December 2006 - otrs - OTRS mailing lists

RE: [otrs] Agent Confusion
by Peter van Beugen 05 Dec '06

05 Dec '06

You can show all the notes/answers in one screen: $Self->{'Ticket::Frontend::ZoomExpand'} = '1'; Regards, Peter ________________________________ Van: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Namens Dave Wojciechowski Verzonden: maandag 4 december 2006 22:21 Aan: User questions and discussions about OTRS.org Onderwerp: RE: [otrs] Agent Confusion Hey thanks for the answer, but I'm not sure how you use that in the notes to see the original ticket. ________________________________ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of shawn.beasley(a)dlh.de Sent: Monday, December 04, 2006 1:30 AM To: otrs(a)otrs.org Subject: AW: [otrs] Agent Confusion Hey Dave, ________________________________ Von: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Dave Wojciechowski Gesendet: Sonntag, 3. Dezember 2006 19:23 An: User questions and discussions about OTRS.org Betreff: [otrs] Agent Confusion Has anyone run in to this problem, I find that my agents are adding notes to the tickets and need to look back at the original issue but there is no way of doing that w/o opening many windows and many sessions and searching around. Is there anyway that a preview of the issue can be added to the notes and the phone call areas like it is in the link section? or is there a better way to work around this issue? Thanks I'm Wojo we use Firefox with the plugin cooliris to get previews of links wihtin the ticket. Greetz, Shawn

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AW: [otrs] Agent Confusion
by shawn.beasley＠dlh.de 05 Dec '06

05 Dec '06

Hey Dave, ________________________________ Von: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Dave Wojciechowski Gesendet: Montag, 4. Dezember 2006 22:21 An: User questions and discussions about OTRS.org Betreff: RE: [otrs] Agent Confusion Hey thanks for the answer, but I'm not sure how you use that in the notes to see the original ticket. ________________________________ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of shawn.beasley(a)dlh.de Sent: Monday, December 04, 2006 1:30 AM To: otrs(a)otrs.org Subject: AW: [otrs] Agent Confusion Hey Dave, ________________________________ Von: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Dave Wojciechowski Gesendet: Sonntag, 3. Dezember 2006 19:23 An: User questions and discussions about OTRS.org Betreff: [otrs] Agent Confusion Has anyone run in to this problem, I find that my agents are adding notes to the tickets and need to look back at the original issue but there is no way of doing that w/o opening many windows and many sessions and searching around. Is there anyway that a preview of the issue can be added to the notes and the phone call areas like it is in the link section? or is there a better way to work around this issue? Thanks I'm Wojo we use Firefox with the plugin cooliris to get previews of links wihtin the ticket. Greetz, Shawn It is a little tricky, but isnt everything that IT does. So, when you are in the notes section of the ticket, and you are using firefox with cooliris plugin, then you can hover over the link QueueView and using cooliris you can see into your queue. This alllows you in the cooliris window to click freely around to find the info you need (always staying in cooliris view window) When you are done, you just need to click the red "x" to close the cooliris view window. Tell me if that helps Greetz, Shawn

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RE: [otrs] Agent Confusion
by Dave Wojciechowski 04 Dec '06

04 Dec '06

Hey thanks for the answer, but I'm not sure how you use that in the notes to see the original ticket. ________________________________ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of shawn.beasley(a)dlh.de Sent: Monday, December 04, 2006 1:30 AM To: otrs(a)otrs.org Subject: AW: [otrs] Agent Confusion Hey Dave, ________________________________ Von: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Dave Wojciechowski Gesendet: Sonntag, 3. Dezember 2006 19:23 An: User questions and discussions about OTRS.org Betreff: [otrs] Agent Confusion Has anyone run in to this problem, I find that my agents are adding notes to the tickets and need to look back at the original issue but there is no way of doing that w/o opening many windows and many sessions and searching around. Is there anyway that a preview of the issue can be added to the notes and the phone call areas like it is in the link section? or is there a better way to work around this issue? Thanks I'm Wojo we use Firefox with the plugin cooliris to get previews of links wihtin the ticket. Greetz, Shawn

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Agent Confusion
by Dave Wojciechowski 04 Dec '06

04 Dec '06

Has anyone run in to this problem, I find that my agents are adding notes to the tickets and need to look back at the original issue but there is no way of doing that w/o opening many windows and many sessions and searching around. Is there anyway that a preview of the issue can be added to the notes and the phone call areas like it is in the link section? or is there a better way to work around this issue? Thanks I'm Wojo

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Problem with webmail
by Richard ***** 04 Dec '06

04 Dec '06

Hi, I have a problem with webmail on a new installation. When I click first on "webmail" i can see the mail into my mailbox but i click on "sent-mail" an i have this message :Can't locate object method "_fix_folder_name" via package "FileHandle" at C:/OTRS/otrs/Kernel/cpan-lib/Mail/IMAPTalk.pm line 1051, <PRODUCT> line 216.And now i always have this message.Any idea ? Richard _________________________________________________________________ Essayez Live.com, votre nouvelle page d'accueil ! Personnalisez-la en quelques clics pour retrouver tout ce qui vous intéresse au même endroit. http://www.live.com/getstarted

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How to not-allow account creation in /coustomer.pl
by Martin Rodriguez 04 Dec '06

04 Dec '06

Hi all. I would like to know if it is possible to disable the option for the coustomer to create accounts. I don´t want that everyone can create their own account.Thanks for you aswer.

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AW: [otrs] Agent Confusion
by shawn.beasley＠dlh.de 04 Dec '06

04 Dec '06

Hey Dave, ________________________________ Von: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Dave Wojciechowski Gesendet: Sonntag, 3. Dezember 2006 19:23 An: User questions and discussions about OTRS.org Betreff: [otrs] Agent Confusion Has anyone run in to this problem, I find that my agents are adding notes to the tickets and need to look back at the original issue but there is no way of doing that w/o opening many windows and many sessions and searching around. Is there anyway that a preview of the issue can be added to the notes and the phone call areas like it is in the link section? or is there a better way to work around this issue? Thanks I'm Wojo we use Firefox with the plugin cooliris to get previews of links wihtin the ticket. Greetz, Shawn

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RE: [otrs] Problem with LDAP Customer user backend
by Richard ***** 04 Dec '06

04 Dec '06

It's ok ; i've made what you recommand me :) Thanks Richard Subject: RE: [otrs] Problem with LDAP Customer user backendDate: Thu, 30 Nov 2006 14:08:18 -0600From: n.campbell(a)DalSym.comTo: otrs(a)otrs.org Here is the link to modify the setting, however, if your config file is configured properly, then you don’t have to use the GUI. Also, keep in mind that if using the GUI, when you click the LDAP drop-down, you need to scroll down and click Update to reflect the change and edit the other settings. http://shoenberg/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConf… http://shoenberg/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConf… Nathan CampbellSystems AdministratorDallas Symphony Association From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Richard *****Sent: Thursday, November 30, 2006 1:31 PMTo: User questions and discussions about OTRS.orgSubject: [otrs] Problem with LDAP Customer user backend Hi, I want to use my ldap directory for customer information. I put config informations into Kernel/Config.pm ; I restart otrs service. But when I go into customers section as an admin I can't change "source" to ldap backend. Ialway have "database backend". Where can I configure this ? Richard Soyez parmi les premiers à essayer Windows Live Mail. Windows Live Mail. _________________________________________________________________ Essayez Live.com, votre nouvelle page d'accueil ! Personnalisez-la en quelques clics pour retrouver tout ce qui vous intéresse au même endroit. http://www.live.com/getstarted

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RE: [otrs] OTRS Install Problems
by Peter van Beugen 03 Dec '06

03 Dec '06

I use OTRS (2.1.x) on FC5 (recently upgraded from 2.0.x and tested on FC6) and before on FC4, all without any problems, so I should work! Did you try SetPermissions.sh ? http://doc.otrs.org/2.1/en/html/x325.html#webserver-configuration on FCx: (SetPermissions.sh apache apache apache apache apache) ________________________________ Van: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Namens Ed Carlsen Verzonden: zaterdag 2 december 2006 19:56 Aan: otrs(a)otrs.org Onderwerp: [otrs] OTRS Install Problems Sorry to be a pest. Trying to install OTRS 2.0.2 on a Red Hat Fedora Core 4 system. I installed it from a rpm package without a problem. When I try http://mysite.com/otrs/installer.pl I get Forbidden You don't have permission to access /otrs/installer.pl on this server I have tried creating an .htaccess file but it did not help. I have checked the apache log files at /var/log/httpd/error_log and it says: client denied by server configuration: /var/www/otrs/bin/cgi-bin/installer.pl I have reviewed otrs.conf at /etc/httpd/conf.d and can not see a problem. SELINUX is disabled and perl is installed with all required modules. Can you help before I go insane? Thanks in advance. Ed

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RE: [otrs] OTRS Install Problems
by Peter van Beugen 03 Dec '06

03 Dec '06

________________________________ Van: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Namens Ed Carlsen Verzonden: zaterdag 2 december 2006 19:56 Aan: otrs(a)otrs.org Onderwerp: [otrs] OTRS Install Problems Sorry to be a pest. Trying to install OTRS 2.0.2 on a Red Hat Fedora Core 4 system. I installed it from a rpm package without a problem. When I try http://mysite.com/otrs/installer.pl I get Forbidden You don't have permission to access /otrs/installer.pl on this server I have tried creating an .htaccess file but it did not help. I have checked the apache log files at /var/log/httpd/error_log and it says: client denied by server configuration: /var/www/otrs/bin/cgi-bin/installer.pl I have reviewed otrs.conf at /etc/httpd/conf.d and can not see a problem. SELINUX is disabled and perl is installed with all required modules. Can you help before I go insane? Thanks in advance. Ed

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