May 2004 - otrs - OTRS mailing lists

Any issues with Apache httpd 2.0.49
by Charles Gagnon 18 May '04

18 May '04

Are there any issues using OTRS with httpd 2.0.49 and the latest mod_perl. I have been running into various issues and malfunctions. The latest one is trouble logging in with this error in the logs: [Wed May 12 15:14:13 2004][Error][Kernel::System::AuthSession::IPC::_WriteSHM][71] Can't write session data. Max. size (180224 Bytes) of SessionData reached! Drop old sessions! Any ideas? -- Charles Gagnon | My views are my views and they http://unixrealm.com | do not represent those of anybody charlesg at unixrealm.com | but me. 640K ought to be enough for anybody. -- Bill Gates, 1981

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Enhanced Stats
by Matt Larose 18 May '04

18 May '04

Hello otrs list, Just wondering if anyone had any information on advanced stats taking for the OTRS system, basically I'm looking for stats based on a per queue / per agent basis. Any help greatly appreciated, Matt

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New ticket notification
by Nic Laschinger 18 May '04

18 May '04

Hi, Though I have state change notifications going out via email, when a new ticket is created a notification is not being sent out. I am running a completely standard install on a SuSE 9.0 box, and all other mail comes and goes happily. What have I missed? Cheers Nic

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OTRS Doubts
by Thiago Lima 17 May '04

17 May '04

Hi, I'm testing OTRS, to see if it fits in my HelpDesk. So far, so good. Very nice piece of software. But (there's allways a but :)) I have 2 doubts : First : when I'm looking at a ticket, the option "Compose Answer (email):" does not have a link. So I can't reply to the requesting user. Second : There's any way to see all tickets for a queue, even the locked ones? Each queue has a supervisor that should see all tickets for that queue, so he can se if his staff is doing their job. I couldn't find anything like this in OTRS. Thanks a lot and regards Thiago lima.

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RE: [otrs] Webserver - Other than Apache!
by Tyler Hepworth 14 May '04

14 May '04

I actually stared my OTRS life on the IIS / MSSQL path. It worked okay in testing, but was not used heavily because there are several problems with data type conversions from MySQl TO MSSQL. I dropped the project because MSSQL currently does not have the data types available to handle some of the design features in OTRS. So, yes, it works on IIS. Coupled with MySQL, it might work fine. But, then again, who knows how it will work under production load? It certainly doesn't have the benefit of mod_perl - only fastcgi. Tyler Hepworth > -----Original Message----- > From: Doug Hall [mailto:dhall@intellecthr.com] > Sent: Friday, May 14, 2004 9:11 AM > To: User questions and discussions about OTRS. > Subject: RE: [otrs] Webserver - Other than Apache! > > > Har Har! I know I know!! Can''t be helped though!! :-) > > -----Original Message----- > From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On > Behalf Of Covert, Jake > Sent: 14 May 2004 13:49 > To: User questions and discussions about OTRS. > Subject: RE: [otrs] Webserver - Other than Apache! > > <struggle> Mmmmuuusttt not make disparaging remarks about > IIS..!!! Argg....</struggle> > > Robert Kehl wrote: > > On Thursday, May 13, 2004 2:34 PM > > Doug Hall <dhall(a)intellecthr.com> wrote: > >> Simple Yes or no.. Can this be run on IIS??? If so, is there any > >> documentation yet? > > > > No, sorry. I heard of noone who has successfully completed > that task. > > > > Robert Kehl > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ >

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RE: [otrs] Webserver - Other than Apache!
by Doug Hall 14 May '04

14 May '04

Har Har! I know I know!! Can''t be helped though!! :-) -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Covert, Jake Sent: 14 May 2004 13:49 To: User questions and discussions about OTRS. Subject: RE: [otrs] Webserver - Other than Apache! <struggle> Mmmmuuusttt not make disparaging remarks about IIS..!!! Argg....</struggle> Robert Kehl wrote: > On Thursday, May 13, 2004 2:34 PM > Doug Hall <dhall(a)intellecthr.com> wrote: >> Simple Yes or no.. Can this be run on IIS??? If so, is there any >> documentation yet? > > No, sorry. I heard of noone who has successfully completed that task. > > Robert Kehl _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

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Webserver - Other than Apache!
by Doug Hall 14 May '04

14 May '04

Simple Yes or no.. Can this be run on IIS??? If so, is there any documentation yet?

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Recommended patch to SMTP.pm
by Mihai Maties 14 May '04

14 May '04

Hi, Regarding the issue described in http://lists.otrs.org/pipermail/otrs/2003-October/002990.html I see that OTRS still does not include the "Date:" header by itself. This causes problems if the tickets pass only through qmail servers because qmail expects the MUA to add the header (so actually the messages arrive "Date:-less"). I thought this piece of code was submited to CVS but I see now that still after 7 months since my initial posting OTRS behaves the same. Anyway the following patch (applied to OTRS >= 1.1.1, cvs head included) should fix the problem: --- SMTP.pm.orig 2004-05-14 10:11:01.000000000 +0300 +++ SMTP.pm 2004-05-14 10:27:01.000000000 +0300 @@ -15,6 +15,7 @@ use MIME::Words qw(:all); use Mail::Address; use Net::SMTP; +use POSIX; use vars qw($VERSION); $VERSION = '$Revision: 1.6 $'; @@ -81,6 +82,7 @@ $Param{Header} .= "Message-ID: <".time().".".rand(999999)."\@$Self->{FQDN}>\n"; $Param{Header} .= "Content-Type: $Param{ContentType}\n" if ($Param{ContentType}); } + $Param{Header} .= "Date: ".strftime("%a, %e %b %Y %H:%M:%S %z", localtime(time))."\n"; my @To = (); my $ToString = (); foreach (qw(To Cc Bcc)) { Best regards, Mihai Maties

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RE: [otrs] X-OTRS used to ignore AND send a rejection message?
by Tyler Hepworth 13 May '04

13 May '04

> -----Original Message----- > From: Martin Edenhofer [mailto:me@otrs.de] > Sent: Thursday, May 13, 2004 1:30 AM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] X-OTRS used to ignore AND send a > rejection message? > > > Hi Tyler, > > On Wed, May 12, 2004 at 05:17:54PM -0600, Tyler Hepworth wrote: > > If I use X-OTRS to ignore a message is it also possible to send a > > notice back to the sender informing them of the rejection? > > No. In this case you need to write a new PostMaster filter > module to do this. > (http://doc.otrs.org/cvs/en/html/dev-custom-modules-postmaster.html) Okay, I adapted Simple.pm to suit my own needs. Now, how do I call it so it is run every time mail is received?

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RE: [otrs] cannot send e-mail
by Lohmeijer, Martijn 13 May '04

13 May '04

If you have a current e-mail address it's best to disable the localhost address completely. I found that I needed to update the queues (in Admin) to write the correct address to the table even if there is only one active address (and on screen everything defaults to that address). It makes sense to have to do that but you might be confused because of the way the screen behaves. Kind regards, Martijn Lohmeijer -----Oorspronkelijk bericht----- Van: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org]Namens Mercator GmbH Verzonden: woensdag 12 mei 2004 19:38 Aan: otrs(a)otrs.org Onderwerp: [otrs] cannot send e-mail Sometimes I get this error: * invalid otrs@localhost (fqdn)! when sending e-mails. I don´t know when and why this happens. I think it happens if I am not the owner.. or what?? I don't remember.. I HAVE locked this.. hmm... anyway, what is the reason? Thanks, Marc _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? =http://www.otrs.de/

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