June 2006 - otrs - OTRS mailing lists

About https
by Prafulla Kumar H.S. 19 Jun '06

19 Jun '06

Hi I am using Apache 2.0 on SuSE Linux 9.0 Regards, Prafulla

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SMTP
by Tom French 18 Jun '06

18 Jun '06

Something has changed, as smtp was working of sending emails to the customers. When we send a reply to them now, we get an Error: can't connect to 192.168.xxx.xxx: Unknown error! Is there a place in the configs to set up the username and password for the email account we are sending thru.? Any ideas what I should be looking for.? Tom

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mgaldones@gmail.com
by Michael Galdones 17 Jun '06

17 Jun '06

mgaldones(a)gmail.com

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fetchmail and windows
by Joe Fusco 16 Jun '06

16 Jun '06

I am running OTRS on a Windows Server 2003 R2 system. I have it sending mail just fine but I need to retrieve mail from an IMAP mailbox. I have the .fetchmailrc file set up and ready to go but I can't for the life of me figure out how to get it to execute. Is anyone else attaching to an IMAP mailbox on a Windows system? I would greatly appreciate your help. Thanks Joe Fusco Network Manager Ocean Dental Corporate Headquarters 206 W. 6th Stillwater, OK 74074 Ph: 405.707.0600 Fax: 405.707.7129 Cell: 405.612.8040 PLEASE NOTE NEW EMAIL ADDRESS Email: joe.fusco(a)oceandental.net Customer Service: The state of voluntary subjection to a customer, the condition of being bound to service. IMPORTANT - This e-mail message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that we do not consent to any reading, dissemination, distribution or copying of this e-mail message. If you have received this communication in error, please notify the sender immediately by return e-mail, delete this e-mail, delete the transmitted information and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and may be illegal. Violators may be prosecuted. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late, incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission.

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Customer login Screen
by bipin＠spectrum.net.in 15 Jun '06

15 Jun '06

Hi all How can I change the LOGO and COMPANY NAME in the customer login screen. Can I customise with my own logo and picture Thanks in advance -- Bipin Das Linux Administrator, Spectrum Phone : +91 484 234 6344 www.spectrum.net.in

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About https
by Prafulla Kumar H.S. 15 Jun '06

15 Jun '06

Hi, I am looking for help in configuring https. Even after configuring the same, the system is not accepting the same. What could have gone wrong. Regards, Prafulla

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RE: [otrs] FW: Trouble with Windows
by Brett Gruchow 14 Jun '06

14 Jun '06

Actually it looks like it was the script alias setting. I changed it to my FQDN and then got this error CGI Error The specified CGI application misbehaved by not returning a complete set of HTTP headers. I checked the log in the log DIR and it is full of the same thing [Wed Jun 14 16:44:03 2006][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 192.168.4.110). [Wed Jun 14 16:44:04 2006][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 192.168.4.110). [Wed Jun 14 16:44:06 2006][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 192.168.4.110). [Wed Jun 14 16:44:07 2006][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 192.168.4.110). [Wed Jun 14 16:44:09 2006][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 192.168.4.110). Brett Gruchow Infrastructure Systems Engineer bgruchow(a)myweather.net Office: 608-441-0400 ext. 657 Mobile: 608-345-9791 Fax: 608-441-0101 <http://www.myweather.net/> MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719 www.myweather.net _____ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Andy Lubel Sent: Wednesday, June 14, 2006 4:45 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] FW: Trouble with Windows Ouch :( Im running on MAC OSX so I cant be too much help without trying a windows install myself ;) On 6/14/06 5:28 PM, "Brett Gruchow" <bgruchow(a)myweather.net> wrote: The funny thing is that I set OTRS up as its own domain, so we log in by going otrs.DOMAN.com and the index.pl comes up just fine. It is only when I click login that it has problems. Brett Gruchow Infrastructure Systems Engineer bgruchow(a)myweather.net Office: 608-441-0400 ext. 657 Mobile: 608-345-9791 Fax: 608-441-0101 <http://www.myweather.net/> <http://www.myweather.net/> MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719 www.myweather.net _____ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] <mailto:otrs-bounces@otrs.org%5d> On Behalf Of Andy Lubel Sent: Wednesday, June 14, 2006 4:15 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] FW: Trouble with Windows :) now apache has problem - Make sure and check the documentation but assuming you have mod_cgi/mod_perl installed just make sure that apache config file (httpd.conf) has AddHandler cgi-script cgi As well as - DirectoryIndex to include index.cgi HTH, Andy Lubel PS - I feel the documentation is incomplete, things like this are assumed.. But not the default in every system. On 6/14/06 4:57 PM, "Brett Gruchow" <bgruchow(a)myweather.net> wrote: Okay now when I try and log in, after click the login button, it is asking me to download the index.pl file. I still know something I am doing is wrong. Brett Gruchow Infrastructure Systems Engineer bgruchow(a)myweather.net Office: 608-441-0400 ext. 657 Mobile: 608-345-9791 Fax: 608-441-0101 <http://www.myweather.net/> <http://www.myweather.net/> MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719 www.myweather.net _____ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] <mailto:otrs-bounces@otrs.org%5d> <mailto:otrs-bounces@otrs.org%5d> <mailto:otrs-bounces@otrs.org%5d> On Behalf Of Brett Gruchow Sent: Wednesday, June 14, 2006 3:54 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] FW: Trouble with Windows YOU ARE GREAT. First time it has worked ever in 4 tries. Thank you very much Brett Gruchow Infrastructure Systems Engineer bgruchow(a)myweather.net Office: 608-441-0400 ext. 657 Mobile: 608-345-9791 Fax: 608-441-0101 <http://www.myweather.net/> <http://www.myweather.net/> MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719 www.myweather.net _____ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] <mailto:otrs-bounces@otrs.org%5d> <mailto:otrs-bounces@otrs.org%5d> <mailto:otrs-bounces@otrs.org%5d> On Behalf Of Andy Lubel Sent: Wednesday, June 14, 2006 3:43 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] FW: Trouble with Windows This is in your MYSQL configuration.. A file called my.cnf should have those defaults.. On 6/14/06 4:36 PM, "Brett Gruchow" <bgruchow(a)myweather.net> wrote: I am not seeing anything about either MYISAM or INNODB in either config.pm or defaults.pm Brett Gruchow Infrastructure Systems Engineer bgruchow(a)myweather.net Office: 608-441-0400 ext. 657 Mobile: 608-345-9791 Fax: 608-441-0101 <http://www.myweather.net/> <http://www.myweather.net/> MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719 www.myweather.net _____ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] <mailto:otrs-bounces@otrs.org%5d> <mailto:otrs-bounces@otrs.org%5d> <mailto:otrs-bounces@otrs.org%5d> <mailto:otrs-bounces@otrs.org%5d> <mailto:otrs-bounces@otrs.org%5d> On Behalf Of Andy Lubel Sent: Wednesday, June 14, 2006 3:28 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] FW: Trouble with Windows Default storage engine should be MYISAM and not INNODB. Can you check your cnf file and make sure that its not defaulting to INNODB? On 6/14/06 2:23 PM, "Brett Gruchow" <bgruchow(a)myweather.net> wrote: Okay got passed that problem, and now I have Create Database (2/4) Creating database 'otrs': done. Creating tables 'otrs-schema.mysql.sql': done. Inserting Inital inserts 'initial_insert.sql': done. Foreign Keys 'otrs-schema-post.mysql.sql': false! :-( ---==> Can't create table '.\otrs\#sql-190_57c.frm' (errno: 150) Does anyone know how to get around this? Brett Gruchow Infrastructure Systems Engineer bgruchow(a)myweather.net Office: 608-441-0400 ext. 657 Mobile: 608-345-9791 Fax: 608-441-0101 <http://www.myweather.net/> <http://www.myweather.net/> MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719 www.myweather.net _____ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] <mailto:otrs-bounces@otrs.org%5d> <mailto:otrs-bounces@otrs.org%5d> <mailto:otrs-bounces@otrs.org%5d> <mailto:otrs-bounces@otrs.org%5d> <mailto:otrs-bounces@otrs.org%5d> <mailto:otrs-bounces@otrs.org%5d> <mailto:otrs-bounces@otrs.org%5d> On Behalf Of Andy Lubel Sent: Wednesday, June 14, 2006 12:46 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] FW: Trouble with Windows For starters, go to your config.pm and change the part that says "/var/log/" To the directory you want to log to using windows drive letters etc.. c:\otrs\var\log Have you at least tried that? On 6/14/06 1:08 PM, "Brett Gruchow" <bgruchow(a)myweather.net> wrote: Brett Gruchow Infrastructure Systems Engineer bgruchow(a)myweather.net Office: 608-441-0400 ext. 657 Mobile: 608-345-9791 Fax: 608-441-0101 <http://www.myweather.net/> <http://www.myweather.net/> MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719 www.myweather.net _____ From: Brett Gruchow Sent: Tuesday, June 13, 2006 10:21 PM To: 'otrs-request(a)otrs.org' Subject: FW: Trouble with Windows Okay, This is like my fourth or fifth attempt at getting OTRS installed on IIS6 and window server 2003. I asked this question before about getting this error. Can't write /var/log/otrs.log: No such file or directory << ERROR: OTRS-Installer-10 Perl: 5.8.8 OS: MSWin32 Time: Tue Jun 13 19:53:04 2006 Message: No existing template directory found ('/Kernel/Output/HTML/Standard')! Check your Home in Kernel/Config.pm Traceback (992): Module: Kernel::Output::HTML::Generic::new (v1.197) Line: 180 Module: C:\WebSites\otrs\bin\cgi-bin\installer.pl (v1.16) Line: 71 [Tue Jun 13 19:53:04 2006] installer.pl: No existing template directory found ('/Kernel/Output/HTML/Standard')! Check your Home in Kernel/Config.pm at C:/WebSites/otrs/bin/cgi-bin/../../Kernel/Output/HTML/Generic.pm line 1028. Content-type: text/html Someone told me how to change the config.pm to make it work on windows. I need that information again as I don't seem to have that e-mail. Also any other help would be useful as I have never gotten this to work correctly, and I need it running if possible by midday tomorrow. Brett Gruchow Infrastructure Systems Engineer bgruchow(a)myweather.net Office: 608-441-0400 ext. 657 Mobile: 608-345-9791 Fax: 608-441-0101 <http://www.myweather.net/> <http://www.myweather.net/> MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719 www.myweather.net _____ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ --

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RE: [otrs] FW: Trouble with Windows
by Brett Gruchow 14 Jun '06

14 Jun '06

The funny thing is that I set OTRS up as its own domain, so we log in by going otrs.DOMAN.com and the index.pl comes up just fine. It is only when I click login that it has problems. Brett Gruchow Infrastructure Systems Engineer bgruchow(a)myweather.net Office: 608-441-0400 ext. 657 Mobile: 608-345-9791 Fax: 608-441-0101 <http://www.myweather.net/> MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719 www.myweather.net _____ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Andy Lubel Sent: Wednesday, June 14, 2006 4:15 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] FW: Trouble with Windows :) now apache has problem - Make sure and check the documentation but assuming you have mod_cgi/mod_perl installed just make sure that apache config file (httpd.conf) has AddHandler cgi-script cgi As well as - DirectoryIndex to include index.cgi HTH, Andy Lubel PS - I feel the documentation is incomplete, things like this are assumed.. But not the default in every system. On 6/14/06 4:57 PM, "Brett Gruchow" <bgruchow(a)myweather.net> wrote: Okay now when I try and log in, after click the login button, it is asking me to download the index.pl file. I still know something I am doing is wrong. Brett Gruchow Infrastructure Systems Engineer bgruchow(a)myweather.net Office: 608-441-0400 ext. 657 Mobile: 608-345-9791 Fax: 608-441-0101 <http://www.myweather.net/> <http://www.myweather.net/> MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719 www.myweather.net _____ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] <mailto:otrs-bounces@otrs.org%5d> On Behalf Of Brett Gruchow Sent: Wednesday, June 14, 2006 3:54 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] FW: Trouble with Windows YOU ARE GREAT. First time it has worked ever in 4 tries. Thank you very much Brett Gruchow Infrastructure Systems Engineer bgruchow(a)myweather.net Office: 608-441-0400 ext. 657 Mobile: 608-345-9791 Fax: 608-441-0101 <http://www.myweather.net/> <http://www.myweather.net/> MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719 www.myweather.net _____ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] <mailto:otrs-bounces@otrs.org%5d> On Behalf Of Andy Lubel Sent: Wednesday, June 14, 2006 3:43 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] FW: Trouble with Windows This is in your MYSQL configuration.. A file called my.cnf should have those defaults.. On 6/14/06 4:36 PM, "Brett Gruchow" <bgruchow(a)myweather.net> wrote: I am not seeing anything about either MYISAM or INNODB in either config.pm or defaults.pm Brett Gruchow Infrastructure Systems Engineer bgruchow(a)myweather.net Office: 608-441-0400 ext. 657 Mobile: 608-345-9791 Fax: 608-441-0101 <http://www.myweather.net/> <http://www.myweather.net/> MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719 www.myweather.net _____ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] <mailto:otrs-bounces@otrs.org%5d> <mailto:otrs-bounces@otrs.org%5d> <mailto:otrs-bounces@otrs.org%5d> On Behalf Of Andy Lubel Sent: Wednesday, June 14, 2006 3:28 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] FW: Trouble with Windows Default storage engine should be MYISAM and not INNODB. Can you check your cnf file and make sure that its not defaulting to INNODB? On 6/14/06 2:23 PM, "Brett Gruchow" <bgruchow(a)myweather.net> wrote: Okay got passed that problem, and now I have Create Database (2/4) Creating database 'otrs': done. Creating tables 'otrs-schema.mysql.sql': done. Inserting Inital inserts 'initial_insert.sql': done. Foreign Keys 'otrs-schema-post.mysql.sql': false! :-( ---==> Can't create table '.\otrs\#sql-190_57c.frm' (errno: 150) Does anyone know how to get around this? Brett Gruchow Infrastructure Systems Engineer bgruchow(a)myweather.net Office: 608-441-0400 ext. 657 Mobile: 608-345-9791 Fax: 608-441-0101 <http://www.myweather.net/> <http://www.myweather.net/> MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719 www.myweather.net _____ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] <mailto:otrs-bounces@otrs.org%5d> <mailto:otrs-bounces@otrs.org%5d> <mailto:otrs-bounces@otrs.org%5d> <mailto:otrs-bounces@otrs.org%5d> <mailto:otrs-bounces@otrs.org%5d> On Behalf Of Andy Lubel Sent: Wednesday, June 14, 2006 12:46 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] FW: Trouble with Windows For starters, go to your config.pm and change the part that says "/var/log/" To the directory you want to log to using windows drive letters etc.. c:\otrs\var\log Have you at least tried that? On 6/14/06 1:08 PM, "Brett Gruchow" <bgruchow(a)myweather.net> wrote: Brett Gruchow Infrastructure Systems Engineer bgruchow(a)myweather.net Office: 608-441-0400 ext. 657 Mobile: 608-345-9791 Fax: 608-441-0101 <http://www.myweather.net/> <http://www.myweather.net/> MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719 www.myweather.net _____ From: Brett Gruchow Sent: Tuesday, June 13, 2006 10:21 PM To: 'otrs-request(a)otrs.org' Subject: FW: Trouble with Windows Okay, This is like my fourth or fifth attempt at getting OTRS installed on IIS6 and window server 2003. I asked this question before about getting this error. Can't write /var/log/otrs.log: No such file or directory << ERROR: OTRS-Installer-10 Perl: 5.8.8 OS: MSWin32 Time: Tue Jun 13 19:53:04 2006 Message: No existing template directory found ('/Kernel/Output/HTML/Standard')! Check your Home in Kernel/Config.pm Traceback (992): Module: Kernel::Output::HTML::Generic::new (v1.197) Line: 180 Module: C:\WebSites\otrs\bin\cgi-bin\installer.pl (v1.16) Line: 71 [Tue Jun 13 19:53:04 2006] installer.pl: No existing template directory found ('/Kernel/Output/HTML/Standard')! Check your Home in Kernel/Config.pm at C:/WebSites/otrs/bin/cgi-bin/../../Kernel/Output/HTML/Generic.pm line 1028. Content-type: text/html Someone told me how to change the config.pm to make it work on windows. I need that information again as I don't seem to have that e-mail. Also any other help would be useful as I have never gotten this to work correctly, and I need it running if possible by midday tomorrow. Brett Gruchow Infrastructure Systems Engineer bgruchow(a)myweather.net Office: 608-441-0400 ext. 657 Mobile: 608-345-9791 Fax: 608-441-0101 <http://www.myweather.net/> <http://www.myweather.net/> MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719 www.myweather.net _____ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ --

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RE: [otrs] FW: Trouble with Windows
by Brett Gruchow 14 Jun '06

14 Jun '06

Okay now when I try and log in, after click the login button, it is asking me to download the index.pl file. I still know something I am doing is wrong. Brett Gruchow Infrastructure Systems Engineer bgruchow(a)myweather.net Office: 608-441-0400 ext. 657 Mobile: 608-345-9791 Fax: 608-441-0101 <http://www.myweather.net/> MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719 www.myweather.net _____ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Brett Gruchow Sent: Wednesday, June 14, 2006 3:54 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] FW: Trouble with Windows YOU ARE GREAT. First time it has worked ever in 4 tries. Thank you very much Brett Gruchow Infrastructure Systems Engineer bgruchow(a)myweather.net Office: 608-441-0400 ext. 657 Mobile: 608-345-9791 Fax: 608-441-0101 <http://www.myweather.net/> MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719 www.myweather.net _____ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Andy Lubel Sent: Wednesday, June 14, 2006 3:43 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] FW: Trouble with Windows This is in your MYSQL configuration.. A file called my.cnf should have those defaults.. On 6/14/06 4:36 PM, "Brett Gruchow" <bgruchow(a)myweather.net> wrote: I am not seeing anything about either MYISAM or INNODB in either config.pm or defaults.pm Brett Gruchow Infrastructure Systems Engineer bgruchow(a)myweather.net Office: 608-441-0400 ext. 657 Mobile: 608-345-9791 Fax: 608-441-0101 <http://www.myweather.net/> <http://www.myweather.net/> MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719 www.myweather.net _____ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] <mailto:otrs-bounces@otrs.org%5d> On Behalf Of Andy Lubel Sent: Wednesday, June 14, 2006 3:28 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] FW: Trouble with Windows Default storage engine should be MYISAM and not INNODB. Can you check your cnf file and make sure that its not defaulting to INNODB? On 6/14/06 2:23 PM, "Brett Gruchow" <bgruchow(a)myweather.net> wrote: Okay got passed that problem, and now I have Create Database (2/4) Creating database 'otrs': done. Creating tables 'otrs-schema.mysql.sql': done. Inserting Inital inserts 'initial_insert.sql': done. Foreign Keys 'otrs-schema-post.mysql.sql': false! :-( ---==> Can't create table '.\otrs\#sql-190_57c.frm' (errno: 150) Does anyone know how to get around this? Brett Gruchow Infrastructure Systems Engineer bgruchow(a)myweather.net Office: 608-441-0400 ext. 657 Mobile: 608-345-9791 Fax: 608-441-0101 <http://www.myweather.net/> <http://www.myweather.net/> MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719 www.myweather.net _____ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] <mailto:otrs-bounces@otrs.org%5d> <mailto:otrs-bounces@otrs.org%5d> <mailto:otrs-bounces@otrs.org%5d> On Behalf Of Andy Lubel Sent: Wednesday, June 14, 2006 12:46 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] FW: Trouble with Windows For starters, go to your config.pm and change the part that says "/var/log/" To the directory you want to log to using windows drive letters etc.. c:\otrs\var\log Have you at least tried that? On 6/14/06 1:08 PM, "Brett Gruchow" <bgruchow(a)myweather.net> wrote: Brett Gruchow Infrastructure Systems Engineer bgruchow(a)myweather.net Office: 608-441-0400 ext. 657 Mobile: 608-345-9791 Fax: 608-441-0101 <http://www.myweather.net/> <http://www.myweather.net/> MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719 www.myweather.net _____ From: Brett Gruchow Sent: Tuesday, June 13, 2006 10:21 PM To: 'otrs-request(a)otrs.org' Subject: FW: Trouble with Windows Okay, This is like my fourth or fifth attempt at getting OTRS installed on IIS6 and window server 2003. I asked this question before about getting this error. Can't write /var/log/otrs.log: No such file or directory << ERROR: OTRS-Installer-10 Perl: 5.8.8 OS: MSWin32 Time: Tue Jun 13 19:53:04 2006 Message: No existing template directory found ('/Kernel/Output/HTML/Standard')! Check your Home in Kernel/Config.pm Traceback (992): Module: Kernel::Output::HTML::Generic::new (v1.197) Line: 180 Module: C:\WebSites\otrs\bin\cgi-bin\installer.pl (v1.16) Line: 71 [Tue Jun 13 19:53:04 2006] installer.pl: No existing template directory found ('/Kernel/Output/HTML/Standard')! Check your Home in Kernel/Config.pm at C:/WebSites/otrs/bin/cgi-bin/../../Kernel/Output/HTML/Generic.pm line 1028. Content-type: text/html Someone told me how to change the config.pm to make it work on windows. I need that information again as I don't seem to have that e-mail. Also any other help would be useful as I have never gotten this to work correctly, and I need it running if possible by midday tomorrow. Brett Gruchow Infrastructure Systems Engineer bgruchow(a)myweather.net Office: 608-441-0400 ext. 657 Mobile: 608-345-9791 Fax: 608-441-0101 <http://www.myweather.net/> <http://www.myweather.net/> MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719 www.myweather.net _____ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ --

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RE: [otrs] FW: Trouble with Windows
by Brett Gruchow 14 Jun '06

14 Jun '06

YOU ARE GREAT. First time it has worked ever in 4 tries. Thank you very much Brett Gruchow Infrastructure Systems Engineer bgruchow(a)myweather.net Office: 608-441-0400 ext. 657 Mobile: 608-345-9791 Fax: 608-441-0101 <http://www.myweather.net/> MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719 www.myweather.net _____ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Andy Lubel Sent: Wednesday, June 14, 2006 3:43 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] FW: Trouble with Windows This is in your MYSQL configuration.. A file called my.cnf should have those defaults.. On 6/14/06 4:36 PM, "Brett Gruchow" <bgruchow(a)myweather.net> wrote: I am not seeing anything about either MYISAM or INNODB in either config.pm or defaults.pm Brett Gruchow Infrastructure Systems Engineer bgruchow(a)myweather.net Office: 608-441-0400 ext. 657 Mobile: 608-345-9791 Fax: 608-441-0101 <http://www.myweather.net/> <http://www.myweather.net/> MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719 www.myweather.net _____ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] <mailto:otrs-bounces@otrs.org%5d> On Behalf Of Andy Lubel Sent: Wednesday, June 14, 2006 3:28 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] FW: Trouble with Windows Default storage engine should be MYISAM and not INNODB. Can you check your cnf file and make sure that its not defaulting to INNODB? On 6/14/06 2:23 PM, "Brett Gruchow" <bgruchow(a)myweather.net> wrote: Okay got passed that problem, and now I have Create Database (2/4) Creating database 'otrs': done. Creating tables 'otrs-schema.mysql.sql': done. Inserting Inital inserts 'initial_insert.sql': done. Foreign Keys 'otrs-schema-post.mysql.sql': false! :-( ---==> Can't create table '.\otrs\#sql-190_57c.frm' (errno: 150) Does anyone know how to get around this? Brett Gruchow Infrastructure Systems Engineer bgruchow(a)myweather.net Office: 608-441-0400 ext. 657 Mobile: 608-345-9791 Fax: 608-441-0101 <http://www.myweather.net/> <http://www.myweather.net/> MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719 www.myweather.net _____ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] <mailto:otrs-bounces@otrs.org%5d> <mailto:otrs-bounces@otrs.org%5d> <mailto:otrs-bounces@otrs.org%5d> On Behalf Of Andy Lubel Sent: Wednesday, June 14, 2006 12:46 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] FW: Trouble with Windows For starters, go to your config.pm and change the part that says "/var/log/" To the directory you want to log to using windows drive letters etc.. c:\otrs\var\log Have you at least tried that? On 6/14/06 1:08 PM, "Brett Gruchow" <bgruchow(a)myweather.net> wrote: Brett Gruchow Infrastructure Systems Engineer bgruchow(a)myweather.net Office: 608-441-0400 ext. 657 Mobile: 608-345-9791 Fax: 608-441-0101 <http://www.myweather.net/> <http://www.myweather.net/> MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719 www.myweather.net _____ From: Brett Gruchow Sent: Tuesday, June 13, 2006 10:21 PM To: 'otrs-request(a)otrs.org' Subject: FW: Trouble with Windows Okay, This is like my fourth or fifth attempt at getting OTRS installed on IIS6 and window server 2003. I asked this question before about getting this error. Can't write /var/log/otrs.log: No such file or directory << ERROR: OTRS-Installer-10 Perl: 5.8.8 OS: MSWin32 Time: Tue Jun 13 19:53:04 2006 Message: No existing template directory found ('/Kernel/Output/HTML/Standard')! Check your Home in Kernel/Config.pm Traceback (992): Module: Kernel::Output::HTML::Generic::new (v1.197) Line: 180 Module: C:\WebSites\otrs\bin\cgi-bin\installer.pl (v1.16) Line: 71 [Tue Jun 13 19:53:04 2006] installer.pl: No existing template directory found ('/Kernel/Output/HTML/Standard')! Check your Home in Kernel/Config.pm at C:/WebSites/otrs/bin/cgi-bin/../../Kernel/Output/HTML/Generic.pm line 1028. Content-type: text/html Someone told me how to change the config.pm to make it work on windows. I need that information again as I don't seem to have that e-mail. Also any other help would be useful as I have never gotten this to work correctly, and I need it running if possible by midday tomorrow. Brett Gruchow Infrastructure Systems Engineer bgruchow(a)myweather.net Office: 608-441-0400 ext. 657 Mobile: 608-345-9791 Fax: 608-441-0101 <http://www.myweather.net/> <http://www.myweather.net/> MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719 www.myweather.net _____ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ --

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