December 2004 - otrs - OTRS mailing lists

Junk handling?
by Martin Honermeyer 06 Dec '04

06 Dec '04

Hello, we are getting many spam and non-delivery mails a day. Most of them are not really interesting and should be taken out of the way as fast as possible. Is it possible to throw away multiple junk mails in the queue, at once? Greetz, Martin

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How to change admin status...
by abhradeep guha 06 Dec '04

06 Dec '04

Hi, If The admin status by some other person's name and I want to change that one to my own name then where I have change the status or which particular field I have to go to change that. I have tried in the Admin area and changing the admin email but still mails that I am sending to OTRS is going to that name. So I do not want those mails in his inbox. Plz help me out. I have tried other possible ways also. Abhradeep otrs-request(a)otrs.org wrote: Send otrs mailing list submissions to otrs(a)otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request(a)otrs.org You can reach the person managing the list at otrs-owner(a)otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: Junk handling? (Tyler Hepworth) 2. Re: Installation Problems... (Tyler Hepworth) 3. RE: Installation Problems... (Thomas Earl) 4. Re: Installation Problems... (Tyler Hepworth) ---------------------------------------------------------------------- Message: 1 Date: Sun, 5 Dec 2004 08:11:53 -0700 From: Tyler Hepworth Subject: Re: [otrs] Junk handling? To: "User questions and discussions about OTRS." Message-ID: Content-Type: text/plain; charset=US-ASCII On Sat, 04 Dec 2004 12:15:34 +0100, Martin Honermeyer wrote: > Hello, > > we are getting many spam and non-delivery mails a day. Most of them are not > really interesting and should be taken out of the way as fast as possible. > > Is it possible to throw away multiple junk mails in the queue, at once? > Move them to a specific queue ("Junk" for example) and have a generic agent that runs every X minutes that deletes everything in the "Junk" queue. Hth, Tyler Hepworth ------------------------------ Message: 2 Date: Sun, 5 Dec 2004 08:20:14 -0700 From: Tyler Hepworth Subject: Re: [otrs] Installation Problems... To: "User questions and discussions about OTRS." Message-ID: Content-Type: text/plain; charset=US-ASCII On Sat, 4 Dec 2004 14:45:50 -0500, Thomas Earl wrote: > Sorry forgot some details... > > This is on a Fedora 2 core running Apache Server version: Apache/2.0.51 > Server built: Nov 12 2004 10:10:20 > > > > Thanks, > > Tom > > -- > Thomas Earl > Network Engineer & Designer > Communications Access Center (CAC) > 1631 Miller Road > Flint, Michigan, 48503 > 248-705-7408 (cell) > 810-239-3112 (office) > > "Life is not a journey to the grave with the intention of arriving safely in > a pretty and well preserved body, but rather to skid in broadside, > thoroughly used up, totally worn out, and loudly proclaiming...'Wow! What a > ride!!'" --Jack Wilson > > > -----Original Message----- > > From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of > > Thomas Earl > > Sent: Saturday, December 04, 2004 2:42 PM > > To: otrs(a)otrs.org > > Subject: [otrs] Installation Problems... > > > > Greetings to all, > > > > Ok, I'm having a bit of trouble with my installation... > > > > 1. The manual section 1.3.3.3.1 says the following... > > "Now write an email to one of the system email addresses. Enter this in > > your > > browser, it provides the email to OTRS. > > http://localhost/obin/PostMasterPOP3.pl. We will later automate this." > > > > Is http://localhost/obin/PostMasterPOP3.pl a miss print in the manual? I > > don't seem to have a /obin/ in my httpd.conf > > > > 2. Counting on #1 being a misprint, I'm going to > > http://localhost/otrs/bin/PostMasterPOP3.pl and I started getting this > > error... > > > > ==> /var/log/httpd/error_log <== > > [Sat Dec 04 14:27:41 2004] [error] 21564: ModPerl::Registry: > > /var/opt/otrs/bin/cgi-bin/bin not found or unable to stat > > I'm not sure there it's getting this path from... > > > > Anyone know where this path might be coming from? > > That is wrong. You will never be able to access this script from the web interface. Here are the two aliases set in your config file: Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" Alias /otrs/ "/opt/otrs/bin/cgi-bin/" As you can see, none of them point to a level high enough that the contents of the "bin" directory would be in the apache file document root. If you want to fetch email right away, do it from the command line: > /opt/otrs/bin/PostmasterPOP3.pl Hth, Tyler Hepworth ------------------------------ Message: 3 Date: Sun, 5 Dec 2004 11:29:23 -0500 From: "Thomas Earl" Subject: RE: [otrs] Installation Problems... To: "'User questions and discussions about OTRS.'" Message-ID: <20041205162927.357F9BA05(a)www.prhobbies.com> Content-Type: text/plain; charset="us-ascii" > That is wrong. You will never be able to access this script from the > web interface. Here are the two aliases set in your config file: Are you sure? I hate to be the one that says the manual said, but ... The manual says... "Now write an email to one of the system email addresses. Enter this in your browser, it provides the email to OTRS. http://localhost/obin/PostMasterPOP3.pl. We will later automate this." Far be it me to speak out against the manual... :-) > > Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" > Alias /otrs/ "/opt/otrs/bin/cgi-bin/" > > As you can see, none of them point to a level high enough that the > contents of the "bin" directory would be in the apache file document > root. > > If you want to fetch email right away, do it from the command line: > > > /opt/otrs/bin/PostmasterPOP3.pl This worked. Thanks! Tom -- Thomas Earl Network Engineer & Designer Communications Access Center (CAC) 1631 Miller Road Flint, Michigan, 48503 248-705-7408 (cell) 810-239-3112 (office) ------------------------------ Message: 4 Date: Sun, 5 Dec 2004 13:17:01 -0700 From: Tyler Hepworth Subject: Re: [otrs] Installation Problems... To: "User questions and discussions about OTRS." Message-ID: Content-Type: text/plain; charset=US-ASCII > Are you sure? I hate to be the one that says the manual said, but ... The > manual says... [snip] > Far be it me to speak out against the manual... :-) The manual is wrong. This is legacy stuff that is carry over from OTRS 1.0. Search 1.1, 1.2. 1.3 manuals for "obin" and you will only get that one line reference without anything else putting it in context (not to mention that it is impossible to reach "obin" according to the httpd.conf file). But, go into manual 1.0 and you will find the following: ** Quote Manual 1.0 *** Configuring Sambar We now configure our webserver Sambar. Open the file D:\Sambar\config\mappings.ini and create these entries: [aliases] /mysql = d:/mysql/Docs /phpMyAdmin = d:/mysql/phpMyAdmin [cgi-aliases] /otrs/ = /otrs/bin/cgi-bin/ /obin/ = /otrs/bin/ # Look! There used to be an alias to obin! [...] Securing /otrs/bin We *have* to secure the alias /obin/ which points to d:\otrs\bin\, holding all of the code useful for hacking the system. I personally do not want to expose these "tools" to everyone. [...] Now write an email to one of the system email addresses. Enter this in your browser, it provides the email to OTRS. http://localhost/obin/PostMasterPOP3.pl. We will later automate this. *** End Quote *** So you can see that they once had access to those tools via the alias "obin", but no longer. At any rate, why were you reading that stuff about obin - it's only found under the "Installing OTRS on Win32" section anyway? Cheers :-) Tyler ------------------------------ _______________________________________________ otrs mailing list otrs(a)otrs.org http://lists.otrs.org/cgi-bin/listinfo/otrs End of otrs Digest, Vol 17, Issue 6 *********************************** Yahoo! India Matrimony: Find your life partneronline.

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RE: [otrs] Attachments being cut off
by Chris Salter 06 Dec '04

06 Dec '04

No, not yet. Today's the first day I'll have to really look at it since I found the problem. If I figure anything out I'll make sure to mail it out to the list for you. -- Chris Salter Software Engineer ZANTAZ, Inc. -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Peter Macaulay Sent: December 3, 2004 6:44 PM To: User questions and discussions about OTRS. Subject: RE: [otrs] Attachments being cut off Hi Chris, We are having the same problem at my work with the exact same setup (OTRS 1.3.1, using file system for attachments, win2k). Did you end up solving the problem? Cheers Peter Macaulay -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Chris Salter Sent: Thursday, 4 November 2004 5:57 AM To: User questions and discussions about OTRS. Subject: RE: [otrs] Attachments being cut off There's no error message in OTRS or in the Apache logs. The error comes when you try to open the file, because it's been severely truncated. WinZIP says that the file appears to be corrupted. No, the files aren't virus-infected. There's no Norton to intercept them, and I've also scanned the files for viruses. They test file I've been using is actually one of the DLLs for my company's product. And sorry, I didn't actually do an upgrade. I built a new 1.3 server, moved the MySQL data files over from the 1.1 server, and ran the upgrade scripts on the database. -- Chris Salter Software Engineer ZANTAZ, Inc. -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Robert Kehl Sent: November 3, 2004 1:20 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Attachments being cut off Chris Salter schrieb: > Any suggestions would be greatly appreciated! Thanks! What does OTRS's and Apaches's log files say? What are the exact error messages? What are those Zips - potentially virii-infected attachments being intercepted by s.th. like nortonorious AntiVirus software or stuff? Regards, Robert Kehl Btw: Any chance for you to send me your upgrade protocol/log? I would like to do the 1.3.x update and am interested in it. Thanks! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

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Installation Problems...
by Thomas Earl 05 Dec '04

05 Dec '04

Greetings to all, Ok, I'm having a bit of trouble with my installation... 1. The manual section 1.3.3.3.1 says the following... "Now write an email to one of the system email addresses. Enter this in your browser, it provides the email to OTRS. http://localhost/obin/PostMasterPOP3.pl. We will later automate this." Is http://localhost/obin/PostMasterPOP3.pl a miss print in the manual? I don't seem to have a /obin/ in my httpd.conf 2. Counting on #1 being a misprint, I'm going to http://localhost/otrs/bin/PostMasterPOP3.pl and I started getting this error... ==> /var/log/httpd/error_log <== [Sat Dec 04 14:27:41 2004] [error] 21564: ModPerl::Registry: /var/opt/otrs/bin/cgi-bin/bin not found or unable to stat I'm not sure there it's getting this path from... Anyone know where this path might be coming from? Thanks, Tom -- Thomas Earl Network Engineer & Designer Communications Access Center (CAC) 1631 Miller Road Flint, Michigan, 48503 248-705-7408 (cell) 810-239-3112 (office) "Life is not a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside, thoroughly used up, totally worn out, and loudly proclaiming...'Wow! What a ride!!'" --Jack Wilson

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Root has lost admin permissions
by Thomas Earl 04 Dec '04

04 Dec '04

Greetings to all, I'm working on getting OTRS config'd and I mistakenly removed root's admin permissions. How do I fix this? Thanks, Tom -- Thomas Earl Network Engineer & Designer Communications Access Center (CAC) 1631 Miller Road Flint, Michigan, 48503 248-705-7408 (cell) 810-239-3112 (office) "Life is not a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside, thoroughly used up, totally worn out, and loudly proclaiming...'Wow! What a ride!!'" --Jack Wilson

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GD and Stats
by Akbar S. Ahmed 04 Dec '04

04 Dec '04

Hi, I have installed OTRS without installing GD. I read in the manual that you cannot generate the graphs without GD, which makes perfect sense. However, I am not able to get even the text-based or CSV version of the stats to generate. Is this normal behavior? Or do I need to do something wrong in my configuration? Thanks, Akbar

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RE: [otrs] Attachments being cut off
by Chris Salter 03 Dec '04

03 Dec '04

There's no error message in OTRS or in the Apache logs. The error comes when you try to open the file, because it's been severely truncated. WinZIP says that the file appears to be corrupted. No, the files aren't virus-infected. There's no Norton to intercept them, and I've also scanned the files for viruses. They test file I've been using is actually one of the DLLs for my company's product. And sorry, I didn't actually do an upgrade. I built a new 1.3 server, moved the MySQL data files over from the 1.1 server, and ran the upgrade scripts on the database. -- Chris Salter Software Engineer ZANTAZ, Inc. -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Robert Kehl Sent: November 3, 2004 1:20 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Attachments being cut off Chris Salter schrieb: > Any suggestions would be greatly appreciated! Thanks! What does OTRS's and Apaches's log files say? What are the exact error messages? What are those Zips - potentially virii-infected attachments being intercepted by s.th. like nortonorious AntiVirus software or stuff? Regards, Robert Kehl Btw: Any chance for you to send me your upgrade protocol/log? I would like to do the 1.3.x update and am interested in it. Thanks! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

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bulk feature problems
by marc＠mercator.net 03 Dec '04

03 Dec '04

with several messages, I get errors when using the bulk feature. In my "locked" tickets, when clicking on some tickets and then on bulk action, it says that I have to select mininum 1 ticket first. But I HAVE selected at least one ticket!! I tried several tickets, some work, most do NOT work!! how come? thanks, marc

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Greek Language
by Touati Rym 03 Dec '04

03 Dec '04

We are deploying OTRS 1.2.3 Do you support or when will you support Greek Language? What are the requirements? We are deploying OTRS in Greece and this is very essential. Thanks Rym Touati

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Pending auto close
by Stefan Testa 03 Dec '04

03 Dec '04

Ok. This feels like a very stupid question, but what is the difference between "Pending auto close +" and "Pending auto close -"? Stefan

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