February 2006 - otrs - OTRS mailing lists

AW: [otrs] Merge and Bulk Action!
by shawn.beasley＠dlh.de 03 Feb '06

03 Feb '06

Hey Alex, Thanks for the info, it works great. Are you a perl programmer? Anyway, you said that this may need more checks. Did you get around to including them, or have you determined that this was not necessary? Thank you, Shawn Beasley Support - IT Cargo Future Communications GmbH Building 1335 55483 Airport Hahn Tel. +49 6543 983 113 Fax +49 6543 983 119 Mobil: +49 151 12 12 8934 Email: shawn.beasley(a)dlh.de Web: http://www.cfc-callcenter.com -----Ursprüngliche Nachricht----- Von: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Alexander Koch Gesendet: Freitag, 3. Februar 2006 11:53 An: User questions and discussions about OTRS.org Betreff: Re: [otrs] Merge and Bulk Action! Hello Shawn, On Fri, Feb 03, 2006 at 11:27:46AM +0100, shawn.beasley(a)dlh.de wrote: > When I want to merge one ticket to another, then I have the opportunity > to link this ticket direct to the desired new ticket. If I perform a > bulk action this is no longer possible. Sometimes it is necessary for > me to merge many tickets at once. Has anyone an idea how I can make > this work? have a look through the archives (dev list). I did made a patch for this. Alex -- Alexander Koch, mailto: ak(a)ilk.net ILK Internet GmbH, Akademiestrasse 25 - 27, D-76133 Karlsruhe Tel: +49 (0) 721 9100 0, Fax: +49 (0) 721 9100 191 http://www.ilk.net _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

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unique mailadress
by Koning, Rene 03 Feb '06

03 Feb '06

Hi, When creating a new customer the mailadress has to be unique - is it possible to change it so I can use the same mailadress several times?? Greetz, René ########################################### This message has been scanned by F-Secure Anti-Virus for Microsoft Exchange.

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Merge and Bulk Action!
by shawn.beasley＠dlh.de 03 Feb '06

03 Feb '06

@All, When I want to merge one ticket to another, then I have the opportunity to link this ticket direct to the desired new ticket. If I perform a bulk action this is no longer possible. Sometimes it is necessary for me to merge many tickets at once. Has anyone an idea how I can make this work? Vielen Dank, Shawn Beasley Support - IT Cargo Future Communications GmbH Geb. 1335 55483 Hahn-Flughafen Tel. +49 6543 983 113 Fax +49 6543 983 119 Mobil: +49 151 12 12 8934 Email: <mailto:shawn.beasley@dlh.de> shawn.beasley(a)dlh.de Web: <http://www.cfc-callcenter.de/> http://www.cfc-callcenter.de

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auto merge?
by Alex Mihicinac 03 Feb '06

03 Feb '06

Hi all, I'm wondering if it's possible to perform auto-merge based on FreeKeys values? I have external scripts, which can do that, but it would be more consistant, if that could be porformed internaly. Best regards, Alex

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OTRS/Mysql question
by Alina Florea 03 Feb '06

03 Feb '06

Hello, I have an mysql error message when trying to import the dump file obtained from a backuped database into a new database. I use the command: mysql -u root otrs < mysql.sql I have the error message: error 1050: Table 'article' already exists. I have tried to make a new database and to drop down the dump file but I have the same error. Do you have any idea? Any help would be appreciated. Kind regards, Alina.

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Custom Customer Fields
by D H 02 Feb '06

02 Feb '06

I am trying to add some custom fields to store about our customers. I added the "phone" field as per the example, and that works fine. However, I also want this to show up when I either Zoom to a ticket in the customer info table, and also in the Customer Data when I click the customer ID link in the zoomed view. I can't find where to get this to show up... Thanks in advance, penguinpower80 _________________________________________________________________ On the road to retirement? Check out MSN Life Events for advice on how to get there! http://lifeevents.msn.com/category.aspx?cid=Retirement

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FreeTextField->length
by ibrahim ALIZ 02 Feb '06

02 Feb '06

Hi all, Is there a way that I can moidfy the length defined, for the free fields in the front end. In other words When I have just the key for a free field and no free text defined, the system shows a text field with some predefined length. How can I modify this length? Thanks for your time, Best Regards, ibrahim __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com

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How can i Remove Logout Button
by Accumedsript 02 Feb '06

02 Feb '06

Hello, I am a newbie to the OTRS. Could somebody please tell me how can i remove 'LogOut' button on Customer Panel. I tried modifying the customernavigationbar.dtl without success. Could you please provide me with a solution. P.S. : I want to remvoe only 'Logout' button not all in the Navigation Bar. Thanks in advance. -RT

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Agent AddressBook
by Danie Theron 02 Feb '06

02 Feb '06

Hi , When creating a new ticket , there is an AddressBook link which pops up another window for searching for email addresses etc. Where does OTRS store these addresses? I need to add a few non OTRS emails to this Address Book , for when agents need to correspond to people other than on OTRS. I searched the mailing list but could find any reference. TIA Regards , Danie Theron It is common knowledge that there are three sides to the force: the light side, the dark side, and Chuck Norris. ------------------------------------------------------------------------ ---- The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. ------------------------------------------------------------------------ ---

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Re: [otrs] altering a table
by siberian 01 Feb '06

01 Feb '06

mysql client can connect over the network as well and he can just install that if required. I recommend Database Workbench though. I use it to manage multiple remote and local Firebird, Oracle and MySQL systems and its really the cats meow letting you do everything you need to from a nice interface including table creation/changing/maintenance, sample data population on a large scale and data migration between like and different data systems. John- ----- Original Message ----- From: Thomas Wills <thomaswills(a)gmail.com> To: "User questions and discussions about OTRS.org" <otrs(a)otrs.org> Subject: Re: [otrs] altering a table Date: Wed, 1 Feb 2006 13:46:04 +0000 > On 01/02/06, Nils Breunese (Lemonbit Internet) > > <nils(a)lemonbit.nl> wrote: Thomas Wills: > > > > > On 01/02/06, Koning, Rene > > <rene.koning(a)boekelodecor.com> wrote: > > > >> The syntax is 'ALTER TABLE customer_user ADD afdeling > > VARCHAR >> (200); ' - > > >> the problem is which tool or program do I use to add > > the column >> and where or > > >> how do I start it?? > > > > > > You need a MySQL client such as > > > http://www.mysqlfront.de/ or a web-based client such > > > as http://www.phpmyadmin.net/ which the previous > poster mentioned. > > > What is wrong with the standard mysql commandline > > interface? No need to install anything. > > Good point, I forgot he was running it on his own machine. > > mysql -u username -p > > (you will be prompted for the password) > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: > http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder > Consulting für Ihr OTRS System? => http://www.otrs.de/

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