February 2004 - otrs - OTRS mailing lists

RE: [otrs] change status-names
by TK 25 Feb '04

25 Feb '04

Hi Martin, I changed the name of the status "new" to "unworked" and set $Self->{PostmasterDefaultState} = 'unworked'; like it is described in the documentation. But I still geht the "Need Ticket ID"-error. Did I miss something? Thanks Tobias > -----Original Message----- > From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of > Martin Edenhofer > Sent: Wednesday, February 18, 2004 2:02 PM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] change status-names > > > On Wed, Feb 18, 2004 at 01:25:19PM +0100, TK wrote: > > I changed the names of the status new and open. After that > I got an "Need Ticket ID"-error when creating a ticket in the > customer-interface. Why? > > I only changed the names, not the status_types. The default > status in the PhoneView changed to "closed succesfully" and > all open tickets changed to "closed succesfully", too. > > > > Whats the problem? > > Did you also change the new default state names in the config file? > > -=> http://doc.otrs.org/cvs/en/html/state.html end of the page > > > Tobias > > Martin Edenhofer > > -- > ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg > http://www.otrs.de/ :: Manage your communication! > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ >

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System Log Length
by Charles R. Thompson 24 Feb '04

24 Feb '04

I would like to extend the view of the System Log but cannot find the right variable to change. I found one setting in one of the PMs but it did not increase the number of records returned from the log. What are the proper changes to extend the view? Charles

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Customer Login - New Theme.
by Thau Thai 24 Feb '04

24 Feb '04

Hi, I have created a new theme and have set it as default in the config.pm file. The problem is, the new theme appears at the customer login screen but once the customer logs in the theme is back to the default not to what I have set it to be. What config changes do I have to make? The other question is with the ticket priority, I have reversed the settings eg High Priority is now 1. Which dtl file do I need to change to get the colour settings ie. High priority colour is red. Thanks. Thau.

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Customer.pl
by Daniel Balan 24 Feb '04

24 Feb '04

Hello otrs, Currently I am testing the customer.pl section. I have few questions/bugs?: - there are no colors (white - user post/green - operator post); - If there is customer with more than 25 closed tickets I have the "Site: 1 2 3 4 5 6 7" option. When I click on 2 ... I am back in "only open tickets view" so the customer is not able to see some closed tickets. Any ideas ? Regards, Daniel PS. Using 1.2.1.

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TicketDivider -- does it work?
by Joseph Saracino 24 Feb '04

24 Feb '04

Has anyone had any luck setting the 'TicketDivider' config option (in 1.2.1)? I just browsed through the code and it didn't seem to be getting used in the right places ;) Is this option available in preparation for a future implementation? I'm interested because I'd like to get around the Outlook auto-subject cleanup issue (this is mentioned in the user archives). In lieu of this option, what have other folks done? Or, is everyone just living with it? Thanks for your help :) -- Joe PS -- otrs rocks!

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Hackers guide to OTRS
by V i s h a l Kashyap ＠ [Sai Hertz And Control Systems] 24 Feb '04

24 Feb '04

Dear Friends , Was just wondering is their any hackers guide for OTRS. If Yes Kindly pass me on the link Else I would like to compile one from the archive of the mailing list. though I am not good at Perl. Am I welcomed and who will recive the Update / patches Etc -- Best Regards, Vishal Kashyap Director / Lead Developer, Sai Hertz And Control Systems Pvt Ltd, http://saihertz.rediffblogs.com Jabber IM: vishalkashyap(a)jabber.org ICQ : 264360076 ----------------------------------------------- You yourself, as much as anybody in the entire universe, deserve your love and affection. - Buddha --------------- I am usually called as Vishal Kashyap and my Girlfriend calls me Vishal CASH UP. Because everyone loves me as Vishal Kashyap and my Girlfriend loves me as CASH. ___ //\\\ ( 0_0 ) ----------------o0o-----o0o---------------------

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mass printing
by Teodor Georgiev 24 Feb '04

24 Feb '04

Hi, I would like to do do a mass print of all the tickets of a particular agent / customer, or month. So, I go to the Utilities menu and apply the search criteria. The question is how to send the tickets found for printing ? Is there some trick avaiable, or I have to use the API ? -- Best regards, Teodor Georgiev Information Services Plc. Tel : +359 2 96562008 Mobile: +359 887 508989

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Administrator agent
by Manuel Marin Garcia 24 Feb '04

24 Feb '04

Is there a way to create a user able to see al ticket status and locked tickets in the otrs system. it is really a good software but I down hace idea how to do that. Please help!

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How to limit quantity of queues which sees customer user?
by Mikhail Kravchuk 24 Feb '04

24 Feb '04

Hi All! How to limit quantity of queues which sees customer user? Example I have few queues: - inbox - mail - internet - phone - etc. But I would want that customer users saw only queue inbox. It is possible? -- Regards, Mikhail Kravchuk Entri ltd.

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Customer User Backend and LDAP
by Mikhail Kravchuk 24 Feb '04

24 Feb '04

HI All! I use for storage of Customer Users LDAP (openldap). Records in LDAP are stored in the coding utf-8. When the user having entered the a login and the password is included into system, it sees a line: Welcome "givenname" "sn" (e-mail address) "givenname" and "sn" are in the coding utf-8, though $Self->{DefaultLanguage} = 'ru'; $Self->{DefaultCharset} = 'cp1251'; I.e. "givenname" and "sn" it is not dependent from DefaultCharset have the coding utf-8. How to make, what "givenname" and "sn" at a conclusion to the screen changed the coding on DefaultCharset? Please help me. Regards, Mikhail Kravchuk Entri ltd.

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