August 2006 - otrs - OTRS mailing lists

default queue
by Alan Silver 03 Aug '06

03 Aug '06

Hello all: I am currently setting up otrs version 2.0.4 on rhel 4. Initially all mail was going into the Raw queue. All of the sudden (god knows what I did), it is getting sent to the Postmaster queue instead. I also tried to set up a filter in the "PostMaster Filter Management" admin page so that spam would go into the junk queue. But all that mail as well is being dumped into the Postmaster queue. Here is a snippet from my /var/log/messages [Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2006080210000014/test 8/2 1] created (TicketID=13,Queue=Postmaster,Priority=3 normal,State=new) Anyone have any ideas why it is delivering to Postmaster queue rather than Raw? Thanks in advance al

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Different outgoing addresses
by angie＠stv.su 03 Aug '06

03 Aug '06

Greetings. Is it possible to have different outgoing e-mail addresses for each queue? Or is there any other way to serve a number of different shared mailboxes through OTRS? Thanks in advance.

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Login Language Problem
by Carlos A. Cardona Gomez 02 Aug '06

02 Aug '06

Hello I am using ORTS in spanish, but i still get the red-color-english-sentence "Sent new password to: whatever(a)whatever.com" when i request for a new password in the login page. I tried to translate this sentence in the /otrs/Kernel/Language/es.pl file but i didn't find such sentence. I also tried to find it in Kernel/Config/Defaults.pm to copy into Kernel/Config.pm but I only found the subject and the body of the email OTRS sends with the new password, not the message that appears over the username fieldtext in the login page. ¿Can anyone tell me how can i translate it? Thanks Carlos Andrés Cardona Analista de Informática Centro de Tecnologías de Información y Comunicación Universidad Pontificia Bolivariana Circular 1 No 70-01 Bloque 9 Medellín COLOMBIA Tel: +57 4 415 9006 Fax: +57 4 230 6164 carlos.cardona(a)upb.edu.co -------------------------- www.upb.edu.co <http://www.upb.edu.co/> ------------------------------ UPB 70 años de Transformación Social y Humana

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Re: otrs Digest, Vol 37, Issue 3 (Andrew Harris - Vacation)
by Andrew Harris 02 Aug '06

02 Aug '06

Hello, I am on vacation starting August 3rd, 2006 and will be returning August 9th, 2006. If you need immediate assistance, please contact Wilfrid Laurier Unversity ITS Help Desk at help(a)wlu.ca or by phone - 519.884.0710 x4357 (HELP). Sincerely, Andrew Harris -- Andrew Harris Information Technology Services Wilfrid Laurier University 519.884.0710 x2970

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RE: [otrs] default queue
by Tony Nguyen 02 Aug '06

02 Aug '06

Hi Alan, You should check on the "PostMaster POP3 Account" section. Each pop3 account is defined to a specific Queue. Hopes that help, Tony Nguyen -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alan Silver Sent: Wednesday, August 02, 2006 3:21 PM To: otrs(a)otrs.org Subject: [otrs] default queue Hello all: I am currently setting up otrs version 2.0.4 on rhel 4. Initially all mail was going into the Raw queue. All of the sudden (god knows what I did), it is getting sent to the Postmaster queue instead. I also tried to set up a filter in the "PostMaster Filter Management" admin page so that spam would go into the junk queue. But all that mail as well is being dumped into the Postmaster queue. Here is a snippet from my /var/log/messages [Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2006080210000014/test 8/2 1] created (TicketID=13,Queue=Postmaster,Priority=3 normal,State=new) Anyone have any ideas why it is delivering to Postmaster queue rather than Raw? Thanks in advance al _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.394 / Virus Database: 268.10.5/405 - Release Date: 8/1/2006 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.394 / Virus Database: 268.10.5/405 - Release Date: 8/1/2006

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Queuesortby.. ?
by Papy - Aideonline.com 02 Aug '06

02 Aug '06

Hi, I don't understand how to sort message in queue by time of creation, and not by Age. Ticket::Frontend::QueueSortBy::Default: don't permit this : if I change by "Creatime", files are blanck. Does anyone know how to do this ? :-) Thanks, Matthieu

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OTRS CHANGE CODE PAGE
by Daniel Vesely 02 Aug '06

02 Aug '06

Hi all, i moved otrs from madrake box (entire system in 8859-2 code page) in to Centos with utf-8 - an now i got problem that messages are coded in utf-8 - if i manualy switch the code page in browser i see them correct - but otrs is in 8859-2 code page (means that i sending back some type of chinese) - i edited defaults.pm and change default charset to the utf-8 - in the httpd.conf is AddDeafultCharset Off - i could not find where is stored thad the system is in 8859-2...

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SMTP Change and Debug
by Keith Turner 01 Aug '06

01 Aug '06

I had OTRS working well, but we moved to an exchange server for our main email system, which had some security features that precluded OTRS sending through it (don't ask, internal process not technical limitation). I have tried to move to a different mail server that we can use, and admin notifications emails work, but new ticket and ticket update alerts are blocked. This is the error log message: [Mon Jul 31 15:25:48 2006][Error][Kernel::System::Email::SMTP::Send][97] Can't send to: xxxx(a)xxx.com! Enable debug for more info! After searching the archive I added this line to make debug true in SMTP.pm # debug $Self->{Debug} = $Param{Debug} || 0; if ($Self->{Debug} > 2) { # shown on STDERR $Self->{SMTPDebug} = 1; } # added by Keith $Self->{SMTPDebug} = 1; and restarted otrs. I don't see anything any different in the error log, it still asks me to enable debugging. Did I err? Is there somewhere else I should look for the SMTP error log - pardon my novice status on this. It's very frustrating in that we can send through the new SMTP server using the admin notification, so those email settings are OK. Any suggestions as to where to look next appreciated. Keith

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The notification new ticket isn´t work Wen customer open the Tickets by custumer.pl
by Fernando Sanchez 01 Aug '06

01 Aug '06

How can i resolve this problem? There is a configuration for resolve this issue? Tanks

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Search on FAQ
by Mamakwa M. Sefiri 01 Aug '06

01 Aug '06

I have added FAQ as an Agent, 20 of them and now all Customers can't search on FAQ. Can someone please help me.

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