June 2006 - otrs - OTRS mailing lists

Re: [otrs] Priorites in OTRS - Can they be edited?
by Laurent GALAIS 06 Jun '06

06 Jun '06

This was never answered. Just FYI, I updated the tables 'ticket_priority' and ticket for the column 'ticket_priority_id' It looks ok but I was wondering if somebody could easily point me on how to change the red flag color that is attached to 'high' and 'very high', somewhere hardcoded to id 4 and 5 ... in other words, when I set a case priority to low it becomes now red flagged ... :o) Will make further research tomorrow but I was just curious if someone had a straight answer for me. Merci ! Laurent At 09:20 PM 1/27/2006, Steve Wilson wrote: >content-class: urn:content-classes:message >Content-Type: multipart/alternative; > boundary="----_=_NextPart_001_01C623B1.7002AFF8" > >I noticed in OTRS that the priorities are as follows: > >P1 Very Low >P2 Low >P3 Normal >P4 High >P5 Very High > >I have looked to see if I can modify these values or their order, but it >appears that I cannot. It would be really nice to be able to modify the >priorities such that they are in reverse order (i.e., P1-Very High, >P2-High, P3-Normal, P4-Low, P5-Very Low). > >Thanks, >Steve Wilson >Preventsys, Inc > >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support oder Consulting für Ihr OTRS System? >=> http://www.otrs.de/ Laurent GALAIS Four J's Development Tools 866 314 7300 x305 www.fourjs.com

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RE: [otrs] new "note!" notifications not getting sent at all
by Isaac Gonzalez 05 Jun '06

05 Jun '06

I figured this out.... I just needed to edit the sysconfig for tickets to be able to select an agent(optional) to notify when I submit a ticket. -Isaac Isaac Gonzalez Systems Administrator AutoReturn Phone: (415)575-2359 Fax: (415)575-2379 ________________________________ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Isaac Gonzalez Sent: Friday, June 02, 2006 5:43 PM To: User questions and discussions about OTRS.org Subject: [otrs] new "note!" notifications not getting sent at all All other agent notifications are working fine I believe.....so its not an smtp issue. Not sure where else to look. Thanks, isaac Isaac Gonzalez Systems Administrator AutoReturn Phone: (415)575-2359 Fax: (415)575-2379

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RE: [otrs] bgcolor in Login.dtl otrs 2.0
by Andy Lubel 05 Jun '06

05 Jun '06

look in /Kernel/Output/HTML/Standard/css.dtl .body area HTH, Andy ________________________________ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Goldberg, Shayne Sent: Monday, June 05, 2006 4:03 PM To: 'otrs(a)otrs.org' Subject: [otrs] bgcolor in Login.dtl otrs 2.0 I am new to using otrs and trying to customize the login screen to meet my needs. I have been trying to change the bgcolor by adding a bgcolor variable in the <body > section of Login.dtl. When I refresh the login screen the bgcolor is not taking. I think this value must be coming from somewhere else, but I am not sure where. How can I change the bgcolor in Login.dtl ? Do I have to update another file? Is this value stored somewhere else in the configuration? Thanks Shayne

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RE: [otrs] bgcolor in Login.dtl otrs 2.0
by Goldberg, Shayne 05 Jun '06

05 Jun '06

Great! Thanks -----Original Message----- From: Andy Lubel [mailto:andy.Lubel@gtsi.com] Sent: Monday, June 05, 2006 4:49 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] bgcolor in Login.dtl otrs 2.0 look in /Kernel/Output/HTML/Standard/css.dtl .body area HTH, Andy _____ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Goldberg, Shayne Sent: Monday, June 05, 2006 4:03 PM To: 'otrs(a)otrs.org' Subject: [otrs] bgcolor in Login.dtl otrs 2.0 I am new to using otrs and trying to customize the login screen to meet my needs. I have been trying to change the bgcolor by adding a bgcolor variable in the <body > section of Login.dtl. When I refresh the login screen the bgcolor is not taking. I think this value must be coming from somewhere else, but I am not sure where. How can I change the bgcolor in Login.dtl ? Do I have to update another file? Is this value stored somewhere else in the configuration? Thanks Shayne

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bgcolor in Login.dtl otrs 2.0
by Goldberg, Shayne 05 Jun '06

05 Jun '06

I am new to using otrs and trying to customize the login screen to meet my needs. I have been trying to change the bgcolor by adding a bgcolor variable in the <body > section of Login.dtl. When I refresh the login screen the bgcolor is not taking. I think this value must be coming from somewhere else, but I am not sure where. How can I change the bgcolor in Login.dtl ? Do I have to update another file? Is this value stored somewhere else in the configuration? Thanks Shayne

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Apache-perl-startup questions about database "connect_on_init"
by Andy Lubel 05 Jun '06

05 Jun '06

Hello, I have a question: Im testing the "fast" (speed wise) way to install OTRS and I have everything working but I cant help but feel that I have either overlooked something in the documentation or it just isnt there. I have gotten to the part: ===================================== You may want to use a mod_perl startup script. Compiled modules on startup (speed!)! Use the mod_perl startup script which comes with otrs (scripts/apache-perl-startup.pl). - Change the default startup script location of your httpd to $OTRS_HOME/scripts/apache-perl-startup.pl in httpd.conf [...] # load all otrs modules Perlrequire /opt/otrs/scripts/apache-perl-startup.pl [...] Edit the scripts/apache-perl-startup.pl script: - Establish datababase connections on process startup (httpd). [...] use Apache (); use Apache::DBI (); Apache::DBI->connect_on_init('DBI:mysql:otrs', 'otrs', 'some-pass'); # Apache::DBI->connect_on_init($data_source, $username, $auth, \%attr) [...] ====================================== Now, heres my apache-perl-startup.pl (establish database connections on process startup section only) ====================================== use Apache (); use Apache::DBI (); Apache::DBI->connect_on_init('DBI:mysql:otrs_dev', 'otrs', 'somepassthatiwontpaste'); use DBI (); use DBD::mysql (); ====================================== Do I need to comment out some lines from the Kernel/Config.pm now? I have 2 database connection strings and would prefer that they be loaded from the startup.pl file. When I comment out the database connection lines in the Kernel/Config.pm file, I get errors connecting to the database. In fact I have set the Apache::DBI username to something that doesn't even have privs on the database but cant see where it actually uses that Apache::DBI "preloaded" connection(I don't get errors). Theoretically my apache-perl-startup.pl should look like this if I use the preload function (but im not sure how to call it with Kernel/Config.pm though, hence the email): ====================================== use Apache (); use Apache::DBI (); Apache::DBI->connect_on_init('DBI:mysql:otrs_dev', 'otrs', 'somepassthatiwontpaste'); #use DBI (); #use DBD::mysql (); ====================================== Shouldn't I be able to edit the Kernel/Config.pm file to use the Apache::DBI as opposed to making a new DBD::mysql connection? Thanks in advance to anyone who can help me understand this option! Andy Lubel OTRS 2.04 / MAC OSX 10.4.6

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Multiple OTRS HowTo --> Ready
by KartheeK 05 Jun '06

05 Jun '06

Hello Christian, I have authoed a small howto about installing multiple otrs on multiple apaches... I will be glad to make it available for the OTRS community after your review... Please let me know where I need to mail you the doc... Regards KartheeK --------------------------------- Yahoo! India Answers: Share what you know. Learn something new Click here Send free SMS to your Friends on Mobile from your Yahoo! Messenger Download now

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Support for multiple CustomerAuth modules
by Ralf Becker 05 Jun '06

05 Jun '06

Hello! I'm just new to OTRS and I'm trying to configure it for our needs. As our customers should be authenticated using LDAP and internal OTRS database, I realised that it isn't possible to use multiple Authentication Modules for customers. So I've done a very simple AuthModule called Kernel::System::CustomerAuth::Multiple which uses multiple AuthModules (like DB, LDAP, Radius, ...) to authenticate customers. Usage is very simple: Copy Multiple.pm to Kernel/System/CustomerAuth/Multiple.pm. You'll find it at http://www.fh-trier.de/~beckerr/OTRS-CustomerAuth/Multiple.pm To use CustomerAuth::DB and CustomerAuth::LDAP modify your Config.pm like this: $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::Multiple'; $Self->{'Customer::AuthModule::Multiple::Modules'}='Kernel::System::CustomerAuth::DB Kernel::System::CustomerAuth::LDAP'; So CustomerAuth::Multiple tries to authenticat users using CustomerAuth::DB first and, if this fails, it trys CustomerAuth::LDAP. Regards, Ralf

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Multi Group
by Prafulla Kumar H.S. 05 Jun '06

05 Jun '06

Whether the Multi Group feature is withdrawn from OTRS 2.0.4 Regards, Prafulla

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POP3 - Message: Can't connect to [mailserver]
by Jared Patterson 04 Jun '06

04 Jun '06

Hi All, For some reason im having trouble on two separate OTRS installs, on different machines when trying to collect mail via POP3. When I manually run the scripts ./PostMasterPOP3.pl I get the following error: [root@DWUX01 bin]# ./PostMasterPOP3.pl ERROR: OTRS-PM3-10 Perl: 5.8.5 OS: linux Time: Sun Jun 4 13:10:58 2006 Message: Can't connect to 10.69.100.4 Traceback (9683): Module: main::FetchMail (v1.11.2.1) Line: 130 Module: ./PostMasterPOP3.pl (v1.11.2.1) Line: 106 ERROR: OTRS-PM3-10 Perl: 5.8.5 OS: linux Time: Sun Jun 4 13:10:58 2006 Message: Can't connect to 10.69.100.4 Traceback (9683): Module: main::FetchMail (v1.11.2.1) Line: 130 Module: ./PostMasterPOP3.pl (v1.11.2.1) Line: 106 I originally had this working on one of the copies, not sure what I've done to change this, but now both report the same thing, and are both running on different boxes. Have tested POP connections, and they are all working correctly. Any help would be much appreciated .......... Jared Patterson

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