March 2005 - otrs - OTRS mailing lists

local address check
by Anne-Mie Vandermeeren 08 Mar '05

08 Mar '05

Hi, When using forward or bounce, you're unable to use a local address as destination. This is fine, but why not doing the same check when creating an e-mail ticket? I have agents trying to send a copy to themselves by using the local address as to:-address. This creates a ticket with 2 times the same text. How can I add this "local address check" to the e-mail ticket creation? Anne-Mie

1 0

RE: [otrs] remove closed tickets
by Jack Doyle 07 Mar '05

07 Mar '05

What I do is put all tickets I want to close into a queue (I call it zDiscard). I then have a nightly Generic Agent job that will delete all tickets that are in that queue. ----- Jack Doyle, Network+ Systems Operations Specialist Lewis-Gale Clinic Information Systems -----Original Message----- From: Alex [mailto:alexander.k@spymac.com] Sent: Monday, March 07, 2005 11:11 AM To: otrs(a)otrs.org Subject: [otrs] remove closed tickets Hello otrs, How do I can phisically remove tickets that are closed by generic agent, e.g. spam tickets? -- Best regards, Alex _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

2 1

remove closed tickets
by Alex 07 Mar '05

07 Mar '05

Hello otrs, How do I can phisically remove tickets that are closed by generic agent, e.g. spam tickets? -- Best regards, Alex

1 0

"merging" tickets
by m 07 Mar '05

07 Mar '05

Is there a way to merge multiple tickets? I have a bunch of (boneheaded) users that often submit the same item two or three times. Rather than closing/deleting tickets, I would like to "merge" them into the original ticket. Mark Nernberg

3 2

persistent postgresql connection / mod_perl2
by Wiktor Wodecki 07 Mar '05

07 Mar '05

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hello, has anybody successfully connected otrs to a postgresql database with mod_perl2? I tried with the following line in apache2-perl-startup.pl: use Apache (); use Apache::DBI (); use DBI (); use DBD::Pg (); Apache::DBI->connect_on_init('DBI:Pg:dbname=otrs-1.3.2-01;host=10.0.3.1','user','pass'); However, I get strange errors in my apache errorlog: [Sun Mar 6 20:15:52 2005] -e: Database handle destroyed without explicit disconnect at /usr/lib/perl5/site_perl/5.8.0/Apache/DBI.pm line 146, <DATA> line 225. [Sun Mar 6 20:15:52 2005] -e: Database handle destroyed without explicit disconnect at /usr/lib/perl5/site_perl/5.8.0/Apache/DBI.pm line 146, <DATA> line 225. ... Can anybody tell me what's wrong? AFAIK this shouldn't happen since we already use connect_on_init() and not connect()... - -- Regards, Wiktor Wodecki net mobile AG - 40470 Duesseldorf - Germany 923B DCF8 070C 9FDD 5E05 9AE3 E923 5A35 182C 9783 -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.2.4 (GNU/Linux) iD8DBQFCK1mb6SNaNRgsl4MRAp1TAJ9+LaQ7zdGlsQ43+HHSFclZ0DKPOQCgvUdR Px9nyxIyhqkq4wSvInoNBt8= =O7CD -----END PGP SIGNATURE-----

2 1

newcomer questions
by Andre Dieball 06 Mar '05

06 Mar '05

Hello Finally I found the time to install otrs on my system. I had a look into it quite a time ago and was fascinated, but now it's even better. Anyway, during the installation some questions came up: - can I setup queues, which are invisible to customers (queues for internal use only) - How can I delete existing queues (is it ok, to just delete them from the database?) - Is there a way to disable new account per default if the customer has registered through customer.pl. i.e. to let someone from internal review the application before it's usable? Thanks a lot in advance Andre

1 0

wrong email parsing
by Alex 06 Mar '05

06 Mar '05

Hello otrs, I receive some times spam email where is no 'To' line. All of these emails are showing incorrect. How is it possible to fix it? -- Best regards, Alex

1 0

RE: [otrs] newbie question
by Jack Doyle 04 Mar '05

04 Mar '05

Pending Close + will close it successfully, - will be an unsuccessful close. ----- Jack Doyle, Network+ Systems Operations Specialist Lewis-Gale Clinic Information Systems -----Original Message----- From: Jude Dowling [mailto:jdowling@domainbank.com] Sent: Friday, March 04, 2005 11:45 AM To: otrs(a)otrs.org Subject: [otrs] newbie question Hello all, Can anyone explain to me what is the difference between the pending close + and the pending close - ? Best Regards, Jude Dowling Systems Administrator Domain Bank, Inc. Ph: 1.610.317.9606 Fax: 1.610.317.9570 Web: http://www.domainbank.com

1 0

Link question
by Scott Moore 04 Mar '05

04 Mar '05

I searched through the archives with no luck so if this has been answered before I apologize: How would I go about adding the Owner link (from the Zoom Ticket view) to the main AgentQueueView? Scott

1 0

Hosted server
by Lew Maggio 04 Mar '05

04 Mar '05

I installed otrs on one of my old computers with the win32 installer package, it seems like a nice setup. I'm wondering if I can set it up on a shared hosted server. I'm looking at iPowerWeb. It supports cronjobs, mysql, perl, php, all kinds of other scripts, has a mail server, etc. I won't have access to a command line, though. The server runs some form of BSD. Here's a more detailed list: http://www.ipowerweb.com/products/webhosting/index.html I've set up php/sql mailing lists managers and databases before, but otrs seems to be a more difficult install than those. Anyone have any thoughts or advice?

1 0