June 2005 - otrs - OTRS mailing lists

CSV Export
by Cogley, Rick 21 Jun '05

21 Jun '05

Hi Everyone - In Config.pm, you can add this data to control what CSV data will be exported from the search function in OTRS. # Ticket::Frontend::SearchCSVData # (used csv data) $Self->{'Ticket::Frontend::SearchCSVData'} = 'TicketNumber','Age','Created','State','Priority','Queue','Lock','Owner','Us erFirstname','UserLastname','CustomerID','CustomerName','From','Subject','Ac countedTime','TicketFreeKey1','TicketFreeText1','TicketFreeKey2','TicketFree Text2','TicketFreeKey3','TicketFreeText3','TicketFreeKey4','TicketFreeText4' ,'TicketFreeKey5','TicketFreeText5','TicketFreeKey6','TicketFreeText6','Tick etFreeKey7','TicketFreeText7','TicketFreeKey8','TicketFreeText8','ArticleTre e','']; My question is - where does this data come from and can I get the ticket's close date as well, so I can calculate the time to close - or resolution time? Is it all coming from a single table and can I just add the name of the field in? Please advise, and thanks for your help. Kind Regards, Rick Cogley Tokyo <<-<<-<<-<<-<<-<<-<<-<<-<<-<<- Rick Cogley (rick.cogley(a)esolia.co.jp) Tel: 03-5940-6880 | Fax: 03-5940-6881 | Cell: 090-4423-5475 (Outside Japan, remove leading zero-+81-3-5940-6880) English: www.esolia.com <http://www.esolia.com/> | Japanese: www.esolia.co.jp <http://www.esolia.co.jp/> Bilingual IT solutions and management firm-eSolia. <<-<<-<<-<<-<<-<<-<<-<<-<<-<<-

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RE: [otrs] Reporting / .csv files
by Cogley, Rick 21 Jun '05

21 Jun '05

Yes, this is great info - thank you. I reported this as a bug, since they were all bunched up in the left column. I guess on other systems, the default delimiter is a semi colon. Best Regards, Rick -->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->--> Rick Cogley (mailto:rick.cogley@esolia.co.jp) Tel: 03-5940-6880 || Fax: 03-5940-6881 || Cell: 090-4423-5475 (Outside Japan, remove leading zero -- +81-3-5940-6880) English: http://www.esolia.com || Japanese: http://www.esolia.co.jp Bilingual IT solutions and management firm -- eSolia. -->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->--> -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Richard Hamson Sent: Tuesday, June 21, 2005 7:27 PM To: otrs(a)otrs.org Subject: RE: [otrs] Reporting / .csv files Mark, Many thanks for that - i think that is the easiest way to go. Rich >From: "Mark Croonen" <mark(a)xrar.com> >Reply-To: "User questions and discussions about OTRS.org" ><otrs(a)otrs.org> >To: "'User questions and discussions about OTRS.org'" <otrs(a)otrs.org> >Subject: RE: [otrs] Reporting / .csv files >Date: Tue, 21 Jun 2005 07:20:17 +0800 > >Hi Richard, > >What I do is simply use the import external data function in Excel >which is under the data menu. Import the csv files as is but specify >that the delimiter is a semi colon instead of a comma. This does the >job and it is better than modifying the code, well IMHO it is. > >Regards >Mark > > > >"Imagination is more important than knowledge, the important thing is >to not stop questioning." -- Albert Einstein > > > -----Original Message----- > > From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf > > Of Richard Hamson > > Sent: 21 June 2005 00:28 > > To: otrs(a)otrs.org > > Subject: [otrs] Reporting / .csv files > > > > Hello, > > > > I am currently looking into setting up reports by exporting .csv > > file >out > > of > > OTRS. Unfortunately the .csv files are coming out with ; instead of > > , between the columns of data thus Excel (in this case) is putting > > all of the information in one column. > > > > Does anyone know where to amend the syntax so that , are used and not ;? > > > > Regards > > > > Richard > > > > _________________________________________________________________ > > Want to block unwanted pop-ups? Download the free MSN Toolbar now! > > http://toolbar.msn.co.uk/ > > > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support oder Consulting f・ Ihr OTRS System? > > => http://www.otrs.de/ > > >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support oder Consulting f・ Ihr OTRS System? >=> http://www.otrs.de/ _________________________________________________________________ Be the first to hear what's new at MSN - sign up to our free newsletters! http://www.msn.co.uk/newsletters _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f・ Ihr OTRS System? => http://www.otrs.de/

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RE: Message: Need SystemAddressID!
by Philippe Roth 20 Jun '05

20 Jun '05

>Date: Fri, 17 Jun 2005 12:39:39 +0200 >From: Christian Schoepplein <christian.schoepplein(a)otrs.de> >Subject: Re: [otrs] RE: otrs Digest, Vol 23, Issue 20 >To: "User questions and discussions about OTRS.org" <otrs(a)otrs.org> >Message-ID: <20050617103938.GD4664(a)jvc-schoeppi.schoeppi.net> >Content-Type: text/plain; charset=us-ascii; x-action=pgp-signed > >Hi Philippe, > >On Fri, Jun 17, 2005 at 10:33:49AM +0200, Philippe Roth wrote: >>I did it with your scripts, which I find good, and got the same result : >>Erreur: Need SystemAddressID! >>when trying to modify any option of any queue (name, subqueue, group, >>options and so on...). >> >>This should meen that the backups are OK, but the database is >>corrupted... > >I'm not sure about that yet. > >Please could you send me the apache errror logs, after the error has occured again? In the logs there is more about the >error and the involved modules and routines of OTRS. > >Best regrads, >Christian > Dear Christian, Thank you for your message. Here are the Apache's error_log after 1) Making a queue a sub queue of an other 2) Defining a queue as invalid. Many thanks in advance for your help, Philippe # cat error_log [Mon Jun 20 08:27:16 2005] [notice] LDAP: Built with OpenLDAP LDAP SDK [Mon Jun 20 08:27:16 2005] [notice] LDAP: SSL support unavailable [Mon Jun 20 08:27:17 2005] [notice] suEXEC mechanism enabled (wrapper: /usr/sbin/suexec) [Mon Jun 20 08:27:31 2005] [notice] Digest: generating secret for digest authentication ... [Mon Jun 20 08:27:31 2005] [notice] Digest: done [Mon Jun 20 08:27:31 2005] [notice] LDAP: Built with OpenLDAP LDAP SDK [Mon Jun 20 08:27:31 2005] [notice] LDAP: SSL support unavailable [Mon Jun 20 08:27:32 2005] [notice] Apache/2.0.51 (Fedora) configured -- resuming normal operations ERROR: OTRS-CGI-10 Perl: 5.8.3 OS: linux Time: Mon Jun 20 08:28:55 2005 Message: Need SystemAddressID! Traceback (18360): Module: Kernel::System::Queue::QueueUpdate (v1.45) Line: 800 Module: Kernel::Modules::AdminQueue::Run (v1.18) Line: 127 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::han dler (v) Line: 638 Module: (eval) (v1.73) Line: 184 Module: ModPerl::RegistryCooker::run (v1.73) Line: 184 Module: ModPerl::RegistryCooker::default_handler (v1.73) Line: 152 Module: ModPerl::Registry::handler (v1.99) Line: 16 ERROR: OTRS-CGI-10 Perl: 5.8.3 OS: linux Time: Mon Jun 20 08:29:37 2005 Message: Need SystemAddressID! Traceback (18356): Module: Kernel::System::Queue::QueueUpdate (v1.45) Line: 800 Module: Kernel::Modules::AdminQueue::Run (v1.18) Line: 127 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::han dler (v) Line: 638 Module: (eval) (v1.73) Line: 184 Module: ModPerl::RegistryCooker::run (v1.73) Line: 184 Module: ModPerl::RegistryCooker::default_handler (v1.73) Line: 152 Module: ModPerl::Registry::handler (v1.99) Line: 16

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Problems Installing OTRS in Fedora Core 4
by Edgar Filipe Rosa Durão 19 Jun '05

19 Jun '05

Hello, i've been wondering myself if someone had problems installing OTRS in Fedora Core 4. I've tryed on two diferent machines and obtained the same problems. I think the problem is about compatibility with the perl version on FC4. After installing the rpm in FC4 you could see thar that httpd service fails in the restart process when it starts, showing the following in the logs: [Sun Jun 19 23:15:26 2005] [error] Can't locate Apache/Reload.pm in @INC (@INC contains: ../../ /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.6/i386-linux-thread-multi /usr/lib/perl5/5.8.6 . /etc/httpd) at (eval 83) line 3.\n [Sun Jun 19 23:15:26 2005] [error] Can't load Perl module Apache::Reload for server machine.name.pt:0, exiting... I think the problem is in perl, but i'm no such an expert on ther. After checking in /usr/lib/perl5/5.8.6/i386-linux-thread-multi/Apache there is no module Reload.pm in Apache modules folder, but in folder Apache2 is. Ok "modding" /etc/httpd/conf.d/otrs.conf and setting to the following : PerlModule Apache2::Reload PerlInitHandler Apache2::Reload solves half the problem but i can't go further with the install... only if i trick the system an put Apache2 modules in Apache module folder. I can startit but i experience random behaviour in OTRS. Pressing for example the Queue icon gives to me many different results: For example: Enters the admin Sees queue 1 Shows a Ticket Shows Zoomed Tickets... Is the problem with perl? Can anyone help solving this? I'm not a good expert on it. In Fedora Core 3 it has no problems until now. ~ Had tested with 1.3.2.1-01 and 2.0.0-beta2 in FC4 and stills happens the same. Regards, Edgar Durão

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RE: OTRS - automatic queue creation?
by Cogley, Rick 18 Jun '05

18 Jun '05

As a followup, I tried deleting all of the recent entries in the various tables, but never did get it working again. I ended up deleting and recreating my db. Luckily there was nothing in it. All I can say is be careful of automation. Seems like the safest thing is to simply use the GUI unless you really, really know what you are doing. It seems it is not a trivial matter to simply go into the db via phpmyadmin, or something, and delete a queue or ticket. Best Regards, Rick -->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->--> Rick Cogley (mailto:rick.cogley@esolia.co.jp) Tel: 03-5940-6880 || Fax: 03-5940-6881 || Cell: 090-4423-5475 (Outside Japan, remove leading zero -- +81-3-5940-6880) English: http://www.esolia.com || Japanese: http://www.esolia.co.jp Bilingual IT solutions and management firm -- eSolia. -->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->--> -----Original Message----- From: Cogley, Rick Sent: Friday, June 17, 2005 10:50 PM To: 'OTRS User List (otrs(a)otrs.org)' Subject: RE: OTRS - automatic queue creation? Hello List - It now seems like this was a bad idea. I can't access the queues I made this way correctly, so, something went wrong. My apologies for "counting my chickens before they hatch." Best Regards, Rick -->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->--> Rick Cogley (mailto:rick.cogley@esolia.co.jp) Tel: 03-5940-6880 || Fax: 03-5940-6881 || Cell: 090-4423-5475 (Outside Japan, remove leading zero -- +81-3-5940-6880) English: http://www.esolia.com || Japanese: http://www.esolia.co.jp Bilingual IT solutions and management firm -- eSolia. -->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->--> -----Original Message----- From: Cogley, Rick Sent: Friday, June 17, 2005 5:30 PM To: 'OTRS User List (otrs(a)otrs.org)' Subject: RE: OTRS - automatic queue creation? Hello List, from Japan - OTRS includes some scripts already in the bin directory that help with creating things from the command line. The otrs.addQueue script that comes with OTRS is smart - thanks guys! If you tell it the queuename is PARENT::CHILD, it goes and creates the queue called CHILD and puts it under PARENT. Very cool. Here's a (too) simple shell script that makes a group, then queues starting with the same name. Thanks go to Martin for his good backup.sh script, which I used as the base to start this one. Actually, for my OTRS 2.0b2, I get errors when I execute this, but the queues are created correctly. ==========Start======== #!/bin/sh # -- # queuemaker.sh - a queue and group making script for OTRS. echo "queuemaker.sh - <\$Revision: 0.1 $>" # parse user input while getopts "b:c:" Option do case $Option in b) # otrs bin loc OTRS_BIN=$OPTARG ;; c) # company name COMP_NAME=$OPTARG ;; esac done shift $(($OPTIND - 1)) if [ "x${OTRS_BIN}" == "x" ] || [ "x${COMP_NAME}" == "x" ]; then echo "" echo "Usage: queuemaker.sh -b path/bin -c Short_Name_For_Company " echo "" echo " Try: queuemaker.sh -b /opt/otrs/bin -c YOURCO" echo "" exit 1 fi # make group and queues `${OTRS_BIN}/otrs.addGroup -n ${COMP_NAME}` `${OTRS_BIN}/otrs.addQueue -g ${COMP_NAME} ${COMP_NAME}` `${OTRS_BIN}/otrs.addQueue -g ${COMP_NAME} ${COMP_NAME}::Support` `${OTRS_BIN}/otrs.addQueue -g ${COMP_NAME} ${COMP_NAME}::Projects` exit 0 ==========End============ If you know a better or more skillful way, please respond, since I know my code has got to be pretty weak. Cheers, Rick Cogley Tokyo -----Original Message----- From: Cogley, Rick Sent: Thursday, June 16, 2005 2:07 PM To: OTRS User List (otrs(a)otrs.org) Subject: OTRS - automatic queue creation? Greetings from Japan - Just wondering how I can auto-create queues and system email addresses? Can I run the various OTRS perl programs from the command line, and if so, which one would be used to create queues or system addresses? And, is there a "--help" switch that says what the perl script expects to be fed as arguments? Kind Regards, Rick

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Permissions help me
by Jürgen Brings 17 Jun '05

17 Jun '05

Hi René Refer below: Multi Group This is an example setup for one company with a helpdesk, sales and billing department. Each department should not see tickets of the other department. This means nobody from helpdesk should have access to the billing tickets. Nobody the one department can access to a queue of the others. Add the following to Kernel/Config.pm # ChangeOwnerToEveryone -> useful for ASP # (Possible to change owner of ticket ot everyone) [0|1] $Self->{ChangeOwnerToEveryone} = 0; # ShowCustomerSelection # (show customer selection in phone and change customer view # - disable this for ASP!) [0|1] $Self->{ShowCustomerSelection} = 0; System email addresses (1/2): You need to add new system email addresses for each department (e. g. helpdesk(a)example.com, sales(a)example.com and billing(a)example.com) Note: You can't set the right queue because you need to create the queue at first - this will be done later. Groups: Add a new group for each department. In our case add a group helpdesk, sales and billing. Queue: Add queue for each department (take care of the naming - e. g. group-topic). In our case add queue helpdesk-raw, helpdesk-products, sales-raw, sales-products, billing-raw and billing-claim and set the group of each queue to the right. System email addresses (2/2): Update your new system email addresses (e. g. helpdesk(a)example.com, sales(a)example.com and billing(a)example.com) with the right queue. Note: Of course you need to make sure that the added system email addresses are routed into your system (e. g. via admin inerface -=> POP3 accounts - see chapter "Receiving emails") User: Add the users and put each user into the wanted group. Means sales users to the sales group, helpdesk users to the helpdesk group and billing users to the billing group. Note: If you add one user of the departments to the admin group, then the user can change all settings of the system. Means the user can also add/modify user/response/... of the other groups. -=> Normally this admin changes should be done by an admin. Your multi group setup is ready. Hope this helps. Jürgen

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WG: Filemanager for OTRS 2.0.0 beta2 Installation Issue - Windows Implmentation
by Jürgen Brings 17 Jun '05

17 Jun '05

Anyone have any idea if the filemanager module works on a windows implmentation and how to go about it? I have this version <?xml version="1.0" encoding="utf-8" ?> <otrs_package version="1.0"> <Name>FileManager</Name> <Version>1.1.3</Version> <Vendor>OTRS GmbH</Vendor> <URL>http://otrs.org/</URL> <License>GNU GENERAL PUBLIC LICENSE Version 2, June 1991</License> <ChangeLog>2005-06-12 added check if root exists</ChangeLog> <ChangeLog>2005-06-12 added xml config file</ChangeLog> <ChangeLog>2005-02-22 fixed css</ChangeLog> <ChangeLog>2004-12-02 added change log</ChangeLog> <ChangeLog>2004-12-02 v1.1 New package</ChangeLog> <Description Lang="en">A web file system manager with download/upload option.</Description> <Description Lang="de">Ein Web Datei Manager mit download/upload moeglichkeit.</Description> <Framework>2.0.0</Framework> <BuildDate>2005-06-12 22:18:11</BuildDate> Etc,etc Tried installing using the package manager in the web interface. Gave me the following error message: ERROR: OTRS-CGI-10 Perl: 5.8.7 OS: MSWin32 Time: Fri Jun 17 22:15:53 2005 Message: Sorry, can't install package, because package is not for your Framework!! Traceback (3120): Module: Kernel::System::Package::PackageInstall (v1.30) Line: 465 Module: Kernel::Modules::AdminPackageManager::Run (v1.16) Line: 318 Module: Kernel::System::Web::InterfaceAgent::Run (v1.6) Line: 687 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_otrs_otrs_bin_cgi_2dbin_index_2epl::h andler (v) Line: 48 Module: (eval) (v1.80) Line: 184 Module: ModPerl::RegistryCooker::run (v1.80) Line: 184 Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 154 Module: ModPerl::Registry::handler (v1.99) Line: 16 Please help. Thanks Jürgen

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Filemanager for OTRS 2.0.0 beta2 Installation Issue - Windows Implmentation
by Jürgen Brings 17 Jun '05

17 Jun '05

Anyone have any idea if the filemanager module works on a windows implmentation and how to go about it? Would appreciate any help. Thanks Jürgen

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Upgraded system and now OTRS causes a segfault in apache
by Des Quinn 17 Jun '05

17 Jun '05

Hi, I was using a RH9 based distribution with Apache 2 (httpd-2.0.40-24) and mysql 3 (mysql-3.23.58-1.9) but decided to upgrade to the latest version of the distribution which is based on Fedora Core 2 (kernel 2.6.9.10). This uses apache 2 (httpd-2.0.51-3.0.cc) and mysql 4 (mysql-server-4.1.8-1.cc). Old perl version was 5.8 and new perl version is 5.8.3 and is located in /usr/bin/perl. Otrs version is 1.31 at the moment but I do not want to upgrade to 1.32 unless that is going to make sense in my current situation. This is th eonly web based application on the box that has failed to work after the upgrade. I have other php based web applications that can access the database without issue, and the websites located on the box are not showing any issues. It is only OTRS that seems to have an issue that results in an apache child process seg faulting. This occurs when I try to access the logon page, either customer or agent and sometimes I dont even get the logon page displaying. When I start the otrs service its checks complete ok although I did have to set OTRS_DB_RUNNING=0 in /etc/sysconfig/otrs. The log shows the connection being authorised when I enter my details into the logon fields but then it just goes to a 404 page. Setting apaches log level to debug does not seem to produce any more information. Having looked through this thread "Segmentation fault (Apache 1.3 & 2) when trying to login to OTRS" on the mailing list which appears to be very similar, but I dont get any further by following its suggestions. I do not get any error message when starting via apachectl. Perl:DBI is perl-DBI-1.40-4. Can anyone give me a direction to follow as I am at a loss. regards Des Quinn

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RE: OTRS - automatic queue creation?
by Cogley, Rick 17 Jun '05

17 Jun '05

Hello List - It now seems like this was a bad idea. I can't access the queues I made this way correctly, so, something went wrong. My apologies for "counting my chickens before they hatch." Best Regards, Rick -->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->--> Rick Cogley (mailto:rick.cogley@esolia.co.jp) Tel: 03-5940-6880 || Fax: 03-5940-6881 || Cell: 090-4423-5475 (Outside Japan, remove leading zero -- +81-3-5940-6880) English: http://www.esolia.com || Japanese: http://www.esolia.co.jp Bilingual IT solutions and management firm -- eSolia. -->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->--> -----Original Message----- From: Cogley, Rick Sent: Friday, June 17, 2005 5:30 PM To: 'OTRS User List (otrs(a)otrs.org)' Subject: RE: OTRS - automatic queue creation? Hello List, from Japan - OTRS includes some scripts already in the bin directory that help with creating things from the command line. The otrs.addQueue script that comes with OTRS is smart - thanks guys! If you tell it the queuename is PARENT::CHILD, it goes and creates the queue called CHILD and puts it under PARENT. Very cool. Here's a (too) simple shell script that makes a group, then queues starting with the same name. Thanks go to Martin for his good backup.sh script, which I used as the base to start this one. Actually, for my OTRS 2.0b2, I get errors when I execute this, but the queues are created correctly. ==========Start======== #!/bin/sh # -- # queuemaker.sh - a queue and group making script for OTRS. echo "queuemaker.sh - <\$Revision: 0.1 $>" # parse user input while getopts "b:c:" Option do case $Option in b) # otrs bin loc OTRS_BIN=$OPTARG ;; c) # company name COMP_NAME=$OPTARG ;; esac done shift $(($OPTIND - 1)) if [ "x${OTRS_BIN}" == "x" ] || [ "x${COMP_NAME}" == "x" ]; then echo "" echo "Usage: queuemaker.sh -b path/bin -c Short_Name_For_Company " echo "" echo " Try: queuemaker.sh -b /opt/otrs/bin -c YOURCO" echo "" exit 1 fi # make group and queues `${OTRS_BIN}/otrs.addGroup -n ${COMP_NAME}` `${OTRS_BIN}/otrs.addQueue -g ${COMP_NAME} ${COMP_NAME}` `${OTRS_BIN}/otrs.addQueue -g ${COMP_NAME} ${COMP_NAME}::Support` `${OTRS_BIN}/otrs.addQueue -g ${COMP_NAME} ${COMP_NAME}::Projects` exit 0 ==========End============ If you know a better or more skillful way, please respond, since I know my code has got to be pretty weak. Cheers, Rick Cogley Tokyo -----Original Message----- From: Cogley, Rick Sent: Thursday, June 16, 2005 2:07 PM To: OTRS User List (otrs(a)otrs.org) Subject: OTRS - automatic queue creation? Greetings from Japan - Just wondering how I can auto-create queues and system email addresses? Can I run the various OTRS perl programs from the command line, and if so, which one would be used to create queues or system addresses? And, is there a "--help" switch that says what the perl script expects to be fed as arguments? Kind Regards, Rick

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