November 2005 - otrs - OTRS mailing lists

Cant view closed tickets
by ken 23 Nov '05

23 Nov '05

For some reason, I cant seem to view tickets after they have been closed. It just takes me back to the main menu. What can I have done wrong?

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RE: [otrs] Windows test box
by Sergio Veltri 23 Nov '05

23 Nov '05

Thanks Daniel. I will give it a try! Take care, Sergio ------------------------------ Date: Tue, 22 Nov 2005 15:51:33 +0200 From: "Danie Theron" <danie(a)verpakt.com> Subject: RE: [otrs] Windows test box To: "User questions and discussions about OTRS.org" <otrs(a)otrs.org> Message-ID: <F90CFC9AF283C240BED8D18464686D32BF5C0E(a)mailx3.verpakt.com> Content-Type: text/plain; charset="iso-8859-1" Hi Sergio , Firstly , I would recommend setup otrs on a linux box from the start (I have experienced problems moving from Win32 to Nix , not going into the sad story :P ). If you have a SMTP server you need to specify that in your /Kernel/Config.pm # SendmailModule $Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP'; $Self->{'SendmailModule::Host'} = 'ur.smtp.host.ip'; $Self->{'SendmailModule::AuthUser'} = ''; $Self->{'SendmailModule::AuthPassword'} = ''; You'll also find some useful settings in Kernel/Config/Defaults.pm , just copy into /Kernel/Config.pm HTH Daniel > -----Original Message----- > From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of > Sergio Veltri > Sent: 22 November 2005 02:28 PM > To: otrs(a)otrs.org > Subject: [otrs] Windows test box > > Dear list: > > I installed otrs on Windows as test box. I will later one move it to linux > for production. My question is how do you make Win to send out emails > since > sendmail is to part of it? > > Also when I create a new user it tells me that the email is invalid. Any > ideas? > > Thanks > > Sergio > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting f|r Ihr OTRS System? > => http://www.otrs.de/ ------------------------------

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Pending Dates for Customer Interface
by piperdoon＠ns.sympatico.ca 22 Nov '05

22 Nov '05

Has anyone setup the customer interface to allow the customer to enter a pending date. We wish to use the system as a "work request" system as well as a trouble ticket system, so having the customer enter a deadline for the work to be done would be desirable. -- Glenn Campbell

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Otrs installation on CentOS
by Chris Jones 22 Nov '05

22 Nov '05

Hello all; I have gone the incredibly simple process of installing OTRS on a Debian box, and have now done the slightly more painful manual install from a .tar.gz on a box running CentOS 4. All went relatively smoothly minus a few PERL modules (LDAP & GD) which are not manditory so I'll deal with that a later time. The problem I'm getting is not being able to see the icons once I log in. I received NO ERRORS during the installation. Everything appeared to go smoothly. Current errors from apache: /*****/ [Mon Nov 21 17:10:42 2005] [error] [client 192.168.5.26] (13)Permission denied: exec of '/opt/otrs/var/httpd/htdocs/images/Standard/up.png' failed, referer: htt p://192.168.2.45/otrs/index.pl?Action=AgentPreferences [Mon Nov 21 17:10:42 2005] [error] [client 192.168.5.26] Premature end of script headers: up.png, referer: http://192.168.2.45/otrs/index.pl?Action=AgentPrefere nces [Mon Nov 21 17:10:42 2005] [error] [client 192.168.5.26] File does not exist: /v ar/www/html/favicon.ico /*****/ Getting many of these with "*.png". The permissions on the png's as well as all the scripts look fine. I'm able to browse around the app and add users. Ideas are most welcome. -=cj -- Chris Jones Developer/Consultant (604)738-8254

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RFE - customer web interface - multiple queues levels
by Giuseppe LO BIONDO 22 Nov '05

22 Nov '05

Hi to all! I'm using OTRS from more than a year and it works really nice. (because of this) I have a lot o queues configured in OTRS with multiple levels of queue. Do you think it will be possible to have a nicer customer web interface with no pull down menu having lots of queues. Having a pull down menu for top level queues and other menus for nested queues would be great! Do you have any plans to include this feature? regards, Giuseppe

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RE: [otrs] Strange Apache2 problem with OTRS
by Johnson, Michael 22 Nov '05

22 Nov '05

Under Apache2, that should be PerlRequire (case sensitive). Also, change the PerlModule and PerlInitHandler to read Apache2::Reload instead of just Apache::Reload. --MPJ

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Strange Apache2 problem with OTRS
by Ken Kilgore 22 Nov '05

22 Nov '05

I am running redhat ES 4.0, OTRS 2.03, Apache 2.0.52 and perl, v5.8.5. When I have the virtual host config files located in http/conf.d they work fine. I move them to http/available and create a link from http/enabled to the otrs.conf file I get the following error. Syntax error on line 13 of /etc/httpd/enabled/otrs.conf: Invalid command 'Perlrequire', perhaps mis-spelled or defined by a module not included in the server configuration. Here is the otrs.conf file: <VirtualHost *:80> ServerAdmin me(a)myserver.com ServerName otrs.myserver.com DocumentRoot /opt/otrs/var/httpd/htdocs/ ErrorLog /var/log/httpd/OTRS-error_log CustomLog /var/log/httpd/OTRS-access_log common # agent, admin and customer frontend ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" # load all otrs modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl # Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache::Reload PerlInitHandler Apache::Reload # set mod_perl2 options <Location /otrs> AllowOverride None ErrorDocument 403 /otrs/index.pl SetHandler perl-script PerlHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders Order allow,deny Allow from all </Location> # directory settings <Directory "/opt/otrs/bin/cgi-bin/"> AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all </Directory> <Directory "/opt/otrs/var/httpd/htdocs/"> AllowOverride None Order allow,deny Allow from all </Directory> </VirtualHost> Thanks for any help with this. Ken Kilgore

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RE: [otrs] Windows test box
by Danie Theron 22 Nov '05

22 Nov '05

Hi Sergio , Firstly , I would recommend setup otrs on a linux box from the start (I have experienced problems moving from Win32 to Nix , not going into the sad story :P ). If you have a SMTP server you need to specify that in your /Kernel/Config.pm # SendmailModule $Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP'; $Self->{'SendmailModule::Host'} = 'ur.smtp.host.ip'; $Self->{'SendmailModule::AuthUser'} = ''; $Self->{'SendmailModule::AuthPassword'} = ''; You'll also find some useful settings in Kernel/Config/Defaults.pm , just copy into /Kernel/Config.pm HTH Daniel > -----Original Message----- > From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of > Sergio Veltri > Sent: 22 November 2005 02:28 PM > To: otrs(a)otrs.org > Subject: [otrs] Windows test box > > Dear list: > > I installed otrs on Windows as test box. I will later one move it to linux > for production. My question is how do you make Win to send out emails > since > sendmail is to part of it? > > Also when I create a new user it tells me that the email is invalid. Any > ideas? > > Thanks > > Sergio > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/

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Windows test box
by Sergio Veltri 22 Nov '05

22 Nov '05

Dear list: I installed otrs on Windows as test box. I will later one move it to linux for production. My question is how do you make Win to send out emails since sendmail is to part of it? Also when I create a new user it tells me that the email is invalid. Any ideas? Thanks Sergio

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ZoomExpand change ignored
by Jon Fox 22 Nov '05

22 Nov '05

Hello, I've set a new installation of OTRS 2.03 (on SuSE 10.0, from rpm) to expand zoomed tickets by default, by changing the "ZoomExpand" value from default 0 to 1 in Kernel/Config/Files/Ticket.pm (line 186 in version 2.03): $Self->{'Ticket::Frontend::ZoomExpand'} = 1; This worked at first, but now the value seems to be ignored: on old and new tickets, the view stays unexpanded. The only other change I've made to the config files is to set the date formats to D/M/Y in Kernel/Language/en.pm, and that was working correctly with the expanded tickets last time I looked. All advice most welcome... Thanks, -- Jon

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