June 2006 - otrs - OTRS mailing lists

install problems
by hvansanten＠xs2de.nl 27 Jun '06

27 Jun '06

Hi, I've installed OTRS on a WIN32 system. At the end off the install I have to configure OTRS and come in to the http://localhost/otrs/installer.pl There's no installer.pl in the OTRS directory? Is there no OTRS-forum, one can read about other problems and solutions? Regards, Skater

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Active directory
by Mamakwa M. Sefiri 27 Jun '06

27 Jun '06

One of my customers who joined our organization last week tried to log in yesterday and today, and this is the error that she gets "Login failed! Your username or password was entered incorrectly. " I have checked on the Customer User Management her details are not there. The system does not pick up changes made on the active directory. Please advice thanks

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Re: [otrs] Customer login and account creating
by s taylor 27 Jun '06

27 Jun '06

Hello. What is the reason one would not want to use customer.pl? Would the interaction then be by E-mail only? Thanks.

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Ticket Escalation????
by Gonzalo Balatti 26 Jun '06

26 Jun '06

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Close Ticket
by Gonzalo Balatti 26 Jun '06

26 Jun '06

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RE: [otrs] customer.pl frontend - remove queue column
by Isaac Gonzalez 26 Jun '06

26 Jun '06

What queue does this go to then if the customer cannot select a queue to go to?...I am assuming the raw queue, but not sure. Isaac Gonzalez Systems Administrator AutoReturn Phone: (415)575-2359 Fax: (415)575-2379 -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Omar Speranza Sent: Tuesday, March 28, 2006 1:47 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] customer.pl frontend - remove queue column Christian Schoepplein ha scritto: > Please see the Customer*.dtl files in Kernel/Output/HTML/Standard. These > files controll the output in the customer.pl panel. Just change the > files for your needs. I've changed CustomerStatusView.dtl it works fine, thanks a lot! -- ~omar _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

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FW: [otrs] Are there safeguards to prevent multiple customer signups?
by s taylor 26 Jun '06

26 Jun '06

Anyone? ========================== >From: "s taylor" <staylor00(a)hotmail.com> >Reply-To: "User questions and discussions about OTRS.org" <otrs(a)otrs.org> >To: otrs(a)otrs.org >Subject: [otrs] Are there safeguards to prevent multiple customer signups? >Date: Thu, 18 May 2006 00:56:40 -0400 > >Hello. > >Are there safeguards to prevent multiple customer signups via customer.pl? >If so, how to enable them? I just want to set the system up so no one can >'play' with the system e.g. making several submissions with fake e-mails, >etc.. > >Also, will new signups be re-sent if someone uses the 'refresh' button? > >Thanks. > > >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support oder Consulting für Ihr OTRS System? >=> http://www.otrs.de/

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Can "New OTRS Account" E-mail notification be edited via Admin web interface?
by s taylor 26 Jun '06

26 Jun '06

Hello. Can the default, "New OTRS Account" E-mail notification be edited via Admin web interface? If so, where is it? Or is it only in Defaults.pm? Thanks.

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Ticketmanagement
by Fridtjof Busse 26 Jun '06

26 Jun '06

Hi We are currently starting to use OTRS in a test-system and after the pain with Magic, everyone is pretty happy. But a two questions came up that I couldn't answer from the docs: 1. Is there a way to forward a ticket you opened directly to another OTRS-user (e.g. only he can answer the question)? Or can I only put a note to the ticket and put it back into the queue, hoping the right person locks it? 2. Is there a way to show all finished (i.e. closed) tickets in a specific queue without using the search-function? There are quite a few users that asked me how they could see the tickets their colleagues closed to get an overview over the asked questions. They find the search-function too complex. Thanks. -- Fridtjof Busse

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Special charset in email header.
by Honza Rezab 26 Jun '06

26 Jun '06

Hello all. I have one problem with OTRS 2.0.4 on Windows 2003 server EN. When the user have some special characters (e.g. ěščřžýáíé) in name or in email's subject, the web fronted is working wrong. When I click on "Empty Answer" I see error message "Wide character in syswrite at C:/OTRS/Perl/lib/net/Cmd.pm line 436." (otrs_error.jpg) When the special characters are in body of mail I don't have problem. My settings in Config.pm: $Self->{'DefaultLanguage'} = 'cz'; $Self->{'DefaultCharset'} = 'utf-8'; $Self->{'DefaultCharacterSet'} = "utf-8"; $Self->{'Charset'} = "utf-8"; $Self->{'LogModule::SysLog::Charset'} = 'utf-8'; $Self->{'DefaultEmailCharset'} = 'utf-8'; My settings in my.ini: default-character-set = utf8 Thanks in advanced for answer. Regards Jan Rezab

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