January 2006 - otrs - OTRS mailing lists

AW: AW: [otrs] Admin button gone for root@localhost
by Oliver Buckie 24 Jan '06

24 Jan '06

Thanks for the feedback Volker. That's my point, surely through the browswer interface I should be able initiate tasks and the "back-end" bit is automatically done. Just like if I add new groups or users, they are automatically created and rights etc. are set. Surely, if I then decide to rename them, everything should also be automatically done? ... if this is not possible, which files do I need to change (with regard to Group name change)? Thanks for your help. ________________________________ Von: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Volker.Lipper(a)de.mecglobal.com Gesendet: Dienstag, 24. Januar 2006 12:37 An: User questions and discussions about OTRS.org Betreff: Re: AW: [otrs] Admin button gone for root@localhost i dont think that this is a bug. if you want to rename any "system groups" feel free to do so. but dont forget to rename it everywhere. in the db. in the sources...... Li otrs-bounces(a)otrs.org schrieb am 24.01.2006 11:47:00: > Hi Danie > > Well, I re-ran installer.pl, deleted my old otrs db and created a > new one from fresh. Yes, root@localhost now has the Admin button back ;o)... > > ... I know what my initial problem was... I renamed the "admin" > group to "mycompany admin". As soon as one does this, root@localhost > or any other member of the "admin" (now "mycompany admin") group no > longer has the Admin button. Surely this is a bug? > > Any ideas? > > -----Ursprüngliche Nachricht----- > Von: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag > von Danie Theron > Gesendet: Dienstag, 24. Januar 2006 09:41 > An: User questions and discussions about OTRS.org > Betreff: RE: [otrs] Admin button gone for root@localhost > > Hi , > > I'm afraid I don't have an easy answer for you , best I can think of > (if you haven't already reinstalled) is to reinstall. > > There's a Defaults.pm file in /Kernel/Config with some helpful info > , just copy whatever you need into your Config.pm > > Alternatively set "$Self->{'SecureMode'} = 0" in your Config.pm and > run the installer.pl again. > > HTH > > > -----Original Message----- > > From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf > > Of Oliver Buckie > > Sent: 23 January 2006 07:15 PM > > To: User questions and discussions about OTRS.org > > Subject: AW: [otrs] Admin button gone for root@localhost > > Importance: High > > > > Hi Danie, I still have not managed to change my root@localhost rights. > > Not sure which Config.pm file to change and what code within. Any > > further feedback would be really appeciated. Thanks. > > > > -----Ursprüngliche Nachricht----- > > Von: Oliver Buckie > > Gesendet: Montag, 23. Januar 2006 13:39 > > An: 'User questions and discussions about OTRS.org' > > Betreff: AW: [otrs] Admin button gone for root@localhost > > > > Yep, you've got it - I played around with Group settings! I done a > > quick search for Config.pm and found 9 in different dirs. Please > > advise which one I need to edit and which command line - is it > > "$Self->{'SecureMode'} = 0;" > > > > Thanks > > > > > -----Ursprüngliche Nachricht----- > > Von: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag > > von Danie Theron > > Gesendet: Montag, 23. Januar 2006 13:32 > > An: User questions and discussions about OTRS.org > > Betreff: RE: [otrs] Admin button gone for root@localhost > > > > Hmmm , did you fiddle around with the Group settings by any chance? > > Best would be to set your Security to 0 in Config.pm , and start over > > :P > > > > Maybe create a "superuser" account to avoid such things... > > > > My 2c > > > > > -----Original Message----- > > > From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf > > > Of Oliver Buckie > > > Sent: 23 January 2006 02:24 PM > > > To: otrs(a)otrs.org > > > Subject: [otrs] Admin button gone for root@localhost > > > > > > I've been 'playing' with OTRS 2.0.4 (installed on a Windows platform). > > > Logged in as root@localhost and through the Admin menu, I setup many > > > system-wide settings. I rebooted my server, logged in again as > > > root@localhost and the "Admin" button has disappeared! Aaahhh, now I > > > can't continue with the system setup - what have I done wrong and > > > how can I fix it? > > > > > > Many thanks for your help. > > > _______________________________________________ > > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > > Archive: http://lists.otrs.org/pipermail/otrs > > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > Support oder Consulting für Ihr OTRS System? > > > =http://www.otrs.de/ > > > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support oder Consulting für Ihr OTRS System? > > =http://www.otrs.de/ > > > > > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support oder Consulting für Ihr OTRS System? > > =http://www.otrs.de/ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > =http://www.otrs.de/ > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/

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Indexing and Database Questions
by Kizito Porta Balanyà 24 Jan '06

24 Jan '06

Hello; I'm newbie and I have some questions: 1) I think that OTRS index the words of incoming & outgoing mails. Does OTRS index the contents of attached files? Does OTRS support indexing of pdf attached files and other formats? 2) Each attached file, is it archived inside the database or outside the database? So, if it is archived inside the DB, how the DB will grow? If a customer sends to me a 500 MB exe file, my DB will grow 500 MB? 3) Is version 5 of mysql supported? Is it recommended? Thanks a lot.

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AW: [otrs] Company & Contact confusion
by Oliver Buckie 24 Jan '06

24 Jan '06

Another question... When I go to the "[ Customer Users <-> Groups ]" link, I get the following error: Warning: Sorry, feature not activ! Comment: CustomerGroupSupport needs to be activ in Kernel/Config.pm, read more about this feature in the documentation. Take care! What do I need to do and why should I take care?! -----Ursprüngliche Nachricht----- Von: Oliver Buckie Gesendet: Montag, 23. Januar 2006 18:11 An: 'User questions and discussions about OTRS.org' Betreff: AW: [otrs] Company & Contact confusion Thanks for your feedback Richard. So, when I compose a new email or phone call ticket, is it true that if I use the "Search Customer" button, I can only search for persons (employees of a company) and not customers (ie.. a company name)? If so, is there anyway I can change this so that I can search on customer group? We have customers (companies calling us) and often different employees from the same customer. I would like an easy way of managing this... any ideas? Thanks again for your help. -----Ursprüngliche Nachricht----- Von: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Richard Mollel Gesendet: Montag, 23. Januar 2006 17:02 An: User questions and discussions about OTRS.org Betreff: Re: [otrs] Company & Contact confusion I would say create customer groups...(which in this case, would be the Companies) and in them, make individual members (employees of each company) members of that group. _Thanks Richard --- Oliver Buckie <buckie(a)eversys.de> wrote: > I am new to OTRS and trying to understand how I best setup my > Customers within the system. > > We have many Customers (these are actual Companies / Firms and not > persons). Each "Customer" can have more than one "Contact" (actual > persons / individuals working within the Company). > In OTRS I only find a > "Customer" creation page refering to actual perons. > > 1. How do I setup actual Companies which can have Contacts persons > associated? > > 2. How do I link Contact Persons to Companies? > > 3. Can I create a Company profile (with contact details such as > address, main tel & fax...) and then link Contacts to this? > > ... have I mis-understood how OTRS should be implemented? Thanks for > your clarification of these matters. > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: > http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

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AW: [otrs] Admin button gone for root@localhost
by Oliver Buckie 24 Jan '06

24 Jan '06

Hi Danie Well, I re-ran installer.pl, deleted my old otrs db and created a new one from fresh. Yes, root@localhost now has the Admin button back ;o)... ... I know what my initial problem was... I renamed the "admin" group to "mycompany admin". As soon as one does this, root@localhost or any other member of the "admin" (now "mycompany admin") group no longer has the Admin button. Surely this is a bug? Any ideas? -----Ursprüngliche Nachricht----- Von: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Danie Theron Gesendet: Dienstag, 24. Januar 2006 09:41 An: User questions and discussions about OTRS.org Betreff: RE: [otrs] Admin button gone for root@localhost Hi , I'm afraid I don't have an easy answer for you , best I can think of (if you haven't already reinstalled) is to reinstall. There's a Defaults.pm file in /Kernel/Config with some helpful info , just copy whatever you need into your Config.pm Alternatively set "$Self->{'SecureMode'} = 0" in your Config.pm and run the installer.pl again. HTH > -----Original Message----- > From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf > Of Oliver Buckie > Sent: 23 January 2006 07:15 PM > To: User questions and discussions about OTRS.org > Subject: AW: [otrs] Admin button gone for root@localhost > Importance: High > > Hi Danie, I still have not managed to change my root@localhost rights. > Not sure which Config.pm file to change and what code within. Any > further feedback would be really appeciated. Thanks. > > -----Ursprüngliche Nachricht----- > Von: Oliver Buckie > Gesendet: Montag, 23. Januar 2006 13:39 > An: 'User questions and discussions about OTRS.org' > Betreff: AW: [otrs] Admin button gone for root@localhost > > Yep, you've got it - I played around with Group settings! I done a > quick search for Config.pm and found 9 in different dirs. Please > advise which one I need to edit and which command line - is it > "$Self->{'SecureMode'} = 0;" > > Thanks > > -----Ursprüngliche Nachricht----- > Von: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag > von Danie Theron > Gesendet: Montag, 23. Januar 2006 13:32 > An: User questions and discussions about OTRS.org > Betreff: RE: [otrs] Admin button gone for root@localhost > > Hmmm , did you fiddle around with the Group settings by any chance? > Best would be to set your Security to 0 in Config.pm , and start over > :P > > Maybe create a "superuser" account to avoid such things... > > My 2c > > > -----Original Message----- > > From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf > > Of Oliver Buckie > > Sent: 23 January 2006 02:24 PM > > To: otrs(a)otrs.org > > Subject: [otrs] Admin button gone for root@localhost > > > > I've been 'playing' with OTRS 2.0.4 (installed on a Windows platform). > > Logged in as root@localhost and through the Admin menu, I setup many > > system-wide settings. I rebooted my server, logged in again as > > root@localhost and the "Admin" button has disappeared! Aaahhh, now I > > can't continue with the system setup - what have I done wrong and > > how can I fix it? > > > > Many thanks for your help. > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support oder Consulting für Ihr OTRS System? > > =http://www.otrs.de/ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > =http://www.otrs.de/ > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > =http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? =http://www.otrs.de/

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RE: [otrs] Admin button gone for root@localhost
by Danie Theron 24 Jan '06

24 Jan '06

Hi , I'm afraid I don't have an easy answer for you , best I can think of (if you haven't already reinstalled) is to reinstall. There's a Defaults.pm file in /Kernel/Config with some helpful info , just copy whatever you need into your Config.pm Alternatively set "$Self->{'SecureMode'} = 0" in your Config.pm and run the installer.pl again. HTH > -----Original Message----- > From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of > Oliver Buckie > Sent: 23 January 2006 07:15 PM > To: User questions and discussions about OTRS.org > Subject: AW: [otrs] Admin button gone for root@localhost > Importance: High > > Hi Danie, I still have not managed to change my root@localhost rights. Not > sure which Config.pm file to change and what code within. Any further > feedback would be really appeciated. Thanks. > > -----Ursprüngliche Nachricht----- > Von: Oliver Buckie > Gesendet: Montag, 23. Januar 2006 13:39 > An: 'User questions and discussions about OTRS.org' > Betreff: AW: [otrs] Admin button gone for root@localhost > > Yep, you've got it - I played around with Group settings! I done a quick > search for Config.pm and found 9 in different dirs. Please advise which > one I need to edit and which command line - is it "$Self->{'SecureMode'} = > 0;" > > Thanks > > -----Ursprüngliche Nachricht----- > Von: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von > Danie Theron > Gesendet: Montag, 23. Januar 2006 13:32 > An: User questions and discussions about OTRS.org > Betreff: RE: [otrs] Admin button gone for root@localhost > > Hmmm , did you fiddle around with the Group settings by any chance? Best > would be to set your Security to 0 in Config.pm , and start over :P > > Maybe create a "superuser" account to avoid such things... > > My 2c > > > -----Original Message----- > > From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf > > Of Oliver Buckie > > Sent: 23 January 2006 02:24 PM > > To: otrs(a)otrs.org > > Subject: [otrs] Admin button gone for root@localhost > > > > I've been 'playing' with OTRS 2.0.4 (installed on a Windows platform). > > Logged in as root@localhost and through the Admin menu, I setup many > > system-wide settings. I rebooted my server, logged in again as > > root@localhost and the "Admin" button has disappeared! Aaahhh, now I > > can't continue with the system setup - what have I done wrong and how > > can I fix it? > > > > Many thanks for your help. > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support oder Consulting für Ihr OTRS System? > > =http://www.otrs.de/ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > =http://www.otrs.de/ > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > =http://www.otrs.de/

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RE: AW: [otrs] Receiving emails via POP3 accounts
by Thomas Nilsen 24 Jan '06

24 Jan '06

Why not just collect the emails via Exchange as you have done, and then collect them using the POP3 service against your Exchange server from OTRS. Just make sure POP3 is enabled on your Exchange box. You can test this by doing a telnet to port 110 from any client on your network to your exchange server. If you get a prompt, the POP3 service is running. If the connection times out, you will need to enable POP3 and start it. I haven't installed OTRS on windows so I don't know if it creates any default scheduled jobs or not. But if there is no scheduled jobs, you will need to add the postmaster.pl script as a scheduled job at whatever interval you need. This is done using the Scheduled tasks icon from the Control Panel. Regards, Thomas -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Oliver Buckie Sent: Monday, January 23, 2006 6:13 PM To: User questions and discussions about OTRS.org Subject: AW: AW: [otrs] Receiving emails via POP3 accounts OK - I'll stop Exchange collecting the POP emails from the ISP and get OTRS to collect the emails. The problem is, how do I do this in Windows??? -----Ursprüngliche Nachricht----- Von: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von ibrahim ALIZ Gesendet: Montag, 23. Januar 2006 16:02 An: User questions and discussions about OTRS.org Betreff: Re: AW: [otrs] Receiving emails via POP3 accounts Hi Oliver, As I know: It is not be possible to get the mails using Microsoft's Exchange Server since OTRS uses pure POP3 acc. while Exchange Server using an additional IMAP protocol, try to use a pure POP3 acc. like a gmx acc. enjoy, ibrahim --- Oliver Buckie <buckie(a)eversys.de> wrote: > Hi Daniel > > Thanks for your feeback. I did setup the POP3 accounts in the Admin > Interface. However, how I setup a cron job as a scheduled Windows task > is my problem - not sure how to do it? > > -----Ursprüngliche Nachricht----- > Von: otrs-bounces(a)otrs.org > [mailto:otrs-bounces@otrs.org] Im Auftrag von Danie Theron > Gesendet: Montag, 23. Januar 2006 13:32 > An: User questions and discussions about OTRS.org > Betreff: RE: [otrs] Receiving emails via POP3 accounts > > > > > -----Original Message----- > > From: otrs-bounces(a)otrs.org > [mailto:otrs-bounces@otrs.org] On Behalf Of > > Oliver Buckie > > Sent: 23 January 2006 01:52 PM > > To: otrs(a)otrs.org > > Subject: [otrs] Receiving emails via POP3 accounts > > > > I have installed OTRS 2.0.4 on a Windows platform. > In our environment, > > we have an Exchange 2003 server which collects > emails from POP3 > accounts > > at an ISP. > > > > In OTRS, I have configured some POP3 accounts via > the admin interface > > (PostMaster POP3 Account). Now I am ready to > collect mails (either > from > > the Exchange server or ISP), but I don't know how! > I've read that one > > can manually execute "./bin/PostMasterPOP3.pl" or > setup a cron job for > > "var/cron/postmaster_pop3.dist", but in a Windows > environment, I don't > > know how to do this. > > > > I would really appreciate your feedback - I am > totally new to OTRS - > > please go easy with me ;O) > > > > Hi Oliver , > > Easiest way would be through the Admin Interface ( > POP3 Accounts) , just go enter your POP3 account details. > > As for the cron jobs , I think you should be able to run it in a batch > job (I'm running Linux so not familiar with the win32 ver) :) > > HTH. > > Daniel > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: > http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > =http://www.otrs.de/ > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: > http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? =http://www.otrs.de/ DISCLAIMER: This message contains information that may be privileged or confidential and is the property of the Roxar Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorised to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message.

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AW: [otrs] Admin button gone for root@localhost
by Oliver Buckie 23 Jan '06

23 Jan '06

Hi Danie, I still have not managed to change my root@localhost rights. Not sure which Config.pm file to change and what code within. Any further feedback would be really appeciated. Thanks. -----Ursprüngliche Nachricht----- Von: Oliver Buckie Gesendet: Montag, 23. Januar 2006 13:39 An: 'User questions and discussions about OTRS.org' Betreff: AW: [otrs] Admin button gone for root@localhost Yep, you've got it - I played around with Group settings! I done a quick search for Config.pm and found 9 in different dirs. Please advise which one I need to edit and which command line - is it "$Self->{'SecureMode'} = 0;" Thanks -----Ursprüngliche Nachricht----- Von: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Danie Theron Gesendet: Montag, 23. Januar 2006 13:32 An: User questions and discussions about OTRS.org Betreff: RE: [otrs] Admin button gone for root@localhost Hmmm , did you fiddle around with the Group settings by any chance? Best would be to set your Security to 0 in Config.pm , and start over :P Maybe create a "superuser" account to avoid such things... My 2c > -----Original Message----- > From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf > Of Oliver Buckie > Sent: 23 January 2006 02:24 PM > To: otrs(a)otrs.org > Subject: [otrs] Admin button gone for root@localhost > > I've been 'playing' with OTRS 2.0.4 (installed on a Windows platform). > Logged in as root@localhost and through the Admin menu, I setup many > system-wide settings. I rebooted my server, logged in again as > root@localhost and the "Admin" button has disappeared! Aaahhh, now I > can't continue with the system setup - what have I done wrong and how > can I fix it? > > Many thanks for your help. > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > =http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? =http://www.otrs.de/

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AW: AW: [otrs] Receiving emails via POP3 accounts
by Oliver Buckie 23 Jan '06

23 Jan '06

OK - I'll stop Exchange collecting the POP emails from the ISP and get OTRS to collect the emails. The problem is, how do I do this in Windows??? -----Ursprüngliche Nachricht----- Von: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von ibrahim ALIZ Gesendet: Montag, 23. Januar 2006 16:02 An: User questions and discussions about OTRS.org Betreff: Re: AW: [otrs] Receiving emails via POP3 accounts Hi Oliver, As I know: It is not be possible to get the mails using Microsoft's Exchange Server since OTRS uses pure POP3 acc. while Exchange Server using an additional IMAP protocol, try to use a pure POP3 acc. like a gmx acc. enjoy, ibrahim --- Oliver Buckie <buckie(a)eversys.de> wrote: > Hi Daniel > > Thanks for your feeback. I did setup the POP3 accounts in the Admin > Interface. However, how I setup a cron job as a scheduled Windows task > is my problem - not sure how to do it? > > -----Ursprüngliche Nachricht----- > Von: otrs-bounces(a)otrs.org > [mailto:otrs-bounces@otrs.org] Im Auftrag von Danie Theron > Gesendet: Montag, 23. Januar 2006 13:32 > An: User questions and discussions about OTRS.org > Betreff: RE: [otrs] Receiving emails via POP3 accounts > > > > > -----Original Message----- > > From: otrs-bounces(a)otrs.org > [mailto:otrs-bounces@otrs.org] On Behalf Of > > Oliver Buckie > > Sent: 23 January 2006 01:52 PM > > To: otrs(a)otrs.org > > Subject: [otrs] Receiving emails via POP3 accounts > > > > I have installed OTRS 2.0.4 on a Windows platform. > In our environment, > > we have an Exchange 2003 server which collects > emails from POP3 > accounts > > at an ISP. > > > > In OTRS, I have configured some POP3 accounts via > the admin interface > > (PostMaster POP3 Account). Now I am ready to > collect mails (either > from > > the Exchange server or ISP), but I don't know how! > I've read that one > > can manually execute "./bin/PostMasterPOP3.pl" or > setup a cron job for > > "var/cron/postmaster_pop3.dist", but in a Windows > environment, I don't > > know how to do this. > > > > I would really appreciate your feedback - I am > totally new to OTRS - > > please go easy with me ;O) > > > > Hi Oliver , > > Easiest way would be through the Admin Interface ( > POP3 Accounts) , just go enter your POP3 account details. > > As for the cron jobs , I think you should be able to run it in a batch > job (I'm running Linux so not familiar with the win32 ver) :) > > HTH. > > Daniel > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: > http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > =http://www.otrs.de/ > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: > http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

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AW: [otrs] Company & Contact confusion
by Oliver Buckie 23 Jan '06

23 Jan '06

Thanks for your feedback Richard. So, when I compose a new email or phone call ticket, is it true that if I use the "Search Customer" button, I can only search for persons (employees of a company) and not customers (ie.. a company name)? If so, is there anyway I can change this so that I can search on customer group? We have customers (companies calling us) and often different employees from the same customer. I would like an easy way of managing this... any ideas? Thanks again for your help. -----Ursprüngliche Nachricht----- Von: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Richard Mollel Gesendet: Montag, 23. Januar 2006 17:02 An: User questions and discussions about OTRS.org Betreff: Re: [otrs] Company & Contact confusion I would say create customer groups...(which in this case, would be the Companies) and in them, make individual members (employees of each company) members of that group. _Thanks Richard --- Oliver Buckie <buckie(a)eversys.de> wrote: > I am new to OTRS and trying to understand how I best setup my > Customers within the system. > > We have many Customers (these are actual Companies / Firms and not > persons). Each "Customer" can have more than one "Contact" (actual > persons / individuals working within the Company). > In OTRS I only find a > "Customer" creation page refering to actual perons. > > 1. How do I setup actual Companies which can have Contacts persons > associated? > > 2. How do I link Contact Persons to Companies? > > 3. Can I create a Company profile (with contact details such as > address, main tel & fax...) and then link Contacts to this? > > ... have I mis-understood how OTRS should be implemented? Thanks for > your clarification of these matters. > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: > http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

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Company & Contact confusion
by Oliver Buckie 23 Jan '06

23 Jan '06

I am new to OTRS and trying to understand how I best setup my Customers within the system. We have many Customers (these are actual Companies / Firms and not persons). Each "Customer" can have more than one "Contact" (actual persons / individuals working within the Company). In OTRS I only find a "Customer" creation page refering to actual perons. 1. How do I setup actual Companies which can have Contacts persons associated? 2. How do I link Contact Persons to Companies? 3. Can I create a Company profile (with contact details such as address, main tel & fax...) and then link Contacts to this? ... have I mis-understood how OTRS should be implemented? Thanks for your clarification of these matters.

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