August 2004 - otrs - OTRS mailing lists

RE: [otrs] Deleting Tickets
by Dave Owen 11 Aug '04

11 Aug '04

Brilliant - works like clockwork. Thanks! At 04:33 PM 8/11/2004, you wrote: >dave - >you can follow the instructions here: >http://lists.otrs.org/pipermail/otrs/2004-January/003570.html > > > >-----Original Message----- >From: Dave Owen [mailto:otrs@dave.co.nz] >Sent: Wednesday, 11 August 2004 2:25 PM >To: otrs(a)otrs.org >Subject: [otrs] Deleting Tickets > > >I must be missing something here - how do I completely delete a ticket from the database? For example, spam - I don't want to close them, I want to remove them completely so they aren't taking up room in the database. >TIA, Dave > >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support oder Consulting für Ihr OTRS System? >=> http://www.otrs.de/

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Deleting Tickets
by Dave Owen 11 Aug '04

11 Aug '04

I must be missing something here - how do I completely delete a ticket from the database? For example, spam - I don't want to close them, I want to remove them completely so they aren't taking up room in the database. TIA, Dave

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stats questions
by Adam Lee 11 Aug '04

11 Aug '04

is there a way to configure the stats section to itemise the basics stats per queue? also i havent been able to setup/configure the graphing correctly. where can i find resources to read about this?

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RE: [otrs] Why do I get messages internally?
by Varsani, Rajendrakumar (PSD) 10 Aug '04

10 Aug '04

That's correct but the thing is that we get these emails sent to Outlook, which is correct but we get a customer copy sent to the OTRS agent account too. Why is OTRS sending a Customer Notification to the 'OTRS System'?: SendAgentNotification Sent 'FollowUp' notification to 'rajendrakumar.varsani(a)psd.defra.gsi.gov.uk'. - root@localhost (Admin OTRS) 08/10/2004 10:55:06 StateUpdate Old: 'closed successful' New: 'open' - root@localhost (Admin OTRS) 08/10/2004 10:55:06 SendCustomerNotification Sent notification to 'OTRS System <otrshelp(a)psd.defra.gsi.gov.uk>'. Rajendrakumar Premji Varsani BSc (Hons) -----Original Message----- From: N.R. [mailto:normis@mikrotik.com] Sent: Tuesday, August 10, 2004 12:24 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Why do I get messages internally? in preferences you can change turn those notifications off N. Tuesday, August 10, 2004, 2:00:30 PM, you wrote: VRP> Hi folks. Thank-you all for your help so far. Our pilot of OTRS is going VRP> very well. One bug left. VRP> We keep getting emails in OTRS like this: VRP> From: OTRS System <otrshelp(a)psd.defra.gsi.gov.uk> VRP> To: OTRS System <otrshelp(a)psd.defra.gsi.gov.uk> VRP> Subject: [Ticket#: 2004080910000201] New State 'open'! VRP> Created: 08/10/2004 10:56:01 VRP> *** THIS IS JUST A NOTE *** VRP> The state of your ticket '2004080910000201' has been changed by VRP> 'Rajendrakumar Varsani' to 'open'. VRP> http://comet2/otrs/customer.pl?Action=CustomerZoom&TicketID=134 VRP> Your OTRS Notification Master VRP> *** THIS IS JUST A NOTE *** VRP> Why? VRP> Rajendrakumar Premji Varsani BSc (Hons) _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

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Re: [otrs] OTRS on OS X
by Dair Grant 10 Aug '04

10 Aug '04

Matt Maciag wrote: >Has anyone had any good luck setting up OTRS on Apple OS X? I'm >running into some minor difficulties and would like to exchange emails >with someone who has set this up. Thanks. We run it on a FreeBSD box now, but were running OTRS on 10.1 and 10.2 in the past without any problems. Feel free to send me a mail (although I can't promise a solution, as we're no longer using Mac OS X as a server: not due to OTRS though :-). -dair ___________________________________________________ mailto:dair@zonic.co.uk http://www.zonic.co.uk/

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Why do I get messages internally?
by Varsani, Rajendrakumar (PSD) 10 Aug '04

10 Aug '04

Hi folks. Thank-you all for your help so far. Our pilot of OTRS is going very well. One bug left. We keep getting emails in OTRS like this: From: OTRS System <otrshelp(a)psd.defra.gsi.gov.uk> To: OTRS System <otrshelp(a)psd.defra.gsi.gov.uk> Subject: [Ticket#: 2004080910000201] New State 'open'! Created: 08/10/2004 10:56:01 *** THIS IS JUST A NOTE *** The state of your ticket '2004080910000201' has been changed by 'Rajendrakumar Varsani' to 'open'. http://comet2/otrs/customer.pl?Action=CustomerZoom&TicketID=134 Your OTRS Notification Master *** THIS IS JUST A NOTE *** Why? Rajendrakumar Premji Varsani BSc (Hons)

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RE: [otrs] when adding a new user i get an internal server error
by Adam Lee 09 Aug '04

09 Aug '04

markus -- i changed the config as per this post: http://lists.otrs.org/pipermail/otrs/2003-July/002209.html and that was sufficient to fix the problem. -----Original Message----- From: Markus Ruecker [mailto:mr@otrs.de] Sent: Monday, 9 August 2004 6:48 PM To: 'User questions and discussions about OTRS.' Subject: RE: [otrs] when adding a new user i get an internal server error Hi, > > when adding a new user i get an internal server error - > i cant provide any more information. > there is nothing in the apache access/error log re what the error is > > any ideas where i can start investigating? > > details: > fedora > mysql > apache2 > installed fine (?) and can login etc. Wich OTRS version? Wich server error number? Please give us some more information about your configuration. Regards, Markus Ruecker -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

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Can't access attachments in customer email
by Wes Plate 09 Aug '04

09 Aug '04

Hi everyone. I have a problem this morning trying to access two files attached to a customer email. When I click on the file, I just get a new window displaying this text: omfi:ArgIDType We're using OTRS 1.2.2. I've never had problems before with attachments. How can I download these files? -- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com

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when adding a new user i get an internal server error
by Adam Lee 09 Aug '04

09 Aug '04

when adding a new user i get an internal server error - i cant provide any more information. there is nothing in the apache access/error log re what the error is any ideas where i can start investigating? details: fedora mysql apache2 installed fine (?) and can login etc.

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RE: [otrs] apache2/modperl2 runnin on fedora
by Adam Lee 06 Aug '04

06 Aug '04

thanks all - i figured out the old modperl was installed i had to removed old version and then it worked fine. cheers -----Original Message----- From: Adam Lee Sent: Friday, 6 August 2004 3:41 PM To: otrs(a)otrs.org Subject: [otrs] apache2/modperl2 runnin on fedora have been trying to install the easy way: http://doc.otrs.org/1.2/en/html/install.html#INSTALLING-THE-QUICK-AND-EASY-… running the following: Apache/2.0.50 mod_perl 1.99_12-2.1.i386 i can install otrs which creates a conf file -- /etc/httpd/conf.d/otrs.conf then when running apachectl start i get the following: [error] Can't locate loadable object for module Apache::Constants in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/otrs/ [[[ bunch of path directories ]]] [Thu Aug 05 21:56:02 2004] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server if i remove the otrs.conf apache2 starts up fine -- so i assume its something to do with this conf file. below is the entire file: # agent, admin and customer frontend ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" # load all otrs modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl # Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache::Reload PerlInitHandler Apache::Reload # set mod_perl2 options <Location /otrs> # ErrorDocument 403 /otrs/customer.pl ErrorDocument 403 /otrs/index.pl SetHandler perl-script PerlHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders </Location> # MaxRequestsPerChild (so no apache child will be to big!) MaxRequestsPerChild 400 thanks in advance _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? =http://www.otrs.de/

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