August 2004 - otrs - OTRS mailing lists

Question rearding FAQ Themes
by Volker.Lipper＠de.mecglobal.com 06 Aug '04

06 Aug '04

Hello, we currently set up a new OTRS System (1.2.4) on a Suse (9.1) Box. Now we played around a bit and learned some things about themes and how to use theme. We succesfully created a theme for us and can use it everywhere inspite of the FAQ area. we changed the DefaultTheme in Config.pm and everything works fine. But if make any changes to the file FAQArticleForm.dtl in our Theme they do not have any efects. if i ake the same changes in the Standard dir they work as expected. I'm shure i miss something, but what? Any help will be greatly appreciated, Volker Lipper

1 1

RE: [otrs] apache2/modperl2 runnin on fedora
by Lohmeijer, Martijn 06 Aug '04

06 Aug '04

I remember questions about this from earlier months. Here you should find a collection of those: http://www.google.nl/search?q=otrs+on+apache2&ie=UTF-8&hl=nl&btnG=Google+zo… Your answer maybe in there somewhere. Regards, Martijn -----Oorspronkelijk bericht----- Van: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Namens Adam Lee Verzonden: vrijdag 6 augustus 2004 7:41 Aan: otrs(a)otrs.org Onderwerp: [otrs] apache2/modperl2 runnin on fedora have been trying to install the easy way: http://doc.otrs.org/1.2/en/html/install.html#INSTALLING-THE-QUICK-AND-EASY-… running the following: Apache/2.0.50 mod_perl 1.99_12-2.1.i386 i can install otrs which creates a conf file -- /etc/httpd/conf.d/otrs.conf then when running apachectl start i get the following: [error] Can't locate loadable object for module Apache::Constants in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/otrs/ [[[ bunch of path directories ]]] [Thu Aug 05 21:56:02 2004] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server if i remove the otrs.conf apache2 starts up fine -- so i assume its something to do with this conf file. below is the entire file: # agent, admin and customer frontend ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" # load all otrs modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl # Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache::Reload PerlInitHandler Apache::Reload # set mod_perl2 options <Location /otrs> # ErrorDocument 403 /otrs/customer.pl ErrorDocument 403 /otrs/index.pl SetHandler perl-script PerlHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders </Location> # MaxRequestsPerChild (so no apache child will be to big!) MaxRequestsPerChild 400 thanks in advance _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? =http://www.otrs.de/

1 0

apache2/modperl2 runnin on fedora
by Adam Lee 06 Aug '04

06 Aug '04

have been trying to install the easy way: http://doc.otrs.org/1.2/en/html/install.html#INSTALLING-THE-QUICK-AND-EASY-… running the following: Apache/2.0.50 mod_perl 1.99_12-2.1.i386 i can install otrs which creates a conf file -- /etc/httpd/conf.d/otrs.conf then when running apachectl start i get the following: [error] Can't locate loadable object for module Apache::Constants in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/otrs/ [[[ bunch of path directories ]]] [Thu Aug 05 21:56:02 2004] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server if i remove the otrs.conf apache2 starts up fine -- so i assume its something to do with this conf file. below is the entire file: # agent, admin and customer frontend ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" # load all otrs modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl # Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache::Reload PerlInitHandler Apache::Reload # set mod_perl2 options <Location /otrs> # ErrorDocument 403 /otrs/customer.pl ErrorDocument 403 /otrs/index.pl SetHandler perl-script PerlHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders </Location> # MaxRequestsPerChild (so no apache child will be to big!) MaxRequestsPerChild 400 thanks in advance

1 0

Can't Access AdminArea
by Marshall28 06 Aug '04

06 Aug '04

Does anyone know what I might have done to loose access to the AdminArea tab in OTRS. I can't do any administrative functions and can only create tickets. How do I regain admin access? thanks marshall

4 17

Pending Error
by Varsani, Rajendrakumar (PSD) 05 Aug '04

05 Aug '04

Hi, I've got a problem with the 'Pending' function in OTRS. If I choose the 'Pending' option on a ticket, I get the error: Warning: Sorry, the current owner is root@localhost! Comment: Please change the owner first. Any ideas anybody? Rajendrakumar Premji Varsani BSc (Hons) Department for Environment, Food and Rural Affairs (Defra) This email and any attachments is intended for the named recipient only. Its unauthorised use, disclosure, storage or copying is not permitted. If you have received it in error, please destroy all copies and inform the sender. Whilst this email and associated attachments will have been checked for known viruses whilst within Defra systems we can accept no responsibility once it has left our systems. Communications on Defra's computer systems may be monitored and/or recorded to secure the effective operation of the system and for other lawful purposes.

2 1

receive messages in OTRS
by Bernard Duclot 05 Aug '04

05 Aug '04

Hello I have several messages in /var/spool/mail/otrs ; I can't load this messages in the OTRS The .procmailrc on the server: -rwxr-xr-x 1 otrs apache 2006 aoû 4 09:22 .procmailrc # -- # Pipe all email into the PostMaster process. # -- :0 : | $SYS_HOME/bin/PostMaster.pl Thank you for your help PS: the cat /var/spool/mail/otrs | /opt/otrs/bin/PostMaster.pl is ok. but in OTRS interface I receive only one message. -- Bernard Duclot -CICG- Departement Reseau -Universite Joseph Fourier-Grenoble BP 53 - 38041 Grenoble Cedex 9 France - Fax: (33) 04-76-42-11-71 Email : Bernard.Duclot(a)grenet.fr Tel: (33) 04-76-51-49-69

1 0

Customer notification about new note.
by Ivica Mustapic 05 Aug '04

05 Aug '04

Guys, Is there an easy way to notify customers via email that agent has added a note to the tickit? Ivica

2 2

Install with postgres
by Leonardo Amezquita 04 Aug '04

04 Aug '04

Hi list I need to install OTRS with postgres like database server. Does it support this database? I need information about that. Best regards. Leonardo Amezquita Tecnico de Operaciones Ubiquando Ltda

2 1

Queue with closed messages
by Gustavo Azambuja 04 Aug '04

04 Aug '04

excuse by my ingles. As I can see a queue with the closed messages? thk.

2 2

multiple attached files
by N.R. 04 Aug '04

04 Aug '04

is this really not possible or am i blind ? :) please oh please make multiple attachments possible! N.

2 1