November 2007 - otrs - OTRS mailing lists

Calendar for otrs 2.0
by mircea＠itassist.ro 05 Nov '07

05 Nov '07

Hi, Is there available a calendar version compatible with otrs 2.0? Versions 1.5.1 and 1.7.1 from ftp seams to be incompatible. Thanks in advance, Mircea

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enable debug
by Gábor Rell beltex 05 Nov '07

05 Nov '07

Hi Can sombody help me how to enable debug? I want to send a mail to a customer and when I click sedn I get the following message: ERROR: OTRS-CGI-07 Perl: 5.8.8 OS: linux Time: Mon Nov 5 15:05:51 2007 Message: Can't send to: mail(a)somwhere.com! Enable debug for more info! Traceback (15428): Module: Kernel::System::Email::SMTP::Send (v1.12) Line: 96 Module: Kernel::System::Email::Send (v1.28) Line: 490 Module: Kernel::System::Ticket::Article::ArticleSend (v1.142) Line: 1596 Module: Kernel::Modules::AgentTicketCompose::Run (v1.30) Line: 362 Module: Kernel::System::Web::InterfaceAgent::Run (v1.22) Line: 670 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.81) Line: 203 Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 I’m able to send mails to this domain but only to other mailboxes. Thanks for the help. -- Gábor Rell

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Are errors *REALLY* errors
by Tuc at T-B-O-H.NET 05 Nov '07

05 Nov '07

Hi, In looking closer at the code, I see some places where the system throws an : $Self->{LogObject}->Log( Message => 'Something here', Priority => 'error', ); but then goes about its business as if nothing REALLY was wrong. The one that is of biggest concern at the current moment is : Kernel/Output/HTML/PreferencesCustomQueue.pm, sub Param, where it says : # check needed param if (!$Param{UserData}->{UserID}) { $Self->{LogObject}->Log(Priority => 'error', Message => "Need UserID!"); return (); } It appears that it *ALWAYS* prints it when your doing an : <form action="/otrs/index.pl" method="post"> <input type="hidden" name="Action" value="AdminUser"> <input type="hidden" name="Subaction" value="Add"> so is it *REALLY* an error. It appears to throw this into the Apache error log every time I attempt to add an Admin User. I do see plenty of others that do seem like they are TRUE and LEGIT errors, but certainly not this one. I would think the best thing to do is just remove the Log completely there, unless there is a reason it should always just throw everything into my Apache logs and then go about its business.... Thanks, Tuc

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how to speed up active directory fecthing?
by hamood Iqbal 04 Nov '07

04 Nov '07

hi, i have only 80 users. when i create a phone ticket and search for Customer its slow in fetching customers. how can i speed it up? Thanks

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configure-problems
by Kai Sommer 03 Nov '07

03 Nov '07

Dear list-members (and OTRS-specialists ;)! today I tried to update our "old" OTRS 2.1.1 to 2.2.3 on a new host. After larking around with the new installation (4 hours) I got a big and smoking head and now hope to find a solution on this list. Here my problem is: I can't get OTRS to notice the settings I have made in my /opt/otrs/Kernel/Config.pm. I can write there what I want, the OTRS doesn't take the settings over. - For example I set "$Self->{'HttpType' = 'https';", the web-frontend (under "OTRS :: Admin :: SysConfig :: Framework -> Core") shows "http". Very strange: Even if I deleted ZZZAAuto.pm and ZZZAuto.pm from /opt/otrs/Kernel/Files , logged out and restartet the Apache, I get "old" parameters (that I did at the installer-process) in the web-frontend. - Where the hell OTRS takes them?! (On loading the SysConfig-site ZZZAAuto.pm was recreated...) I found that e-mail [1] in the otrs-ml archives but in my case it's not "true"... :( What I did: I made the installation like it is described on the webpage. My system is a Debian Etch and the Apache is running as www-data:www-data. The home of the otrs-user is /opt/otrs and I made teh permission-settings with that command: /bin/SetPermissions.sh /opt/otrs otrs www-data otrs www-data I don't know which information you just still need - please ask! - I will give you all I have. Thanks ahead for your time & help and best regards, Kai Sommer --- [1] http://lists.otrs.org/pipermail/otrs/2007-October/020663.html

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Re: Stats reports ? (Gabriele D'Andrea)
by Agim Cami 03 Nov '07

03 Nov '07

This SQL query must be applied into SQL box under Admin? -- Agim Cami

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LDAP and win32 OTRS
by Ryan Stahl 02 Nov '07

02 Nov '07

Iam having a hard time getting LDAP to authenticate customers. Not sure if Iam modifying the correct files or not. Could someone please help me out? It seems all the documentation is getting stuff to work on linux. Ryan S. Stahl True Oil llc. IT Technician MCSA The information in this electronic mail message and any attached files is confidential and may be legally privileged. If you are not the intended recipient, delete this message and contact the sender immediately. Access to this message by anyone other than its intended recipient is unauthorized. You must not use or disseminate this information as it is proprietary property of the True companies. Communications on or through the True companies' computer systems may be monitored or recorded to secure effective system operation and for other lawful purposes. Thank you.

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Can't load link backend module Kernel::System::LinkObject::FAQ! at /usr/share/otrs//Kernel/System/LinkObject.pm line 149
by Sebastian R. Wain 02 Nov '07

02 Nov '07

Hi, We just upgraded Ubuntu to Gutsy and the OTRS was upgraded too. But now when a user clicks on the zoom option we receive the message: "Can't load link backend module Kernel::System::LinkObject::FAQ! at /usr/share/otrs//Kernel/System/LinkObject.pm line 149" How can we solve it? Thanks, Sebastian

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Can't load link backend module Kernel::System::LinkObject::FAQ! at /usr/share/otrs//Kernel/System/LinkObject.pm line 149
by Sebastian R. Wain 02 Nov '07

02 Nov '07

Hi, We just upgraded Ubuntu to Gutsy and the OTRS was upgraded too. But now when a user clicks on the zoom option we receive the message: "Can't load link backend module Kernel::System::LinkObject::FAQ! at /usr/share/otrs//Kernel/System/LinkObject.pm line 149" How can we solve it? Thanks, Sebastian

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view last entry when opening ticket
by Peter Hoogkamer 02 Nov '07

02 Nov '07

Hi, Is it possible to open the last note when viewing a ticket in sted of the first one? Peter

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