs under windows using CRONw. The default cron for collecting mail runs every ten minutes. Hth, Tyler Hepworth _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

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How to run periodic mail collection ?
by Bertrand GAUTHIER 07 Dec '04

07 Dec '04

Hello, I'm testing OTRS under Windows XP Pro and first of all, I want to congratulate all the OTRS team for the job !! I'm testing different Open Source ticket systems for a french university in Paris... I have followed the doc section named "Filtering/dispatching by OTRS/PostMaster modules" in order to dispatch incoming mails in my different queues. And that works pretty fine. But : how can I make these mail receptions periodic ? Thanx for any idea / answer. Bertrand

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help: how to change admin status??
by abhradeep guha 07 Dec '04

07 Dec '04

Hi, If The admin status by some other person's name and I want to change that one to my own name then where I have change the status or which particular field I have to go to change that. I have tried in the Admin area and changing the admin email but still mails that I am sending to OTRS is going to that name. So I do not want those mails in his inbox. Plz help me out. I have tried other possible ways also. Abhradeep ________________________________________________________________________ Yahoo! India Matrimony: Find your life partner online Go to: http://yahoo.shaadi.com/india-matrimony

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Note-Internal & External
by Nav Dhunay 06 Dec '04

06 Dec '04

Hello. I've successfully installed OTRS and have been using it for a few weeks now. But I noticed that when entering notes for a ticket I only have the option of "note-internal". I do not have the option "note-external". Can someone tell me how I enable the "note-external" options? Thanks in advance. Nav

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new windows version
by Andreas Bublitz 06 Dec '04

06 Dec '04

Hey guys, I just wanted to know if there will be any new OTRS version for Windows or if you just stopped bringing out new versions for Windows, God bless, Andy

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