August 2006 - otrs - OTRS mailing lists

RE: [otrs] FW: TicketID
by Seigafuse, Mike 11 Aug '06

11 Aug '06

You need to supply more information before people can help. What version, what platform? Have you looked at the logs and if so what messages are there? _____ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mamakwa M. Sefiri Sent: Friday, August 11, 2006 7:44 AM To: User questions and discussions about OTRS.org Subject: [otrs] FW: TicketID Can someone please help me out on the problem below _____ From: Mamakwa M. Sefiri Sent: 10 August 2006 03:42 PM To: 'User questions and discussions about OTRS.org' Subject: FW: TicketID I am aware that the problem is with ticket generation, can someone please advise me where to fix the problem _____ From: Mamakwa M. Sefiri Sent: 10 August 2006 11:54 AM To: 'User questions and discussions about OTRS.org' Subject: TicketID Good day I am not sure what went wrong, today when I logged a new ticket I got the error below, the system does assign ticket number to new logged tickets. Please advice This email may contain material that is confidential, privileged and/or attorney work product for the sole use of the intended recipient. Any review, reliance or distribution by others or forwarding without express permission is strictly prohibited. If you are not the intended recipient, please contact the sender and delete all copies.

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FW: TicketID
by Mamakwa M. Sefiri 11 Aug '06

11 Aug '06

Can someone please help me out on the problem below _____ From: Mamakwa M. Sefiri Sent: 10 August 2006 03:42 PM To: 'User questions and discussions about OTRS.org' Subject: FW: TicketID I am aware that the problem is with ticket generation, can someone please advise me where to fix the problem _____ From: Mamakwa M. Sefiri Sent: 10 August 2006 11:54 AM To: 'User questions and discussions about OTRS.org' Subject: TicketID Good day I am not sure what went wrong, today when I logged a new ticket I got the error below, the system does assign ticket number to new logged tickets. Please advice

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RE: [otrs] Customer limitations: just "New ticket"
by Peter van Beugen 10 Aug '06

10 Aug '06

http://doc.otrs.org/2.0/en/html/x943.html -----Oorspronkelijk bericht----- Van: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Namens Boniforti Flavio Verzonden: donderdag 10 augustus 2006 18:03 Aan: User questions and discussions about OTRS.org Onderwerp: Re: [otrs] Customer limitations: just "New ticket" Nils Breunese (Lemonbit Internet) ha scritto: > I would just let your customers send an e-mail to the OTRS system. See > chapter 7.2 in the manual (http://doc.otrs.org/2.0/en/html/x1244.html) > for more information. I'll be using it as you suggested (email inquiries get into the queue and then an Agent takes care of them). Now, how may I be using automatic replies for my users? I mean something like: "Your inquiry has arrived" and then "your inquiry has been solved"... Thanks, -- ---------------------------------- Boniforti Flavio Provincia del Verbano-Cusio-Ossola Ufficio Informatica Tecnoparco del Lago Maggiore Via dell'Industria, 25 28924 Verbania ---------------------------------- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

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RE: [otrs] Customer limitations: just "New ticket"
by Peter van Beugen 10 Aug '06

10 Aug '06

Download the manual and read it!! Or online: http://doc.otrs.org/2.0/en/html/x1244.html#email-receiving-pop3 -----Oorspronkelijk bericht----- Van: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Namens Boniforti Flavio Verzonden: donderdag 10 augustus 2006 18:03 Aan: User questions and discussions about OTRS.org Onderwerp: Re: [otrs] Customer limitations: just "New ticket" Nils Breunese (Lemonbit Internet) ha scritto: > I would just let your customers send an e-mail to the OTRS system. See > chapter 7.2 in the manual (http://doc.otrs.org/2.0/en/html/x1244.html) > for more information. I'll be using it as you suggested (email inquiries get into the queue and then an Agent takes care of them). Now, how may I be using automatic replies for my users? I mean something like: "Your inquiry has arrived" and then "your inquiry has been solved"... Thanks, -- ---------------------------------- Boniforti Flavio Provincia del Verbano-Cusio-Ossola Ufficio Informatica Tecnoparco del Lago Maggiore Via dell'Industria, 25 28924 Verbania ---------------------------------- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

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RE: [otrs] Time lapse SMTP polling?
by Peter van Beugen 10 Aug '06

10 Aug '06

RTFM http://doc.otrs.org/2.0/en/html/ http://doc.otrs.org/2.0/en/html/x357.html#cronjobs -----Oorspronkelijk bericht----- Van: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Namens Boniforti Flavio Verzonden: donderdag 10 augustus 2006 18:28 Aan: otrs(a)otrs.org Onderwerp: [otrs] Time lapse SMTP polling? Hello all. How frequently is the POP3 mail account read by OTRS? Where may I change that value? Regards, -- ---------------------------------- Boniforti Flavio Provincia del Verbano-Cusio-Ossola Ufficio Informatica Tecnoparco del Lago Maggiore Via dell'Industria, 25 28924 Verbania ---------------------------------- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

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Time lapse SMTP polling?
by Boniforti Flavio 10 Aug '06

10 Aug '06

Hello all. How frequently is the POP3 mail account read by OTRS? Where may I change that value? Regards, -- ---------------------------------- Boniforti Flavio Provincia del Verbano-Cusio-Ossola Ufficio Informatica Tecnoparco del Lago Maggiore Via dell'Industria, 25 28924 Verbania ----------------------------------

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Customer limitations: just "New ticket"
by Boniforti Flavio 10 Aug '06

10 Aug '06

Hello list! As I'm figuring out how to implement OTRS into my existing IT Environment, I was thinking that my users would be getting quite confused if they should be able to have "many" buttons in their console. Now, I'm asking: is it possible to leave the customers' just the ability to create NEW TICKETS? No Prefs, no open ticket views, or similar... Thanks -- ---------------------------------- Boniforti Flavio Provincia del Verbano-Cusio-Ossola Ufficio Informatica Tecnoparco del Lago Maggiore Via dell'Industria, 25 28924 Verbania ----------------------------------

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FW: TicketID
by Mamakwa M. Sefiri 10 Aug '06

10 Aug '06

I am aware that the problem is with ticket generation, can someone please advise me where to fix the problem _____ From: Mamakwa M. Sefiri Sent: 10 August 2006 11:54 AM To: 'User questions and discussions about OTRS.org' Subject: TicketID Good day I am not sure what went wrong, today when I logged a new ticket I got the error below, the system does assign ticket number to new logged tickets. Please advice

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TicketID
by Mamakwa M. Sefiri 10 Aug '06

10 Aug '06

Good day I am not sure what went wrong, today when I logged a new ticket I got the error below, the system does assign ticket number to new logged tickets. Please advice

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Problem with AgentCompose module
by Jim Edlin 10 Aug '06

10 Aug '06

We are having a problem using OTRS version 1.3.2 (with Red Hat Enterprise 4 / MySQL 4.1 / Apache 2). All elements of the system are functional except the following: When we try to respond to a ticket using an answer link on the Zoom Ticket page under the "Compose Answer (email)" heading, we get the following Software Error message: --------------------------------------------------------- Bad arg length for Socket::pack_sockaddr_in, length is 0, should be 4 at /usr/lib/perl5/5.8.0/i386-linux-thread- multi/Socket.pm line 373. --------------------------------------------------------- A typical URL for a page that gets this error is: [ourdomain]/index.pl?Action=AgentCompose&ResponseID=1&TicketID=234&Artic leID=567 OTRS can send emails from other functions, create tickets, etc. with no problem, but this page won't even display the response-creation form. We are unaware of any changes to the system or environment that may have caused this problem (though we did change our firewall setup not too long before this error started happening). We haven't been able to find any information about this error on the Web or diagnose it by poring over the code and config files. Can anybody help with this? Jim Edlin Business Applications Architect Tides Network [t] 415.561.6304 [f] 415.561.6401 [e] jim(a)tides.org [w] www.tides.org

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